• Lauren Rutherford
    Lauren Rutherford
  • Russell Quirk
    Russell Quirk
  • James Barton
    James Barton
  • Jonathan Palmer
    Jonathan Palmer
  • Louise Maher
    Louise Maher
  • Callum Quirk
    Callum Quirk
  • Anne Coward
    Anne Coward
  • Rosanna Stubbs
    Rosanna Stubbs
  • Ryan Smith
    Ryan Smith
  • Lisa Karabas
    Lisa Karabas
  • Tatiana Korotkiewicz
    Tatiana Korotkiewicz
  • Jessica Brill
    Jessica Brill
  • Kitty Carroll
    Kitty Carroll
  • Harry Stoner
    Harry Stoner
  • Karen Luckett
    Karen Luckett
  • Sarah James
    Sarah James
  • Ross English
    Ross English
  • Nancy Maher
    Nancy Maher
  • Charles Fernandez
    Charles Fernandez
  • Tim Harper
    Tim Harper
  • Julie Morrissey
    Julie Morrissey
  • Nicola Ford
    Nicola Ford
  • Adam Cast
    Adam Cast
  • Holly Shell
    Holly Shell
  • Will Coombes
    Will Coombes
Customer service is our passion and the central plank around which our founder built the eMoov estate agency business. It's been a hard slog but we have just achieved the incredible accolade of being rated as the UK's Number 1 estate agent for customer service of over 25,800 branches. This cements our unique proposition as being the best estate agent in the country coupled with a very attractive, low fixed fee and 24/7 platform technology that truly empowers our customers. Estate agen Read full description...cy needed to be better. Now it is.
eMoov.co.uk

New North House, Ongar Road Brentwood
Essex
CM15 9BB

0333 121 4950 local rate
May 23,2017
Minithumbup
Charles Fernandez
Ross English
By:
May 23,2017
0 people found
this helpful
Charles initially came to take our home home photographs and to do the Energy Performance Certificate. I cannot comment enough on his professionalism and helpfulness. He paid very close attention to detail to get each photo right. I was amazed at the great quality of his work. Ross had to endure the journey from offer to completion and he did so well. When I was panicked, he didn't. Not sure how he kept such a cheerful and calm demeanor throughout but that is just what you need when buying and s...
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Comment on agent fees
Great.
Was this helpful? Yes
May 19,2017
Minithumbup
Sarah James
By:
May 19,2017
0 people found
this helpful
Very pleased with the service received from eMoov. I particularly found the management of viewings and offers efficient and once an offer was accepted, Sarah James was on hand to guide us through the rest of the process right up to completion. I had been warned by a high st estate agent that the service from online agents isn't as good between sale and completion on account of them having already received your payment, but in my experience that absolutely wasn't the case. I felt Sarah was com...
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Comment on agent fees
Fantastic to pay a fraction of the cost of high st agents for the same service.
Was this helpful? Yes
May 17,2017
Minithumbup
Harry Stoner
By:
May 17,2017
0 people found
this helpful
Very impressed with the eMoov service. Always polite, calm & quick to respond. The initial valuation service could be better, but Harry was a pleasure to deal with. Competent & effective....
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Comment on agent fees
Good value service, but you are left a little too alone at the house pricing/valuation point, which can be costly. If you know what you're doing - fine. Harry was great, however.
Was this helpful? Yes
May 16,2017
Minithumbup
Ryan Smith
By:
May 16,2017
0 people found
this helpful
Great Service throughout the whole process. I wouldn't hesitate to recommend Emoov. From the initial contact through to marketing the property and negotiating the sale the professional and organised approach gave us complete confidence. I would add that Ryan was particularly helpful always delivering on promises, keeping us informed and skillfully steering a tricky sale. Many Thanks...
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Comment on agent fees
Very Reasonable.
Was this helpful? Yes
May 15,2017
Minithumbup
By:
May 15,2017
0 people found
this helpful
Our contact with Sarah was as buyers of a property. Through out the process Sarah was very professional, helpful, understanding and prompt in her responses. She certainly kept the lines of communication open and worked hard in keeping us informed of progress and gave us comfort and assurance at every stage eventhough we were not her clients. Both Rosita and I found working with Sarah a pleasure and very appreciative of her support in dealing with a stressful situation. Bala and Rosita Mahendran...
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Comment on agent fees
Not applicable
Was this helpful? Yes
May 11,2017
Minithumbup
Kiran Ganja
Lucia Ghahramani
By:
May 11,2017
0 people found
this helpful
Extremely easy to deal with. I was actually buying a property via emoov rather than being a seller. Excellent communication throughout from Kiran and her team Lucia and Will with prompt responses to any question. I was in South America for 3 weeks towards the end of the process and their long opening hours and 7 day service was very much appreciated when trying to coordinate matters while away and with little wifi and a 4 hour time difference. The only slight wobble in the whole process was ...
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Comment on agent fees
n/a I was a buyer
Was this helpful? Yes
May 11,2017
Minithumbup
Ross English
By:
May 11,2017
0 people found
this helpful
Thank you to Ross for keeping this chain together, you really helped take some of the stress away from us with the phone calls you made. This is the 2nd house we have sold with emoov and although I hope we are not moving again for some time, we would definitely use emoov again. Many Thanks, The Chambers family....
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Comment on agent fees
Excellent value
Was this helpful? Yes
May 09,2017
Minithumbup
Sarah James
By:
May 09,2017
0 people found
this helpful
I decided to market my property with eMoov following a friend's recommendation, and was very pleased I did. Whilst I was a little nervous initially at not having a branch to pop into, this soon dissipated once I began dealing with the team. From start to finish eMoov have provided an excellent service, with Sarah even following-up on things which should have been in the remit of the solicitor. I would have no hesitation in using their services again in the future!...
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Comment on agent fees
Excellent value for money.
Was this helpful? Yes
May 05,2017
Minithumbup
Lucia Ghahramani
By:
May 05,2017
0 people found
this helpful
Emoov was absolutely fantastic. We sold out house within 8 days. They then assign someone to see the sale through and Lucia did an outstanding job and enabled to complete. We tried with a local estate agents before and they were a long way off their standard. Thank you to Lucia Ghahramani who was dealing with my sale. Another good thing about emoov is you set when you are available and you get a text/email when someone would like to book in these times. You can accept or reject. We had 3 vi...
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Was this helpful? Yes
Apr 30,2017
Minithumbup
Sarah James
Ryan Smith
By:
Apr 30,2017
0 people found
this helpful
Fantastic service thank you to the whole team but Especially Sarah who was brilliant throughout what was a tricky sale and complicated completion. The process was excellent from start to finish and we had an acceptable offer within days of Emoov putting our house on the market. I chose Emoove initially to save money but the quality of service has been superb and I would recommend over a local traditional agent....
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Comment on agent fees
Excellent value for money and saved us a fortune!
Was this helpful? Yes
Apr 30,2017
Minithumbup
By:
Apr 30,2017
0 people found
this helpful
I was really happy to have received a much appreciated discount from emoov, and the staff members are extremely helpful. I am hopeful too that they will help me sell my property for the price I wish to get for it. Thank you emoov....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Apr 28,2017
Minithumbdown
Sarah James
By:
Apr 28,2017
0 people found
this helpful
Had a fantastic experience selling my house with Emoov. Sarah was always extremely helpful and the whole process ran very smoothly for a fraction of the price. Would highly recommend....
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Comment on agent fees
Very reasonable fees with excellent customer service.
Was this helpful? Yes
Apr 28,2017
Minithumbup
Lucia Ghahramani
By:
Apr 28,2017
0 people found
this helpful
Emov was absolutely fantastic. Would highly recommend this service to everyone and it's at a low cost They are very professional and keep you up dated every minute I would like to say a big thank you to Lucia Ghahramani who was dealing with my sale She is an inspiration to the company. Thank you again Emov...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 27,2017
Minithumbup
Sarah James
By:
Apr 27,2017
0 people found
this helpful
Very good service all throughout the process. Sarah was always helpful and pleasant to deal with....
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Comment on agent fees
We probably saved in the region of £2600 in comparison to High Street estate agents - not an insignificant amount - and can't think of anything we could have gained by paying so much more money.
Was this helpful? Yes
Apr 26,2017
Minithumbup
Kathleen Taylor
Leigh Smith
By:
Apr 26,2017
0 people found
this helpful
I have just put my property on the market and the whole process so far has been great, from Kathleen Taylor who came out to carry out the valuation to Leigh Smith & Nathan Romano who are customer service agents they couldn't have been more helpful. I look forward to a quick hassle free sale with EMoov....
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Comment on agent fees
We had an alternative agent to carry out a valuation prior to going with EMoov and we found EMoovs fees to be fair with no hidden extras.
Was this helpful? Yes
Apr 26,2017
Minithumbup
Abi Crossley
By:
Apr 26,2017
0 people found
this helpful
Abi has kept us up to date efficiently with the situation of the offer we put in. She is very friendly and well-mannered over the phone. Fantastic service overall!...
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Comment on agent fees
n/a
Was this helpful? Yes
Apr 25,2017
Minithumbup
Luica Ghahramani
By:
Apr 25,2017
0 people found
this helpful
Lucia has been exemplary throughout and has followed the process from offer to exchange of contracts closely. Always there when we needed advice and support and has ensured that the sale has been transacted as smoothly as possible....
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Comment on agent fees
Amazing value!
Was this helpful? Yes
Apr 24,2017
Minithumbup
Sarah James
By:
Apr 24,2017
0 people found
this helpful
I recently purchased a property in Beckenham which emoov managed. It's hard to summarise the difficulty of the sale but Sarah was excellent throughout the process and a pleasure to deal with. She managed the seller's Idiosyncrasies well and my own frustrations when things weren't going as planned. The process was long and difficult but Sarah couldn't have been more helpful. She was very tenacious when things got particularly hard and was both measured and dogged when the situation required it. I...
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Comment on agent fees
N/A
Was this helpful? Yes
Apr 22,2017
Minithumbup
Luica Ghahramani
By:
Apr 22,2017
1 people found
this helpful
If you're concerned about using an internet estate agent then stop worrying and use eMoov. We have had a great service right from the start - quick attendance to take the photographs etc and taken / produced to such a high professional standard, with important little touches such as lifting the colours and changing the sky to blue as it was a dull Autumn day. Listing was up and running the next day and with an excellent floor plan, all done at breath taking speed! Also you get a personal service...
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Comment on agent fees
GREAT - be careful if you are considering other on line agents because many of them don't have the after sales service and make you communicate direct with your buyer / seller. I know this because we had an offer accepted on a property and their agent was another on line one. Thankfully eMoov isn't like that and do provide all the after sales service you would normally expect from a high street agent (but at a fraction of the price).
Was this helpful? Yes
Apr 20,2017
Minithumbup
Lauren Rutherford
Rosanna Stubbs
By:
Apr 20,2017
0 people found
this helpful
Lauren, Rosanna and Deborah Carroll were the three members of staff this time, my second time of using this firm. Lauren and Rosanna helped two years ago and were the reason I immediately thought of EMOOV again. They had all my previous information at their finger tips. They are so professional, fast and friendly that it is difficult to imagine how anything could be better. Using EMOOv puts High Street agents in the shade....
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Comment on agent fees
Very good value. Cannot understand how little cost for so much.
Was this helpful? Yes
Apr 19,2017
Minithumbup
Megan Palmer
By:
Apr 19,2017
0 people found
this helpful
Megan Palmer and the EMoov team were superb during the process of selling the property which become rather stressful at times but thanks to their help, support and expertise a successful completion was achieved. I am most grateful and thankful and will not hesitate to recommend EMoov to family, friends and even strangers if need be....
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Comment on agent fees
Very good and competitive.
Was this helpful? Yes
Apr 18,2017
Minithumbup
Harry Stoner
By:
Apr 18,2017
1 people found
this helpful
I found Emoov's systems at times very clunky and quite frustrating. There are certain aspects of their business that lack professionalism I.e the start of the email asking me to write this review started 'Dear%seller name%'. Harry has been great and I feel as though he fully understood my needs as a seller. On the whole I would recommend and use EMoov again in the future....
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Was this helpful? Yes
Apr 18,2017
Minithumbup
Sarah James
By:
Apr 18,2017
0 people found
this helpful
I cannot recommend Sarah at Emoov highly enough - she has been fantastic throughout the process and never minded how many queries I had and always took the time to answer these. As a first time buyer this eased any stresses that we had as she answered emails and telephone calls in a friendly and speedy manner....
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Comment on agent fees
N/A - purchasing not selling
Was this helpful? Yes
Apr 17,2017
Minithumbup
Harry Stoner
By:
Apr 17,2017
1 people found
this helpful
I am a repeat customer of Emoov. Excellent business model and excellent customer service. Thank you very very much eMoov...
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Was this helpful? Yes
Apr 16,2017
Minithumbup
Sarah James
By:
Apr 16,2017
0 people found
this helpful
Sarah was Very helpful and always willing to follows up one any request or issues. I would have no problem recommending Emove to any potential seller. Excellent service.Thanks....
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Comment on agent fees
Very good
Was this helpful? Yes
Apr 15,2017
Minithumbup
Damien Ellison
By:
Apr 15,2017
0 people found
this helpful
On both occasions Damien come to our property he was extremely helpful, guided us through the process of putting our property on the market with professional & helpful advice. The photo's he took are very good showing our property to its best advantage. It was a pleasure dealing with him, hopefully the rest of the procedure will go as well....
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Comment on agent fees
very competitive with the other on line agents
Was this helpful? Yes
Apr 12,2017
Minithumbup
Abi Crossley
By:
Apr 12,2017
0 people found
this helpful
Emoov were great. They communicated extremely well, and helped answered any questions. They fitted around my difficult working hours to communicate with me about my sale....
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Comment on agent fees
Great fees compared to high street estate agents, with a much better service. I didn't mind showing people around - in fact my buyers said they preferred it.
Was this helpful? Yes
Apr 11,2017
Minithumbup
Ryan Smith
By:
Apr 11,2017
0 people found
this helpful
Have just completed on what was a very difficult sale/purchase. Ryan Smith was incredibly supportive and helpful and I would have struggled without that...he is a star!...
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Comment on agent fees
Very good value
Was this helpful? Yes
Apr 09,2017
Minithumbup
Bryan Powis
By:
Apr 09,2017
0 people found
this helpful
Just completed my set up and on course for listing later today - well ahead of expectations. Prompt and effective support from Bryan....
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Was this helpful? Yes
Apr 05,2017
Minithumbup
Sam Berkley
By:
Apr 05,2017
1 people found
this helpful
Sam Berkeley dealt with my sale with exceptional professionalism and efficiency. I am so delighted with the service that has been provided by Sam. This is the first time I have used an online agent over a traditional estate agent, and I can honestly say that I would not use any other agent other than Emoov. I have been buying and selling property for over 15 years and I have not before received such a high level of customer service and expertise as with this firm. Knowledgeable about every sta...
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Comment on agent fees
The fees are such good value for money. A fraction of what high street agents charge and Emoov are also cheaper than the other online agents who claim to be cheap, but they actually have hidden extra costs.
Was this helpful? Yes
Areas covered
  • CM15
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 76% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £22,500
  • Max: £35,750,000

Letting
  • Min: £0
  • Max: £299,000

DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
13 2 4 0 1261 9 263 4 100 3
Lauren Rutherford Lauren Rutherford
Team Leader
41 reviews

About Lauren No description set View full profile
Russell Quirk Russell Quirk
Director
41 reviews

About Russell No description set View full profile
James Barton James Barton
Sales Executive
7 reviews

About James No description set View full profile
Jonathan Palmer Jonathan Palmer
Sales Consultant
60 reviews

About Jonathan No description set View full profile
Louise Maher Louise Maher
Team Leader for Negotiations & Progression
130 reviews

About Louise No description set View full profile
Callum Quirk Callum Quirk
Sales Consultant
7 reviews

About Callum No description set View full profile
Anne Coward Anne Coward
12 reviews

About Anne No description set View full profile
Rosanna Stubbs Rosanna Stubbs
Senior Sales Executive
15 reviews

About Rosanna No description set View full profile
Ryan Smith Ryan Smith
Sales Negotiator & Progressor
65 reviews

About Ryan No description set View full profile
Lisa Karabas Lisa Karabas
44 reviews

About Lisa No description set View full profile
Tatiana Korotkiewicz Tatiana Korotkiewicz
Customer Support Team Leader
45 reviews

About Tatiana No description set View full profile
Jessica Brill Jessica Brill
Sales negotiator
49 reviews

About Jessica No description set View full profile
Kitty Carroll Kitty Carroll
Viewing Team
9 reviews

About Kitty No description set View full profile
Harry Stoner Harry Stoner
73 reviews

About Harry No description set View full profile
Karen Luckett Karen Luckett
Viewings Team
7 reviews

About Karen No description set View full profile
Sarah James Sarah James
76 reviews

About Sarah No description set View full profile
Ross English Ross English
64 reviews

About Ross No description set View full profile
Nancy Maher Nancy Maher
8 reviews

About Nancy No description set View full profile
Charles Fernandez Charles Fernandez
Local Property Director
41 reviews

About Charles No description set View full profile
Tim Harper Tim Harper
2 reviews

About Tim No description set View full profile
Julie Morrissey Julie Morrissey
Valuations Consultant
6 reviews

About Julie No description set View full profile
Nicola Ford Nicola Ford
Sales Support Executive
4 reviews

About Nicola No description set View full profile
Adam Cast Adam Cast
Local Property Director
30 reviews

About Adam No description set View full profile
Holly Shell Holly Shell
Valuation Analyst
9 reviews

About Holly No description set View full profile
Will Coombes Will Coombes
Sales Negotiator
36 reviews

About Will No description set View full profile
Bryan Powis - no image available Bryan Powis
Viewings Co-Ordinator
10 reviews

About Bryan No description set View full profile
Caleb Beer Caleb Beer
Viewings Co-ordinator
19 reviews

About Caleb No description set View full profile
Tom Davey Tom Davey
Sales Negotiator
93 reviews

About Tom No description set View full profile
Leigh Smith Leigh Smith
Admin
27 reviews

About Leigh No description set View full profile
Jack Troutt Jack Troutt
28 reviews

About Jack No description set View full profile
Sam Berkley Sam Berkley
46 reviews

About Sam No description set View full profile
Megan Palmer Megan Palmer
49 reviews

About Megan No description set View full profile
Kathleen Taylor Kathleen Taylor
Local Property Director
9 reviews

About Kathleen I am the Local Property Director for emoov. I cover the Leeds area. View full profile
Chris pratten - upload your photo Chris pratten
0 reviews

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Damien Ellison Damien Ellison
Local Property Directors
17 reviews

About Damien No description set View full profile
Luica Ghahramani Luica Ghahramani
60 reviews

About Luica No description set View full profile
Nathan Romano Nathan Romano
Customer Support
40 reviews

About Nathan No description set View full profile
Debbie Young Debbie Young
Customer Support
0 reviews

About Debbie No description set View full profile
Tom Daley - upload your photo Tom Daley
2 reviews

About Tom No description set View full profile
Abi Crossley - no image available Abi Crossley
Sales negotiator and progressor
10 reviews

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Sam Clarke - no image available Sam Clarke
0 reviews

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Timothy Hembrough - no image available Timothy Hembrough
0 reviews

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Kelly Brady Kelly Brady
Local Property Director
1 reviews

About Kelly No description set View full profile
James Kenyon - no image available James Kenyon
0 reviews

About James No description set View full profile
Holly Gurnett - no image available Holly Gurnett
Customer Support Agent
0 reviews

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Isobel Brown - no image available Isobel Brown
Customer Support Agent
0 reviews

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Lucia Ghahramani - upload your photo Lucia Ghahramani
3 reviews

About Lucia No description set View full profile
Kiran Ganja - no image available Kiran Ganja
Offers and Progression Manager
1 reviews

About Kiran No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

eMoov.co.uk are the UK's No 1 estate agent for customer service.
We offer a typical fee of just £679 including VAT as opposed to a high fee on completion which is the way that traditional agents charge.

We advertise on all of the UK's biggest and busiest property websites such as Rightmove, Zoopla and Prime Location plus dozens more.

Our customer service is exceptional. AllAgents place us within the top 0.3% of all UK estate agents.
Last updated at 10:32 AM 02/11/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 10:32 AM 02/11/2016 by allAgents

Awards won by eMoov.co.uk, Brentwood CM15 9BB

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