• Lauren Rutherford
    Lauren Rutherford
  • Russell Quirk
    Russell Quirk
  • James Barton
    James Barton
  • Jonathan Palmer
    Jonathan Palmer
  • Lewis Rossiter
    Lewis Rossiter
  • Louise Maher
    Louise Maher
  • Callum Quirk
    Callum Quirk
  • Anne Coward
    Anne Coward
  • Ryan Smith
    Ryan Smith
  • Molly Slevin
    Molly Slevin
  • Lisa Karabas
    Lisa Karabas
  • Tatiana Korotkiewicz
    Tatiana Korotkiewicz
  • Jessica Brill
    Jessica Brill
  • Kitty Carroll
    Kitty Carroll
  • Harry Stoner
    Harry Stoner
  • Karen Luckett
    Karen Luckett
  • Sarah James
    Sarah James
  • Ross English
    Ross English
  • Nancy Maher
    Nancy Maher
  • Charles Fernandez
    Charles Fernandez
  • Tim Harper
    Tim Harper
  • Julie Morrissey
    Julie Morrissey
  • Nicola Ford
    Nicola Ford
  • Alice Storrar
    Alice Storrar
  • Adam Cast
    Adam Cast
Customer service is our passion and the central plank around which our founder built the eMoov estate agency business. It's been a hard slog but we have just achieved the incredible accolade of being rated as the UK's Number 1 estate agent for customer service of over 25,800 branches. This cements our unique proposition as being the best estate agent in the country coupled with a very attractive, low fixed fee and 24/7 platform technology that truly empowers our customers. Estate agency needed Read full description... to be better. Now it is.
eMoov.co.uk

New North House, Ongar Road Brentwood
Essex
CM15 9BB

0333 121 4950 local rate

Dec 05,2016
Minithumbup
By:
Dec 05,2016
Featured Review
0 people found
this helpful
Our experience with emoov has been fantastic. San has always bee very quick to get back to us with any questions we had and is always polite and professional on the phone. Couldn't do enough for us. We found emoov to be very helpful with organising our viewing and negotiating our sale. Communication was the best thing about them. Being reasonably priced is a bonus....
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Comment on agent fees
Much cheaper than high street estate agent and I feel we got a better service too!
Was this helpful? Yes
Dec 04,2016
Minithumbup
By:
Dec 04,2016
Featured Review
0 people found
this helpful
I've had a few dealings with estate agents over the years and find that most of them don't listen to my requirements, appear to drag people in off the street for viewings and not so long ago one had the audacity to say that I have two officers on the table, take one!...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
Featured Review
0 people found
this helpful
The team at Emoov have to be one of the best customer service teams i have encountered. From the initial enquiry to getting our house up for sale it was seamless and advice was given at every step. Hayley was excellent at getting us set up and then Alice progressed the sale with communication and gentle nudges to the solicitors along the way helping to keep things moving. We put our house on the market and sold it within a short time and for more than what we would have expected. I have to s...
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Comment on agent fees
Appreciated up front with no additional charges
Was this helpful? Yes
Dec 02,2016
Minithumbup
By:
Dec 02,2016
Featured Review
0 people found
this helpful
Our property has just gone live with eMoov, and Tatiana has been a brilliant help throughout the whole process so far. She's been very attentive, friendly and professional and she's helped to get us live before Friday evening which is what we were aiming for. Thanks Tatiana!...
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Comment on agent fees
Excellent pricing
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
Featured Review
0 people found
this helpful
I am so pleased I went with EMoov to sell my home! Brilliant customer service and advice. My main Agent was Lucia Ghahramani and can't express just how helpful and professional she was! Always on hand to answer my calls, even at weekends! Lucia guided me through the sale of my house and ultimately kept my stress levels down as she was always the other end of the phone when I needed advice! I was super surprised when I had an offer on my house after only 3 weeks on the market so I was very impres...
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Comment on agent fees
Extremely impressed with the Agent's Fees. Would recommend!
Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
I can't believe the enormous difference between my previous Estate Agent and going with eMoov! The level of service I have received has been a breath of fresh air - prompt, efficient and professional. Lucia Ghahramani in particular has been an absolute star! Our chain collapsed twice and the process has been full of ups and downs and she has been helpful and understanding the whole way through. She has showed compassion when I was tearing my hair out and I can't thank her enough....
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Was this helpful? Yes
Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
Emoov made the whole thing a lot easier than traditional estate agents.Lucia always got back to me swiftly,nothing seemed too much trouble,even though the whole process was a few months,due to the house I was originally buying pulling out.Thanks again Lucia! 10/10....
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Comment on agent fees
Fees fantastic,saved nearly £2000 on a local agents original quote
Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
Lisa has been really great and helpful and kind in assisting with all matters relating to my property. She made me feel someone was really trying to facilitate my wishes which has been much much appreciated. Thank you....
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Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
On both occasions during the last couple weeks I have had support from Lisa Karabas the information provided and progress updates have been very helpful and the related service always efficiently implemented....
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Comment on agent fees
Agency fees, especially in the event of a successful sale are sharply competitive with those of traditional agencies. Have already recommended the agency to a friend.
Was this helpful? Yes
Nov 29,2016
Minithumbup
By:
Nov 29,2016
0 people found
this helpful
A real pleasure to work with Charles. He explained is the best possible and most simplest way how Emoov and himself would go about the sale process. Really direct and straight-forward without the stockbroker look and feel needed....
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Comment on agent fees
Good to have all fees and services in a one stop shop approach.
Was this helpful? Yes
Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
this helpful
Only have good things to say foe emoov. This was the first time we have bought a house and was a very stressful experience as you can imagine. Abi Crossley has been excellent, helping us throughout, explaining everything and replying promptly to all our queries. Quick, kind, organized and always available!...
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Was this helpful? Yes
Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
this helpful
Excellent Service, better than the high street Estate Agents. Love the online management for viewings diary, checking photos etc Instant messages to and from viewers and access to feedback and offers. The after offer services is excellent, Harry Stoner was at the end of the phone ready to help and liaise with Solicitors and other Estate Agents in the chain right up to exchange and completion. The cost benefits to choosing Emoov are worth it, we saved compared to the high street agents. We hi...
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Comment on agent fees
Agent fee's where excellent we saved loads going with Emoov and still received great service.
Was this helpful? Yes
Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
this helpful
Have to say I'm beyond impressed with the service I've received from emoov! James & Lisa have been super helpful. I work in the world of online media and emoov's website is fantastic. Why waste your money with a traditional agent when you can use emoov. I would highly recommend this service....
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Comment on agent fees
Good fees
Was this helpful? Yes
Nov 27,2016
Minithumbup
By:
Nov 27,2016
0 people found
this helpful
Adam Cast was really helpful, polite and did a fantastic job with the photos. Really impressed. Then, the follow-up chat I had with Bryan Powis was helpful, and he told me everything I needed to know to get things moving. Really satisfied with eMoov as business, and proud to say they're from Brentwood (where I live)....
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Comment on agent fees
Very good (they had a deal on this month too).
Was this helpful? Yes
Nov 27,2016
Minithumbdown
By:
Nov 27,2016
0 people found
this helpful
This is the review that I sent to eMoov, I have omitted the names of the people I was involved with. Just to provide context, I purchased a property from a seller who used eMoov as their agent. I have found your service, levels of trust and professionalism to be extremely poor throughout the whole process and indeed, as first time buyers, have found that the 'Γ‚β‚¬Γ‚Λœservice' I received only added to the intense pressure and stress of what should have been a relatively straight forward tran...
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Was this helpful? Yes
Nov 25,2016
Minithumbup
By:
Nov 25,2016
0 people found
this helpful
We are extreamly pleased that our property is now under offer, overall communication and customer service has been good with all of the members of the team that we have dealt with so far....
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Comment on agent fees
Good value for money
Was this helpful? Yes
Nov 25,2016
Minithumbup
By:
Nov 25,2016
0 people found
this helpful
So far we have had a great selling experience from eMoov, for much less than we would have been charged by a high street estate agent. Confirming viewings online at our convenience was easy, as was using the online dashboard to manage the property advert, as well as keep track of viewing appointments. Since agreeing the sale of our property, we have been kept up-to-date with the progress by Will, our Sales Progressor, who has been happy to answer questions and nudge people when necessary. I'd re...
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Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
Many thanks you very quick and very helpful and we got there. Please thank every one who gave us assistance. Regards Pat and Ken Davison...
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Comment on agent fees
good Ken and Pat Davison
Was this helpful? Yes
Nov 24,2016
Minithumbup
By:
Nov 24,2016
0 people found
this helpful
This is the first time I have sold a house so I wasn't sure on anything I needed to do but Alice made the whole process very easy for me. She is very helpful and efficient!!! Thank you Alice for all your help....
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Comment on agent fees
Can't complain at all I feel I got great service at a great price
Was this helpful? Yes
Nov 23,2016
Minithumbup
By:
Nov 23,2016
1 people found
this helpful
Sam has been great to work with on the sale of our property. Sam has a friendly approach and keeps me updated and very knowledgable on the process. Thank you for your fantastic service Sam!...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 23,2016
Minithumbup
By:
Nov 23,2016
1 people found
this helpful
Our house sale could not have gone smoother with emoov. The entire processes was very quick and efficient. We would definitely use them again, and can not recommend them enough. Megan, who was our contact was outstanding. She was very responsive, and pro active with her communication, and went above and beyond to make everything as easy as possible for us. We had a particularly trying time with aspects of our move (through no fault of emoov) and I strongly believe we wouldn't have got through it...
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Comment on agent fees
Very reasonable price for service recuved.
Was this helpful? Yes
Nov 23,2016
Minithumbup
By:
Nov 23,2016
1 people found
this helpful
Buying a house through emoov has been excellent due to their level of service. I have found Will (sales negotiator and progressor) to be honest, supportive and helpful during a process which can be very stressful! His patience and understanding has gone above and beyond! He has created a trusting professional relationship....
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Comment on agent fees
N/a
Was this helpful? Yes
Nov 23,2016
Minithumbup
By:
Nov 23,2016
3 people found
this helpful
I would like to thank the team at emoov for making my sale happen. Excellent service throughout. Julie very patient in the beginning when I couldn't access the system. Harry when my property went live. Sceptical at first selling on line but a very positive experience. Once again thank you...
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Comment on agent fees
Excellent service excellent price
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
2 people found
this helpful
Right from the start I felt at home dealing with e-moov on the telephone and internet. My initial enquiry was dealt with most efficiently and the advert for my house appeared within 24 hrs. Jessica was the person allocated to my sale, and she was great to deal with being very pleasant and easy to talk to, and she made me feel that nothing was too much trouble. Over the time that it took to sell she received many e-mails from me all of which were answered more or less immediately. Jessica is inde...
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Comment on agent fees
Agents fees were good, I saved a lot by not using a high street estate agent
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
1 people found
this helpful
Nathan and Lisa have been incredibly helpful and patient with the property upload and despite me continually asking stupid questions were lovely right to the end! Would highly recommend to everyone...
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Comment on agent fees
Fee's are very reasonable
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
I was a bit concerned when I learned our seller was using an online estate agent, but to be honest the service for me as a buyer was very good and better than local estate agents I've used in the past. Questions were answered quickly and all concerns were valued and dealt with (I dealt pimarily with Tom Davey). When selling my own property in the future I will certainly consider Emoov....
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
We are in the process of completing the sale of our property and would like to say how impressed with the way Jessica has assisted progressing the sale to completion. When we put the house on the market, we were sceptical about using an online agent but I have been pleasantly surprised how positive it has been. It doesn't matter who you talk to every one at eMoov is extremely helpful, but Jessica has gone the extra mile keeping me up to date with the progress/issues etc sometimes on a dail...
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Comment on agent fees
Talk to a traditional agent and compare
Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
emoov have exceeded our expectations and offer great value for money when compared to a high street agent. would definitely recommend....
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Comment on agent fees
very good value for money
Was this helpful? Yes
Nov 21,2016
Minithumbup
By:
Nov 21,2016
1 people found
this helpful
My sale was particularly protracted due to the buyer's conveyancer were appalling in their approach,the buyer appeared to have no idea what he was doing. Will handled the whole situation very professionally,doing exactly what he said he would and very importantly phoned me back when he said he would...
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Was this helpful? Yes
Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
this helpful
Sam has put a lot of effort in negotatin and securing a price for the property. Sam had listened to our requirements and understood our circumstance. This was then communicated immediately to the seller and provided a response. This happened over a short period of time and was very helpful throughout the process until a price was agreed with the seller. We are very happy with Sam's input and the professionalism in this matter....
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Comment on agent fees
Not sure what the fees are to be honest.
Was this helpful? Yes
Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
this helpful
EXCELLENT!!!!- Emoov have been excellent every step of the way!!!....From arranging the property listing to chasing through on sales progression.. Alice Storrar is a real credit to Emoov!!!.. Nothing was too much trouble for her!!! I wouldn't hesitate to recommend Emoov to friends and Family!!!...
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Was this helpful? Yes
Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
this helpful
From the day I signed up with Emoov to the day of completion was around 90days, this was mainly due to the excellent service provided by Emoove and their staff. Booking the valuation, EPC, photos and for sale sign were straight forward and fast. I particularly liked been able to create my own listing for the property and having the opportunity to add my own photos. Everything went smoothly throughout the selling process, the viewing bookings were excellent as someone always seemed to be in the o...
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Comment on agent fees
Fees were excellent, at least half that quoted by the high street agent.
Was this helpful? Yes
Nov 21,2016
Minithumbup
By:
Nov 21,2016
0 people found
this helpful
I have moved house 5 times and selling my flat with emoov has been the easiest so far. Specially With the help of Tom Davey . I could always speak to him when I called, if he was busy he would call me straight back . He kept up to date with what was going on. He was very professional , helpful and because of that I would recommend Tom Davey and emoov everytime . Thank you...
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Comment on agent fees
Excellent
Was this helpful? Yes
Nov 20,2016
Minithumbup
By:
Nov 20,2016
0 people found
this helpful
Better than the local estate agent. Fantastic service from start to finish. The photos and Rightmove profiles were superb. A slick and efficient operation and viewings were easy to manage. Harry Stoner was a great help in communicating and chasing down issues and kept me updated throughout....
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Comment on agent fees
Excellent value for money
Was this helpful? Yes
Nov 20,2016
Minithumbup
By:
Nov 20,2016
0 people found
this helpful
Excellent service, very efficient and the staff were always upto speed with the currently situation on the sale of my property! I would definitely recommend using emove!...
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Comment on agent fees
Excellent value agent's fees.
Was this helpful? Yes
Areas covered
  • CM15
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 77% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£22,500
  • Max: Β£8,250,000

Letting
  • Min: Β£0
  • Max: Β£299,000

DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
12 1 4 0 1129 7 215 4 77 3
Lauren Rutherford Lauren Rutherford
Team Leader
40 reviews

About Lauren No description set View full profile
Russell Quirk Russell Quirk
Director
41 reviews

About Russell No description set View full profile
James Barton James Barton
Sales Executive
5 reviews

About James No description set View full profile
Jonathan Palmer Jonathan Palmer
Sales Consultant
60 reviews

About Jonathan No description set View full profile
Lewis Rossiter Lewis Rossiter
197 reviews

About Lewis I began my estate agency career in 2011 as a Negotiator working for Your Move in Exeter. After 9 months I accepted an offer to join Bradleys Estate Agents, the largest independent agent in the South W View full profile
Louise Maher Louise Maher
Team Leader for Negotiations & Progression
130 reviews

About Louise No description set View full profile
Callum Quirk Callum Quirk
Sales Consultant
7 reviews

About Callum No description set View full profile
Anne Coward Anne Coward
9 reviews

About Anne No description set View full profile
Ryan Smith Ryan Smith
Sales Negotiator & Progressor
60 reviews

About Ryan No description set View full profile
Molly Slevin Molly Slevin
82 reviews

About Molly No description set View full profile
Lisa Karabas Lisa Karabas
37 reviews

About Lisa No description set View full profile
Tatiana Korotkiewicz Tatiana Korotkiewicz
Customer Support Team Leader
40 reviews

About Tatiana No description set View full profile
Jessica Brill Jessica Brill
Sales negotiator
46 reviews

About Jessica No description set View full profile
Kitty Carroll Kitty Carroll
Viewing Team
8 reviews

About Kitty No description set View full profile
Harry Stoner Harry Stoner
58 reviews

About Harry No description set View full profile
Karen Luckett Karen Luckett
Viewings Team
7 reviews

About Karen No description set View full profile
Sarah James Sarah James
56 reviews

About Sarah No description set View full profile
Ross English Ross English
53 reviews

About Ross No description set View full profile
Nancy Maher Nancy Maher
8 reviews

About Nancy No description set View full profile
Charles Fernandez Charles Fernandez
Local Property Director
25 reviews

About Charles No description set View full profile
Tim Harper Tim Harper
2 reviews

About Tim No description set View full profile
Julie Morrissey Julie Morrissey
Valuations Consultant
6 reviews

About Julie No description set View full profile
Nicola Ford Nicola Ford
Sales Support Executive
3 reviews

About Nicola No description set View full profile
Alice Storrar Alice Storrar
Senior Sales Progressor
24 reviews

About Alice No description set View full profile
Adam Cast Adam Cast
Local Property Director
21 reviews

About Adam No description set View full profile
Holly Shell Holly Shell
Valuation Analyst
6 reviews

About Holly No description set View full profile
Will Coombes Will Coombes
Sales Negotiator
27 reviews

About Will No description set View full profile
Bryan Powis - no image available Bryan Powis
Viewings Co-Ordinator
7 reviews

About Bryan No description set View full profile
Caleb Beer Caleb Beer
Viewings Co-ordinator
18 reviews

About Caleb No description set View full profile
Tom Davey Tom Davey
Sales Negotiator
74 reviews

About Tom No description set View full profile
Leigh Smith Leigh Smith
Admin
25 reviews

About Leigh No description set View full profile
Jack Troutt Jack Troutt
27 reviews

About Jack No description set View full profile
Sam Berkley Sam Berkley
31 reviews

About Sam No description set View full profile
Megan Palmer Megan Palmer
27 reviews

About Megan No description set View full profile
Kathleen Taylor Kathleen Taylor
Local Property Director
7 reviews

About Kathleen I am the Local Property Director for emoov. I cover the Leeds area. View full profile
Chris pratten - upload your photo Chris pratten
0 reviews

About Chris No description set View full profile
Emily Parkin Emily Parkin
Local Property Directors
6 reviews

About Emily No description set View full profile
Damien Ellison Damien Ellison
Local Property Directors
12 reviews

About Damien No description set View full profile
Luica Ghahramani Luica Ghahramani
15 reviews

About Luica No description set View full profile
Nathan Romano Nathan Romano
Customer Support
32 reviews

About Nathan No description set View full profile
Debbie Young Debbie Young
Customer Support
0 reviews

About Debbie No description set View full profile
Sam Berkeley - upload your photo Sam Berkeley
2 reviews

About Sam No description set View full profile
Lucia Ghahramani - upload your photo Lucia Ghahramani
14 reviews

About Lucia No description set View full profile
Lucia  - upload your photo Lucia
1 reviews

About Lucia No description set View full profile
Abi Crossley - upload your photo Abi Crossley
3 reviews

About Abi No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

eMoov.co.uk are the UK's No 1 estate agent for customer service.
We offer a typical fee of just Β£679 including VAT as opposed to a high fee on completion which is the way that traditional agents charge.

We advertise on all of the UK's biggest and busiest property websites such as Rightmove, Zoopla and Prime Location plus dozens more.

Our customer service is exceptional. AllAgents place us within the top 0.3% of all UK estate agents.
Last updated at 10:32 AM 02/11/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 10:32 AM 02/11/2016 by allAgents

Awards won by eMoov.co.uk, Brentwood CM15 9BB

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