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    Peter Stinson
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    Margaret Nolan
  • Ross White
    Ross White
  • Jude White
    Jude White
  • Alex Michael
    Alex Michael
Ellis & Co have always prided themselves on their tradition of providing a very professional service that is both courteous and efficient and delivered by highly motivated and experienced staff with a vast knowledge of the local area. This has ensured that Ellis & Co have become one of London's most successful and well-established estate agents covering Sales, Lettings and Property Managment. It is reassuring to know that we have retained our identity and still believe in the traditional values Read full description...of achieving results through excellent customer service and experience.
Ellis & Co

29 Walm Lane Willesden Green, London
Greater London
NW2 5SH

020 8451 7272

Jan 20,2016
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Jan 20,2016
0 people found
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I am absolutely disgusted with the service myself and my fellow housemates have received from this letting agent. When we moved in, there was mould all over the bathroom ceiling, the house wasn't fully secure and a lot of the windows were painted shut along with there being no extractor fans in the kitchen or bathroom. We then discovered that our landlord wasn't actually a licensed landlord so it was actually illegal for him to have anyone living there, surely this is something the letting agent...
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What agent could do to change your mind?
Maybe I would have changed my mind if I was personally insulted by a member of staff, that might've helped. Oh and maybe if I didn't get a constant sense of being looked down on because I was young and seen as naive then that would change my mind.
Comment on agent fees
Overcharges. Will take you for everything you've got so he can fund his BMW.
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Jun 05,2015
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Jun 05,2015
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Alex was an absolute pleasure to deal with; he made contact quickly after my initial enquiry, he organised the viewing swiftly and was extremely quick to correspond with the landlord when my partner and I put in an offer. Everything was sorted in record time. It's been the easiest process in my whole 15 years of renting and even since moving in, he continues to correspond quickly and efficiently and act on matters, when appropriate. Added to this, is that he's a nice chap! I would highly r...
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Comment on agent fees
The admin fees are extremely low/reasonable. Estate agents get a bad rep but not this one.
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Feb 06,2015
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Feb 06,2015
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Alex was extremely professional, personable and helpful throughout the entire process of finding a rented property in Willesden Green. What impressed me most of all, was that he always did what he said he would do; returned calls and emails promptly and turned up on time to each appointment; something rather unusual in my experience. He was straightforward and positive in all his dealings with us and helped take away some of the stress which always accompanies finding somewhere new to live....
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Comment on agent fees
Fees about the same across all agents.
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Jan 25,2015
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Jan 25,2015
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The service i received was outstanding i didn't have to do any work as this was all done by Ellis and Co (Ross White). The staff were always very friendly and extremely helpful. The pictures were excellent. I would recommend Ellis and Co to anybody who wants to sell their property....
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Jan 14,2015
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Jan 14,2015
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Ross White served as very well indeed. He was always very helpful and very polite. He is very knowledgeable about all aspects of selling a property from the seller's and buyer's points of view as well as that of the agent. He dealt very tactfully with various issues which were raised by our buyer and liaised between us and the buyer skilfully. He always acted promptly to all messages and kept things moving. We found him a very likeable young man and thank him very much indeed for making this sal...
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Comment on agent fees
We are, as yet only at the exchange of contacts stage and will only know the fees at completion.
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Jan 09,2015
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Jan 09,2015
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After dealing with Ross from Ellis & Co in Willesden when purchasing a property, I felt compelled to write a review as I wanted to express how fantastic he was throughout the entire sales process. He is by far one of the best agents I have come across, and remained professional and friendly from start to finish. It is refreshing to meet an agent who is honest, and genuinely cares about the purchaser as well as the seller. I will definitely be recommending him to my friends and family....
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Dec 05,2014
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Dec 05,2014
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As first time buyers we went into the process of purchasing our first home with great trepidation. Talks with friends quickly turned to house-buying-horror-story competitions and the property newspapers pounded us with stressful reports. Luckily, the property we fell in love with was being marketed by Ellis & Co, and the sale managed by Ross White. From the very first call to Ross I felt like we were dealing with a professional, experienced and sincere individual. He was pleasant and extreme...
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Dec 01,2014
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Dec 01,2014
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I was very pleased with Alex because he was helpful, very polite, understanding and very effective. Due to time pressure I had to move in as soon as possible so I pushed Alex to speed up the process with the paperwork, deposit and everything else related and he actually did it. I was very happy that we could move in early enough....
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Comment on agent fees
Compared to other agencies , we didn\'t have to pay as much fees , so we were very pleased
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Nov 26,2014
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Nov 26,2014
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I've found Ross at Ellis and Co. to be both professional and diligent. From the moment our flat went on the market he has kept us updated, our emails and calls were always responded to swiftly. He has stayed on top of everything throughout the whole selling process, and continually followed through. He is very knowledgeable of the market, and is honest. Something I really value especially as I was selling for the first time. I would say he has made the selling process very smooth & straigh...
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Comment on agent fees
Cheaper then a lot of other local agents I received valuations from.
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Oct 29,2014
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Oct 29,2014
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I dealt with Ross in September during the sale of my flat and would recommend Ellis and Co to anyone who is looking for a professional, reliable and hassle free agent and agency. My experience was above expectations and I am really pleased that I have done a right choice to hand my sale to such great team of people. I would trust and deal with Ellis and Co in future without any doubt....
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Oct 23,2014
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Oct 23,2014
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I dealt with Ross who was informative, patient and professional throughout the whole process of selling my mother's property. I struggled with a lot of the jargon from our solicitor but Ross was able to explain each process in an easy to understand language which put my mind at rest and gave me a better understanding of what was happening and when. He kept me updated the whole time with regular calls and emails and I felt he went over and above his duties. Ross was also a great support when stre...
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Oct 18,2014
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Oct 18,2014
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As a first-time buyer I have been pleasantly surprised by the service provided by Ellis and co. The sale was particularly long and complicated (through no fault of the agent) and there were several occasions I felt compelled to give up! Ross made the whole process so much more bearable and I am particularly grateful to him. In particular he should be praised for (points I valued in particular): - always being available/easily contactable; letting me know if he was going to be away and giving m...
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Oct 14,2014
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Oct 14,2014
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What can I say Ellis & co have been outstanding both in a professional capacity and on a personal level, Ross White who delt with the sale has worked tirelessly from start to finish on marketing our property and it was not an easy property to sell as it needed a lot of work to bring it up to standard Ross's professional manner and generally charming personality not to mention hard work paid off and we got a genuine buyer and the price we wanted for the sale. I would like to say on a personal...
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Comment on agent fees
For the amount of work done the fees were extremely good.
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Oct 01,2014
Minithumbup
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Oct 01,2014
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Ross was exceptionally proactive during the purchase process. He has an clear understanding of the market and, at times, when issues were arising, he always was there to support us and our vendors and provide different options to speed up the process....
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Aug 18,2014
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Aug 18,2014
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Although there were a few ups and downs, Ross and the whole team acted professionally and provided good service at all times throughout the whole process to achieve a successful sale....
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Aug 14,2014
Minithumbup
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Aug 14,2014
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I met Ross White who was acting on behalf of the seller and assisted until a transaction could be agreed in a particularly cumbersome situation. Ross kept in permanent contact with myself and the seller making sure the information flow was ongoing, timely and transparent. Ross also facilitated communication between solicitors until the exchange. Very personable and knowledgeable. Good service from start to finish....
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Jul 29,2014
Minithumbup
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Jul 29,2014
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At the very beginning, Ellis and Co made it easy for us to view the property. Ross was accessible throughout the process and helped facilitate the surveys etc. He answered questions promptly, and he was straightforward....
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Jul 08,2014
Minithumbup
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Jul 08,2014
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Ross went above and beyond to ensure that the purchase progressed as soon as possible. He was always responsive by e-mail and telephone and offered commercial advice to resolve issues. His sense of humour, enthusiasm for his job and knowledge of the area were all much appreciated....
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Jun 26,2014
Minithumbup
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Jun 26,2014
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We bought a flat through Ellis and Co - Ross White was our estate agent. Ross was professional and courteous throughout the process. If he needed to find out how things were progressing, he would first try to gain that information from the mortgage broker and solicitor before calling us - this was appreciated. Everything went smoothly - would recommend....
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Jun 24,2014
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Jun 24,2014
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Ross provided us with a professional, prompt and friendly service throughout the whole process. He was great at keeping us appraised of all events and progress in relation to the Buyer's position and so we never felt like we were in the dark at any stage. He liaised with our Seller's agent when necessary and in turn kept the Seller on board. The fees were very competitive and I would not hesitate in recommending Ellis and Co to any prospective Sellers....
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May 29,2014
Minithumbup
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May 29,2014
0 people found
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The agent was extremely helpful and made the whole process of selling my property very easy. The photos that were put online gave a very good image of the house. The agent in my opinion did everything a seller would need - from the open day to the handing over of the property. I have felt very comfortable in the whole process and the agent made sure I knew what was happening and when it was happening. Overall a good experience which could be a very stressful time....
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May 29,2014
Minithumbup
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May 29,2014
0 people found
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Ross, had a great knowledge of the local area and advised the correct pricing for the property to be sold quickly. The right people were sent with very minimum time wasters. I was very happy with the overall package that was delivered....
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May 26,2014
Minithumbup
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May 26,2014
0 people found
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Ross White at Ellis & Co in Willesden provided an outstanding service at a competitive price, selling our property at over 98% of the asking price. We have tried before to sell our flat using other estate agents who lost interest when the property did not sell easily in the first month. Despite a couple of offers made in the first few weeks falling through, Ross maintained his interest and commitment to selling our property, arranging open house viewings on Saturdays. Ross kept us informe...
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May 15,2014
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May 15,2014
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Myself and my fiancƒÂ©e had a very hard time over 2013 and early 2014 finding our dream first home with other Estate agencies and agents. We found it very difficult in dealing with Estate agents who were either not forthcoming with information or dishonest. Even though we put in the right offers our deals fell through many times with other agents. Our luck changed when we met Ross at Ellis and Co. Ross was very honest and helpful from the outset. He understood our position (Newly engaged a...
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May 14,2014
Minithumbup
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May 14,2014
0 people found
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Ross provided a very accurate and realistic valuation which was met with no difficulty. He marketed the property fantastically and found buyers with speed! Every step of the process was managed efficiently, professionally, and with a personal touch. Being over in Australia, I\'ve felt completely at ease that Ross has all bases covered, and I could rely on him chasing leads and generally keeping on top of everything. A great end to end service!...
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Apr 30,2014
Minithumbup
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Apr 30,2014
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The purchase became quite complicated and there were several difficulties with the conveyancing. Ross dealt with all the issues in a swift and professional manner, he insured that both the vendor and I were aware of the complications whilst keeping us both calm and well informed and helping solve all the difficulties. His experience and knowledge was invaluable and I would have no hesitation recommending him, he did an excellent job and I was very pleased that he was dealing with my purchase....
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Mar 18,2014
Minithumbup
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Mar 18,2014
0 people found
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Ellis & Co are a very professional Real Estate office, the staff are informative & lovely to work with. I would highly recommend this Real Estate to anyone looking to buy, sell or rent a property through....
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Feb 12,2014
Minithumbup
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Feb 12,2014
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Ellis and Co Willesden Green have been our letting and managing agents for over 12 years. Their service to us and our tenants over this time has always been prompt and responsive and often beyond expectation. This, together with their project managing of significant refurbishment works has made being a long term overseas absentee landlord workable and dare I say enjoyable!...
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Jan 09,2014
Minithumbup
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Jan 09,2014
0 people found
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Excellent estate agent who provided top service throughout my recent property purchase from beginning to end. Sales Manager Ross White is clearly experienced and knowledgeable in property sales and was a pleasure to work with. I would fully recommend this agency for anyone looking to buy or sell property....
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Dec 22,2013
Minithumbup
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Dec 22,2013
0 people found
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Ross provided a truly professional approach. It\'s always nerve racking and stressful buying or selling a home. Ross kept us informed of progress at every stage and his experience and knowledge really did come through. He offered advice and pointed us the right direction when we were unsure of anything. Our house was sold within a couple of weeks of it going on the market....
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Areas covered
  • NW2
  • NW10
  • NW6
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 79% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£249,999
  • Max: Β£864,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
21 1 13 2 23 0 17 0 8 1
Peter Stinson - upload your photo Peter Stinson
4 reviews

About Peter No description set View full profile
Margaret Nolan - no image available Margaret Nolan
Accounts Manager
2 reviews

About Margaret No description set View full profile
Ross White Ross White
Sales Manager
27 reviews

About Ross No description set View full profile
Jude White Jude White
Sales Negotiator
1 reviews

About Jude No description set View full profile
Alex Michael Alex Michael
Lettings Manager
3 reviews

About Alex Having grown up and worked in the North and North West London area, Alex has brought his local knowledge and expertise to Ellis and Co. As an experienced Lettings Manager, Alex has joined Ellis and Co View full profile

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Fees

Fee's By Negotiation
Last updated at 11:46 AM 14/04/2015 by Ross White

Complaints Procedure

Please email

peter.stinson@ellisandco.co.uk
Last updated at 11:46 AM 14/04/2015 by Ross White

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