• Neil Rothwell
    Neil Rothwell
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    Andy Swallow
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    Bruce Hall
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    Jonathan Thomas
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    Nick Carvalho
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    Cassis Waples
About Elizabeth Pryce estate agents. Elizabeth Pryce is a dynamic, independent estate agency, providing a full range of property services in East London with branches in Limehouse, Docklands E14 and Wanstead, London E11. Elizabeth Pryce was established in 1998 as a specialist letting and sales agent covering Canary Wharf and London Docklands, and soon added another branch covering Wanstead and the surrounding area. We have been in business for over 10 years and have an in-depth knowledge and Read full description... experience of the Docklands and East London market. We use this knowledge to the benefit of all our customers, whether Landlords or Tenants, Vendors or Purchasers. Whether it is a property sale or rental of a house or an apartment we always provide unparalleled levels of service. We treat all our clients, whether for a property sale or rental, as we ourselves would like to be treated. We have an established and highly trained team with more than 75 years combined frontline estate agency experience covering all of East London. Our philosophy is one where the watchwords of reliability and reputable customer service, allied to a duty of care, pervades all aspects of our business. If you are looking to make a property purchase, sell or let your property, you will have to go a long way before you will find a more caring agency. We will give you the professional service that is rightfully demanded in today's market, and at the same time ensure that you are always treated as a valued customer that deserves the personal touch.
Elizabeth Pryce

1 High Street Wanstead, London
Greater London
E11 2AA

020 8989 3322

Nov 26,2016
Minithumbup
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Nov 26,2016
Featured Review
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Bruce has been excellent throughout the process of the sale of our flat. He pays attention to every detail and ensures that he keeps us updated regularly by phone and email. He liaises well with all the people involved to ensure that there was continuous progress. He has been wonderful!...
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Good
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Nov 13,2016
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Nov 13,2016
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Bruce did a really good job in what was a complicated sale, always keeping me updated on how the house sale was progressing and returning my calls/emails in very quick time...
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Comment on agent fees
Good value for money
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Sep 21,2016
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Sep 21,2016
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Rented property for over 7 years through this branch. Andy and his team on the letting side where always professional, helpful and friendly. Any issues where dealt with fully and quickly. I wish we could have continued to rent through this agency as other agencies do not have the same standards. When the property was put up for sale by the landlords we got to know Bruce and found him to be extremely sensitive to our needs as tenants whilst doing a great job did the landlord. I cannot praise ...
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Comment on agent fees
No issues - fair
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Jul 14,2016
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Jul 14,2016
Featured Review
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Bruce was helpful through the whole purchase and always kept us up to date. He also help push the deal though for a swift exchange....
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Jul 12,2016
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Jul 12,2016
Featured Review
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I am very happy that I chose this estate agency to sell my property. I found them very professional from the start to the end and would recommend them to anyone. Bruce was so helpful and took away a lot of stress from my husband always keeping us up to date on what was happening. Thank you Bruce for all your help you are 1 in a million....
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Good
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Jul 07,2016
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Jul 07,2016
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Bruce has made the whole experience of selling entirely painless on my part. He constantly keeps me updated and has recommended services that I have used that I have found professional and reliable....
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Comment on agent fees
Good service for a good fee.
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Jun 23,2016
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Jun 23,2016
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Working with Bruce Hall has been an absolute pleasure. During stressful times, he handled any obstacles or concerns not only professionally but also with a personal touch. We could not have asked for a better service I would strongly recommend using him. Thanks for all you help Bruce!...
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May 27,2016
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May 27,2016
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Nick showed me and my partner a few properties and was great. He drove us between them and even went back to the first one we viewed as we really liked it. He helped the whole process go smoothly once we had an offer accepted by the landlord. Went the extra mile....
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Comment on agent fees
The same as over agents.
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May 25,2016
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May 25,2016
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Bruce never let go of the sale throughout in the discussions with the purchaser and handled it in a thoroughly professional and engaging manner....
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Good
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Mar 22,2016
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Mar 22,2016
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Elizabeth Pryce were always at hand when needed (even for the smallest of jobs). Staff are extremely polite, efficient and professional....
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Comment on agent fees
Good,
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Mar 01,2016
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Mar 01,2016
1 people found
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Rental: First class customer service. Andy and the team always did a great job finding tenants. Once occupied any issues that arose with the flat were handled professionally, economically and quickly. The team has a good network of trades people and I was kept in the loop on any work being undertaken but rarely had to get involved which suited me perfectly. Sale: after renting the property through Elizabeth Pryce I then sold it through them. Bruce Hall handled the sale and worked quickly and suc...
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Comment on agent fees
Competitive fees, especially for the service levels received.
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Feb 22,2016
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Feb 22,2016
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I have rented a property through Elizabeth Pryce for four years. Neil and Andy are thoroughly professional in their handling of tenants. I have no complaints whatsoever and thanks to Neil I am staying in the property even though it has been sold to a new owner....
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Feb 10,2016
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Feb 10,2016
1 people found
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I can not commend Bruce Hall enough. I have just exchanged today on a purchase that took 11 months from beginning to exchange. It's been complicated and difficult along the way but Bruce has managed to stay calm, professional and courteous at all times and has kept in touch with me on a weekly basis and communicated clearly what the state of play is. Bruce also sold my flat and did an utterly brilliant job in securing a great deal. I am a very happy customer and will certainly be recommending Br...
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Good
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Jan 15,2016
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Jan 15,2016
1 people found
this helpful
We recently sold our flat in Wanstead through Elizabeth Pryce and I was extremely impressed and pleased with the service we received. Bruce was excellent to work with - managing the viewing process and getting us a fantastic offer, and then keeping us in the loop with progress at every step of the process right through to completion. Thoroughly recommended....
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Comment on agent fees
Fees were very competitive.
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Dec 17,2015
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Dec 17,2015
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The agents we dealt with at Elizabeth Pryce were very welcoming and accommodating. It was an easy to make an appointment to view a property with them. Neil was the main agent for our dealings and was very friendly and personable, working with us to get all paperwork and processing done in a timely manner. He is very reliable and gave honest answers to all queries about the flat. The agency as a whole was very willing to accommodate us, allowing us to have a second viewing of the flat whilst my f...
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Comment on agent fees
The fees were a little higher than previous ones we had paid, but were comparable to what other estate agents charge.
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Dec 10,2015
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Dec 10,2015
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I'd met with Nick to view another flat which didn't work out and unlike a lot of agents he actually followed up when another more suitable flat came on the market. I needed to sign the contract asap as I was leaving to go overseas two days later and Nick and Andy helped the whole transaction go smoothly. They were also very helpful and responsive to my queries when I needed follow up information re facilities etc....
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Dec 07,2015
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Dec 07,2015
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A excellent agent. Very professional, informative and suggestive. A fast approach to avoid delays in appreciating problems and effective time management. I would recommend this agency who is looking for a well versed and qualified company with the peace of mind reassuring that our investments/ homes is in safe hands!...
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Comment on agent fees
well worth for the excellent service
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Dec 07,2015
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Dec 07,2015
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I was a tenant in the above property for 3 and a half years. During the entire time the agents at Elizabeth Pryce responded to all queries quickly. Any maintenance issues were dealt with as swiftly as possible and contractual issues (changed the second name on the contract) resolved quickly and easily....
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Dec 03,2015
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Dec 03,2015
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I am an overseas landlord who had the misfortune to have employed a crooked agency to manage my property in the UK. When this agency vanished recently leaving me 4-5000 pounds worse off due to a combination of theft and inadequate management, Neil and Nick at Elizabeth Pryce stepped in and worked tirelessly to get the property rental back on track. While most agencies would have probably walked away from the situation, nothing was too much effort for these gentlemen. I would wholeheartedly rec...
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Comment on agent fees
Fees competitive with other agencies providing the same service
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Dec 02,2015
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Dec 02,2015
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Over the years I have had many unfavourable dealings with estate agents when tackling the minefield that is the London rentals market. It was very refreshing to have met Neil at Elizabeth Pryce who went out of his way to secure me a lease on the property I was after. Neil and the rest of the team at the Wanstead office have certainly set the bar for a level of service that all estate agents should aspire to....
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Dec 02,2015
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Dec 02,2015
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I have rented two properties through Elizabeth Pryce and have found them to be exceptionally helpful as well as personable....
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Dec 02,2015
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Dec 02,2015
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All the staff I have had contact with have been professional, courteous and most importantly in my view, helpful. They have responded to my calls/emails promptly, have advised and guided me through the process of securing accommodation and have been human in their responses. Finding decent rented accommodation in London is expensive and tramatic enough, so to have the guidence and help offered by all those ( I have had contact with) at Elizabeth Pryce has made the experience and process easier. ...
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Comment on agent fees
I think the fees I paid were pretty much the going rate?
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Dec 01,2015
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Dec 01,2015
1 people found
this helpful
Received excellent service and advice from beginning to end. Bruce was extremely helpful and knowledgable and I would definitely use him again for any property transactions. He kept me advised all the way through and was always there if I had any queries....
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Comment on agent fees
Very fair at 1%
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Dec 01,2015
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Dec 01,2015
0 people found
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We've rented two properties through Elizabeth Pryce, and both times we've had excellent service. Nick has been exceptionally helpful, really going the extra mile to help us secure a property that we loved. We've appreciated his help so much. Andy has also been fantastic in managing our current property and sorting out any problems & responding to queries very quickly. The whole team at Elizabeth Pryce is fantastic, we would recommend them highly....
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Nov 04,2015
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Nov 04,2015
1 people found
this helpful
I recently bought a property using Elizabeth Pryce - Bruce was exceptional in the way he managed the sale, right through from making the offer to completion on the purchase. He made me feel as if I was his only client, was always easy to get hold of and helped smooth out the inevitable 'bumps in the road' that come with buying a property; keeping track of all involved parties and moving things along as needed! Having had a couple of previous negative experiences with other estate agents, I am...
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Sep 07,2015
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Sep 07,2015
0 people found
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I rented two properties in Wanstead with Elizabeth Pryce over the course of roughly 8 years and Andy was my main contact. He was always extremely helpful, understanding and efficient. If I was ever to move back to the area to rent or buy I would definitely use Elizabeth Pryce as my first choice of agents....
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Aug 25,2015
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Aug 25,2015
1 people found
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I recently sold my property through Elizabeth Pryce and cannot praise Bruce Hall highly enough. A total professional, highly motivated and enthusiastic, Bruce kept in contact throughout the process and quickly dealt with any issues that arose. Communication is a definite strength at Elizabeth Pryce and I received very prompt responses to any calls I made or questions I asked. That was very important to me and exactly what I had hoped for when deciding on which agents to use. Thank you so ...
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Jul 17,2015
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Jul 17,2015
0 people found
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Have stayed in the property close to 5 years and from the day one we were interacting with Andy. We really had a wonderful time interacting with Andy over those 5 years and Andy was very professional in his handling of the issues and very prompt in responding to queries sent by email. In one winter, the boiler had issues and even though we were not that concerned but Andy took special care in arranging a new boiler installed pretty quickly. Andy and Elizabeth Pryce also took care of our annual t...
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Jul 14,2015
Minithumbup
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Jul 14,2015
1 people found
this helpful
I have experience excellent service from Elizabeth Pryce, firstly as a landlord renting out a property through them for around 3 years, then latterly selling the property through them! Compared to other agents I have used in the past, they have been easily the best! During the selling process they been very proactive & helpful, going above & beyond on a number of occasions! All in all they have provided a great service!...
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Jul 10,2015
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Jul 10,2015
0 people found
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I have been renting in London for a number of years and am sorry to have to say I had little or no confidence in estate agents. However Cassis, Andy and Nick at Elizabeth Price have succeeded in changing my attitude. It is always a rush to secure a house and they did their utmost to ensure the property was ready for us to move in less than two weeks of viewing it. This included our request to replace the kitchen flooring. As with every property wear and tear lead to the tenant calling the age...
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Jun 24,2015
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Jun 24,2015
1 people found
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I have nothing but high praises for Bruce Hall. He has been the corner stone with helping me to sell my property. When there were hiccups Bruce would find a solution. He stayed in contact with me either by phone or email keeping me posted all the way. Not only that he is such a genuine and honourable man willing to help any which way he can. Bruce Hall of Elizabeth Pryce will always be my first port of call for the future....
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Comment on agent fees
Agent's fees were well deserved.
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Jun 14,2015
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Jun 14,2015
1 people found
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Our dealings with all the team at Elizabeth Pryce in Wanstead, in particular Bruce Hall were excellent. Bruce kept in touch regularly, keeping us fully informed and updated from the minute we decided to sell the property right through to the completion date. He and all the team at Elizabeth Pryce were efficient, helpful and happy to help and advise throughout the whole process. Everything was clearly explained and smooth running from start to finish. We would highly recommend the Elizabeth P...
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May 21,2015
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May 21,2015
0 people found
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Elizabeth Pryce helped to manage my property during a year and a half tenancy. I found both members of staff I dealt with professional and extremely responsive to all my queries. On two occasions the rent was late from my tenant (not dramatically) but this was immediately chased up by Elizabeth Pryce who were able to set my expectations and keep me informed through out. Excellent communication was a strength of theirs and being new to the renting game, I was offered advise and guidance which wa...
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Comment on agent fees
These were reasonable and standard, I also found them flexible with negotiations which was excellent.
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May 20,2015
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May 20,2015
0 people found
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Found working with EP very straightforward. When i needed help or guidance they responded quickly. I just fou d them ccourteous and professional.Neil was always a pleasure to deal with Neil....
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May 13,2015
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May 13,2015
1 people found
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The support that we had from Bruce at Elizabeth Price was excellent. We had already been a client of the letting agency side of the business as a landlord and Neil Rothwell was brilliant from start to finish. Bruce was incredibly good at working out a marketing strategy for the property. He secured a high quality buyer very quickly and then kept us up to date with the progress of the sale very regularly. The sale went through very smoothly....
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Areas covered
  • E11
  • Wanstead
  • E18
  • south woodford
  • ig8
  • woodford
  • leytonstone
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 96% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: ยฃ249,995
  • Max: ยฃ990,000

Letting
  • Min: ยฃ0
  • Max: ยฃ390,000

ARLA DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
34 0 41 0 37 0 14 0 1 0
Neil Rothwell Neil Rothwell
Branch Manager
32 reviews

About Neil No description set View full profile
Andy Swallow - no image available Andy Swallow
Property Administrator
40 reviews

About Andy No description set View full profile
Bruce Hall - no image available Bruce Hall
Sales Manager
50 reviews

About Bruce No description set View full profile
Jonathan Thomas - no image available Jonathan Thomas
3 reviews

About Jonathan No description set View full profile
Nick Carvalho - no image available Nick Carvalho
Senior Lettings Negotiator
8 reviews

About Nick No description set View full profile
Cassis Waples - upload your photo Cassis Waples
3 reviews

About Cassis No description set View full profile

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Fees

No fees set.
Last updated at 2:43 PM 21/11/2016 by allAgents

Complaints Procedure

Elizabeth Pryce Ltd
COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers.
If, however, you do have a complaint and have been unable to resolve the matter informally, please write to the person you have been dealing with, including as much detail as possible.
What will happen next?
รขย€ยข We aim to send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

รขย€ยข We will then investigate your complaint and we aim to send you a written outcome of our investigation within 15 working days of sending the acknowledgement letter.

รขย€ยข If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

รขย€ยข We then aim to write to you within 15 working days of receiving your request for a review, outlining our final response.
We aim to resolve all matters as quickly as possible. However, inevitably some issues will be more complex and might take longer to investigate so the above times are guidelines only. It is possible that key staff might be on leave or we might need to seek legal advice or confirmation on issues pertaining to the complaint.
If, after 8 weeks of us receiving your complaint, you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire SP1 2BP

01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months
of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through
this in-house complaints procedure, before being submitted for an independent
review.
Last updated at 2:43 PM 21/11/2016 by allAgents

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