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    Ian Garcia
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    Penny Gore
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East of Exe

61 Fore Street Topsham, Exeter
Devon
EX3 0HF

01392 877240

Sep 21,2014
Minithumbup
By:
Sep 21,2014
0 people found
this helpful
Generally, East of Exe handled our tenancy in an efficient manner. Their staff were friendly and helpful. An issue with a broken washing machine was handled very well. A problem with a broken shower door took too long to put right. Unsolicited marketing was received from them....
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Comment on agent fees
Tenancy fees are generally too high and do not represent value for money. However, East of Exe fees were at the lower end of the scale and therefore less unreasonable than other agents we have dealt with.
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Sep 19,2014
Minithumbdown
By:
Sep 19,2014
0 people found
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Very unhelpful lady (and agency which she represents) who does not care about tenants. Refused to change the date of apartment viewing visits - we have never faced such a situation - very rude behaviour!!! Over valuation of apartment "damage"- most of the points invented (apart of necessity of partial cleaning and removing tiny nails from the walls). It cost us £600 - more then a half of the amount of the deposit!!! As we were moving out of the country we did not have a chance to...
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Sep 12,2014
Minithumbup
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Sep 12,2014
0 people found
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Both Penny and Ian went the extra mile to ensure that we were in our new home on time. Very impressed with their service....
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Sep 11,2014
Minithumbup
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Sep 11,2014
0 people found
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We were delighted with the service provided by both agents we met whilst prospecting. They were both very helpful and understanding of her situation (long distance move). Once we decided on the property, East of Exe and its staff did everything they could to help us so that we had as smooth a move as possible. We recommend this agency strongly....
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Sep 10,2014
Minithumbup
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Sep 10,2014
0 people found
this helpful
As a current tenant, everyone at EOfE is helpful no matter what issues arise! They are such a friendly bunch of people....
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Sep 10,2014
Minithumbup
By:
Sep 10,2014
0 people found
this helpful
They were good communicators,open and friendly and efficient.I will use them again when i move or purchase a property....
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Comment on agent fees
I felt they gave a good service for the fees.
Was this helpful? Yes
Sep 10,2014
Minithumbup
By:
Sep 10,2014
0 people found
this helpful
I have had a very positive experience with East of Exe. Everyone was helpful and friendly and when I was looking for properties they were flexible and responsive about viewings. I trusted the staff enough that I was happy to let people into the house without me as long as they accompanied them....
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Comment on agent fees
I think the fees are a bit high and that the landlord should pay them
Was this helpful? Yes
Sep 10,2014
Minithumbup
By:
Sep 10,2014
0 people found
this helpful
Very friendy and professional service from start to finish, actually even after the tenancy finished they continued to provide excellent customer service....
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Sep 10,2014
Minithumbup
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Sep 10,2014
0 people found
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I sold my house through East Of Exe in 2012 and moved away from Devon and on my return wished to rent a property in Topsham. I rented a property through East Of Exe in February 2013 and they found me the perfect place for my needs at a price that I wanted. Any problems ( usual domestic items ) were dealt with straight away without delay making me feel they were interested in me as more than just a tennant and that this was my home and should be right for me to live in. The owner of th...
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Sep 09,2014
Minithumbdown
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Sep 09,2014
0 people found
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Let a six month lease to us but after 30 days, we were told the land lord wanted the house back. We were constantly disturbed day and night by the landlord turning up, un-scheduled at the property, and even let themselves in. The agents gave no support or assistance. Came to light the property was being let without correct building regulations in place and the agent hadn't sought the EPC either. Overall a very stressful and costly process when we thought we were meant to be dealing with a profes...
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Comment on agent fees
Despite only being at the property for 3 months due to the landlords actions, and the fees and removal costs we incurred, no refund was even offered by agent, despite the distress they caused along with their client.
Was this helpful? Yes
Sep 09,2014
Minithumbup
By:
Sep 09,2014
0 people found
this helpful
East of Exe found this property for us two years ago. They could not have been more helpful with the moving in procedure and have been supportive throughout the tenancy....
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Aug 22,2014
Minithumbdown
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Aug 22,2014
0 people found
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We had a horrible experience with East of Exe. From beginning to end they neglected their contractual responsibilities until the last possible moment. We had to wait almost 7 months for a dishwasher repair for example, which if they had handled it when we flagged it up would have been easy to fix, but which subsequently resulted in the landlady having to buy a new dishwasher. It was one silly excuse after another, with the boss always hiding behind his staff and putting them in awkward positions...
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What agent could do to change your mind?
Their job.
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Jul 03,2014
Minithumbup
By:
Jul 03,2014
0 people found
this helpful
The East of Exe team have provided a fantastic service throughout my 2 year tenancy, the staff are incredibly friendly and helpful and I have never had to wait for any repairs to the property. My emails are always responded to promptly and the team really go above and beyond to provide any help they can. I will be genuinely sad to leave this area, I would recommend their services to absolutely anyone....
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Apr 08,2014
Minithumbdown
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Apr 08,2014
0 people found
this helpful
Problems with the property throughout my tenancy which East of Exe did not rush to improve. When Moving from property they caused issues leaving me stuck between properties unable to finish the move and staying on a friends sofa for 5 days whilst the deposit was refunded the slowest manner possible....
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What agent could do to change your mind?
been more communicative and proactive... fixed issues before they turned into huge water leaks and mould problems... refunded the deposit when they said they would and not 5 days later!
Was this helpful? Yes
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Valuation and Fee Performance
100% customers were satisfied with fees 67% accuracy of agent's valuations
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Ian Garcia - upload your photo Ian Garcia
2 reviews

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Penny Gore - upload your photo Penny Gore
3 reviews

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