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Dowen

3b Old Elvet Carrville, Durham
County Durham
DH1 3HL

0191-3757599
Website not available

Properties for Sale
Properties to Rent

“Horrible Experience. Disgraceful Attitude. Avoid!...”

May 03,2018
Minithumbdown
By: 'Corina S.'
May 03,2018
2 people found
this helpful
I've had an extremely disappointing experience with this real estate agency. We arranged a viewing for a property in Newton Hall, Durham at 10.30am. We have originally informed the agent, Dawn Teggert, that we're coming all the way from Manchester, which is 2 1/2-hours ...
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Was this helpful? Yes
By: J NICHOLSON
Jun 08, 2018
View all comments (1)
Dear Miss Silverstru I was very disappointed to read your review and as a consequence, have investigated your complaint This is our version of events It had been agreed, with existing tenants that they would be fully moved out, of the property, by Monday pm - with you able to view on the Tuesday am, at the agreed time When on Tuesday morning, we found that keys had not be left at our branch as agreed, with the previous tenants, we contacted them first thing Monday, whereby they advis ...
Nov 18,2017
Minithumbdown
By: 'Issie'
Nov 18,2017
2 people found
this helpful
Awful experience at Durham Branch, rude staff member on telephone who blamed everyone for their mistake but themselves!!! Asked for all viewings to be accompanied (not that I need one, but a very good reason for that). First viewing, accompanied? Nope!! Rang the agent who ...
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Was this helpful? Yes
Feb 13,2017
Minithumbup
By: 'Ford'
Feb 13,2017
0 people found
this helpful
John and the Dowen staff have been most helpful over the past few months.. They helped with the selling of three houses and the rental of one.. Thomas kept me informed, as did Sally.. The rental was sorted with Dawn, the process of selling and ...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 07,2017
Minithumbup
By: 'Lisa spriggs'
Feb 07,2017
0 people found
this helpful
Very happy with the service i received especially from Thomas he has helped me a lot through this process can't fault him at all ,highly recommend to anyone selling there home. Dowen are great at getting your property out there and getting you that sale ...
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Comment on agent fees
Great fees very reasonable.
Was this helpful? Yes
Oct 24,2015
Minithumbdown
By: 'extremely disappointed'
Oct 24,2015
0 people found
this helpful
Upon moving in, numerous repairs were promised including broken guttering, a damaged back fence, the gate on the side of the property having fallen off and lots of exterior wood work needing painting to prevent rot. The painting happened after living in the property for ...
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What agent could do to change your mind?
Repair reported issues, and listen when told not to attempt contract renewal during our last 12 months
Attached Files
Comment on agent fees
‚£250 for an admin fee seems quite a lot, the 15 minutes we spent in your office couldn't have been that expensive for you
Was this helpful? Yes
May 20,2014
Minithumbdown
By: 'Seriously disappointed'
May 20,2014
1 people found
this helpful
Dowen had my property on their books for more than a year and only one (not serious) viewing was arranged. I had to show the viewer around myself. Their idea of sales seems to be put up a sign, put it in the paper once ...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
75% customers were satisfied with fees 80% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



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Fees

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Complaints Procedure

No procedure available.

Awards won by Dowen, Durham DH1 3HL

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