By : 'Jamie' Services : Sales( As a Vendor ) Sold price : £450000 Would you recommend ? : No Postcode : N16
8 Oct 2015
People found this helpful5
It's without surprise that I've found Douglas Allen to be an awful estate agent. We should have listened to our own judgement to begin with when we were approached about selling our flat as Sale By Tender. We considered the practice totally immoral, but were talked round in to doing it by Dan. ... Read Full Review
What agent could do to change your mind?
Treated us with respect and been more cooperative when selling our flat. Dan told us a list of things they would do for us that all fell by the wayside. Living up to that list would have been enough. But most of all, treat their clients with respect and follow a decent code of practice. Don't hide behind clauses and contracts that they can see are immoral and not applicable. I've never had such an experience with a company - anywhere.
Comments on Agent Fees
As above. We consider that we were duped in to paying such a large fee. Never again, would I use them.
It's without surprise that I've found Douglas Allen to be an awful estate agent. We should have listened to our own judgement to begin with when we were approached about selling our flat as Sale By Tender. We considered the practice totally immoral, but were talked round in to doing it by Dan. Of course the decision was ours and we take the responsibility, but still we were heavily influenced by an agent of the market. People rarely buy and sell property in their lifetime so do lean on "experts" advice. Since the first day they have been terrible. Shortly after advertising the property as Sale By Tender, we asked them to change it because we finally realised how abhorrent the practice is. The viewings they set up were a joke - they hardly knew a thing about the property despite us telling them. They let our first buyer meander away without checking up on them and it was weeks before we knew anything about it. It took us a long time to sell our property (not their fault) but they were totally useless. We ended up having to get the details of our buyer so we could coordinate the sale ourselves. On top of this they recommended a conveyancing firm who were dreadful too. The last sting in the tail is that they totally over-charged us with a massive fee based on the Sale By Tender fee - which we dropped over a year before finally selling the flat. In comparison, we are using an excellent estate agent (Wilkinsons Estates) who have restored our faith. Next to them Douglas Allen are a truly awful company who have a blatant disregard for their clients and grab every bit of cash they can using salesmen tricks that I thought died out in the 80s. I feel shamed that we used them.
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Mr. Goldsworthy has from day ...
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5 Star Review
Carl
Andrew
By : 'Mr.' Services : Sales( As a Vendor ) Sold price : £499000 Would you recommend ? : Yes Postcode : E8
25 Jun 2014
People found this helpful0
Mr. Goldsworthy has from day one impressed us with his excellent knowledge of the area. and accepted our own valuation as marketable. He actually informed us how long the property would be sold, and he was proven right. for me an impressive feat.
The office arranged for a photographer, and were... Read Full Review
Services : Sales( As a Vendor )Date: 24th Jun 2014
Mr. Goldsworthy has from day one impressed us with his excellent knowledge of the area. and accepted our own valuation as marketable. He actually informed us how long the property would be sold, and he was proven right. for me an impressive feat. The office arranged for a photographer, and were professional in their re-arrangement of the furniture to highlight the positive aspects of the property. The prospective buyers started coming from the next day, the few whose offer was below our valuation, o were quickly weeded out. We were kept informed by the team including Mr. Bilby. They liaised well between the parties. I have absolutely no hesitation in recommending them to others, based on their courtesy, professionalism and diligence.
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Good experience and would ...
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5 Star Review
Devinder
Nigel
By : 'Aneel' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : E5
17 Feb 2014
People found this helpful0
Good experience and would would recommend the branch. Good at keeping in contact and letting me know what was going on and helped me secure a really nice flat. Would use them in the future. Felt like they were a honest group of... Read Full Review
Good experience and would would recommend the branch. Good at keeping in contact and letting me know what was going on and helped me secure a really nice flat. Would use them in the future. Felt like they were a honest group of people
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Carl was very helpful and ...
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5 Star Review
Carl
Andrew
By : 'Pat' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : E3
17 Feb 2014
People found this helpful0
Carl was very helpful and guided us on selling our property, we had a shaky start with other team members regarding viewings but Andrew Bilby more the compensated for this with his dedication and "over and above duty " help solving problems that our solicitors could not or would not ... Read Full Review
Services : Sales( As a Vendor )Date: 17th Feb 2014
Carl was very helpful and guided us on selling our property, we had a shaky start with other team members regarding viewings but Andrew Bilby more the compensated for this with his dedication and "over and above duty " help solving problems that our solicitors could not or would not manage. We are now happily in our new property and for that we totally credit Andrew and his solid advice and help.
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Andrew Bilby from Douglas ...
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5 Star Review
Andrew
By : 'altan' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : N17
11 Feb 2014
People found this helpful0
Andrew Bilby from Douglas Allan has given a Great service, great help and guidance to a first time buyer. highly... Read Full Review
Andrew Bilby from Douglas Allan has given a Great service, great help and guidance to a first time buyer. highly recommended.
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While I didn't appreciate ...
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4 Star Review
Andrew
By : 'arnaud' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : N16
9 Jan 2014
People found this helpful1
While I didn't appreciate the way the first person handled the pre-sales and were not obviousley useful (i.e never called me back after viewing, then became pushy, ...), I thought that Andrew was indeed very helpful and handled the case... Read Full Review
While I didn't appreciate the way the first person handled the pre-sales and were not obviousley useful (i.e never called me back after viewing, then became pushy, ...), I thought that Andrew was indeed very helpful and handled the case well.
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Andrew was fantastic help ...
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5 Star Review
Andrew
By : 'Tim' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : E9
11 Dec 2013
People found this helpful1
Andrew was fantastic help throughout the whole of the process. It was a bit of a nightmare purchase as first the tenants refused to move out for months and months, and then there were a series of price hike in the 11th hour from the vendor.
Throughout the whole period of acquiring court orders... Read Full Review
Andrew was fantastic help throughout the whole of the process. It was a bit of a nightmare purchase as first the tenants refused to move out for months and months, and then there were a series of price hike in the 11th hour from the vendor.
Throughout the whole period of acquiring court orders and ultimately a notice for possession, Andrew was in regular contact to explain clearly the processes and manage expectations of time, which was really appreciated.
There was also a point where I nearly pulled out but Andrew managed to talk me round, which in hindsight I'm really grateful that he did.
After waiting so long for before the asking price was risen, obviously I was pretty furious, but Andrew was apologetic, calm and was able to advise on suitable counteroffers.
I really appreciated his advice throughout the whole process am delighted that the sale has now finally gone ahead.
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Douglas Allen handled the ...
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5 Star Review
By : 'Anna' Services : Conveyancing Would you recommend ? : Yes Postcode : N16
27 Nov 2013
People found this helpful1
Douglas Allen handled the purchase, including the conveyancing, of my flat with integrity and professionalism. As a first-time buyer they helped me handle a potentially very stressful time with relative ease. Everything ran as smoothly as is possible. would recommend them to other potential... Read Full Review
Douglas Allen handled the purchase, including the conveyancing, of my flat with integrity and professionalism. As a first-time buyer they helped me handle a potentially very stressful time with relative ease. Everything ran as smoothly as is possible. would recommend them to other potential buyers.
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Dear Anna,
Congratulations on your recent purchase!!! Thank you for taking the time to make comment regarding our Dalston branch!! The conveyancing firms that work along side us help keep everyone ...
Wow I used Douglas Allen to ...
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5 Star Review
Devinder
Carl
By : 'Brad' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : E8
27 Nov 2013
People found this helpful1
Wow I used Douglas Allen to find my 1st property and the service I received from Dav & Carl was by far the best compared to the other agents I dealt with. They regularly contacted me with new properties and were very professional throughout the sale process. Everything went through very... Read Full Review
Wow I used Douglas Allen to find my 1st property and the service I received from Dav & Carl was by far the best compared to the other agents I dealt with. They regularly contacted me with new properties and were very professional throughout the sale process. Everything went through very smoothly without any issues that's mainly down to Douglas Allen I can't thank them enough. When i decide to move in the future I will definitely be using them again. Thanks a million guys.
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Dear Brad Lowe,
Thank you for you positive feedback regarding Carl and Dav at the Dalston branch. Part of our company mission statement is to HELP our customers achieve their dream move !!! I'm...
Thank you Douglas Allen @ ...
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5 Star Review
Carl
Devinder
By : 'P.S' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : E3
15 Nov 2013
People found this helpful1
Thank you Douglas Allen @ Dalston. With out you guys I am not sure it would of ever gone through, I instructed my own solicitors, not Douglas Allens as they were local and they was bad lost my first buyer due to my own solicitors and the agent saved the day with the 2nd buyer. With out Andrew... Read Full Review
Services : Sales( As a Vendor )Date: 15th Nov 2013
Thank you Douglas Allen @ Dalston. With out you guys I am not sure it would of ever gone through, I instructed my own solicitors, not Douglas Allens as they were local and they was bad lost my first buyer due to my own solicitors and the agent saved the day with the 2nd buyer. With out Andrew getting my solicitors going and responding it would of failed again. Thank you to Carl, Devinder and Andrew as you made selling my property while abroad and not present as stress free and helpful as possible thank you ever so much.
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Dear P.S
Thanks for your feedback!!!! It sounds like they saved the day in the end?? Having our after sales service means that we can focus on getting sales through quickly or re sell a house if...
I recently bought a property ...
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5 Star Review
Nigel
Carl
By : 'M.J' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : E8
9 Nov 2013
People found this helpful1
I recently bought a property through douglas allen in dalston and was very impressed with the service and how efficient the branch is. I initially met with a delightful young man Nigel who was very helpful in finding what I was looking for and a credit to estate agency. His manager Carl helped... Read Full Review
I recently bought a property through douglas allen in dalston and was very impressed with the service and how efficient the branch is. I initially met with a delightful young man Nigel who was very helpful in finding what I was looking for and a credit to estate agency. His manager Carl helped tremendously in tieing up my offer and Andrew was instrumental during the whole process in ensuring Id be moved in before Christmas. I would definitely buy or sell through douglas allen again in the future.
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Dear M.J,
Thank you for your positive feedback regarding your dealings with our Dalston branch. As you can see its a team efforts that gets our clients moving. I hope you will be happy in your new...
I had the pleasure dealing ...
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5 Star Review
Anita
Carl
By : 'Cyril' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : N16
18 Oct 2013
People found this helpful2
I had the pleasure dealing with a lovely lady called Anita Kaur, Carl and Andrew in the closing stages of
the sale of my property, I also dealt with thier in-house solicitors Baines and Partners. I have to say from start to finish they have been absolutely fantastic, I cannot praise them enough. ... Read Full Review
Services : Sales( As a Vendor )Date: 18th Oct 2013
I had the pleasure dealing with a lovely lady called Anita Kaur, Carl and Andrew in the closing stages of the sale of my property, I also dealt with thier in-house solicitors Baines and Partners. I have to say from start to finish they have been absolutely fantastic, I cannot praise them enough. They kept me informed of exacltly what was going on throughout the sale, Andrew has just been great. I certainly do not mind paying them thier fee. So from me to you, thank you so much. It has been a real pleasure dealing with you all.
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Dear Mr Rhoden, Thank you for taking the time to comment on your positvie experiance that you enjoyed using our office in Dalston, selling a home as you have mentioned takes a team of staff so things ...
I recently sold my property ...
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5 Star Review
By : 'Steven' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : E8
2 Oct 2013
People found this helpful1
I recently sold my property via Douglas Allen Dalston branch and I have to say they were superb throughout the whole process. I initially dealt with Dav who was head and shoulders better then any other agent I dealt with he managed to sell my property within 2 days of it being on the market and for ... Read Full Review
I recently sold my property via Douglas Allen Dalston branch and I have to say they were superb throughout the whole process. I initially dealt with Dav who was head and shoulders better then any other agent I dealt with he managed to sell my property within 2 days of it being on the market and for over the asking price. After accepting the offer i dealt with Andrew who was very helpful and quick to reply to my messages. I would definitely use them again and would recommend them to anybody looking to sell or buy a property.
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Hello Steven
I am very pleased to see that Team Dalston have achieved you goal of securing your move, Dav, Carl, Anita, Nigel and myself are pleased we have realised your dream move.
Great we have ...
I bought my property using ...
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5 Star Review
Devinder
By : 'Sam' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : N17
2 Oct 2013
People found this helpful1
I bought my property using Douglas Allen and found them to be excellent. Dev was very professional, polite and always kept me informed about the process and returned my calls promptly. He was on top of the transaction and was also good at chasing up the solicitors so all in all my purchase went... Read Full Review
I bought my property using Douglas Allen and found them to be excellent. Dev was very professional, polite and always kept me informed about the process and returned my calls promptly. He was on top of the transaction and was also good at chasing up the solicitors so all in all my purchase went smoothly and quickly so made the process stress free.
I would recommend using Douglas Allen given their professional and excellant service.
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Hello Sam
Thanks for taking the time to leave your thoughts on your experience of using Douglas Allen in Dalston, Devinder, Carl, Anita, Nigel and myself are very pleased of your good review and...
The agents were very patient ...
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5 Star Review
Andrew
By : 'James' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : E8
28 Sept 2013
People found this helpful1
The agents were very patient with a lengthily sale and helped to push through various bits with the mortgage, solicitor and vendor. They also let me look round the property loads of times, even after my offer was accepted, and after I had exchanged. Overall, very helpful and one of the more genuine ... Read Full Review
The agents were very patient with a lengthily sale and helped to push through various bits with the mortgage, solicitor and vendor. They also let me look round the property loads of times, even after my offer was accepted, and after I had exchanged. Overall, very helpful and one of the more genuine sales teams I have come across in Hackney.
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Hello James
Thank you, and all the best for your new venture hope it all go’s to plan and you enjoy your work ahead of you. I’m Glad that Carl, my self and the DA Team have been genuine, helpful ...
In the whole we found Douglas ...
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4 Star Review
By : 'J' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : N16
20 Sept 2013
People found this helpful1
In the whole we found Douglas Allen as an agency very professional and friendly and we had good contact with the agent who was dealing with both our sale and purchase.
The only thing we had a problem with was we were not told about the offers on our flat until they had the highest one i... Read Full Review
Services : Sales( As a Vendor )Date: 20th Sep 2013
In the whole we found Douglas Allen as an agency very professional and friendly and we had good contact with the agent who was dealing with both our sale and purchase. The only thing we had a problem with was we were not told about the offers on our flat until they had the highest one i understand they didn't want us jumping straight in at the first offer but it would have been nice to know we had them for our own peace of mind.
The UK's Largest Customer Review Website for the Property Industry
Dear customer
We are very pleased you have taken the time to leave your views on your experience of using Douglas Allen in Dalston, we are very pleased that we got you sale and purchase through...
Andrew Bilby was absolutely ...
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5 Star Review
Andrew
By : 'chris' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : E9
8 Aug 2013
People found this helpful2
Andrew Bilby was absolutely brilliant. He handled our very complex purchase, with 5 solicitors and conveyancers and court orders involved.
He was far better informed than the solicitors involved, and also thought ahead.
He kept me closely informed, and reacted immediately and constructively to my ... Read Full Review
Andrew Bilby was absolutely brilliant. He handled our very complex purchase, with 5 solicitors and conveyancers and court orders involved. He was far better informed than the solicitors involved, and also thought ahead. He kept me closely informed, and reacted immediately and constructively to my queries and suggestions. I don't think this purchase would ever have gone through without his progresschasing -and no-messing positive attitude. I can't recommend him highly enough.
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Hello Chris
Thank you ever so much for taking the time out in leaving your comments of your experience with Douglas Allen and my-self. May I wish you all the happiness with your new...
Did not agree with the way ...
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3 Star Review
andrew
Dev
By : 'mr' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : E8
17 Jan 2013
People found this helpful5
Did not agree with the way they market the price and not listening to the customer's opinion.
Should not pressure the vendor to make a quick... Read Full Review
Hello Malcom
I am sorry you felt this way about your marketing of the property, I am pleased we got you moved and understand from Annie that you settled in very well in your new place , too...
They knew their market, and ...
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5 Star Review
By : 'PeterM' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : E8
9 Jan 2013
People found this helpful3
They knew their market, and the property sold very quickly, even if completion was eventually delayed for a number of months because of the buyer's circumstances. No fault of the agent, who always had an alternative buyer available if I had chosen to pull out. As it was, they were always... Read Full Review
They knew their market, and the property sold very quickly, even if completion was eventually delayed for a number of months because of the buyer's circumstances. No fault of the agent, who always had an alternative buyer available if I had chosen to pull out. As it was, they were always attentive, stayed in touch and kept me informed of what was happening, which reduced stress levels considerably!
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Hello Peter
Thank you for your fantastic comments about your property transaction, glad you believe we knew our stuff. Happy we got you over the finishing line in the end. Also sure the buyer is...
Andrew was responsive and ...
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5 Star Review
Andrew
By : 'Anna' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : E5
2 Jan 2013
People found this helpful4
Andrew was responsive and professional throughout a rather difficult and protracted sale. He answered my queries promptly and kept the sale moving forward. I would definitely recommend him as an... Read Full Review
Andrew was responsive and professional throughout a rather difficult and protracted sale. He answered my queries promptly and kept the sale moving forward. I would definitely recommend him as an agent.
The UK's Largest Customer Review Website for the Property Industry
Hello Anna
Happy new year, hope you enjoyed your festive break, wishing you all the very best for 2013.
Thank you ever so much for you very nice comments, great we got you there during your...
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