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    Elizabeth Alden
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    Graham Douglas
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    Alison Baker
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Douglas Gribben Estate Agents

3 Newbury Street Wantage
Oxfordshire
OX12 8BU

01235 766222

Sep 10,2015
Minithumbdown
By:
Sep 10,2015
6 people found
this helpful
It's a shame to say that my buying experience with Douglas & Gribben has only been disappointing and stressful. Instead of working as a 'middle man' they caused tension and problems between myself and vendor. I dealt with the Manager and Sales Director throughout the process and if they set the level of standards expected from staff then I dread to think what the rest of the staff must be like. Thankfully, the whole process from our offer being accepted to completion was only six weeks and...
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Apr 13,2015
Minithumbdown
By:
Apr 13,2015
4 people found
this helpful
Neglected to tell me the buyer had to apply for two mortgages, one of which was not legal at the time, causing such delay that I lost the property I was buying and had to withdraw from the market. Lost their set of house keys. They have little respect for their clients and even less for the Ombudsman....
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Dec 28,2012
Minithumbdown
By:
Dec 28,2012
8 people found
this helpful
I have been renting my property to tenants via this company since last May and they are absolutely appalling! They do not respond to phone calls or emails despite sending the same request several times and requesting an answer and they fail to keep in touch with my tenants to make sure they are happy. The only time I have learned of a problem at the property has been when I have asked the question rather than then bringing them to my attention. I have made my feelings about their lack of serv...
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By: Paul Broomham
Jan 04, 2013
View all comments (1)
Dear Dawn Abbott I have just read your review and was concerned to read your comments. We take all complaints extremely seriously because we believe delivering the best levels of customer service is the most important thing we can achieve and if we have failed in this regard we need to do all we can to put it right. I would very much like to discuss this with you directly to see if there is anything I can do to help you. I would very much welcome the opportunity of discussing your compl....
Jun 18,2012
Minithumbup
By:
Jun 18,2012
0 people found
this helpful
I\'ve been more than satisfied with an outstanding level of service that Elizabeth has provided. She gave me invaluable advice and support, was extremly responsive and highly professional. There is absolutely no doubt that I would highly recommend Jones Robinson agency in the near future, and wish to work with Elizabeth Alden again! Thanks a lot!...
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Oct 06,2011
Minithumbup
By:
Oct 06,2011
0 people found
this helpful
Jones Robinson were great - I both sold and bought a property from them. They were very helpful and discrete handling a complicated sale and went out of their way to find me a new house. I have purchased a house from them before and am happy to recommend to my friends....
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £226,000
  • Max: £226,000

Letting
  • Min: £226,000
  • Max: £226,000



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 1 1 0 1 0 0 1 0 1
Elizabeth Alden - no image available Elizabeth Alden
-
11 reviews

About Elizabeth No description set View full profile
Graham Douglas - upload your photo Graham Douglas
1 reviews

About Graham No description set View full profile
Alison Baker - upload your photo Alison Baker
1 reviews

About Alison No description set View full profile

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