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    Other employee name who answered the phone was not
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Douglas & Gordon

656 Fulham Road Fulham
Greater London
SW6 5RX

020 8022 6959

Nov 07,2016
Minithumbdown
By:
Nov 07,2016
0 people found
this helpful
This agency is best avoided. Lesson learned. I should have read reviews for Douglas & Gordon before dealing with them. This was an eye opening experience for newcomers to the UK. Unfortunately, from the start, we were mislead by this agency. We made the mistake of trusting that the agency would operate in an ethical manner. In the end, we ran into issues from misleading information about a parking spot which was no longer included with the unit, as well as Douglas & Gordon expecting ...
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Comment on agent fees
Bad
Was this helpful? Yes
Jan 20,2016
Minithumbdown
By:
Jan 20,2016
1 people found
this helpful
I requested a viewing via D&G website. A letting agent contacted me the following day to arrange a viewing. We agreed on a day and time. I arrived at the property on time and the person who was supposed to show me the property was not there yet. I waited 5 minutes and I called the office number they had texted me. A woman answered the phone and mentioned 'Kitty' had left their office 10 minutes ago and should be arriving shortly. 'Kitty' arrived 15 minutes later with two other customers and,...
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What agent could do to change your mind?
Call to reschedule the appointment knowing they were going to be late or were not going to be able to make it. Call me back when I requested some other capable person to show me the property. They never called back. Apologise for the way they treated a customer.
Was this helpful? Yes
By: Anna
Feb 10, 2016
View all comments (1)
These agents are unbelievable. An employee of Douglas and Gordon in Battersea reversed into my car full force and attempted to drive off. Very unprofessional and not trustworthy. Would never use!....
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Letting
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