• claim your profile
    David Tomlins
  • claim your profile
    Natasha ( Sales Progressor)
  • claim your profile
    Khaleesha Loveday
  • claim your profile
    Kirsty England
  • claim your profile
    Paul
  • claim your profile
    Pamela Self-Pierson
  • claim your profile
    Simone Tennant
No description available.
Douglas Allen

133A High Street Hornchurch
Greater London
RM11 1TX

01708 437777

Nov 01,2013
Minithumbup
By:
Nov 01,2013
1 people found
this helpful
Selling and buying our new home has been a stressful experience and we don\'t plan to do it again! The valuation of our property went well, a few hiccups whilst the sale was ongoing and then we found a buyer. I must admit from putting the house on sale to finding a buyer went quick. Thereafter the nightmare began. Lack of communication, the Hornchurch office failing to keep us updated and then the solicitors recommended by Douglas Allen were not great. As soon as Natasha came on board, we e...
read full review
Was this helpful? Yes
By: Paul Ingleton
Dec 07, 2013
View all comments (1)
Dear Irene, Thank you for you feedback, I am sorry you did not experience the greatest start to the transaction, alhtough both Ian and Natasha really proved that we are different and will go the extra mile to make things happen. It is great to see that you would recommend us to future clients and that our after sales service really kept you informed and smilling. I hope you have settled into you new home well and the move has worked out well for you. Kind regards Paul Ingleton (Group Partner)....
Oct 12,2013
Minithumbup
By:
Oct 12,2013
1 people found
this helpful
Our initial meeting with Simone was very proactive, as she seemed to have a good idea of what we were looking for and not just give us every property detail they had on their books. The viewing, offer and acceptance happened all in one day which was a pleasant surprise. Our initial completion date was supposed to be within 2 months. It ended up being closer to 5 due to problems further up the chain but Natasha kept on pushing all parties making sure that things were happening and had good knowle...
read full review
Was this helpful? Yes
By: Paul Ingleton
Oct 17, 2013
View all comments (1)
Leona, I really appreciate your feedback, we as a company pride ourselves on trying to identify the right property for clients rather than just sending details or addidng it to the internet and awaiting the calls to come in, we invest heavily on staff training to ensure that the level of service exceeds our clients expectations, looking at the feedback, this certainly worked well for you. I am sorry there was a delay in the chain, unfortunatly these issues on many occassions cannot be avoided, s....
Oct 12,2013
Minithumbup
By:
Oct 12,2013
1 people found
this helpful
MY DEALING WERE INITIALLY WITH DAVID AT HORNCHURCH AND HE WAS ALWAYS INFORMATIVE AND KEPT ME UPTO DATE WITH ALL THAT THE SELLERS INFORMATION. I WAS THEN INTRODUCED TO NATASHA AND TO MY DELIGHT SHE WAS VERY HELPFUL AND COURTEOUS AT ALL TIMES. A VERY GOOD EXPERIENCE ALL ROUND. WELL DONE!...
read full review
Was this helpful? Yes
By: Paul Ingleton
Oct 17, 2013
View all comments (1)
Humera, Thank you very much for your kind feedback, it is always our company aim to ensure we keep clients fully updated and informed of the process, offering advice and assistance in any matters. I will pass your thanks onto both David the branch manager and Natasha the sales progressor. I am pleased you had a very good experience and we look forward as a company to be of assistance to you or your friends and family again soon. Kind regards Paul Ingleton Group Partner....
Sep 12,2013
Minithumbup
By:
Sep 12,2013
1 people found
this helpful
First off, you should negotiate the fees as they are very expensive and we honestly didn\'t think to try and reduce the cost as we were under time pressure to move. Douglas Allen were involved further along the chain so we thought it would be a good plan to use them for our sale. We agreed that we would have multiple viewings on a Saturday and I was very disappointed that the agent booked in several viewers virtually all at the same time. Living in quite a small house, it was utter chaos and wh...
read full review
Was this helpful? Yes
By: Paul Ingleton
Sep 14, 2013
View all comments (1)
Dear Sue, I would like to thank you for your feedback, as always we are here to help. Many people feel that selling a property is simple, unfortunately more now than ever as you mentioned there are many hoops to jump through. In fact in your case the third party surveyor requested reports and the lender made these a condition prior to exchange and completion. I am pleased to hear that Natasha kept you and the chain fully informed throughout the transaction, this is an almost unique service we o....
Sep 10,2013
Minithumbup
By:
Sep 10,2013
2 people found
this helpful
Kept me informed and tried hard to negotiate a sale and also helped with purchase. I felt that they cared about our outcome....
read full review
Was this helpful? Yes
By: Paul Ingleton
Sep 14, 2013
View all comments (1)
Hi Jasmin, I really appreciate your comments and would like to wish you all the best in your new home. Kind regards Paul Ingleton Group Partner....
Aug 06,2013
Minithumbup
By:
Aug 06,2013
3 people found
this helpful
David and his team selling our property were first class, attention to detail was never in question and sold our property a lot quicker than we thought, no problems completely hassle free, the girls and Paul were great and always helpful. The sales progressor assigned to us was amazing, she kept us informed and up to date with everything right through to the end, liaising with everyone and keeping us up to date every week with how far we were, this made the process so much easier and less stres...
read full review
Was this helpful? Yes
By: Paul Ingleton
Sep 14, 2013
View all comments (1)
Hi Michelle, I would like to thank you for your kind feedback, it is always good to hear that things were hassle free and that you were kept in touch on a regular basis, I will pass on your comments to Natasha and David. I would like to wish you all the best in your new home. Kind regards Paul Ingleton Group Partner....
Jul 25,2013
Minithumbup
By:
Jul 25,2013
2 people found
this helpful
Natasha and Kirsty have been amazing, they are a real asset to Douglas Allen. Taking each in turn, Kirsty spoke with my fiance and I to establish what we were looking for, she really did go out there and get us lots of properties. We fell in love with the purchased property as soon as we walked in (albeit Tenant\'t mess). She advised might be a wait because of the tenant but we were getting married and wanted to move in after. Offer accepted in January, then we were introduced to Natasha as the...
read full review
Was this helpful? Yes
By: Paul Ingleton
Sep 14, 2013
View all comments (1)
Hi Taylor, I am always really pleased to hear that my staff have gone the extra mile to ensure (Whilst lengthly) things went through in the end, it really shows the tenacity of our staff not only to identify the right property but the honesty and keeping you informed (Good or Bad). I hope the wedding went well and that the Baldness is now getting back to normal (something I can't cure). All the best in your new home and we look forward to be of assistance to you or any of your friends, family....
Apr 26,2013
Minithumbup
By:
Apr 26,2013
3 people found
this helpful
This was a sale after my Aunt had dies, the agent was in total control, showing people round etc. The held an openday initally, whcih did genrate an offer (that we accepted) but fell through, they subsequently showed further people round. This produced a furth offer, which also feel thorugh due personal curcumstances of the purchaser. The third and final accepted offer went though and the sale was completed a couple of weeks ago. Never in all this time did we feel that they were getting fed up...
read full review
Was this helpful? Yes
Feb 22,2013
Minithumbup
By:
Feb 22,2013
5 people found
this helpful
Natasha worked tirellessly to complete in a very difficult and stressful sale. She responded promptly to all my queries and was very patient....
read full review
Was this helpful? Yes
Oct 19,2012
Minithumbup
By:
Oct 19,2012
5 people found
this helpful
David Tomlins and his team worked tirelessly to sell my flat in Rainham. Communication was first rate and there was never any shortage of potential purchasers being shown around. The marketing was very professional and showed the property to it\'s very best advantage. Once the flat was sold, Natasha progressed the sale and did all the chasing and nagging that I was expecting I would have to do myself. I placed the business with Douglas Allen as a result of a recommendation and I can honestl...
read full review
Was this helpful? Yes
Sep 05,2011
Minithumbdown
By:
Sep 05,2011
6 people found
this helpful
Douglas Allen of Hornchurch are one of 3 agents that I asked to value my daughters home with a view to selling it through one of them. The other 2 agents provided a valuation based on comparable properties, lists of which they brought with them, and have phoned me several times trying to persuade me by offering inducements, such as lower commission, to use their services. By contrast Dougls Allen did not bring along any comparables, saying the office computer was down, but nevertheless promised ...
read full review
What agent could do to change your mind?
They should have just provided a valuation in accordance with the agreement we had made, and not tried to obtain this house on the cheap.
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting No data



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 6 0 4 0 0 1
David Tomlins - upload your photo David Tomlins
5 reviews

About David No description set View full profile
Natasha ( Sales Progressor) - upload your photo Natasha ( Sales Progressor)
5 reviews

About Natasha No description set View full profile
Khaleesha Loveday - upload your photo Khaleesha Loveday
10 reviews

About Khaleesha No description set View full profile
Kirsty England - upload your photo Kirsty England
4 reviews

About Kirsty No description set View full profile
Paul  - upload your photo Paul
2 reviews

About Paul No description set View full profile
Pamela Self-Pierson - upload your photo Pamela Self-Pierson
3 reviews

About Pamela No description set View full profile
Simone Tennant - upload your photo Simone Tennant
1 reviews

About Simone No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.

Complaints Procedure

No procedure available.

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


Find the Best Agent to
Buy, Sell or Rent Property