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    Les Carter
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    Hassan malik
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    Sarah Jeeves
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    Daniel Bourne
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    Khaleesha Loveday
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    Lynburge Rene
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    Keith
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    Pamela Self-Pierson
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Douglas Allen

59b High Street Barkingside, Ilford
Greater London
IG6 2AD

020 8551 4025

Nov 23,2016
Minithumbdown
By:
Nov 23,2016
1 people found
this helpful
The team at Barkingside branch of Douglas Allen are ok, but unfortunately they recommended JS Law for the conveyancing of the sale and purchase of our properties, and JS Law are completely incompetent. For that reason I have to give Douglas Allen 1/5. We were overcharged on multiple occasions, lied to by staff and the service was slow, stressful and full of errors that we had to sort out ourselves. So unless Douglas Allen change their legal team we cannot recommend them....
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Comment on agent fees
Did not seem to work particularly hard for what we paid. Had multiple quotes from different firms before property went to market, and Douglas Allen were towards the most expensive.
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Jan 20,2016
Minithumbdown
By:
Jan 20,2016
0 people found
this helpful
all in all...very poor....no communication, unprofessional practices and untrustworthy. put an offer in for a ig5 property, told it was refused and house no longer on market. then never returned my phone calls. low and behold 5 months later the house was sold for 25,000 under my offer price! basically offer never even made it to the vendor! unfortunately until agents are regulated this type of practice will continue to exist. my advise stay away from high st agents and stick to independent ones...
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By: Douglas Allen
Jan 20, 2016
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Dear Dave, We put forward all offers to sellers but do have to take into consideration buyers positions and ultimately it is our seller thats makes a decision on which offer to accept not us. You must also take into consideration other items effecting final sale values such as mortgages, surveys and chains. I dont see how small independant agents will make a difference to this process with the majority of our customers being extremely satisfied with the comunication and service levels ....
Feb 17,2014
Minithumbup
By:
Feb 17,2014
0 people found
this helpful
We sold are house through this agent fristly because it valuation was fair and competitive, it took in all about two month to get a buyer. The process was not as easy, as we would have liked. because their were some problems along the way, with the frist buyer pulling out at the last minute, but we got another buyer soon after and with the help and support of Shawn Vivian in perticular, that which was a difficult time became more manageable with his help and guidance. Thank you Danny...
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Nov 18,2013
Minithumbup
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Nov 18,2013
1 people found
this helpful
Lynburge One of the most trustful and humble agents out on the high streets. He was honest with me and my husband and guided us to make the right decision based on our needs. He was quick and efficient and dealt with all our queries in a professional and friendly manner. He created a good rapor with us and made each step of buying this property and ease! Thank you for all your hard work! Sarah Worked out of hours for us! When we were waiting for the sellers decision, she remained in contac...
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By: Rob wade
Nov 23, 2013
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Dear Preya, Thank you for your positive feedback regarding Lynburge and Sarah at the Barkingside office. Nothing pleases me more than seeing our staff help our customers achieve thier dream move!!! It's more than just a job for staff when they continue to help people in thier own time. I hope you will be happy in your new home. Rob wade Group Partner....
Oct 26,2013
Minithumbup
By:
Oct 26,2013
3 people found
this helpful
Les and his team are truly exceptional in the work they do. I have much experience in Sales and Marketing and they truly set a good example of how it should be done. They are polite, return calls immediately and most importantly get the job done. I approached Les shortly after I lost my Mother and had to sell her property. Throughout this entire process Douglas Allan have been professional and sympathetic with a service reaching way beyond the competion. I recommend to anyone in the area to ...
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By: Rob wade
Nov 01, 2013
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Dear AR Pendrell, Thank you so much for taking the time to comment about Les and the team at Barkingside, I know you came to us under difficult circumstances but from what you say I am proud in the way they HELPED you throughout. Getting a quick response in such a trying situation helps answer any issues you may of had . Thanks again.....
Sep 18,2013
Minithumbup
By:
Sep 18,2013
4 people found
this helpful
The sale of our home in Redbridge has just gone through via Douglas Allen Barkingside. We dealt mainly with Les Carter the Manager and he has been top drawer throughout the process. We tried another local agent first who were rubbish, we approached Les as we had seen lots of his boards in our area, he was very smooth talking and quickly persuaded us to pay him a higher fee than our last agent, as it turned out this was well worth it as we sold for 15k more than the other agent tried for. Keith ...
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By: Les@DouglasAllen
Sep 20, 2013
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Paul, thanks very much for your kind words, customer feedback is very important to both Douglas Allen and myself, it is great when we can really help a client achieve such an amazing price for their home and I am delighted that Keith was also of such help to you.....
Aug 08,2013
Minithumbup
By:
Aug 08,2013
4 people found
this helpful
Me and my wife were looking for property for over a year and could not find anything we wanted so we registered with douglas and allen. The team was amazing. We got booked to see a few properties in the location we wanted. Our main contact was sarah jeeves. She was amazing. She kept in touch throughout and not only did she find us what we wanted but it was a bargain. So I personally would like to thank her for her valued time finding us this nice property which as first time buyers never ima...
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By: Les@DouglasAllen
Aug 08, 2013
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Michael, I am really pleased to hear that Sarah has done such a great job in finding you a property which I'm sure that both you and your wife will thoroughly enjoy for many years to come. The housing market is very tough for potential buyers at the moment as the prices have been rising and the competition for properties in my office is fierce to say the least, Sarah has personally read your review as well and she passes on her thanks for your kind words which are very much appreciated.....
Jul 02,2013
Minithumbup
By:
Jul 02,2013
6 people found
this helpful
Hassan and les @ Barkingside Douglas allen They helped me buy my dream home and matched my requirements to achieve this move Words are not enough to describe how much this house now means to me and my family the agent went out of his way every time and delivered the up most best customer service that someone can deliver a service so great both are very passionate about what they believe in and always look for the best interest of the customer very helpful and would always use these guy highly re...
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By: Les@DouglasAllen
Jul 02, 2013
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Mr Salman It was our pleasure to sell you and your family this property in Clayhall, it is really nice to hear your glowing feedback of the service you recieved by my branch in Barkingside. As a company delivering top quality customer service is vitally important to us and it is wonderful to hear that the purchase of your home means so much to all your family. I have already valued your other property in Clayhall and would LOVE the chance to sell this property for you when you decide to p....
Jul 01,2013
Minithumbup
By:
Jul 01,2013
4 people found
this helpful
I found all the staff noted above - branch manager Les Carter, and Hassan Malik, Freddy Lindberg - at Douglas Allen Barkingside to be very customer focussed, efficient, professional, and readily available despite my being in different timezones throughout the process. I was also impressed by the timely manner in which all tasks have been executed to date, and look forward to recommending this branch of Douglas Allen to future prospective buyers and sellers....
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Was this helpful? Yes
By: Les@DouglasAllen
Jul 02, 2013
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Farhana, thanks very much for your great feedback, it was our pleasure helping you secure your new family home and I really hope all the formalities complete asap so we can take pleasure in giving you the keys!!....
Jun 24,2013
Minithumbup
By:
Jun 24,2013
6 people found
this helpful
Having just completed the sale of a property in Redbridge via Douglas Allen in Barkingside all I can say is Use this agent as they are superb . They have a really innovative scheme called sale by tender Whereby they put my property in an auction style scenario with a closing date for buyers to make offers by, the other great part was they charged me less than £200 to sell the house as the buyer paid my fee instead of me. When Les first offered me this method I must admit to bring a tad s...
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By: Les@DouglasAllen
Jun 24, 2013
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Thank you very much for your glowing review of Douglas Allen and in particuilar our excellent tender scheme. I am sure their are plenty of other sellers who would love to sell their property for just £180 and hopefully reading a review such as yours will make them see that this is an excellent way of maximising the value of their property.....
May 07,2013
Minithumbup
By:
May 07,2013
6 people found
this helpful
I am currently buying a property through Mr Freddie from the Douglas Allens in Barkingside, he showed me lots of good houses but they were either not right or they got sold to someone else. Finaly I now have offer accepted on a lovely property and I am using the Will Nash to do my mortgage which is making the sale move faster....
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By: Les@DouglasAllen
May 08, 2013
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Mr Patel I am very pleased to hear that Freddie has been looking after you so well, as you are using Douglas Allen's Panelled solicitors and our Mortgage broker it shouldn't take long before we are giving you the keys to your new home!....
May 07,2013
Minithumbup
By:
May 07,2013
5 people found
this helpful
Sarah Jeeves & Les Carter have both been excellent in selling our home Sarah sent us a lot of people to view the house whilst Les was instrumental in persuading the 5 different families who offered on our house to pay a price that we never thought would be possible . We now can\'t wait to move to our new home...
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By: Les@DouglasAllen
May 08, 2013
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I am not sure exactly which property this relates to as we sell lots in the IG5 area, I am of course very happy to hear that you were really pleased with the service provided to you by Sarah and Myself and would thank you for your very valuable business.....
May 03,2013
Minithumbup
By:
May 03,2013
6 people found
this helpful
We have just completed the sale of our property and used Douglas Allen in Barkingside.We chose Douglas Allen as Les Carter the Branch manager was so confident and persuasive that it inspired us to use him. He did not let us down and managed to find a buyer for us within a few weeks.In addition the photos looked far better than any other agent . Hassan and Keith both assisted during the conveyancing process and although it took around about 4 months to conclude the sale, this was due mainly to t...
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By: Les@DouglasAllen
May 03, 2013
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Mr & Mrs Robbins, thank you very much for your nice comments, I am of course delighted that we were able to find you a buyer so quickly for the flat and I am glad you appreciated the excellent photographs which we offer, in this age where marketing is key we like to ensure our properties stand out and as the old saying goes "You don't get a second chance to make a good first impression" I will pass on your feedback to Hassan & Keith and thank you for your valuable business!....
May 02,2013
Minithumbdown
By:
May 02,2013
1 people found
this helpful
Not happy with their services at all. Selected them as they were quite persuasive about their marketing abilities but found that none of that was true and found their professional conduct wanting too. 1. Les never returned phone calls after the contract was signed. 2. Staff made appointments to view the property and discuss marketing strategy but didn\'t turn up. 3. Described the property on rightmove incorrectly and didn\'t correct even after pointing out number of times. 4. Arranged vie...
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By: Les@DouglasAllen
May 03, 2013
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Anu, I am sorry to hear that you were not satisfied with the service you recieved from Douglas Allen in Barkingside, I would add that I spoke with you a number of times during the 6 weeks we had your property on the market, in relation to staff not attending your property this is the first I have heard of this, I am surprised that you never mentioned this to me when we spoke? In terms of viewers not attending this is an age old problem that every agent suffers from, some of the people who didn't....
Apr 19,2013
Minithumbup
By:
Apr 19,2013
5 people found
this helpful
We have been trying to move for 3 years and have achieved success at last. During this time Les Carter, Manager, Douglas Allen has been extremely supportive and understanding. His extensive experience allows him to give excellent advice in difficult situations to finds solutions. Douglas Allen have recently introduced a Tendering process to sell houses where, we, as Sellers gained by paying a small flat fee as opposed to their commission. The additional £5000 we saved allowed us to make an...
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By: Les@DouglasAllen
Apr 19, 2013
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Mr Kupelian, Thanks very much for your kind review of the service you received from Douglas Allen in Barkingside. I am delighted that we managed to make this move possible for you after such a long time, our fantastic "for sale by tender" scheme was an excellent way for us to ensure that you achieved the very best price for your home without the added expense of paying usual estate agents fees, I really hope you all enjoy your lovely new home.....
Mar 19,2013
Minithumbup
By:
Mar 19,2013
6 people found
this helpful
I have just completed the sale of my property in Redbridge and I used Douglas Allen in Barkingside, I had 4 agents value my home and was torn between using Douglas Allen and one other, the reasons I chose Douglas Allen were their marketing and photos looked far better than any other agent and also Les Carter the Branch manager was so confident and persuasive that it inspired me to want to use him, their fees were roughly half a percent dearer than the other agent however the price they ended up ...
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Was this helpful? Yes
By: Les@DouglasAllen
Mar 19, 2013
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Steve, thank you very much for your kind words I am really pleased that you loved our fantastic marketing and photos and the proof was most certainly in the pudding for you that this works as we achieved you so much more money than other agents thought possible. I am also happy that you found Hassan to be very helpful he takes a lot of pride in his work and really enjoys selling properties for our clients, good luck for the future and spend that money wisely!!!!!....
Feb 21,2013
Minithumbdown
By:
Feb 21,2013
6 people found
this helpful
This is the most unprofessional and disorganised agency I have ever dealt with. Avoid them! They cannot organise viewing times correctly , the agent couldn\'t remember meeting me at a viewing also couldn\'t remember our phone conversations from the day before. Don\'t let them bully you into using their broker and solicitor they will try to even before a sale has been agreed. There are a lot better agents in the area who are not this ignorant . The manager Les is too arrogant to notice the probl...
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By: Les@DouglasAllen
Feb 25, 2013
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I think you will find that no excuses were made in my reply, had you called me I would have been able to understand where we had gone wrong and therfore improve customer services, as you were very vague in your post and unwilling to discuss your concerns I will now put this down as a fake review and move on.....
Feb 21,2013
Minithumbdown
By:
Feb 21,2013
2 people found
this helpful
I called up to view the property that has an open house on saturday 23rd Feb. i called four times and on two occasions my detils were taken. I was promised a time for the open house by two sales people but heard nothing. I have never had to call an agent four times just to find out the time for an open house. I was really interested in the house but this agent has put me right off. Definitely the most unprofessional agent i have ever dealt with. Disgusted. The last guy named Freddy said that i w...
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What agent could do to change your mind?
At least call back once and say this is the time for the open house or the house is off the market, say something.
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By: Les@DouglasAllen
Feb 23, 2013
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Mr Ali, I am very sorry to hear that you have had a bad experience with my branch in relation to arranging viewings, clealry this is not the service that you should have recieved and if you would consider giving us another chance to view properties then please feel free to call me personally on 02085514025 and I will book you in to view the property in question if it hasn't been sold by then.....
Dec 10,2012
Minithumbup
By:
Dec 10,2012
3 people found
this helpful
Right from the word go I found the expertise and friendliness, plus the advice given to me to have been of the utmost help, I have been informed with regular updates and my concerns of which were few were met with with expedience. I believe this is the first time by myself and Douglas Allen of Barkingside Office have used this type of sale.IE weekend open house, I would recommend this type of sale to anyone as it sold very quickly, plus the excellent service provided by both Mr L carter and Dan...
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By: Les@DouglasAllen
Dec 11, 2012
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Having spoken with Mr Rackham it would appear that he meant to give us a 5 star rating but was confused by the page layout, he has asked allagents to amend this so hopefully they will do so.....
Dec 08,2012
Minithumbup
By:
Dec 08,2012
5 people found
this helpful
A buyer, a neighbour of mine, was found as soon as the board went up. As I\'m moving to America I asked the buyer if the searches, etc. could be done as quickly as possible, which he agreed to do. However, he did nothing for a month and the agent became very worried by this, especially since the buyer was not returning any calls so emailed me in America, where I was on holiday, telling me the situation and informing me they had found another buyer who was prepared to do the necessary to expedite...
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By: Les@DouglasAllen
Dec 10, 2012
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Mrs Speciale, I am so glad that you were happy with the advice that you were given in relation to changing your buyers, this was a tough decision for all concerned however it was totally the correct one to make as we have a duty of care to look after our clients best interests. I hope you enjoy your new life in America!!....
Dec 07,2012
Minithumbup
By:
Dec 07,2012
5 people found
this helpful
Having viewed the house, we were really excited to get in there, being a young family Les took our offer seriously given the seller had a tight deadline of completion. He had full trust in us as we did of him. He made us feel that we secured the house so we could move fast to exchange contracts without us having to feel we might lose the house to another buyer. He kept us regularly informed of progress. We highly recommend Les and this estate agent they made buying our first property very ...
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By: Les@DouglasAllen
Dec 10, 2012
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Dee & LIna, thanks very much for your kind words, you guys proved to be amongst our quickest buyers of 2012, many first time buyers struggle to understand the purchase process however you were very organised throughout and were a total pleasure to deal with, I hope you enjoy living in your lovely new home!....
Dec 05,2012
Minithumbup
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Dec 05,2012
3 people found
this helpful
Les,sonal,kaleesha are the names I remember but all the staff were very efficient and professional.They worked hard and sold our property at a time when the market was otherwise quiet .There was no \'flannel\',just a realistic assessment of our property and its value in the market. An excellent service deserving of top marks....
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By: Les@DouglasAllen
Dec 05, 2012
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Keith & Linda, Thanks for the kind words, I'm glad that you were so happy with the service you received from Sonal, Khaleesha and myself, it was a pleasure working with you guys, thanks for your much valued business.....
Dec 03,2012
Minithumbup
By:
Dec 03,2012
4 people found
this helpful
Les Carter is a very reliable estate agent and Douglas Allen as a company come very highly recommended from me. IWe are very satisfied with our purchase and the services provided to us by Douglas Allen led by Les Carter and we have no hesitation recommending their services. When it came to arranging the mortgage, Will who is the mortgage advisor did such a fantastic job he was able to beat our banks quote. I It was no easy thing to get the kind of quotes we got through Will As a business,...
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By: Les@DouglasAllen
Dec 03, 2012
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Augustine & Kamila, thank you very much for your kind words, I am so glad you were so happy with the services that both Will and myself provided to you, Will Nash is an excellent mortgage advisor and in this tough financial climate he is still able to access great mortgage deals for our many happy buyers and sellers, I hope you guys really enjoy your lovely new home.....
Nov 28,2012
Minithumbup
By:
Nov 28,2012
3 people found
this helpful
Im glad that I have found this website as i really wanted to put on record how pleased i am with all at douglas allen barkingside branch. They sold my property in clayhall very quickly and got me a really good price, Les Carter the manager knows his stuff he drives a very hard bargain and initially i was worried that i had found myself agreeing to pay him double what the other agents were quoting, having now had the service and got the price that I did I feel like I got the better deal. 100% wo...
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By: Les@DouglasAllen
Nov 28, 2012
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Thank you for your favorable comments regarding the excellent service you have received from Douglas Allen, Barkingside, I am so pleased that you feel like you got the better end of the bargain, this is how customers should feel after engaging an estate agent to sell their home, sadly this is a concept lost on many agents. We are well known for achieving the best price for property in our area, I'm sure you can now look forward to spending your money on something nice for Christmas!!!....
Nov 08,2012
Minithumbup
By:
Nov 08,2012
3 people found
this helpful
Thanks very much Lez cartre and Hussan Malik for selling my flat so very quickly , they get me very high price and were always very nice to me. Mr Lez was quite aggressive at first because he wanted my property so badly , he was very persistent but I want to give him property as I trusted him and he didn\'t let me down, Sonel is also very nice, if you are selling your property you should be using Douglas Allen...
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By: Les@DouglasAllen
Nov 09, 2012
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Thank you very much for your kind comments regarding the experience you enjoyed with Douglas Allen, we pride ourselves on selling our clients properties for the highest possible price and it's nice that you have recognised that. I will of course pass on your thanks to Hassan and Sonal....
Nov 04,2012
Minithumbup
By:
Nov 04,2012
6 people found
this helpful
Have just completed the sale of my home in Gants Hill through Les@ Douglas Allen, his team and himself were a credit to their profession and company, they got me an excellent price for my home and gave me regular updates throughout the process!! Some people could find Les a bit pushy however I feel if he wasn\'t as pushy as he is then his business and customers may suffer as a result, thanks very much to all at DA Barkingside...
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By: Les@DouglasAllen
Nov 05, 2012
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Thank you very much for your kind words, I am so glad that you were happy with the excellent price we sold your home for and I note your comments regarding being a little pushy, I would personally describe myself and my team as persuasive rather than pushy as achieving the prices we achieve in a challenging climate is not always straight forward! I wish you all the best for the future!!!....
Oct 12,2012
Minithumbup
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Oct 12,2012
6 people found
this helpful
I remember calling a few agents that day before I was looking on right move and noticed a property in Barkingside I really liked I called the agent and spoke to Hassan who was just amazing from the very start all he did was just want to help me he sounded so passionate about his job and when he took us for the viewing he seemed so motivated we the placed and offer with Hassan on the property he the advised us all the relevant steps we had to take in order to help us we then spoke to the branch m...
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By: Les@DouglasAllen
Oct 12, 2012
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Sarah, I am really pleased to hear that you were so happy with the service you received from Hassan he gets a lot of good comments from clients as he put a lot of effort into his work, our branch has just won a gold award on this website for our excellent customer care and it is so nice to see that we are making a positive difference to so many clients experience of dealing with estate agents.....
Oct 04,2012
Minithumbup
By:
Oct 04,2012
5 people found
this helpful
Big thanks to Les and Hassan at Douglas Allen Barkingside, we picked up the keys to our new home a few weeks ago and these guys were brilliant, firstly Hassan showed us lots of houses and phoned us every week with new properties to view after a few months of looking we finally found the perfect one and put forward our offer, we then mainly dealt with Les the manager of the store and although he persuaded me to pay seven thousand pounds more than we really wanted to he got us the property accepte...
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By: Les@DouglasAllen
Oct 05, 2012
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I am very pleased to hear that you were so happy with the service you recieved from myself and Hassan, I'm sorry you had to pay more than you really wanted for the property however I'm sure you will appreciate that our job is to achieve the best possible price for our sellers and this is something which we pride ourselves on as a company. It's also very nice to see that although you felt we were a little pushy and persuaded you pay the highest possible price you will still be using us to sell i....
Sep 24,2012
Minithumbup
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Sep 24,2012
5 people found
this helpful
Where to start, firstly a massive thanks to Les Carter and his Barkingside team, we recently completed the sale of our family home through them and it would be no exagerration on my part to say that they were simply incredible. We chose to use Douglas Allen ahead of the four other agents we met our decision was based on two things their excellent marketing and photography and Les himself he had far more personality than the other agents and his passion inspired us to want to use him, he seemed v...
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By: Les@DouglasAllen
Sep 25, 2012
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Steve, I am so pleased that you were very happy with the services provided to you by my team, We strive hard to ensure we give the best possible service and achieving the highest price for property is a speciality of ours! I'm sure you will enjoy your new home but should you decide to move again in the future you know where we are!!!!!!!....
Aug 29,2012
Minithumbup
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Aug 29,2012
2 people found
this helpful
We\'ve recently purchased a property through Douglas Allen at Barkingside. I am really pleased with the purchase as i felt that i was updated at all times by Andrew Bilby.Andrew looks after his clients well and comes accross as an approacable gentleman and is always keen to help. Hassan Malik showed us the property that we purchased. Hassan is a great Sales Advisor and a warm and a friendly person to speak to. Thanks Guys!!...
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By: Andrew Bilby, Sales Progressor@Douglas Allen
Oct 18, 2012
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Not sure if it is fake, was good feedback as awalays at Barkingside, they would use us again, maybe they did not know about the stars and clicking or changing it to 5 stars?....
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Les Carter - no image available Les Carter
Branch Manager
28 reviews

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Hassan malik - upload your photo Hassan malik
10 reviews

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Sarah Jeeves - upload your photo Sarah Jeeves
3 reviews

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Daniel                                             Bourne - no image available Daniel Bourne
Marketing Consultant
1 reviews

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Khaleesha Loveday - upload your photo Khaleesha Loveday
10 reviews

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Lynburge Rene - upload your photo Lynburge Rene
2 reviews

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Keith  - upload your photo Keith
1 reviews

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Pamela Self-Pierson - upload your photo Pamela Self-Pierson
3 reviews

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