View all comments (1) Users of such media are free to use inflammatory and misleading and language when listing a complaint. Dorset Property is the antithesis of 'Cowboys'. We pride ourselves on service excellence and this has been our hallmark and the basis of our reputation for excellence for the last 35 years. It is also a great shame you felt the need to try cause the company maximum damage without understanding the circumstances. I am very sorry you had such a bad experience. This was due to exceptional ...

View all comments (1) I am so sorry to hear of your bad experience with our office, especially as we have built our reputation over 35 years on the quality of our service. We were also unaware of these issues at the time. Notwithstanding this, we would respond to the specific points you raised as follows: Fees Our fees are very competitive and we always make all prospective tenants aware of all of our fees at the outset. The end of tenancy check out fee was also shown on page 19 of your signed tenancy agreemen ...

View all comments (1) We do not recognise the property from your description or complaint. Would you be kind enough to confirm your name and the address of the property? We will then be able to investigate the issues you raised and respond. We would reiterate that our tenant fees were always extremely competitive and reasonable given the time taken to reference tenants to the standards we set (and our landlords would expect) and to administer the start of a tenancy. ...