• Emma Jones
    Emma Jones
  • Tiffany Davies
    Tiffany Davies
  • Cathryn Johnson
    Cathryn Johnson
  • Chloe Allen
    Chloe Allen
  • Grace Lawlor
    Grace Lawlor
  • Spencer Fortag
    Spencer Fortag
  • Trevor Kemp
    Trevor Kemp
  • claim your profile
    Kristina Caws
  • Huseyin Kemal
    Huseyin Kemal
  • Harry Prebble
    Harry Prebble
Dockside value every client and we ensure that we listen to and understand what your wants and needs are. Our team of professionals are here for you and whilst they use their skills to build and influence target audiences they are also committed to the highest level of professionalism acting with honesty, integrity and respect. We are a reputable, independent company with branches in Rochester and Strood. With a strong track record of specializing in sales, lettings, property management and new Read full description... homes we pride ourselves on being able provide excellent service to our clients. Relishing in a high referral rate from existing clients and other professionals within the industry we feel it’s our values that differentiate us from the rest. We cover the Medway towns and the surrounding areas in Kent with a strong belief that from our years of experience we can eliminate all the usual stresses associated with moving. Our teams are available to talk to you whenever you need us - seven days a week and outside office hours; we hope that you find this information useful and look forward to greeting you personally in the near future.
Dockside Property Services

206 High Street Rochester, Medway
Kent
ME1 1JA

01634 400 922

Jul 15,2016
Minithumbdown
By:
Jul 15,2016
Featured Review
0 people found
this helpful
I am happy for living in my rented property. Many thanks to Kristina Caws's previous work and many kind help and keep in good touch by email during my application process. Help me to choose best property which I rented even if I did not to visit in....
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What agent could do to change your mind?
Good
Comment on agent fees
Good
Was this helpful? Yes
May 03,2016
Minithumbup
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May 03,2016
Featured Review
0 people found
this helpful
I had a good experience with Dockside from the beginning, they kept me informed every step of the way on the sale of the house. Trevor was very efficient in arranging to come and take photos and get the property live on the market....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 26,2016
Minithumbup
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Apr 26,2016
Featured Review
0 people found
this helpful
Trevor came round and gave us a great valuation on our property, he was very efficient in talking us through the process and returned to take photos of our property and our property was put online the same day. Even better we had an offer put forward within 4 days of the property being available. I would defiantly recommend this Company and will not consider using anyone else :)...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 26,2016
Minithumbup
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Apr 26,2016
Featured Review
0 people found
this helpful
I am long term landlord from dockside and never had a problem with staff, any maintenance issues my tenant has reported have had been resolved very quickly....
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Comment on agent fees
Really reasonable
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Apr 26,2016
Minithumbup
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Apr 26,2016
Featured Review
0 people found
this helpful
Cathryn and Emma always updated me and my partner on the sale of our property. Very reliable and efficient would defiantly recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 22,2016
Minithumbup
By:
Apr 22,2016
1 people found
this helpful
We are new customers to the area, Grace showed us around the apartments at the Quays, she was very helpful with our searches and found us a happy home to stay in....
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Comment on agent fees
good
Was this helpful? Yes
Dec 16,2015
Minithumbup
By:
Dec 16,2015
1 people found
this helpful
I am a tenant of Dockside Property Services and reside in The Quays. Dockside have always looked after the flat very well and have dealt with any problems in a quick manner. The staff are polite and helpful....
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Dec 14,2015
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Dec 14,2015
0 people found
this helpful
Disgusting service, lousy unprofessional bad manners, Do not respond to email if phones in reasonable timeframe and if you call a redponse after 4 days and several attempts reasonable then you must live on another planet! There overall service is appalling, Charge for referencing, sending text messages rather than letters!! Charging for exsusting damage despite proof from inventory that was already there!!!! STAY AWAY..... I will rather be homeless than rent from these people again!!!!!...
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Comment on agent fees
β€š£150 checkout β€š£25 for a burn mark (already there prior to moving in) but taking final work from the independent report!
Was this helpful? Yes
By: Spencer Fortag
Dec 24, 2015
View all comments (1)
Dear Nigel, I have reviewed all of our let properties and can not find anyone with your name or paying £400pcm. Perhaps you could contact me directly at spencer@docksidekent.com and I would be happy to investigate the matter.....
Nov 28,2015
Minithumbup
By:
Nov 28,2015
1 people found
this helpful
Dockside let my apartment out last week and all went well. They handled the move in for me and all the paperwork was done on time and ok. The tenants seem really nice and the rent they got me is more then another agent told me was possible. All told, a nice, positive experience with the Dockside staff....
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Comment on agent fees
Happy to pay the fees.
Was this helpful? Yes
Nov 16,2015
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Nov 16,2015
0 people found
this helpful
Dockside are the most disorganised letting agents I have ever dealt with. We organise property inspections, they do not book them in so we waste our time waiting in for someone to do the periodic inspection for them to never turn up. We let them know problems with the house, nothing is done about it so we have to chase and chase for months before someone is sent round to look at the problem and even then it is rarely fixed. The customer service there is shocking and I would never use them ag...
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By: Spencer Fortag
Nov 20, 2015
View all comments (1)
Dear MG, I am really sorry to hear that you have had some issues. We are reliant, sometimes, on third party suppliers but do try our best to ensure they turn up on time for both property inspections and for maintenance works. I know that we have faced some issues but I also understand that my team are trying their very best to resolve them for you. Please contact me personally at spencer@docksidekent.com if you have any further issues. Thank you for bringing this to my attention.....
Oct 09,2015
Minithumbup
By:
Oct 09,2015
1 people found
this helpful
I have had a very positive experience with Dockside so far, all the staff in the office is so friendly and they made me feel so welcome every time I went into the office....
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Was this helpful? Yes
Oct 08,2015
Minithumbup
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Oct 08,2015
1 people found
this helpful
I have been tenant of Dockside for just over a year now and I am looked after very well by them. I have had no problems since I've been with them and could not ask for a better service....
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Oct 08,2015
Minithumbup
By:
Oct 08,2015
1 people found
this helpful
I would like to say a huge thank you to the fantastic team at Dockside for doing such a good job of looking after my property for me, I could not do a better job myself....
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Was this helpful? Yes
Oct 07,2015
Minithumbup
By:
Oct 07,2015
1 people found
this helpful
I only recently started letting my property out with Dockside and Matthew very quickly found an excellent tenant for my property, making the letting process very smooth. Thanks to Matthew and the rest of the team at Dockside!...
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Was this helpful? Yes
Oct 07,2015
Minithumbup
By:
Oct 07,2015
1 people found
this helpful
I was a bit wary when Dockside first put my property on the market as i wasnt sure how much interest it would get. fortunately, Dockside did a very good job of marketing the property and people started showing interest in the property almost straight away! i was given feedback after every viewing that took place and this feedback was always very informative. Dockside found the perfect buyer for my property very quickly and very easily....
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Was this helpful? Yes
Oct 06,2015
Minithumbup
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Oct 06,2015
1 people found
this helpful
I am extremely pleased with the way Dockside have been managing my property for the past year. So far, there have been no major problems but any problems there has been, have been sorted very quickly. I would not hesitate to recommend Dockside to anyone looking to let their property out....
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Was this helpful? Yes
Oct 06,2015
Minithumbup
By:
Oct 06,2015
1 people found
this helpful
I recently let my property out with Dockside and the professionalism show by the staff members blew me away. Emma was very helpful throughout the letting the process, always keeping me updated on any viewings that went through at my property and always gave me very informative feedback from these viewings. Also, Matthew was great in helping me find the perfect tenant for my property - he fully qualified them to make sure they was right for my property so that no time was wasted....
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Oct 06,2015
Minithumbup
By:
Oct 06,2015
1 people found
this helpful
Dockside are currently looking after my property and I am very lucky that they are as they are doing a very good job of it and they make my life a whole lot easier because of how well they look after it....
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Was this helpful? Yes
Oct 05,2015
Minithumbup
By:
Oct 05,2015
1 people found
this helpful
Dockside are doing a very good job of looking after my property. Any problems that there have been with the property have been resolved promptly, thanks to Emma's hard work....
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Was this helpful? Yes
Oct 05,2015
Minithumbup
By:
Oct 05,2015
1 people found
this helpful
I am letting my property with Dockside and I feel that they are doing a good job of managing it. I am always kept updated on any viewings that happen at my property and how those viewings went....
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Was this helpful? Yes
Oct 02,2015
Minithumbup
By:
Oct 02,2015
1 people found
this helpful
The team at Dockside do a very good job of looking after my property, which is very helpful of them as I live abroad so I cannot manage the property myself....
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Oct 01,2015
Minithumbup
By:
Oct 01,2015
1 people found
this helpful
I have been a tenant of Dockside for quite a while now and so far I have had a very pleasant experience. My first point of contact, Emma was incredibly helpful throughout the letting process and has stayed helpful the whole time I have been a tenant here. Emma is always willing to help me with any issues that occur with the property, even when she is at her busiest. I am really enjoying being a tenant of Dockside....
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Sep 30,2015
Minithumbup
By:
Sep 30,2015
1 people found
this helpful
Spencer has always offered me not only a great service but also really sound advice, even when it means Dockside hasn't any money from the advice. A great guy and a good firm....
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Comment on agent fees
Genuinely happy to pay their fees.
Was this helpful? Yes
Sep 30,2015
Minithumbup
By:
Sep 30,2015
1 people found
this helpful
I recently rented a property through Dockside and the agent I was working with, Matthew, was very helpful throughout the letting process and always kept me updated....
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Sep 16,2015
Minithumbup
By:
Sep 16,2015
1 people found
this helpful
I just had to write a review, I don't usually do this but had such good service felt I needed to. I have rented out three flats in Medway and the last one, through Dockside, I moved into last week. Had great service all the way through the process and can say that I would recommend my friends to Dockside with no problem....
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Comment on agent fees
Nothing but praise, so well worth it.
Was this helpful? Yes
Sep 11,2015
Minithumbup
By:
Sep 11,2015
2 people found
this helpful
Had a simply brilliant experience with Dockside. I saw a flat that was actually on with two agents. I called the other agent first and they were quite pushy and not very professional. I decided to then call Dockside and the difference was amazing. Matt really took the time to listen to what I wanted and the long story short is that I moved into my new home last week. Dockside's attention to detail and communication is really good....
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Comment on agent fees
No more expensive than other agents and a really, really good service.
Was this helpful? Yes
Sep 10,2015
Minithumbup
By:
Sep 10,2015
2 people found
this helpful
I am glad to say that, having been a tenant of Dockside for over 6 years, that I have always been treated with respect. I moved out last week and got all of my deposit back and quickly. Thanks to the Dockside team, I will certainly use you again when I next need a rented flat....
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Comment on agent fees
A great service.
Was this helpful? Yes
Jun 06,2015
Minithumbdown
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Jun 06,2015
3 people found
this helpful
Awful awful service. I have contacted them on so many occasions to get my deposit back, no acknowledgement or response, even after ringing and being promised a callback. I have now waited 3 weeks whilst emailing them everyday and they still won't solve it. It is alot of money which I desperately need, I am not the only person to say this about this particular letting agent and I will NEVER recommend them to anyone nor use them again....
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Was this helpful? Yes
Apr 25,2015
Minithumbup
By:
Apr 25,2015
3 people found
this helpful
I living in Hong Kong so must have good agent. Dockside look after my and my families flats very nicely. Rent always paid on time every month. No problems in 4 years. Very good agent....
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Comment on agent fees
Very good fees.
Was this helpful? Yes
Apr 24,2015
Minithumbup
By:
Apr 24,2015
3 people found
this helpful
I had a really positive experience with Dockside. I rented 18 months ago and the guys at Dockside were super. They responded quickly and made my move a smooth process. Would defo use them again....
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Comment on agent fees
Fees were fine.
Was this helpful? Yes
Apr 09,2015
Minithumbup
By:
Apr 09,2015
3 people found
this helpful
I used Dockside based on a referral from a friend. They have been great, really helpful and very informative. I must thank my friend!...
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Comment on agent fees
Very fair.
Was this helpful? Yes
Mar 31,2015
Minithumbup
By:
Mar 31,2015
3 people found
this helpful
I am happy with the service I get from Dockside Property Services. I have used both their branches in Rochester and Strood and have been treated equally well....
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Comment on agent fees
Fees were ok.
Was this helpful? Yes
Mar 26,2015
Minithumbup
By:
Mar 26,2015
3 people found
this helpful
Dockside have looked after my property in Medway for 5 years and have always offered me sound advice and great service....
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Comment on agent fees
Happy enough.
Was this helpful? Yes
Mar 12,2015
Minithumbup
By:
Mar 12,2015
3 people found
this helpful
I have been using Dockside to rent my property for a while now and have been so pleased that in January I elected to use their management service. Wow! It has been a smooth process and now I don't have to worry about rent payments or spending my precious time dealing with blown light bulbs. Well worth the extra charge per month....
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Comment on agent fees
I am happy.
Was this helpful? Yes
Mar 11,2015
Minithumbup
By:
Mar 11,2015
3 people found
this helpful
I would like to echo some other comments made here. I have been using Dockside since I purchased my first apartment back in 2009. Since then I have expanded my portfolio and now own several properties within the Medway towns, including houses AND apartments. I can say that without exception, Dockside are my go-to agent. They have always found me first class tenants and provide me with a service that protects my tenants, my properties and me. They really are a class apart....
read full review
Comment on agent fees
No problem with their fees at all.
Was this helpful? Yes
Areas covered
  • ME1
  • ME2
  • ME4
  • ME7
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 100% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£175,000
  • Max: Β£375,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
33 3 25 4 7 0 1 0 2 0
Emma Jones Emma Jones
Area Manager
23 reviews

About Emma Emma’s professional yet customer focussed approach has been proven time and time again to achieve the best possible results. She holds a strong belief that a combination of quality marketing, negoti View full profile
Tiffany Davies Tiffany Davies
Client Services Leader
8 reviews

About Tiffany No description set View full profile
Cathryn Johnson Cathryn Johnson
Property manager
4 reviews

About Cathryn Cathryn joined Dockside as a trainee negotiator in 2012 and is now our Property Manager. Having experience in both residential sales and lettings; Cathryn has the knowledge and expertise to provide ou View full profile
Chloe Allen Chloe Allen
Lettings and renewals co-ordinator
1 reviews

About Chloe Chloe joined Dockside in 2013 as our apprentice and has progressed to become our Lettings & Renewals Co-ordinator. Chloe’s knowledge also allows her to assist with property management, general offic View full profile
Grace Lawlor Grace Lawlor
Sales and Lettings consultant
2 reviews

About Grace Grace grew up in St Mary's Island and worked in the property industry before joining Dockside. She has experience in both lettings and sales. Grace's superb knowledge of our operating area and great l View full profile
Spencer Fortag Spencer Fortag
3 reviews

About Spencer No description set View full profile
Trevor Kemp Trevor Kemp
New business consultant
2 reviews

About Trevor Trevor joined us in 2015 as a Sales Consultant facilitating the sale of the final phase on the very successful Quays development in Chatham Maritime and since then has become our New Business Consulta View full profile
Kristina Caws - upload your photo Kristina Caws
Sales and Lettings consultant
1 reviews

About Kristina Kristina joined the Dockside team from an already successful sales career. Having previous experience with buying and selling, Kristina was keen to develop her professional career in this field which View full profile
Huseyin Kemal Huseyin Kemal
Property manager
1 reviews

About Huseyin Huseyin started in the property industry as a volunteer in 2012. From here, Huseyin has gained experience in sales and lettings, progression and property management. Huseyin joined Dockside in 2015 an View full profile
Harry Prebble Harry Prebble
Apprentice
0 reviews

About Harry Harry joined Dockside as our apprentice in summer 2015. Harry has gained a wealth of knowledge supporting our lettings and admin teams. Harry is willing to learn and show his commitment. Born and bred View full profile

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Last updated at 1:26 PM 11/03/2016 by allAgents

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Last updated at 1:26 PM 11/03/2016 by allAgents

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