• Emma Jones
    Emma Jones
  • Tiffany Davies
    Tiffany Davies
  • Chloe Allen
    Chloe Allen
  • Spencer Fortag
    Spencer Fortag
  • Harry Prebble
    Harry Prebble
  • claim your profile
    Jennifer Sanders
  • claim your profile
    Jennifer Sanders
Dockside value every client and we ensure that we listen to and understand what your wants and needs are. Our team of professionals are here for you and whilst they use their skills to build and influence target audiences they are also committed to the highest level of professionalism acting with honesty, integrity and respect. We are a reputable, independent company with branches in Rochester and Strood. With a strong track record of specializing in sales, lettings, property management and new Read full description... homes we pride ourselves on being able provide excellent service to our clients. Relishing in a high referral rate from existing clients and other professionals within the industry we feel it’s our values that differentiate us from the rest. We cover the Medway towns and the surrounding areas in Kent with a strong belief that from our years of experience we can eliminate all the usual stresses associated with moving. Our teams are available to talk to you whenever you need us - seven days a week and outside office hours; we hope that you find this information useful and look forward to greeting you personally in the near future.
Dockside Property Services

206 High Street Rochester, Medway
Kent
ME1 1JA

01634 400 922
Aug 05,2017
Minithumbup
Spencer Fortag
By: 'KarStar'
Aug 05,2017
0 people found
this helpful
Dockside sold my house. They offered a friendly service and attended all viewings. Communication was good and I felt that I was dealt with like a person, not a number....
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Comment on agent fees
Fairly priced
Was this helpful? Yes
Jul 29,2017
Minithumbup
By: 'Hamzeh Kourbeh'
Jul 29,2017
0 people found
this helpful
Being a client of Dockside Property Services, I can't say enough about Jennifer's professionalism, true caring nature and proactive sales professional with extensive knowledge/connections. She brings all these qualities to the table for her clients. She will walk you through the entire process, from securing a loan to finding a property to closing the deal. She has always come through with excellent and timely recommendations. I highly recommend Jennifer services for your real estate transactio...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 28,2017
Minithumbdown
By: 'Discruntled'
Jul 28,2017
0 people found
this helpful
Despite the property that i rented being very upmarket, the service i received during my tenancy of over three years was very poor....
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Comment on agent fees
No comment
Was this helpful? Yes
Jun 19,2017
Minithumbup
Jennifer Sanders
By: 'BPR'
Jun 19,2017
0 people found
this helpful
Jennifer's enthusiasm for her job and her market knowledge are excellent. She listens and understands what is important to a seller whilst offering knowledgeable advice at the same time. I highly recommend Jennifer's services; her approach and sincerity will continue to hold Dockside Property Services in good stead as leaders in their field....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Jun 10,2017
Minithumbup
Spencer Fortag
By: 'Connor'
Jun 10,2017
0 people found
this helpful
I discovered Dockside through the blog that Mr Fortag writes. It is refreshing to see an agent offering info that is not only useful but also free!...
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Was this helpful? Yes
Jun 06,2017
Minithumbup
Spencer Fortag
By: 'Cherice'
Jun 06,2017
0 people found
this helpful
I have now been renting through Dockside for 5 years. I moved into a flat in Rochester and have now moved to the Quays. Their service was really good and because I looked after the flat I got all of my deposit back. They are thorough and easy to deal with....
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Comment on agent fees
Fees are ok.
Was this helpful? Yes
May 31,2017
Minithumbdown
By: 'Don't work with them!!!'
May 31,2017
0 people found
this helpful
Disgraceful agency!!! Don't get tricked by them or the reviews on this website! We did and we'll regret it forever! This is not the first time we work with a letting agency, but this one is the worst of all!!! Staff not trained properly. No idea what they're doing! They promise you can move on a date, they go on holiday and care nothing about you! Property not even cleaned, food on the walls, everything sticky and disgusting. Then you move in anyway because you already paid agency fees and when...
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Comment on agent fees
Worst!
Was this helpful? Yes
By: Dockside Property Services
Jun 06, 2017
View all comments (1)
Thank you for your comments. Our team at Dockside take all feedback seriously. We pride ourselves on excelling at transparency in every aspect of our business. We can not discuss details of any transaction on an open forum such as this. We do suggest that you contact us directly to discuss your experience in further detail and allow the full facts to be considered. We wish you all the best, The Dockside Team ...
Apr 27,2017
Minithumbup
Spencer Fortag
By: 'JacobMortlock'
Apr 27,2017
0 people found
this helpful
Spencer is a knowledgeable chap who knows not only the Medway property market very well but is also well upto speed with the current law for landlords. He offers a great service and brilliant advice....
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Was this helpful? Yes
Feb 02,2017
Minithumbup
Emma Jones
By: 'Terry Lane'
Feb 02,2017
1 people found
this helpful
Emma and Grace were both really helpful with the process and getting things done whilst a long sale dragged on them there always responded and always made sure I was updated and went out of there way to help...
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Was this helpful? Yes
Jul 15,2016
Minithumbdown
By: 'X. NIU'
Jul 15,2016
0 people found
this helpful
I am happy for living in my rented property. Many thanks to Kristina Caws's previous work and many kind help and keep in good touch by email during my application process. Help me to choose best property which I rented even if I did not to visit in....
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What agent could do to change your mind?
Good
Attached Files
Comment on agent fees
Good
Was this helpful? Yes
May 03,2016
Minithumbup
Emma Jones
By: 'Manjit Singh'
May 03,2016
0 people found
this helpful
I had a good experience with Dockside from the beginning, they kept me informed every step of the way on the sale of the house. Trevor was very efficient in arranging to come and take photos and get the property live on the market....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 26,2016
Minithumbup
By: 'Terry T'
Apr 26,2016
0 people found
this helpful
Trevor came round and gave us a great valuation on our property, he was very efficient in talking us through the process and returned to take photos of our property and our property was put online the same day. Even better we had an offer put forward within 4 days of the property being available. I would defiantly recommend this Company and will not consider using anyone else :)...
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Comment on agent fees
Good
Was this helpful? Yes
Apr 26,2016
Minithumbup
Tiffany Davies
By: 'Mike S'
Apr 26,2016
0 people found
this helpful
I am long term landlord from dockside and never had a problem with staff, any maintenance issues my tenant has reported have had been resolved very quickly....
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Comment on agent fees
Really reasonable
Was this helpful? Yes
Apr 26,2016
Minithumbup
Emma Jones
By: 'Barbara E'
Apr 26,2016
0 people found
this helpful
Cathryn and Emma always updated me and my partner on the sale of our property. Very reliable and efficient would defiantly recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 22,2016
Minithumbup
By: 'Lacey'
Apr 22,2016
1 people found
this helpful
We are new customers to the area, Grace showed us around the apartments at the Quays, she was very helpful with our searches and found us a happy home to stay in....
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Comment on agent fees
good
Was this helpful? Yes
Dec 16,2015
Minithumbup
Spencer Fortag
Emma Jones
By: 'JGrave'
Dec 16,2015
1 people found
this helpful
I am a tenant of Dockside Property Services and reside in The Quays. Dockside have always looked after the flat very well and have dealt with any problems in a quick manner. The staff are polite and helpful....
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Was this helpful? Yes
Dec 14,2015
Minithumbdown
By: 'Nigel'
Dec 14,2015
0 people found
this helpful
Disgusting service, lousy unprofessional bad manners, Do not respond to email if phones in reasonable timeframe and if you call a redponse after 4 days and several attempts reasonable then you must live on another planet! There overall service is appalling, Charge for referencing, sending text messages rather than letters!! Charging for exsusting damage despite proof from inventory that was already there!!!! STAY AWAY..... I will rather be homeless than rent from these people again!!!!!...
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Comment on agent fees
β€š£150 checkout β€š£25 for a burn mark (already there prior to moving in) but taking final work from the independent report!
Was this helpful? Yes
By: Spencer Fortag
Dec 24, 2015
View all comments (1)
Dear Nigel, I have reviewed all of our let properties and can not find anyone with your name or paying £400pcm. Perhaps you could contact me directly at spencer@docksidekent.com and I would be happy to investigate the matter. ...
Nov 28,2015
Minithumbup
Spencer Fortag
By: 'Rachel Weiss'
Nov 28,2015
1 people found
this helpful
Dockside let my apartment out last week and all went well. They handled the move in for me and all the paperwork was done on time and ok. The tenants seem really nice and the rent they got me is more then another agent told me was possible. All told, a nice, positive experience with the Dockside staff....
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Comment on agent fees
Happy to pay the fees.
Was this helpful? Yes
Nov 16,2015
Minithumbdown
By: 'MG'
Nov 16,2015
0 people found
this helpful
Dockside are the most disorganised letting agents I have ever dealt with. We organise property inspections, they do not book them in so we waste our time waiting in for someone to do the periodic inspection for them to never turn up. We let them know problems with the house, nothing is done about it so we have to chase and chase for months before someone is sent round to look at the problem and even then it is rarely fixed. The customer service there is shocking and I would never use them ag...
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Was this helpful? Yes
By: Spencer Fortag
Nov 20, 2015
View all comments (1)
Dear MG, I am really sorry to hear that you have had some issues. We are reliant, sometimes, on third party suppliers but do try our best to ensure they turn up on time for both property inspections and for maintenance works. I know that we have faced some issues but I also understand that my team are trying their very best to resolve them for you. Please contact me personally at spencer@docksidekent.com if you have any further issues. Thank you for bringing this to my attention. ...
Oct 09,2015
Minithumbup
By: 'imo'
Oct 09,2015
1 people found
this helpful
I have had a very positive experience with Dockside so far, all the staff in the office is so friendly and they made me feel so welcome every time I went into the office....
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Was this helpful? Yes
Oct 08,2015
Minithumbup
Emma Jones
By: 'Lina'
Oct 08,2015
1 people found
this helpful
I have been tenant of Dockside for just over a year now and I am looked after very well by them. I have had no problems since I've been with them and could not ask for a better service....
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Was this helpful? Yes
Oct 08,2015
Minithumbup
By: 'fred'
Oct 08,2015
1 people found
this helpful
I would like to say a huge thank you to the fantastic team at Dockside for doing such a good job of looking after my property for me, I could not do a better job myself....
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Was this helpful? Yes
Oct 07,2015
Minithumbup
By: 'Kelly'
Oct 07,2015
1 people found
this helpful
I only recently started letting my property out with Dockside and Matthew very quickly found an excellent tenant for my property, making the letting process very smooth. Thanks to Matthew and the rest of the team at Dockside!...
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Was this helpful? Yes
Oct 07,2015
Minithumbup
By: 'aya'
Oct 07,2015
1 people found
this helpful
I was a bit wary when Dockside first put my property on the market as i wasnt sure how much interest it would get. fortunately, Dockside did a very good job of marketing the property and people started showing interest in the property almost straight away! i was given feedback after every viewing that took place and this feedback was always very informative. Dockside found the perfect buyer for my property very quickly and very easily....
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Was this helpful? Yes
Oct 06,2015
Minithumbup
By: 'Hill'
Oct 06,2015
1 people found
this helpful
I am extremely pleased with the way Dockside have been managing my property for the past year. So far, there have been no major problems but any problems there has been, have been sorted very quickly. I would not hesitate to recommend Dockside to anyone looking to let their property out....
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Was this helpful? Yes
Oct 06,2015
Minithumbup
Emma Jones
By: 'P.Woods'
Oct 06,2015
1 people found
this helpful
I recently let my property out with Dockside and the professionalism show by the staff members blew me away. Emma was very helpful throughout the letting the process, always keeping me updated on any viewings that went through at my property and always gave me very informative feedback from these viewings. Also, Matthew was great in helping me find the perfect tenant for my property - he fully qualified them to make sure they was right for my property so that no time was wasted....
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Was this helpful? Yes
Oct 06,2015
Minithumbup
By: 'Mark'
Oct 06,2015
1 people found
this helpful
Dockside are currently looking after my property and I am very lucky that they are as they are doing a very good job of it and they make my life a whole lot easier because of how well they look after it....
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Was this helpful? Yes
Oct 05,2015
Minithumbup
Emma Jones
By: 'Julie'
Oct 05,2015
1 people found
this helpful
Dockside are doing a very good job of looking after my property. Any problems that there have been with the property have been resolved promptly, thanks to Emma's hard work....
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Was this helpful? Yes
Oct 05,2015
Minithumbup
By: 'B.Houghton'
Oct 05,2015
1 people found
this helpful
I am letting my property with Dockside and I feel that they are doing a good job of managing it. I am always kept updated on any viewings that happen at my property and how those viewings went....
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Was this helpful? Yes
Oct 02,2015
Minithumbup
By: 'Denice Davies'
Oct 02,2015
1 people found
this helpful
The team at Dockside do a very good job of looking after my property, which is very helpful of them as I live abroad so I cannot manage the property myself....
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Was this helpful? Yes
Areas covered
  • ME1
  • ME2
  • ME4
  • ME7
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 100% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£175,000
  • Max: Β£375,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
35 3 26 6 9 0 1 0 4 0
Emma Jones Emma Jones
Area Manager
24 reviews

About Emma Emma’s professional yet customer focussed approach has been proven time and time again to achieve the best possible results. She holds a strong belief that a combination of quality marketing, negoti View full profile
Tiffany Davies Tiffany Davies
Client Services Leader
9 reviews

About Tiffany No description set View full profile
Chloe Allen Chloe Allen
Lettings and renewals co-ordinator
1 reviews

About Chloe Chloe joined Dockside in 2013 as our apprentice and has progressed to become our Lettings & Renewals Co-ordinator. Chloe’s knowledge also allows her to assist with property management, general offic View full profile
Spencer Fortag Spencer Fortag
7 reviews

About Spencer No description set View full profile
Harry Prebble Harry Prebble
Apprentice
0 reviews

About Harry Harry joined Dockside as our apprentice in summer 2015. Harry has gained a wealth of knowledge supporting our lettings and admin teams. Harry is willing to learn and show his commitment. Born and bred View full profile
Jennifer Sanders Jennifer Sanders
Lead Property Valuer
2 reviews

About Jennifer No description set View full profile
Jennifer Sanders Jennifer Sanders
Lead Property Valuer
0 reviews

About Jennifer No description set View full profile

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Last updated at 1:26 PM 11/03/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 1:26 PM 11/03/2016 by allAgents

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