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Dexters

179-181 North End Road West Kensington, London
Greater London
W14 9NL

020 73816381
Sep 21,2017
Minithumbup
Alex Lambert
Marcel Zaidan
By: 'Marianna Wolf'
Sep 21,2017
0 people found
this helpful
The most painful sale ever for both Dexters and myself but we have done it!! They have been patient more than myself and positive about the final outcome which, at many stages, seemed impossible to see the end of. I am ever so grateful for all the support and understanding of my daily frustration that I received form staff - mainly Oliver and Alex. I could not recommend them more. They are available, up-to-date with conveyancing situation at any time and extremely helpful. Always keeping you up...
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Comment on agent fees
Fees justified for London market
Was this helpful? Yes
Sep 13,2017
Minithumbup
Dawid Swiatek
Adam Boutouili
By: 'AM'
Sep 13,2017
0 people found
this helpful
Very positive experience. The agents were extremely supportive and kind. The whole process went very smoothly. I highly recommend their service....
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Was this helpful? Yes
By: Marilyn
Sep 15, 2017
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Dear AM, Thank you for your review regarding your experience with our West Kensington Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...
May 24,2017
Minithumbdown
Chris Beaumont
By: 'Paul'
May 24,2017
23 people found
this helpful
Very poor customer service and lack of professional behaviour. Last Sat I was assured they would get the keys to see the flat by 12:30 on Monday, hence I scheduled an appointment for 3pm, that I juggled to squeeze in as I was working late shifts this week. I arrive at their office at 3pm as agreed, and when I do Chris just tells me the guy who was supposed to collect the keys at 12:30 is stuck on a train and they don't know how long it'll take. After requesting what the ETA would be, I told him...
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Comment on agent fees
I will certainly not be paying any fees to this estate agent office as I do not want to liaise with him.
Was this helpful? Yes
By: Marilyn
May 26, 2017
View all comments (1)
Dear Paul, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...
May 19,2017
Minithumbup
Jose Sousa
Simon Harding
By: 'Sue Yen'
May 19,2017
1 people found
this helpful
My experience with these guys was really positive. They listened and took on my absolute list of requirements and deal breakers. I'm very particular about certain things and they were patient and super accommodating to help me find the perfect flat. Thank you Jose and Simon for finding me an amazing apartment, and for your fantastic negotiation skills! I can't wait to start calling my new place Home Sweet Home....
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Comment on agent fees
All fees could always be reduced. But that's business!
Was this helpful? Yes
By: Marilyn
May 19, 2017
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Dear Sue Yen Many thanks for the great review. The team will be really delighted you have taken the time to post this. Pleased to see that you are settling into your new home. All the very best. Marilyn ...
Mar 30,2017
Minithumbdown
By: 'Brad'
Mar 30,2017
28 people found
this helpful
Straight up awful to tennants. No idea how to manage the property. Then they try to charge you for a reference going forward. Avoid at all costs unless you like not being happy....
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Was this helpful? Yes
By: Marilyn
Apr 05, 2017
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Dear Brad, I am concerned to read your review and keen to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with further details, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...
Nov 27,2016
Minithumbdown
Daisy Kindred
By: 'Daisy At Dexters, God Save Us'
Nov 27,2016
34 people found
this helpful
Our flat was infested by mice. We needed to move out because no intervention was made by the landlord and she presented herself as the manager of Dexters (actually, she's just the assistant) and negotiator. Of course we are as customers as the landlord, but she didn't help and totally covered him up. She gave us misleading information, such as the landlord was not meant to call pest control and probably had bad habits of letting rubbish around the place. Unfortunately for her Environmental Heal...
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Comment on agent fees
Fees are often unfair. Don't buy the lie that a landlord can require you to pay letting fees in advance for the rest of the duration of the contract if you break it.
Was this helpful? Yes
By: Marilyn
Nov 30, 2016
View all comments (1)
Dear Sir/Madam, I am aware that you have raised your concerns with us and this matter is currently being looked into. Should you require any further assistance, please email me at customerrelations@dexters.co.uk. Kind regards Marilyn Plews, Head of Customer Relations ...
Nov 25,2016
Minithumbup
Adam Boutouili
By: 'AS'
Nov 25,2016
1 people found
this helpful
Outstanding service! Very helpful,indeed. Adam took into account all my needs and preferences and helped me to find the right property. Excellent negotiator as well!...
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Comment on agent fees
Good.No hidden costs
Was this helpful? Yes
By: Marilyn
Nov 30, 2016
View all comments (1)
Dear Sir/Madam, Thank you for your review regarding your experience with our lettings team in West Kensington. I am pleased to read that you have received the five star service we aim to deliver to all of our clients and customers. I do hope we can be of assistance again in the future. Kind regards, Marilyn, Head of Customer Relations ...
Mar 18,2016
Minithumbdown
By: 'Tenant at 39A Matheson Road London'
Mar 18,2016
47 people found
this helpful
Most unhelpful agent. Liars and totally unprofessional. Only aim is to get their money without any consideration whatsoever for the tenants who are paying their undeserved wages. Paid a huge rent for a property which does not offer any comfort (extremely noisy due to the hotel apartment upstairs and lacking any insulation)....
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Comment on agent fees
Unjustified
Was this helpful? Yes
By: Marilyn
Mar 30, 2016
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters West Kensington branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
Mar 17,2016
Minithumbdown
By: 'Barbara'
Mar 17,2016
43 people found
this helpful
As a tenant, we've been treating poorly, We left our place more than 3 weeks ago and it's been 3 weeks that we're waiting to here from the landlord regarding the check out report! We don't have any feedback, any update. We are ok to pay any damages in the property but at least we need to know how much - it's going to be a month that we moved away and this is abslute silcence!!...
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Comment on agent fees
REALLY BAD - they charged us 50pound fee for a change of date in the leaving date (because we were moving 2 days earlier - to be kind to the new tenant and we were the one charged...)
Was this helpful? Yes
Nov 04,2015
Minithumbdown
By: 'inso'
Nov 04,2015
72 people found
this helpful
We've used them for 4 years and used to be ok. In this latest property we rented through them however, not only did they allow builders to come in without notifying us resulting in being awaken to find strange men in our home but in addition not once in the 3 years we spent there did they perform a fire alarm or a boiler check/service. Please note that their property arm Thamesview was managing the propery. To top it all upon ending the tenancy they tried to break legal rights and agreements...
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What agent could do to change your mind?
They could have followed the contact, performed the legally required checks of fire alarms and boiler, given the legal 24 hour access notice. Generally just followed UK law and our contract as opposed to having situations bordering on harassment and criminal access. Provided a real 24 hour service for emergencies as the one time we needed them during a faulty fire alarm no one answered.
Attached Files
Was this helpful? Yes
By: Marilyn
Nov 05, 2015
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
May 24,2014
Minithumbdown
Dawid Swiatek
Justin Luis Vinluan
By: 'Ch12255'
May 24,2014
172 people found
this helpful
Told us to move out. Then tried charging us for the next full months rent despite the contract advising that if they told us in writing to move we could. When we handed in deposit at new place suddenly they went back on their word and charged us for the next months rent when we had moved. We are still waiting to get out deposit despite landlady agreeing we are owed it two months ago. Hassled landlady and charged admin fees unnesseccarily. Deny things that are clearly in writing. Send you bills ...
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What agent could do to change your mind?
Stop lying. Communicate with team members and actually have correct information when producing bills especially when they are not owed. Most unprofessional company ever
Attached Files
Was this helpful? Yes
By: Marilyn
May 30, 2014
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters West Kensington branch. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
Mar 11,2014
Minithumbup
Alex Lambert
Marcel Zaidan
By: 'dodo'
Mar 11,2014
2 people found
this helpful
Outstanding customer service! Marcel and Alex are brilliant. They helped us find our new family home. They are incredibly nice people, very devoted to their client\'s needs and always available. They are highly professional, listen and respect their client\'s opinions. By spending a lot of energy to understand your needs, it allows them to be very mindful of your time. Will most certainly use them again if needed....
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Was this helpful? Yes
By: Marilyn
Mar 25, 2014
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Hello, I am head of customer services here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
Jan 08,2014
Minithumbdown
By: 'Plum'
Jan 08,2014
183 people found
this helpful
Dexter West Kensington is the worst letting agent !!!They are terribly incompetent , indecent and liars!!! They conform to all bad stereotypes that estate agents are branded to! avoid at all cost...
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Was this helpful? Yes
By: Marilyn
Jan 16, 2014
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our West Kensington Office. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance as we take comments about poor service very seriously and would be keen to look into this for you. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. ...
Jul 02,2013
Minithumbup
Kevin
By: 'als'
Jul 02,2013
1 people found
this helpful
I let my property a few years ago with Dexters who were not only efficient but also helpful. I found them to be honest and straightforward rather than some that I know who have been a total headache and money grabbing. I used Kevin in lettings who just helped and organised everything so well I will definitely be returning to them to sell the property and would not hesitate to recommend them....
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Was this helpful? Yes
Jan 29,2013
Minithumbup
Marcelina
By: 'W Kensington Tenant'
Jan 29,2013
1 people found
this helpful
We had spent ages looking for an affordable, yet nice property with plenty of space in West Kensington. Having failed on so many occasions, we approached Dexters, not expecting much more. However, when we returned to Dexters\' office after a viewing, to find that we\'d lost out on the property we\'d just viewed, the branch manager (I\'ve forgotten his name, as it was a year ago) sprung into action, pulling out all other available properties that suited our requirements, in the same area. We ...
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Was this helpful? Yes
By: Louise
Feb 11, 2013
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Hello, I am head of customer services here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Louise ...
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
38% customers were satisfied with fees 17% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £660,000
  • Max: £660,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 4 7 1 0 1 0 0 1
Marcelina   - upload your photo Marcelina
1 reviews

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Kevin  - upload your photo Kevin
1 reviews

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Alex Lambert - upload your photo Alex Lambert
2 reviews

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Marcel Zaidan - upload your photo Marcel Zaidan
2 reviews

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Dawid Swiatek - upload your photo Dawid Swiatek
2 reviews

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Justin Luis Vinluan - upload your photo Justin Luis Vinluan
1 reviews

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Suman Sethi - upload your photo Suman Sethi
0 reviews

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Adam Boutouili - upload your photo Adam Boutouili
2 reviews

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Daisy Kindred - upload your photo Daisy Kindred
1 reviews

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Jose Sousa - upload your photo Jose Sousa
1 reviews

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Simon Harding - upload your photo Simon Harding
1 reviews

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Chris Beaumont - upload your photo Chris Beaumont
1 reviews

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