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Dexters

42 Broadway West Ealing, London
Greater London
W13 0SU

020 8840 8080

Jun 10,2015
Minithumbdown
By:
Jun 10,2015
114 people found
this helpful
Dexters happily took the deposit for the offer which we put on a house to let, made us fill in many after many of forms and then after all this effort we were then told that we did not have the house due to the landlord not checking his mortgage company. His mortgage contract states in the contract 'no sharers'. Then after asking the refund of the deposit we were told initially 4 days however the deposit took a total of 1 week 2 days to transfer into the account. It was an absolute joke and due...
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What agent could do to change your mind?
Fees were very large the holding deposit was ‚£700 and every other lettings agency holding deposit was around ‚£450 + lower.
Comment on agent fees
Fees were very large the holding deposit was ‚£700 and every other lettings agency holding deposit was around ‚£450 + lower.
Was this helpful? Yes
By: Marilyn
Aug 10, 2015
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our West Ealing branch. I am part of the Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn....
Jul 04,2014
Minithumbdown
By:
Jul 04,2014
189 people found
this helpful
I am a landlady of 20 years experience and Dexters are without doubt the worst estate agent I have dealt with. The other negative reviews on this site reflect my dealings with Dexters. Firstly, they took a holding deposit from the tenants yet continued to show my property to other prospective tenants without my knowledge. They then phoned me with better offers (which I of course refused because I had given my word to the first couple) and didn't inform the tenants who had left the deposit. I...
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Was this helpful? Yes
By: Marilyn
Aug 04, 2014
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our West Ealing branch. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn....
Nov 25,2013
Minithumbup
By:
Nov 25,2013
0 people found
this helpful
We've used Dexters Ealing Broadway and now Dexters West Ealing for 7 years as our sole agent for letting our properties and finding us quality tenants. All the team are friendly, truthful and professional and are well trained. I have recommended Dexters to my friends....
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Was this helpful? Yes
Nov 19,2013
Minithumbup
By:
Nov 19,2013
1 people found
this helpful
Top marks for service from Dexters! Friendly, helpful and efficient staff, they managed to shift my 1 bedroom apartment in less than a week for a good rental price. Very happy with their management of the property too, they have been looking after the place for me for nearly a year now and no problems at all. Thanks Dexters! :D...
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Was this helpful? Yes
By: Marilyn
Aug 10, 2015
View all comments (1)
Hello, I am the Customer Services Manager here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Jun 11,2013
Minithumbdown
By:
Jun 11,2013
84 people found
this helpful
Where to begin. First dealt with Ealing Broadway branch and got terrible customer service from one of the part-timers on a Saturday. He was extremely rude and unprofessional, throwing insults at me and calling me rude. After writing to their customer service email, I got a call from the manager of that branch who apologised and said that they\'ll waive 2 sets of admin fees. Sounds pretty good, right? It gets better. On the same day we put an offer down for a house we liked. The asking price ...
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Was this helpful? Yes
Sep 28,2012
Minithumbdown
By:
Sep 28,2012
79 people found
this helpful
Everything about our dealings with Dexters has been appalling. We are glad to be leaving. From when we first put the holding deposit down, when the woman who was dealing with us told us there wasn\'t actually a working shower in the property just as I was giving her my card details to put the deposit down, to their shoddy half-jobs when we needed something to be fixed, they are just awful. There have been many problems with the flat, yet Dexters have always been rather dismissive. And now, we...
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Was this helpful? Yes
By: Louise
Oct 04, 2012
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise....
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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