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    Barry McCarthy
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    Natasha Dawson
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    Duncan Gibb
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    Marc Hedges
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    Marilyn Plews
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    Gemma
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    Sonia De Abreu
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    Nancy Kearney
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    Harriet Fox
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    Harriet Fox
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    Georgina keywood
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Dexters

84 Heath Road Twickenham
Greater London
TW1 4BW

020 87440074

Oct 21,2016
Minithumbdown
By:
Oct 21,2016
16 people found
this helpful
We are tenants in a house in Richmond managed by Dexters. I have never experienced anything like this in my life---they are arrogant, incompetent and sly. The place was in terrible shape when we moved in, dirty windows, rubbish in the back garden, filthy carpeting. Then, once we began to use the plumbing, we were plagued with the smell of sewage for a month, which they took their lazy time resolving--it turned out to be an uncapped sewage pipe right under the living room floor! Throughout it...
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Was this helpful? Yes
Oct 20,2016
Minithumbup
By:
Oct 20,2016
0 people found
this helpful
It's not often I leave reviews, but then again its not often I experience such amazing professionalism and customer service. I dealt with both Harriet and Sonia, when I let my flat in Twickenham out and on the subsequent re-let. It was seamless and hassle-free from start to finish. Both were polite, efficient and secured a rental substantially higher than any other agent had even suggested was possible! Look no where else, I will be using them for all my property ventures. Huge thanks aga...
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Comment on agent fees
You can't put a price on avoiding a void period, and they achieve a rental value that made the fees pale into insignificance!!
Was this helpful? Yes
By: Marilyn
Oct 28, 2016
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Hello, I am the Head of Customer Relations here at Dexters. I just wanted to say thank you for your kind comments about the service you received. Feedback is very important to us and it is always nice to read about happy customers. Marilyn....
Oct 06,2016
Minithumbdown
By:
Oct 06,2016
25 people found
this helpful
We have a managed let in Richmond, Surrey. We chose a managed let as we live overseas and thought this would provide additional security for both us and our tenants. There is nothing managed about the service we have experienced from Dexters and Georgina Keywood. Urgent repair requests from the tenant are ignored for days at a time; info request emails ignored for days also. The tenant and I are in regular contact which Georgina has specifically told us not to do to ease communication aka so we ...
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Comment on agent fees
we pay 13pc for a managed let and end up liaising with tenant directly. there is 0 value for money.
Was this helpful? Yes
By: Marilyn
Oct 13, 2016
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Property Management department. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerrelations@dexters.co.uk I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn....
Jul 05,2016
Minithumbup
By:
Jul 05,2016
1 people found
this helpful
Sonia is an absolute star. I went through a number of agencies and agents when trying to find my next flat, before settling with Dexters, and this particular branch. Sonia paid close attention to what I wanted and was looking for and was able to find me the right place in the right location. The whole process has been smooth from start to finish and Sonia has kept me up-to-date every step of the way....
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By: Marilyn
Aug 09, 2016
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Hello, I am the Head of Customer Relations here at Dexters. I just wanted to say thank you for your kind comments about the service you received. It is great to hear from our happy customers. Marilyn....
Apr 30,2016
Minithumbup
By:
Apr 30,2016
0 people found
this helpful
Sonia was a pleasure to work with. She understood that I had very specific requirements- that I had pets, needed a property quickly & because I lived 3 1/2 hours drive away couldn't view properties on the off chance. She kept me informed of properties as they came up & helped with the application process. She provided all the information I needed, arranged for me to go back & measure up & answered queries promptly. As a result I moved in with a week to spare on my timescale. Coul...
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Comment on agent fees
Haha to me very expensive but I've moved from the Midlands. I think they were comparable to other London agents.
Was this helpful? Yes
By: Marilyn
Jun 24, 2016
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Dear Nelly, Thank you for your feedback. I am the Head of Customer Relations here at Dexters and it is always nice to read about happy customers. Thank you once again for your kind comments and we wish you all the best for the future. Kind regards, Marilyn....
Apr 13,2016
Minithumbdown
By:
Apr 13,2016
45 people found
this helpful
Time wasters. Viewed a property on a Wednesday, put in the offer for the place on Thursday. Was told that we would be informed if our offer had been accepted or not by the Friday, then by Saturday afternoon, to then be told it wouldn't be until Monday morning. Monday morning comes along and they tell me the offer has been accepted, to then be told no as they need to reconsider (thinking we had agreed to 6 months upfront, when the letting agent and I had agreed to 3 months). We were told we would...
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By: Marilyn
Apr 27, 2016
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Dear Sir/Madam, I am really sorry to hear that you have been unhappy with the service provided by our Dexters Isleworth Branch. I understand that the Area Director, Jamie Hearne, has tried to contact you regarding this situation to discuss the matter further with you. We would appreciate it if you could call him on Tel: 020 8810 1919 to discuss the matter further. Kind regards Marilyn....
Apr 13,2016
Minithumbup
By:
Apr 13,2016
0 people found
this helpful
Nancy was without doubt the nicest, most consistent and hardworking estate agent I've ever dealt with. From our very first meeting, right up to a change of personal circumstances that prematurely ended our search - she looked after us with considerable professionalism, kindness and a steadfast determination to find us somewhere to live in the Twickenham area. Of the ten or so lettings agents we engaged for our search, Nancy was the only one to maintain regular contact; she also secured us abo...
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By: Marilyn
Apr 26, 2016
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Hello, I am the Customer Services Manager here at Dexters Twickenham, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Apr 05,2016
Minithumbup
By:
Apr 05,2016
0 people found
this helpful
I recently dealt with Harriet with regards to renting out my property in Twickenham. I was very impressed by her professionalism and the service she provided managing the work that needed to be done to get the property up to scratch. I was kept informed at all times and going forward feel that my property is in safe hands...
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Comment on agent fees
Went for the higher fees as I am not resident in the same city. Somewhat high but then the service is good
Was this helpful? Yes
By: Marilyn
Apr 05, 2016
View all comments (1)
Hello, I am the Customer Services Manager here at Dexters. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Apr 05,2016
Minithumbup
By:
Apr 05,2016
0 people found
this helpful
The speed with which Harriet rented the property was impressive, while keeping me updated on progress too. I would gladly work with her again....
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Comment on agent fees
They are the going rate
Was this helpful? Yes
Apr 04,2016
Minithumbup
By:
Apr 04,2016
1 people found
this helpful
Sonia De Abreu & the team were extremely helpful at all stages of the process. Couldn't of asked for better, all very friendly. Listened to the type of property I was looking for and came back an excellent selection that was available. all matching my requirements. Great communication and attentive to details, Happy to go the extra mile as it were, for myself to get to the property I was looking for. Agreed on a property and the paper work was all taken care of within about a week, Highly ...
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Comment on agent fees
For the time effort and energy they put into finding the property I have gone for. I would say the fees are justifiable and on par with market rates.
Was this helpful? Yes
Apr 04,2016
Minithumbup
By:
Apr 04,2016
0 people found
this helpful
Excellent service from start to end. Had 2 asking price offers within 24 hours. Always enthusiastic and professional when dealing with with any of the team....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 01,2016
Minithumbup
By:
Apr 01,2016
0 people found
this helpful
Harriet Fox was fantastic when I rented out my flat in Twickenham. She and her team arranged an astonishing number of viewings and we received a good offer. Harriet was extremely professional and efficient - my emails were replied to quickly and calls were always returned asap. When I raised a small issue with her she dealt with it immediately. I was also very happy with the feedback I received on viewings. I would highly recommend Harriet for anyone looking to let their property....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 01,2016
Minithumbup
By:
Apr 01,2016
0 people found
this helpful
Both Sonia and Harriet always seem pleased to see me and are always charming and ferociously efficient. They certainly know their stuff and are a pleasure to deal with....
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Comment on agent fees
No fees are ever good but Dexters fees are in line with market rates
Was this helpful? Yes
Mar 31,2016
Minithumbup
By:
Mar 31,2016
0 people found
this helpful
I have found Sonia to be incredibly helpful, efficient and polite. She has helped us in every step of the process of us renting our flat. Even when she didn't have to help us and has been there to provide helpful advice when needed....
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Mar 31,2016
Minithumbup
By:
Mar 31,2016
0 people found
this helpful
Just rented a nice cottage through Dexters I I have been provided through the last 2 years Dealing with Dexters with an efficient good service by coincidence the same kind efficient person always find my property ,why I am not surprise going through the reviews to read that so many people have the same opinion about SONIA DE ABREU the assistant manager of letting, efficient helpful most important she enjoys her work I was dreading the experience of going through a search for a rented property bu...
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Comment on agent fees
Just right
Was this helpful? Yes
Mar 30,2016
Minithumbup
By:
Mar 30,2016
1 people found
this helpful
I have been working with Dexters for almost 7 years and they support me efficiently so that I did not have any gap of the rental. They find me the right tenant and I have not had any problem with rental payment. Harriet and all other staff were so kind for answering my questions or concern. I would highly recommend this agent and Harriet for rentals....
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Comment on agent fees
I believe for this amount of fee, it should be full management.
Was this helpful? Yes
By: Marilyn
Mar 30, 2016
View all comments (1)
Hello, I am the Customer Services Manager here at Dexters Twickenham. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Mar 30,2016
Minithumbup
By:
Mar 30,2016
0 people found
this helpful
Dexters have marketed my property on the last 3 occasions, and have continued to secure a high calibre of tenants on each occasion in quick succession. Harriet Fox is efficient and accommodating and has always dealt with any concerns or queries professionally in the interests of both parties. Most recently both Harriet and Sonia De Abreu have managed a new tenancy in a seamless manner which is testament to the proficiency of the team at the Twickenham Office....
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Comment on agent fees
Good, Fees can be spread over a 12 month period, unlike some other agents, which is ideal if letting more than one property.
Was this helpful? Yes
Mar 30,2016
Minithumbup
By:
Mar 30,2016
0 people found
this helpful
First time using an estate agent to find a property to rent and what a great experience. Sonia was extremely helpful from start to finish. Making sure our property requirements were listened to and helping us through the paperwork. Fantastic service couldn't recommend them enough....
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Comment on agent fees
good
Was this helpful? Yes
Mar 30,2016
Minithumbup
By:
Mar 30,2016
0 people found
this helpful
Harriet and Sonia are always cheerful, positive, quick to respond to queries, and strong at communicating the situation. I feel they work hard to understand each situation and react in the best interest of both tenant and landlord to achieve outcomes that everyone feels happy with. Although they are a chain of agents, I feel like they care and that there is a strong local connection....
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Mar 30,2016
Minithumbup
By:
Mar 30,2016
0 people found
this helpful
We were very pleased with the service provided by Dexters. They were very quick to come out initially to look at the property and advise us as to the possible rental price. Sonia and Harriet were very quick to respond to all requests for information / enquiries and made the process very simple and efficient. They found a tenant for us with about 10 days of our first meeting and the documentation was sorted very quickly thereafter....
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Comment on agent fees
We were pleased with the fees, these were competitive compared to other agents in the area.
Was this helpful? Yes
Mar 30,2016
Minithumbup
By:
Mar 30,2016
0 people found
this helpful
Sonia handled everything for us, from our first viewing of our current rental property to the referencing stage. We found Sonia to be very efficient and quick at replying to our calls and questions and in turn helping us secure our current rental. We would highly recommend her to anybody looking to buy or rent....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 30,2016
Minithumbup
By:
Mar 30,2016
0 people found
this helpful
Sonia is an absolute super star! She takes time to really understand your needs, finds exactly what you need and supports you through the whole rentals process. Best agent yet. Thank you...
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Comment on agent fees
Average
Was this helpful? Yes
Mar 29,2016
Minithumbup
By:
Mar 29,2016
0 people found
this helpful
A very quick and responsive team and well organised and resourceful. The house was rented within a matter of days and the new tenants recommended seem just right....
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Comment on agent fees
The fees are within normal ranges so no comments regarding this.
Was this helpful? Yes
By: Marilyn
Mar 30, 2016
View all comments (1)
Hello, I am the Customer Services Manager here at Dexters Twickenham. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Mar 29,2016
Minithumbup
By:
Mar 29,2016
0 people found
this helpful
Hi Dexters were very hungry for my business, which then showed through in their overall drive to ensure they secured a long term tenant as per my requirements. Very professional with a great knowledge of the local area, the property competition and also pleasure to do business with....
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Comment on agent fees
Good
Was this helpful? Yes
By: Marilyn
Mar 30, 2016
View all comments (1)
Hello, I am the Customer Services Manager here at Dexters Twickenham. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Mar 07,2016
Minithumbup
By:
Mar 07,2016
0 people found
this helpful
Extremely helpful at all stages of the process, from viewings to liaising with the landlord regarding prices and always keeping us informed of any outcomes. Very friendly, approachable yet professional....
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Was this helpful? Yes
By: Marilyn
Mar 30, 2016
View all comments (1)
Hello, I am the Customer Services Manager here at Dexters Twickenham. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Feb 27,2016
Minithumbdown
By:
Feb 27,2016
50 people found
this helpful
Dexters Twickenham Lettings department are the worst I've ever dealt with. I've rasied an official complaint that has been upheld with them where they essentially entered the property at their own discretion for viewings, not provided 24 hours notice for viewings, not confirming viewings and passing off multiple views for different times for 1 viewing. The problem is further compounded when I asked the staff concerned replies such as I don't have my phone on me so unsure of the time and I'm un...
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What agent could do to change your mind?
Bad
Comment on agent fees
Bad
Was this helpful? Yes
By: Charlotte
Aug 11, 2016
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I have had some seriously bad service from Dexters in Docklands and am struggling to find a director or a complaints email to send my complaint to. Can someone please provide me with this?....
Jan 26,2016
Minithumbup
By:
Jan 26,2016
1 people found
this helpful
Sonia was AMAZING! She helped me find my perfect house for me and my children. She knew exactly what I wanted and helped me find the right house for us. She was incredibly sincere, helpful, polite and patient. I have rented for over 10 years and would look straight to Dexters should I rent again as there are many other agents in Twickenham who just want to let a property rather than choose the right property for the prospective tenant and whose customer service leaves a lot to be desired!...
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Comment on agent fees
Fees were high but they are not any different from other agents.
Was this helpful? Yes
By: Marilyn
Feb 10, 2016
View all comments (1)
Hello, I am the Customer Services Manager here at Dexters Twickenham, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Jan 22,2016
Minithumbdown
By:
Jan 22,2016
54 people found
this helpful
Terrible terrible terrible service from dexters and Thamesview are an atrocious company. "Management" was pure incompetence and then dexters kept deposit when tenant vacated early without warning...
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Was this helpful? Yes
By: Marilyn
Feb 10, 2016
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters Twickenham branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn....
Jan 13,2016
Minithumbup
By:
Jan 13,2016
1 people found
this helpful
We have had a great experience with Dexters from the beginning. Not only helpful and genuinely willing to provide a good service, which is not always the norm these days, but very friendly too. Sonia De Abreu was our agent and she was just great. Offered different options without being pushy and understood what we were looking for and helped us find it and have a smooth process....
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Was this helpful? Yes
By: Marilyn
Jan 14, 2016
View all comments (1)
Hello, I am the Customer Services Manager here at Dexters, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Nov 11,2015
Minithumbup
By:
Nov 11,2015
1 people found
this helpful
Hello, I have recently had the pleasure of the services of Nancy Kearney through Dexters in Twickenham. Normally I feel like estate agents are giving me the spiel and don't actually care about my needs, but on this occasion, my partner and I felt that Nancy was on our side. If there was something I didn't like in the property, she didn't try to ridicule my opinion, she was really very helpful and thoughtful. We had a bit of a laugh too, and it worked, as we went for a property that we saw on ...
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Was this helpful? Yes
By: Marilyn
Nov 12, 2015
View all comments (1)
Hello, I am the Customer Services Manager here at Dexters Twickenham, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
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Valuation and Fee Performance
100% customers were satisfied with fees 78% accuracy of agent's valuations
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
12 3 19 5 2 0 1 0 0 4
Barry McCarthy - upload your photo Barry McCarthy
2 reviews

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Natasha Dawson - upload your photo Natasha Dawson
0 reviews

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Duncan Gibb - upload your photo Duncan Gibb
4 reviews

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Marc Hedges - upload your photo Marc Hedges
3 reviews

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Marilyn Plews - upload your photo Marilyn Plews
1 reviews

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Gemma  - upload your photo Gemma
1 reviews

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Sonia De Abreu - upload your photo Sonia De Abreu
22 reviews

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Nancy Kearney - no image available Nancy Kearney
Lettings Consultant
2 reviews

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Harriet Fox - upload your photo Harriet Fox
2 reviews

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Harriet Fox - upload your photo Harriet Fox
9 reviews

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Georgina keywood - upload your photo Georgina keywood
2 reviews

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