Dexters

61 High Street Teddington
Middlesex
TW11 8HA

020 8288 8288, 020 8288 2900
Website not available

Properties for Sale
Properties to Rent

“Landlords Beware...”

Sep 12,2018
Minithumbdown
By: 'Frustrated Landlord'
Sep 12,2018
7 people found
this helpful
I have had serious issues with accounting errors and property management. I am being asked to make good Dexters' accounting errors dating back to a changeover in tenants almost three years ago. As an overseas landlord I asked Dexters to handle the repainting of the ...
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Comment on agent fees
The fees are acceptable if the service provided is good. Sadly in my experience the service is appalling.
Was this helpful? Yes

“dishonest, lazy and indifferent agents...”

May 10,2018
Minithumbdown
By: 'Olga Turnbull'
May 10,2018
9 people found
this helpful
We have rented our house via Dexters. From the very start things went wrong: they assured us that was a right rent to ask but one!! week after signing the the contract started pressing us into reducing the rent. At the end the rent we ...
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Comment on agent fees
12 emails=£2500
Was this helpful? Yes
By: Marilyn
May 11, 2018
View all comments (1)
Dear Mrs Turnbull, I am very sorry to read that you have been unhappy regarding your experience with Dexters. I understand that you have now spoken to the Property Management Director, Lee Porter and that she has been dealing with this matter for you. However, if you have any further queries, please don't hesitate to contact me at marilynplews@dexters.co.uk. Yours Sincerely, Marilyn Head of Customer Relations ...

“Terrible experience with Dexters...”

Apr 30,2018
Minithumbdown
By: 'Rebecca2603'
Apr 30,2018
11 people found
this helpful
We moved into our flat on 30th September. When we arrived the property was filthy - faeces marks in the toilet, dust everywhere. The property was also advertised as unfurnished but the previous tenants had left a load of furniture which Dexters had not removed. ...
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Comment on agent fees
We should not have had to pay any fees - no inventory was taken when we moved in to the property and Dexters ignored our complaints sometimes for weeks at a time.
Attachments

Review file
Was this helpful? Yes
By: Marilyn
May 02, 2018
View all comments (1)
Dear Miss Taylor, Thank you for taking the time to post your review, however I am really sorry to read your comments regarding your experience with Dexters. I have been in contact with the Head of Property Management, who I understand is currently looking into the matter for you. If I could be of any further assistance to you please don't hesitate to contact me at marilynplews@customerrelationsteam.co.uk. Yours Sincerely Marilyn Head of Customer Relations ...

“Exellent Agent...”

Mar 19,2018
Minithumbup
By: 'Mike Jones'
Mar 19,2018
0 people found
this helpful
Samuel is a very articulate, knowledgeable and engaging agent. He took the time to really appreciate and understand our needs for a high end let in this area, and he was on top of his game in discussing property and market trends specific to our ...
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By: Marilyn
Mar 20, 2018
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Dear Mike, I am writing to say thank you for your kind comments about the service you received from our Teddington Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...
Dec 15,2017
Minithumbup
By: 'Andy Everett'
Dec 15,2017
0 people found
this helpful
Donna Littman and Ann Sinclair continue to be the go to people in Teddington. Highly efficient, personable, experienced, polite and interested. I have just completed on another property with them having bought and sold many times over the years. In an often difficult and emotional ...
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Comment on agent fees
Entirely fair
Was this helpful? Yes
By: Marilyn
Feb 12, 2018
View all comments (1)
Dear Andy, I am writing to say thank you for your kind comments about the service you received from our Teddington Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...
Oct 11,2017
Minithumbup
By: 'Landlord'
Oct 11,2017
0 people found
this helpful
Sheikh is a diligent property manager and responsive to his customer (landlord in this case) requirements. I was impressed with the way he handled the early departure of my property's previous tenants whose behaviour had upset neighbours from time to time. Also at the ...
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Comment on agent fees
The fees for the proper management are reasonable.
Was this helpful? Yes
By: Marilyn
Oct 17, 2017
View all comments (1)
Dear Sir/Madam, We are delighted to read that our Teddington Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...
Oct 02,2017
Minithumbup
By: 'Elvyn'
Oct 02,2017
1 people found
this helpful
Having been a Tennant for four years with a Property we found through Dexters I have been delighted with the Management of the property by Thamesview. The more recent arrival of Sheik Mohsin into the management team has further enhanced the service I have been ...
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Was this helpful? Yes
By: Marilyn
Oct 03, 2017
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Dear Elvyn, I am writing to say thank you for your kind comments about the service you received from our Teddington Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...
Sep 27,2017
Minithumbup
By: 'Lucy'
Sep 27,2017
1 people found
this helpful
We have been tenants with Dexters for 5 years now and can honestly say that the service and attention we have received has been fantastic. Particularly our property manager Sheikh is so courteous, professional and any needs or queries we have had have been dealt with ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Marilyn
Sep 27, 2017
View all comments (1)
Dear Lucy, We are delighted to read that our Teddington Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...
Aug 24,2017
Minithumbup
By: 'Teddington tenant'
Aug 24,2017
1 people found
this helpful
I am a tenant through the teddington branch and I have received exceptional customer service from Sheikh in property management....
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Comment on agent fees
NA
Was this helpful? Yes
By: Marilyn
Aug 24, 2017
View all comments (1)
Dear Sir/Madam, Thank you very much for taking the time to leave your five star review. It is pleasing to read that Sheikh and our Property Management Team have achieved our aim of delivering a five star service. Kind regards, Marilyn Head of Customer Relations ...
Jun 22,2017
Minithumbup
By: 'John & Mandy'
Jun 22,2017
0 people found
this helpful
Having previously had a good experience buying through Dexters Teddington we decided to sell our property with them. Everyone we interacted with was enthusiastic, professional and very helpful. The after sales service was particularly strong and played a huge part in keeping our chain together ...
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Comment on agent fees
Fees are reasonable.
Was this helpful? Yes
By: Marilyn
Jun 23, 2017
View all comments (1)
Dear John & Mandy, Thank you very much for your great review regarding our Teddington Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...
Jan 18,2017
Minithumbdown
By: 'Tenant'
Jan 18,2017
30 people found
this helpful
Really poor service and very dishonest. Tenancy was not ready on the start date! It hadn't been check by Dexters, they didn't seem to care....
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Comment on agent fees
Bad, as I didn't receive the service that was paid for.
Was this helpful? Yes
Oct 12,2016
Minithumbdown
By: 'Catz'
Oct 12,2016
36 people found
this helpful
Disappointing, pathetic, awful, rude and lie. The Teddington office has given me nothing but stress. When it came to renewal of my tenancy agreement they told me that they hadn't changed any of the clauses just the rent amount (and pressured me to quickly sign ...
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Comment on agent fees
BAD
Was this helpful? Yes
By: Marilyn
Oct 13, 2016
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Teddington Office. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerrelations@dexters.co.uk I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
Sep 22,2016
Minithumbdown
By: 'International Couple'
Sep 22,2016
45 people found
this helpful
My partner and I had put in an application to lease a small property. The first day were promised a call to confirm that our application had gone through. We were let down and had to call the next day to finally get some sort ...
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Comment on agent fees
Crap
Was this helpful? Yes
By: Marilyn
Oct 05, 2016
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Teddington Office. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerrelations@dexters.co.uk I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
May 27,2013
Minithumbup
By: 'Milena Marinova'
May 27,2013
1 people found
this helpful
Marc did a fantastic job, he has helped us all the way though, he has been always very kind and patient with us, ready to answer our question and help as much as he could. We would like to thank him and all the team ...
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May 08,2013
Minithumbup
By: 'Emma & Dij'
May 08,2013
2 people found
this helpful
I can not thank the efforts of Marc at Dexters Teddington enough, his professionalism, constant communication and efforts to go above and beyond for my family were sincerely appreciated. Sadly we didn\'t get to continue with this branch as we secured a property in ...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
55% customers were satisfied with fees 62% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £729,950
  • Max: £950,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 2 4 4 1 0 1 0 2 0

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Dexters, Teddington TW11 8HA


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