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Dexters

55 Clapham High Street London
Greater London
SW4 7TG

020 7498 2243
Website not available

Properties for Sale
Properties to Rent

“ Appalling service for landlords... ”

Apr 13,2018
Minithumbdown
By: 'None the wiser'
Apr 13,2018
5 people found
this helpful
I see from other reviewers on this site this agency is a problem. My issues with them began right at the beginning of our working relationship, when they undervalued the rental potential of my property by 33%. Fortunately I did my own research and was able ...
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Comment on agent fees
Extremely poor value in light of the total lack of service.
Was this helpful? Yes
By: Marilyn
Apr 13, 2018
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Dear Sir/Madam, We are sorry to read your comments regarding your experience with Dexters and would very much like to discuss this with you further. As we are unable to identify your details from your review, if you could contact me at the following email address with the details I would appreciate it. marilynplews@dexters.co.uk Whilst I thank you for your review and hope we have the opportunity to look into this further for you, if I can refer you to Google review site which is the m ...
Mar 08,2018
Minithumbdown
By: 'Jennifer'
Mar 08,2018
14 people found
this helpful
Made moving out of my property a very stressful experience with a lack of transparency and updates on finding new tenants. A large number of hidden fees with no scope for negotiation or clear explanation of what the fees are for. Complete imbalance of power ...
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Comment on agent fees
Very high, not transparent and unnecessary.
Was this helpful? Yes
By: Marilyn
Mar 15, 2018
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Dear Jennifer, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Marilyn Head of Customer Relations ...
Nov 10,2017
Minithumbup
By: 'Elena'
Nov 10,2017
0 people found
this helpful
Emmanuel the handyman that works for Dexters has been great at his job. He fixed all the things in the house perfectly and he has very polite and professional. After not having a great experience with the agent that was a positive change with renting ...
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Comment on agent fees
Nice, professional, helpful.
Was this helpful? Yes
By: Marilyn
Dec 07, 2017
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Dear Elena, Thank you for your review regarding your experience with our Clapham High Street Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...
Nov 08,2017
Minithumbup
By: 'Rob'
Nov 08,2017
0 people found
this helpful
Charlotte was a very pleasant person to deal with and always resolved our issues as quickly as she could. Would recommend her!...
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Was this helpful? Yes
By: Marilyn
Dec 07, 2017
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Dear Rob, We are delighted to read that our Clapham High Street Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...
Aug 30,2017
Minithumbdown
By: 'Anon.'
Aug 30,2017
45 people found
this helpful
I rented a flat for 14 months through dexters, it was the worst experience I've ever had. The agency didn't speak to each other and we were all told different things, we then were made to pay extra rent at the end of our tenancy due ...
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Comment on agent fees
Not worth paying as they didn't do anything for us apart from make us pay more money for their mistakes.
Was this helpful? Yes
By: Marilyn
Sep 04, 2017
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Dear Sir/Madam, I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...
Aug 03,2017
Minithumbdown
By: 'Sam'
Aug 03,2017
45 people found
this helpful
The worst estate agent I have ever come across in 10 years of renting in London. Staff are rude and extremely unhelpful! So many hidden fees. Avoid at all costs! I would rate no stars but can not!...
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Was this helpful? Yes
By: Marilyn
Aug 07, 2017
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Dear Sam, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...
May 18,2017
Minithumbup
By: 'Christine'
May 18,2017
0 people found
this helpful
Sanjay Katiyar is an asset to Dexters, he is very courteous and efficient, he promptly sorted out our problems very quickly and is always available with the correct information for us to deal with our property. Thank you Sanjay for your help. Christine, landlord...
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Was this helpful? Yes
By: Marilyn
May 19, 2017
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Dear Christine, thank you so much for the 5 stars you have awarded to Sanjay. He will be really pleased to read your comments I know. It is so encouraging when customers take the time to acknowledge the great service they receive from us. All the very best Kind regards, Marilyn ...
Apr 13,2017
Minithumbdown
By: 'Alastair'
Apr 13,2017
30 people found
this helpful
Have moved into our flat on Clapham High street but had to deal with Levi over the phone. Probably the worst experience I've had with an estate agent with his rude attitude over the phone. Will not be dealing with Dexters in future and will ...
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Was this helpful? Yes
Mar 08,2017
Minithumbdown
By: 'F*OffDexters'
Mar 08,2017
33 people found
this helpful
Absolutely terrible estate agents. They currently look after the property which I am a tenant for. Not only do they not give 24 hours notice for call outs, they hire contractors who are shoddy at best. We are still waiting for things in the property to ...
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Comment on agent fees
Excessively high.
Was this helpful? Yes
By: Marilyn
Mar 09, 2017
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Dear Sir/Madam, I am very concerned to read your review and keen to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with further details, I would like to look into this matter on your behalf. Kind regards, Marilyn Plews Head of Customer Relations ...
Nov 14,2016
Minithumbdown
By: 'NEC1985'
Nov 14,2016
37 people found
this helpful
Worst service ever: lessons learned from renting with Dexters Lesson 1: Verbal assurances on the phone do not mean anything – get everything in writing. There was a high degree of misinformation regarding what the flat would have installed and what it would not. We learned ...
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Was this helpful? Yes
By: Marilyn
Nov 30, 2016
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Dear NEC1985, We acknowledge your comments and review on allAgents. I am aware your concerns have been raised with our property management team, who are looking into this for you. Should you have any further queries please contact me on customerrelations@dexters.co.uk Kind regards, Marilyn Head of Customer Relations. ...
Apr 25,2016
Minithumbdown
By: 'P'
Apr 25,2016
61 people found
this helpful
POOR. Be warned *. I am a landlord who is warning not to sign 2 year contracts. They are well versed with this and will demand for 2 year contracts from both landlords and tenants even though i don't demand this. I have now had 3 sets of tenants ...
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Comment on agent fees
Extortionately expensive.
Was this helpful? Yes
By: Marilyn
Jun 24, 2016
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Hello, Thank you for you feedback, I am of course very sorry to hear that you have been unhappy with the service provided by our Clapham North Office. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerrelations@dexters.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
Mar 18,2016
Minithumbup
By: 'tiloucia'
Mar 18,2016
46 people found
this helpful
1 Month ago and half my friend and me had to find a flat through Dexter Clapham High Street, Ruby Caparn was the agent. Such a rude and insolent person. So we find a place available only end of March so we paid an holding deposit ...
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Comment on agent fees
Bad and dishonest people.
Was this helpful? Yes
By: Marilyn
Apr 01, 2016
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Hello. I am sorry to read your review regarding your tenancy with our Dexters Clapham North Branch. I understand that the Branch have been in touch with you in order to resolve this matter. If you are still unhappy with our service, please do contact me at customerservices@thamesview.co.uk Kind regards Marilyn ...
Sep 17,2015
Minithumbdown
By: 'Edward'
Sep 17,2015
85 people found
this helpful
Absolutely shocking, these guys are literally crooks. Was told my offer had been accepted, they then told me over the phone that they were unable to take my holding deposit due to card processing issues (i feel this was a lie) and that we would ...
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Was this helpful? Yes
By: Marilyn
Oct 23, 2015
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters Clapham branch, which is a trading name of Thamesview Estate Agents Ltd. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
Jul 30,2015
Minithumbdown
By: 'Smith'
Jul 30,2015
111 people found
this helpful
Worst ever. they are in connection with Thamesview management which is just... shxt. they are unprofessional, do not listen to you AT ALL, makes all the excuses not to spend any money on the property. took 6 months to fix a small issue. There is one ...
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Was this helpful? Yes
By: Marilyn
Aug 07, 2015
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Clapham branch. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
Aug 16,2014
Minithumbdown
By: 'Angryman'
Aug 16,2014
164 people found
this helpful
Useless - waited almost a month for my holding deposit back for no reason. There is no time frame in the contract, so be warned...
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What agent could do to change your mind?
Disappointing and they can\'t seem or want to return calls
Attached Files
Was this helpful? Yes
By: Marilyn
Aug 18, 2014
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Clapham branch. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
Dec 11,2012
Minithumbdown
By: 'Infuriating'
Dec 11,2012
66 people found
this helpful
Infuriating from start to finish. We initially were told by Dexters that our offer on a rental property had been accepted and taken off the market, only to be called up the next day saying a better offer had come in and that the landlord ...
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Was this helpful? Yes
Jun 10,2012
Minithumbdown
By: 'waiting'
Jun 10,2012
93 people found
this helpful
Forced into "rent collection" service I did not want or need for rental income and 2 weeks after tenants moving in Dexters still have not released first month\'s rent to me. This is despite several phone calls and being promised this is being ...
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What agent could do to change your mind?
would be nice to receive the rent my tenants paid me to live in my property. they cannot be giving out keys to strangers!
Attached Files
Was this helpful? Yes
By: Louise
Jul 03, 2012
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to md@dexters.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise ...
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
21% customers were satisfied with fees 40% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
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  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 3 3 8 0 0 0 0 0 2

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Complaints Procedure

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Awards won by Dexters, London SW4 7TG

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