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    Robin Sanassy
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    Bart Bednarz
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    Tim Gilbert
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    Temi Oladimeji
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    ana tonial
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    Jordan Henderson
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Dexters

377 - 379 Kennington Lane London
Greater London
SE11 5QY

020 7793 8111

Oct 27,2015
Minithumbdown
By:
Oct 27,2015
75 people found
this helpful
Really bad agency and awful service. Incorrect details, emails sent even after the things were submitted, problems regarding communication, unclear about the contract, didn't provide professional cleaning, didn't fix what we asked to fixed before entering the flat....
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What agent could do to change your mind?
With the kind of service I had, ‚£1 for the agent's fees was more than enough.
Comment on agent fees
With the kind of service I had, ‚£1 for the agent's fees was more than enough.
Was this helpful? Yes
By: Marilyn
Oct 29, 2015
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters Vauxhall branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn....
Oct 27,2015
Minithumbup
By:
Oct 27,2015
1 people found
this helpful
The staff at Dexters, Kennington Lane have been extremely helpful in letting my flat. I feel they went over and beyond their duty to help and make it happen....
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Was this helpful? Yes
By: Marilyn
Oct 29, 2015
View all comments (1)
Hello, I am the Customer Services Manager here at Dexters, which is part of the Thamesview group. I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Aug 28,2015
Minithumbdown
By:
Aug 28,2015
104 people found
this helpful
These people are borderline criminals. The Dexters/Thamesview company has absolutely no respect for UK law and will not hesitate to scam people. They charged us a large sum of money because items were missing from an inventory list that was made years ago and hadn't been signed by any of the current tenants. We'd never seen these items in the flat. Basically the inventory was 5 years old and signed by previous tenants. They did not do a check-out inventory when those people left. All of us mov...
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Was this helpful? Yes
By: Marilyn
Oct 23, 2015
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters branch, which is a trading name of Thamesview Estate Agents Ltd. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn....
Jul 08,2015
Minithumbdown
By:
Jul 08,2015
119 people found
this helpful
Not a very good experience here i am afraid. I spoke with the branch at Dexters to view a property and left my details and arranged a viewing at 17:30 that same day. Once i got to the property no one turned up, so i called Dexters who said they had no record of the call or viewing booking. A lady came to meet me after 10 minutes and before she opened the door said, 'you do know this is only a short 2 month let don't you' to which i replied no. It does not say on their website or rightmove that i...
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Was this helpful? Yes
By: Marilyn Plews
Aug 07, 2015
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Vauxhall branch. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn....
Apr 30,2015
Minithumbdown
By:
Apr 30,2015
122 people found
this helpful
We initially had a reasonable experience working with Bart - if perhaps a little disorganised (taking quite a long time to respond to emails). The first problem came when we moved into the property and were told a professional clean had taken place. This was not the case - we took pictures and sent the, back. He assured us a clean had taken place but he would send the company in to redo the task - nothing was changed, yet he continued to claim that a clean had taken place. Annoying but not the...
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Was this helpful? Yes
By: Marilyn
Jun 02, 2015
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters branch. I am head of Customer Services and I believe that we may have already responded to you regarding this matter. If not, if you could e-mail further details to me at customerservices@thamesview.co.uk, we would be happy to deal with outstanding issues for you. I look forward to hearing from you. Marilyn....
Apr 08,2015
Minithumbup
By:
Apr 08,2015
0 people found
this helpful
Temi has delivered an efficient service, in a timely manner. Always very communicative and friendly. He's been helpful and accomodating, the incumbent tenants have also commented on his input and how smooth the move has been....
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Was this helpful? Yes
By: Marilyn
Apr 27, 2015
View all comments (1)
Hello, I am one of the Customer Service Managers here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Mar 23,2015
Minithumbup
By:
Mar 23,2015
0 people found
this helpful
Temi has been a brilliant letting agent to us from the very first viewing of our new flat. He was always very quick to get back to us, and went out of his way to get our tenancy started as quickly and as smoothly as possible. He was very polite whenever we dealt with him, and was excellent in communicating between ourselves and our landlord. I would highliy recommend him to anyone, he's a pleasure to deal with!...
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Was this helpful? Yes
By: mailyn
Apr 24, 2015
View all comments (1)
Hello, I am the Customer Services Manager here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Mar 17,2015
Minithumbup
By:
Mar 17,2015
0 people found
this helpful
Temi was very helpful and efficient in dealing with my requests. He always got back to me promptly and was always very polite. I was also very happy with the way he negotiated with the landlord re the refurb etc on my behalf. He definitely went that extra mile for me. I would certainly recommend Temi and the agency to anyone thinking about using their services....
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Comment on agent fees
I was happy with the agent fees. I found them not too extortionate
Was this helpful? Yes
By: mailyn
Apr 24, 2015
View all comments (1)
Hello, I am the Customer Services Manager here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Feb 16,2015
Minithumbup
By:
Feb 16,2015
0 people found
this helpful
Temi was excellent throughout the whole letting process. He made sure to be on time and worked with other vendors to provide the best service possible. Highly recommend....
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Was this helpful? Yes
By: Temi Oladimeji
Feb 20, 2015
View all comments (1)
Thank You Kwadwo. It was fantastic working with you and i appreciate your kind words. I highly appreciate the recommendation and will ensure to be consistent in my service and improve on it.....
Feb 02,2015
Minithumbup
By:
Feb 02,2015
0 people found
this helpful
Temi is so good and excellent, help me to get a very good deal and effective. I enjoy the new property now.:)...
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Comment on agent fees
Temi is so good and excellent, help me to get a very good deal and effective. I enjoy the new property now.:)
Was this helpful? Yes
By: Temi Oladimeji
Feb 20, 2015
View all comments (1)
Hi Ling it was a pleasure working for you. even through what seemed to be a complex process you were very helpful and patient. glad you are moved in and happy with the service. this peresents to me that i am doing something right and can also better my service Thank you again....
Jan 28,2015
Minithumbup
By:
Jan 28,2015
0 people found
this helpful
I was really amazing and excellent service from the agent especially Temi he is very wonderful person he helped as much as possible and he has sorted out any problems I have faced,He always replied any Questions I have asked very Quickly with no delays at all. I would really recommend Temi Really thank you so much to make it easy and smooth moving for me and my pleasure dealing with you. :)...
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Was this helpful? Yes
By: Temi Oladimeji
Feb 20, 2015
View all comments (1)
Hi Narmeen apologies for the late response. working with you was very easy which allows me as a consultant to give you the best service possible. thank you for your kind words and i ensure to keep improving my service so others can be just as happy if not more with my service Thank you again....
Dec 05,2014
Minithumbup
By:
Dec 05,2014
0 people found
this helpful
Amazing, excellent service. Would recommend. Helped as much as possible, Temi saw through the whole letting from start to finish, really really helpful...
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Was this helpful? Yes
By: Temi Oladimeji
Feb 20, 2015
View all comments (2)
Hi Henry apologies for my late response. It was a great process we went through working with you guys and even guarantors. you were all very patient and understanding of the process which allowed the move in to be exactly how it should; Smooth. I hope the painting looks good in the house to ;) Thanks again....
Nov 21,2014
Minithumbup
By:
Nov 21,2014
0 people found
this helpful
I recently moved to my new flat, which I am very happy with. Temi, my estate agent, did a great job. He was very friendly and helpful throughout the whole application and move in process. He always replied to my queries as quick as possible and always tried to reach the best results. Dealing with him was therefore a great pleasure and I can happily recommend Temi....
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Was this helpful? Yes
By: Temi Oladimeji
Feb 20, 2015
View all comments (2)
Hi Oskar apologies for the late response. thank you for making your gratefulness known in writing as well as with every phone call we had. you guys were so accomodating with everything and the landlord was absolutely thrilled to work with you. the furniture situation was handled professionally and creatively Thank you again....
Oct 14,2014
Minithumbup
By:
Oct 14,2014
2 people found
this helpful
Have had a really positive experience dealing with Tim Gilbert at Dexters, he was professional and helpful to us from the moment we made contact to arrange a viewing of a property. He was very supportive to us, and most of all, was very responsive when we had any questions to ask which was hugely appreciated by us all. It was a pleasure dealing with TIm and the team at Dexters....
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Comment on agent fees
The agency fees seem to be the same as they are elsewhere, universally they seem a little excessive, not any more in Dexters than they are elsewhere
Was this helpful? Yes
By: Marilyn
Nov 11, 2014
View all comments (1)
Hello, I am head of customer services here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Oct 05,2013
Minithumbdown
By:
Oct 05,2013
93 people found
this helpful
They are lucky they won\'t let me leave 0 stars. 1 star is way too much for their performance. I had the misfortune of renting a flat from them. As everyone has said before it was al fine till we actually moved in. The flat was not cleaned, loads of rubbish left behind by previous tenants. Even to get rid of that stuff we had to take pictures and send them to Thamesview as god forbid we will through out landlords precious old toaster. Living one week no water another no electricity and them send...
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Was this helpful? Yes
By: Asma
Nov 25, 2013
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am Head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I look forward to hearing from you. Asma....
Aug 21,2013
Minithumbup
By:
Aug 21,2013
0 people found
this helpful
Bart was extremely helpful in what was probably a more complicated rental. He expedited the lease paperwork so that we could move in in less than a week. He went above and beyond the duties of an agent to assist with the move-in process. I am happy to recommend him as an agent....
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Was this helpful? Yes
Jun 18,2013
Minithumbup
By:
Jun 18,2013
3 people found
this helpful
I have to admit that the reviews on this website had me slightly worried when I embarked upon my move. Moving home is a stressful enough time without having to worry about other complications. My partner and I were shown around a prospective property back in March by a friendly Dexters employee named Rob. We were both very happy with the property and decided there and then to declare our interest in renting the flat. We had to quickly check the notice period that our current landlord stated o...
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Was this helpful? Yes
By: robin
Jun 26, 2013
View all comments (1)
Very kind words so thank you but I don't recall who you are as I always try to be as helpful and receptive to tenants as possible. Agents generally have a bad rep and I have always strived to dispel this and I take pride in doing my job well. Enjoy your flat! Robin....
May 07,2013
Minithumbup
By:
May 07,2013
2 people found
this helpful
Dexters are what every landlord needs. They do the job better than I can do it, they take all the hasstle away, they find me good tenants, their after sales service is better than any other agency ive ever delt with and im a landlord of 15yr + experience. They really are top draw and get all my business. I gladly recommend them to other landlords I know....
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Was this helpful? Yes
May 05,2013
Minithumbup
By:
May 05,2013
0 people found
this helpful
I own a flat in Vauxhall and invited several estate agents to value my flat as my employer may relocate me at the end of the year. My move is not yet confirmed but I wanted to get an idea of what it was worth and what I had to do if I let it. Of the four local agents I called, one unbelievably did not show up and of the three who did come the most informative and helpful was Robin Sanassy of Dexters. Not only did he have an excellent knowledge of the area and my complex but he also gave me c...
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Was this helpful? Yes
Apr 15,2013
Minithumbdown
By:
Apr 15,2013
69 people found
this helpful
Worst company ever. Would not recommend them to my worst enemy! We had nothing but problems from the start. Before we moved in the flat was supposed to have some damp repaired following a leak, was supposed to be professionally cleaned and a new lock on the front door as it was near on impossible to open. None of this was done and we spent 20mins trying to get into the property on move in day and eventually had to ask the agent to to and let us in. We have had endless problems and nothin...
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What agent could do to change your mind?
Absolutely nothing! Nothing could persuade me to use this company again.
Was this helpful? Yes
Mar 06,2013
Minithumbup
By:
Mar 06,2013
1 people found
this helpful
I have recently let a property in Vauxhall. As I am very busy, Robin made time and met with me to discuss my requirements. I received a professional and realistic valuation of my property along with useful information to minimise my involvement with the letting process. I was kept informed of viewings and given feedback. The property was let within a few days. The property was let at the market rate and I was extremely impressed with the ease of signing paperwork and the overall communication....
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Was this helpful? Yes
Jan 15,2013
Minithumbdown
By:
Jan 15,2013
87 people found
this helpful
Hard sell - as others have said, they just want the property off the market and will lie to make it so. I am now stuck in a shitty flat on a 3 year contact with no get out clause other than to put it on Gumtree and hope for someone to take it off my hands... I wish they\'d have said that the property freehold is owned by Southwark Council and i\'d be sharing the building with council scum who don\'t want to get any sort of job, argue at 4am resulting in the police kicking their door down, steali...
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Was this helpful? Yes
By: Micheal
Mar 04, 2015
View all comments (2)
I found Temi to be very helpful . He always carried out any requests I had and was happy to go the extra mile even after I had paid the required funds. I would definitely recommend Temi and Dexters again.....
Dec 20,2012
Minithumbdown
By:
Dec 20,2012
91 people found
this helpful
I cannot begin to describe the dreadful service and lack of guidance and help from this company. They did not do their property inspections and the Tenants multi - let my property and it was another lettting agant who brought the state of the letting and my property to me attention. I tried to get rid of them and they ignored me - the Tenants did immense damage to my property and did a runner as they and their sub letters had so much bad debt and i have not managed to get a penny out of the path...
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Was this helpful? Yes
By: Louise
Jan 14, 2013
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise....
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 82% accuracy of agent's valuations
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 1 10 7 0 0 0 0 1 0
Robin Sanassy - upload your photo Robin Sanassy
5 reviews

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Bart Bednarz - upload your photo Bart Bednarz
2 reviews

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Tim Gilbert - upload your photo Tim Gilbert
1 reviews

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Temi Oladimeji - no image available Temi Oladimeji
Lettings negotiator
8 reviews

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ana tonial - upload your photo ana tonial
1 reviews

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Jordan Henderson - upload your photo Jordan Henderson
0 reviews

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Jordan Henderson - upload your photo Jordan Henderson
1 reviews

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Alex Hinchliffe - upload your photo Alex Hinchliffe
1 reviews

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Jordan Henderson - upload your photo Jordan Henderson
1 reviews

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Elena Cebotari - upload your photo Elena Cebotari
1 reviews

About Elena No description set View full profile

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