Dexters

1 Sheen Road Richmond, London
Greater London
TW9 1AD

020 8288 9988, 020 8288 0828
Website not available

Properties for Sale
Properties to Rent

“Sales experience lacking...”

Sep 03,2018
Minithumbdown
By: 'DW'
Sep 03,2018
6 people found
this helpful
- Sales - Ben was friendly, but the sales approach overall has a lot of room for improvement. Quite pushy, overvalued and poor at managing client expectations. We saw many properties through them but the experience came off poorly compared to more truly local/ family run ...
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“Worst agent i've dealt with...”

Aug 14,2018
Minithumbup
By: 'R'
Aug 14,2018
4 people found
this helpful
If you happen to call Dexters in Richmond, and are ushered into the arms of an agent called Noah, either ask for another agent or expect 0 customer service, or really any service at all. My experience of agents, which is Rich after several moves about ...
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“Absolute joke...”

Aug 06,2018
Minithumbdown
By: 'DHSmithies'
Aug 06,2018
3 people found
this helpful
We were charged over £800 just to cancel our contract two months early without being told what this money was actually for. Then when we moved out, they took every opportunity to skim money from our deposit. First it was claiming items were missing, because later ...
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Comment on agent fees
Awful fees
Was this helpful? Yes
By: Marilyn
Aug 07, 2018
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Dear Sir/Madam, Thank you for your feedback, however I am very sorry to read that you have been unhappy with our Richmond office. As I am unable to find your details on our database from your review, if you could email me at customerrelations@dexters.co.uk, I would like to look into this matter on your behalf. In the meantime, I would like to thank you for bringing this to our attention. Kind regards Marilyn Head of Customer Relations ...

“Complete con merchants...”

May 23,2018
Minithumbdown
By: 'JGalt1990'
May 23,2018
10 people found
this helpful
You may notice that all the positive reviews for Dexters are from landlords, because they're the only ones getting a good deal. My partner and I rented an expensive two bed property in Richmond and were required to pay a £3000 deposit and around £500 in ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Marilyn
May 23, 2018
View all comments (1)
Dear Sir/Madam, Thank you for your review, however I am very sorry to read that you have been unhappy regarding your experience with our Richmond office. As I am unable to find your details from your review, if you could please contact me at customerrelations@dexters.co.uk, I will look into this matter on your behalf. In the meantime, I would like to thank you for bringing this to our attention. Yours Sincerely Marilyn Head of Customer Relations ...
Jan 26,2018
Minithumbup
By: 'Elena'
Jan 26,2018
0 people found
this helpful
I would like to thank Charlotte Way who took over the property we've been renting last year. She is very friendly, fantastically quick and efficient! She is sorting issues without any delays. Thank to her we had a new oven just in time to ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Marilyn
Feb 12, 2018
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Dear Elena, Thank you very much for your great review regarding our Richmond Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...
Nov 22,2017
Minithumbup
By: 'Nico'
Nov 22,2017
0 people found
this helpful
Charlotte Way has recently taken over the management of the property that we rent and I was pleasantly surprised at her friendly attitude and professionalism, but most of all, in the manner that she went about getting things done. In the short time she has ...
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Was this helpful? Yes
By: Marilyn
Dec 07, 2017
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Dear Nico, I am writing to say thank you for your kind comments about the service you received from our Richmond Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...
Oct 09,2017
Minithumbup
By: 'Chris. P.'
Oct 09,2017
0 people found
this helpful
Alex and Noah delivered a sound professional service, finding a new tenant within a very short timeframe. Just as it 'said on the tin'....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Marilyn
Oct 17, 2017
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Dear Chris, We are delighted to read that our Richmond Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...
Jun 30,2017
Minithumbup
By: 'Elena & Rupert'
Jun 30,2017
0 people found
this helpful
It has been a very positive experience for us. Really lovely, friendly and knowledgeable staff who did try to balance a good tenancy deal for both parties, the landlord and us as tenants. Nice and easy process. Sophie Yeates was our first point of contact ...
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Was this helpful? Yes
By: Marilyn
Jul 03, 2017
View all comments (1)
Dear Elena & Rupert, I am writing to say thank you for your kind comments about the service you received from our Richmond Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...
May 08,2017
Minithumbup
By: 'Moyra'
May 08,2017
0 people found
this helpful
Mr. Andrew Healy was the Dexters agent responsible for renting our property in Richmond. I was delighted with the service received as he managed the process professionally, efficiently and effectively and his communication with me was exemplary. Nothing was too much trouble....
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Comment on agent fees
Although the fees are higher than my previous agent I believe I am getting a good service.
Was this helpful? Yes
By: Marilyn
May 19, 2017
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Dear Moyra, thank you for your review. Our aim is always to achieve five stars and it is great to Andrew has been rewarded for all his hard work. All the very best, kind regards, Marilyn ...
Oct 12,2016
Minithumbup
By: 'Richard & Olena'
Oct 12,2016
1 people found
this helpful
We have just sold our property in Richmond. Working with Luke and his team at Dexter's was an absolute pleasure....
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Comment on agent fees
Fees were fair and transparent.
Was this helpful? Yes
By: Marilyn
Oct 13, 2016
View all comments (1)
Hello, I am the Head of Customer Relations here at Dexters. I just wanted to say thank you for your kind comments about the service you received. Feedback is very important to us and it is always nice to read about happy customers. Marilyn ...
Feb 22,2016
Minithumbdown
By: 'EJDM'
Feb 22,2016
51 people found
this helpful
The worst Agency I have ever dealt with - Dexters Richmond Branch. We have only just moved into our property and if I could have legally get our deposit refunded we would not be here! The 6 weeks leading up to our lease commencement were an ...
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Comment on agent fees
Terrible
Was this helpful? Yes
By: EJDM
Mar 08, 2016
View all comments (2)
The above is a generic response they send to every bad review. I asked to speak to the Director of the Richmond branch on several occasions during my terrible dealings with them and was not given details (only on the last day of my dealings with the brach were the Directors details provided). It wasn't until I posted these reviews did anyone bother to contact me and all I heard were excuses. Dexters/Thamesview are absolutely, hands down, the worst agency I have ever dealt with. AVOID! ...
Dec 12,2012
Minithumbdown
By: 'DNS'
Dec 12,2012
94 people found
this helpful
Extremely poor service. When I was about to rent a property from them they made all sorts of false promises that the property will be repaired prior to me entering (which they didn't and of course they did not bother checking either ¢â‚¬â€œ they subsequently blamed ...
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Was this helpful? Yes
By: Louise
Jan 14, 2013
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise ...
Jul 31,2012
Minithumbdown
By: 'anon'
Jul 31,2012
87 people found
this helpful
the agents were not able to answer simple questions both times. they should recommend to landlords to refurbish properties before renting. They often show the property to more than one prospective tenant at one time which doesnt allow much chance for the tenant to view. ...
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What agent could do to change your mind?
be more tenant focused rather than landlord. checks to ensure property is suitable for tenants should be made by the agent also. letting a property for an 18 month lease when it hasnt been refurbished just before the tenant moves in is not going to make a satisfied client.
Attached Files
Was this helpful? Yes
By: Louise
Aug 09, 2012
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise ...
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
67% customers were satisfied with fees 45% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 4 4 1 0 0 0 0 2

Fees

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Complaints Procedure

No procedure available.

Awards won by Dexters, London TW9 1AD

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