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    Noah
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Dexters

1 Sheen Road Richmond
Greater London
TW9 1AD

020 82889988
Oct 09,2017
Minithumbup
Alex Wallace
Noah
By: 'Chris. P.'
Oct 09,2017
0 people found
this helpful
Alex and Noah delivered a sound professional service, finding a new tenant within a very short timeframe. Just as it 'said on the tin'....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Marilyn
Oct 17, 2017
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Dear Chris, We are delighted to read that our Richmond Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...
Jun 30,2017
Minithumbup
By: 'Elena & Rupert'
Jun 30,2017
0 people found
this helpful
It has been a very positive experience for us. Really lovely, friendly and knowledgeable staff who did try to balance a good tenancy deal for both parties, the landlord and us as tenants. Nice and easy process. Sophie Yeates was our first point of contact while we are searching and negotiating on the property and it was a pleasure to deal with her. As the property is managed, once we moved into it we've been passed to the professional hands of Lee Porter from the property management team. Sinc...
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Was this helpful? Yes
By: Marilyn
Jul 03, 2017
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Dear Elena & Rupert, I am writing to say thank you for your kind comments about the service you received from our Richmond Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...
May 08,2017
Minithumbup
Andrew Healy
By: 'Moyra'
May 08,2017
0 people found
this helpful
Mr. Andrew Healy was the Dexters agent responsible for renting our property in Richmond. I was delighted with the service received as he managed the process professionally, efficiently and effectively and his communication with me was exemplary. Nothing was too much trouble....
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Comment on agent fees
Although the fees are higher than my previous agent I believe I am getting a good service.
Was this helpful? Yes
By: Marilyn
May 19, 2017
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Dear Moyra, thank you for your review. Our aim is always to achieve five stars and it is great to Andrew has been rewarded for all his hard work. All the very best, kind regards, Marilyn ...
Oct 12,2016
Minithumbup
Luke Boyd
By: 'Richard & Olena'
Oct 12,2016
1 people found
this helpful
We have just sold our property in Richmond. Working with Luke and his team at Dexter's was an absolute pleasure....
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Comment on agent fees
Fees were fair and transparent.
Was this helpful? Yes
By: Marilyn
Oct 13, 2016
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Hello, I am the Head of Customer Relations here at Dexters. I just wanted to say thank you for your kind comments about the service you received. Feedback is very important to us and it is always nice to read about happy customers. Marilyn ...
Feb 22,2016
Minithumbdown
By: 'EJDM'
Feb 22,2016
51 people found
this helpful
The worst Agency I have ever dealt with - Dexters Richmond Branch. We have only just moved into our property and if I could have legally get our deposit refunded we would not be here! The 6 weeks leading up to our lease commencement were an absolute nightmare dealing with both A*W* and C* M* of the Richmond branch (whoever would bother to respond on the day). There is a serious lack of attention to detail and professionalism which has resulted in countless errors and a mountain of extra ...
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Comment on agent fees
Terrible
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By: EJDM
Mar 08, 2016
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The above is a generic response they send to every bad review. I asked to speak to the Director of the Richmond branch on several occasions during my terrible dealings with them and was not given details (only on the last day of my dealings with the brach were the Directors details provided). It wasn't until I posted these reviews did anyone bother to contact me and all I heard were excuses. Dexters/Thamesview are absolutely, hands down, the worst agency I have ever dealt with. AVOID! ...
Dec 12,2012
Minithumbdown
By: 'DNS'
Dec 12,2012
94 people found
this helpful
Extremely poor service. When I was about to rent a property from them they made all sorts of false promises that the property will be repaired prior to me entering (which they didn't and of course they did not bother checking either ยขรขโ€šยฌรขโ‚ฌล“ they subsequently blamed it on the previous tenant), they wouldn't check me in to the property, they failed to meet all special arrangments agreed, the day I was about to move they did not have the keys and asked me to go get them myself (!) from ano...
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Was this helpful? Yes
By: Louise
Jan 14, 2013
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Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise ...
Jul 31,2012
Minithumbdown
hannah luckhurst
joeseph tong
By: 'anon'
Jul 31,2012
87 people found
this helpful
the agents were not able to answer simple questions both times. they should recommend to landlords to refurbish properties before renting. They often show the property to more than one prospective tenant at one time which doesnt allow much chance for the tenant to view. They have their own inventory clerk who they claim is independant who coincidentally works from the same main office of the parent company thamesview estates. their basic lease is not fair to the tenant with various dubious cl...
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What agent could do to change your mind?
be more tenant focused rather than landlord. checks to ensure property is suitable for tenants should be made by the agent also. letting a property for an 18 month lease when it hasnt been refurbished just before the tenant moves in is not going to make a satisfied client.
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Was this helpful? Yes
By: Louise
Aug 09, 2012
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise ...
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Valuation and Fee Performance
80% customers were satisfied with fees 40% accuracy of agent's valuations
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Luke Boyd - upload your photo Luke Boyd
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Andrew Healy - upload your photo Andrew Healy
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Noah  - no image available Noah
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