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    robyn hughes Khan
Previously Martin & Wright... Based in West Hampstead, our primary objective is to offer honest, reliable and efficient service to both Clients and Applicants. We specialise in quality Sales, Rentals and Management within Central and North West London. Our success is based on our highly experienced and motivated staff who are geared to offering the very best service they can give.
Dexters

349 West End Lane West Hampstead, London
Greater London
NW6 1LT

020 7794 7710
Sep 01,2017
Minithumbdown
By: 'frustrating'
Sep 01,2017
20 people found
this helpful
Very unorganised and incompetence. They do not reply to emails and they completely ignore you when you ring in. I had to tell several members of staff the same issue and nothing was done to be resolved. After 6 months when I finally got through. I was rudely spoken to and lied to. I ended up having to call an independent which they used, I got a different story to what had Dexter told me. Im pretty sure they are not allowed to lie about independent reviews results so not sure why th...
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Jun 12,2017
Minithumbdown
By: 'Unsatifised Customer'
Jun 12,2017
27 people found
this helpful
This is undoubtedly the worst experience I have ever had from an estate agent.They demanded an incredibly detailed amount of information as a tenant and a guarantor including unaltered bank statements. Found them to be highly disorganised and unprofessional. Terrible experience....
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By: Marilyn
Jun 13, 2017
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Dear Sir/Madam I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...
Feb 29,2016
Minithumbup
By: 'JO'
Feb 29,2016
0 people found
this helpful
It is a very good agency with very nice ,helpful and serious people. I have found a nice and clean studio thanks to them. I will recommend them....
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Feb 29,2016
Minithumbup
By: 'Not sure what this is?'
Feb 29,2016
0 people found
this helpful
I had a positive expereince with all of the tream and was kept informed of properties in my price range and area to rent, not bombarded with differentprooperties. Easy to organise a viewing and propmpt date given. Able to reserve the flat at the viewing and the whole team were really helpful at geting all of the paper work through in a week which was excellent. Kept in touch with me all through the process. I would use them again in the future....
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Comment on agent fees
In line with other agents fees
Was this helpful? Yes
Jan 21,2016
Minithumbup
By: 'Miriam'
Jan 21,2016
0 people found
this helpful
We contacted Martin & Wright to rent a flat. Everything was quick and easy; everyone was very helpful. I would recommend Martin & Wright!...
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Jan 20,2016
Minithumbup
By: 'KPM'
Jan 20,2016
0 people found
this helpful
Good experience with agent making our move a lot less stressful. Was very approachable and offered his assistance throughout the moving process....
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Jan 20,2016
Minithumbup
By: 'Emma McMahon'
Jan 20,2016
0 people found
this helpful
I found the service friendly, personal and efficient, I'd have no hesitation recommending Jay Hayden. The office location was also handy and the staff bright and friendly...
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Comment on agent fees
Fair
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Jan 20,2016
Minithumbup
By: 'Sarah fivash'
Jan 20,2016
0 people found
this helpful
Really helpful, for us in with last minute viewings and rang us the instant they had what we wanted available so we got the perfect place. Really prompt and proactive, trustworthy guys. Always check that and issues we have are dealt with promptly even if this is not being dealt with by them directly. No aggressive sales techniques, no being dragged to inappropriate properties, genuinely seem interested in helping you find the right place - quite rare! Wouldn't hesitate to recommend and will use ...
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Comment on agent fees
Good - very reasonable which is a pull - worth the cash
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Jan 18,2016
Minithumbup
By: 'Cal'
Jan 18,2016
0 people found
this helpful
Excellent service provided in securing the property and meeting our needs and circumstances. Friendly, helpful and flexible - we were able to get everything sorted very quickly. Would recommend....
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Comment on agent fees
Fees are seemingly in line with the rest of this market. Whilst expensive, unfortunately this is somewhat unavoidable.
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Jan 16,2016
Minithumbup
By: '64 Rosedene'
Jan 16,2016
0 people found
this helpful
Good Service, from the first viewing right through to the exchange, a professional team and a good agent. HAppy with it all...
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Comment on agent fees
Could have been cheaper....!
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Jan 15,2016
Minithumbup
By: 'HFR'
Jan 15,2016
0 people found
this helpful
Martin and Wright is an adequate if entirely undistinguished letting agent. Viewings were easily arranged and competently conducted. The agent was unwilling to ask the landlord for as much flexibility as I requested for a contract start date. After the offer was accepted, the vetting process was drawn-out and the letting agent was entirely unable to clarify specifics of the financial vetting despite extensive discussion of our specific situation. Handover of keys was problem-free. I have not had...
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Comment on agent fees
Fees are within the range to be expected of London agents. Higher than I have paid before but not extortionate.
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Jan 12,2016
Minithumbup
By: 'WendoverCourt'
Jan 12,2016
0 people found
this helpful
I currently rent with Martin and Wright and their process of gathering all the details and making sure the tenancy agreement was sorted was very efficient and so very easy for myself and my flatmates! Whenever we've needed any help with payments/lost keys/general questions they've been very accommodating with a professional attitude. Thank you!...
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Jan 12,2016
Minithumbup
By: 'Mike&Dimitra'
Jan 12,2016
0 people found
this helpful
Chloe was very helpful when we were looking for a flat. She helped us shortlist the flats and arranged for the viewings on a Saturday which was very helpful!...
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Jan 12,2016
Minithumbup
By: 'Cameron Jack'
Jan 12,2016
0 people found
this helpful
Jay is a very professional and efficient person. He combines this with a degree of friendliness.I have worked with him well during the lettings process....
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Comment on agent fees
The agent is effective and efficient.
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Jan 11,2016
Minithumbup
By: 'Tiph'
Jan 11,2016
0 people found
this helpful
The service provided was correct however the agent who showed me the flat was not very informed about the property itself. For example there is a sofa that can be transformed in a bed, which is an added value, that he did not mention and I found later on during my stay....
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Jan 11,2016
Minithumbup
By: 'stephane'
Jan 11,2016
0 people found
this helpful
Very good work from both Craig and Jay. They were very helpful and professional. Much appreciated. Would use their services if I were a Landlord....
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Jan 08,2016
Minithumbup
By: 'KG'
Jan 08,2016
0 people found
this helpful
We found our current flat via this agency, the viewing was arranged at a convenient time on a Saturday which was OK. We placed an offer on Monday which was accepted by the landlord after some mutual negotiations, and M&W managed that process. We were a bit worried when we entered the flat as it had some damp issues which I think the agency may have been aware of and felt that we should have been told about. All in all however, Jay was very helpful with the contract and accommodated our reque...
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Comment on agent fees
OK
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Jan 08,2016
Minithumbup
By: 'RB'
Jan 08,2016
0 people found
this helpful
The team at Martin & Wright were great to work with. We had been looking for a flat for months and had a couple of difficulties with other companies. When we started working with Martin & Wright they let us know everything we needed to, kept us in the loop & made a normal stressful process very easy. I would happily use them again in future....
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Jan 08,2016
Minithumbup
By: 'Matt'
Jan 08,2016
0 people found
this helpful
pretty happy with the service. Comission was dropped to accomodate both parties. Email replies and phone calls were prompt and efficient....
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Jan 05,2016
Minithumbup
By: 'Khan'
Jan 05,2016
0 people found
this helpful
I had a very rewarding experience with Martin and Wright. Jay Hayden went beyond the call of duty to ensure I got my flat rented out within two days of putting it on the market. The supporting team were all very helpful and super efficient, specially Robyn. I highly recommend them and will definitely use them again....
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Jan 04,2016
Minithumbup
By: 'D Gossen'
Jan 04,2016
0 people found
this helpful
The Martin & Wright team were courteous, responsive and honest. We would use this agent again and would recommend Martin & Wright to others....
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Dec 31,2015
Minithumbup
By: 'Sharon'
Dec 31,2015
0 people found
this helpful
We received an excellent service from Martin and Wright from the negotiation stage to moving into the property. Jay was available at all times and responded to all queries promptly and in detail....
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Dec 29,2015
Minithumbup
By: 'Martin & Wright'
Dec 29,2015
0 people found
this helpful
Jay Haydon and Martin & Wright provided us with expert advice and were extremely quick and efficient in finding suitable tenants for our property. They organised various repairs to be carried out by a number of trades in readiness for the tenants to move in in a matter of days and continue to manage the property. We are very satisfied and remain confident that this high standard will continue....
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Dec 24,2015
Minithumbup
By: 'Wisa'
Dec 24,2015
0 people found
this helpful
good service. we had the joy of working with Jay. The service was good and everything went smoothly. I want to thank him for the service....
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Dec 23,2015
Minithumbup
By: 'Mar Cabeza'
Dec 23,2015
0 people found
this helpful
In general very good. Very well organised. Next time it would be great if some terms of the contract are more clear, since we have a couple of issues with that....
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Dec 23,2015
Minithumbup
By: 'Paddy'
Dec 23,2015
0 people found
this helpful
Always very helpful, especially when I lose my keys. The whole moving in process was pretty easy and Chloe is always smiling and happy to help us....
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Comment on agent fees
They're too high, like all London estate agents.
Was this helpful? Yes
Dec 21,2015
Minithumbup
By: 'Krispine matie'
Dec 21,2015
0 people found
this helpful
Chloe was amazing, helpful patient and always smily. Everything went very smoothly. Everything was very much apreciated. Chloe showed us few time the place that we are renting now. Her patience and her good mood was apreciated....
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Dec 21,2015
Minithumbup
By: 'V carter'
Dec 21,2015
0 people found
this helpful
Jay was very attentive and thorough throughout the whole process, ensuring that we got our flat. This made renting in a sought after area of London a lot less stressful and problematic than it could have been....
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Dec 18,2015
Minithumbup
By: 'Sandra'
Dec 18,2015
0 people found
this helpful
He listened to our requests and helped us as much as possible. He was kind to us and always gave us feedback when needed....
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Dec 10,2015
Minithumbup
By: 'Ed'
Dec 10,2015
0 people found
this helpful
We used Martin & Wright when seeking a house to let, as 3 friends. Jay and the team and Martin & Wright were extremely friendly, helpful and easy to contact through the entire process. They handled the arrangement with professionalism and good humour. I would not hesitate to recommend them....
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Areas covered
  • NW6
  • NW2
  • NW3
  • NW11
  • NW8
  • NW1
  • NW4
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
92% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £1,351
  • Max: £1,351

Letting
  • Min: £0
  • Max: £0

NALS TPOS SAGEagent


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
255 1 705 10 7 0 7 0 8 2
robyn hughes Khan - upload your photo robyn hughes Khan
1 reviews

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Fees

£100 per person, minimum £140
Last updated at 9:12 AM 18/08/2015 by Jay Hayden

Complaints Procedure

e-mail info@martinandwright.co.uk which is overlooked by Peter, Jay & Malcolm. Complaints will be dealt with within 48 hours.
Last updated at 9:12 AM 18/08/2015 by Jay Hayden

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