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Dexters

170 High Street London
Greater London
W3 6QZ

02081663366
Website not available

Properties for Sale
Properties to Rent

May 11,2017
Minithumbdown
By: 'Buyer'
May 11,2017
28 people found
this helpful
Adam made an appointment to view a property for sale. He did not show up. Waste of everyone's time!...
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By: Marilyn
May 19, 2017
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Hello, I am really sorry that Adam did not meet you at your appointment. If you could email me direct with further details, we would really like to discuss this with you. Kind regards Marilyn customerrelations@dexters.co.uk ...
Feb 15,2016
Minithumbdown
By: 'Emi'
Feb 15,2016
55 people found
this helpful
Worst experience viewing a property and dealing with an agency ever! They arranged literally all viewings together to make the property look super popular which was super embarrassing and unprofessional (considering that they had absolutely no interest in even showing us around...the lady-plant was ...
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Was this helpful? Yes
By: Marilyn
Mar 31, 2016
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters Acton Lettings branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
Jul 05,2015
Minithumbdown
By: 'Mr. S'
Jul 05,2015
110 people found
this helpful
A bunch of irresponsible and unprofessional agents, who almost left us homeless...We tried to use their services when we found a suitable flat to rent in Acton area. We discussed with them and made them aware of our situation (that my partner is employed ...
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What agent could do to change your mind?
Not to keep changing the contracts' terms. Understand the possible consequences of their irresponsibility and unprofessionalism.
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Apr 01,2015
Minithumbup
By: 'Maria and Grzegorz'
Apr 01,2015
0 people found
this helpful
We would like to thank you very much for your help in finding a new home. We were very lucky that we have found you. You were one of the many agencies through which we were looking for an apartment, but there was only you ...
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Was this helpful? Yes
By: Marilyn Plews
Apr 24, 2015
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Hello, I am the Customer Services Manager here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
Mar 11,2015
Minithumbup
By: 'Jessica'
Mar 11,2015
0 people found
this helpful
Very friendly and quick responses. Always replied to my emails and calls. Delivered everything promised and more . Quickly let my property and made sure that he found tenants I asked for. No short-cuts ....
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By: Marilyn
Apr 24, 2015
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Hello, I am Customer Service Manager here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
Mar 02,2015
Minithumbup
By: 'C. Crouch'
Mar 02,2015
0 people found
this helpful
He was very efficient, quick, very polite and much helpfull , and always available when I had questions and he helped me a lot when I needed the most. Ross is a very helpfull interface between the tenants and me....
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Comment on agent fees
I am pleased but I think that 10% is a bit excessive.
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By: Marilyn
Apr 24, 2015
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Hello, I am a Customer Service Manager here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
Jan 26,2015
Minithumbup
By: 'Camilla'
Jan 26,2015
0 people found
this helpful
Without going into too much detail about the property we were originally renting, we had a lot of issues with the building and the land lord seemed unaware of the severity of this. This was very frustrating for myself and fellow tenants as we really ...
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By: Marilyn
Feb 25, 2015
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Hello, I am one of the Managers of the Customer Services Department at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
Aug 31,2014
Minithumbdown
By: 'Stefania'
Aug 31,2014
167 people found
this helpful
Extremely disappointed with Dexters Shepherd's Bush branch. I have had my flat on sale with them for a bit longer than a month and it has been poor and unprofessional service all along. I agreed and a specific fee when I met the branch Director ...
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What agent could do to change your mind?
Dexters has been arrogant and aggressive. Prices do not change withing 3 days, if they thought the starting price was too high they should have advised to start with a lower one with the promise to try to get more. They have serious issues with quality and accuracy in publishing web content, they should have asked my sign off before publishing details of my flat. Very, very, very arrogant and misleading to advertise my flat after the contract termination. They have no consideration at all for customers.
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By: Marilyn Plews
Sep 04, 2014
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Dear Stefania, Just to confirm that we have now been in contact and a meeting has been set up with our Area Director. Complaints are taken very seriously by us and we are always very keen to try and resolve any issued as I hope we have demonstrated by our prompt reaction. Marilyn customerservices@thamesview.co.uk ...
Dec 12,2013
Minithumbup
By: 'Jacob'
Dec 12,2013
0 people found
this helpful
Alex Lessios, the agent we dealt with, was really positive to answer all our questions and helpful with any request we had regarding our new flat. He was always willing and happy to answer our emails and calls without any delay and made us feel ...
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Nov 22,2013
Minithumbup
By: 'Mark'
Nov 22,2013
0 people found
this helpful
Aida was very pleasant and amiable person. In addition, she quickly found places that met my requirements and had a great range of properties to view. She was very helpful in showing me around each property and had a good knowledge of each one, being ...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
50% customers were satisfied with fees 43% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 1 4 0 0 1 0 0 0 2

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Complaints Procedure

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