Dexters

2 New Ealing Broadway Ealing, London
Greater London
W5 2NU

020 8810 0909, 020 8810 1919
Website not available

Properties for Sale
Properties to Rent

“Lost a flat because of this agent...”

Oct 20,2018
Minithumbdown
By: 'Anna'
Oct 20,2018
2 people found
this helpful
I tried to let a flat through Anja, who took a holding deposit and told me she'd confirm back to me and to send through all my bank statements, employment contract etc. for the bank reference. After 3 days, 7 unanswered phone calls and a conversation ...
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Comment on agent fees
Average
Was this helpful? Yes
By: Anna Tomkins
Nov 19, 2018
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Marilyn That's not correct - no one from Dexters has tried to contact me about this or anything else. It seems disingenuous of you to claim otherwise. I'm guessing trying to contact you would be just as fruitless. ...
Feb 07,2018
Minithumbup
By: 'B.B.'
Feb 07,2018
0 people found
this helpful
Always very responsive and attentive. Great service....
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Comment on agent fees
Reasonable.
Was this helpful? Yes
Feb 01,2018
Minithumbup
By: 'Nick Hughes'
Feb 01,2018
0 people found
this helpful
Thank you Abby for being so helpful and supportive, I would not hesitate to recommend you and the great team at Dexters to a friend. Keep up the great work, you are a credit to the profession!...
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Comment on agent fees
Great given the level of service provided!
Was this helpful? Yes
By: Marilyn
Feb 12, 2018
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Dear Nick, We are delighted to read that our Ealing Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...
Nov 21,2017
Minithumbup
By: 'Sonia Mansurian'
Nov 21,2017
0 people found
this helpful
Lucy has always let my property promptly and with courtesy. Lucy understands what I expect from tenants and always delivers. Lucy is very professional and I am extremely happy working with her....
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Comment on agent fees
The fees are higher than other agents in the locality
Was this helpful? Yes
By: Marilyn
Dec 07, 2017
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Dear Sonia, We are delighted to read that our Ealing Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...
Jul 19,2017
Minithumbup
By: 'osama'
Jul 19,2017
2 people found
this helpful
My experience with Dexters is a positive one , I have been a client with Dexters for more than ten years and I have been dealing with Kim recently and I am quite happy with the service I am receiving...
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Comment on agent fees
the fees is quite reasonable
Was this helpful? Yes
By: Marilyn
Jul 21, 2017
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Dear Osama, Thank you for your review regarding your experience with our Ealing Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...
Jul 18,2017
Minithumbup
By: 'LucyH'
Jul 18,2017
1 people found
this helpful
Hi, Kim has been an excellent agent for my property in Acton, she responds quickly to any problems I have and is always cheerful and engaging when I call....
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Comment on agent fees
No more than expected.
Was this helpful? Yes
By: Marilyn
Jul 21, 2017
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Dear Lucy, Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...
Jul 07,2017
Minithumbup
By: 'Petitbot'
Jul 07,2017
0 people found
this helpful
We have used Dexters as our letting agents for 4 years on two properties in Ealing. Over this time they have certainly given us honest and good advice and always been very supportive. The approach is professional and the whole team evidently works together well and ...
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Comment on agent fees
Fine - in line with the market
Was this helpful? Yes
By: Marilyn
Jul 14, 2017
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Dear Petitbot, Thank you very much for your great review regarding our Ealing Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...
Jun 28,2017
Minithumbup
By: 'The doctor'
Jun 28,2017
0 people found
this helpful
I have been working with Daisy for coming on to a couple of years now and during this time she has been nothing but extremely helpful and considerate. She is very clear when we talk and understands my requests and acts on them promptly and ...
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Comment on agent fees
Fees are very reasonable.
Was this helpful? Yes
By: Marilyn
Jun 30, 2017
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Dear The Doctor, I am writing to say thank you for your kind comments about the service you received from our Ealing Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...
Jun 12,2017
Minithumbdown
By: 'Liberty Blackburn'
Jun 12,2017
33 people found
this helpful
I can't believe how rude and unhelpful the property management are. DO NOT rent from here. I have been in a property for 18montha costing £1850 a month and was without a boiler and then therefore no heating for 3 weeks and had to call mulitiple ...
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Comment on agent fees
Ok
Was this helpful? Yes
By: Marilyn
Jun 13, 2017
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Dear Liberty, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...
Mar 02,2017
Minithumbdown
By: 'TechnoMage'
Mar 02,2017
34 people found
this helpful
Never again! Absolutely awful service! Property management department of Dexters is as terrible as their lettings. They always blame everything on the landlords and try to push as many tasks on the tenants as possible. They cannot do a single thing right (cannot enter the ...
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Comment on agent fees
NA
Attachments

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By: TechnoMage
Mar 11, 2017
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Dear Marilyn Plews, Thanks for your reply. I already have your company's final point of view. Unsurprisingly Dexters has not taken any responsibility for anything. Consequently I am taking this case to the small claims court. Again I want draw attention and suggest everyone to AVOID DEXTERS AT ALL COSTS! Regards ...
Feb 16,2017
Minithumbdown
By: 'TechnoMage'
Feb 16,2017
28 people found
this helpful
Never again! Absolutely the worst agency I have ever been in touch with. They made numerous errors during setting up our rental contract and misrepresented us in numerous occasions towards the landlords. They absolutely take no responsibility for any of their actions and always blame ...
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Comment on agent fees
Average fees
Was this helpful? Yes
Mar 19,2016
Minithumbdown
By: 'Member of public'
Mar 19,2016
50 people found
this helpful
Dexters put up a For Rent sign on our railings without our consent. These railings do not belong to the house for which they are looking for tenants. I called Dexters and asked for the sign to be removed as it is on private property ...
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What agent could do to change your mind?
Not applicable.
Attached Files
Comment on agent fees
Not applicable.
Was this helpful? Yes
By: Marilyn
Mar 30, 2016
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters Ealing branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
Aug 24,2015
Minithumbup
By: 'Elisabetta'
Aug 24,2015
0 people found
this helpful
Extremely pleased with the service that we have received at Dexters. We were particularly impressed with Dan Jackson whom helped us throughout the process and his professional and friendly manner made the flat search less difficult. He is proactive and time keeper, and was sincerely ...
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Was this helpful? Yes
By: Marilyn
Oct 05, 2015
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Hello, I am the Customer Services Manager here at Dexter's and I just wanted to say thank you for your kind comments about the service you received from our Ealing branch an in particular Dan Jackson. It is always nice to read about happy customers. Kind regards Marilyn ...
Dec 20,2013
Minithumbup
By: 'WChebib'
Dec 20,2013
0 people found
this helpful
Jack Sullivan was the first agent to show us a property when we started looking at the end of October 2013. We used several agencies and several agents over more than one month. The fact that it was Jack that got us our current residence is ...
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Was this helpful? Yes
By: Marilyn
Jan 08, 2014
View all comments (1)
Thank you for your comments as we pride ourselves on giving an excellent level of service and I am happy that our team has achieved this for you. Once again, thank you for taking the time to write – it is always nice to hear about a happy customer. Marilyn Customer Services ...
Dec 11,2013
Minithumbup
By: 'GA'
Dec 11,2013
0 people found
this helpful
Excellent service they know exactly what type of cliental we are looking for very proffessional and use them for all our properties....
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Was this helpful? Yes
Dec 03,2013
Minithumbup
By: 'LoutteUK'
Dec 03,2013
0 people found
this helpful
Great help from the agency. I successfully find a flat and JAck was very helpful as I am note a native English speaker he helps me going through documents easily...
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Was this helpful? Yes
Dec 03,2013
Minithumbup
By: 'alsumaidaie'
Dec 03,2013
0 people found
this helpful
Camila she is one of the best letting agent I have ever deal with, fast response, reliable, follow your need and get you what you want, great negotiator, she is the best...
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Was this helpful? Yes
Dec 02,2013
Minithumbup
By: 'Moorlords'
Dec 02,2013
1 people found
this helpful
Dexters found us a good tenant very quickly, and the staff in the lettings office were helpful & courteous. All went smoothly, except for two things: 1. The landlord's e-mail address logged by head office was mistyped, with the result that the check in report, and ...
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Was this helpful? Yes
Nov 27,2013
Minithumbup
By: 'Mr P'
Nov 27,2013
0 people found
this helpful
Good overall service, and problem sorted out with tenant moving out early, by finding another tenant in reasonable timescale given the time of the year. Positive and helpful service all together....
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Was this helpful? Yes
Nov 26,2013
Minithumbup
By: 'Liz S'
Nov 26,2013
0 people found
this helpful
I have been a landlady with Dexters for over 5 years now and have always experienced excellent service. On numerous occasions the lettings team in Ealing have gone above and beyond their role to help me out and provide advice. I am always overwhelmed by the ...
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Was this helpful? Yes
Nov 22,2013
Minithumbup
By: 'Amanda'
Nov 22,2013
1 people found
this helpful
Very happy with the service I received from Dexters. Phones answered, messages passed on, appointments kept and promises honoured - all done in a friendly but professional manner....
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Was this helpful? Yes
Nov 21,2013
Minithumbup
By: 'river-trading'
Nov 21,2013
0 people found
this helpful
We have enjoyed many years of good business with Dexters Estate Agents. Great communications and a willingness to go the extra mile. I would recommend them wholeheartedly....
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Was this helpful? Yes
Oct 10,2013
Minithumbup
By: 'Mandy Fee'
Oct 10,2013
1 people found
this helpful
From the very first phone call, the level of service I received from every member of staff I dealt with was exceptional, and was conducted in a very friendly and efficient manner. The whole process seemed effortless for them. As an overseas investor, their professional ...
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Was this helpful? Yes
Jul 01,2013
Minithumbdown
By: 'Ealing Landlord'
Jul 01,2013
85 people found
this helpful
Where do I start. I have rented my property in South Ealing through Dexters, I asked them for the tenants to move in on the 26th, when I signed the contract they informed me that I had signed a contract that stated the 24th and ...
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What agent could do to change your mind?
Focus more on customer service and look at their operating model
Attached Files
Was this helpful? Yes
By: Louise
Jul 09, 2013
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise ...
Jul 19,2011
Minithumbup
By: 'Ex_landlord_in_ealing'
Jul 19,2011
2 people found
this helpful
I rented my flat out through Dexters, who also managed it, before I sold it to my tenants earlier this year. As a landlord I had a very positive experience. The team told me they had suitable tenants ready and waiting for a flat like ...
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Was this helpful? Yes
Jul 12,2011
Minithumbdown
By: 'don't do dexters'
Jul 12,2011
91 people found
this helpful
I will never use this agernt again. They lie to tenants and try to get prospective tenants to outbid each other despite having a holding deposit. Also having rented a property from one of the landlords they represent, they collude with the landlord to hold ...
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Was this helpful? Yes
Feb 02,2011
Minithumbdown
By: 'Joe'
Feb 02,2011
88 people found
this helpful
Similar experience to others expressed here. Paid a holding deposit only to discover other 'offers' were being considered. Conflicting stories followed. I'm not convinced they even knew the truth themselves by the end of the saga. Being told the property was being let to someone ...
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Was this helpful? Yes
Nov 26,2010
Minithumbdown
By: 'nodexters'
Nov 26,2010
87 people found
this helpful
Sadly had similar story than many others did, had holding deposit on a flat and 2(!!!) days before move in date they pulled out. We are most certainly going to take it further anyone having similar issues is more than welcome to join us; let me ...
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Was this helpful? Yes
Sep 24,2010
Minithumbdown
By: 'Gone Elsewhere'
Sep 24,2010
89 people found
this helpful
Once a holding deposit were put down, they continued to market, despite the fact that preventing this is the precise reason holding deposits have any benefit to tenants. Then tried to lie about it, but couldn't even do that right. Agents repeatedly had incorrect facts ...
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Was this helpful? Yes
Sep 16,2010
Minithumbdown
By: 'Anrgy Agent'
Sep 16,2010
90 people found
this helpful
Worst estate agent that I have ever dealt with. Took a deposit down on a property in order to secure it, then continued to advertise it and let out to someone else, days before we were due to move in. Added to which, staff whilst ...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
82% customers were satisfied with fees 54% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £500,000
  • Max: £500,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
12 1 5 5 1 1 1 0 1 6

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Dexters, London W5 2NU

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