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    Jimmy Lidstone
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    Russ Lidstone
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    Lee Liasi
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    Jo Cooke
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    Steven Lee
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    Camila Higgs
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    Hakeem Adeshina
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    Jack Sullivan
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    Dan Jackson
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Dexters

2 New Ealing Broadway Ealing, London
Greater London
W5 2NU

020 88100909

Oct 19,2016
Minithumbdown
By:
Oct 19,2016
15 people found
this helpful
This is my second time moving house, and, thanks to Dexters, wil probably be the most stressful one in my life. As I've read multiple people write in reviews, the initial house viewing is very misleading, as staff are eager to make money. However, once the deposit was made, the quality of treatment I received plummeted. One member of staff who upset my housemates in particular was named Alicia. She, more than any other maudlin member of staff, was not only inconsistent with her deadlines but al...
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Comment on agent fees
The fact that I have been charged money to be put through so much strain and hassle is an absolute joke.
Was this helpful? Yes
By: Marilyn
Oct 28, 2016
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Ealing Office. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerrelations@dexters.co.uk I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn....
Mar 19,2016
Minithumbdown
By:
Mar 19,2016
48 people found
this helpful
Dexters put up a For Rent sign on our railings without our consent. These railings do not belong to the house for which they are looking for tenants. I called Dexters and asked for the sign to be removed as it is on private property which does not belong to the house for rent. I explained that previous signs put up on these railings had caused damage to the paintwork which has recently been renewed. The Dexters woman who answered my call was rude, unhelpful, impatient, bad-tempered and dismi...
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What agent could do to change your mind?
Not applicable.
Comment on agent fees
Not applicable.
Was this helpful? Yes
By: Marilyn
Mar 30, 2016
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters Ealing branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn....
Aug 24,2015
Minithumbup
By:
Aug 24,2015
0 people found
this helpful
Extremely pleased with the service that we have received at Dexters. We were particularly impressed with Dan Jackson whom helped us throughout the process and his professional and friendly manner made the flat search less difficult. He is proactive and time keeper, and was sincerely engaged in finding the perfect flat for us. The team in the office was reporting the messages efficiently so he could get in contact as soon as possible and respond to our calls and requests. I will definitely use De...
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Was this helpful? Yes
By: Marilyn
Oct 05, 2015
View all comments (1)
Hello, I am the Customer Services Manager here at Dexter's and I just wanted to say thank you for your kind comments about the service you received from our Ealing branch an in particular Dan Jackson. It is always nice to read about happy customers. Kind regards Marilyn....
Dec 20,2013
Minithumbup
By:
Dec 20,2013
0 people found
this helpful
Jack Sullivan was the first agent to show us a property when we started looking at the end of October 2013. We used several agencies and several agents over more than one month. The fact that it was Jack that got us our current residence is testament to his tenacity. He quickly understood what we needed and showed us appropriate properties. He was very empathetic, helpful and patient and always good company....
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Was this helpful? Yes
By: Marilyn
Jan 08, 2014
View all comments (1)
Thank you for your comments as we pride ourselves on giving an excellent level of service and I am happy that our team has achieved this for you. Once again, thank you for taking the time to write รขโ‚ฌโ€œ it is always nice to hear about a happy customer. Marilyn Customer Services....
Dec 11,2013
Minithumbup
By:
Dec 11,2013
0 people found
this helpful
Excellent service they know exactly what type of cliental we are looking for very proffessional and use them for all our properties....
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Was this helpful? Yes
Dec 03,2013
Minithumbup
By:
Dec 03,2013
0 people found
this helpful
Great help from the agency. I successfully find a flat and JAck was very helpful as I am note a native English speaker he helps me going through documents easily...
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Was this helpful? Yes
Dec 03,2013
Minithumbup
By:
Dec 03,2013
0 people found
this helpful
Camila she is one of the best letting agent I have ever deal with, fast response, reliable, follow your need and get you what you want, great negotiator, she is the best...
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Was this helpful? Yes
Dec 02,2013
Minithumbup
By:
Dec 02,2013
1 people found
this helpful
Dexters found us a good tenant very quickly, and the staff in the lettings office were helpful & courteous. All went smoothly, except for two things: 1. The landlord's e-mail address logged by head office was mistyped, with the result that the check in report, and other important e-mails, were sent to a non-existent e-mail address. As a result, the check in report and the other e-mails were delayed by around two weeks. 2. An electronic key fob was not handed to the new tenant at ...
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Was this helpful? Yes
Nov 27,2013
Minithumbup
By:
Nov 27,2013
0 people found
this helpful
Good overall service, and problem sorted out with tenant moving out early, by finding another tenant in reasonable timescale given the time of the year. Positive and helpful service all together....
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Was this helpful? Yes
Nov 26,2013
Minithumbup
By:
Nov 26,2013
0 people found
this helpful
I have been a landlady with Dexters for over 5 years now and have always experienced excellent service. On numerous occasions the lettings team in Ealing have gone above and beyond their role to help me out and provide advice. I am always overwhelmed by the level of help and support they provide. Thanks Lee for all your help over the last 5 years and Blaise for going above and beyond on my recent letting - I massively appreciate all your support....
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Was this helpful? Yes
Nov 22,2013
Minithumbup
By:
Nov 22,2013
1 people found
this helpful
Very happy with the service I received from Dexters. Phones answered, messages passed on, appointments kept and promises honoured - all done in a friendly but professional manner....
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Was this helpful? Yes
Nov 21,2013
Minithumbup
By:
Nov 21,2013
0 people found
this helpful
We have enjoyed many years of good business with Dexters Estate Agents. Great communications and a willingness to go the extra mile. I would recommend them wholeheartedly....
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Was this helpful? Yes
Oct 10,2013
Minithumbup
By:
Oct 10,2013
1 people found
this helpful
From the very first phone call, the level of service I received from every member of staff I dealt with was exceptional, and was conducted in a very friendly and efficient manner. The whole process seemed effortless for them. As an overseas investor, their professional approach and eagerness to go that extra mile left the whole transaction very relaxed and stress-free for me. The property was sold in pretty much the timeframe they had advised and achieved a higher price than I expected. although...
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Was this helpful? Yes
Jul 01,2013
Minithumbdown
By:
Jul 01,2013
82 people found
this helpful
Where do I start. I have rented my property in South Ealing through Dexters, I asked them for the tenants to move in on the 26th, when I signed the contract they informed me that I had signed a contract that stated the 24th and I needed to get out pronto. They hassled me left right and centre and they got me to move out earlier paying for a night stay in a hotel. They still haven t paid it and they have been hassling me for 3 days rent for free because they also messed up the tenants and the ten...
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What agent could do to change your mind?
Focus more on customer service and look at their operating model
Was this helpful? Yes
By: Louise
Jul 09, 2013
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise....
Jul 19,2011
Minithumbup
By:
Jul 19,2011
2 people found
this helpful
I rented my flat out through Dexters, who also managed it, before I sold it to my tenants earlier this year. As a landlord I had a very positive experience. The team told me they had suitable tenants ready and waiting for a flat like mine, and it turned out they were right! The tenants were great; Dexters got me a very good rent - more than expected; and the fees charged were competitive - all parties were very happy. Having got it rented, I found Dexters management service very professional, ...
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Was this helpful? Yes
Jul 12,2011
Minithumbdown
By:
Jul 12,2011
88 people found
this helpful
I will never use this agernt again. They lie to tenants and try to get prospective tenants to outbid each other despite having a holding deposit. Also having rented a property from one of the landlords they represent, they collude with the landlord to hold onto your deposit for as long as possible despite meeting all of the requirements. Do not use this estate agent and be wary of any landlords that use them regularly as all they care about is ripping off tenants as that makes them popular with ...
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Was this helpful? Yes
Feb 02,2011
Minithumbdown
By:
Feb 02,2011
86 people found
this helpful
Similar experience to others expressed here. Paid a holding deposit only to discover other 'offers' were being considered. Conflicting stories followed. I'm not convinced they even knew the truth themselves by the end of the saga. Being told the property was being let to someone else seems like a blessing in disguise and a lucky escape. ...
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Was this helpful? Yes
Nov 26,2010
Minithumbdown
By:
Nov 26,2010
85 people found
this helpful
Sadly had similar story than many others did, had holding deposit on a flat and 2(!!!) days before move in date they pulled out. We are most certainly going to take it further anyone having similar issues is more than welcome to join us; let me know!...
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Was this helpful? Yes
Sep 24,2010
Minithumbdown
By:
Sep 24,2010
86 people found
this helpful
Once a holding deposit were put down, they continued to market, despite the fact that preventing this is the precise reason holding deposits have any benefit to tenants. Then tried to lie about it, but couldn't even do that right. Agents repeatedly had incorrect facts about properties, including basics like moving in dates. Unprofessional, certainly not putting the customer first, whether a tenant or landlord. Stay well, well clear....
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Was this helpful? Yes
Sep 16,2010
Minithumbdown
By:
Sep 16,2010
88 people found
this helpful
Worst estate agent that I have ever dealt with. Took a deposit down on a property in order to secure it, then continued to advertise it and let out to someone else, days before we were due to move in. Added to which, staff whilst friendly at first then became impossible to get in touch with. Also they refuse to re-credit the holding deposit for 12days!...
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Was this helpful? Yes
Aug 16,2010
Minithumbup
By:
Aug 16,2010
1 people found
this helpful
Recently occupied a flat let and managed by Dexters. They were fairly good for a letting agent, I've certainly had the misfortune to come accross much worse. There were a couple of issues moving in due to Dexter failing to communicate between tennant/landlord effectively but beyond that nothing too bad. Maintenance and general management issues were dealt with fairly promptly and effectively. ...
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Was this helpful? Yes
Oct 18,2009
Minithumbdown
By:
Oct 18,2009
2 people found
this helpful
Was this helpful? Yes
Nov 21,2007
Minithumbdown
By:
Nov 21,2007
87 people found
this helpful
Dexters missed appointments, sent the wrong buyers, I didn't feel I could trust a word they said. Never again. How thsy are in business I don't know....
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Was this helpful? Yes
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Jimmy Lidstone - upload your photo Jimmy Lidstone
1 reviews

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Russ Lidstone - upload your photo Russ Lidstone
1 reviews

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Lee Liasi - upload your photo Lee Liasi
1 reviews

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Jo Cooke - upload your photo Jo Cooke
1 reviews

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Steven Lee - upload your photo Steven Lee
1 reviews

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Camila Higgs - upload your photo Camila Higgs
2 reviews

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Hakeem Adeshina - upload your photo Hakeem Adeshina
1 reviews

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Jack Sullivan - upload your photo Jack Sullivan
0 reviews

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Dan Jackson - upload your photo Dan Jackson
1 reviews

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