Dexters - Chiswick, London, W4

25 reviews 2.6/5 rating
  • 60% valuation accuracy
  • 40% recommend
  • 56% fee satisfaction
Dexters

388 Chiswick High Road Chiswick, London
Greater London
W4 5TF

020 8995 4321, 020 8995 5439


Properties for Sale
Properties to Rent

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“Great, efficient service...”

Dec 05,2018
Minithumbup
By: 'Mr Gertschwider'
Dec 05,2018
0 people found
this helpful
I had a great experience renting my flat out with Dexters. They found me new tenant within 2 days after my previous agent taking 6 weeks!...
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“Disappointing, untrustworthy...”

Nov 19,2018
Minithumbdown
By: 'JMC'
Nov 19,2018
3 people found
this helpful
A disappointing experience. We did sell a house through them, but I wouldn't trust their advice again. They were not honest with us, and the move itself was unnecessarily difficult. Results and commission is all they are concerned about, and they would not adjust their ...
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Comment on agent fees
See above
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By: Marilyn Plews
Dec 05, 2018
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Dear JMC, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Plews Customer Relations Team ...

“If only Zero Star's was an option...”

Nov 09,2018
Minithumbdown
By: 'Insider'
Nov 09,2018
5 people found
this helpful
Totally shocking experience with this agency... After putting an offer on for the property and having it accepted with confirmation by both the landlord and Kate. Kate took a holding deposit from us and requested us for additional information on the evening of 05/11, On the ...
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By: Marilyn Plews
Dec 05, 2018
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Dear Sir/Madam, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk I would like to look into this matter on your behalf. Kind regards, Marilyn Plews Customer Relations Team ...

“Worst Experience...”

Jul 18,2018
Minithumbdown
By: 'Lisa'
Jul 18,2018
8 people found
this helpful
No clue why the google reviews are full of five stars. Shocking experience. I found out Dexter is badly managed from a viewing. The property I viewed was literally next to the Chiswick office, so that I presumed I would be in time for the ...
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By: Marilyn
Jul 20, 2018
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Dear Lisa, Thank you for your feedback, however I am very sorry to read that you have been unhappy with our Chiswick office. As I am unable to find your details on our database from your review, if you could please email me with further details at customerrelations@dexters.co.uk, I would like to look into this matter on your behalf. In the meantime, I would like to thank you for bringing this to our attention. Kind regards Marilyn Head of Customer Relations ...

“Well what can I say probably the worst experience we ......”

Feb 17,2018
Minithumbdown
By: 'Nancy'
Feb 17,2018
21 people found
this helpful
Well what can I say probably the worst experience we have had. Whist living in the property they were incredibly slow to act on anything, we were without a shower for 10 days in the end we contacted the landlord directly, paid for it to be ...
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By: Marilyn
Mar 15, 2018
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Dear Nancy, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Marilyn Head of Customer Relations ...

“Natasha Cree is a wonderful agent, truthful and reliable and ......”

Oct 11,2017
Minithumbup
By: 'GSL'
Oct 11,2017
0 people found
this helpful
Natasha Cree is a wonderful agent, truthful and reliable and someone we have been trusting for a while now without ever being let down,...
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By: Marilyn
Oct 17, 2017
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Dear GSL, I am writing to say thank you for your kind comments about the service you received from our Chiswick Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“Very slow to respond. Doesn't check emails and doesn't return ......”

Jun 09,2017
Minithumbdown
By: 'Abdul'
Jun 09,2017
29 people found
this helpful
Very slow to respond. Doesn't check emails and doesn't return your calls. Because of this even after agreeing on the offer, completing the references, paying all fees, and even after tenancy agreement is issued we lost the rental property....
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“They have been completely useless. They've been quick to chase ......”

Apr 26,2017
Minithumbdown
By: 'Unhappy'
Apr 26,2017
30 people found
this helpful
They have been completely useless. They've been quick to chase us for money and very slow to respond once we've proved we've already paid. They manage to get every contract wrong, each time someone new joins or leaves - we're currently on revision 4 of the ...
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By: Marilyn Plews
May 03, 2017
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I am sorry to read that your experience with our Dexters Chiswick office has not been as we would expect it to be.. I would very much like to review this with the office if you could email me with further details at customerrelations@dexters.co.uk and I can then take this up with this office. I look forward to hearing from you. Marilyn Plews, Head of Customer Relations ...

“I found my hunt for a place to stay whilst ......”

Oct 27,2016
Minithumbup
By: 'floeyhoey'
Oct 27,2016
0 people found
this helpful
I found my hunt for a place to stay whilst working in London away from Gloucester a puremail breeze. Can't wait to move into my new pad. Thanks Sacha for making my search for an additional home so stressed free....
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Comment on agent fees
Good
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By: Marilyn
Oct 28, 2016
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Hello, I am the Head of Customer Relations here at Dexters. I just wanted to say thank you for your kind comments about the service you received. Feedback is very important to us and it is always nice to read about happy customers. Marilyn ...

“GREAT AGENT, GREAT EXPERIENCE - Michael Varilone and Andrew Shaw ......”

Oct 27,2016
Minithumbup
By: 'Ms Doran'
Oct 27,2016
0 people found
this helpful
GREAT AGENT, GREAT EXPERIENCE - Michael Varilone and Andrew Shaw were both very lovely people to deal with, gave me honest and weekly feedback with regards to viewings which took place - I would definitely say their fees are justifiable as they were able to ...
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By: Marilyn
Oct 28, 2016
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Hello, I am the Head of Customer Relations here at Dexters. I just wanted to say thank you for your kind comments about the service you received. Feedback is very important to us and it is always nice to read about happy customers. Marilyn ...

“I wish I could put 0 stars. Most inefficient, inconsistent, s* ......”

Sep 29,2016
Minithumbdown
By: 'Desiree'
Sep 29,2016
44 people found
this helpful
I wish I could put 0 stars. Most inefficient, inconsistent, s* unreliable, useless, lazy estate agent*. They have no idea about how to rent a house and the only thing they were good at was chasing us every month to ask for money when we had ...
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By: Marilyn
Oct 06, 2016
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Hello Desiree, I am really sorry to hear that you have been unhappy with the service provided by our Chiswick Office and Property Management team. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerrelations@dexters.co.uk I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“I will never ever even look to the Dexters brand ......”

Sep 27,2016
Minithumbdown
By: 'Ali'
Sep 27,2016
45 people found
this helpful
I will never ever even look to the Dexters brand after the bad experience I have had with them. If you want to be messed around, and to have your time wasted, then this brand will recieve the full five stars. If I am meeting ...
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Comment on agent fees
They do not seem to have a structure when it comes to fees. Do not assume that just because you've signed a paper or given your card details, that any fees or deposites will be taken. They don't. Not to be trusted.
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By: Mari
Oct 25, 2018
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Hi , had exactly the same experience. Except that we were asked more and more money for guarantee before signing the contract. We were lucky to realize that we are being fouled! ...

“If I could give Dexters minus stars I would. The ......”

Sep 13,2016
Minithumbdown
By: 'Howcanthisbe'
Sep 13,2016
46 people found
this helpful
If I could give Dexters minus stars I would. The team, specifically Alex Cook, Kamil, Jonathan Hill are obnoxious, aggressive and unprofessional. We rented a house from Dexters in 2012 when we were due to have newborn twins. At the end of our rental year we ...
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By: Marilyn
Oct 05, 2016
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Chiswick Office. I am Head of Customer Relations and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerrelations@dexters.co.uk I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“This review goes for all Dexters to be honest, but ......”

Oct 02,2015
Minithumbdown
By: 'Ibie'
Oct 02,2015
81 people found
this helpful
This review goes for all Dexters to be honest, but mainly the chiswick branch. I find that with the likes of Dexters, Foxtons, Haart and so on the running theme is dishonesty and a total lack of people skills. It's as if they literally discard ...
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By: Marilyn
Oct 23, 2015
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters branch which is part of the Thamesview Group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“I dealt with Michael at Dexters when I was looking ......”

Aug 14,2014
Minithumbup
By: 'Clare'
Aug 14,2014
1 people found
this helpful
I dealt with Michael at Dexters when I was looking for agents to rent my property through. What I liked was that he was honest, and straight talking and actually gave me lots of valuable advice about the market and how things work....
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By: Marilyn
Aug 18, 2014
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Hello, I am head of customer services here at Dexters Estate Agents and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“TL;DR won't listen to you, promise you a lot ......”

Jun 28,2014
Minithumbdown
By: 'Your irate ex-and-hopefully-never-again customer.'
Jun 28,2014
188 people found
this helpful
TL;DR won't listen to you, promise you a lot and consistently fail to deliver anything, fail to respect simple rules of visiting the house despite numerous requests. Dear Dexters, You are officially hopeless. I won't mention how many times you told us that you'll ...
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What agent could do to change your mind?
Follow extremely simple instructions.
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By: Marilyn
Jul 15, 2014
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Chiswick branch. I am head of Customer Services and I wondered if I could be of any further assistance? If you could e-mail further details to me at customerservices@thamesview.co.uk, I would like to investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...

“Oh how I wish I read comments in this forum ......”

May 28,2014
Minithumbdown
By: 'Triple-check everything'
May 28,2014
189 people found
this helpful
Oh how I wish I read comments in this forum before dealing with Dexters! I hope these comments would be helpful to someone in the future, but clearly my experience is quite in line with other tenants' comments on Dexters Chiswick / Tom specifically. We have ...
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What agent could do to change your mind?
Be honest.
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By: Rose
Jul 25, 2015
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I have to agree with you here. I'm trying Dexters for the second time (although I'm not holding out high hopes, and I have several back up plans in case things should hit the fan) and Tom Mclarnon was an absolute NIGHTMARE to deal with when letting the property I am moving out of now. He was 100% a liar and lied about even the littlest things concerning the property, he was rude and disrespectful to the HIGHEST degree and he was just all around a dick. I have been told he no longer works with th ...

“Tom organised the creation of a listing for our property, ......”

May 17,2014
Minithumbup
By: 'Jean'
May 17,2014
2 people found
this helpful
Tom organised the creation of a listing for our property, met prospective clients at the property for viewings and closed the deal/created the contract (before handing over to a property management agent under our instruction). Tom was professional, kept to appointments and schedules, and ...
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By: Marilyn
May 19, 2014
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Hello, I am head of customer services for Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“From the beginning to end absolutely terrible. The lease contract\......”

Mar 02,2014
Minithumbdown
By: 'A'
Mar 02,2014
182 people found
this helpful
From the beginning to end absolutely terrible. The lease contract\'s standard clauses cannot be changed even the landlord and the tenant agree. I was not aware of this at the time when I put the deposit time as I would have then asked for ...
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What agent could do to change your mind?
Be transparent and open Treat your clients with respect Do your job
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By: A
Mar 27, 2014
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I am afraid I have no faith in the review process as we discussed with Chiswick Branch Manager and got absolutely no where. ...

“Hi Turhan, Hope you had nice weekend. Thank you for ......”

Dec 03,2013
Minithumbup
By: 'GH'
Dec 03,2013
2 people found
this helpful
Hi Turhan, Hope you had nice weekend. Thank you for all your hard work with our viewings. We saw a property on Friday which was on with Winkworths/Foxtons in Bourne Place, flat above Zizzi, which really ticks all the boxes and made an offer ...
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“It is always nerve wreaking taking a property off the ......”

Aug 01,2013
Minithumbup
By: 'Siobhan'
Aug 01,2013
2 people found
this helpful
It is always nerve wreaking taking a property off the market. But Tom and Micheal did everything they could to make this a smooth transition. They were both polite, genuine and worked very hard to get the paperwork processed quickly. Although busy, you could tell ...
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“Tom was very likeable, friendly, punctual, understanding and professional. These ......”

Jun 19,2013
Minithumbup
By: 'Christian'
Jun 19,2013
3 people found
this helpful
Tom was very likeable, friendly, punctual, understanding and professional. These are qualities we personally value. He also moved swiftly on things that needed to be done to speed up the moving process. All round a top job!...
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“I spent about 2 months looking for a place and had ......”

Jun 03,2013
Minithumbup
By: 'Abdi'
Jun 03,2013
2 people found
this helpful
I spent about 2 months looking for a place and had been to many agents and seen many properties. I saw Dexters twice towards the end of my search and tether and found both their properties and their attitude a welcome delight. Tom, was proffesional, warm ...
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“In general same comments as everyone here: everything starts professional ......”

Mar 02,2013
Minithumbdown
By: 'NEVERagainDEXTERS'
Mar 02,2013
93 people found
this helpful
In general same comments as everyone here: everything starts professional and then once we signed we were at various stages "blackmailed" by Dexters team e.g.: "If you don\'t sign for this amount you will loose your money" or "If you don\'t present ...
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“We approched Dexters for rental properties in Chiswick, they were ......”

Mar 23,2012
Minithumbdown
By: 'ResponsibleTenant'
Mar 23,2012
94 people found
this helpful
We approched Dexters for rental properties in Chiswick, they were ever so kind to show us a few, we saw one we liked. After being told by the agent that we could have this flat unfurnished, we put down a holding deposit that same day. ...
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What agent could do to change your mind?
They could have been honest with the terms of the tenancy .
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By: Louise
Apr 05, 2012
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Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise ...
Areas covered
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
56% customers were satisfied with fees 60% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 0 6 9 0 1 0 0 0 5

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Dexters, London W4 5TF

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Opening hours


  • Monday: 08:00 - 20:00
  • Tuesday: 08:00 - 20:00
  • Wednesday: 08:00 - 20:00
  • Thursday: 08:00 - 20:00
  • Friday: 08:00 - 20:00
  • Saturday: 08:00 - 20:00
  • Sunday: 08:00 - 20:00

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