• claim your profile
    Jim Fryer
  • claim your profile
    Emily Pomroy-Smith
  • claim your profile
    Georgina Lewis
  • claim your profile
    Theresa Anderson
  • claim your profile
    Ryan Morgan
  • claim your profile
    Tega Tonigho
  • claim your profile
    Chantel Morgan
  • claim your profile
    Nathan Walters
  • claim your profile
    Elmira Moghadam
  • claim your profile
    Shivani Vara
No description available.
Dexters

39 Westferry Road Canary Wharf, London
Greater London
E14 8JH

S-020 7517 1199 L-0207 517 1190
Oct 16,2017
Minithumbup
Chantel Morgan
By: 'lara'
Oct 16,2017
0 people found
this helpful
chantel was very helpful in ensuring a smooth letting process and was very professional and knowledgeable through out the process...
read full review
Was this helpful? Yes
By: Marilyn
Oct 17, 2017
View all comments (1)
Dear Lara, I am writing to say thank you for your kind comments about the service you received from our Canary Wharf Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...
Oct 12,2017
Minithumbup
Shivani Vara
By: 'Brenda'
Oct 12,2017
0 people found
this helpful
Shivani has been looking after our property for the last few years. She is super conscientious about her job and deals with all our property issues in a timely and efficient manner. She will always look for the best price when having repairs done or items replaced. We would have no hesitation in recommending her to friends. She is a pleasure to deal with....
read full review
Comment on agent fees
Fair
Was this helpful? Yes
By: Marilyn
Oct 17, 2017
View all comments (1)
Dear Brenda, Thank you for your review regarding your experience with our Canary Wharf Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...
Oct 05,2017
Minithumbup
Nathan Walters
By: 'Siri'
Oct 05,2017
0 people found
this helpful
I find Nathan very polite and helpful. He is always willing to assist in every way he can. True professional....
read full review
Comment on agent fees
Very fair commission.
Was this helpful? Yes
By: Marilyn
Oct 17, 2017
View all comments (1)
Dear Siri, Thank you very much for your great review regarding our Canary Wharf Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...
Oct 05,2017
Minithumbup
Chantel Morgan
By: 'Kit'
Oct 05,2017
0 people found
this helpful
Chantel was very proactive and helped me to find a new tenant within a matter of days. Her actions were swift, clear and concise. Made this procedure much easier to deal with....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Marilyn
Oct 17, 2017
View all comments (1)
Dear Kit, Thank you very much for your great review regarding our Canary Wharf Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...
Sep 11,2017
Minithumbdown
Nathan Walters
By: 'clara'
Sep 11,2017
31 people found
this helpful
We moved into a property who dealth with a different agent at the time, found out dexters has taken over that agent when we moved out, found staff awfully rude and ignorant, specially branch manager, all they ever cared for was alot of unnecessary charges and when we asked about proof and how or why the charges occured there was no proper explanation at all. on the day of moving out they took three hours to do inventory checks and came up with a whole new list of stupid charges which we didnt ca...
read full review
Was this helpful? Yes
By: Marilyn
Sep 15, 2017
View all comments (1)
Dear Clara, I am very concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...
Mar 18,2017
Minithumbup
Elmira Moghadam
By: 'YB'
Mar 18,2017
0 people found
this helpful
Elmira is helpful and competent. Whenever the problem arises she is there n quickly sort it out efficiently, always willing to help. The whole branch staffs are very pleasant. Brilliant!...
read full review
Comment on agent fees
Could be lower!
Was this helpful? Yes
By: Marilyn
Mar 23, 2017
View all comments (1)
Dear Sir/Madam, Thank you very much for your lovely review regarding our Canary Wharf Office. Feedback is very important to us and we appreciate you taking time to post this review. I would like to wish you all the best for the future and look forward to doing business again with you. Kind regards, Marilyn Head of Customer Relations ...
Mar 14,2017
Minithumbdown
By: 'Thomas'
Mar 14,2017
30 people found
this helpful
This is the worst estate agent I came across in 7 years living in London. I moved out from the flat I lived in for 3 months and decided to move out to live with my girlfriend. I found a replacement but they told me on the phone and by email that I don't need to transfer my deposit but when I found someone, they forced to give my deposit otherwise I'll have to pay another month rent. This is money (£1150) I will never see again. I'm really pissed. Tommy, Joe and Colin are complete liars and...
read full review
Comment on agent fees
That's a rip off. The most expensive I've ever had.
Was this helpful? Yes
Mar 08,2017
Minithumbup
Nathan Walters
By: 'Egle Damkauskaite'
Mar 08,2017
0 people found
this helpful
Nathan Walter was very polite and friendly, also super helpful which made renting process fast and the whole experience very pleasant....
read full review
Was this helpful? Yes
By: Marilyn
Mar 08, 2017
View all comments (1)
Dear Egle, I wanted to say thank you for your kind comments about the service you received from our Canary Wharf Office. We really appreciate you taking time to post this review as feedback is very important to us. I would like to wish you all the best for the future and look forward to doing business again with you. Kind regards, Marilyn Head of Customer Relations ...
Mar 08,2017
Minithumbup
Chantel Morgan
By: 'Grace Li'
Mar 08,2017
0 people found
this helpful
I am very happy with the service provided by Chantel. She is extremely helpful and patient. I would definitely recommend her to a friend....
read full review
Comment on agent fees
Fair price
Was this helpful? Yes
By: Marilyn
Mar 08, 2017
View all comments (1)
Dear Grace, Thank you very much for your lovely review regarding our Canary Wharf Office. Feedback is very important to us and we appreciate you taking time to post this review. I would like to wish you all the best for the future and look forward to doing business again with you. Kind regards, Marilyn Plews Head of Customer Relations ...
Mar 03,2017
Minithumbup
Nathan Walters
By: 'Francesco'
Mar 03,2017
0 people found
this helpful
Nathan it has been very helpful while we were looking for a flat. He is very competent and passionate for his job and willing to help us on our mission. Thank you very much...
read full review
Comment on agent fees
Probably a bit too high
Was this helpful? Yes
By: Marilyn
Mar 06, 2017
View all comments (1)
Dear Francesco, Thank you for your review regarding your experience with our Canary Wharf Office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Plews Head of Customer Relations ...
Mar 01,2017
Minithumbup
Chantel Morgan
By: 'M.Morris'
Mar 01,2017
0 people found
this helpful
Chantel is such a pleasure to deal with; efficient; professional; personable and helpful. A real asset to that company! I wouldn't hesitate going to Chantel for any property related issue....
read full review
Was this helpful? Yes
By: Marilyn
Mar 01, 2017
View all comments (1)
Dear Sir/Madam, Thank you for your feedback. I am the Head of Customer Relations here at Dexters and it is always nice to read about happy customers. Thank you once again for your kind comments and we wish you all the best for the future. Kind regards, Marilyn ...
Feb 28,2017
Minithumbup
Chantel Morgan
By: 'Sam'
Feb 28,2017
0 people found
this helpful
Efficient, honest and very helpful. Always gets the job requested or any problem solved and sorted. Honestly wish all agents were at her standard....
read full review
Was this helpful? Yes
By: Marilyn
Feb 28, 2017
View all comments (1)
Dear Sam, I wanted to say thank you for your kind comments about the service you received from our Canary Wharf office. We really appreciate you taking time to post this review as feedback is very important to us. I would like to wish you all the best for the future and look forward to doing business again with you. Kind regards, Marilyn Head of Customer Relations ...
Feb 24,2017
Minithumbup
Chantel Morgan
By: 'Suzanna'
Feb 24,2017
0 people found
this helpful
Chantel Morgan has been looking after my property for years. She is super efficient and a pleasure to deal with....
read full review
Was this helpful? Yes
By: Marilyn
Feb 28, 2017
View all comments (1)
Dear Suzanna, Thank you very much for your lovely review regarding our Canary Wharf Office. Feedback is very important to us and we appreciate you taking time to post this review. I would like to wish you all the best for the future and look forward to doing business again with you. Kind regards, Marilyn Head of Customer Relations ...
Feb 16,2017
Minithumbdown
Chantel Morgan
By: 'Tom and Teresa'
Feb 16,2017
0 people found
this helpful
Chantel has looked after our properties for a number of years , she is always professional and friendly in her communication with us , always quick to respond to queries and efficient in all dealings ..nothing ever too much trouble ..Tom and Teresa...
read full review
Was this helpful? Yes
By: Marilyn
Feb 16, 2017
View all comments (1)
Dear Tom & Teresa, Thank you for taking the time to leave your five star review. It is encouraging to hear that our team are doing so well. We have always taken great pride in the service we provide and as a result a large percentage of our clients come to us through word of mouth recommendation. I have passed your comments onto the Manager so that they can share them with the team. I would like to thank you for your custom and wish you all the best for the future. Yours sincere ...
Aug 23,2016
Minithumbup
By: 'Sarah'
Aug 23,2016
1 people found
this helpful
I was very impressed by the level of professionalism displayed by both the Director Dennis and Assistant manager Tommy. Both were super attentive and delivered an excellent tenant on a long tenancy. I would use them again....
read full review
Comment on agent fees
Average
Was this helpful? Yes
By: Marilyn
Sep 08, 2016
View all comments (1)
Dear Sarah, I am the Head of Customer Relations here at Dexters. I just wanted to say thank you for your kind comments about the service you received. Feedback is very important to us and it is always nice to read about happy customers. Kind regards Marilyn ...
Feb 22,2016
Minithumbdown
Jim Fryer
Georgina Lewis
By: 'Kamen'
Feb 22,2016
0 people found
this helpful
If this was the last letting agent in London, and there was no other way to rent - I would prefer to stay homeless! Yes it is that bad. Stay away as far as you can from this disgraceful agency that is putting a label and a black spot to the hole industry sector! We had rented a 2 bed flat with them for 1.5 years where we had ONLY troubles. We have signed a contract for a furnished property - we've got a semi-furnished one. Very poor communication with them on all levels. Their managing director ...
read full review
Comment on agent fees
They are more expensive than well established big agencies... but the service in return is an absolute JOKE!
Was this helpful? Yes
Jan 20,2016
Minithumbdown
Emily Pomroy-Smith
By: 'Unhappy'
Jan 20,2016
0 people found
this helpful
Terrible service all round when checking out of the apartment, severe lack of cross reading skills meant that, blame was being attached to us for damage to the property that was recorded on the check in inventory. Advised by agency not to go to arbitration on deposit because we would not get anything, this wasn't the case after arbitration. Bad contact, limited communication skills....
read full review
Was this helpful? Yes
By: Marilyn
Jan 21, 2016
View all comments (1)
Hello Emily, I am really sorry to hear that you have been unhappy with the service provided by our Square Mile Canary Wharf branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
Dec 21,2015
Minithumbdown
By: 'Sarah'
Dec 21,2015
1 people found
this helpful
The customer service we received has overall been poor. We were told that Square Mile has a good reputation, however we were not treated as valuable customers. Each agent we dealt with were very sales focused and seemed to care little about our level of satisfaction. At the start of our tenancy the key hand over and inventory was done by the landlord and the agent pretty much stopped contacting us as soon as we had paid our agent fees. The communication overall was very poor. Considering the a...
read full review
What agent could do to change your mind?
Improve on communication and show your costumers that you care.
Attached Files
Was this helpful? Yes
By: Marilyn
Jan 06, 2016
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Square Mile branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
Aug 26,2015
Minithumbdown
Ryan Morgan
Tega Tonigho
By: 'JustBeNice'
Aug 26,2015
2 people found
this helpful
We were a few people who found a property we liked through this agency. They were very nice to us up until a holding deposit was paid. They then brought out a set of rules and that we had to provide all of the requested info for within 3-days or our holding fee would be taken away. They pretended as though that was a legal requirement and this all had been agreed. None of it had been agreed verbally or on paper. They then provided all of their information late. The contract was not provided o...
read full review
What agent could do to change your mind?
- They should not have set down fake rules after money was put down - They should have communicated better (their communication was not very good at all) - They should not have threatened us about holding fee and move in date for no valid reason - They should not have been rude to us down the phone - They should have taken a customer service course - They should have arranged our move in properly and had all our keys ready - really unorganised
Attached Files
Comment on agent fees
The agency fee's were standard and that was the only good thing about the property although they didnt check us into the property and didnt have anything ready therefore we should have been awarded a discount. Additionally the check in clerk was not needed as the landlord had arranged for one that he would pay for, so we had to pay for a service that was not requested.
Was this helpful? Yes
By: Marilyn
Oct 29, 2015
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Square Mile Canary Wharf branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
Aug 06,2015
Minithumbdown
By: 'Someone not happy'
Aug 06,2015
1 people found
this helpful
I have a 24 moth contract without any breaking clause. Also, with a 10% compensation to the landlord of the remaining rent if we vacate before the end of the contract. When signing the agreement my agency told me that not having a breaking clause is not an issue and that we can transfer the contract to another person (like any other agency) that 10% was just for the landlord to have a backup in case we can not find anyone. After a year in the property I told them that I wanted to move an...
read full review
What agent could do to change your mind?
Just help to find someone to roll the contract and don't pay the extra cost.
Attached Files
Was this helpful? Yes
By: Marilyn
Oct 29, 2015
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Square Mile Canary Wharf branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
Oct 12,2014
Minithumbdown
Emily Pomroy-Smith
By: 'ARUM LIM'
Oct 12,2014
1 people found
this helpful
Hi, I was living in 610 Petticoat square and my name is Arum Lim and I was asking about my deposit to square miles agent. the agent told me that it is going to take 10 working days to get a confirmation from landlord about deposit but I have been waiting for more than 5 weeks but still I have not received any information about the deposit. How long do I need to wait for getting this deposit from them haha ? I mean It is taking toooo long. I was signed with Squaremiles Agency but they said the ma...
read full review
What agent could do to change your mind?
give me back my deposit or reply something to me .
Attached Files
Was this helpful? Yes
By: Marilyn
Oct 14, 2014
View all comments (1)
Dear Arum I am sorry that you have been disappointed with our service and pleased that you have contacted us directly. As you know we are dealing with your complaint and hope to resolve this as soon as we can. Kind regards Marilyn ...
May 14,2014
Minithumbup
Georgina Lewis
Theresa Anderson
By: 'Cecile & Nicholas'
May 14,2014
1 people found
this helpful
Theresea and Georgina have been fantastic people to deal with. They had helped us find our dream home, precisely understanding what we were looking for. Unfortunately, for personal reasons, we were not able to move into this property, although we had already paid the holding fee. We really thought we had lost this money and were really upset about it, as it was our first home for me and my partner. Georgina did everything she could to get us that money back and she succeeded. We got the refund...
read full review
Was this helpful? Yes
By: Marilyn
May 16, 2014
View all comments (1)
Hello, I am head of customer services here at Square Mile and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
May 13,2014
Minithumbdown
Jim Fryer
By: 'Shane'
May 13,2014
4 people found
this helpful
By far the worst professional organisation I have ever encountered and I have seen worst having lived/worked in the third world for a while. Jim Fryer is the director for Square Mile estates in Docklands and Liverpool St (sandys row) is a Irritating "*" man booked for a sales viewing in Shadwell area(e1) for my son who is going to be studying nearby so rather than renting I though it will be good idea to buy , he first tell me \' I have 2 one bed flats \' so booked in the appointmen...
read full review
What agent could do to change your mind?
Change the staff
Attached Files
Was this helpful? Yes
By: James
Jun 07, 2015
View all comments (2)
Thanks for writing this review as I was about to deal with them ...
Sep 28,2013
Minithumbdown
By: 'long time E14 tenant'
Sep 28,2013
2 people found
this helpful
I am writing as a past tenant of a property I rented through the letting agency of the same name. Despite having 6 weeks while the property was vacant and having committed to give me a professionally cleaned property, it was left in an appalling state, with rubbish strewn all over, the sofas were terribly stained and smelly, the bathrooms were in an appalling state and the general attitude of the agents and its representatives was extremely poor. I would like to warn anyone using this letting ...
read full review
What agent could do to change your mind?
Behaved more professionally; kept the property in a good, clean state; better customer service attitude; delivered on their commitments.
Attached Files
Was this helpful? Yes
By: Asma
Oct 02, 2013
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Square Mile. I am Head of Customer Services here at Square Mile and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Asma ...
Mar 27,2013
Minithumbup
By: 'Mike'
Mar 27,2013
3 people found
this helpful
Horrific experience. Absolutely horrific. I would advise you strongly to stay away from these guys. It\'s all okay when you\'re handing over your money, but when it comes to the end of your contract that\'s when the fun and games begin. We have done nothing but be reasonable and when you speak to Wayne on the phone it is SO easy to believe what he is saying because he sounds like a gentleman. My advice, only deal with them via letters sent recorded delivery. I cannot suggest in strong enou...
read full review
Was this helpful? Yes
By: Louise
Apr 09, 2013
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Square Mile. I am head of Customer Services here at Square Mile and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise ...
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
65% customers were satisfied with fees 48% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 1 6 9 0 0 0 0 0 1
Jim Fryer - upload your photo Jim Fryer
2 reviews

About Jim No description set View full profile
Emily Pomroy-Smith - upload your photo Emily Pomroy-Smith
2 reviews

About Emily No description set View full profile
Georgina Lewis - upload your photo Georgina Lewis
2 reviews

About Georgina No description set View full profile
Theresa Anderson - upload your photo Theresa Anderson
1 reviews

About Theresa No description set View full profile
Ryan Morgan - upload your photo Ryan Morgan
1 reviews

About Ryan No description set View full profile
Tega Tonigho - upload your photo Tega Tonigho
1 reviews

About Tega No description set View full profile
Chantel Morgan - upload your photo Chantel Morgan
7 reviews

About Chantel No description set View full profile
Nathan Walters - upload your photo Nathan Walters
4 reviews

About Nathan No description set View full profile
Elmira Moghadam - upload your photo Elmira Moghadam
1 reviews

About Elmira No description set View full profile
Shivani Vara - upload your photo Shivani Vara
1 reviews

About Shivani No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Dexters, London E14 8JH

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


Find the Best Agent to
Buy, Sell or Rent Property