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Dexters

170 High Street Acton, London
Greater London
W3 6QZ

020 88962112
Website not available

Properties for Sale
Properties to Rent

“ Successful rental of my property.... ”

May 22,2018
Minithumbup
By: 'DaveK'
May 22,2018
0 people found
this helpful
I needed to rent my flat out without delay. I was given a realistic quote from the letting agents at Dexters Acton, and as a result we found a professional tenant within a fortnight. I have been supported by staff who have kept me up ...
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By: Marilyn
May 23, 2018
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Dear Dave, We greatly appreciate you putting aside the time to submit a review about our Acton Office. Every source of feedback is really important to us and we would like to thank you for having awarded us five stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards Marilyn Head of Customer Relations ...
Mar 10,2018
Minithumbup
By: 'Maria'
Mar 10,2018
0 people found
this helpful
Staff are very professional and friendly, and they always responded to my queries very quickly. They have always been very helpful....
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By: Marilyn
Mar 20, 2018
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Dear Maria, Thank you for your review regarding your experience with our Acton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...
Jan 31,2018
Minithumbup
By: 'Arijana_D'
Jan 31,2018
0 people found
this helpful
It's been an overall great service by Kim Coxhillover the past few years - always very friendly, professional, replies promptly to all queiries and very punctual....
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By: Marilyn
Feb 12, 2018
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Dear Arijana, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...
Jan 31,2018
Minithumbup
By: 'Aitee'
Jan 31,2018
0 people found
this helpful
Kim Coxhill has managed our property through two tenants and we have had no issues that recquire escalation. The tenanats have also given a good feedback to us....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Marilyn
Feb 12, 2018
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Dear Aitee, I am writing to say thank you for your kind comments about the service you received from our Acton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...
Jan 25,2018
Minithumbup
By: 'Osama'
Jan 25,2018
0 people found
this helpful
Very good and efficient agent , I have been dealing with her for few years, I would definitely recommend Dexter's to my friends...
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Comment on agent fees
Quite reasonable
Was this helpful? Yes
By: Marilyn
Feb 12, 2018
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Dear Osama, I am writing to say thank you for your kind comments about the service you received from our Acton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...
Jan 23,2018
Minithumbup
By: 'Maryam'
Jan 23,2018
0 people found
this helpful
Kim is the reason why we have stayed with Dexters! She is always very helpful, on top of everything and always makes time to look after your requirements....
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Comment on agent fees
Agent fees are in line with others, although we regularly get better offers from other agents in the area.
Was this helpful? Yes
By: Marilyn
Feb 12, 2018
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Dear Maryam, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...
Jan 20,2018
Minithumbup
By: 'Melina'
Jan 20,2018
0 people found
this helpful
I have been working with Dexters a few years now. I am happy to say that we've always had a great bond/relationship. Everyone working a the Acton branch has always been very friendly, cordial. Manager Kim (Coxhill) has been positioned as the link ...
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By: Marilyn
Feb 12, 2018
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Dear Melina, We are delighted to read that our XXX Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...
Jan 19,2018
Minithumbup
By: 'Jenny D'
Jan 19,2018
0 people found
this helpful
My property manager, Kim Coxhill, is efficient and very reliable in getting issues with my property resolved. My issues are always left in capable hands. Kim is extremely knowledgeable and provides great advice to help achieve good outcomes between landlords and tenants. Highly recommend!...
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Was this helpful? Yes
By: Marilyn
Feb 12, 2018
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Dear Jenny, I am writing to say thank you for your kind comments about the service you received from our Acton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...
Dec 18,2017
Minithumbup
By: 'Ayesha'
Dec 18,2017
0 people found
this helpful
Professional and easy to work with. mike was very polite and flexible and did a great job getting viewers in to our property. He has a great manner and also helped me with my property search....
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Comment on agent fees
Average
Was this helpful? Yes
By: Marilyn
Feb 12, 2018
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Dear Ayesha, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...
Dec 14,2017
Minithumbdown
By: 'RUBBISH AGENT'
Dec 14,2017
37 people found
this helpful
I have wasted 10 days of time and effort on waiting for a property which has never actually been accepted to rent to us. Throughout this period of time, the letting agent from Dexters only dragged us as long as possible, saying the landlord has accepted ...
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Comment on agent fees
The amount of £700 holding deposit is simply too much. Reference fee of £60 is fine.
Was this helpful? Yes
By: Marilyn
Feb 12, 2018
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Dear Sir/Madam, I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...
Dec 07,2017
Minithumbup
By: 'NK'
Dec 07,2017
0 people found
this helpful
My property manager was Sophie Mahon and I can say she has been excellent. Very good communicator who kept me updated on any issues with the flat or tenant. Professional in her dealings and prompt when having to sort out anything to do with managing ...
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Comment on agent fees
Charge more than other agents but provide a better than average service as well.
Was this helpful? Yes
By: Marilyn
Feb 12, 2018
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Dear Nk, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...
Oct 31,2017
Minithumbup
By: 'Lucy Hamilton'
Oct 31,2017
0 people found
this helpful
I've had Dexters as my managing agents for some years now and my current liaison, Kim Coxhill, has been outstanding. She's really friendly and efficient and I am very pleased with how my flat is being maintained. There are regular updates and any ...
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Comment on agent fees
They are not cheap but I feel I am getting my money's worth.
Was this helpful? Yes
By: Marilyn
Nov 07, 2017
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Dear Lucy, I am writing to say thank you for your kind comments about the service you received from our Acton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...
Oct 20,2017
Minithumbup
By: 'Baljit'
Oct 20,2017
0 people found
this helpful
I bought a house through Dexters Acton and was very impressed with the professional service I received from Michael. Communication was good as all my queries were answered promptly. I had a great experience with Dexters and would recommend them to my friends and family....
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Comment on agent fees
Good
Was this helpful? Yes
By: Marilyn
Oct 23, 2017
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Dear Baljit, Thank you very much for your great review regarding our Acton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...
Jun 07,2017
Minithumbup
By: 'Linda'
Jun 07,2017
0 people found
this helpful
Gine is really helpful and professional even before the new tenant moved in. She gave lots of good advice for us. As a new landlord, it was definitely make us feel more confident. Thank you Gine....
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Was this helpful? Yes
By: Marilyn
Jun 13, 2017
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Dear Linda, Thank you very much for taking the time to leave your five star review regarding our Acton Office. It is encouraging to hear that the team achieved our aim of delivering a five star service. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...
May 10,2017
Minithumbdown
By: 'An idiot that used dexters'
May 10,2017
29 people found
this helpful
If you want to be treated like an idiot, the dexters is the place to go. You'll even keep paying them for any time they treat you like an idiot. What else do you need from a state agent?...
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Comment on agent fees
They even charge to talk, and they're full of shitty talk.
Was this helpful? Yes
By: Marilyn
May 19, 2017
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Hello, I am really sorry to read your feedback and we would really like to look into this further for you. I'd really appreciate it if you could email me with your full details and specifics of the complaint for us to investigate. I look forward to hearing from you. Kind regards, Marilyn customerrelations@dexters.co.uk ...
Apr 25,2017
Minithumbup
By: 'Julia stowell'
Apr 25,2017
0 people found
this helpful
I am very impressed with the service and professionalism of the team at the Acton branch. They have all worked extremely hard and made the process stress free. Thanks...
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By: Marilyn Plews
May 03, 2017
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Dear Julia, Many thanks for taking the time to write a review for our Acton office. We really appreciate your feedback and the 5 stars! Many thanks again. Marilyn Plews, Head of Customer Relations ...
Feb 20,2017
Minithumbup
By: 'Indy777'
Feb 20,2017
0 people found
this helpful
Outstanding work from Julian and the team at Dexters W3. Pleasant, professional and very accommodating with questions and concerns. Could not give a stronger recommendation for anyone considering selling their property. Will sell my second flat with them and consider more transactions in the future ...
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Comment on agent fees
Reasonable and competitive fees.
Was this helpful? Yes
By: Marilyn
Feb 20, 2017
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Dear Sir/Madam, Thank you for your review regarding your experience with our Acton office. I am delighted to read that we have achieved our aim of delivering a five star service to our customers and clients. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Plews Head of Customer Relations ...
Dec 01,2016
Minithumbup
By: 'Bayarmaa'
Dec 01,2016
0 people found
this helpful
Finding home is equally important as finding the right state agent. That's Dexters in Acton. We are enjoying everyday living in a flat where we call it home. Thanks to Billy again....
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Comment on agent fees
Customers always want cheaper.
Was this helpful? Yes
By: Marilyn
Dec 06, 2016
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Dear Bayarmaa, Thank you for taking the time to write review about your experience with our Acton office and with Billy in particular. I am pleased to read we delivered the five star service we pride ourselves on. I would like to wish you the very best in your new home and do hope we can assist you again in the future. Kind regards, Marilyn Plews Head of Customer Relations ...
Oct 26,2016
Minithumbdown
By: 'Angry in Acton'
Oct 26,2016
43 people found
this helpful
Lets hope this review is read by Andy Shepherd - Managing Director of Dexters. I cannot express to all landlords out there to NEVER, EVER rent your property through Dexters. Actually renting or being a tenant - it's all shoddy!! I have rented my flat ...
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Comment on agent fees
We only let Dexters collect rent so the Agents fees for this was 8%, however, all throughout the 3 year contract the tenants didn't pay their rent until at least 10 to 15 days after due date, EACH MONTH. The Accounts department didn't seem bothered by this, therefore I don't think the 8% was deserved especially given the disaster that unfolded upon the end of contract.
Was this helpful? Yes
May 16,2016
Minithumbdown
By: 'Victoria J'
May 16,2016
62 people found
this helpful
Beware Landlords. The Acton branch sourced tenants for me that breached their contract and exited the apartment after 2 months (without paying the second month rent and removing furniture from the apartment). Instead of pursuing the tenants for breach of contract and rent arrears they have ...
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What agent could do to change your mind?
12 months worth of fees for 1 month service. Extortionate.
Attached Files
Comment on agent fees
12 months worth of fees for 1 month service. Extortionate.
Was this helpful? Yes
By: Marilyn
Jun 24, 2016
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Dear Victoria J, Thank you for your feedback. I am of course very sorry to hear that you have been unhappy with the service provided by our Acton Office. I am Head of Customer Relations here at Dexters and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerrelations@dexters.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
Apr 17,2015
Minithumbdown
By: 'Masood'
Apr 17,2015
126 people found
this helpful
While me and my wife and our dog was looking for garden flat to rent we register with dexters .Wojciech did contact us by mail asking for what exactly we are looking for . I responded by email too and clearly sed I got dog. In ...
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By: Marilyn
Apr 24, 2015
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters branch. I am the Customer Services Manager and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn ...
Apr 13,2015
Minithumbdown
By: 'Gracie'
Apr 13,2015
123 people found
this helpful
This is my first time as a landlord and it was my own fault for not doing any research when it came to finding a letting agent, I simply went to the first one I noticed on my high street which was Dexters and right ...
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What agent could do to change your mind?
The fees are too high for the service provided
Attached Files
Comment on agent fees
The fees are too high for the service provided
Was this helpful? Yes
By: SG
Feb 27, 2016
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I agree with you. As a tenant I was informed by Dexters it's at their discretion as to what they inform the landlord. As a result I lived in a porperty with a near broken boiler for 2 years. When the landlord moved back in - they complained the heating wouldn't work. I said this is correct and Dexters have all my outstanding complaints on this. It's much easier to talk to the landlord but easier to avoid dexters all together ...
Apr 02,2015
Minithumbup
By: 'Greg & Maria'
Apr 02,2015
0 people found
this helpful
Unlike other agencies with whom we worked, all the offers that were presented to us were in accordance with our expectations. He was always available and helpful. He helped us to coordinate in time our relocation and complete all the necessary documents....
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Was this helpful? Yes
By: Marilyn
Apr 24, 2015
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Hello, I am the Customer Services Manager here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
Nov 14,2014
Minithumbup
By: 'Vic'
Nov 14,2014
0 people found
this helpful
Ross was keen to find out what exactly we were looking for as newly weds. He found the PERFECT fit for us and went over and beyond to ensure that the move was very easy during a hectic season for us! He is very plain ...
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Comment on agent fees
easy to follow and calculate
Was this helpful? Yes
Nov 11,2014
Minithumbup
By: 'Andy Bull'
Nov 11,2014
2 people found
this helpful
We used a total of three agents in a difficult market and for a flat with very specific requirements as to suitable tenants. Ross and Jimmy worked incredibly hard and found us tenants who fitted the bill, putting an end to a very worrying void....
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Was this helpful? Yes
By: Marilyn
Dec 01, 2014
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Hello, I am head of customer services here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
Nov 07,2014
Minithumbdown
By: 'Andreas Olah'
Nov 07,2014
152 people found
this helpful
We were misled and lied to by Jimmy and his manager Cass on multiple occasions throughout the whole process and treated us like fools. Jimmy was extremely rude and became abusive at one occasion. First of all, they took a disproportionately high holding deposit of &...
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What agent could do to change your mind?
Be honest and act according to code of conduct regulations. A less aggressive, more friendly and predictable approach without playing games would have made a real difference. Management (branch level and head office) had opportunities to intervene when we complained but didn\'t do anything to resolve the issues.
Attached Files
Comment on agent fees
Fees were not transparent at all, with more fees added on top throughout the process. Very bizarre that they insisted that a check-out (for check-out in 2 years!) fee of ‚£120+VAT would have to be paid upfront before we would get the keys. This fee was also included in a misleading manner on the invoice as \'contribution to inventory checks\' and VAT not broken out while other charges showed VAT which looked very dodgy to us.
Was this helpful? Yes
By: Cass
Nov 07, 2014
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Dear Andreas, I am very sorry to hear your about your issues with the property, I have explained to you on many occasions that we were very transparent to the landlady about your requests from the start and that we could not help that the landlady was very indecisive throughout the whole process, in the end she was eventually persuaded to agree to your requests but I believe by this time you were no longer interested in the property. The check out fee is asked to be paid upfront to protect o ...
Mar 10,2014
Minithumbup
By: 'Aga'
Mar 10,2014
0 people found
this helpful
Wojciech was very helpful and open to our needs and questions. He did all the best and even more to help us find our dream flat to rent. Always easy to catch - we didn\'t have to wait for his phone/email answers - ...
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Was this helpful? Yes
By: Marilyn
Mar 25, 2014
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Hello, I am head of customer services here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...
Nov 27,2013
Minithumbup
By: 'Chanelle'
Nov 27,2013
0 people found
this helpful
i have recently obtained a property through dexters. As a long term renter here in London, I can say that renting through dexters have been the smoothest move I have experienced. Our agent Alex was very professional, attentive and very easy to communicate with. Any ...
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Was this helpful? Yes
Nov 27,2013
Minithumbup
By: 'AK'
Nov 27,2013
1 people found
this helpful
Wojciech Dulewicz give excellent service and help with organizing all papers. quick,honest and profesional service. I really recommend him to others....
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Was this helpful? Yes
Nov 27,2013
Minithumbup
By: 'FG'
Nov 27,2013
1 people found
this helpful
We reached the agency through an online ad, but when we booked a viewing they arranged it so that we were actually able to see more flats for the agreed price range in the same area. We actually ended up picking the flat that we ...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
83% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £383,000
  • Max: £550,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
17 4 13 3 3 0 0 0 2 1

Fees

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Complaints Procedure

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