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Dexters

182 High Street Acton Acton, London
Greater London
W3 9NN

020 88962112

Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
Finding home is equally important as finding the right state agent. That's Dexters in Acton. We are enjoying everyday living in a flat where we call it home. Thanks to Billy again....
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Comment on agent fees
Customers always want cheaper.
Was this helpful? Yes
By: Marilyn
Dec 06, 2016
Dear Bayarmaa,

Thank you for taking the time to write review about your experience with our Acton office and with Billy in particular.

I am pleased to read we delivered the five star service we pride ourselves on. I would like to wish you the very best in your new home and do hope we can assist you again in the future.

Kind regards,

Marilyn Plews

Head of Customer Relations
Oct 26,2016
Minithumbdown
By:
Oct 26,2016
15 people found
this helpful
Lets hope this review is read by Andy Shepherd - Managing Director of Dexters. I cannot express to all landlords out there to NEVER, EVER rent your property through Dexters. Actually renting or being a tenant - it's all shoddy!! I have rented my flat through them for the last 7 years and it has been disappointment after disappointment. My latest tenants were apparently vetted and checked by Dexters, but turned out to be property-damaging, late-rent paying, non-bond returning to the extent tha...
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Comment on agent fees
We only let Dexters collect rent so the Agents fees for this was 8%, however, all throughout the 3 year contract the tenants didn't pay their rent until at least 10 to 15 days after due date, EACH MONTH. The Accounts department didn't seem bothered by this, therefore I don't think the 8% was deserved especially given the disaster that unfolded upon the end of contract.
Was this helpful? Yes
May 16,2016
Minithumbdown
By:
May 16,2016
46 people found
this helpful
Beware Landlords. The Acton branch sourced tenants for me that breached their contract and exited the apartment after 2 months (without paying the second month rent and removing furniture from the apartment). Instead of pursuing the tenants for breach of contract and rent arrears they have decided to bill me for 11 months worth of commission. Thamesview Estates (their parent company) has advised me to go through their complaints procedure, which can take up to 45 working days to reach a solution...
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What agent could do to change your mind?
12 months worth of fees for 1 month service. Extortionate.
Comment on agent fees
12 months worth of fees for 1 month service. Extortionate.
Was this helpful? Yes
By: Marilyn
Jun 24, 2016
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Dear Victoria J, Thank you for your feedback. I am of course very sorry to hear that you have been unhappy with the service provided by our Acton Office. I am Head of Customer Relations here at Dexters and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerrelations@dexters.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn....
Apr 17,2015
Minithumbdown
By:
Apr 17,2015
124 people found
this helpful
While me and my wife and our dog was looking for garden flat to rent we register with dexters .Wojciech did contact us by mail asking for what exactly we are looking for . I responded by email too and clearly sed I got dog. In few days I hear great news that he got property for us. The flat was good , with garden space an on good position my wife loved it from first look. We pay 700‚£ deposit as asked and prior to move in we pay full deposit and one month in advance . Then Wojciech told...
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Was this helpful? Yes
By: Marilyn
Apr 24, 2015
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Hello, I am really sorry to hear that you have been unhappy with the service provided by our Dexters branch. I am the Customer Services Manager and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn....
Apr 13,2015
Minithumbdown
By:
Apr 13,2015
121 people found
this helpful
This is my first time as a landlord and it was my own fault for not doing any research when it came to finding a letting agent, I simply went to the first one I noticed on my high street which was Dexters and right now I am just waiting for the 2 year contract to be up so I can get rid of them. The service is just terrible, to the point where my tenant had to ask to contact me and once she got in touch she said the management of the property was very bad. Dexters have multiple people who chang...
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What agent could do to change your mind?
The fees are too high for the service provided
Comment on agent fees
The fees are too high for the service provided
Was this helpful? Yes
By: SG
Feb 27, 2016
View all comments (2)
I agree with you. As a tenant I was informed by Dexters it's at their discretion as to what they inform the landlord. As a result I lived in a porperty with a near broken boiler for 2 years. When the landlord moved back in - they complained the heating wouldn't work. I said this is correct and Dexters have all my outstanding complaints on this. It's much easier to talk to the landlord but easier to avoid dexters all together....
Apr 02,2015
Minithumbup
By:
Apr 02,2015
0 people found
this helpful
Unlike other agencies with whom we worked, all the offers that were presented to us were in accordance with our expectations. He was always available and helpful. He helped us to coordinate in time our relocation and complete all the necessary documents....
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Was this helpful? Yes
By: Marilyn
Apr 24, 2015
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Hello, I am the Customer Services Manager here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Nov 14,2014
Minithumbup
By:
Nov 14,2014
0 people found
this helpful
Ross was keen to find out what exactly we were looking for as newly weds. He found the PERFECT fit for us and went over and beyond to ensure that the move was very easy during a hectic season for us! He is very plain and makes moving (which can be complicated from previous experiences )seamlessly simple! He is very relatable and friendly!...
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Comment on agent fees
easy to follow and calculate
Was this helpful? Yes
Nov 11,2014
Minithumbup
By:
Nov 11,2014
2 people found
this helpful
We used a total of three agents in a difficult market and for a flat with very specific requirements as to suitable tenants. Ross and Jimmy worked incredibly hard and found us tenants who fitted the bill, putting an end to a very worrying void....
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By: Marilyn
Dec 01, 2014
View all comments (1)
Hello, I am head of customer services here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Nov 07,2014
Minithumbdown
By:
Nov 07,2014
151 people found
this helpful
We were misled and lied to by Jimmy and his manager Cass on multiple occasions throughout the whole process and treated us like fools. Jimmy was extremely rude and became abusive at one occasion. First of all, they took a disproportionately high holding deposit of £700 over the phone and then claimed that I agreed to a 3-year contract while I only agreed to two years with certain conditions. After complaining multiple times they agreed to offer a 2-year contract but then sent me a contract...
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What agent could do to change your mind?
Be honest and act according to code of conduct regulations. A less aggressive, more friendly and predictable approach without playing games would have made a real difference. Management (branch level and head office) had opportunities to intervene when we complained but didn\'t do anything to resolve the issues.
Comment on agent fees
Fees were not transparent at all, with more fees added on top throughout the process. Very bizarre that they insisted that a check-out (for check-out in 2 years!) fee of ‚£120+VAT would have to be paid upfront before we would get the keys. This fee was also included in a misleading manner on the invoice as \'contribution to inventory checks\' and VAT not broken out while other charges showed VAT which looked very dodgy to us.
Was this helpful? Yes
By: Cass
Nov 07, 2014
View all comments (1)
Dear Andreas, I am very sorry to hear your about your issues with the property, I have explained to you on many occasions that we were very transparent to the landlady about your requests from the start and that we could not help that the landlady was very indecisive throughout the whole process, in the end she was eventually persuaded to agree to your requests but I believe by this time you were no longer interested in the property. The check out fee is asked to be paid upfront to protect o....
Mar 10,2014
Minithumbup
By:
Mar 10,2014
0 people found
this helpful
Wojciech was very helpful and open to our needs and questions. He did all the best and even more to help us find our dream flat to rent. Always easy to catch - we didn\'t have to wait for his phone/email answers - it was always him to were keep in touch with us! Also we were able to make our payment for flat in 2 instalments which were very convienient for us. Anthony was very helpful as well - especially via phone conversation when we were making offer for our flat. He suggested a very comfort...
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Was this helpful? Yes
By: Marilyn
Mar 25, 2014
View all comments (1)
Hello, I am head of customer services here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn....
Nov 27,2013
Minithumbup
By:
Nov 27,2013
0 people found
this helpful
i have recently obtained a property through dexters. As a long term renter here in London, I can say that renting through dexters have been the smoothest move I have experienced. Our agent Alex was very professional, attentive and very easy to communicate with. Any problems or concerns we had were quickly fixed for us and thus made our move much nicer. Over all we found the fees and charges fair and cheaper then other agents we have gone though. I would recommend dexters to others if they were l...
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Nov 27,2013
Minithumbup
By:
Nov 27,2013
0 people found
this helpful
Wojciech Dulewicz give excellent service and help with organizing all papers. quick,honest and profesional service. I really recommend him to others....
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Was this helpful? Yes
Nov 27,2013
Minithumbup
By:
Nov 27,2013
1 people found
this helpful
We reached the agency through an online ad, but when we booked a viewing they arranged it so that we were actually able to see more flats for the agreed price range in the same area. We actually ended up picking the flat that we saw in the first place, but it was nice to see a few options at the same time. After the viewing, Aida explained us very accurately all the clauses of the agreement and eventually put us in touch with the landlady to get a couple of things fixed before we moved in. No hi...
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Was this helpful? Yes
Nov 27,2013
Minithumbup
By:
Nov 27,2013
0 people found
this helpful
I am very pleased with service I have received from Dexters. The staff are all very helpful and friendly. I have let my property out with them for the second year now and would highly recommend them....
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Was this helpful? Yes
Nov 22,2013
Minithumbup
By:
Nov 22,2013
0 people found
this helpful
very quickly and professionally found a suitable place to live. He gave time to reflect and simply gave us the documents we need. We know that if you have any questions or problems we can count on him....
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Was this helpful? Yes
Nov 21,2013
Minithumbup
By:
Nov 21,2013
0 people found
this helpful
During a tenancy renewal, Dexters provided prompt and detailed responses and addressed any concerns I had. They kept me posted with any developments as soon as they happened. Being a landlord who now lives abroad, this was comforting especially when searching for new tenants. Anthony and Aida were knowledgeable, very friendly, approachable, efficient and prompt....
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Was this helpful? Yes
Nov 21,2013
Minithumbup
By:
Nov 21,2013
0 people found
this helpful
All the team on the lettings side, especially Aida, were really helpful and professional. I have no hesitation in recommending this service to other prospective landlords. I found I had to let out my studio in 2011, due to a work relocation and wanted to keep it till the market becomes more stable before trying to sell, Aida was able to find the best tenant for me in a short amount of time, as did her colleague on a previous occasion when I first let it out, and was in touch throughout the whole...
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Was this helpful? Yes
Nov 21,2013
Minithumbup
By:
Nov 21,2013
0 people found
this helpful
I am extremely happy with the service provided by Dexter\'s and Aida in particularly. I was always given honest viewings to tailor my needs, and my search for a property was hassle free. For the past 12 months I have also kept constant engagement with Aida, who has been patient, professional and helpful when any minor issues have arised. I would certainly recommend Dexter\'s and use the company if I was to move back to London in the future. Thank you very much!...
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Was this helpful? Yes
Nov 20,2013
Minithumbup
By:
Nov 20,2013
0 people found
this helpful
Aida has been excellent in dealing with the renal of our properties, 18 derwentwater road and Valetta Road. She has been helpfull, efficient and a pleasure to deal with. I would definately recommend her to any friend who need help with renting a property. She is great....
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Was this helpful? Yes
Nov 19,2013
Minithumbup
By:
Nov 19,2013
0 people found
this helpful
I though that Mr Dulewicz was exceptionally polite, attentive, efficient, and especially helpful. He helped me with the move in a very smooth professional way, and the whole process flowed from the bid to the final move in day. He is by far the best agent I have ever dealt with, and continues to respond quickly to any emails or queries I had in the first two weeks once I had moved in....
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Was this helpful? Yes
Nov 19,2013
Minithumbup
By:
Nov 19,2013
0 people found
this helpful
I had a very positive experience with dexters, over the past 18 months I have let two properties through dexters and they have at all times been helpful and professional in there manner. Anthony was dedicated to finding me a perfect home and listened and advised rather than tried to sell hard which I found other agents did....
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Was this helpful? Yes
Nov 18,2013
Minithumbup
By:
Nov 18,2013
0 people found
this helpful
Aida initially met me at the property as arranged on time. She then gave me a tour of the property with a comprehensive explanation about the property and facilities. The following day I received a follow up call and I informed her that I had already instructed my company to go ahead with the let, (company let). Aida and others at Dexters were very helpful and patient during this process. When I collected the keys I was promptly provided with an inventory and was informed of my utilities service...
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Was this helpful? Yes
Nov 17,2013
Minithumbup
By:
Nov 17,2013
0 people found
this helpful
Very happy indeed with Dexters Acton. I completed a conversion into 5 flats in June this year, and Dexters found me tenants quickly and at a rent I was happy with. The transition was smooth, they only bothered when they had to, being sensitive about my time spent on it, which I wanted to be minimal. There have been one or two issues, where Dexters have been superb, been creative, and gone beyond the call of duty on my behalf, for which I am extremely grateful. More recently, Dexters found a ...
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Was this helpful? Yes
Nov 14,2013
Minithumbup
By:
Nov 14,2013
0 people found
this helpful
Was this helpful? Yes
Jan 30,2013
Minithumbdown
By:
Jan 30,2013
86 people found
this helpful
Do not use this company. I have had tenancy agreement written 4 times and still not right. The tenants contract is not signed. They kept the deposit and first 3 months rent, causing me to have bank charges and mortgage arrears and no doubt a bad credit rating. The tenants had paid their rent and this caused us to issue threatening letters to the tenants over the rent that they had paid but dexters had not passed on to us. They charged us for 12 months commission, even though the tenants are ...
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Was this helpful? Yes
By: Cass Camolas (Lettings Manager)
Nov 14, 2013
View all comments (1)
Dear Mrs Olusanya I am sorry to hear that you were not happy with the service we provided, we have tried to contact you on several occasions after this incident to rectify and explain any complications you may think you have had but you have not come back to us unfortunately. In regards to the deposit, this is held by the TDS scheme and unfortunately we are not allowed to release the deposit until both LL and TT confirm deductions which at this stage has still not been done by either party. W....
May 16,2011
Minithumbup
By:
May 16,2011
2 people found
this helpful
I found Dexters in Ealing excellent to deal with. I was dealing with the one person from start to finish which kept things simple and straightforward. We did not take the property but this is no reflection on Dexters, we just found a property which suited us better. If we are house hunting again, I would be extremely happy to approach Dexters again....
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 84% accuracy of agent's valuations
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 4 13 2 0 0 0 0 1 0
david zamojtuk - upload your photo david zamojtuk
1 reviews

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lorraine Hunter - upload your photo lorraine Hunter
1 reviews

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Alex Lessions - upload your photo Alex Lessions
2 reviews

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Aida Margjeka - upload your photo Aida Margjeka
6 reviews

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Anthony Wozniak - no image available Anthony Wozniak
Lettings Manager
3 reviews

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Lee Liaisi - upload your photo Lee Liaisi
2 reviews

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Wojciech Dulewicz - upload your photo Wojciech Dulewicz
3 reviews

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Cass Camolas - upload your photo Cass Camolas
3 reviews

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Ross Pelling - no image available Ross Pelling
Lettings Negotiator
4 reviews

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Tomas Mogilenko - upload your photo Tomas Mogilenko
1 reviews

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Wojciech  - upload your photo Wojciech
1 reviews

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Billy Goggin - upload your photo Billy Goggin
1 reviews

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