Surbiton, London, KT6
3.8/5, 26 reviews
77% recommended
100% sales valuation accuracy
100% sales fee satisfaction

Opening Hours
Address

Dexters
2 Claremont Road
Surbiton,London
Greater London
KT6 4QU
020 8390 3939, 020 8390 6544

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £690,000 £690,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 1 9 3 1 0 0 0 2 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
RICS
Latest Properties

No Properties

“Claudias great!...”

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Mar 15,2021
Minithumbup
By: 'Emily'
Mar 15,2021
0 people found
this helpful
My partner and I have recently had the pleasure of working with Claudia to find our new home. Moving is stressful but Claudia made the experience much more enjoyable! She called regularly to update us on newly listed properties until we found the one... would ...
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By: Sarah Tranter
Mar 30, 2021
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Dear Emily, It's great to read your review regarding your experience with Claudia, and would like to wish you all the best with your move. Kind regards, Sarah Tranter ...

“Friendly ,confident, supportive staff of Dex......”

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Feb 23,2021
Minithumbup
By: 'Katerina'
Feb 23,2021
0 people found
this helpful
Friendly ,confident, supportive staff of Dexters and especially Gareth Davies he was very helpful and was very understanding and knew how to treat coustemers...
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“Outstanding service from Dexters Surbiton Property Sales...”

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Jan 12,2021
Minithumbup
By: 'Katy'
Jan 12,2021
0 people found
this helpful
I have just sold my house in Thames Ditton through Dexters Surbiton branch. The whole experience from start to finish was excellent. The team were lovely to deal with, super efficient, pleasant and always responsive to any queries I had. They found a buyer for ...
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By: Sarah Tranter
Jan 22, 2021
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Dear Katy, Thank you for your fantastic review. I will ensure that your comments are brought to the attention of the Director for both the office, and the area. Kind regards, Sarah Tranter ...

“Disappointing, Unprofessional behaviour...”

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Aug 15,2019
Minithumbdown
By: 'Alex'
Aug 15,2019
2 people found
this helpful
Apologies if I don't go into detail but we've already lost 3 months of our time and don't have the energy to write a novel ! Our experience with Dexters and the prospective seller (developer) is by far the worst we've had. Discourteous behaviour and cannot express ...
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By: Alex V
Feb 01, 2020
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Just saw and realised someone replied. Speak to New Homes @ Surbiton. As far as i'm concerned because of your agent's recommendation to use Simply Conveyancing you still owe us £450 ! ...

“Absolute pleasure to have Kim Stone look afte......”

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Jun 27,2019
Minithumbup
By: 'Mark'
Jun 27,2019
0 people found
this helpful
Absolute pleasure to have Kim Stone look after us when we were renting. Kim was amazing through out and always helpful. During my departure she was amazing. Genuinely, helpful and caring. All the best Kim and good luck for the future....
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By: Abdulrahman
Aug 14, 2019
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Molly is absolutely super star. My experience with Molly to find a house is remarkable. She is professional, lovely and kind. From house searching till signing the contract all the processes were smooth. With Molly you will find the future house that satisfies your needs. Thank so much Molly. ...

“Landlord with Dexters as managing agents for 6 years...”

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Jun 13,2019
Minithumbup
By: 'Andrew'
Jun 13,2019
0 people found
this helpful
I'm sure all current and prospective landlords consider periodically whether they are getting value for money from the managing agent for the fees deducted. If you have Kim Stone the answer is an emphatic YES. Dexters, please ensure you are valuing Kim!...
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Comment on agent fees
Fair
Was this helpful? Yes
By: Hayley Marner
Aug 12, 2019
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Dear Andrew, We appreciate you taking the time to submit your review regarding the service you received from our Surbiton Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team ...

“Wish they were my agent now!...”

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May 24,2019
Minithumbup
By: 'Paige'
May 24,2019
0 people found
this helpful
Rented a lovely property through Dexters for little over a year. Had a few property managers in the time but each one was approachable and understanding and helped in everyway they could. Kim was the last manager we had and she could not have been ...
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Comment on agent fees
average - not that it applies now!
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By: Hayley Marner
Aug 12, 2019
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Dear Paige, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Surbiton Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team ...

“Delighted absent landlord...”

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May 23,2019
Minithumbup
By: 'NSW'
May 23,2019
0 people found
this helpful
Couldn't be happier with Dexters and Kim Stone; not living in the UK, you want to be assured that the property and tenant are in good care. Barely a month not untenanted for nearly 10 years. Excellent customer/tenant management and efficiency. Delighted with their work....
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Comment on agent fees
Very reasonable fees
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By: Hayley Marner
Aug 12, 2019
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Thank you for your review regarding your experience with our Surbiton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team ...

“Outstanding...”

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Apr 17,2019
Minithumbup
By: 'Andrew'
Apr 17,2019
0 people found
this helpful
Kim is a genuine asset to Dexters. I've had my property rented with Dexters for 9 years and during that time Kim, my property manager, has delivered outstanding advice and guidance on making both mine and the tenants life as easy as possible. She is a ...
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Comment on agent fees
Seem reasonable
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“Outstandingly helpful...”

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Apr 09,2019
Minithumbup
By: 'Kay'
Apr 09,2019
0 people found
this helpful
I am delighted to say that I have recently received help from Kim Stone which I'm sure would exceed any guidelines given in her job description. She has excellent management and organisational skills and is always most helpful and pleasant to deal with. From a ...
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Comment on agent fees
I think the fees are slightly on the high side, but overall I think my deal is not too bad.
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“Avoid like the plague. Dishonest money hungry organisation...”

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Oct 13,2018
Minithumbdown
By: 'ateeq'
Oct 13,2018
9 people found
this helpful
Typical Lying Estate Agents. Stay Away! I made an offer on a studio flat to buy which Gareth congratulated me and was agreed and i made it explicity clear that I am about to appoint solicitors and that they will charge to open up a ...
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Comment on agent fees
bad
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By: Marilyn Plews
Nov 13, 2018
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Dear Ateeq, I am sorry to read your review and if you would like me to look into this further, please contact me directly with further information regarding the property this relates to. Kind regards - Marilyn Plews ...

“Professional,knowledgeable and extremely helpful....”

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Jul 24,2018
Minithumbup
By: 'Happy'
Jul 24,2018
0 people found
this helpful
The whole team at Surbiton Lettings were very helpful and efficient.I felt that I could trust them completely, they know how to do their job and have found me tenants who have signed a contract for two years.An excellent result ! Thank you !...
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Comment on agent fees
As expected.
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By: Marilyn
Jul 31, 2018
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Dear Sir/Madam, Thank you very much for your great review regarding our Surbiton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards Marilyn Head of Customer Relations ...

“The agent is generally good, it's the aftercare service where ......”

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Feb 05,2018
Minithumbdown
By: 'Worst'
Feb 05,2018
23 people found
this helpful
The agent is generally good, it's the aftercare service where the problems begin. My property is managed by Dexters and we have had 2 issues. Firstly we lost our heating for 3 weeks, I was constantly calling Dexter's and I would never receive a call. Second issues ...
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By: Marilyn
Feb 12, 2018
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Dear Sir/Madam, I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at customerrelations@dexters.co.uk and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Marilyn Head of Customer Relations ...

“Bethany was so valuable to me when dealing with what ......”

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Sep 21,2017
Minithumbup
By: 'Ian'
Sep 21,2017
1 people found
this helpful
Bethany was so valuable to me when dealing with what turned out to be quite a difficult tenant. Her advice and help least to a successful outcome...
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By: Marilyn
Sep 27, 2017
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Dear Ian, I am writing to say thank you for your kind comments about the service you received from our Surbiton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“Lisa has been very professional and helpful with my moving ......”

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Aug 07,2017
Minithumbup
By: 'Fatma'
Aug 07,2017
4 people found
this helpful
Lisa has been very professional and helpful with my moving process from start to finish. She sorted out the issues quickly with an excellent attitude. Thank you very much for the excellent service I received....
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Comment on agent fees
Agent fees are reasonable for the service they provide.
Was this helpful? Yes
By: Marilyn
Aug 07, 2017
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Dear Fatma, Thank you for your review regarding your experience with our Surbiton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“As a landlord I have every confidence in Lisa. Her ......”

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Jun 30,2017
Minithumbup
By: 'Gary'
Jun 30,2017
0 people found
this helpful
As a landlord I have every confidence in Lisa. Her energy is fantastic and here imagination and conncetions for solving little problems (and not so little ones) is a great comfort. Would highly recommend Lisa and her office....
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Comment on agent fees
Fees are very good value for money in my opinion.
Was this helpful? Yes
By: Marilyn
Jul 03, 2017
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Dear Gary, Thank you very much for your great review regarding our Surbiton Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...

“It's been a pleasure working with Lisa - she's been ......”

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Jun 23,2017
Minithumbup
By: 'Kate'
Jun 23,2017
1 people found
this helpful
It's been a pleasure working with Lisa - she's been very helpful to us as tenants over the past 2 years...
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By: Marilyn
Jun 27, 2017
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Dear Kate, We are delighted to read that our Surbiton Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Can't fault service! Always there when help needed, and most ......”

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Jun 23,2017
Minithumbup
By: 'Elio'
Jun 23,2017
0 people found
this helpful
Can't fault service! Always there when help needed, and most of all honest. Any problems we have had have been sorted almost right away....
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By: Marilyn
Jun 27, 2017
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Dear Elio, I am writing to say thank you for your kind comments about the service you received from our Surbiton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“Lisa manages my property extremely well and I have great ......”

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Jun 19,2017
Minithumbup
By: 'Nick'
Jun 19,2017
1 people found
this helpful
Lisa manages my property extremely well and I have great confidence in the service received. I know my property is in good hands and I am kept informed with any maintenance required. The management service takes the hassle out of letting and helps having a ...
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Comment on agent fees
good
Was this helpful? Yes
By: Marilyn
Jun 19, 2017
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Dear Nick, Thank you for your review regarding your experience with our Surbiton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Dexters have successfully tenanted a property that I own in ......”

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Jun 06,2017
Minithumbup
By: 'Malcolm'
Jun 06,2017
1 people found
this helpful
Dexters have successfully tenanted a property that I own in Surbiton. Their service as far as letting and rent collection is excellent. I have received particularly good service from Lisa Henderson with regards to property maintenance, communication and customer care....
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By: Marilyn
Jun 06, 2017
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Dear Malcolm, Thank you for your review regarding your experience with our Surbiton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Marilyn Head of Customer Relations ...

“Charlotte has been very patient and helpful. Would recommend her ......”

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Jun 06,2017
Minithumbup
By: 'melinda'
Jun 06,2017
0 people found
this helpful
Charlotte has been very patient and helpful. Would recommend her to anyone looking to have a property managed. Good work....
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“We rented our flat for two years with Dexters, who ......”

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Jun 16,2015
Minithumbdown
By: 'Mr'
Jun 16,2015
111 people found
this helpful
We rented our flat for two years with Dexters, who are the Lettings agents for Thamesview. We were told that the property was unfurnished, but when we moved in we found there were several large items, drawers, corner units, even old chipboard side tables etc, ...
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“We were very impressed with the service from Dexters whilst ......”

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May 26,2014
Minithumbup
By: 'Jodie'
May 26,2014
4 people found
this helpful
We were very impressed with the service from Dexters whilst searching for a property. We originally registered with the Surbiton branch and within hours a number of other branches were in contact with me to see if we'd consider other locations, which we were interested ...
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By: Marilyn
May 30, 2014
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Hello, I am head of customer services here at Dexters and I just wanted to say thank you for your kind comments about the service you received. It is always nice to read about happy customers. Marilyn ...

“I have no idea why this company is still allowed ......”

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Sep 17,2013
Minithumbup
By: 'Dorotea'
Sep 17,2013
98 people found
this helpful
I have no idea why this company is still allowed to lie, upset and mess around with so many people. I wish I had seen the reviews before we decided to use their services. Dexter Estate Agency is the most unethical and frustrating company I ...
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By: Asma
Nov 25, 2013
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Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am Head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I look forward to hearing from you. Asma ...

“Just had a very unhelpful telephone conversation with a female ......”

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Mar 28,2012
Minithumbdown
By: 'Art'
Mar 28,2012
90 people found
this helpful
Just had a very unhelpful telephone conversation with a female staff, who curtly informed me that the property I inquired via email (no reply to the email) has been sold. No explanation as to why the property is still on the market and she did ...
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By: Louise
Apr 05, 2012
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Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise ...

“Im in my last 2 months and i agreed they can ......”

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Aug 30,2011
Minithumbdown
By: 'Mark'
Aug 30,2011
86 people found
this helpful
Im in my last 2 months and i agreed they can book viewings in the flat. They are harrassing me everyday several times when they want to book a viewing even when i already agreed to another agent but it seems communcation fails hard over there. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Dexters, London KT6 4QU


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