Richmond, London, TW9
3.4/5, 29 reviews
62% recommended
100% sales valuation accuracy
100% sales fee satisfaction
75% lettings valuation accuracy
67% lettings fee satisfaction

Opening Hours
Address

Dexters
1 Sheen Road
Richmond,London
Greater London
TW9 1AD
020 8288 9988, 020 8288 0828

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 75% 67% £1,250 £4,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 1 13 8 1 0 0 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“Had a great experience with the team in Ric......”

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Nov 12,2020
Minithumbup
By: 'Lewis'
Nov 12,2020
0 people found
this helpful
Had a great experience with the team in Richmond. Were so helpful and professional throughout all stages of my rental search. Special thanks to Alex Harper. 10/10 service!...
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By: Sarah Tranter
Jan 28, 2021
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Dear Lewis, Customer feedback is really important to us so thank you for taking the time to leave us a five star review. Kind regards, Sarah Tranter ...

“Moving with dexters Richmond has been a smoot......”

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Nov 12,2020
Minithumbup
By: 'Susan'
Nov 12,2020
0 people found
this helpful
Moving with dexters Richmond has been a smooth and enjoyable experience. Jack and the team are super helpful and kind, always available to answer any questions I had. Highly recommend....
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By: Sarah Tranter
Dec 01, 2020
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Dear Susan, Thank you for leaving our Richmond team a five star review and I will ensure that I pass your comments onto the office. Kind regards, Sarah Tranter ...

“Dexter's in Richmond is a first rate agency w......”

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Nov 11,2020
Minithumbdown
By: 'B.'
Nov 11,2020
0 people found
this helpful
Dexter's in Richmond is a first rate agency which is led by the impressive and professional Camilla Higgs - who runs a tight and efficient ship. As a landlord, I have appreciated the quick re-letting, smooth transition of tenants and proactive comms, as have all ...
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By: Sarah Tranter
Jan 28, 2021
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Dear B, Thank you for your fantastic comments regarding Camila and the team and I will ensure that we bring your review to their attention. Kind regards, Sarah Tranter ...

“The most incompetent, rude and vindictive of people...”

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Nov 06,2020
Minithumbdown
By: 'Martyn'
Nov 06,2020
3 people found
this helpful
The most incompetent, rude and malicious people that I've ever encountered. We had the misfortune of using Dexter's for a recent let. We made a number of requests (formally) as part of our offer which were agreed to but were never provided. Dexter's handled the ...
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By: Sarah Tranter
Nov 10, 2020
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Dear Martyn, I am very concerned to read your review and understand that your initial complaint had been addressed by the Office at the time. With regard to your end of Tenancy, I have brought this to the attention of the office. Kind regards, Sarah ...

“Dexters Richmond review - Chanel...”

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Sep 18,2020
Minithumbup
By: 'Lukas'
Sep 18,2020
0 people found
this helpful
I wanted to share my experience with Dexters Richmond, especially their agent Chanel. So far everything has been pretty smooth, she has been extremely patient with me, answered all of my questions and helped me hopefully to find a great property . She is a great ...
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“Overall a very good experience....”

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Jun 11,2020
Minithumbup
By: 'Dan'
Jun 11,2020
0 people found
this helpful
In a word: Chanel From my initial enquiry through to handing over the keys she made a fairly challenging process seamless. I've been underwhelmed though by the maintenance aspects in taking care of snagging issues as Dexters also manage the property but credit again is ...
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“Avoid....”

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Dec 17,2019
Minithumbdown
By: 'Emma'
Dec 17,2019
1 people found
this helpful
I’m not usually one to write reviews, but due to Dexters appalling service I feel it worth sharing with potential new clients - both renters and landlords. As a new mother, we were hoping Dexters would provide some flexibility in our contract renewal after 18 ...
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“Searching property...”

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Nov 11,2019
Minithumbup
By: 'Maria'
Nov 11,2019
0 people found
this helpful
Hi, Just to share my first experience with dexters in Richmond. I receved help from Beckie, a professional agent, who is trying to help me to find the right property, still I didn't, but I appreciated her efforts and patience to help me. Now I ...
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“There can be no worse agents that Dexters! ......”

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Nov 03,2019
Minithumbdown
By: 'S'
Nov 03,2019
3 people found
this helpful
There can be no worse agents that Dexters! Dexters was worse than unprofessional, they were dishonest and rude. We rented a house in Richmond, and it was trouble with them from the start: multiple calls to have simple things dealt with, nothing ever corrected on ...
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“We've been tenants in a property managed by Dexters for 2 ......”

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Jul 08,2019
Minithumbup
By: 'Rebecca'
Jul 08,2019
0 people found
this helpful
We've been tenants in a property managed by Dexters for 2 years now and the management team, especially Charlotte, have always been very helpful and understanding. They provide a great service, being attentive and efficient. We'd certainly recommend them to a friend....
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By: Hayley Marner
Aug 12, 2019
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Dear Rebecca, Thank you for taking the time to write a review about the great service you received from our Richmond Office, We do hope that in the future we can be of service to you again and I would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team ...

“Better than most!...”

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Jul 08,2019
Minithumbup
By: 'Jennie'
Jul 08,2019
0 people found
this helpful
I have lived in a lot of rental flats - and Dexter's in Richmond is one of the better ones. They are prompt to reply to email and queries. Our home owner does all the repair work themselves which isnt the best, but I can ...
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By: Hayley Marner
Aug 12, 2019
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Dear Jennie, We are really pleased to read your positive review regarding the service from our Richmond Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team ...

“Long time client....”

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Jun 27,2019
Minithumbup
By: 'David'
Jun 27,2019
0 people found
this helpful
I have been a long time client and generally the team are responsive to my needs. Charlotte is very approachable and helpful, understanding my needs and fairly balancing them with those of the tenants. She managed a major refurbishment of the property, liaising with our ...
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By: Hayley Marner
Aug 12, 2019
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Dear David, Thank you for your review regarding your experience with our Richmond Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team ...

“Great Service!...”

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Jun 14,2019
Minithumbup
By: 'Paula'
Jun 14,2019
0 people found
this helpful
Charlotte has has been extremely helpful with any maintenance that has cropped up during all the time we've been renting this house. She's been very easy to communicate with and super fast to respond to any of our queries, and to arrange for any maintenance ...
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Comment on agent fees
Fees are ok.
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“Letting agents...”

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May 05,2019
Minithumbup
By: 'Steven'
May 05,2019
0 people found
this helpful
I found both Charlotte and Andrew extremely helpful. Initially I dealt with Andrew who was very patient with me, I had many questions and needed time to think things over. He put my mind at ease and helped me make, what for me were difficult, ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Hayley Marner
Aug 12, 2019
View all comments (1)
Dear Steven, Thank you very much for your great review regarding our Richmond Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Hayley Marner Customer Relations Team ...

“Tenant (Lettings)...”

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Apr 14,2019
Minithumbup
By: 'JG'
Apr 14,2019
1 people found
this helpful
Service from Dexters has been fantastic, they were incredibly helpful with all the checks getting the tenancy sorted and as the managing agent for the property have continued to be extremely helpful with any maintenance that has cropped up. I would definitely use them again ...
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“Very poor service...”

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Jan 13,2019
Minithumbdown
By: 'Dara'
Jan 13,2019
6 people found
this helpful
Tenant fees are too high. Was also told there was an assigned underground parking space and a spacious wardrobe yet none at all after moving in. Towards end of Dexters tenancy agent entered property twice with no appointment when no answer at the door. Walked ...
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Comment on agent fees
Too high and too much needed at the outset
Was this helpful? Yes

“Sales experience lacking...”

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Sep 03,2018
Minithumbdown
By: 'DW'
Sep 03,2018
9 people found
this helpful
- Sales - Ben was friendly, but the sales approach overall has a lot of room for improvement. Quite pushy, overvalued and poor at managing client expectations. We saw many properties through them but the experience came off poorly compared to more truly local/ family run ...
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“Worst agent i've dealt with...”

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Aug 14,2018
Minithumbup
By: 'R'
Aug 14,2018
9 people found
this helpful
If you happen to call Dexters in Richmond, and are ushered into the arms of an agent called Noah, either ask for another agent or expect 0 customer service, or really any service at all. My experience of agents, which is Rich after several moves about ...
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“Absolute joke...”

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Aug 06,2018
Minithumbdown
By: 'DHSmithies'
Aug 06,2018
8 people found
this helpful
We were charged over £800 just to cancel our contract two months early without being told what this money was actually for. Then when we moved out, they took every opportunity to skim money from our deposit. First it was claiming items were missing, because later ...
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Comment on agent fees
Awful fees
Was this helpful? Yes
By: Marilyn
Aug 07, 2018
View all comments (1)
Dear Sir/Madam, Thank you for your feedback, however I am very sorry to read that you have been unhappy with our Richmond office. As I am unable to find your details on our database from your review, if you could email me at customerrelations@dexters.co.uk, I would like to look into this matter on your behalf. In the meantime, I would like to thank you for bringing this to our attention. Kind regards Marilyn Head of Customer Relations ...

“Complete con merchants...”

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May 23,2018
Minithumbdown
By: 'JGalt1990'
May 23,2018
12 people found
this helpful
You may notice that all the positive reviews for Dexters are from landlords, because they're the only ones getting a good deal. My partner and I rented an expensive two bed property in Richmond and were required to pay a £3000 deposit and around £500 in arbitrary ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Marilyn
May 23, 2018
View all comments (1)
Dear Sir/Madam, Thank you for your review, however I am very sorry to read that you have been unhappy regarding your experience with our Richmond office. As I am unable to find your details from your review, if you could please contact me at customerrelations@dexters.co.uk, I will look into this matter on your behalf. In the meantime, I would like to thank you for bringing this to our attention. Yours Sincerely Marilyn Head of Customer Relations ...

“I would like to thank Charlotte Way who took over ......”

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Jan 26,2018
Minithumbup
By: 'Elena'
Jan 26,2018
0 people found
this helpful
I would like to thank Charlotte Way who took over the property we've been renting last year. She is very friendly, fantastically quick and efficient! She is sorting issues without any delays. Thank to her we had a new oven just in time to cook ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Marilyn
Feb 12, 2018
View all comments (1)
Dear Elena, Thank you very much for your great review regarding our Richmond Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Marilyn Head of Customer Relations ...

“Charlotte Way has recently taken over the management of the ......”

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Nov 22,2017
Minithumbup
By: 'Nico'
Nov 22,2017
0 people found
this helpful
Charlotte Way has recently taken over the management of the property that we rent and I was pleasantly surprised at her friendly attitude and professionalism, but most of all, in the manner that she went about getting things done. In the short time she has ...
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Was this helpful? Yes
By: Marilyn
Dec 07, 2017
View all comments (1)
Dear Nico, I am writing to say thank you for your kind comments about the service you received from our Richmond Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“Alex and Noah delivered a sound professional service, finding a ......”

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Oct 09,2017
Minithumbup
By: 'Chris.'
Oct 09,2017
0 people found
this helpful
Alex and Noah delivered a sound professional service, finding a new tenant within a very short timeframe. Just as it 'said on the tin'....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Marilyn
Oct 17, 2017
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Dear Chris, We are delighted to read that our Richmond Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Marilyn Head of Customer Relations ...

“It has been a very positive experience for us. Really ......”

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Jun 30,2017
Minithumbup
By: 'Elena'
Jun 30,2017
0 people found
this helpful
It has been a very positive experience for us. Really lovely, friendly and knowledgeable staff who did try to balance a good tenancy deal for both parties, the landlord and us as tenants. Nice and easy process. Sophie Yeates was our first point of contact ...
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Was this helpful? Yes
By: Marilyn
Jul 03, 2017
View all comments (1)
Dear Elena & Rupert, I am writing to say thank you for your kind comments about the service you received from our Richmond Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Marilyn Head of Customer Relations ...

“Mr. Andrew Healy was the Dexters agent responsible for renting ......”

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May 08,2017
Minithumbup
By: 'Moyra'
May 08,2017
0 people found
this helpful
Mr. Andrew Healy was the Dexters agent responsible for renting our property in Richmond. I was delighted with the service received as he managed the process professionally, efficiently and effectively and his communication with me was exemplary. Nothing was too much trouble....
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Comment on agent fees
Although the fees are higher than my previous agent I believe I am getting a good service.
Was this helpful? Yes
By: Marilyn
May 19, 2017
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Dear Moyra, thank you for your review. Our aim is always to achieve five stars and it is great to Andrew has been rewarded for all his hard work. All the very best, kind regards, Marilyn ...

“We have just sold our property in Richmond. Working with ......”

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Oct 12,2016
Minithumbup
By: 'Richard'
Oct 12,2016
1 people found
this helpful
We have just sold our property in Richmond. Working with Luke and his team at Dexter's was an absolute pleasure....
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Comment on agent fees
Fees were fair and transparent.
Was this helpful? Yes
By: Marilyn
Oct 13, 2016
View all comments (1)
Hello, I am the Head of Customer Relations here at Dexters. I just wanted to say thank you for your kind comments about the service you received. Feedback is very important to us and it is always nice to read about happy customers. Marilyn ...

“The worst Agency I have ever dealt with - Dexters ......”

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Feb 22,2016
Minithumbdown
By: 'EJDM'
Feb 22,2016
54 people found
this helpful
The worst Agency I have ever dealt with - Dexters Richmond Branch. We have only just moved into our property and if I could have legally get our deposit refunded we would not be here! The 6 weeks leading up to our lease commencement were an ...
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Comment on agent fees
Terrible
Was this helpful? Yes
By: EJDM
Mar 08, 2016
View all comments (2)
The above is a generic response they send to every bad review. I asked to speak to the Director of the Richmond branch on several occasions during my terrible dealings with them and was not given details (only on the last day of my dealings with the brach were the Directors details provided). It wasn't until I posted these reviews did anyone bother to contact me and all I heard were excuses. Dexters/Thamesview are absolutely, hands down, the worst agency I have ever dealt with. AVOID! ...

“Extremely poor service. When I was about to rent a ......”

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Dec 12,2012
Minithumbdown
By: 'DNS'
Dec 12,2012
94 people found
this helpful
Extremely poor service. When I was about to rent a property from them they made all sorts of false promises that the property will be repaired prior to me entering (which they didn't and of course they did not bother checking either ¢â‚¬â€œ they subsequently blamed ...
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Was this helpful? Yes
By: Louise
Jan 14, 2013
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise ...

“the agents were not able to answer simple questions both ......”

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Jul 31,2012
Minithumbdown
By: 'anon'
Jul 31,2012
88 people found
this helpful
the agents were not able to answer simple questions both times. they should recommend to landlords to refurbish properties before renting. They often show the property to more than one prospective tenant at one time which doesnt allow much chance for the tenant to view. ...
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What agent could do to change your mind?
be more tenant focused rather than landlord. checks to ensure property is suitable for tenants should be made by the agent also. letting a property for an 18 month lease when it hasnt been refurbished just before the tenant moves in is not going to make a satisfied client.
Attached Filesnbsp;
Was this helpful? Yes
By: Louise
Aug 09, 2012
View all comments (1)
Hello, I am really sorry to hear that you have been unhappy with the service provided by Dexters. I am head of Customer Services here at Dexters and I wondered if I could be of any further assistance. If you could e-mail me further details to customerservices@thamesview.co.uk, we can discuss the situation directly and try and resolve any outstanding issues for you. I will look forward to hearing from you. Louise ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Dexters, London TW9 1AD


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