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    Chris Hope
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Dawsons Estate Agents

77 Newton Road Mumbles, Swansea
West Glamorgan
SA3 4BN

01792 367301

Oct 30,2016
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By:
Oct 30,2016
0 people found
this helpful
If I could give Dawsons half a star, I would. This is the worst estate agency I have ever dealt with. They are shamefully slow at dealing with problems, and they never call me back when I have left a message. Of the 3 'after hours' numbers they gave me for emergency maintenance, 1 has never worked (or the guy never answers his phone). My house frequently has problems with the gas/hot water system, and the staff at Dawsons take their sweet time to contact British gas (once I had to wait almost a ...
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Oct 21,2015
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Oct 21,2015
7 people found
this helpful
I would not recommend this agency at all - I only wish I had read the reviews on this site, I completely agree with them all. From the time I signed the agreement I just felt there was no respect shown to me whatsoever, as a tenant and CUSTOMER. The fact that money had changed hands and I was actually a customer seemed to completely pass them by. In my opinion you get better customer service if you are buying a £2 burger in a fast food outlet ! One particular agent in the office might ...
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Feb 27,2015
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Feb 27,2015
3 people found
this helpful
Hi all Please please do not go anywhere near Dawson Letting they tend to treat there tenants very poorly and respect the landlords more then tenant. Examples I was stopped by a parent at the school which is not far from my home. I was advised that I will be having a lot of problems with disrepairs at the property which I was concerned how this person knew they told me that they used to live there as tenants. Dawson knows all about this and the landlords never wants to fix these disrepairs i ...
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Dec 08,2014
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Dec 08,2014
3 people found
this helpful
A letting agent that takes no responsibility or duty of care for tenants. As an individual who takes great responsibility in upholding contractual agreements I find it upsetting and a betrayal of trust when a company entrusted to administer a property letting consistently perform their duties inadequately. My trust has been seriously abused by this company where they take a biased approach to their business favouring the interests of the landlords over the interests/requirements of their tenant...
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What agent could do to change your mind?
To give serious consideration to a customer complaint when there is compelling and extensive areas of concern. A compassionate understanding and consolatory manner should be maintained at all times and any customer who has taken the time to raise concerns does not want to be met with denial and unwillingness to believe that there is potential deficits within their business.
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Apr 06,2013
Minithumbdown
By:
Apr 06,2013
3 people found
this helpful
Couldn\'t organise a P#ยขร†โ€™£#ยขร†โ€™£#ยขร†โ€™£ up in a Brewery. Cocked up Water bill so I had to contact SWALEC to restart my own house account that they had cancelled instead of let property. Lost my property keys and swore blind that I had taken them. I had to nag them to find and hey presto they were found downstairs in Sales after a week! Very complacent in Sales. Did not inform me that a prospective buyer had purchased another property in same apartment block un...
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What agent could do to change your mind?
Be more active and interested. Get some competent staff
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Chris Hope - upload your photo Chris Hope
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Awards won by Dawsons Estate Agents, Swansea SA3 4BN

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