Darlows
3.9/5, 87 reviews
68% recommended
84% sales valuation accuracy
94% sales fee satisfaction



Property Features

Darlows is an independently owned estate agency, part of the Spicerhaart group of over 160 branches. We combine our specialist local knowledge with the support of a national company and pride ourselves on providing our clients with an unrivalled service. We want to get to know you, so talk to us ... show more Darlows is an independently owned estate agency, part of the Spicerhaart group of over 160 branches. We combine our specialist local knowledge with the support of a national company and pride ourselves on providing our clients with an unrivalled service. We want to get to know you, so talk to us about your priorities and we

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 84% 94% £37,000 £250,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 4 1 11 26 1 22 3 7 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
TPOS Sales
Latest Properties

No Properties

“Is just the beginning of my journey but it st......”

Share on :
Dec 14,2022
Minithumbup
Jessica
By: 'Beata T'
Dec 14,2022
0 people found
this helpful
Is just the beginning of my journey but it started very well. Many thanks to Jessica Jones. Polite cheerful and professional. Hopefully, relocation will happen in no time....
read full review
Was this helpful? Yes

“I would like to thank Jessica Jones today for......”

Share on :
Nov 18,2022
Minithumbup
Jessica
By: 'Pauline'
Nov 18,2022
0 people found
this helpful
I would like to thank Jessica Jones today for the outstanding service I received . I was a little apprehensive as buying a property on your own at 68yrs old is a little daunting!!! Every question was answered very efficiently ,and I was not pushed around ...
read full review
Was this helpful? Yes

“Tom at Darlows Rumney...”

Share on :
Nov 04,2022
Minithumbup
Tom
By: 'Sophie'
Nov 04,2022
0 people found
this helpful
Tom at Darlows Rumney has been really helpful, he is very polite and also had a laugh with me and my family whilst showing us already the properties....
read full review
Was this helpful? Yes

“Brilliant ....”

Share on :
Nov 03,2022
Minithumbup
Tom
By: 'Rhian'
Nov 03,2022
0 people found
this helpful
Since being offered on the property Tom has been very friendly and efficient through the process. Nothing has been a problem. Thank you...
read full review
Was this helpful? Yes

“Thanks Bryony Powell, for your professionalis......”

Share on :
May 13,2022
Minithumbup
Bryony
By: 'Leann Marie Jones'
May 13,2022
0 people found
this helpful
Thanks Bryony Powell, for your professionalism and honesty. Your was always there to give some good advice. You was accomodating to support me through this journey of finding my dream home....
read full review
Was this helpful? Yes

“Efficient service for close to a decade!...”

Share on :
Apr 05,2022
Minithumbup
Hayley
By: 'Senthil'
Apr 05,2022
0 people found
this helpful
They have been managing my property for close to a decade now. The service has akways been exceptional. Most recently contacted for electrical upgradation work. Big thank you to Hayley Hardy who managed it very efficiently! 5 stars without hesitation....
read full review
Was this helpful? Yes

“I recently made an accepted offer in a proper......”

Share on :
Nov 11,2021
Minithumbup
Sarah
By: 'Ed'
Nov 11,2021
0 people found
this helpful
I recently made an accepted offer in a property in Rhymney and was met by the senior sales negotiator ( Sarah Elliott ) I found Sarah very knowledgable and polite and I was allowed to make a satisfactory tour of the house without any spiel which I ...
read full review
Was this helpful? Yes

“Thank you ....”

Share on :
Oct 23,2021
Minithumbdown
Louise
By: 'Helen'
Oct 23,2021
1 people found
this helpful
I’d like to give Louise Pugh from Darlows at Merthyr a huge thank you . She always gets things sorted for me . I’m renting and my boiler packed in on Friday night . I emailed Louise Saturday morning and with in 25 mins an engineer was ...
read full review
Was this helpful? Yes

“NO SERVICE OFFERED TO CUSTOMERS in SEPTEMBER ......”

Share on :
Sep 08,2021
Minithumbdown
By: 'woodland'
Sep 08,2021
0 people found
this helpful
NO SERVICE OFFERED TO CUSTOMERS in SEPTEMBER 2021 because of OUTDATED restrictions. I got an email in answer to my enquiry. I enquired about an ad they placed ...in fact their ad was an invitation to express interest since they have decided to apply outdated "August" ...
read full review
Was this helpful? Yes

“Emma Jones in darlows Rumney very helpful and......”

Share on :
Jul 28,2021
Minithumbup
Emma
By: 'Mohi Aldeen'
Jul 28,2021
0 people found
this helpful
Emma Jones in darlows Rumney very helpful and gives you the right information and always happy to help with a smile and a nice attitude. I bought 3 houses through this estate agent and Emma Jones she helped me a lot with very good communication and ...
read full review
Was this helpful? Yes

“Great service from Adam Robjon in selling my ......”

Share on :
Jul 28,2021
Minithumbup
Adam
By: 'Bernadette'
Jul 28,2021
0 people found
this helpful
Great service from Adam Robjon in selling my house recently. Was informed of the process from start to finish. Emma was also very helpful at the rumney branch....
read full review
Was this helpful? Yes
By: Adam Robjohn
Jul 28, 2021
View all comments (1)
Thank you so much for your review and we are glad that you received such good service. ...

“Do not use Darlows to manage your property! T......”

Share on :
Dec 01,2020
Minithumbdown
By: 'Jenny'
Dec 01,2020
0 people found
this helpful
Do not use Darlows to manage your property! They do not answer the phone, return calls or respond to emails. Our property has been left with a rainwater leak effecting the electrics since July. We have not been informed of the leak and they've sent ...
read full review
Was this helpful? Yes

“Trying to force you to use their mortgage advisor...”

Share on :
Aug 18,2020
Minithumbdown
By: 'David'
Aug 18,2020
1 people found
this helpful
Called up 8 different times to book viewings for different properties with different branches, Pontypridd, Rumney, Caerphilly and Newport, over the last month and a half. The branches never answer their own calls and instead have a concierge service who pretends to work for Darlows, who ...
read full review
Was this helpful? Yes

“Brilliant service. Prompt. Courteous. Attenti......”

Share on :
Mar 16,2020
Minithumbup
Lucy
By: 'James'
Mar 16,2020
0 people found
this helpful
Brilliant service. Prompt. Courteous. Attentive. Handled my sale smoothly. Lucy and Elinor made it all very easy. My first property sale and everything was completely quickly. Highly recommended...
read full review
Was this helpful? Yes

“A Big Thank You...”

Share on :
Feb 28,2020
Minithumbup
Belinda
By: 'Caron'
Feb 28,2020
0 people found
this helpful
I would like show my appreciation regarding the professionalism and help provided by both Nicola and Belinda, at Darlows Cwmbran, over the last ten months, whilst I have been searching for the right house. They have been most helpful and accommodating throughout all this time ...
read full review
Was this helpful? Yes

“Sarah Elliott of Darlows, quick and efficient ......”

Share on :
Feb 26,2020
Minithumbup
Sarah
By: 'Peter'
Feb 26,2020
0 people found
this helpful
Sarah Elliott of Darlows in Merthyr has sold my house quickly and kept me informed as we go. The sale went through without a hitch in 4 months. She’s always been friendly and professional. I’d definitely use her again....
read full review
Was this helpful? Yes

“We've been on a long journey purchasing our p......”

Share on :
Jan 28,2020
Minithumbup
Sarah
By: 'Rachel'
Jan 28,2020
0 people found
this helpful
We've been on a long journey purchasing our property but Sarah Elliott has helped us every step of the way. She has clarified queries for us and given us support and advice where needed. I wouldn't hesitate to use Darlows again because of Sarah, she's ...
read full review
Was this helpful? Yes

“From the time libby came round to put my hous......”

Share on :
Jan 09,2020
Minithumbup
Gareth
By: 'Jacquelyn'
Jan 09,2020
0 people found
this helpful
From the time libby came round to put my house on market to complition of buying and selling I had great customer service. Gareth kept me in contact with every thing always on time for appointment always able to answer queries regular updates I recommend ...
read full review
Was this helpful? Yes

“Avoid, the worst service I have ever had! The......”

Share on :
Oct 11,2019
Minithumbdown
By: 'Natalie'
Oct 11,2019
1 people found
this helpful
Avoid, the worst service I have ever had! They have withheld money from me even though all has been confirmed to be given back! They hardly reply to emails and give you poor excuses for their terrible communication. It's been a horrible experience and have ...
read full review
Was this helpful? Yes

“Excellent service and support from Sarah Elli......”

Share on :
Aug 31,2019
Minithumbdown
Sarah
By: 'Julie'
Aug 31,2019
0 people found
this helpful
Excellent service and support from Sarah Elliott. Friendly and helpful! Always I the other end of the phone when needed....
read full review
Was this helpful? Yes

“Great service...”

Share on :
Aug 17,2019
Minithumbup
Sarah
By: 'Nicky'
Aug 17,2019
0 people found
this helpful
What great service we have received from Sarah Elliott at the Merthyr Tydfil branch of Darlows estate agents. Always keeping us up to date with progress and answering our queries and questions very quickly to prevent any delay with the purchase of our property, and ...
read full review
Was this helpful? Yes

“Very unprofessional agency...”

Share on :
May 09,2019
Minithumbdown
By: 'Laura'
May 09,2019
1 people found
this helpful
I rented a property through darlows for a year. Initially they were very helpful as I payed an admin fee of £350 and they couldn't wait to get me into the property. As Soon as I got into the property things quickly changed. I had a ...
read full review
Comment on agent fees
Bad
Was this helpful? Yes

“Do Not Rent From Darlows...”

Share on :
May 08,2019
Minithumbdown
By: 'kathryn'
May 08,2019
2 people found
this helpful
My daughter rented through Darlow's would not recommend they are useless. They do not get back to you or commnunicate with landlord. had nothing but problems. Now we are fighting for the bond which is no surprise. Please avoid this letting company they had us ...
read full review
Comment on agent fees
Bad will never use again and have made loads of family and friends aware of the very poor customer journey experienced
Was this helpful? Yes

“Buying a house...”

Share on :
Mar 13,2019
Minithumbup
Shauna
By: 'Daneka'
Mar 13,2019
0 people found
this helpful
I am a first time buyer and didnt know a a lot about what to do however when going to Darlows I spoke to a lady called Shauna and found all her information helpful and true, she had a lovely tone and good attitude i ...
read full review
Was this helpful? Yes

“Exceptional...”

Share on :
Feb 11,2019
Minithumbup
Rhys
By: 'Pen'
Feb 11,2019
0 people found
this helpful
During a difficult and prolonged sale, Darlows acted in a very professional manner at all times, including maintaining contact every step of the way, they were always courteous, which is replicated in all members of the team. Special thanks to Rhys and Emma who went ...
read full review
Comment on agent fees
good
Was this helpful? Yes

“Terrible Rental Service...”

Share on :
Feb 11,2019
Minithumbdown
Michael
By: 'Conned'
Feb 11,2019
1 people found
this helpful
People who know me will know that i am not a negative person however such POOR COMMUNICATION and TERRIBLE service has left me no choice than to write this review. Team at Cardiff Darlows were constantly in touch till i signed an initial agreement to ...
read full review
Comment on agent fees
BAD ended up paying £360 before tenants were in place just because i was not informed and then taken through the small print.
Was this helpful? Yes

“Excellent service from Sarah...”

Share on :
Jan 31,2019
Minithumbup
Sarah
By: 'Esther'
Jan 31,2019
0 people found
this helpful
We were very Impressed by the level of service given by Sarah Eliott at the Merthyr Tydfil branch. She has helped us with the sale of our property and has been so helpful and friendly. We were thrilled to receive an offer on our property ...
read full review
Was this helpful? Yes

“Outstanding work Sarah Elliot...”

Share on :
Jan 30,2019
Minithumbup
Sarah
By: 'Brilliant'
Jan 30,2019
0 people found
this helpful
Sarah Elliot was brilliant! After many house viewings Sarah didn't give up, found us our perfect first home and done nothing but help along the way and made our first experience of buying a property a very enjoyable one! Would definitely recommend Sarah!! Thank you...
read full review
Was this helpful? Yes

“Seller...”

Share on :
Jan 28,2019
Minithumbup
Louise
By: 'Bertie'
Jan 28,2019
0 people found
this helpful
Louise has been a great help to me on selling my property, I have found Darlows Merthyr very professional and Louise Pinch in particular a buts most of my dealings have been with her....
read full review
Comment on agent fees
Fees tend to be the same at most agencies, we all would like to have it cost less but am generally happy .
Was this helpful? Yes

“Thank goodness for Emma Wilson...”

Share on :
Nov 27,2018
Minithumbdown
Emma
By: 'Donnas'
Nov 27,2018
0 people found
this helpful
The Darlows Lettrak online letting system is challenging, to put it kindly. If it hadn't been for Darlows' letting associate Emma Wilson, who was knowledgable, patient, professional and very kind, it's likely we'd have pulled out of renting our new home despite the fact that ...
read full review
Comment on agent fees
Not applicable
Was this helpful? Yes
By: Darlows Lettings
Dec 04, 2018
View all comments (1)
Thank you for taking the time to leave us feedback. We are pleased to hear about your experience with us. We are always looking to improve our application systems and will use your feedback to help this. We wish you all the best for the future in your new home. Darlows Albany Road (Lettings) ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Darlows

Regional Awards won by Darlows

Individual Branch Awards



Find the Best Agent to
Sell or Rent Your Home