Dacre Son & Hartley
Keighley, BD21
4.3/5, 27 reviews
85% recommended
73% sales valuation accuracy
92% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
The Keighley office of Dacre, Son & Hartley is the oldest established agent in town operating out of one of the most distinctive and most prominent buildings. With a strong high street presence, the office offers modern promotion and marketing to the Aire and Worth Valleys. The office is managed by ... show more The Keighley office of Dacre, Son & Hartley is the oldest established agent in town operating out of one of the most distinctive and most prominent buildings. With a strong high street presence, the office offers modern promotion and marketing to the Aire and Worth Valleys.

The office is managed by Michael Leighton, who joined the company in October 2014. Michael has over ten years of residential agency experience and manages the six strong team including; Rachel, Julie and Joanne in residential sales, Sharon and Ben in lettings and office administrator Carole.

Area Director, Ian Bradbury, has over 30 years’ experience of estate agency in and around the Aire Valley with a wide knowledge of values and experience of all types of sales, from town terraces to traditional Pennine farms and country estates.

With over 100 years of combined experience the team prides themselves on excellent local knowledge and customer service.

Opening Hours
Address

Dacre Son & Hartley
75 North Street
Keighley
West Yorkshire
BD21 3RZ
01535 611511

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 73% 92% £47,000 £410,000
Lettings 100% 99% £450 £975
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 1 4 0 10 0 4 0 0 3
Areas covered
  • BD20 6
  • BD22 6
  • BD21 3
  • BD21 4
  • BD21 1
  • BD21 2
  • BD21 5
  • BD22 7
  • BD22 8
  • BD22 9
  • BD22 0
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA RICS Move With Us
Latest Properties

No Properties

“Tried to view a house. Receive a phone call 3......”

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Sep 18,2020
Minithumbdown
By: 'Andrew'
Sep 18,2020
0 people found
this helpful
Tried to view a house. Receive a phone call 3 hours before saying that it was cancelled because an offer had been accepted. I asked how much. They said just under the asking price. I said I would have paid asking price they then said that ...
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“I would never trust anything this bunch of l......”

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Oct 20,2019
Minithumbdown
By: 'Bill'
Oct 20,2019
3 people found
this helpful
I would never trust anything this bunch of liars say! I put an offer in on a house which was rejected a few hours later, it was a good offer and as high as I could go so I walked away, three weeks later I ...
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“Exceptional service....”

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Aug 31,2018
Minithumbup
Rachel
Julie
By: 'Nirvana.'
Aug 31,2018
0 people found
this helpful
Brilliant comms.Kept me up to date on all aspects and progression of sale.Dealing with a difficult to deal with purchaser showed great patience and resolve.Great job rachel,julie dee....
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Comment on agent fees
Long time since i used an agent but i would say the fees were fair .
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“Fantastic...”

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May 08,2018
Minithumbup
By: 'LiamOrrah'
May 08,2018
0 people found
this helpful
We've been dealing with Esme in regards to a new rental agreement. She's been absolutely brilliant, the whole process was as smooth as could be expected and we were always kept in the loop. If we ever had a need to ring or email, we ...
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Good
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“Friendly, quick and stress free...”

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May 08,2018
Minithumbup
By: 'Lmart1990'
May 08,2018
0 people found
this helpful
The service start to finish was quick and Esme was really friendly and kept in touch throughout the whole process and anything after the tenancy had gone through was dealt with so quick! Highly recommemd....
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Comment on agent fees
Fair
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“We were very pleased with the service we received from ......”

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Dec 13,2017
Minithumbup
By: 'Harding'
Dec 13,2017
0 people found
this helpful
We were very pleased with the service we received from Michael. He was extremely professional. We found him very approachable and friendly. He strived to help both parties in the purchase of our property and you could put your trust in him to do his ...
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“Michael was brilliant in showing me the property and puttingbthrough ......”

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Dec 13,2017
Minithumbup
By: 'Gillf'
Dec 13,2017
0 people found
this helpful
Michael was brilliant in showing me the property and puttingbthrough my offer and all the communication with the vendor. Offer accepted straight away and very happy to have the keys to my first house! Hoping to get into property investment and will happily use Michael's ...
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“Dacre son Hartley worked very professionally To complete sale on ......”

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Nov 08,2017
Minithumbup
By: 'Hussain'
Nov 08,2017
0 people found
this helpful
Dacre son Hartley worked very professionally To complete sale on one off my property All went nicely and smoothly Can recommend to anybody wish to sell their homes Simply best to me...
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Comment on agent fees
Good
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“Usef for private residential letting. Very quick, professional and responsive ......”

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Oct 23,2017
Minithumbup
Sharon
By: 'Colin'
Oct 23,2017
0 people found
this helpful
Usef for private residential letting. Very quick, professional and responsive service. Would highly recommend and will be using again in the future....
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Comment on agent fees
Acceptable.
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“Communication from the team has been consistently exceptional. Proactive, professional, ......”

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Sep 08,2017
Minithumbup
By: 'Gary'
Sep 08,2017
0 people found
this helpful
Communication from the team has been consistently exceptional. Proactive, professional, tenacious, facilitative and very courteous are words that go some way to describe the service provided. I would highly recommend. Gary...
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Comment on agent fees
Reasonable given the timescale for selling
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“Michael was extremely professional, personable and helpful from the offset. ......”

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Jul 28,2017
Minithumbup
By: 'Mrs'
Jul 28,2017
0 people found
this helpful
Michael was extremely professional, personable and helpful from the offset. He clearly discussed what Dacres would do for us as a prospective customer, where they would advertise, our captive market, set clear timescales and managed our expectations. Michael gave a recommendation for a professional and ...
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Comment on agent fees
As expected and in line with competitors
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“rachel Joanne and all the team are always veryHelpful and ......”

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Jul 28,2017
Minithumbup
Rachel
By: 'CC'
Jul 28,2017
0 people found
this helpful
rachel Joanne and all the team are always very Helpful and polite and kept me informed and worked hard to successfully get me a sale....
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Comment on agent fees
Good
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“Excellent service and always updated usince throughout the transaction from ......”

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May 25,2017
Minithumbup
Julie
By: 'Michelle'
May 25,2017
0 people found
this helpful
Excellent service and always updated usince throughout the transaction from start to finish. Julie, Michael and Rachel always listened to any concerns we had and responded quickly and efficiently....
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Comment on agent fees
Good
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“Had a very positive attitude towards my needs as a ......”

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May 20,2017
Minithumbup
Rachel
By: 'Susan'
May 20,2017
0 people found
this helpful
Had a very positive attitude towards my needs as a seller .also kept me up to date with all stages of the buyers details ....
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Comment on agent fees
Good
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“Very happy with my first experience in letting and have ......”

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Mar 23,2017
Minithumbup
Sharon
By: 'Harry'
Mar 23,2017
0 people found
this helpful
Very happy with my first experience in letting and have been guided very professionally by Sharon Bland and always easy to contact with any queries. I would recommend Dacres to others Harry Hinchcliffe...
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Comment on agent fees
good
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“The staff at the Keighley Office were brilliant. We had ......”

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Mar 10,2017
Minithumbup
By: 'Mr'
Mar 10,2017
0 people found
this helpful
The staff at the Keighley Office were brilliant. We had good advice, they were friendly, approachable and did their job well. We were well impressed with the ease of selling our house....
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Comment on agent fees
We were quite happy with their fees for the amount of work they did.
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“First class. Impeccable service - this is the eighth time ......”

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Feb 24,2017
Minithumbup
Sharon
By: 'AW'
Feb 24,2017
0 people found
this helpful
First class. Impeccable service - this is the eighth time Dacre Son & Hartley have let a property for me and are a joy to deal with....
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Comment on agent fees
Very reasonable
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“Both Sharon Bland and Ben Hollings have been amazing! Polite, ......”

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Feb 20,2017
Minithumbup
Sharon
Ben
By: 'vaunie96'
Feb 20,2017
0 people found
this helpful
Both Sharon Bland and Ben Hollings have been amazing! Polite, helpful and very cheerful. I got the house I loved and I am very appreciative for all they have done. a big thank you to you both! :)...
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“The whole letting arrangement has been stress free throughout and ......”

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Jan 26,2017
Minithumbup
Sharon
By: 'M.'
Jan 26,2017
0 people found
this helpful
The whole letting arrangement has been stress free throughout and Sharon Bland dealt with all our questions right from the start and did a lot more than we had expected. We have never let a property before and would definitely recommend Dacre Son & Hartley....
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Comment on agent fees
We thought the fees were very reasonable and excellent value for money.
Was this helpful? Yes

“I instructed Michael to market my house for sale and ......”

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Jan 09,2017
Minithumbup
By: 'James'
Jan 09,2017
0 people found
this helpful
I instructed Michael to market my house for sale and he provided an excellent level of customer service. He went above and beyond to ensure I was satisfied with the marketing particulars and professional photography used in the sales pack for the property. Within just ...
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“Approachable and friendly, thorough and precise about the rental property ......”

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Jan 04,2017
Minithumbup
Sharon
By: 'Paul'
Jan 04,2017
0 people found
this helpful
Approachable and friendly, thorough and precise about the rental property and always prompt to return my emails no problems experienced...
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“Very friendly staff, with professional approach yet maintaining an open ......”

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Dec 24,2016
Minithumbup
By: 'Paul'
Dec 24,2016
0 people found
this helpful
Very friendly staff, with professional approach yet maintaining an open dialogue. Kept me informed as to when prospective buyers were viewing and looked after sale....
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Comment on agent fees
Good
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“Having used Dacres in keighley to sell my property I ......”

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Dec 09,2016
Minithumbup
Julie
By: 'David'
Dec 09,2016
0 people found
this helpful
Having used Dacres in keighley to sell my property I am please to state that I would more than happily recommend them to potential customers. From placing my property on the market on day one, regular viewings and feedback to obtaining me a buyer. Very ...
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Comment on agent fees
Competitive
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“Overall experience of dealing with Dacre Son's & Hartley was good. ......”

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Oct 28,2016
Minithumbup
By: 'Abby'
Oct 28,2016
0 people found
this helpful
Overall experience of dealing with Dacre Son's & Hartley was good. But I think more needs to be done in the in house office in relation to having the correct information to supply to the clients and try being more honest and straightforward so you can ...
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By: Michael Leighton
Nov 04, 2016
View all comments (1)
Hello Abby. Thank you for taking the time to provide your review. We always endeavour to offer the best possible service and I would really like to discuss any shortcomings you faced. If you would like to contact me please feel free to call the office. Thanks. Michael. ...

“Exceptional service from both staff mentioned.We were kept informed ......”

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Oct 19,2016
Minithumbup
Julie
By: 'L'
Oct 19,2016
0 people found
this helpful
Exceptional service from both staff mentioned.We were kept informed of how our purchase was going. If we asked for information we got a answer quickly. All staff were pleasant and helpful....
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“It would be difficult to become a customer of Dacre's. ......”

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Mar 22,2014
Minithumbdown
By: 'not'
Mar 22,2014
0 people found
this helpful
It would be difficult to become a customer of Dacre's. I have enquired about viewing two properties in the last couple of weeks and staff aren't available for viewings. Perhaps this is because although I'm a cash buyer the houses I am looking at are ...
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What agent could do to change your mind?
Had staff available for viewings!
Attached Filesnbsp;
Was this helpful? Yes
By: Dacres Marketing
Mar 24, 2014
View all comments (1)
Hello, Thank you for bringing this to our attention. Could you please email us @ marketing@dacres.co.uk so we can gather more detail from you? Kind regards ...

“Really terrible service, they never rang me to tell me ......”

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Apr 09,2013
Minithumbdown
By: 'Jones'
Apr 09,2013
4 people found
this helpful
Really terrible service, they never rang me to tell me what was happening I always had to chase them. We got conflicting information and advice from different members of staff. Spoke to me on the phone like I was a five year old and a ...
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What agent could do to change your mind?
Offer a more decent and professional service and GIVE INFORMATION i.e. if someone has lied about their wage on the referencing then tell the landlord so that they know all the information before going ahead, especially when the landlord hasn't met them. And give a copy of the reference form BEFORE the tenancy is agreed. Ring landlords to tell them what is happening or send an email or text - your communication is inadequate. Please treat landlords with some respect. Stop giving inconsistent advice and information. We have since used an online estate agency and the contrast with your service is stark. They advertise on all the major websites, their service and advice is excellent, it costs just ‚£49 and the response has been overwhelming and so positive. We have had 20+ emails from them in 4 days. All the prospective tenants that have come round have enquired about how we advertised the property and why, and NO ONE has had a good word to say about Dacres in Keighley. We won't use a local estate agency again and when we come to sell we will be doing it with an online estate agents - it's much less hassle.
Attached Filesnbsp;
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Staff picture Kate
(0)
No image available Sharon
(6)
Staff picture Julie
(4)
Staff picture Rachel
(3)
Staff picture Dee
(0)
Staff picture Ian
(0)

Tenant Fees

Tenant Fees Schedule
New Assured Shorthold Tenancies (ASTs) Signed on or after 1 June 2019.
Holding Deposit
(per tenancy)
One week's rent. This is to reserve a property. Plase Note: This will be
withheld if any relevant person (including any guarantor(s)) withdraws
from the tenancy, fails a Right-to-Rent check, provides materially
significant false or misleading information, or fails to sign their tenancy
agreement (and/ or Deed of Guarantee) within 15 calendar days (or
other Deadline for Agreement as mutually agreed in writing).
Security Deposit
(per tenancy. Rent under £50,000 per
annum)
Five weeks' rent. This covers damages or defaults on the part of the
tenant during the tenancy.
Security Deposit
(per tenancy. Rent of
£50,000 or over per year)
Six weeks' rent. This covers damages or defaults on the part of the
tenant during the tenancy.
Unpaid Rent Interest at 3% above the Bank of England Base Rate is charged on any
unpaid rent from Rent Due Date. Please Note: This will not be levied
until the rent is more than 14 days in arrears.
Lost Key(s) or other Security
Device(s)
Tenants are liable for the actual cost of replacing any lost key(s) or other
security device(s). If the loss results in locks needing to be changed, the
actual costs of a locksmith, new lock and replacement keys for the
tenant, landlord or any other persons requiring keys will be charged to
the tenant. If extra costs are incurred there will be a charge of £15 per
hour (inc. VAT) for the time taken replacing lost key(s) or other security
device(s).
Variation of Contract
(Tenant's Request)
£50 (inc. VAT) per agreed variation. To cover the costs associated with
taking landlord's instructions as well as the preparation and execution of
new legal documents.
Change of Sharer
(Tenant's Request)
£50 (inc. VAT) per replacement tenant or any reasonable costs incurred
if higher. To cover the costs associated with taking landlord's
instructions, new tenant referencing and Right-to-Rent checks, deposit
registration as well as the preparation and execution of new legal
documents.
Early Termination
(Tenant's Request)
Should the tenant wish to leave their contract early, they shall be liable
to for landlord's costs in re-letting the property as well as all rent due
under the tenancy until the start date of the replacement tenancy. These
costs will be no more than the maximum amount of rent outstanding on
the tenancy.
Company Lease Fee £360 (inc. VAT)
Please ask a member of staff if you have any questions about our fees.
Bank Details
Barclays Sort code: 20-37-39 Account Number: 10101044
Last updated at 22/07/2019, 4:50 PM by Stephanie Render
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 3:13 PM 18/09/2017 by allAgents

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