• Staff picture
    Donald McCabe
  • Staff picture
    Martin Urquhart
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    Rob Trotter
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    Will
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    Melinda Illes
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    Kevin Fraser
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    Neill Bukes
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    Donna
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    Kirsty Leitch
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    David Alexander
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    Martyna Jablonska
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    Taylor French
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    Ashley Cooper
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    Molly Reekie
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    Nicholas Hammond
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    Laura McTaggart
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    Gregor McCrorie
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    Laura O'Donnell
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    Nicola Boyd
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    Joanne Pratt
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    Holly Harrison
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    Ellie McCallum
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    Nicole Bancroft
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    James
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    Rachel Barker
DJ Alexander has offered property management services in Edinburgh for over 35 years. Founded by David Alexander, the business has grown organically through client recommendations and is now the largest letting agency in Scotland.
DJ Alexander Lettings

1 Wemyss Place Edinburgh

EH3 6DH

0131 558 3000
Visit Website

Properties for Sale
Properties to Rent

“Portfolio Management...”

Nov 12,2018
Minithumbup
Neill Bukes
By: 'Alan Henderson'
Nov 12,2018
0 people found
this helpful
Neill has done a tremendous job in assistance move my portfolio of properties to DJ Alexander. He has helped through the whole process and is willing to listen to my requirements as a landlord. I am looking forward to them managing my portfolio moving forward. ...
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Comment on agent fees
They have matched the fees I was being charged with my previous letting agent.
Was this helpful? Yes

“Best customer service ever...”

Nov 09,2018
Minithumbup
Laura McTaggart
By: 'Ioanna kanata'
Nov 09,2018
0 people found
this helpful
I would like to say a big thanks to Laura Mctaggart for her help. From the firt day , when we received the application for our new flat until the day we moved in, Laura was always next to us to help us. Always she was ...
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Was this helpful? Yes

“1st Class Service!...”

Nov 09,2018
Minithumbup
Daniel
Neill Bukes
By: 'Jim Wilson'
Nov 09,2018
0 people found
this helpful
I would like to express my total satisfaction with your company - in particular Daniel & Neill - in the letting of my property in Morningside. From the first meeting with Daniel when he called at my flat to discuss my requirements to present time, ...
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Comment on agent fees
Given the service so far - good.
Was this helpful? Yes

“Very professional...”

Nov 09,2018
Minithumbup
Ben
Donna
By: 'Dorothy and Peter Smith'
Nov 09,2018
0 people found
this helpful
We are first time Landlords and were apprehensive, however from the very start of meeting Ben he was very friendly, answering all our queries, providing in depth information on what was involved, allaying any concerns we had. After meeting Ben we took our time to ...
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Was this helpful? Yes

“Professional service...”

Nov 09,2018
Minithumbup
Neill Bukes
Stephen
By: 'Donald'
Nov 09,2018
0 people found
this helpful
After receiving a email from my letting agent announcing immediate closure of his business late on a Friday afternoon, I contacted DJ Alexander and together with Stephen, who I spoke to initially, Neill waded thru the complexities of transfer of management for my property. Obviously ...
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Comment on agent fees
Competitive
Was this helpful? Yes

“Would give 0 stars if I could. Scam artists!...”

Nov 03,2018
Minithumbdown
By: 'C.C.'
Nov 03,2018
0 people found
this helpful
It took DJ Alexander less than a year to force us to find a new place to live. Since day 1, we never dealt with the same agent twice - we kept being passed on to different young, clueless agents who would give us the wrong ...
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Comment on agent fees
They will squeeze you dry. All they're after is your money, they couldn't care less about your living standards.
Was this helpful? Yes
By: Steve
Nov 05, 2018
View all comments (1)
Hi, I would very much like to speak with you in regards your feedback and try and understand if there is anything I can do to help. If there has been any error on our part, then I would be more than happy to try and find a resolution. You can contact me on 0131 243 6760 or email me steverobbins@djalexnader.co.uk. Kind regards Steve Robbins, Head of Customer Service ...

“Happy Customer...”

Nov 01,2018
Minithumbup
Ben
Donna
By: 'Charlie'
Nov 01,2018
0 people found
this helpful
I have let 2 houses with DJ Alexander and so far I have been happy with their responsiveness, knowledge and service. Good people to work with and seem very reliable....
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Comment on agent fees
Typical of the industry. No problem
Was this helpful? Yes
By: Donna Baird
Nov 01, 2018
View all comments (1)
Hi Charlie, Thank you for your kind review. It has been a pleasure assisting you with your properties. Best wishes, Donna & Ben ...

“Terrible agency, stay away....”

Oct 31,2018
Minithumbdown
By: 'Mm Edinburgh'
Oct 31,2018
1 people found
this helpful
We have leased our property through DJ over 3 years ago. During that time there were a number of issues and ridiculous charges (£900 for repainting 2 rooms, to a very poor standard) but because we lived away we trusted them with their judgement. Contrary to what they ...
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Comment on agent fees
Standard fees for an agent who does stuff. Since their only contribution was finding new tenants, ridiculously overpriced.
Was this helpful? Yes
By: Dayle
Oct 31, 2018
View all comments (1)
Hi, we're sorry to hear you haven't had a good experience with DJ Alexander. Our Head of Customer Service would be happy to chat with you more about this to try and resolve any issues - he can be contacted at SteveRobbins@djalexander.co.uk. Many thanks ...

“Shocking, cocky and useless...”

Oct 31,2018
Minithumbdown
By: 'Abi Thom'
Oct 31,2018
0 people found
this helpful
We started renting from DJ's in July 2018. From the beginning there were red flags - moved in and the inventory wasn't completed correctly - some significant damage overlooked. We had to continually chase for this to be amended. Then the washing machine AND ...
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Was this helpful? Yes
By: Steve Robbins
Nov 08, 2018
View all comments (1)
Dear Abi Thank you for giving me the opportunity to review your complaint and I am glad we have been able to find a resolution to the issue. As previously mentioned if I can be of any assistance to you moving forward then please do not hesitate to get in touch with me directly. Kind regards Steve ...

“Excellent Service...”

Oct 24,2018
Minithumbup
By: 'AW'
Oct 24,2018
0 people found
this helpful
Dealt with very pleasant and professional people at DJ Alexander and they all did an excellent job of promoting my property and quickly achieving a successful tenancy. Very pleased....
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Comment on agent fees
Fees are reasonable
Was this helpful? Yes
By: Daniel Walker
Nov 02, 2018
View all comments (1)
Dear AW, Many thanks for posting such a lovely review and we're very pleased that you're delighted with the service you have received. Kindest Regards, Daniel & Neill ...

“Excellent support throughout...”

Oct 23,2018
Minithumbup
By: 'David Anderson'
Oct 23,2018
0 people found
this helpful
I have found DJ Alexander, in particularly Kimberley Berry to be a delight to interact with, both during the initial letting process in finding a flat but also in the on going support in relation to my lease, any maintenance issues and any administrative support ...
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Comment on agent fees
I don't think they are the cheapest but you get what you pay for - which is very good service.
Was this helpful? Yes

“Overall experience...”

Oct 23,2018
Minithumbup
Daniel
By: 'Youdish'
Oct 23,2018
0 people found
this helpful
Daniel is very professional in his approach and I was particularly impressed with his outlook and knowledge of the rental market. He was very patient with me and addressed all my concerns with a very positive attitude. The fact that we landed suitable tenants in ...
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Comment on agent fees
The fees are reasonable for such high level of professional
Was this helpful? Yes

“Professional and friendly service....”

Oct 15,2018
Minithumbup
Daniel
By: 'L'
Oct 15,2018
0 people found
this helpful
The transition over to using DJ Alexander to let my property couldn't have gone smoother. Daniel was always on hand to answer all my questions, and gave good, practical advice which I found very helpful. He guided me through the process and kept me ...
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Comment on agent fees
Fees were very competitive.
Was this helpful? Yes

“Professional and helpful service....”

Oct 15,2018
Minithumbup
Neill Bukes
By: 'L'
Oct 15,2018
0 people found
this helpful
I found Neill to be very friendly and efficient and always on hand to answer any questions I had. He always responded very quickly which was helpful. Overall I found the team to be very responsive, and accommodating when it came to arranging appointments. Very ...
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Comment on agent fees
Very competitive.
Was this helpful? Yes

“Outstanding Customer Sevice...”

Oct 11,2018
Minithumbup
By: 'Andy'
Oct 11,2018
0 people found
this helpful
Both ladies were exceptional in helping my partner and I find our new home. Couldn't rate them highly enough. :)...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Dayle
Oct 11, 2018
View all comments (1)
Hi Andy, thank you so much for your positive review - we really appreciate it. We would love to pass this on to the correct staff members and reward them for their hard work, do you have the names of the ladies that helped you? Many thanks. ...

“We rented out our flat recently with D j Alexander...”

Oct 09,2018
Minithumbup
By: 'Landlord from Aberdeen'
Oct 09,2018
0 people found
this helpful
From the moment we met Stephen he was very professional and extremely helpful. Nothing was too much bother for him. Whenever you had a query he always gave you a prompt reply which made the whole experience stress free....
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Was this helpful? Yes

“Helpful professional staff — Donna and Laura...”

Oct 08,2018
Minithumbup
By: 'Nikki'
Oct 08,2018
0 people found
this helpful
Donna and Laura both are great and very helpful and professionally efficient. Ben is brilliant too. They work very hard ....
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Comment on agent fees
Fees are fair and square & old school which is what I like . I have been tenant and Landlord myself via them . they have huge data base and lots employee and yet all very helpful and professional .
Was this helpful? Yes

“It's About Confidence...”

Oct 07,2018
Minithumbup
Daniel
Neill Bukes
By: 'KC'
Oct 07,2018
0 people found
this helpful
From my first contact with DJ Alexander I felt confident they would look after my interests, my tenant and my property. Three months on, and with a professional tenant and excellent rental figure secured, I'm happy with my decision to place my business with ...
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Comment on agent fees
Not the cheapest but probably worth the extra.
Was this helpful? Yes

“Top service!...”

Oct 04,2018
Minithumbup
Laura McTaggart
By: 'Ian'
Oct 04,2018
0 people found
this helpful
Laura has looked after our company for the past 6 years. Laura is extremely professional, meticulous in contracting, reliable, timely, supportive and a strong communicator. It's been a pleasure working with her. Thanks for everything!...
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Was this helpful? Yes

“clear advice . did not fedup from my questions...”

Sep 24,2018
Minithumbup
By: 'Sami'
Sep 24,2018
0 people found
this helpful
I had no idea about buying property in Edinburgh. after dealing withdjalexanders i enjoyed it and would be looking for buying more in the coming future . i expect the way i was treated when i bought the property will continue while DJ Alexander manages the ...
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Comment on agent fees
good so far
Was this helpful? Yes
Sep 23,2018
Minithumbup
Donna
By: 'Henderson'
Sep 23,2018
0 people found
this helpful
Great service - our property was rented quickly and DJ Alexander have helped throughout the process, keeping us informed and taking care of all the regulatory compliance with no fuss....
read full review
Comment on agent fees
Fees are very reasonable for service provided.
Was this helpful? Yes

“Responsive & Proactive...”

Sep 17,2018
Minithumbup
Donna
Ben
By: 'Stockbridge landlord'
Sep 17,2018
0 people found
this helpful
**** Donna kept proactively in touch with us at the start of our experiences with DJ Alexander, as a landlord. Donna provided a helpful link with other staff to get requisite work actioned, and supported Ben in securing our relet as a new customer. Donna went ...
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Comment on agent fees
Fees are competitive
Was this helpful? Yes
By: Donna Baird
Sep 17, 2018
View all comments (1)
Thank you for your lovely comments and I am delighted to hear you have been happy with your experience with us! It was a pleasure supporting you through the initial stages of your journey. Donna ...

“Helpful member of staff...”

Sep 10,2018
Minithumbup
By: 'Louise'
Sep 10,2018
1 people found
this helpful
I have been dealing with James though a checkout process and he has been excellent to deal with always keeping me up to date and very informative...
read full review
Comment on agent fees
Same as others
Was this helpful? Yes

“Brilliant Service...”

Sep 06,2018
Minithumbup
Ben
By: 'Hannah'
Sep 06,2018
0 people found
this helpful
I can't recommend Ben enough! He has been so helpful with finding us a tenant. He always kept me updated and is extremely pleasant to talk to. I have used a number of estate agencies in the past and DJ Alexander is by far ...
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Was this helpful? Yes

“Top Service...”

Aug 28,2018
Minithumbup
Laura O'Donnell
Laura McTaggart
By: 'Cameron'
Aug 28,2018
0 people found
this helpful
Laura O'Donnell was very informative in letting us know about relevant properties in relation to our search criteria. As we had failed in our first attempt, she notified us about a second property which we were then successful with. Both Laura's were very ...
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Comment on agent fees
N/A
Was this helpful? Yes

“Pathetic...”

Aug 27,2018
Minithumbdown
By: 'Disappointed Tenant'
Aug 27,2018
2 people found
this helpful
Had nothing but issues with DJ's and can definitely say I will not be renting through them again. Disgusted with the lack of communication and time scale of getting things done, and also how pathetic they have been it's the difference in photo ...
read full review
Was this helpful? Yes
By: Dayle
Aug 27, 2018
View all comments (1)
Hi, we are really sorry to hear you have had a bad experience as a tenant with DJ Alexander. If you would like to discuss your issues further, please get in contact with our Head of Customer Service via SteveRobbins@djalexander.co.uk and he would be more than happy to help. Thanks. ...

“Letting my Flat...”

Aug 16,2018
Minithumbup
By: 'Elspeth Orr'
Aug 16,2018
0 people found
this helpful
I have been really impressed with the service that I have received from D.J.Alexander in the past couple of months. From my very first meeting with Ben and Donna, I have found the agency to be professional, honest and efficient. Staff in the ...
read full review
Comment on agent fees
I consider the fees to be good value, based on the service provided and in comparison with other Agents.
Was this helpful? Yes
By: Donna Baird
Aug 17, 2018
View all comments (1)
Elspeth, I am delighted to hear how happy you have been with our service! It has been a real pleasure working with you and we wish you all the best in your new venture. Donna ...

“Fantastic...”

Aug 02,2018
Minithumbup
By: 'Oliver'
Aug 02,2018
2 people found
this helpful
Fantastic, professional experience from start to finish. My wife and I moved to Edinburgh for work, and the whole process with DJ Alexander was a breeze. Great communication from start to finish, and clear instructions on what we needed to do. Clear and reasonable pricing ...
read full review
Was this helpful? Yes
By: Rob Trotter
Aug 02, 2018
View all comments (1)
Oliver I'm so pleased you found the experience good. It's not always easy making sure everything lines up perfectly for new people moving rented properties. Thank you for sharing your positive review and I hope you have many happy years in the property. Rob Trotter ASSOCIATE DIRECTOR ...

“Moving in...”

Jul 13,2018
Minithumbup
By: 'Phil'
Jul 13,2018
1 people found
this helpful
The move was very easy and they were extremely helpful in helping us negotiate a pet with the land lord. Chris went above and beyond."...
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Was this helpful? Yes

“Helpful and professional...”

Jul 09,2018
Minithumbup
By: 'Emma'
Jul 09,2018
0 people found
this helpful
I've been really impressed by the helpfulness of all staff and the professional approach to all aspects of the process. It's hugely refreshing and reassuring - thank you!...
read full review
Was this helpful? Yes
Areas covered
  • Edinburgh
  • Glasgow
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
78% customers were satisfied with fees 60% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £155,000
  • Max: £168,000

Letting
  • Min: £0
  • Max: £155,000

SAL


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
37 11 91 43 0 0 6 1 1 5
Staff picture Donald McCabe
(2)

Staff picture Martin Urquhart
(2)

Staff picture Rob Trotter
(3)

No image available Will
(1)

Staff picture Melinda Illes
(6)

Staff picture Kevin Fraser
(2)

Staff picture Neill Bukes
(6)

Staff picture Donna
(3)

Staff picture Kirsty Leitch
(4)

Staff picture David Alexander
(1)

Staff picture Martyna Jablonska
(1)

Staff picture Taylor French
(1)

Staff picture Ashley Cooper
(2)

Staff picture Molly Reekie
(4)

Staff picture Nicholas Hammond
(3)

Staff picture Laura McTaggart
(6)

Staff picture Gregor McCrorie
(5)

Staff picture Laura O'Donnell
(3)

Staff picture Nicola Boyd
(2)

Staff picture Joanne Pratt
(2)

Staff picture Holly Harrison
(4)

Staff picture Ellie McCallum
(2)

Staff picture Nicole Bancroft
(2)

Upload your photo James
(1)

Staff picture Rachel Barker
(1)

No image available Chris
(2)

No image available Ben
(4)

Staff picture Daniel
(4)

Staff picture Stephen
(3)

Fees

Available on request.
Last updated at 30/10/2017, 2:19 PM by allAgents

Complaints Procedure

Please contact us on 0131 558 3000.
Last updated at 2:19 PM 30/10/2017 by allAgents
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