• Martin Urquhart
    Martin Urquhart
  • Rob Trotter
    Rob Trotter
  • Peter Thompson
    Peter Thompson
  • Melinda Illes
    Melinda Illes
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    Kevin Fraser
  • Neill Bukes
    Neill Bukes
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    Kirsty Leitch
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    Fiona Bryce
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    David Alexander
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    Martyna
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    Taylor French
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    ashley cooper
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    Graham Wilson
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    Molly Reekie
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    nicholas hammond
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    laura mctaggart
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    Craig Barrie
D.J.Alexander have offered property management services in Edinburgh for over 34 years. Founded by David Alexander, the business has grown organically through client recommendations and, with offices in Edinburgh and Glasgow, we are now the largest letting agency in Scotland.
DJ Alexander Lettings

52-54 Dundas Street Edinburgh
City of Edinburgh
EH3 6QZ

0131 558 3000
Jun 22,2017
Minithumbup
Kirsty Leitch
By:
Jun 22,2017
0 people found
this helpful
I found the whole process streamlined. I have never rented before and dealing with a company with all the services in place made it so easy. From my application to changing utilities and getting insurance was very straight forward....
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Was this helpful? Yes
Jun 14,2017
Minithumbup
Craig Barrie
By:
Jun 14,2017
0 people found
this helpful
he estate agent (Craig Barrie) was excellent. He was professional throughout, quick to respond and efficient in execution. As a Doctor with limited time its refreshing to have things done to effectively. I highly recommend him for anyone looking for a property....
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Was this helpful? Yes
May 10,2017
Minithumbup
nicholas hammond
By:
May 10,2017
0 people found
this helpful
Hats off to Nick Hammond who definitely went the extra mile to arrange the let in record time. Outstandingly helpful....
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Was this helpful? Yes
May 01,2017
Minithumbup
Molly Reekie
Craig Barrie
By:
May 01,2017
1 people found
this helpful
I would definitely recommend DJ Alexander for several reasons. My property manager, Craig Barrie was extremely helpful during the entire process. The inventory and the overall tenancy process was smooth and clean. After I move, the follow up of the agency is constant, always looking to improve my conditions....
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Apr 26,2017
Minithumbup
By:
Apr 26,2017
0 people found
this helpful
Thank you for always being available and making my move from another country as smooth as possible :) It was a reassuring experience....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 20,2017
Minithumbup
By:
Apr 20,2017
0 people found
this helpful
Staff were incredibly efficient and friendly, helping me ease into the Scottish system without difficulty... it was an absolute pleasure dealing with them and I highly recommend DJ Alexander....
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Was this helpful? Yes
Apr 17,2017
Minithumbdown
By:
Apr 17,2017
1 people found
this helpful
I came to DJ Alexander with high hopes as I had been let down by several previous letting agencies in Edinburgh in the past. However, now I can add DJ Alexander onto that unfortunate list. Firstly, I had only been at my property for a year before they increased the rent (rent which I had actually optionally increased in order to secure the flat in the first place) which meant that my rent had increased in price by £70 per month within one year in comparison to the original listing. Had ...
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Comment on agent fees
Told me they would charge me £350 to change a name on a contract! Awful.
Was this helpful? Yes
By: Rob Trotter
Apr 24, 2017
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Dear Miranda I am genuinely sorry that you feel as though you have been unfairly treated. We are basing our dilapidation assessment on the photographic check-in report and the final inspection carried out when you vacated. We were disappointed with the condition the property was left in after you moved out. I do acknowledge that you encountered problems with your boiler during your tenancy and we have asked the owner of the property if they would be willing to offer you any compensation fo ...
Apr 13,2017
Minithumbup
ashley cooper
Taylor French
By:
Apr 13,2017
1 people found
this helpful
A big thanks to Ashley Cooper for her professionalism as well as her colleague Taylor. They were very helpfull and polite....
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Was this helpful? Yes
Apr 05,2017
Minithumbup
By:
Apr 05,2017
0 people found
this helpful
I had never rented before and your firm made the process easy for me. Everyone I have come in contact with has been helpful and pleasant. All problems that I have encountered in the first few days have been efficiently and quickly dealt with. Thanks, Penny...
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Was this helpful? Yes
Mar 24,2017
Minithumbup
Neill Bukes
By:
Mar 24,2017
0 people found
this helpful
This is the second time that DJ Alexander will manage my property. I am more than happy with their services. They are very professional. In particular I would like to emphasise the terrific advice I received from Neill Burke with the Deco and presentation of the flat. I highly recommended DJ services....
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Was this helpful? Yes
Mar 14,2017
Minithumbup
Craig Barrie
By:
Mar 14,2017
1 people found
this helpful
I have literally been telling my friends how great the moving process has been with DJ Alexander, specifically with our property manager Craig who could not have been more helpful and friendly throughout. The application process was quick and straightforward and the online portal by which all of the necessary information is collected made everything so easy. We love our new home, thank you!...
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Was this helpful? Yes
Mar 03,2017
Minithumbdown
By:
Mar 03,2017
3 people found
this helpful
THIS COMMENT WAS MADE OF THE GLASGOW OFFICE BUT I CONCUR, "Incompetent staff. When reporting faults, would take at least three calls before anyone bothered to come out." We had 2 professional cleaners clean the house and left it in better condition than when we moved in. If you do rent from them inspect their move in report. They will take every opportunity to claim the damage deposit. Our professional cleaner noted DJ has a reputation for claiming the deposit regardless if the stat...
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Was this helpful? Yes
By: Kevin Fraser
Mar 07, 2017
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Dear Canadain, I am sorry that you are unhappy about how the tenancy you had with us was handled when you vacated at the end of your lease agreement, can you confirm the address so that I can investigate this further for you? In order for us to claim any funds from a tenants deposit for cleaning (or anything for that matter) we must show sufficient evidence to illustrate that without doubt the claim is justifiable. Safe Deposit Scotland will not award costs in our favour without sufficie ...
Mar 02,2017
Minithumbdown
By:
Mar 02,2017
3 people found
this helpful
I am really disapponted with Dj Alexander, especially with Craig Barrie! He phone me that my application was accepted at one property, asked me to pay the deposit and then phone me again to cancel everything. I lost 2 properties with him and I haven't got my money back yet, it's been two days already!! Never recemend Dj Alexander!!...
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Comment on agent fees
Very bad
Was this helpful? Yes
By: Kevin Fraser
Mar 06, 2017
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Dear Andreea, I am very sorry that you have been dissapointed with the service you have received from us in relation to your application to rent a property through us. I have looked into this matter and have been advised that the landlord of the property you applied for, changed their minds regarding your pet living in the flat after you had paid the holding deposit. We must act on the landlords instruction and notified you of this decision immediately. All refunds take 3 days to process t ...
Feb 25,2017
Minithumbup
nicholas hammond
laura mctaggart
By:
Feb 25,2017
0 people found
this helpful
Seamless, great service and advice, not only regarding my rental but help getting utility accounts set up, absolutely recommend and will definitely deal with them again...
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Comment on agent fees
Reasonable, and run a reduced deposit scheme which makes a huge difference
Was this helpful? Yes
Feb 14,2017
Minithumbup
Melinda Illes
Rob Trotter
By:
Feb 14,2017
0 people found
this helpful
We weren't sure whether to rent out our flat (or sell it) so approached DJAlexander simply because we'd seen their boards locally. The professional, friendly and quick response from the get go was a winning factor in selecting them as managing agents. Their assessment of the rental potential proved accurate and Melinda also made practical suggestions about how best to present our flat for rent. As a new landlord I have probably been the worse mix of ignorant and demanding and Melinda has managed...
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Comment on agent fees
Entirely fair for the service levels provided.
Was this helpful? Yes
Jan 28,2017
Minithumbdown
Graham Wilson
Molly Reekie
By:
Jan 28,2017
0 people found
this helpful
The staff at the D.J.Alexander establishment in Edinburgh went above and beyond to help me and my partner into our new accommodation, even around a busy holiday period and working within time restraints. I would like to specially commend Graham Wilson, who helped us both immensely during our move....
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Was this helpful? Yes
Jan 18,2017
Minithumbdown
By:
Jan 18,2017
9 people found
this helpful
Absolute joke of a letting agency. When we signed our rental agreement two years ago, DJ Alexander seemed great. They were very responsive and very helpful. Even after we moved in, every issue was dealt with within respectable delays. About six months ago however, things started going downhill, and fast. Emails went unanswered, and they never phoned back despite their promises to do so. Our friends who are currently renting with them have experienced the same issue, and spent a couple of w...
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Was this helpful? Yes
Jan 09,2017
Minithumbup
Martyna
By:
Jan 09,2017
0 people found
this helpful
Martyna was very helpful and provided excellent communication. We got a viewing for the property quickly and moved in quickly also which was a priority for us....
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Was this helpful? Yes
Dec 14,2016
Minithumbdown
By:
Dec 14,2016
5 people found
this helpful
DJ Alexanders let to completely inappropriate tenants, the flat was disgusting, damage to doors, walls, kitchen cabinets, poor repairs by their contractors, missing items and the list goes on, far beyond 'fair wear and tear'. If they had done a periodic inspection they would have picked up on these. There was no outgoing inspection done, the flat was not cleaned when vacated as I was advised it had been, resulting in a reduction in the proposed rental. Very poor service, there too big and...
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Was this helpful? Yes
By: Kevin Fraser
Dec 16, 2016
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Dear Richie, I am sorry that you have been disappointed with the service that you received from us while acting as your managing agent. I would like to have the opportunity to look into the issues that you have raised in your review and to discuss it with you further. You can contact me directly on 0131 524 1337 or kevinfraser@djalexander.co.uk . Thank you ...
Oct 28,2016
Minithumbup
By:
Oct 28,2016
1 people found
this helpful
"I dealt mainly with Gregor who was excellent. Very professional and courteous. Always responding swiftly to any query I had - a genuine guy. Must also mention Kevin Fraser and Donald McCabe who helped put together a quick move in date. Very happy with the service and thanks to all."...
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Was this helpful? Yes
Oct 24,2016
Minithumbdown
By:
Oct 24,2016
5 people found
this helpful
We have just moved in to our 'fully furnished' flat which we are renting through Dj Alexander. We were very disappointed when we moved in to find that the flat was not fully furnished at all, there is no wardrope or place to store clothes at all in one of the bedrooms, just a bed and a bedside locker. There is also no bins in the kitchen, bathrooms, bedrooms, anywhere. There was no kettle microwave or toaster (we had been informed that there would be no kettle or microwave). There is no ironing ...
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Was this helpful? Yes
Sep 24,2016
Minithumbdown
By:
Sep 24,2016
6 people found
this helpful
A very poor service. I am a landlord and rented my flat through Dj Alexanders, never again. I have let my flat on several occasions and sadly I've been let down every time, this was the last straw. I took my apartment back, after a perfect check-out report, sadly things were far from perfect. There's water damage on my kitchen cabinets where water has been allowed to stand and stagnate, this was put down to wear and tear. Trying to get contractors in and arange keys was a nightmare, this...
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Comment on agent fees
Too high
Was this helpful? Yes
By: Rob Trotter
Sep 27, 2016
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Dear Sir/Madam I am very sorry to hear of your experience. I would be keen to look into this matter for you to see if we can help resolve any outstanding issues. Please contact me on RobTrotter@djalexander.co.uk ...
Sep 06,2016
Minithumbdown
By:
Sep 06,2016
5 people found
this helpful
Absolutely terrible service. I have tried to view some of their properties - no luck. They always say that their enquires department is busy at the moment and they will call me back. I have never ever received a call back from them. This morning I once again phoned them to arrange a viewing...Same scenario - they say they will call me back. I told them I will hold as much as I have to so I can speak with anyone who can book a viewing for me. I was on hold for 25min. After that I was put through ...
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Comment on agent fees
na
Was this helpful? Yes
Jun 28,2016
Minithumbdown
David Alexander
Fiona Bryce
By:
Jun 28,2016
6 people found
this helpful
* I am a landlord and have rented out property for many years. I decided to use DJ ALEXANDER to rent out my own flat when I moved out of Edinburgh as in this instance I wasn't able to manage the letting myself. I believed DJ ALEXANDER would ensure that my flat which was freshly decorated and furnished with expensive furniture would be looked after. The tenants left me with a foot long rip in a new Laura Ashley leather sofa along with a dark water stain about the same size. For this DJ ALEXA...
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Comment on agent fees
Not worth the money
Was this helpful? Yes
Jun 13,2016
Minithumbup
Kirsty Leitch
Fiona Bryce
By:
Jun 13,2016
0 people found
this helpful
I found the agency very professional and efficient. Whoever I got on the phone was really polite and helpful. The whole procedure was very quick and smooth. I am really satisfied and I highly recommend DJ Alexander....
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Comment on agent fees
There was none
Was this helpful? Yes
Jun 09,2016
Minithumbdown
By:
Jun 09,2016
3 people found
this helpful
Never been treated as badly as by this agency in over 10 years renting properties in Scotland. So my shower has been disconnected for 10 days (it is only 6 working days but hey who needs showering over the weekend right?), I keep calling to get updates and the answer is always "the landlord would like another quote". But do not worry I am not going unwashed at the moment as it was advised by their maintenance department I am "doing like in the old days with a jug over the bath&quo...
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Was this helpful? Yes
May 20,2016
Minithumbup
By:
May 20,2016
1 people found
this helpful
David Waddell, Maintenance Dept helped me resolve a problem with the Insurance Co on my rented flat. David contacted said company and continued to monitor the changing circumstances over many months (protracted negotiations being due to Insurance Co dragging its heels). He kept me informed at every stage, and it's due to David's due diligence and sheer determination, that the company paid up in full, in my favour. A win for David, DJ's and ME....
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Was this helpful? Yes
May 11,2016
Minithumbup
By:
May 11,2016
0 people found
this helpful
To move in to a beautiful flat so fast was greatly appreciated. The agency deal with every part of the move to a high standard....
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Apr 21,2016
Minithumbup
Melinda Illes
By:
Apr 21,2016
1 people found
this helpful
Melinda has been very helpful in her guidance about what was best in setting up my flats for rental. She has a good knowledge of the market in Edinburgh and her advice has helped to get the whole process moving very quickly and smoothly....
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Was this helpful? Yes
Mar 23,2016
Minithumbdown
By:
Mar 23,2016
10 people found
this helpful
If there was an option to select 0 starts, I would have chosen that! After an enthusiastic sales process, the minute I agreed to sign up with DJ Alexander, the problems started. And have been on-going and consistent for almost 4 years. Communication is non-existent, staff are unhelpful and never once return calls, processes for vetting tenants and for monitoring how my property is being looked after are completely ineffective and I've been charged for repairs that I did not authorise. ...
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Was this helpful? Yes
By: Kevin Fraser
Mar 23, 2016
View all comments (1)
I am very sorry to read that you are unhappy with the service that we provided you over the last 4 years. If you were available and happy to discuss some of these issues you faced I would be glad to hear from you, or if you can confirm the property this complaint refers to I will investigate this and come back to you. My direct dial is 0131 524 1337. Thank you, Kevin ...
Areas covered
  • Edinburgh
  • Glasgow
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
63% customers were satisfied with fees 49% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
19 7 39 29 0 0 5 0 1 3
Martin Urquhart Martin Urquhart
Property Manager
2 reviews

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Rob Trotter Rob Trotter
Head of New Business
2 reviews

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Peter Thompson Peter Thompson
Property Manager
3 reviews

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Melinda Illes Melinda Illes
New Business Development
5 reviews

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Kevin Fraser Kevin Fraser
2 reviews

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Neill Bukes Neill Bukes
2 reviews

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Kirsty Leitch Kirsty Leitch
2 reviews

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Fiona Bryce Fiona Bryce
2 reviews

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David Alexander David Alexander
1 reviews

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Martyna  - upload your photo Martyna
1 reviews

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Taylor French - upload your photo Taylor French
1 reviews

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ashley cooper - upload your photo ashley cooper
1 reviews

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Graham Wilson - upload your photo Graham Wilson
1 reviews

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Molly Reekie - upload your photo Molly Reekie
2 reviews

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nicholas hammond - upload your photo nicholas hammond
2 reviews

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laura mctaggart - upload your photo laura mctaggart
1 reviews

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Craig Barrie - no image available Craig Barrie
Property Manager
3 reviews

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Last updated at 1:22 PM 07/08/2015 by Natalie Summers

Complaints Procedure

Please contact us on 0131 558 3000.
Last updated at 1:22 PM 07/08/2015 by Natalie Summers

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