• Martin Urquhart
    Martin Urquhart
  • Rob Trotter
    Rob Trotter
  • Peter Thompson
    Peter Thompson
  • Melinda Illes
    Melinda Illes
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    Kevin Fraser
  • Neill Bukes
    Neill Bukes
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    Kirsty Leitch
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    Fiona Bryce
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    David Alexander
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    Martyna
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    Taylor French
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    ashley cooper
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    Graham Wilson
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    Molly Reekie
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    nicholas hammond
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    laura mctaggart
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    Craig Barrie
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    Gregor McCorie
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    Thomas Scott
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    Laura O'Donnell
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    Mhairi Clare Gallett
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    Katie
D.J.Alexander have offered property management services in Edinburgh for over 34 years. Founded by David Alexander, the business has grown organically through client recommendations and, with offices in Edinburgh and Glasgow, we are now the largest letting agency in Scotland.
DJ Alexander Lettings

52-54 Dundas Street Edinburgh
City of Edinburgh
EH3 6QZ

0131 558 3000
Aug 16,2017
Minithumbdown
Katie
By: 'Tenant'
Aug 16,2017
0 people found
this helpful
Absolute nightmare to deal with. Maintenance requests are pretty much ignored or in my case, when they did finally send a contractor around to remove items the previous tenants left - they let themselves in while I was at work with no warning or contact with me, basically broke in and removed my personal possessions. Getting anyone to reply to emails is like herding cats. 2 weeks later and still no new bed or repairs as promised....
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By: Rob Trotter
Aug 16, 2017
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Dear Katie I am extremely sorry that you have received such poor service from us. I would like to investigate this matter for you and establish whether you are entitled to some compensation. Please can you contact me at your earliest convenience and let me know which property you rent from us. I assure you I will give the matter my full attention. Thank you Rob Trotter (Associate Director) ...
Aug 09,2017
Minithumbup
Mhairi Clare Gallett
By: 'Mr. Ziqiang Wang'
Aug 09,2017
0 people found
this helpful
I'd like to most highly praise Mhairi Clare. She took my phone call that morning and took me directly to view the flat. If not I needed to wait for another week. She really has professional ethics and making-things-happen character. Holly, Molly and Steve all did excellent job too. It's a fabulous experience so far....
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Comment on agent fees
It's fair
Was this helpful? Yes
Aug 07,2017
Minithumbup
By: 'Fan'
Aug 07,2017
0 people found
this helpful
DJ Alexander is really professional during the whole process of viewing the property, application, tenancy signing and moving in. So far so good. Especially, I want to thank property manager Mhairi-Clare for her help. We also appreciate the welcome present- a red umbrella from DJ Alexander....
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Aug 02,2017
Minithumbup
Laura O\\\'Donnell
By: 'Jamie'
Aug 02,2017
0 people found
this helpful
Laura was great. She was really affable and made the whole process really easy on us (not our experience with other lettings agencies). Thank you!...
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Was this helpful? Yes
Aug 02,2017
Minithumbdown
By: 'Lena'
Aug 02,2017
1 people found
this helpful
*Treating people unfairly. Don't deal with complaints in professional manner and offer any compensation. Checking report doesn't match check out, but disabled the link, so can't argue. Trying to charge me for throwing out stuff that clearly is not mine, but precious tenants' (e.g. Rug, DVD player, Christmas decoration). I was forced to live in the property with a broken shower and permanent damp and they have not done anything to end the lease earlier, but wanted to charge me. Shower broken wit...
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Comment on agent fees
Bad. They use Experian credit check! Any other agency I dealt with did not charge £50 to get a credit check.
Was this helpful? Yes
By: Rob Trotter
Aug 03, 2017
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Dear Lena I am really sorry to hear of your clear dissatisfaction. Could you contact me directly RobTrotter@djalexander.co.uk I would like to find out which property you rented and discuss compensation with you. Thank you Rob ...
Aug 01,2017
Minithumbdown
By: 'Andrea'
Aug 01,2017
0 people found
this helpful
We have scheduled two viewings on the Haymarket Terrace, and we have accepted the first date for viewing they offered, which was a week from contacting this agency. We have noted that we will be coming from Glasgow to view the apartments. The day before viewing, we received a call notifying us that one of the properties we were interested to rent was let. This was our first choice, but we still decided to come to Edinburgh to see the "backup" flat. When we arrived, the agent that met u...
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By: Rob Trotter
Aug 03, 2017
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Dear Andrea I am sincerely sorry that you have suffered such a major inconvenience. It's very common for flats to get snapped up by other parties before someone else gets a chance to review. It's a most unfortunate part of our job as we frequently are forced to let people down when they miss out on a property they are really interested. Especially when they have travelled large distances to visit. Most frustratingly the lock to the common entrance at the property you did come to see had b ...
Jul 20,2017
Minithumbup
Thomas Scott
By: 'Jillo'
Jul 20,2017
0 people found
this helpful
I was very pleased with the high level of professionalism within the company overall. The entire process was easy and pleasant. I would highly recommend DJA. I am fully satisfied with the service I received and I am confident that this level of excellence will continue on. DJA would be my first point of call going forward. Gratitude to Thomas Scott and all staff that dealt with the application process....
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Comment on agent fees
Very good. I would pay more than the offer.
Was this helpful? Yes
Jul 13,2017
Minithumbup
Gregor McCorie
By: 'Dr.Keith Spence'
Jul 13,2017
0 people found
this helpful
Thank you all for making our move an easy and stress free experience. Gregor was very professional all the time....
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Comment on agent fees
Good.
Was this helpful? Yes
Jul 05,2017
Minithumbup
Molly Reekie
By: 'Thomas Finlay'
Jul 05,2017
0 people found
this helpful
Just finished my tenancy with a property near Leonardo MW, after having been on an industrial placement with the company. Any and all interactions I had with DJ Alexander was fantastic; - They drove us to the numerous properties (Molly) we had planned out across the city when viewing which was a big help with both time and money - Fast response times to major issues, some improvement may be needed for minor issues, but due to the high number of customers this is understandable - Made sure to co...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 22,2017
Minithumbup
Kirsty Leitch
By: 'Pam MacIntyre'
Jun 22,2017
0 people found
this helpful
I found the whole process streamlined. I have never rented before and dealing with a company with all the services in place made it so easy. From my application to changing utilities and getting insurance was very straight forward....
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Jun 14,2017
Minithumbup
Craig Barrie
By: 'Nick'
Jun 14,2017
0 people found
this helpful
he estate agent (Craig Barrie) was excellent. He was professional throughout, quick to respond and efficient in execution. As a Doctor with limited time its refreshing to have things done to effectively. I highly recommend him for anyone looking for a property....
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May 10,2017
Minithumbup
nicholas hammond
By: 'NG'
May 10,2017
0 people found
this helpful
Hats off to Nick Hammond who definitely went the extra mile to arrange the let in record time. Outstandingly helpful....
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May 01,2017
Minithumbup
Molly Reekie
Craig Barrie
By: 'Jorge Rocha'
May 01,2017
1 people found
this helpful
I would definitely recommend DJ Alexander for several reasons. My property manager, Craig Barrie was extremely helpful during the entire process. The inventory and the overall tenancy process was smooth and clean. After I move, the follow up of the agency is constant, always looking to improve my conditions....
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Apr 26,2017
Minithumbup
By: 'Iulia'
Apr 26,2017
0 people found
this helpful
Thank you for always being available and making my move from another country as smooth as possible :) It was a reassuring experience....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 20,2017
Minithumbup
By: 'Brett'
Apr 20,2017
0 people found
this helpful
Staff were incredibly efficient and friendly, helping me ease into the Scottish system without difficulty... it was an absolute pleasure dealing with them and I highly recommend DJ Alexander....
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Apr 17,2017
Minithumbdown
By: 'Furious'
Apr 17,2017
2 people found
this helpful
I came to DJ Alexander with high hopes as I had been let down by several previous letting agencies in Edinburgh in the past. However, now I can add DJ Alexander onto that unfortunate list. Firstly, I had only been at my property for a year before they increased the rent (rent which I had actually optionally increased in order to secure the flat in the first place) which meant that my rent had increased in price by £70 per month within one year in comparison to the original listing. Had ...
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Comment on agent fees
Told me they would charge me £350 to change a name on a contract! Awful.
Was this helpful? Yes
By: Rob Trotter
Apr 24, 2017
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Dear Miranda I am genuinely sorry that you feel as though you have been unfairly treated. We are basing our dilapidation assessment on the photographic check-in report and the final inspection carried out when you vacated. We were disappointed with the condition the property was left in after you moved out. I do acknowledge that you encountered problems with your boiler during your tenancy and we have asked the owner of the property if they would be willing to offer you any compensation fo ...
Apr 13,2017
Minithumbup
ashley cooper
Taylor French
By: 'Antonio'
Apr 13,2017
1 people found
this helpful
A big thanks to Ashley Cooper for her professionalism as well as her colleague Taylor. They were very helpfull and polite....
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Apr 05,2017
Minithumbup
By: 'Mortie'
Apr 05,2017
0 people found
this helpful
I had never rented before and your firm made the process easy for me. Everyone I have come in contact with has been helpful and pleasant. All problems that I have encountered in the first few days have been efficiently and quickly dealt with. Thanks, Penny...
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Mar 24,2017
Minithumbup
Neill Bukes
By: 'Maria'
Mar 24,2017
0 people found
this helpful
This is the second time that DJ Alexander will manage my property. I am more than happy with their services. They are very professional. In particular I would like to emphasise the terrific advice I received from Neill Burke with the Deco and presentation of the flat. I highly recommended DJ services....
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Mar 14,2017
Minithumbup
Craig Barrie
By: 'Diane'
Mar 14,2017
1 people found
this helpful
I have literally been telling my friends how great the moving process has been with DJ Alexander, specifically with our property manager Craig who could not have been more helpful and friendly throughout. The application process was quick and straightforward and the online portal by which all of the necessary information is collected made everything so easy. We love our new home, thank you!...
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Mar 03,2017
Minithumbdown
By: 'Canadain'
Mar 03,2017
5 people found
this helpful
THIS COMMENT WAS MADE OF THE GLASGOW OFFICE BUT I CONCUR, "Incompetent staff. When reporting faults, would take at least three calls before anyone bothered to come out." We had 2 professional cleaners clean the house and left it in better condition than when we moved in. If you do rent from them inspect their move in report. They will take every opportunity to claim the damage deposit. Our professional cleaner noted DJ has a reputation for claiming the deposit regardless if the stat...
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By: Kevin Fraser
Mar 07, 2017
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Dear Canadain, I am sorry that you are unhappy about how the tenancy you had with us was handled when you vacated at the end of your lease agreement, can you confirm the address so that I can investigate this further for you? In order for us to claim any funds from a tenants deposit for cleaning (or anything for that matter) we must show sufficient evidence to illustrate that without doubt the claim is justifiable. Safe Deposit Scotland will not award costs in our favour without sufficie ...
Mar 02,2017
Minithumbdown
By: 'Andreea'
Mar 02,2017
4 people found
this helpful
I am really disapponted with Dj Alexander, especially with Craig Barrie! He phone me that my application was accepted at one property, asked me to pay the deposit and then phone me again to cancel everything. I lost 2 properties with him and I haven't got my money back yet, it's been two days already!! Never recemend Dj Alexander!!...
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Comment on agent fees
Very bad
Was this helpful? Yes
By: Kevin Fraser
Mar 06, 2017
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Dear Andreea, I am very sorry that you have been dissapointed with the service you have received from us in relation to your application to rent a property through us. I have looked into this matter and have been advised that the landlord of the property you applied for, changed their minds regarding your pet living in the flat after you had paid the holding deposit. We must act on the landlords instruction and notified you of this decision immediately. All refunds take 3 days to process t ...
Feb 25,2017
Minithumbup
nicholas hammond
laura mctaggart
By: 'Peter'
Feb 25,2017
0 people found
this helpful
Seamless, great service and advice, not only regarding my rental but help getting utility accounts set up, absolutely recommend and will definitely deal with them again...
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Comment on agent fees
Reasonable, and run a reduced deposit scheme which makes a huge difference
Was this helpful? Yes
Feb 14,2017
Minithumbup
Melinda Illes
Rob Trotter
By: 'Vanessa H.'
Feb 14,2017
0 people found
this helpful
We weren't sure whether to rent out our flat (or sell it) so approached DJAlexander simply because we'd seen their boards locally. The professional, friendly and quick response from the get go was a winning factor in selecting them as managing agents. Their assessment of the rental potential proved accurate and Melinda also made practical suggestions about how best to present our flat for rent. As a new landlord I have probably been the worse mix of ignorant and demanding and Melinda has managed...
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Comment on agent fees
Entirely fair for the service levels provided.
Was this helpful? Yes
Jan 28,2017
Minithumbdown
Graham Wilson
Molly Reekie
By: 'D Wilson'
Jan 28,2017
0 people found
this helpful
The staff at the D.J.Alexander establishment in Edinburgh went above and beyond to help me and my partner into our new accommodation, even around a busy holiday period and working within time restraints. I would like to specially commend Graham Wilson, who helped us both immensely during our move....
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Was this helpful? Yes
Jan 18,2017
Minithumbdown
By: 'Audrey L'
Jan 18,2017
10 people found
this helpful
Absolute joke of a letting agency. When we signed our rental agreement two years ago, DJ Alexander seemed great. They were very responsive and very helpful. Even after we moved in, every issue was dealt with within respectable delays. About six months ago however, things started going downhill, and fast. Emails went unanswered, and they never phoned back despite their promises to do so. Our friends who are currently renting with them have experienced the same issue, and spent a couple of w...
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Was this helpful? Yes
Jan 09,2017
Minithumbup
Martyna
By: 'Sophie'
Jan 09,2017
1 people found
this helpful
Martyna was very helpful and provided excellent communication. We got a viewing for the property quickly and moved in quickly also which was a priority for us....
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Was this helpful? Yes
Dec 14,2016
Minithumbdown
By: 'Richie'
Dec 14,2016
5 people found
this helpful
DJ Alexanders let to completely inappropriate tenants, the flat was disgusting, damage to doors, walls, kitchen cabinets, poor repairs by their contractors, missing items and the list goes on, far beyond 'fair wear and tear'. If they had done a periodic inspection they would have picked up on these. There was no outgoing inspection done, the flat was not cleaned when vacated as I was advised it had been, resulting in a reduction in the proposed rental. Very poor service, there too big and...
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By: Kevin Fraser
Dec 16, 2016
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Dear Richie, I am sorry that you have been disappointed with the service that you received from us while acting as your managing agent. I would like to have the opportunity to look into the issues that you have raised in your review and to discuss it with you further. You can contact me directly on 0131 524 1337 or kevinfraser@djalexander.co.uk . Thank you ...
Oct 28,2016
Minithumbup
By: 'Excellent Service'
Oct 28,2016
1 people found
this helpful
"I dealt mainly with Gregor who was excellent. Very professional and courteous. Always responding swiftly to any query I had - a genuine guy. Must also mention Kevin Fraser and Donald McCabe who helped put together a quick move in date. Very happy with the service and thanks to all."...
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Was this helpful? Yes
Oct 24,2016
Minithumbdown
By: 'Kellyann'
Oct 24,2016
5 people found
this helpful
We have just moved in to our 'fully furnished' flat which we are renting through Dj Alexander. We were very disappointed when we moved in to find that the flat was not fully furnished at all, there is no wardrope or place to store clothes at all in one of the bedrooms, just a bed and a bedside locker. There is also no bins in the kitchen, bathrooms, bedrooms, anywhere. There was no kettle microwave or toaster (we had been informed that there would be no kettle or microwave). There is no ironing ...
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Was this helpful? Yes
Areas covered
  • Edinburgh
  • Glasgow
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
65% customers were satisfied with fees 49% accuracy of agent's valuations
Price range of properties reviewed
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
19 7 45 31 0 0 5 0 1 4
Martin Urquhart Martin Urquhart
Property Manager
2 reviews

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Rob Trotter Rob Trotter
Head of New Business
2 reviews

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Peter Thompson Peter Thompson
Property Manager
3 reviews

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Melinda Illes Melinda Illes
New Business Development
5 reviews

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Kevin Fraser Kevin Fraser
2 reviews

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Neill Bukes Neill Bukes
2 reviews

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Kirsty Leitch Kirsty Leitch
2 reviews

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Fiona Bryce Fiona Bryce
2 reviews

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David Alexander David Alexander
1 reviews

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Martyna  - upload your photo Martyna
1 reviews

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Taylor French - upload your photo Taylor French
1 reviews

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ashley cooper - upload your photo ashley cooper
1 reviews

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Graham Wilson - upload your photo Graham Wilson
1 reviews

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Molly Reekie - upload your photo Molly Reekie
3 reviews

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nicholas hammond - upload your photo nicholas hammond
2 reviews

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laura mctaggart - upload your photo laura mctaggart
1 reviews

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Craig Barrie - no image available Craig Barrie
Property Manager
3 reviews

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Gregor McCorie - upload your photo Gregor McCorie
1 reviews

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Thomas Scott - upload your photo Thomas Scott
1 reviews

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Laura O'Donnell - upload your photo Laura O'Donnell
1 reviews

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Mhairi Clare Gallett - upload your photo Mhairi Clare Gallett
1 reviews

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Katie  - upload your photo Katie
1 reviews

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Last updated at 1:22 PM 07/08/2015 by Natalie Summers

Complaints Procedure

Please contact us on 0131 558 3000.
Last updated at 1:22 PM 07/08/2015 by Natalie Summers

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