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    Donald McCabe
  • Staff picture
    Martin Urquhart
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    Rob Trotter
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    Will
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    Melinda Illes
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    Kevin Fraser
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    Neill Bukes
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    Donna
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    Kirsty Leitch
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    David Alexander
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    Taylor French
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    Ashley Cooper
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    Nicholas Hammond
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    Laura McTaggart
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    Gregor McCrorie
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    Laura O'Donnell
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    Nicola Boyd
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    Joanne Pratt
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    Holly Harrison
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    Ellie McCallum
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    Nicole Bancroft
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    Rachel Barker
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    Ben
DJ Alexander has offered property management services in Edinburgh for over 35 years. Founded by David Alexander, the business has grown organically through client recommendations and is now the largest letting agency in Scotland.
DJ Alexander Lettings

1 Wemyss Place Edinburgh

EH3 6DH

0131 558 3000
Visit Website

Properties for Sale
Properties to Rent

“Prospective Tenants Beware!...”

Jan 22,2019
Minithumbdown
By: 'Disappointed Tenant'
Jan 22,2019
0 people found
this helpful
These letting agents should be avoided at all costs. They attempt to pass on costs attributable to the landlord to you by charging "cleaning costs", decimating the deposit. I would never recommend these agents to anyone I know, we attempted to act in the upmost ...
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Was this helpful? Yes
By: Rob Trotter
Jan 23, 2019
We are truly sorry you feel the cleaning charges applied are excessive. Please be assured, we cannot make final decisions on what sums to charge to your deposit, this can only be done by an independent arbitrator appointed by the Tenant Deposit Scheme (TDS). As such you will receive absolutely fair treatment in reaching a resolution. Our role is to take documentary evidence of the cleanliness of a property when tenants move in and then do the same on exit. The invoices for cleaning sent to us by professional cleaning firms determine a tenant's liability. The larger the invoice, the more time it has taken the cleaners to restore a property back to the same level of cleanliness it was supplied in. All costs attributed to cleaning are passed, in full, to the cleaning firms to settle their invoices so there is no benefit to a landlord or an agent in inflating these costs, indeed we do our utmost to keep charges as low as possible to avoid exactly this type of complaint. If you feel the cleaners have taken too long to clean your property you can dispute their bill with the TDS. They will make a ruling based on factual evidence rather than any personal and subjective opinion.
If you would like to discuss the matter further please feel free to email me directly. RobTrotter@DJAlexander.co.uk.

“Friendly, hard working and a pleasure to deal with...”

Jan 20,2019
Minithumbup
By: 'Ross'
Jan 20,2019
0 people found
this helpful
Katy was an absolute pleasure to work with, helped us through the process of securing a flat, and made recommendations of tings coming up that we would like. She was incredibly friendly and made my life a lot easier and less stressful. With her help ...
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Comment on agent fees
There are no fees
Was this helpful? Yes

“Nicole Bancroft very professional...”

Jan 15,2019
Minithumbup
Nicole Bancroft
By: 'Estephania'
Jan 15,2019
0 people found
this helpful
Nicole Bancroft is a very hard working and professional individual. She brings a wealth of intelligence on the table making her to translate the most complex situation in simple language and offer possible solutions....
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Was this helpful? Yes

“Prompt service and regular communication...”

Jan 11,2019
Minithumbup
By: 'Natalie'
Jan 11,2019
0 people found
this helpful
Lauren has kept me well informed throughout the process and been prompt to reply to any queries I've had. Recommended!...
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Was this helpful? Yes

“From Landlord...”

Jan 11,2019
Minithumbup
Donna
By: 'D.Mojee / Mora Mowat'
Jan 11,2019
0 people found
this helpful
I have had to get DJA to market and rent 2 properties on my and my daughter's behalf. Both Stephen, Donna and Neill have been very helpful and supportive. Thank You...
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Comment on agent fees
Good
Was this helpful? Yes

“Great stress free service...”

Jan 08,2019
Minithumbup
By: 'Thornbrake Ltd'
Jan 08,2019
0 people found
this helpful
Deirdre and Donna provided an excellent service in securing a tenant for our property. Communication was great and they made the whole process very stress free....
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Was this helpful? Yes

“Amazing Service...”

Dec 21,2018
Minithumbdown
By: 'Matt'
Dec 21,2018
0 people found
this helpful
After our current landlord decided to give us notice just before Christmas we thought that Christmas was going to be put on hold. However, the whole team including Lauren, Judy and Ashley helped us secure a property and make a move a beautiful home effortless. ...
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Comment on agent fees
Industry standard
Was this helpful? Yes

“professional...”

Dec 17,2018
Minithumbup
By: 'elaine'
Dec 17,2018
0 people found
this helpful
I've tried a few agencies, but most don't even read your requirements or even call to let you know if you've been successful. DJ Alexander are extremely professional....
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Was this helpful? Yes

“Mr Waugh...”

Dec 12,2018
Minithumbup
Donna
Daniel
By: 'Waugh'
Dec 12,2018
0 people found
this helpful
Great service prompt and professional. Flat was let out after 2 weeks ! Would recommend highly to anyone looking to let out their property....
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Comment on agent fees
Fair
Was this helpful? Yes

“A fabulous service...”

Dec 07,2018
Minithumbup
Neill Bukes
Stephen
By: 'Suzanne Uprichard'
Dec 07,2018
0 people found
this helpful
From the time I have joined DJ Alexander as a landlord, I have been impressed by the personalised and efficient service given to me by these two gentlemen. I have, over the years, tried many different letting options including Airbnb, direct lets and other property ...
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Comment on agent fees
These are good value and comparable to what else is on the market.
Was this helpful? Yes

“I have had excellent service from Donna Biard. I really appreciate how Donna kept me informed throughout the process. Nothing was too much trouble...”

Dec 06,2018
Minithumbup
Donna
By: 'Beverley McMillan'
Dec 06,2018
0 people found
this helpful
I have been with D J Alexander for almost 5 years. In that time the property has been managed to perfection, Donna was my point of contact. She has kept me informed throughout the process and after less than two weeks I have been informed of ...
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Comment on agent fees
Good and worth every penny
Was this helpful? Yes
By: Donna Baird
Dec 06, 2018
View all comments (1)
Beverley, you are very welcome. I am delighted to hear how happy you have been with our service and thank you for your ongoing loyalty. Best wishes, Donna ...

“Excellent Communication...”

Dec 03,2018
Minithumbup
Donna
Nicola Boyd
By: 'A Morton'
Dec 03,2018
0 people found
this helpful
Having had difficulties in the past with property management companies, I could not be happier with the service provided to date by DJ Alexander....
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Was this helpful? Yes
By: Donna Baird
Dec 03, 2018
View all comments (1)
Thank you very much for your lovely comments. We are delighted to hear how happy you are with our service! Best wishes, Donna & Nicola ...

“Great staff...”

Nov 29,2018
Minithumbup
Melinda Illes
By: 'Maz'
Nov 29,2018
0 people found
this helpful
Great staff, very helpful and and prompt. Thanks to Mellinda and to Maggie the moving in was very smooth. I would recommend DJ Alexander....
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Comment on agent fees
good
Was this helpful? Yes

“Service...”

Nov 28,2018
Minithumbup
Daniel
Rob Trotter
By: 'Fatboyjim67'
Nov 28,2018
0 people found
this helpful
The service I received from start to finish has again been the best....I have listed my 2nd and 3rd property with you guys and WOW what a service. You have managed my property for the last 15ys and the service gets better....
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Comment on agent fees
Want to say good but always want to pay less...
Was this helpful? Yes

“Donna Baird...”

Nov 26,2018
Minithumbup
Donna
By: 'John Keepax'
Nov 26,2018
1 people found
this helpful
A very helpful member of DJ Alexanders staff. Always polite and courteous. She follows up on progress and implements requests in a timely fashion. No complaints from me....
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Was this helpful? Yes
By: Donna Baird
Nov 27, 2018
View all comments (1)
Hi John. Thank you very much for your kind review. It was a pleasure assisting you! Best wishes, Donna. ...

“Avoid at all costs!...”

Nov 26,2018
Minithumbdown
By: 'Irina'
Nov 26,2018
1 people found
this helpful
Would not recommend this agency. I had to terminate my lease due to health issues and must say the agency was not supportive and was even disruptive of this process. I sent the agency an email expressing my intent to terminate the lease and proposing ...
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Comment on agent fees
Bad
Was this helpful? Yes

“Excellent Service...”

Nov 25,2018
Minithumbup
Daniel
Neill Bukes
By: 'Kirsty'
Nov 25,2018
0 people found
this helpful
We have recently become clients of DJ Alexander, as our agents for our rental property. We have been very impressed with their organisation and professionalism so far particularly Daniel and Neill who we have been liasing with . Suitable tenants were found for our property really ...
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Comment on agent fees
Good.
Was this helpful? Yes

“Outstanding Service Team...”

Nov 19,2018
Minithumbup
Daniel
Neill Bukes
By: 'Andrew W'
Nov 19,2018
0 people found
this helpful
Immense pleasure in working with Daniel and Neill, top notch professionals that know their stuff - Tenants in place and Happy!!!...
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Comment on agent fees
The fees are acceptable
Was this helpful? Yes

“Portfolio Management...”

Nov 12,2018
Minithumbup
Neill Bukes
By: 'Alan Henderson'
Nov 12,2018
0 people found
this helpful
Neill has done a tremendous job in assistance move my portfolio of properties to DJ Alexander. He has helped through the whole process and is willing to listen to my requirements as a landlord. I am looking forward to them managing my portfolio moving forward. ...
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Comment on agent fees
They have matched the fees I was being charged with my previous letting agent.
Was this helpful? Yes

“Best customer service ever...”

Nov 09,2018
Minithumbup
Laura McTaggart
By: 'Ioanna kanata'
Nov 09,2018
0 people found
this helpful
I would like to say a big thanks to Laura Mctaggart for her help. From the firt day , when we received the application for our new flat until the day we moved in, Laura was always next to us to help us. Always she was ...
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Was this helpful? Yes

“1st Class Service!...”

Nov 09,2018
Minithumbup
Daniel
Neill Bukes
By: 'Jim Wilson'
Nov 09,2018
0 people found
this helpful
I would like to express my total satisfaction with your company - in particular Daniel & Neill - in the letting of my property in Morningside. From the first meeting with Daniel when he called at my flat to discuss my requirements to present time, matters ...
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Comment on agent fees
Given the service so far - good.
Was this helpful? Yes

“Very professional...”

Nov 09,2018
Minithumbup
Ben
Donna
By: 'Dorothy and Peter Smith'
Nov 09,2018
0 people found
this helpful
We are first time Landlords and were apprehensive, however from the very start of meeting Ben he was very friendly, answering all our queries, providing in depth information on what was involved, allaying any concerns we had. After meeting Ben we took our time to ...
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Was this helpful? Yes

“Professional service...”

Nov 09,2018
Minithumbup
Neill Bukes
Stephen
By: 'Donald'
Nov 09,2018
0 people found
this helpful
After receiving a email from my letting agent announcing immediate closure of his business late on a Friday afternoon, I contacted DJ Alexander and together with Stephen, who I spoke to initially, Neill waded thru the complexities of transfer of management for my property. Obviously ...
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Comment on agent fees
Competitive
Was this helpful? Yes

“Would give 0 stars if I could. Scam artists!...”

Nov 03,2018
Minithumbdown
By: 'C.C.'
Nov 03,2018
0 people found
this helpful
It took DJ Alexander less than a year to force us to find a new place to live. Since day 1, we never dealt with the same agent twice - we kept being passed on to different young, clueless agents who would give us the wrong ...
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Comment on agent fees
They will squeeze you dry. All they're after is your money, they couldn't care less about your living standards.
Was this helpful? Yes
By: Steve
Nov 05, 2018
View all comments (1)
Hi, I would very much like to speak with you in regards your feedback and try and understand if there is anything I can do to help. If there has been any error on our part, then I would be more than happy to try and find a resolution. You can contact me on 0131 243 6760 or email me steverobbins@djalexnader.co.uk. Kind regards Steve Robbins, Head of Customer Service ...

“Happy Customer...”

Nov 01,2018
Minithumbup
Ben
Donna
By: 'Charlie'
Nov 01,2018
0 people found
this helpful
I have let 2 houses with DJ Alexander and so far I have been happy with their responsiveness, knowledge and service. Good people to work with and seem very reliable....
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Comment on agent fees
Typical of the industry. No problem
Was this helpful? Yes
By: Donna Baird
Nov 01, 2018
View all comments (1)
Hi Charlie, Thank you for your kind review. It has been a pleasure assisting you with your properties. Best wishes, Donna & Ben ...

“Terrible agency, stay away....”

Oct 31,2018
Minithumbdown
By: 'Mm Edinburgh'
Oct 31,2018
1 people found
this helpful
We have leased our property through DJ over 3 years ago. During that time there were a number of issues and ridiculous charges (£900 for repainting 2 rooms, to a very poor standard) but because we lived away we trusted them with their judgement. Contrary to what they ...
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Comment on agent fees
Standard fees for an agent who does stuff. Since their only contribution was finding new tenants, ridiculously overpriced.
Was this helpful? Yes
By: Dayle
Oct 31, 2018
View all comments (1)
Hi, we're sorry to hear you haven't had a good experience with DJ Alexander. Our Head of Customer Service would be happy to chat with you more about this to try and resolve any issues - he can be contacted at SteveRobbins@djalexander.co.uk. Many thanks ...

“Shocking, cocky and useless...”

Oct 31,2018
Minithumbdown
By: 'Abi Thom'
Oct 31,2018
0 people found
this helpful
We started renting from DJ's in July 2018. From the beginning there were red flags - moved in and the inventory wasn't completed correctly - some significant damage overlooked. We had to continually chase for this to be amended. Then the washing machine AND the dishwasher ...
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Was this helpful? Yes
By: Steve Robbins
Nov 08, 2018
View all comments (1)
Dear Abi Thank you for giving me the opportunity to review your complaint and I am glad we have been able to find a resolution to the issue. As previously mentioned if I can be of any assistance to you moving forward then please do not hesitate to get in touch with me directly. Kind regards Steve ...

“Excellent Service...”

Oct 24,2018
Minithumbup
By: 'AW'
Oct 24,2018
0 people found
this helpful
Dealt with very pleasant and professional people at DJ Alexander and they all did an excellent job of promoting my property and quickly achieving a successful tenancy. Very pleased....
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Comment on agent fees
Fees are reasonable
Was this helpful? Yes
By: Daniel Walker
Nov 02, 2018
View all comments (1)
Dear AW, Many thanks for posting such a lovely review and we're very pleased that you're delighted with the service you have received. Kindest Regards, Daniel & Neill ...

“Excellent support throughout...”

Oct 23,2018
Minithumbup
By: 'David Anderson'
Oct 23,2018
0 people found
this helpful
I have found DJ Alexander, in particularly Kimberley Berry to be a delight to interact with, both during the initial letting process in finding a flat but also in the on going support in relation to my lease, any maintenance issues and any administrative support ...
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Comment on agent fees
I don't think they are the cheapest but you get what you pay for - which is very good service.
Was this helpful? Yes

“Overall experience...”

Oct 23,2018
Minithumbup
Daniel
By: 'Youdish'
Oct 23,2018
0 people found
this helpful
Daniel is very professional in his approach and I was particularly impressed with his outlook and knowledge of the rental market. He was very patient with me and addressed all my concerns with a very positive attitude. The fact that we landed suitable tenants in ...
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Comment on agent fees
The fees are reasonable for such high level of professional
Was this helpful? Yes
Areas covered
  • Edinburgh
  • Glasgow
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
80% customers were satisfied with fees 63% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £155,000
  • Max: £168,000

Letting
  • Min: £0
  • Max: £155,000

SAL


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
47 11 96 46 0 0 6 1 1 5
Staff picture Donald McCabe
(2)

Staff picture Martin Urquhart
(2)

Staff picture Rob Trotter
(4)

No image available Will
(1)

Staff picture Melinda Illes
(7)

Staff picture Kevin Fraser
(2)

Staff picture Neill Bukes
(9)

Staff picture Donna
(9)

Staff picture Kirsty Leitch
(4)

Staff picture David Alexander
(1)

Staff picture Taylor French
(1)

Staff picture Ashley Cooper
(2)

Staff picture Nicholas Hammond
(3)

Staff picture Laura McTaggart
(6)

Staff picture Gregor McCrorie
(5)

Staff picture Laura O'Donnell
(3)

Staff picture Nicola Boyd
(3)

Staff picture Joanne Pratt
(2)

Staff picture Holly Harrison
(4)

Staff picture Ellie McCallum
(2)

Staff picture Nicole Bancroft
(3)

Staff picture Rachel Barker
(1)

No image available Ben
(4)

Staff picture Daniel
(8)

Staff picture Jamie
(0)

Fees

Available on request.
Last updated at 30/10/2017, 2:19 PM by allAgents

Complaints Procedure

Please contact us on 0131 558 3000.
Last updated at 2:19 PM 30/10/2017 by allAgents
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