• Martin Urquhart
    Martin Urquhart
  • Rob Trotter
    Rob Trotter
  • Peter Thompson
    Peter Thompson
  • Melinda Illes
    Melinda Illes
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    Kevin Fraser
  • Neill Bukes
    Neill Bukes
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    Kirsty Leitch
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    Fiona Bryce
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    David Alexander
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    Martyna
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    Taylor French
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    ashley cooper
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    Graham Wilson
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    Molly Reekie
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    nicholas hammond
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    laura mctaggart
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    Craig Barrie
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    Gregor McCorie
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    Thomas Scott
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    Thomas Scott
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    Laura O'Donnell
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    Mhairi Clare Gallett
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    Katie
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    Nicola Boyd
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    Joanne Pratt
D.J.Alexander have offered property management services in Edinburgh for over 34 years. Founded by David Alexander, the business has grown organically through client recommendations and, with offices in Edinburgh and Glasgow, we are now the largest letting agency in Scotland.
DJ Alexander Lettings

52-54 Dundas Street Edinburgh
City of Edinburgh
EH3 6QZ

0131 558 3000
www.djalexander.co.uk

Properties for Sale
Properties to Rent

“ Poor maintenance service... ”

May 14,2018
Minithumbdown
By: 'Dissatisfied tenant'
May 14,2018
0 people found
this helpful
DJ Alexanders is very good about arranging appointments when there is a maintenance item that the landlord needs to worry about such as annual gas checks. The opposite is true if there is a tenant service problem such as an appliance that does not work ...
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Comment on agent fees
NA
Was this helpful? Yes

“ Excellent Service... ”

May 10,2018
Minithumbup
ashley cooper
nicholas hammond
By: 'Karen'
May 10,2018
0 people found
this helpful
I found the staff at D J Alexander very helpful and efficient, especially at the start when there was quite a lot of paperwork to do. The property was lovely, well looked after and the minor maintenance problems I had were dealt with straight away, ...
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Comment on agent fees
I knew what all the costs would be at the outset (rent and deposit). There were no hidden charges.
Was this helpful? Yes

“ Thank you to Graham and Rachel. Process was very slick."... ”

Apr 24,2018
Minithumbup
Graham Wilson
Rachel Barker
By: 'Gordon'
Apr 24,2018
0 people found
this helpful
Thank you to Graham and Rachel. Process was very slick. Good company to deal with. Would recommend to anyone thinking of using them...
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Was this helpful? Yes

“ Avoid... ”

Apr 18,2018
Minithumbdown
By: 'Maria Willemsen'
Apr 18,2018
2 people found
this helpful
I used them to 'manage' my flat (I only have one) whilst I was living in England for a few years. Besides them finding me tenants, I was forever chasing them to sort things out. They are so big you never deal with the same ...
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Comment on agent fees
Fees were fine but given 'service' I wish i'd looked at other criteria when selecting.
Was this helpful? Yes
By: Steve Robbins
Apr 20, 2018
View all comments (1)
Maria I was very sorry to read this review and would very much like the opportunity to discuss this in more detail with you. My telephone number is 0131 243 6760. Kind regards Steve Robbins Head of Customer Service ...

“ Not very professional... ”

Apr 17,2018
Minithumbdown
By: 'Rita'
Apr 17,2018
1 people found
this helpful
Would not deal with them again, they didn't send me the inventory list and now they telling me I should have chased them for the list, SO I should basically do your job then. Not very responsive if you have any issues with the ...
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Was this helpful? Yes
By: Steve Robbins
Apr 20, 2018
View all comments (1)
Rita, I was disappointed to read that you did not get the service you expected from D.J. Alexander and would very much like to discuss this in more detail. I can be contacted directly on 0131 243 6760. Kid regards Steve Robbins Head of Customer Service ...

“ Very good communication... ”

Apr 12,2018
Minithumbup
Ellie McCallum
Nicole
By: 'Amazing and friendly staff'
Apr 12,2018
0 people found
this helpful
Ellie and Nicole were amazingly nice and very helpful and friendly and made myself and my partner feel very welcome and looked after us from start to finish...
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Comment on agent fees
Not sure
Was this helpful? Yes

“ Rent Flat... ”

Apr 04,2018
Minithumbup
Gregor McCorie
By: 'Stefano Landni'
Apr 04,2018
0 people found
this helpful
DJ Alexander staff was absolutely professional and more keen to individual customer-focussed service. I found a nice flat after viewing ten different ones, always with the same agent Gregor McCrorie, the most competent and available agent I have ever met. Thanka a lot!...
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Was this helpful? Yes

“ VERY DISAPPOINTED... ”

Mar 27,2018
Minithumbdown
By: 'Irene'
Mar 27,2018
0 people found
this helpful
Yesterday I called and tried to secure the right to apply to a flat by putting a deposit or reservation fee down, however I was not allowed to. Then, we were given a viewing today, for which I had to arrange someone to cover me ...
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Was this helpful? Yes

“ New Tenancy... ”

Mar 19,2018
Minithumbup
Mhairi Clare Gallett
holly
By: 'Sean Gibson'
Mar 19,2018
0 people found
this helpful
Very helpful, friendly and professional staff. I like that all paperwork is sent and can be signed online - great service...
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Was this helpful? Yes

“ Great agent, positive moving experience... ”

Mar 19,2018
Minithumbup
Graham Wilson
By: 'Claire'
Mar 19,2018
0 people found
this helpful
Our letting agent Graham Wilson went above & beyond ensuring that we could move in to our new property. He has been very approachable, accommodating & helpful throughout this whole process. Thank you very much, we really appreciate it....
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Was this helpful? Yes

“ Pleasure to deal with...... ”

Mar 16,2018
Minithumbup
laura mctaggart
By: 'Kevin D'
Mar 16,2018
0 people found
this helpful
Having just moved into a new property with DJ Alexander, Laura was extremely helpful throughout the process. Laura was extremely communicative at each stage of proceedings, her friendly and personable approach made it a pleasure to deal with this agent and I look forward to ...
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Was this helpful? Yes

“ Property Manager... ”

Mar 16,2018
Minithumbup
Ellie McCallum
By: 'Mark'
Mar 16,2018
0 people found
this helpful
Ellie MacCullum was very helpful and knowledgeable she guided me through the process and was always available to answer any questions. Ellie has excellent knowledge of the market and was able to locate eligible properties for me quickly and accurately....
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Comment on agent fees
Good well worth the fees paid. Large professional organisation
Was this helpful? Yes
Mar 16,2018
Minithumbup
By: 'Sarah Riches'
Mar 16,2018
0 people found
this helpful
Very professional organisation. Always polite and responsive. When I moved here they really helped me find the perfect property. I would recommend the staff and organisation to anyone....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 12,2018
Minithumbup
By: 'David and Julie'
Mar 12,2018
0 people found
this helpful
Overall positive experience with DJ Alexander. Kudos to Mhairi-Clare and her team, Holly and Perry and maintenance team who were all professional and attentive....
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Was this helpful? Yes
Mar 09,2018
Minithumbup
Chris Tucker
By: 'nhk'
Mar 09,2018
0 people found
this helpful
We have been very happy with Mr. Chris Tucker since our first viewing of the property, and we truly appreciate his prompt response and kind help for us to address a few issues in the property. So far our experience with D.J. Alexander is ...
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Was this helpful? Yes
Feb 26,2018
Minithumbdown
By: 'Disappointed Musselburgh'
Feb 26,2018
2 people found
this helpful
I disputed £274 which Alexander's wanted to withhold from my deposit. Safe Deposits Scotland ( which I feel is a very efficient, impartial agency), have upheld almost all my grounds in the dispute. I found Alexander's staff to be helpful and polite throughout my year'...
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Was this helpful? Yes
By: Kevin Fraser
Feb 26, 2018
View all comments (1)
I am glad that you found our staff helpful and polite during your tenancy but am disappointed that you were less satisfied with the end of tenancy process. I can assure you that we do not try to engineer a case for redecoration unless we feel there is some evidence to back it up. On this occasion we felt that the decoration had deteriorated to a greater extent than we would have expected from general wear and tear, so made a claim for a proportion of the costs to rectify this. Safe Deposi ...
Feb 22,2018
Minithumbup
By: 'Melanie'
Feb 22,2018
0 people found
this helpful
Second time we have rented with DJ Alexander and the experience was just as positive as last time. Always friendly and professional....
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Was this helpful? Yes
Feb 20,2018
Minithumbup
By: 'Mike Finlayson'
Feb 20,2018
0 people found
this helpful
Alexander's inherited me when they bought out my previous agency, and I have had to deal with a number of people from the agency. I have always been dealt with promptly and courteously. You've always been ready to help and provide support as ...
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Was this helpful? Yes
Feb 08,2018
Minithumbup
Nicola Boyd
By: 'Alana Cameron'
Feb 08,2018
0 people found
this helpful
Nicola went above and beyond what I expected and corresponding with me about any concerns I had throughout the process. She was professional and showed a genuine interest in my current situation....
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Was this helpful? Yes
Jan 26,2018
Minithumbup
Neill Burkes
Melinda Illes
By: 'cindy ledgewood'
Jan 26,2018
0 people found
this helpful
From the outset a proactive and engaged service. Obviously very knowledgeable and competent. Wouldn't hesitate to recomend. Thank you...
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Was this helpful? Yes
Jan 24,2018
Minithumbdown
By: 'PorscheGuy'
Jan 24,2018
2 people found
this helpful
Shockingly BAD service. Multiple attempts to view an Edinburgh property. Are you a landlord? These tw@'s don't give two hoots!...
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Comment on agent fees
No comment
Was this helpful? Yes
Jan 05,2018
Minithumbup
Kirsty Leitch
By: 'SS'
Jan 05,2018
0 people found
this helpful
Kirsty from Dj Alexander was very professional and helpful and we were helped out of difficult situation thanks to kirsty's efforts, our check in process was complete accurate and fast and the team at Dj Alexander are excellent, many thanks...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 15,2017
Minithumbup
MC Galleta
Neil Bute
By: 'Catriona'
Dec 15,2017
0 people found
this helpful
"Neil & MC went out of their way to assist us in obtaining a suitable tenancy. We hope our experience when leaving the property is as positive." In addition our contact with our landlords has been very positive & we appreciated their flexibility ...
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Was this helpful? Yes
Dec 12,2017
Minithumbup
Nick Hammond
By: 'Jan'
Dec 12,2017
0 people found
this helpful
I have found everyone I've dealt with at D.J. Alexander to be extremely friendly and helpful. When I have reported a repair it has been dealt with quickly and efficiently....
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Comment on agent fees
No Fees
Was this helpful? Yes
Nov 30,2017
Minithumbdown
By: 'Katie'
Nov 30,2017
0 people found
this helpful
Very disappointed with DJ Alexander legal. After renting with DJ Alexander and having an appalling experience, we should really have known better than to buy a flat using them as our solicitors. After receiving quotes from 12 different companies before choosing representation, we deemed that using ...
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Comment on agent fees
Bad
Was this helpful? Yes
Nov 27,2017
Minithumbup
By: 'Vasileios'
Nov 27,2017
0 people found
this helpful
Overall the experience with DJ Alexander has been great, quick to resolve any maintenance issues and helpful over the phone when needed....
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Was this helpful? Yes
Nov 27,2017
Minithumbup
Mhairi Clare Gallett
holly
By: 'Graeme Baillie'
Nov 27,2017
0 people found
this helpful
Our first point of contact was Mhairi-Clare. She was exceptionally helpful. We had six days to find a flat and move in. She really aided that process. We had occasion to meet Holly and Richard when signing the lease. Impressed again and we commented on ...
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Comment on agent fees
Fair
Was this helpful? Yes
Nov 27,2017
Minithumbup
Molly Reekie
By: 'Richard'
Nov 27,2017
0 people found
this helpful
Molly provided an at all times friendly, courteous and highly professional manner during the course of our dealings. You are a credit to your firm!...
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Was this helpful? Yes
Nov 16,2017
Minithumbup
Gregor McCorie
By: 'Fiona'
Nov 16,2017
0 people found
this helpful
Would just like to say thank you to Gregor, who has not only had to deal with ourselves but also our insurance company and I am sure that has not been an easy job!. Also to the maintenance department who have arranged for any repairs ...
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Was this helpful? Yes
Oct 30,2017
Minithumbup
Donald McCabe
By: 'Laurah'
Oct 30,2017
0 people found
this helpful
"Thank you for making my experience of locating and letting a property so easy and enjoyable! Moving to a new country, I really didn't know what to expect. Leann advised me during a walk-in appointment, giving great suggestions on neighborhoods to consider. I'...
read full review
Was this helpful? Yes
Areas covered
  • Edinburgh
  • Glasgow
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
70% customers were satisfied with fees 53% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £168,000
  • Max: £168,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
19 9 77 39 0 0 5 1 1 4
Martin Urquhart Martin Urquhart
Property Manager
2 reviews

About Martin No description set View full profile
Rob Trotter Rob Trotter
Head of New Business
2 reviews

About Rob No description set View full profile
Peter Thompson Peter Thompson
Property Manager
3 reviews

About Peter No description set View full profile
Melinda Illes Melinda Illes
New Business Development
6 reviews

About Melinda No description set View full profile
Kevin Fraser Kevin Fraser
2 reviews

About Kevin No description set View full profile
Neill Bukes Neill Bukes
1 reviews

About Neill No description set View full profile
Kirsty Leitch Kirsty Leitch
4 reviews

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Fiona Bryce Fiona Bryce
2 reviews

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David Alexander David Alexander
1 reviews

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Martyna  - upload your photo Martyna
1 reviews

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Taylor French - upload your photo Taylor French
1 reviews

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ashley cooper - upload your photo ashley cooper
2 reviews

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Graham Wilson - upload your photo Graham Wilson
4 reviews

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Molly Reekie - upload your photo Molly Reekie
4 reviews

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nicholas hammond - upload your photo nicholas hammond
3 reviews

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laura mctaggart - upload your photo laura mctaggart
3 reviews

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Craig Barrie - no image available Craig Barrie
Property Manager
3 reviews

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Gregor McCorie - upload your photo Gregor McCorie
4 reviews

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Thomas Scott - upload your photo Thomas Scott
1 reviews

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Thomas Scott - upload your photo Thomas Scott
0 reviews

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Laura O'Donnell - no image available Laura O'Donnell
Property Mangers
2 reviews

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Mhairi Clare Gallett - upload your photo Mhairi Clare Gallett
3 reviews

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Katie  - upload your photo Katie
1 reviews

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Nicola Boyd - upload your photo Nicola Boyd
2 reviews

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Joanne Pratt - upload your photo Joanne Pratt
1 reviews

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Donald McCabe - upload your photo Donald McCabe
2 reviews

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Donald McCabe - upload your photo Donald McCabe
0 reviews

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Nick Hammond - upload your photo Nick Hammond
2 reviews

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Martyna Eichelkraut - upload your photo Martyna Eichelkraut
1 reviews

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holly  - upload your photo holly
3 reviews

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MC Galleta - upload your photo MC Galleta
1 reviews

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Neil Bute - upload your photo Neil Bute
1 reviews

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Neill Burkes - upload your photo Neill Burkes
1 reviews

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Ellie McCallum - no image available Ellie McCallum
Property Manager
2 reviews

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Chris Tucker - upload your photo Chris Tucker
1 reviews

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Nicole  - upload your photo Nicole
1 reviews

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Rachel Barker - upload your photo Rachel Barker
1 reviews

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Fees

Available on request.
Last updated at 2:19 PM 30/10/2017 by allAgents

Complaints Procedure

Please contact us on 0131 558 3000.
Last updated at 2:19 PM 30/10/2017 by allAgents

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Branch - Edinburgh, EH3