• Staff picture
    Donald McCabe
  • Staff picture
    Martin Urquhart
  • Staff picture
    Rob Trotter
  • upload your photo
    Will
  • Staff picture
    Melinda Illes
  • Staff picture
    Kevin Fraser
  • Staff picture
    Neill Bukes
  • Staff picture
    Kirsty Leitch
  • Staff picture
    David Alexander
  • Staff picture
    Martyna Jablonska
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    Taylor French
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    Ashley Cooper
  • Staff picture
    Graham Wilson
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    Molly Reekie
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    Nicholas Hammond
  • Staff picture
    Laura McTaggart
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    Gregor McCrorie
  • Staff picture
    Laura O'Donnell
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    Nicola Boyd
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    Joanne Pratt
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    Holly Harrison
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    Ellie McCallum
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    Nicole Bancroft
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    Rachel Barker
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    Chris
DJ Alexander has offered property management services in Edinburgh for over 35 years. Founded by David Alexander, the business has grown organically through client recommendations and is now the largest letting agency in Scotland.
DJ Alexander Lettings

1 Wemyss Place Edinburgh

EH3 6DH

0131 558 3000
Visit Website

Properties for Sale
Properties to Rent

“ Moving in... ”

Jul 13,2018
Minithumbup
By: 'Phil'
Jul 13,2018
0 people found
this helpful
The move was very easy and they were extremely helpful in helping us negotiate a pet with the land lord. Chris went above and beyond."...
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Was this helpful? Yes

“ Helpful and professional... ”

Jul 09,2018
Minithumbup
By: 'Emma'
Jul 09,2018
0 people found
this helpful
I've been really impressed by the helpfulness of all staff and the professional approach to all aspects of the process. It's hugely refreshing and reassuring - thank you!...
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Was this helpful? Yes

“ All at DJ Alexander... ”

Jun 29,2018
Minithumbup
By: 'Jim'
Jun 29,2018
0 people found
this helpful
"i have ran a business for 30 years and i realise that most businesses suffer from some form of lack of effort or disfunction my own included i did not get any sense of that from dj alexander everyone was efficient and on top of ...
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Comment on agent fees
N/A
Was this helpful? Yes

“ Avoid if you can... ”

Jun 27,2018
Minithumbdown
By: 'nooooope'
Jun 27,2018
0 people found
this helpful
In short, a terrible experience with a terrible agency, avoid them if you can. We left the flat in extremely good conditions (even better than we found it at the beginning), yet they still tried to rip us off claiming that they would have to ...
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Was this helpful? Yes
By: Rob Trotter
Jun 27, 2018
View all comments (1)
Hi I am really sorry to hear that you felt unfairly treated. We really do try to look after both our landlord's and our tenant's best interests when assessing dilapidations at the end of tenancies. It's always hard when negotiating between the two parties at the end of tenancies as their views and expectations can can often be totally opposing. I'm pleased you did get your full deposit back in the end and I am sure that our staff were acting in what they believed was a fair and reasonable ma ...

“ Responsive & friendly... ”

Jun 20,2018
Minithumbup
Nicole Bancroft
By: 'LS'
Jun 20,2018
0 people found
this helpful
Nicole was very helpful in various ways - e.g., hurried to provide us with the lease which we needed asap for our son's school application. Also happy to help with even small requests after we'd moved in - e.g., to give ...
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Was this helpful? Yes

“ Trying to Rent an apartment... ”

Jun 15,2018
Minithumbdown
By: 'Tom'
Jun 15,2018
1 people found
this helpful
I am an expat trying to find a property back home in Scotland to come home to and they have been useless. I have emailed them about multiple properties to rent and I have not so much as received an acknowledgement of my inquiry. How ...
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Was this helpful? Yes
By: Steve Robbins
Jun 15, 2018
View all comments (1)
Tom, i am very sorry we have not been back in touch with you sooner, please email me your details and i will have a member of the team look into how best we can help you. My email address is SteveRobbins@DJAlexander.co.uk or call me on 0131 243 6760. Kind regards Steve ...

“ Our new flat at Learmonth is lovely.... ”

Jun 08,2018
Minithumbup
Joanne Pratt
Gregor McCrorie
By: 'Spence Family'
Jun 08,2018
0 people found
this helpful
Our new flat at Learmonth is lovely. We will be very happy here Joanne and Gregor are both very skilled letting agents. They look after us like the true professionals they are. First class....
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Comment on agent fees
Fees are are good.
Was this helpful? Yes

“ DJ Alexander review... ”

May 30,2018
Minithumbup
Graham Wilson
Laura McTaggart
By: 'Ani'
May 30,2018
0 people found
this helpful
The whole process of viewing and application and right to the moment of handover of keys was very professionally managed. Both Graham and Laura were very helpful and went out of their way to facilitate a smooth entry for us. Overall a wonderful experience."...
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Was this helpful? Yes

“ Well maintained flat.... ”

May 29,2018
Minithumbup
By: 'Jay'
May 29,2018
0 people found
this helpful
"You were always prompt in solving the issues within a week. Thank you very much for your service through our tenure."...
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Was this helpful? Yes

“ Customer Service... ”

May 29,2018
Minithumbup
By: 'Fiona G'
May 29,2018
0 people found
this helpful
"I found the staff at DJ Alexander extremely professional and anyone that I have engaged with has very helpful. I would highly recommend DJA to others." Keep up the great work!...
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Comment on agent fees
Probably in line with the market.
Was this helpful? Yes

“ No confidence... ”

May 29,2018
Minithumbdown
By: 'No confidence'
May 29,2018
0 people found
this helpful
DJ Alexander has managed the letting out of my flat in Edinburgh...or maybe that should be 'not managed'. They have not addressed issues with a lack of cleanliness and property damage. They have given different information about various issues making me realise why you ...
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Comment on agent fees
usual
Was this helpful? Yes
By: Steve Robbins
Jun 01, 2018
View all comments (1)
I am very sorry that we have not met with your expectations and would very much like the opportunity to discuss this in more detail with you. Please feel free to contact me on 0131 243 6760 or by email SteveRobbins@DJAlexander.co.uk. Kind regards Steve ...

“ Great to deal with... ”

May 29,2018
Minithumbup
Will
By: 'Will'
May 29,2018
0 people found
this helpful
All staff dealt with very friendly. Gregor was great and so was Nicole who organized the Tenacy. Very professional and friendly...
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Comment on agent fees
Good
Was this helpful? Yes

“ Excellent property managenment... ”

May 23,2018
Minithumbup
Rob Trotter
By: 'Ken Robertson, Melbourne.'
May 23,2018
0 people found
this helpful
I would like to recommend Rob Trotter and his support team who have looked after the letting and management of my property over the past 22 years while I have been overseas. Alexanders have been very proactive in advising me and have ensured almost 100% rental continuity ...
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Comment on agent fees
good
Was this helpful? Yes

“ Poor maintenance service... ”

May 14,2018
Minithumbdown
By: 'Dissatisfied tenant'
May 14,2018
0 people found
this helpful
DJ Alexanders is very good about arranging appointments when there is a maintenance item that the landlord needs to worry about such as annual gas checks. The opposite is true if there is a tenant service problem such as an appliance that does not work ...
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Comment on agent fees
NA
Was this helpful? Yes
By: Steve Robbins
May 21, 2018
View all comments (1)
Hi, If you would like to discuss this matter further then please contact me directly. I would be happy to review your situation and would be grateful for some further insight into your issues. My email address is SteveRobbins@DJAlexander.co.uk. Kind regards, Steve ...

“ Excellent Service... ”

May 10,2018
Minithumbup
Ashley Cooper
Nicholas Hammond
By: 'Karen'
May 10,2018
0 people found
this helpful
I found the staff at D J Alexander very helpful and efficient, especially at the start when there was quite a lot of paperwork to do. The property was lovely, well looked after and the minor maintenance problems I had were dealt with straight away, ...
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Comment on agent fees
I knew what all the costs would be at the outset (rent and deposit). There were no hidden charges.
Was this helpful? Yes

“ Thank you to Graham and Rachel. Process was very slick."... ”

Apr 24,2018
Minithumbup
Graham Wilson
Rachel Barker
By: 'Gordon'
Apr 24,2018
0 people found
this helpful
Thank you to Graham and Rachel. Process was very slick. Good company to deal with. Would recommend to anyone thinking of using them...
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Was this helpful? Yes

“ Avoid... ”

Apr 18,2018
Minithumbdown
By: 'Maria Willemsen'
Apr 18,2018
2 people found
this helpful
I used them to 'manage' my flat (I only have one) whilst I was living in England for a few years. Besides them finding me tenants, I was forever chasing them to sort things out. They are so big you never deal with the same ...
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Comment on agent fees
Fees were fine but given 'service' I wish i'd looked at other criteria when selecting.
Was this helpful? Yes
By: Steve Robbins
Apr 20, 2018
View all comments (1)
Maria I was very sorry to read this review and would very much like the opportunity to discuss this in more detail with you. My telephone number is 0131 243 6760. Kind regards Steve Robbins Head of Customer Service ...

“ Not very professional... ”

Apr 17,2018
Minithumbdown
By: 'Rita'
Apr 17,2018
1 people found
this helpful
Would not deal with them again, they didn't send me the inventory list and now they telling me I should have chased them for the list, SO I should basically do your job then. Not very responsive if you have any issues with the ...
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Was this helpful? Yes
By: Steve Robbins
Apr 20, 2018
View all comments (1)
Rita, I was disappointed to read that you did not get the service you expected from D.J. Alexander and would very much like to discuss this in more detail. I can be contacted directly on 0131 243 6760. Kid regards Steve Robbins Head of Customer Service ...

“ Very good communication... ”

Apr 12,2018
Minithumbup
Ellie McCallum
Nicole Bancroft
By: 'Amazing and friendly staff'
Apr 12,2018
0 people found
this helpful
Ellie and Nicole were amazingly nice and very helpful and friendly and made myself and my partner feel very welcome and looked after us from start to finish...
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Comment on agent fees
Not sure
Was this helpful? Yes

“ Rent Flat... ”

Apr 04,2018
Minithumbup
Gregor McCrorie
By: 'Stefano Landni'
Apr 04,2018
0 people found
this helpful
DJ Alexander staff was absolutely professional and more keen to individual customer-focussed service. I found a nice flat after viewing ten different ones, always with the same agent Gregor McCrorie, the most competent and available agent I have ever met. Thanka a lot!...
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Was this helpful? Yes

“ VERY DISAPPOINTED... ”

Mar 27,2018
Minithumbdown
By: 'Irene'
Mar 27,2018
0 people found
this helpful
Yesterday I called and tried to secure the right to apply to a flat by putting a deposit or reservation fee down, however I was not allowed to. Then, we were given a viewing today, for which I had to arrange someone to cover me ...
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Was this helpful? Yes

“ New Tenancy... ”

Mar 19,2018
Minithumbup
Holly Harrison
By: 'Sean Gibson'
Mar 19,2018
0 people found
this helpful
Very helpful, friendly and professional staff. I like that all paperwork is sent and can be signed online - great service...
read full review
Was this helpful? Yes

“ Great agent, positive moving experience... ”

Mar 19,2018
Minithumbup
Graham Wilson
By: 'Claire'
Mar 19,2018
0 people found
this helpful
Our letting agent Graham Wilson went above & beyond ensuring that we could move in to our new property. He has been very approachable, accommodating & helpful throughout this whole process. Thank you very much, we really appreciate it....
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Was this helpful? Yes

“ Property Manager... ”

Mar 16,2018
Minithumbup
Ellie McCallum
By: 'Mark'
Mar 16,2018
0 people found
this helpful
Ellie MacCullum was very helpful and knowledgeable she guided me through the process and was always available to answer any questions. Ellie has excellent knowledge of the market and was able to locate eligible properties for me quickly and accurately....
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Comment on agent fees
Good well worth the fees paid. Large professional organisation
Was this helpful? Yes
Mar 16,2018
Minithumbup
By: 'Sarah Riches'
Mar 16,2018
0 people found
this helpful
Very professional organisation. Always polite and responsive. When I moved here they really helped me find the perfect property. I would recommend the staff and organisation to anyone....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 12,2018
Minithumbup
Holly Harrison
By: 'David and Julie'
Mar 12,2018
0 people found
this helpful
Overall positive experience with DJ Alexander. Kudos to Mhairi-Clare and her team, Holly and Perry and maintenance team who were all professional and attentive....
read full review
Was this helpful? Yes
Mar 09,2018
Minithumbup
By: 'nhk'
Mar 09,2018
0 people found
this helpful
We have been very happy with Mr. Chris Tucker since our first viewing of the property, and we truly appreciate his prompt response and kind help for us to address a few issues in the property. So far our experience with D.J. Alexander is ...
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Was this helpful? Yes
Feb 26,2018
Minithumbdown
By: 'Disappointed Musselburgh'
Feb 26,2018
2 people found
this helpful
I disputed £274 which Alexander's wanted to withhold from my deposit. Safe Deposits Scotland ( which I feel is a very efficient, impartial agency), have upheld almost all my grounds in the dispute. I found Alexander's staff to be helpful and polite throughout my year'...
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Was this helpful? Yes
By: Kevin Fraser
Feb 26, 2018
View all comments (1)
I am glad that you found our staff helpful and polite during your tenancy but am disappointed that you were less satisfied with the end of tenancy process. I can assure you that we do not try to engineer a case for redecoration unless we feel there is some evidence to back it up. On this occasion we felt that the decoration had deteriorated to a greater extent than we would have expected from general wear and tear, so made a claim for a proportion of the costs to rectify this. Safe Deposi ...
Feb 22,2018
Minithumbup
By: 'Melanie'
Feb 22,2018
0 people found
this helpful
Second time we have rented with DJ Alexander and the experience was just as positive as last time. Always friendly and professional....
read full review
Was this helpful? Yes
Feb 20,2018
Minithumbup
By: 'Mike Finlayson'
Feb 20,2018
0 people found
this helpful
Alexander's inherited me when they bought out my previous agency, and I have had to deal with a number of people from the agency. I have always been dealt with promptly and courteously. You've always been ready to help and provide support as ...
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Was this helpful? Yes
Areas covered
  • Edinburgh
  • Glasgow
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
74% customers were satisfied with fees 55% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £168,000
  • Max: £168,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
20 10 85 40 0 0 5 1 1 5
Staff picture Donald McCabe
(2)

Staff picture Martin Urquhart
(2)

Staff picture Rob Trotter
(3)

No image available Will
(1)

Staff picture Melinda Illes
(6)

Staff picture Kevin Fraser
(2)

Staff picture Neill Bukes
(1)

Staff picture Kirsty Leitch
(4)

Staff picture David Alexander
(1)

Staff picture Martyna Jablonska
(1)

Staff picture Taylor French
(1)

Staff picture Ashley Cooper
(2)

Staff picture Graham Wilson
(5)

Staff picture Molly Reekie
(4)

Staff picture Nicholas Hammond
(3)

Staff picture Laura McTaggart
(3)

Staff picture Gregor McCrorie
(5)

Staff picture Laura O'Donnell
(2)

Staff picture Nicola Boyd
(2)

Staff picture Joanne Pratt
(2)

Staff picture Holly Harrison
(4)

Staff picture Ellie McCallum
(2)

Staff picture Nicole Bancroft
(2)

Staff picture Rachel Barker
(1)

No image available Chris
(1)

Fees

Available on request.
Last updated at 2:19 PM 30/10/2017 by allAgents

Complaints Procedure

Please contact us on 0131 558 3000.
Last updated at 2:19 PM 30/10/2017 by allAgents

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