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Cubitt & West

6 & 7 Regent Parade Brighton Road Sutton
Greater London
SM2 5BQ

0208 661 0330

Sep 12,2015
Minithumbdown
By:
Sep 12,2015
3 people found
this helpful
I visited the branch the day after I completed the purchase of the property and they had lost the keys!! They had to call a locksmith to get into the property, but didn't check how he was getting on and left it to me to oversee things. After waiting for two hours for the locksmith to arrive, it took another two hours to get into the property. An insufficient apology was given, but they didn't care. I then also had to get another communal key cut at my expense with no compensation from them. ...
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What agent could do to change your mind?
Not lost the keys to the property.
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Oct 10,2013
Minithumbup
By:
Oct 10,2013
0 people found
this helpful
Both ladies were very efficient and fast and ready to answer all of my questions at any time. Thank you...
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Apr 17,2013
Minithumbup
By:
Apr 17,2013
0 people found
this helpful
I had been looking for a new place to rent for a while and was pleasently surprised when Sam Eden, at Cubitt & West actually listened to my requirements, and delivered (this had not been the case with previous Agents). Throughout the process he was attentive, efficient and punctual. I would recommend Sam and not hesistate is using Sam or Cubitt & West again....
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Apr 12,2013
Minithumbup
By:
Apr 12,2013
1 people found
this helpful
Sam was on the first day of a secondment to the Shirley office when we had our initial viewing. Despite some other potential tenants viewing at the same time (we were early, the others were late!), Sam was great at dealing with both groups, and despite being new to the area was well equiped with local info. When he didn't know an answer to a detailed question (which would be from my wife), he didn't offer the usual spiel or BS, but said he didn't know, and tried to find out, and did, very quickl...
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Mar 15,2013
Minithumbup
By:
Mar 15,2013
0 people found
this helpful
I am absolutely pleased with the agency, especially with Sam Eden. He did a perfect job and we could move into our house in one week! Thank you! I would recommend to anyone this branch....
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Mar 11,2013
Minithumbup
By:
Mar 11,2013
0 people found
this helpful
Leanne Pitcher was so helpful through out out property search process. She regularly kept in contact and always offered us exactly what we were looking for. Eventually she found us the property at Ash Close, Banstead and it was exactly what we were looking for. She arranged a viewing promptly and was extremely thorough when showing us around. She didn\'t rush the viewing and paid attention to every detail. Me and my partner even commented on how helpful she was after we had left. She came acr...
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Feb 28,2013
Minithumbup
By:
Feb 28,2013
0 people found
this helpful
Extremely impressed with the service received from Leanne. She was always pleasant and courteous and so helpful with every query we had. When I explained we were returning from holiday Leanne arranged to meet us on her day off (sunday) and took her time to insure we were happy with every aspect of the property. Leanne is an asset to your company and if I were to rent again, I would certainly want to deal with Leanne....
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Feb 08,2013
Minithumbup
By:
Feb 08,2013
0 people found
this helpful
We were very pleased with the results Sam achieved during the change of tenants at our property. During a very difficult situation , he remained sympathetic and reassuring. He suggested a way forward and undertook the various steps necessary to resolve the problems that had arisen. at all times, he was polite and helpful and kept in touch regularly. Unfortunately, the workman he recommended,was not as dependable as Sam had hoped,and we are sure as he matures he will learn to be more deci...
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Feb 01,2013
Minithumbup
By:
Feb 01,2013
0 people found
this helpful
We have found Sam extremely helpful and efficient. He was always prepared to go the extra mile. He always kept to his word and if he said he will find out and phone you back, that is exactly what he did. He is very friendly and always tries to help the best he can....
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Jan 30,2013
Minithumbup
By:
Jan 30,2013
1 people found
this helpful
Excellent agent, very helpful and provided a thorough service. Constant updates and help made moving a lot easier. Would definitely recommend them to a friend or family....
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Jan 25,2013
Minithumbup
By:
Jan 25,2013
0 people found
this helpful
Cubitt and West were extremely friendly and knowledgeable when it came to letting my flat. The service that they provided was exceptional and I would definitely recommend them if you are buying (I bought my flat through them as well) or letting a property....
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Oct 31,2012
Minithumbup
By:
Oct 31,2012
2 people found
this helpful
As a first time landlord we wanted an agent who would deal with the whole process, and minimise our risk. From first contact Cubbit and West have been excellent. They have handled all of the process quickly and effectivley, and found us a tennant within hours of us instructing them...
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Jul 12,2012
Minithumbdown
By:
Jul 12,2012
3 people found
this helpful
Cubbit and West give estate agents everywhere a bad name. It's hard to move past an initial conversation in which the company comes across unprofessional and inexperienced... I dont mean to be a snob but who really uses the word "wicked" to describe anyone's property situation. I could practically hear the pound signs! I proceeded to the viewing anyway. She was inflexible with the viewing time and then late! To add to this she knew next to nothing about anything, the vendor happened t...
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By: Dominic Butler
Sep 11, 2012
View all comments (1)
Many thanks for your comments of which I have taken on board and have reviewed with my team. Having been at Cubitt & West for many years my aim is to always strive in achieving excellent customer service to my clients and prospective purchasers alike. We are Cubitt & West's top perfoming office and have only acheived this through fantastic customer service and hard work over recent years, and I believe that my experienced team will do whatever it takes to be propfessional and curtious at....
Jun 05,2012
Minithumbdown
By:
Jun 05,2012
0 people found
this helpful
This is without doubt the worst agent I have ever used in purchasing or letting a property. The agents were rude, did not return calls, refused to pass information such as our concerns of questions to the vendor and generally did not have a single shred of added value in assisting us in purchasing the property. They gave information which was either false or inaccurate. When we initially put an offer on the property, the agent refused to accept the offer unless we spoke to their own mortg...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
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  • Conveyancing
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Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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  • Min: £280,000
  • Max: £280,000

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From Landlords From Tenants From Vendors From Buyers Other
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leanne fuller - upload your photo leanne fuller
9 reviews

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Leanne Pitcher - no image available Leanne Pitcher
Lettings Advisor
11 reviews

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Paul  - upload your photo Paul
3 reviews

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Steph Burley - upload your photo Steph Burley
1 reviews

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Carly Cuell - upload your photo Carly Cuell
1 reviews

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