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    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
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    Rob
  • Staff picture
    Carol
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    Daniel Moore
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    Megan Gilmour
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    Danielle
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    Megan
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    Jo
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    Stefan
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    Carol
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Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099

“ Fun and friendly... ”

Aug 12,2018
Minithumbup
Jack Merriott MNAEA
Craig
By: 'Nicynoop'
Aug 12,2018
0 people found
this helpful
When we met Jack, we were already being nosey around the Fort. Some agents might have been a bit snooty about it, but he was very relaxed about it. We'd already made ourselves at home. Jack clearly loved the property too and had clearly ...
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Comment on agent fees
No comment we are purchasers
Was this helpful? Yes
By: Jack
Aug 12, 2018
View all comments (1)
Thank you so much for you fantastic review. I hope you will be very happy with your new pad by the sea ...

“ Tenant Finds... ”

Aug 10,2018
Minithumbup
By: 'Tenant Finds'
Aug 10,2018
0 people found
this helpful
At A2Z Property Management we have used Cross Keys for tenant finds this year and Megan, Carol and all the staff have been wonderfully attentive and thoroughly professional. The information gathered and supplied by them is second to none and the tenants they have ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Megan Gilmour
Aug 13, 2018
View all comments (1)
Hi Ian, Thank you very much for your kinds comments, look forward to working with you again in the future! Kind regards Megan and Carol ...

“ succesful sale... ”

Aug 10,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Picklecombe'
Aug 10,2018
0 people found
this helpful
excellent service in a difficult market. The staff took the brief very accurately, and throughout the process, Crosskeys communicated promptly and frequently with advice on viewings, asking price.Very efficient and friendly staff, and full marks for enthusiasm....
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Comment on agent fees
acceptable and very fair
Was this helpful? Yes
By: Rob
Aug 13, 2018
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Thank you so much for entrusting us with the sale of your beautiful apartment, it was a pleasure to sell it for you! ...

“ Quick and efficient sale... ”

Aug 04,2018
Minithumbup
Stefan
Rob
By: 'Vanessa'
Aug 04,2018
0 people found
this helpful
Just a few words to say how efficiently and quickly my house has been sold for full asking price and in a speedy timescale of only 6 days. The transaction was dealt with very professionally by all the staff at Cross Keys Stoke, from the initial ...
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Comment on agent fees
Seem reasonable and upfront with no hidden fees
Was this helpful? Yes
By: Stefan
Aug 04, 2018
View all comments (1)
Thank you for your kind words Vanessa! They are greatly appreciated. We wish you all the best and if you need us again in the future, we'll still be here to help :) ...

“ Intuitive professional and friendly.First class service.... ”

Jul 31,2018
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Curry Experts'
Jul 31,2018
0 people found
this helpful
From the second Jack Merriot answered my call I felt confident that Cross Keys agents understood exactly our position and what we wanted to buy...we had been let down on a previous purchase.He is certainly a switched on, professional guy with much experience ...
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Was this helpful? Yes
By: Rob Down
Jul 31, 2018
View all comments (1)
Thank you so much for your kind words, hope everything on the purchase goes smoothly and look forward to seeing you all again soon! ...

“ A smooth and successful process!... ”

Jul 31,2018
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Carys and Adam'
Jul 31,2018
0 people found
this helpful
Having lived at my previous home for 21 years, I had forgotten how daunting it can be to sell and buy a house, however the process was almost flawless thanks to the professionalism, warmth and great advice provided by Rob at Cross Keys. Rob is very ...
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Comment on agent fees
The fees seemed reasonable, although we didn’t compare them with other agencies.
Was this helpful? Yes
By: Rob Down
Jul 31, 2018
View all comments (1)
Hi Both! Thank you so much for your kind words, I genuinely hope you are happy with the purchase and I really cannot wait to see what you have done with it once you are finished! All the best ...

“ attentive & knowledgeable... ”

Jul 25,2018
Minithumbup
Jack Merriott MNAEA
Stefan
By: 'Richard & Julia'
Jul 25,2018
0 people found
this helpful
Jack is very attentive, knowledgeable & generous, this together with his effusive character makes the whole buying process a pleasant one. His clarity & directness has been refreshing....
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Was this helpful? Yes
By: Jack Merriott
Jul 25, 2018
View all comments (1)
Thank you for your kind words, they are humbling. I hope you settle in to the new lives down here that you are planning. ...

“ Always Keep You In The Loop... ”

Jul 22,2018
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Cheryl'
Jul 22,2018
0 people found
this helpful
I wanted to say a massive thank you to Rob and the team for the correct valuation which led to a quick sale and a pain free moving process. Even at the times I was started to wobble they were very reassuring that the sale ...
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Comment on agent fees
Very fair
Was this helpful? Yes
By: Jack Merriott
Jul 23, 2018
View all comments (1)
It was an absolute pleasure to deal with the sale of your flat. In this market selling it as quickly as we did worked out perfectly. If you ever need us inthe future, you know where we are. ...

“ Outstanding Service!... ”

Jul 19,2018
Minithumbup
Jack Merriott MNAEA
Stefan
By: 'Julia & Richard'
Jul 19,2018
0 people found
this helpful
Jack's personable, engaging manner and professionalism sets him apart from other estate agents. Absolutely delighted with such outstanding service!...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Jack Merriott
Jul 19, 2018
View all comments (1)
It was an absolute pleasure to help you find your new home, Stoke is looking forward to having you as newby residents. This house will be a spectacular place. I can't wait to see what you do with it xx ...

“ Excellent estate agents... ”

Jul 09,2018
Minithumbup
Rob
Stefan
By: 'Jonny'
Jul 09,2018
0 people found
this helpful
I just want to thank you for the work you and the rest of the team did on 5 Bromley place now the sale has completed. From start to finish the process has been extremely quick and pain free, and the communication received throughout has been ...
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Comment on agent fees
Very competitive with other local estate agents
Was this helpful? Yes
By: Rob
Jul 27, 2018
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Thanks Jonny for your kind words, all the best for your future build! ...

“ Excellent... ”

Jun 30,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Townshend Ave'
Jun 30,2018
0 people found
this helpful
I put my property on the market with cross keys and they sold it for more than I expected within a matter of days. I am currently on the other side of the planet so communication was key for me and they did not fail ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jack Merriott
Jul 03, 2018
View all comments (2)
It was our pleasure and what a great price, breaking the record for this street. ...

“ Viewing... ”

Jun 27,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Lola's mum'
Jun 27,2018
0 people found
this helpful
Viewing took place punctually and as agreed. Cordial and informative. Willing to research for info not readily to hand. E mails & messages delivered as promised...
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Comment on agent fees
As expected
Was this helpful? Yes
By: Jack Merriott
Jul 03, 2018
View all comments (2)
It was our pleasure xx ...

“ Miss... ”

Jun 22,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Tracey'
Jun 22,2018
0 people found
this helpful
After a very long and wasted time on the market with another local estate agents Rob and Jack were refreshing and encouraging they sold my home within one week and with the first viewing! Would recommend great service support and genuine advice! Thank you all ...
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Comment on agent fees
Very competitive So much cheaper than previous agents!!
Was this helpful? Yes
By: Jack Merriott
Jun 26, 2018
View all comments (1)
It is our pleasure to do the job properly. Glad you are happy with the service x ...

“ A professional, friendly service... ”

Jun 20,2018
Minithumbup
Carol
By: 'Kara'
Jun 20,2018
0 people found
this helpful
Having both rented and sold a property with Cross Keys I can absolutely recommend them as the best estate agents that I have dealt with....
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Comment on agent fees
Fees are reasonable and they work hard for them.
Was this helpful? Yes
By: Jon Curtis
Jul 03, 2018
View all comments (2)
Thank you Kara for taking the time to write such a lovely review, wishing you all the very best for the future! ...

“ great service... ”

Jun 14,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Mr Sheldon'
Jun 14,2018
0 people found
this helpful
We were recommended to Cross Keys after trying to sell our house with a "National" estate agent, we were blatantly lied to and deceived throughout, I realise now they also over valued our house to get us to sign up with them. Thank ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Jack Merriott
Jun 26, 2018
View all comments (1)
It was our pleasure and thank you for the lovely review x ...

“ Very good service... ”

Jun 11,2018
Minithumbup
Jack Merriott MNAEA
By: 'Investor'
Jun 11,2018
0 people found
this helpful
Jade was very professional and helpful during the whole buying process and made the whole transaction as smooth as possible....
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Was this helpful? Yes
By: jade
Jun 26, 2018
View all comments (1)
Thank you for your review and good luck with Albert Road! ...

“ Sold... ”

May 28,2018
Minithumbup
Rob
By: 'Amanda Briggs'
May 28,2018
0 people found
this helpful
An amazing experience from start to finish 😊 Sold in less than 5 days and for more than the asking price 😆😆 Thank you Rob and Jade for everything...
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Comment on agent fees
Very good
Was this helpful? Yes
By: Jade
May 31, 2018
View all comments (1)
Hi Amanda, thanks for the great review glad you're happy with the service. ...

“ Excellent Service... ”

May 23,2018
Minithumbup
Rob
By: 'Luke Gash'
May 23,2018
0 people found
this helpful
Jade was fantastic throughout the process of purchasing our property. When we first arrived at the house she welcomed us with open arms and showed us around, she talked through the issues with the house and the reason for it being sold. We put an ...
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Was this helpful? Yes
By: Jade
May 31, 2018
View all comments (1)
Thanks for your lovely review Luke! ...

“ Very Positive experience - honest and really helpful... ”

May 08,2018
Minithumbup
Rob
By: 'Charlotte'
May 08,2018
0 people found
this helpful
Both Jade and Rob have been brilliant. I rang Jade initially about another property which had been taken off the market since. She said another one had just come in that we might like and arranged a viewing, literally next day. Rob who showed us ...
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Was this helpful? Yes
By: jade
Jun 04, 2018
View all comments (1)
Thank you so much for your lovely feedback. ...

“ excellent service... ”

May 05,2018
Minithumbup
Rob
By: 'shaun'
May 05,2018
0 people found
this helpful
I was given sensible advice and a realistic evaluation, which helped to sell the house quickly. Viewer feedback was always provided and I felt included in the process at all times....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: jade
Jun 26, 2018
View all comments (1)
thank you for your review ! ...

“ Excellent... ”

May 04,2018
Minithumbup
Rob
Danielle
By: 'Emma'
May 04,2018
0 people found
this helpful
My experience with Cross keys was excellent from start to finish. I met with Rob who was very througher, honest and professional. My property was sold on its first viewing and was completed quickly and smoothly. Thank you once again!...
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Was this helpful? Yes
By: Jack Merriott
Jul 03, 2018
View all comments (1)
Thank you for your kind review, it was our pleasue xx ...

“ Excellent service... ”

May 04,2018
Minithumbup
Jack Merriott MNAEA
By: 'Ines and Peter'
May 04,2018
0 people found
this helpful
After visiting several estate agents in Plymouth we have found Cross Keys by far the best in our property search. Staff are extremely enthusiastic, helpful and knowledgeable. We would recommend this estate agent to everyone....
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Was this helpful? Yes
By: Jade
May 08, 2018
View all comments (1)
Thank you for your review Ines and Peter. Glad we've helped you find your new home. ...

“ Reliable and experienced, excellent customer service!... ”

May 03,2018
Minithumbup
Rob
By: 'Tim and Lisa'
May 03,2018
0 people found
this helpful
We recently sold our house with cross keys, it was not a straight forward sale and we ended up having to exchange and complete on the same day which was beyond stressful. However Rob was very helpful, reliable and very proactive in doing everything he ...
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Comment on agent fees
Fees were very competitive, worth every penny!
Was this helpful? Yes
By: rob
May 04, 2018
View all comments (1)
Hi Tim & Lisa, Thank you both so much for leaving such a positive review, I do appreciate your experience was a very stressful one but hopefully the property you have been able to proceed onto has made it all worth it. If you do ever decide to move again we'd be delighted to have you back! With any luck would be a lot more straight forward. The buyers passed on their thanks also for how clean the property was and for the bottle of Champagne! All the best. ...

“ Excellent service... ”

Apr 25,2018
Minithumbup
Rob
By: 'John'
Apr 25,2018
0 people found
this helpful
Excellent communication with texts and emails of viewings and offers. Very pleasant to deal with over the phone. We had several viewings and offers until the property was sold. Kept well informed after each viewing. I would definitely use them again....
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Comment on agent fees
Very good
Was this helpful? Yes
By: Rob
May 03, 2018
View all comments (1)
thanks for your kind words ...

“ Best around! Absolutely brilliant!... ”

Apr 20,2018
Minithumbup
Jack Merriott MNAEA
By: 'The Robinsons'
Apr 20,2018
0 people found
this helpful
Everyone at Cross Keys is incredibly friendly and helpful. They're so easy to chat to as well as really efficient and knowledgeable about the whole process of house buying/selling. They made the whole experience a pleasure!! Our house went on the market and ...
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Comment on agent fees
After Jack came round we were so sure we wanted Cross Keys to sell our house for us that we didn’t actually bother getting other quotes (even though we had booked 3 more agents to come round!) We cancelled all the others as we thought the fee was fine.
Was this helpful? Yes
By: jade
Jun 26, 2018
View all comments (1)
Thank you for your lovely review! ...

“ Great communication... ”

Apr 13,2018
Minithumbup
Rob
By: 'PaulaM'
Apr 13,2018
0 people found
this helpful
Really helpful and friendly staff, very accommodating with viewing times, kept us updated whilst they were waiting to hear back from the vendors, great service...
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Was this helpful? Yes
By: Jade
Apr 13, 2018
View all comments (1)
Thank you Paula! ...

“ A couple of the guys were also really helpful on the occasions when I just popped in. Moving from out of area so the local advice was really useful.... ”

Apr 12,2018
Minithumbup
By: 'Wendy'
Apr 12,2018
0 people found
this helpful
Have been trying to view this property for several weeks through distance and snow. Finally saw it yesterday and put in an offer. All very prompt and got a nice early call today confirming everything so wasn't kept on tenterhooks. Delighted with both the ...
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Was this helpful? Yes
By: Jade
Apr 12, 2018
View all comments (1)
Thank you for your review Wendy! happy that you've found your new home. ...

“ Excellent service, highly recommended... ”

Apr 09,2018
Minithumbup
Rob
By: 'Timi1978'
Apr 09,2018
0 people found
this helpful
As first time buyer, I wasn't sure what to expect but I have to say Jade was very welcoming and attentive during our home visits. She was friendly, was ready to answer questions and if she was unsure, she got back to us with ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Jade Shapcott
Apr 10, 2018
View all comments (1)
Thank you so much for your review! Here anytime to help. ...

“ Excellent service, can not fault!... ”

Apr 09,2018
Minithumbup
Rob
By: 'Zoe Martin'
Apr 09,2018
0 people found
this helpful
Very professional service from start to finish. The agents keep you informed of what's happening every step of the way. I particularly liked the reminder texts and emails of booked viewings. Rob was particularly helpful with advice on the current market and value of ...
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Comment on agent fees
Very reasonably priced and well deserving of the fee.
Was this helpful? Yes
By: Jade Shapcott
Apr 10, 2018
View all comments (1)
Thank you for your feedback Zoe! I hope all goes well with your sale. ...

“ Hassle free property purchase... ”

Apr 03,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Gerry M'
Apr 03,2018
0 people found
this helpful
Nicky at Crosskeys Estates was a friendly and efficient contact from first to last. Even after completion she was there to help with last minute queries. Thank you, I love the flat....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Nicky
Apr 12, 2018
View all comments (1)
Thank you Gerry! I am glad you that you are happy with the flat! ...
Areas covered
  • P1
  • P2
  • P3
  • P4
  • P5
  • P6
  • P7
  • P8
  • P9
  • P10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £14,500
  • Max: £425,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
7 0 2 0 223 1 125 2 19 1
Staff picture Jack Merriott MNAEA
(145)

Staff picture Steve
(26)

Staff picture Craig
(24)

Staff picture Rob
(183)

Staff picture Carol
(33)

Staff picture Daniel Moore
(29)

Staff picture Megan Gilmour
(64)

Staff picture Danielle
(41)

No image available Megan
(1)

Staff picture Jo
(9)

Staff picture Stefan
(5)

No image available Carol
(1)

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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