• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Jade Shapcott
    Jade Shapcott
  • Carol Huxham
    Carol Huxham
  • Daniel Moore
    Daniel Moore
  • Megan Gilmour
    Megan Gilmour
  • Danielle Gibbons
    Danielle Gibbons
  • Jo Rees
    Jo Rees
No description for branch.
Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099

“ Excellent service... ”

Apr 25,2018
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'John'
Apr 25,2018
0 people found
this helpful
Excellent communication with texts and emails of viewings and offers. Very pleasant to deal with over the phone. We had several viewings and offers until the property was sold. Kept well informed after each viewing. I would definitely use them again....
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Comment on agent fees
Very good
Was this helpful? Yes

“ Best around! Absolutely brilliant!... ”

Apr 20,2018
Minithumbup
By: 'The Robinsons'
Apr 20,2018
0 people found
this helpful
Everyone at Cross Keys is incredibly friendly and helpful. They're so easy to chat to as well as really efficient and knowledgeable about the whole process of house buying/selling. They made the whole experience a pleasure!! Our house went on the market and ...
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Comment on agent fees
After Jack came round we were so sure we wanted Cross Keys to sell our house for us that we didn’t actually bother getting other quotes (even though we had booked 3 more agents to come round!) We cancelled all the others as we thought the fee was fine.
Was this helpful? Yes

“ Great communication... ”

Apr 13,2018
Minithumbup
Jade Shapcott
Rob Down MNAEA
By: 'PaulaM'
Apr 13,2018
0 people found
this helpful
Really helpful and friendly staff, very accommodating with viewing times, kept us updated whilst they were waiting to hear back from the vendors, great service...
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Was this helpful? Yes
By: Jade
Apr 13, 2018
View all comments (1)
Thank you Paula! ...

“ A couple of the guys were also really helpful on the occasions when I just popped in. Moving from out of area so the local advice was really useful.... ”

Apr 12,2018
Minithumbup
Jade Shapcott
By: 'Wendy'
Apr 12,2018
0 people found
this helpful
Have been trying to view this property for several weeks through distance and snow. Finally saw it yesterday and put in an offer. All very prompt and got a nice early call today confirming everything so wasn't kept on tenterhooks. Delighted with both the ...
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Was this helpful? Yes
By: Jade
Apr 12, 2018
View all comments (1)
Thank you for your review Wendy! happy that you've found your new home. ...

“ Excellent service, highly recommended... ”

Apr 09,2018
Minithumbup
Jade Shapcott
By: 'Timi1978'
Apr 09,2018
0 people found
this helpful
As first time buyer, I wasn't sure what to expect but I have to say Jade was very welcoming and attentive during our home visits. She was friendly, was ready to answer questions and if she was unsure, she got back to us with ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Jade Shapcott
Apr 10, 2018
View all comments (1)
Thank you so much for your review! Here anytime to help. ...

“ Excellent service, can not fault!... ”

Apr 09,2018
Minithumbup
Rob Down MNAEA
Jade Shapcott
By: 'Zoe Martin'
Apr 09,2018
0 people found
this helpful
Very professional service from start to finish. The agents keep you informed of what's happening every step of the way. I particularly liked the reminder texts and emails of booked viewings. Rob was particularly helpful with advice on the current market and value of ...
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Comment on agent fees
Very reasonably priced and well deserving of the fee.
Was this helpful? Yes
By: Jade Shapcott
Apr 10, 2018
View all comments (1)
Thank you for your feedback Zoe! I hope all goes well with your sale. ...

“ Hassle free property purchase... ”

Apr 03,2018
Minithumbup
By: 'Gerry M'
Apr 03,2018
0 people found
this helpful
Nicky at Crosskeys Estates was a friendly and efficient contact from first to last. Even after completion she was there to help with last minute queries. Thank you, I love the flat....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Nicky
Apr 12, 2018
View all comments (1)
Thank you Gerry! I am glad you that you are happy with the flat! ...

“ My flat sale... ”

Apr 01,2018
Minithumbup
Jack Merriott MNAEA
By: 'Stoker'
Apr 01,2018
0 people found
this helpful
Couldn't fault Cross Keys. I would definitely use them again. Rob & Tom were really professional & helpful. Always on hand if I needed anything. My property was sold in less than 3 weeks....
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Comment on agent fees
Very reasonable.
Was this helpful? Yes
By: Jack
Apr 02, 2018
View all comments (1)
Many thanks, it was a pleasure to deal with your sale and I'm so happy that it went through so smoothly. ...

“ Great customer service throughout a smooth sale... ”

Apr 01,2018
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By: 'Mr and Mills'
Apr 01,2018
0 people found
this helpful
This was the first time we sold a property so we had little knowledge of the process. Throughout the process Rob and Jack kept us informed. Whenever we had a question they made time to answer it and made sure we understood. Rob was away ...
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Comment on agent fees
Our home was sold very quickly in 1 day. We had a lot of contact at the beginning ie marketing and viewings bar that we had little contact just a couple of calls towards the end. The fee seemed ok.
Was this helpful? Yes
By: Jack
Apr 02, 2018
View all comments (1)
Many thanks for your kind review. It was our pleasure to deal with your sale. ...
Mar 09,2018
Minithumbup
By: 'Lee Pare'
Mar 09,2018
0 people found
this helpful
Nicky found me a wonderful property and helped me achieve my goal of purchasing it. Thank you for all your help and can not wait to get moved in....
read full review
Was this helpful? Yes
Feb 28,2018
Minithumbup
Rob Down MNAEA
By: 'Doug & Ruth'
Feb 28,2018
0 people found
this helpful
The sale of our property was not straightforward due to it being shared ownership, but Rob, Tom and Nicky have kept us informed every step of the way, and as we live over 200 miles away have been most helpful and great at showing people around ...
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Was this helpful? Yes
By: rob
Feb 28, 2018
View all comments (1)
Thank you both for your kind words, best of luck with the sale! ...
Feb 28,2018
Minithumbup
Jack Merriott MNAEA
By: 'Amanda & Ian'
Feb 28,2018
0 people found
this helpful
We have used Cross Keys on a couple of occasions now. The team, Jack, Rob, Tom, Nicky and Jade never fail to get the job done. Seriously professional and proactive, they are always one step ahead, resolving issues and pushing the process forward to completion. ...
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Comment on agent fees
Very reasonable agent fees.
Was this helpful? Yes
By: rob
Feb 28, 2018
View all comments (1)
Thank you both for your kind words glad we got there in the end! ...
Feb 07,2018
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Tristan'
Feb 07,2018
0 people found
this helpful
Great experience with everyone I dealt with at Cross Keys Stoke. This was a difficult transaction for many reasons but the staff did everything they could to keep things running smoothly. I'd like to thank Rob, Tom, Jack and Nicola for all their hard ...
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Was this helpful? Yes
By: rob
Feb 28, 2018
View all comments (1)
Thanks Tristan, it's been a pleasure dealing with you, best of luck in your new home! ...
Feb 03,2018
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Highly recommended! Happy customer!'
Feb 03,2018
0 people found
this helpful
All of the staff at Cross Keys office in Stoke were excellent throughout the sale of my property. They were easy to communicate with; they kept me informed throughout the process, right up to the successful sale; the quality of the photos that were taken ...
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Comment on agent fees
The estate agent provided excellent value for money.
Was this helpful? Yes
By: rob
Feb 28, 2018
View all comments (1)
Thanks for your kind words! ...
Jan 29,2018
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Mark S'
Jan 29,2018
0 people found
this helpful
A great service from start to finish. Rob and Tom have done an excellent job during my sale. I don't live in the UK so couldn't be on hand but they made me feel totally relaxed about every stage of the process from ...
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Comment on agent fees
Very reasonable fees. Very upfront with no hidden extras.
Was this helpful? Yes
By: Tom
Jan 30, 2018
View all comments (1)
Thank you very much Mark. We appreciate your comments wish you the best of luck in the future. ...
Jan 24,2018
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'K & C - Keyham'
Jan 24,2018
0 people found
this helpful
Currently selling our house through Cross Keys and can only leave totally positive comments. We really are so impressed with the friendliness and professionalism of all at Cross Keys especially Rob and Tom who we dealt from valuation stage. Nothing is too much trouble and ...
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Comment on agent fees
Very reasonable fees
Was this helpful? Yes
By: Tom
Jan 30, 2018
View all comments (1)
Thank you very much for your kind comments, it was our pleasure. All of us at Cross Keys wish you the best. ...
Jan 23,2018
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Tom'
Jan 23,2018
0 people found
this helpful
I would strongly recommend Cross Keys as they have been very straightforward to deal with and provided quick responses to all enquiries throughout the purchase of my property. I have mainly dealt with Rob Down and he has been really helpful through each stage of ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Rob
Feb 01, 2018
View all comments (1)
Hi Tom, Thanks for your kind words and hope you settle in well to your new home. ...
Jan 23,2018
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Northeske street'
Jan 23,2018
0 people found
this helpful
Great support, help and information, especially as we were 200 miles away. The whole team were very prossional and friendly....
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Comment on agent fees
Standard
Was this helpful? Yes
By: Tom
Jan 30, 2018
View all comments (1)
Thank you for your comments, we're pleased the whole transaction went smoothly for you. If we can ever be of service again please do not hesitate to get in touch! ...
Jan 19,2018
Minithumbup
Rob Down MNAEA
By: 'Sandie and Bill'
Jan 19,2018
0 people found
this helpful
Very pleased with how things have gone house sold within 10 days .Could not be happier with the service thanks Cross Keys....
read full review
Comment on agent fees
Not bad there were cheaper but not sure whether we would of got the service.
Was this helpful? Yes
By: Rob
Feb 01, 2018
View all comments (1)
Hi both, Thanks for the kind words and hope all went well with the move and that you enjoy your new place! ...
Jan 18,2018
Minithumbup
By: 'Lyn Barrett'
Jan 18,2018
0 people found
this helpful
I bought my flat from Cross Keys and was very happy with the service I was given then. This is the first agency that has kept me up to date with customer reviews via email so it is easy to address any issues refer back ...
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Comment on agent fees
good
Was this helpful? Yes
By: Nicky
Jan 30, 2018
View all comments (1)
Hi Lyn, thank you for your kind review, hope all goes well with your move! ...
Jan 17,2018
Minithumbup
Jack Merriott MNAEA
Tom Duncan DipDEA
By: 'tarek hussein'
Jan 17,2018
0 people found
this helpful
very friendly team ,very helpful&reliable agents sold our flat very quickly always on time polite and helpful,estate agent you can trust many thanks to Jack merriott ,tom Duncan and other team at stoke office for the excellent service...
read full review
Comment on agent fees
good
Was this helpful? Yes
By: Jack
Jan 17, 2018
View all comments (1)
Thank you so much for your kind words. We hope you settle in to your new place quickly and wish you well for the future. ...
Jan 17,2018
Minithumbup
By: 'Mrs L H'
Jan 17,2018
0 people found
this helpful
Absolutely fist rate service from start to finish. After sending me my property particulars to check, property was immediately listed for sale at a price I never expected to receive, however I did, so their expertise and knowledge of that area of the market is ...
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Comment on agent fees
Excellent and certainly better than other quotes I had received
Was this helpful? Yes
By: Rob
Feb 01, 2018
View all comments (1)
Hi Linda, Thanks for your kind words! ...
Jan 05,2018
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Jan B'
Jan 05,2018
0 people found
this helpful
Jack and Rob were the first port of call when we went into the branch to ask Cross Keys to sell our house. We went to them from a recommendation by a Friend. We were not dissapointed. All the staff are completley professional at all ...
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Comment on agent fees
Very fair
Was this helpful? Yes
By: Rob
Feb 01, 2018
View all comments (1)
Hi Jan, Thanks for your kind words, its much appreciated. Glad you were happy with our service. ...
Jan 03,2018
Minithumbup
Craig McMillan Duncan MNAEA DipDEA
By: 'Sam'
Jan 03,2018
0 people found
this helpful
Very helpful through a purchase made difficult by solicitors. Plenty of advice and assurance all the way through the process. Very helpful and friendly team always willing to help....
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Comment on agent fees
Only used for purchase
Was this helpful? Yes
By: Craig Duncan
Jan 03, 2018
View all comments (1)
Thanks for the kinds words Sam. Thankfully the transaction finally came to an end before Christmas. Best wishes to you and may you have many happy years in the apartment ...
Dec 23,2017
Minithumbup
Rob Down MNAEA
Daniel Moore
By: 'Caroline'
Dec 23,2017
0 people found
this helpful
Throughout the entire purchasing process, staff were informative, clear and very supportive; accommodating numerous visits to the property. Their expertise of the Plymouth housing markets and potential was exceptional. Thoroughly and wholeheartedly recommend to others....
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Comment on agent fees
N/A as purchaser
Was this helpful? Yes
By: Rob
Dec 28, 2017
View all comments (1)
Hi Caroline, Thanks for your kind words and best of luck with the refurbishment, look forward to seeing it when it's finished!!! ...
Dec 20,2017
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Mike'
Dec 20,2017
0 people found
this helpful
Rob's enduring optimism and enthusiasm about a quick sale was borne out by completion in a matter of weeks. Rob showed respect to the tired house as a longstanding family home with excellent development potential, emphasising its size and period features. One of the ...
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Comment on agent fees
Reasonable and competitive.
Was this helpful? Yes
By: Tom Duncan
Dec 21, 2017
View all comments (1)
Thank you for your comments Mike, we're pleased it was a smooth transaction for you. All the best for the future! ...
Dec 18,2017
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Wendy M'
Dec 18,2017
0 people found
this helpful
We have used Cross Keys on a number of occasions for buying and selling of buy-to-let property. We have always found Jack and Rob to be knowledgeable, friendly, efficient and pleasant to deal with. The quality of the sales literature, photos and web site is ...
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Comment on agent fees
Always fair and reasonable.
Was this helpful? Yes
By: Rob
Dec 28, 2017
View all comments (1)
Hi Wendy, Thanks for your comments always very much appreciated and look forward to doing more business together in the future. ...
Dec 06,2017
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Mr KF Richards'
Dec 06,2017
0 people found
this helpful
Jack Merriot knowledge of the industry ensured I refurbished my former family home to the acceptable high standard taking his advice on room layouts, decorative finish and lighting. His ongoing support included conveyancing advice and provided me with contact details of industry standard professionals required ...
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Comment on agent fees
Better than good excellent value for money
Was this helpful? Yes
By: Rob
Dec 28, 2017
View all comments (1)
Thanks so much for such lovely words Sam, all the best and fingers crossed for a continued smooth sale! ...
Nov 29,2017
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Deb'
Nov 29,2017
0 people found
this helpful
absolutely Brilliant estate agents - informative passionate and absolutely know their stuff. highly recommended, kept me updated throughout the process of buying my property...
read full review
Comment on agent fees
n/a as I bought a property not sold one
Was this helpful? Yes
By: Jack Merriott
Nov 30, 2017
View all comments (1)
Thank you Debbie, It was a pleasure. I hope you will be very happy in your new home. ...
Nov 03,2017
Minithumbup
Tom Duncan DipDEA
By: 'Anthony ex londoner'
Nov 03,2017
0 people found
this helpful
Without these guys help my dream move would be dead went above and beyond to get my family to Devon top quality estate agents please use them and jack is top guy with a warm approach many thanks to Craig also who kept us in ...
read full review
Comment on agent fees
Excellent reduced them for my move
Was this helpful? Yes
Areas covered
  • P1
  • P2
  • P3
  • P4
  • P5
  • P6
  • P7
  • P8
  • P9
  • P10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£14,500
  • Max: Β£425,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 210 1 115 2 19 1
Jack Merriott MNAEA Jack Merriott MNAEA
Director
127 reviews

About Jack Jack is one of the co-founders of Cross Keys Estates and has been instrumental in making Cross Keys what it is today, a successful Independent company with old fashion View full profile
Steve Jones FNAEA MARLA Steve Jones FNAEA MARLA
Director
21 reviews

About Steve I am a Director of the Company and a vastly experienced Estate Agent, having worked within the industry since 1978 throughout Devon and Cornwall, but predominantly within Plymouth City. My enthusia View full profile
Tom Duncan DipDEA Tom Duncan DipDEA
Property Consultant (Sales)
71 reviews

About Tom I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very p View full profile
Jon Curtis MNAEA Jon Curtis MNAEA
Senior Property Consultant (Sales)
144 reviews

About Jon I have been in estate agency since 2010, when I joined a local, independent Company at the young age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, pu View full profile
Craig McMillan Duncan MNAEA DipDEA Craig McMillan Duncan MNAEA DipDEA
Director
23 reviews

About Craig Craig, has been with the company since 2003 and is a local lad who went to school and was brought up in the Stoke area. He is also the Energy Assessor for the company and can provide Domestics in anti View full profile
Rob Down MNAEA Rob Down MNAEA
Senior Property Consultant (Sales)
164 reviews

About Rob I have been working at Cross Keys for a few years now, what inspired me to get started in the industry was a passion for architecture, Internal design and building renovations. Being based in the S View full profile
Jade Shapcott Jade Shapcott
Property Consultant (Sales)
4 reviews

About Jade I'm Jade and I am based in the Stoke office I started off my career as an estate agent in a corporate estate agents in Plymouth where I learned all about the industry. After 4 years with them I took a View full profile
Carol Huxham Carol Huxham
Lettings Manager
27 reviews

About Carol I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge View full profile
Daniel Moore Daniel Moore
Property Consultant (Sales)
17 reviews

About Daniel My name is Daniel and I joined Cross Keys Estates after 3 years in retail. I knew it wasn’t a career I wanted to pursue and I was looking for something I could be proud of. I moved to Plymouth f View full profile
Megan Gilmour Megan Gilmour
Property Consultant (Lettings)
52 reviews

About Megan My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in View full profile
Danielle Gibbons Danielle Gibbons
Property Consultant (Sales)
24 reviews

About Danielle I have worked in the property industry in Plymouth since 2012 and absolutely love it. My role within Cross Keys Estates is that of a Property Consultant for Sales and I am based in the Mannamead offi View full profile
Jo Rees Jo Rees
Property Consultant (Lettings)
1 reviews

About Jo My role within Cross Keys Estates is Residential Lettings Negotiator, which is a wide and varied roll involving visiting tenants for Inspections, conducting inventories and check-outs. I am fortunat View full profile

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Branch - Stoke Plymouth, Plymouth, PL3