• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Carol Huxham
    Carol Huxham
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
No description for branch.
Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099
Aug 09,2017
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'christie'
Aug 09,2017
0 people found
this helpful
Rob and Tom were both really good throughout the entire process. Tom sent emails over with all the key information and Rob was available for any general enquiries. Rob always returned calls if he wasn't available and always called back when promised. Jack was also very friendly and welcoming when we picked up the keys....
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Was this helpful? Yes
May 22,2017
Minithumbup
By: 'Claire'
May 22,2017
0 people found
this helpful
Just a note to say how lovely all the staff were at Cross Keys, they were all super helpful, and made buying my first a house a breeze. Thanks so much for all your help....
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 18,2016
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'MR & MRS WARD'
Aug 18,2016
0 people found
this helpful
Had a positive and stress-free experience when dealing with the Cross Keys team. They were always on the end of the phone/email when we needed them - this was particularly important as we were purchasing a property whilst working overseas...
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Comment on agent fees
n/a
Was this helpful? Yes
Jul 28,2016
Minithumbup
Rob Down MNAEA
By: 'John'
Jul 28,2016
0 people found
this helpful
Very fair and honest sale price suggested. Approach to sale was realistic and optimistic which resulted in timely offers. Very easy to communicate with and there was always someone in the office. Rob was great at marketing our property, our pictures were fantastic. Only negative was that they acted in favour of our buyer with regards to a minor dispute. Would still use them again as it was a minor issue....
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Comment on agent fees
Very good value for money. Thought it would be more!
Was this helpful? Yes
May 06,2016
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Dan Johnson'
May 06,2016
0 people found
this helpful
The guys at Cross Keys have been excellent. They gave me honest feedback and pretty much delivered as they explained they would in the outset. I would most certainly recommend them in the future....
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Comment on agent fees
The fees were the best of the 4 agents I looked into.
Was this helpful? Yes
By: Tom
May 06, 2016
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Thank you very much Dan for taking the time to leave a comment. I am pleased to see you are happy, and i wish you the best of luck in the future! Take care ...
Mar 10,2016
Minithumbup
Rob Down MNAEA
By: 'Becky'
Mar 10,2016
0 people found
this helpful
Professional and knowledgeable throughout and communication was particularly good. Always managed to speak to someone quickly and call backs made promptly. Thanks for all your help....
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Was this helpful? Yes
By: Rob
Mar 17, 2016
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Hi Becky, Many Thanks for your kind words, best of luck in your new home. ...
Nov 13,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Rosie'
Nov 13,2015
0 people found
this helpful
Cross Keys have been helpful, friendly and professional throughout the whole sale process. They visited the property and gave advice a year previous to it actually going on the market, and have been very efficient through all the other stages. It was a pleasure to do business with them....
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Was this helpful? Yes
By: Rob
Dec 01, 2015
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Hi Rosie, Many Thanks for your kind words, I am glad that you felt informed the process. All the best for future endeavors. ...
Nov 01,2015
Minithumbup
By: 'morgan'
Nov 01,2015
0 people found
this helpful
very helpful and knowledgeable of their area and pricing,great pictures and marketing...
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By: Rob
Nov 09, 2015
View all comments (1)
Hi David, Hope you have settled well, all the best and thank you for your comments. ...
Oct 24,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'A Henderson'
Oct 24,2015
0 people found
this helpful
I found the staff to be very helpful and knowledgable in fact everything I would expect from a good estate agents. Thank you . Keep up the good work....
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Was this helpful? Yes
By: Rob
Oct 28, 2015
View all comments (1)
Many Thanks for your kind words, feedback is always appreciated. ...
Jul 02,2015
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'S'
Jul 02,2015
0 people found
this helpful
Cross Keys were the agent who I bought my house through and from start to finish I found both Tom and Rob to be incredibly efficient and knowledgable when it came to my purchase. They were friendly and courteous and always made themselves available to me and my prospective house, often at short notice. Even after completion, they are still make than happy to help. I would definately recommend them to anyone thinking of buying through them....
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Was this helpful? Yes
By: Tom
Jul 30, 2015
View all comments (1)
Hi Sophie, thank you very much for the feedback! it was our pleasure, if there is anything we can do for you again please feel free to get in touch, you know where we are! ...
Jun 09,2015
Minithumbup
Rob Down MNAEA
By: 'D smith'
Jun 09,2015
0 people found
this helpful
The service provided by cross keys was very helpful which , was great with helping me buy my new home. Thanks rob....
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Apr 21,2015
Minithumbup
Tom Duncan DipDEA
By: 'Kat'
Apr 21,2015
0 people found
this helpful
I found Tom very helpful in showing me around the property and willing to take away any questions that I had. Tom allowed privacy to view the property even though there were multiple back to back viewings which was much appreciated. Tom was willing to take an offer on the property back to the office but suggested that I speak with Jack directly. On entering the office, I found Jack to be friendly and approachable. I appreciated Jack's time and the information he could provide as the property had...
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Was this helpful? Yes
By: Tom
Apr 21, 2015
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Thanks for those kind words Kat, I really appreciate it. Glad I could be of help, if there is anything else we can do for you just let us know! ...
Feb 20,2015
Minithumbup
Rob Down MNAEA
By: 'JamesB'
Feb 20,2015
0 people found
this helpful
I had my property on the market with Cross Keys for approximately 5 months. Dealing primarily with Rob I found them to be very honest, hard working and professional. Unfortunately the property didn't sell with them and I am currently in the process of moving to another agent, however this should not be marked against Cross Keys as they I left primarily to put a fresh face and approach on the sale. They where very honest in their disappointment of the loss of the contract, however wished me all...
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Was this helpful? Yes
By: Rob
Feb 21, 2015
View all comments (1)
Hi James, Sorry we could not do more to help you with the sale of your property, I would like to thank you personally for your kind words and for giving us a fair chance to market the property. Disappointed the sale we had on the property fell through but some times a change can be what it takes in order to achieve that sale I know you are searching for. All the best with your property and should you not get the same level of service you will always be welcomed back. Many Thanks aga ...
Jan 12,2015
Minithumbup
Rob Down MNAEA
By: 'Emma'
Jan 12,2015
0 people found
this helpful
This was my first time selling a property and from the very moment Rob came for the evaluation I felt like I was in a safe pair of hands and hence our decision to use Cross Keys. Rob doesnt come across as your typical estate agent who is pushy and just out of a sale. He demonstrates integrity, honesty and guides you through your selling experience ensuring that you have all relevant information and in the appropriate context. He is always happy to help, sourcing the required information as requi...
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Was this helpful? Yes
By: Rob
Jan 16, 2015
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Hi Emma, Thank you for your kind words, Very much appreciated. ...
Jun 22,2014
Minithumbup
By: 'Tim'
Jun 22,2014
0 people found
this helpful
Aimee was very helpful all the way through the process of buying a house. She was always in contact with necessary information and always the first to let us know what was going on. If we did have any questions she was always more than happy to help. I didn't have much contact with others from Cross Keys except for Jon who showed us around the house initially. He was able to answer most of our questions and didn't push the house on us. When we went back for a second viewing however, we were show...
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Was this helpful? Yes
By: Jon Curtis
Jun 24, 2014
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It was a pleasure to show you around your new home in the first instance, and I am pleased that you found the service from Cross Keys good! A big well done to my colleague Aimee! ...
Mar 28,2014
Minithumbup
By: 'Bev'
Mar 28,2014
1 people found
this helpful
Everyone was very helpful and friendly to deal with. Always answered questions promptly. I met various staff members and all were honest and realistic....
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By: Bev
Jul 31, 2014
View all comments (1)
Thank you for your kind words, we all enjoy our job and it makes it easy when dealing with nice people like yourself! ...
Aug 15,2012
Minithumbup
Jack Merriott MNAEA
By: 'Mrs C M Warner'
Aug 15,2012
1 people found
this helpful
I found Jack, Bev, and Craig to be very helpful in the sale of my property which was not easy and took a while to achieve. They were always polite and patient and Jack in particular was constructive in his views on my property and what I needed to do to achieve a successful sale....
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Was this helpful? Yes
By: Craig Duncan
Aug 16, 2012
View all comments (1)
Thank you very much for leaving your feedback about our service. Jack, Bev, Rob and myself would like to wish you well in your new house! ...
Aug 14,2012
Minithumbup
By: 'Brian'
Aug 14,2012
0 people found
this helpful
Very good service Bev kept us informed as best she could about any problems before they became major....
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Was this helpful? Yes
Areas covered
  • P1
  • P2
  • P3
  • P4
  • P5
  • P6
  • P7
  • P8
  • P9
  • P10
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£14,500
  • Max: Β£425,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 194 1 103 2 18 1
Jack Merriott MNAEA Jack Merriott MNAEA
Director
115 reviews

About Jack Jack is one of the co-founders of Cross Keys Estates and has been instrumental in making Cross Keys what it is today, a successful Independent company with old fashion View full profile
Jon Curtis MNAEA Jon Curtis MNAEA
Senior Property Consultant (Sales)
93 reviews

About Jon I have been in estate agency since 2010, when I joined a local, independent Company at the tender age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, p View full profile
Tom Duncan DipDEA Tom Duncan DipDEA
Property Consultant (Sales)
63 reviews

About Tom I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very p View full profile
Steve Jones FNAEA MARLA Steve Jones FNAEA MARLA
Director
15 reviews

About Steve I am a Director of the Company and a vastly experienced Estate Agent, having worked within the industry since 1978 throughout Devon and Cornwall, but predominantly within Plymouth City. My enthusia View full profile
Rob Down MNAEA Rob Down MNAEA
Senior Property Consultant (Sales)
147 reviews

About Rob I have been working at Cross Keys for a few years now, what inspired me to get started in the industry was a passion for architecture, Internal design and building renovations. Being based in the S View full profile
Carol Huxham Carol Huxham
Lettings Manager
15 reviews

About Carol I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge View full profile
Craig McMillan Duncan MNAEA DipDEA Craig McMillan Duncan MNAEA DipDEA
Director
18 reviews

About Craig Craig, has been with the company since 2003 and is a local lad who went to school and was brought up in the Stoke area. He is also the Energy Assessor for the company and can provide Domestics in anti View full profile
Jake Brown Jake Brown
Property Consultant (Lettings)
54 reviews

About Jake As Sales and Lettings Consultant, my role within the company is to conduct viewings, man the office and deal with all general enquiries with regards to both our sales and lettings properties. I am ver View full profile
Megan Gilmour Megan Gilmour
Property Consultant (Lettings)
34 reviews

About Megan My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in View full profile
Daniel Moore Daniel Moore
Property Consultant (Sales)
5 reviews

About Daniel My name is Daniel and I joined Cross Keys Estates after 3 years in retail. I knew it wasn’t a career I wanted to pursue and I was looking for something I could be proud of. I moved to Plymouth f View full profile

Job vacancies

Please see a list of jobs available

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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