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    Jack Merriott MNAEA
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    Steve
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    Craig
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    Rob
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    Carol
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    Daniel Moore
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    Megan Gilmour
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    Danielle
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    Megan
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    Jo
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    Stefan
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    Carol
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Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099
Sep 06,2015
Minithumbdown
Rob
Jack Merriott MNAEA
By: 'Kerry Clancey'
Sep 06,2015
0 people found
this helpful
We feel very disappointed in Cross Keys despite having heard good reviews. We used them for both the selling of our property & the possible purchase of another. The selling of our property didn't work through no fault of their's. We found Rob very helpful, ...
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Was this helpful? Yes
By: Kerry Clancey
Sep 07, 2015
View all comments (4)
Sorry just to add as I hadn't made it clear. We obviously were informed of the higher offer. This was the next day when you had already accepted, therefore did not have the opportunity to increase our offer. ...
Nov 11,2013
Minithumbdown
By: 'ER'
Nov 11,2013
1 people found
this helpful
On our second viewing of the property which we purchased we were shown around by, Jack Merriott. We found that he was uninterested and felt like he just wanted to the viewing over with. He was unhelpful, when we asked standard questions regarding the property ...
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What agent could do to change your mind?
The agent could have been interested in showing us the property. It felt as if the agent did not view us as potential purchasers.
Attached Files
Was this helpful? Yes
By: Craig Duncan
Nov 16, 2013
View all comments (1)
Very sorry to hear of your bad experience with us, we do strive to give the best customer service each and every time but on this occasion we seem to have not come up to standard! Dont worry, though, we will ensure we dust ourselves off and work hard to do better next time ...
Areas covered
  • P1
  • P2
  • P3
  • P4
  • P5
  • P6
  • P7
  • P8
  • P9
  • P10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £14,500
  • Max: £425,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 0 2 0 224 1 125 2 19 1
Staff picture Jack Merriott MNAEA
(146)

Staff picture Steve
(26)

Staff picture Craig
(24)

Staff picture Rob
(184)

Staff picture Carol
(34)

Staff picture Daniel Moore
(31)

Staff picture Megan Gilmour
(64)

Staff picture Danielle
(44)

No image available Megan
(1)

Staff picture Jo
(10)

Staff picture Stefan
(5)

No image available Carol
(1)

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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