• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Jade Shapcott
    Jade Shapcott
  • Carol Huxham
    Carol Huxham
  • Daniel Moore
    Daniel Moore
  • Megan Gilmour
    Megan Gilmour
  • Danielle Gibbons
    Danielle Gibbons
  • Nicky Herbert
    Nicky Herbert
  • Jo Rees
    Jo Rees
No description for branch.
Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth

01752 500099
Dec 01,2015
By: 'DD'
Dec 01,2015
0 people found
this helpful
Poor service, got me no viewings, no updates. I had to call them for updates and never asked me what I was looking for. To top it off they LOST my keys which included aa key to the main entrance to a block of 6 flats. Told me they tried bunches of keys to see if any if them were mine which is quite alarming.Only when prompted did they offer a locksmith. Extremely disappointed....
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
  • Min: £14,500
  • Max: £425,000

  • Min: £0
  • Max: £0


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 205 1 111 2 19 1
Jack Merriott MNAEA Jack Merriott MNAEA
124 reviews

About Jack Jack is one of the co-founders of Cross Keys Estates and has been instrumental in making Cross Keys what it is today, a successful Independent company with old fashion View full profile
20 reviews

About Steve I am a Director of the Company and a vastly experienced Estate Agent, having worked within the industry since 1978 throughout Devon and Cornwall, but predominantly within Plymouth City. My enthusia View full profile
Tom Duncan DipDEA Tom Duncan DipDEA
Property Consultant (Sales)
70 reviews

About Tom I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very p View full profile
Jon Curtis MNAEA Jon Curtis MNAEA
Senior Property Consultant (Sales)
133 reviews

About Jon I have been in estate agency since 2010, when I joined a local, independent Company at the young age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, pu View full profile
Craig McMillan Duncan MNAEA DipDEA Craig McMillan Duncan MNAEA DipDEA
23 reviews

About Craig Craig, has been with the company since 2003 and is a local lad who went to school and was brought up in the Stoke area. He is also the Energy Assessor for the company and can provide Domestics in anti View full profile
Rob Down MNAEA Rob Down MNAEA
Senior Property Consultant (Sales)
160 reviews

About Rob I have been working at Cross Keys for a few years now, what inspired me to get started in the industry was a passion for architecture, Internal design and building renovations. Being based in the S View full profile
Jade Shapcott Jade Shapcott
Property Consultant (Sales)
0 reviews

About Jade I'm Jade and I am based in the Stoke office I started off my career as an estate agent in a corporate estate agents in Plymouth where I learned all about the industry. After 4 years with them I took a View full profile
Carol Huxham Carol Huxham
Lettings Manager
22 reviews

About Carol I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge View full profile
Daniel Moore Daniel Moore
Property Consultant (Sales)
16 reviews

About Daniel My name is Daniel and I joined Cross Keys Estates after 3 years in retail. I knew it wasn’t a career I wanted to pursue and I was looking for something I could be proud of. I moved to Plymouth f View full profile
Megan Gilmour Megan Gilmour
Property Consultant (Lettings)
48 reviews

About Megan My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in View full profile
Danielle Gibbons Danielle Gibbons
Property Consultant (Sales)
16 reviews

About Danielle I have worked in the property industry in Plymouth since 2012 and absolutely love it. My role within Cross Keys Estates is that of a Property Consultant for Sales and I am based in the Mannamead offi View full profile
Nicky Herbert Nicky Herbert
Property Consultant (Sales)
4 reviews

About Nicky My name is Nicky and in recent years I finished studying at Plymouth University where I obtained a degree in Education. I took the decision to remain in Plymouth and absolutely love living in the Cit View full profile
Jo Rees Jo Rees
Property Consultant (Lettings)
0 reviews

About Jo My role within Cross Keys Estates is Residential Lettings Negotiator, which is a wide and varied roll involving visiting tenants for Inspections, conducting inventories and check-outs. I am fortunat View full profile

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Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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