• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Carol Huxham
    Carol Huxham
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
No description for branch.
Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099
Sep 13,2013
Minithumbup
By: 'Carolyn'
Sep 13,2013
0 people found
this helpful
From the first contact with Cross Keys, they helped in every way possible. They valued and marketed the house immediately, organised viewings to numerous prospective buyers kept me informed by phone, text & e mail every step of the way. They helped secure the best deal for me. It was a faultless process and I handed over the keys yesterday on completion. Well done to all the staff at Cross Keys....
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By: Craig Duncan
Oct 09, 2013
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Hi Carolyn, sorry for taking some time to get back to you. Thank you very much for your positive feedback, we appreciate it very much indeed! ...
Sep 12,2013
Minithumbup
Jack Merriott MNAEA
By: 'Rob Middleton'
Sep 12,2013
0 people found
this helpful
My house was on the market for mover a year with another estate agent, who over priced it and I feel treated me badly. I decided to try another agent and went with Cross Keys, from the first meeting, Jack Merriot made me feel at ease with the situation. Friendly advice on how to present the house to a prospective buyer, friendly staff, Bev is very knowledgeable and easy to talk to . I would like to thank everyone at the office for making the sale of my house very smooth....
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By: Craig Duncan
Sep 13, 2013
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Thanks v much for the review Mr Middleton! We all wish you the very best in the future! ...
Sep 10,2013
Minithumbup
Rob Down MNAEA
By: 'Crocker'
Sep 10,2013
0 people found
this helpful
Cross Keys Estates made the whole selling experience easy - the communication and service we received from Bev, Rob, Craig and Jack was superb and I would have no doubts about recommending them to anyone thinking of selling their property. The \'house doctor\' tips that Jack gave us made such a difference to the presentation of the house and I am sure that if we hadnt acted on them we wouldnt have had so many viewings. Rob kept in regular contact with us and made sure that we knew how each view...
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By: Craig Duncan
Sep 10, 2013
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A lovely reveiw, thank you ever so much! Rob is chuffed to bits and when Bev gets back from holiday she will be shown it! ...
Aug 29,2013
Minithumbup
Rob Down MNAEA
By: 'Mr. R.Burch'
Aug 29,2013
0 people found
this helpful
Very positive photographs showing my property, far better than I had previously from another agent. Care and two way conversation was exceptional understanding my requirements. The valuation was true and not under priced or over priced just to get my attention. Advertising was prompt and efficient with a good true wright-up .The staff at cross keys kept me up-to-date on a regular basis with phone calls and e-mails. Mr. Rob Down is a credit to the Cross Keys Agency....
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By: Craig Duncan
Aug 31, 2013
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Very many thanks for such glowing feedback Mr Burch! Rob is over the moon, as we all are ...
Aug 29,2013
Minithumbup
By: 'Ian Allwright'
Aug 29,2013
0 people found
this helpful
Selling a house in Plymouth made simple, Beverley went the extra mile with dealing with the buyers of my property, I am based in Essex, and have only been dealing with the sale on the phone. Beverley was is contact daily and without her proactive and friendly approach, I am sure that the sale would not of proceeded so easily. Thankyou...
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By: Craig Duncan
Aug 29, 2013
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Thank you for your positive feedback about our service and especially your glowing words about Rob, it is much appreciated! ...
Aug 19,2013
Minithumbup
By: 'Christina'
Aug 19,2013
0 people found
this helpful
I was extremely impressed with the professionalism from both staff members I dealt with. Most importantly I felt that they were not at all pushy. They were also very well informed about the property....
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By: Craig Duncan
Aug 21, 2013
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You are very kind for taking the time to write a review about us. Thank you Christina! ...
Aug 15,2013
Minithumbup
Rob Down MNAEA
By: 'Lucy Wooldridge'
Aug 15,2013
1 people found
this helpful
Having never bought a house before, and being new to the area, I didn\'t really know what to expect from the agents I was to do deal with. Rob was one of the first, and I think I thought that all estate agents would be like him, boy was I wrong. Rob was down to earth and really knowledgeable about the area - but he always remained impartial when giving an opinion. He would make sure that when we arrived to view a property he brought with him everything that one would need to know to make an info...
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By: Craig Duncan
Aug 19, 2013
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Wow, what an unbelievable review Lucy! Thank you so much. As soon as Rob gets back from his holiday we will show him it. We are so glad that you had a good experience with CK and especially Rob. Thank you again! ...
Aug 13,2013
Minithumbup
By: 'Ben'
Aug 13,2013
0 people found
this helpful
I found Cross Keys Estates to be thoroughly helpful throughout the entire process. They were extremely personable and kept me up todate at every stage. I would highly & whole hartedly reccommend them. Thank you all very much....
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By: Craig Duncan
Aug 21, 2013
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Thank you Ben. Its so nice when people are happy with our service and take the time to write about it. Once again, THANK YOU! ...
Aug 12,2013
Minithumbup
Rob Down MNAEA
By: 'John.'
Aug 12,2013
0 people found
this helpful
Well done and many thanks to Rob Down and Bev Green. Jack Marriott and his two assistants Rob and Bev worked tirelessly to sell my Fathers home. After many weeks and attempts they found a buyer who was prepared to give a fair price for the house. I would highly recommend Jack and his team to anyone wishing to sell a property in the Plymouth/Devon area....
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By: Craig Duncan
Aug 21, 2013
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Your words mean an awful lot to us John, thank you ever so much! ...
Aug 06,2013
Minithumbup
Jack Merriott MNAEA
By: 'Steve Haddock'
Aug 06,2013
0 people found
this helpful
We found the whole team really friendly and professional at every stage in the process of selling our house. We chose Cross Keys to sell our house, as we remembered how helpful they had been when we bought our house through them 8 years ago. We were new to Plymouth at that time and the guidance they gave us about where to buy was spot on. Jack gives excellent advice in how to market your property to best effect and has an accurate knowledge of current retail values. He backs this up with supe...
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By: Craig Duncan
Aug 09, 2013
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Thank you Steve, we appreciate the feedback enormously! ...
Aug 01,2013
Minithumbup
By: 'Carla'
Aug 01,2013
0 people found
this helpful
There were a number of hurdles to overcome in completing the purchase of the property and throughout Bev has been on hand to help sort out an issue or just offer her general support. Cross Keys made what was a very stressful and at time frustrating process just that little bit easier. I felt they genuinely cared and did everything they could to help. I would definitely recommend Cross Keys to anyone looking for an estate agent who offers something a little bit more special than the standard corp...
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By: Craig Duncan
Aug 01, 2013
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Thanks for the lovely feedback Carla! ...
Jul 12,2013
Minithumbup
Jack Merriott MNAEA
By: 'Nation2013'
Jul 12,2013
0 people found
this helpful
I have just purchased a property from Crosskeys and wanted to write a review of the whole experience, I don\'t normally leave reviews but felt compelled to do so. From start to finish the process has been smooth and hassle free, by far the easiest house purchase I have ever made. I have been kept informed at every step of the way by the very diligent Beverley. Jack and Craig have shown exceptional customer service skills, their friendly helpful approach made the daunting process of purchasing a...
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By: Craig Duncan
Aug 21, 2013
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Thanks ever so much for your kind words Teresa!! ...
Jul 12,2013
Minithumbup
Craig McMillan Duncan MNAEA DipDEA
Jack Merriott MNAEA
By: 'Grace'
Jul 12,2013
0 people found
this helpful
Firstly the house was sold so quickly, we couldn\'t believe it as it had been on the market with another agent for almost a year. Jack\'s advice to "dress" the house clearly worked! Outstanding customer service, hope to buy/sell with again in the future....
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By: Craig Duncan
Jul 22, 2013
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Thank you so much for taking the time to comment Grace! Very kind words! ...
Jul 06,2013
Minithumbup
By: 'sam bigmore'
Jul 06,2013
0 people found
this helpful
We were first time buyers and viewed a variety of properties with various estate agents and cross estate agents were by far the best. They weren\'t pushy and were very knowledgeable about every property we viewed with them. They made buying our first property property alot less stressful and they were very good advising us....
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By: Craig Duncan
Jul 22, 2013
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Sorry for the slow response to your comments Sam. A big thank you from us all, it means a lot to hear good feedback about our service. Thank you! ...
Jul 04,2013
Minithumbup
By: 'sue tasker'
Jul 04,2013
0 people found
this helpful
The service I received from from Bev and Rob was at all times professional, courteous, friendly and helpful. Bev accompanied me on 3 viewings of the property, she was always punctual and I never felt rushed. My many questions were always answered quickly and she could not have been more helpful .I would not hesitate to recommend Cross Keys....
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By: Craig Duncan
Jul 22, 2013
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Thanks very much for the comments Sue. The very best of luck in your new home! ...
Jul 04,2013
Minithumbup
By: 'Bev green'
Jul 04,2013
0 people found
this helpful
Bev has been excellent in her assistance in the smooth running of the purchase of the 6 Healy Place. Excellent communicator. Simply excellent....
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By: Craig Duncan
Jul 22, 2013
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Bev is over the moon with your comments, thank you so much! ...
Jul 04,2013
Minithumbup
By: 'Kelly'
Jul 04,2013
0 people found
this helpful
The service i received from Cross Keys while trying to sell my apartment was excellent. The staff were always very friendly & professional & i can\'t thank them enough for the work they put in to sell my apartment....
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By: Craig Duncan
Jul 22, 2013
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Thank you, thank you, thank you Kelly! The very best of luck in the future ...
Jul 01,2013
Minithumbup
By: 'Shread'
Jul 01,2013
0 people found
this helpful
Cross Keys had a very professional feel to it from start to finish! The staff were very friendly and could not do enough to help with extra viewings. All in all we were very happy with them and would recommend them to anybody buying or selling!...
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By: Craig Duncan
Jul 01, 2013
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Thank you so much for your kinds words! I have passed them onto the staff. Once again, thank you! ...
Jun 14,2013
Minithumbup
Jack Merriott MNAEA
By: 'Lou Ray'
Jun 14,2013
0 people found
this helpful
I contacted Cross Keys about a property I had seen on Rightmove - I spoke to Jack Merriott who took all my details and recommended a number of properties that he thought would suit my criteria, he was the only agent of around 6 local firms that did this. Upon meeting he proved to have judged my needs exactly, showing me my perfect property, he was informative, helpful and patient and at no time did i feel he was putting on the hard sell. I visited the office the next day and was made to feel we...
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By: Craig Duncan
Jun 17, 2013
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Thank you for taking the time to write a review about our service, we really appreciate it! Lets hope your purchase goes through smoothly! It is a pleasure dealing with nice people like yourself ...
Jun 13,2013
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'chris beggs'
Jun 13,2013
0 people found
this helpful
I first met Jack the day I put the offer in .He dealt with everything in a swift and proffesional manner. His colleague Rob showed my round on severell occasions and nothing was to much trouble. on the whole i was very pleased....
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By: Craig Duncan
Jun 13, 2013
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Very kind words, thank you Chris! ...
Jun 12,2013
Minithumbup
Rob Down MNAEA
By: 'James'
Jun 12,2013
0 people found
this helpful
Rob Down at Cross Keys was really helpful with suggestions to find a property after my recent divorce, the selection of flats were just as I had requested, in fact more than I expected, I was very impressed. Rob was very informative and came back with further details and questions I asked. I would highly recommend Cross Keys and the team....in this day and age it is nice to find such a helpful and polite Estate Agent to recommend. Thank you!...
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By: Craig Duncan
Jun 13, 2013
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We hugely appreciate your kinds words James. Rob is getting a large pat on the back! Thank you once more ...
Jun 04,2013
Minithumbup
Rob Down MNAEA
By: 'Irfan'
Jun 04,2013
0 people found
this helpful
I bought my house from Crosskeys in 2009 so when i had to sell they were the best choice to sell my property. Their expertise and commitment was fantstic. I was struggling to get a sale so took advantage of their staging service. The staging worked and i received an offer within days. Rob and Bev dealth with my sale. They were very trustworthy and highly reliable. Thanks for your help...
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Jun 02,2013
Minithumbup
Jack Merriott MNAEA
By: 'Amanda Lennox'
Jun 02,2013
0 people found
this helpful
Cross keys are a superb estate agents, friendly, helpful and attentive. The marketing of my property was outstanding and the customer relations I could not fault. Jack did everything he could to help myself and my family and it was very much appreciated, I would never use another estate agent knowing cross keys would do such a great job....
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By: Craig Duncan
Jun 03, 2013
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Thank you Amanda for the great review, its lovely to think we have lived up to your expectations! Thank you once more ...
May 28,2013
Minithumbup
Jack Merriott MNAEA
By: 'Julie Chaney'
May 28,2013
0 people found
this helpful
My first point of contact at Cross Keys was Jack Merriott, a man who definitely knows his business. He was so informative and helpful about marketing the house and his keen eye with a camera ensured that it looked the best it could be online. Then throughout the selling process my main contact was Rob Down who I can\'t praise enough for his attention and care at all times right through to completion. On occasion I dealt with other staff too who were likewise always helpful and friendly. The sa...
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By: Craig Duncan
May 30, 2013
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Thank you Julie, it was a pleasure dealing with you! Jack is beaming like a cheshire cat!! ...
May 24,2013
Minithumbup
Jack Merriott MNAEA
By: 'Trevor Jones'
May 24,2013
0 people found
this helpful
From the moment Jack came to our home to value it to the moment that the sale was complete we were more than satisfied with every member of Crosskeys that we had to deal with. Jack\'s attention to detail and quality of photographs is unsurpassed by any other agent\'s details that we have viewed while our own search for a property continues. We were regularly kept informed at every stage of the transaction and everything that they said they would do they did promptly and efficiently. We would hav...
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By: Craig Duncan
May 25, 2013
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Trevor, thank you for commenting in such a positive vein about our service, it means an awful lot to us. Rest assured the staff will be reading it! Good luck with your property search! ...
May 15,2013
Minithumbup
By: 'Kevin Archer'
May 15,2013
0 people found
this helpful
All the staff at this local firm give you their full attention at all times , are very polite and have you best interest at heart , they have sold my house after only 1 day and got me the best price I could have hoped for , can not recommend them enough ! Thanks to all the staff ....
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By: Craig Duncan
May 16, 2013
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Thank you ever so much for your positive feedback Kevin, it has been communicated to all of our staff. They are delighted! ...
Apr 30,2013
Minithumbup
Jack Merriott MNAEA
By: 'Jemma Waugh'
Apr 30,2013
0 people found
this helpful
Having tried and failed to sell our house with another agent we made the very wise decision to try Cross Keys based on a recommendation from a friend. Jack came to see us initially with some brilliant ideas and suggestions of how to present the house in the best possible way. The property details produced were of a very high standard. All the way through the subsequent sale the whole team were great. Bev and Rob in particular worked tirelessly to get us the best price and to ensure the sale ...
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By: Craig Duncan
May 08, 2013
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Lovely to hear such nice things about us Jemma. Thank you so much for you kind words!! from all at the Cross Key team ...
Apr 25,2013
Minithumbup
By: 'Jon'
Apr 25,2013
0 people found
this helpful
Despite a rather distressing start to the sale, mainly due to the initial buyer, once up for sale the second time Cross Keys did everything in their capacity to \'get it out there\'. The success of this resulted in the cottage being sold in a week. Very happy with both their tenacirt and customer service....
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By: Craig Duncan
May 08, 2013
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Thank you for your positive feedback Jon, much appreciated by all of us! ...
Apr 23,2013
Minithumbup
Rob Down MNAEA
By: 'Paul Rees'
Apr 23,2013
0 people found
this helpful
Crosskeys (and especially Rob) have been excellent with our searching for properties. They have always turned up on time, been very courteous and reliable. I would have no problem recommending them to my family and friends and in the future they would be my first port of call when looking for property...
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By: Craig Duncan
Apr 23, 2013
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Thank you Paul, thats very kind of you to take the time to rate our customer services. We are very happy that you were pleased with Rob, I will ensure it fed back to him. ...
Apr 22,2013
Minithumbup
By: 'Natalie'
Apr 22,2013
0 people found
this helpful
Right from the start the staff at Cross Keys filled us with confidence that they knew their market, and would sell our house. This proved to be the case with an acceptable offer received within a month of signing the contract. While the sale process proved to be quite complex Bev provided information and reassurance when needed. Despite one or two miscommunications towards the end, the sale completed successfully. I am convinced this would not have happened without the dedication of the tea...
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By: Craig Duncan
Apr 22, 2013
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Thank you very much for your kinds words Natalie. May we take this opportunity of wishing you all the best in the future and thank you for your business, we appreciate it hugely! ...
Areas covered
  • P1
  • P2
  • P3
  • P4
  • P5
  • P6
  • P7
  • P8
  • P9
  • P10
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£14,500
  • Max: Β£425,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 194 1 103 2 18 1
Jack Merriott MNAEA Jack Merriott MNAEA
Director
115 reviews

About Jack Jack is one of the co-founders of Cross Keys Estates and has been instrumental in making Cross Keys what it is today, a successful Independent company with old fashion View full profile
Jon Curtis MNAEA Jon Curtis MNAEA
Senior Property Consultant (Sales)
92 reviews

About Jon I have been in estate agency since 2010, when I joined a local, independent Company at the tender age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, p View full profile
Tom Duncan DipDEA Tom Duncan DipDEA
Property Consultant (Sales)
63 reviews

About Tom I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very p View full profile
Steve Jones FNAEA MARLA Steve Jones FNAEA MARLA
Director
15 reviews

About Steve I am a Director of the Company and a vastly experienced Estate Agent, having worked within the industry since 1978 throughout Devon and Cornwall, but predominantly within Plymouth City. My enthusia View full profile
Rob Down MNAEA Rob Down MNAEA
Senior Property Consultant (Sales)
147 reviews

About Rob I have been working at Cross Keys for a few years now, what inspired me to get started in the industry was a passion for architecture, Internal design and building renovations. Being based in the S View full profile
Carol Huxham Carol Huxham
Lettings Manager
15 reviews

About Carol I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge View full profile
Craig McMillan Duncan MNAEA DipDEA Craig McMillan Duncan MNAEA DipDEA
Director
18 reviews

About Craig Craig, has been with the company since 2003 and is a local lad who went to school and was brought up in the Stoke area. He is also the Energy Assessor for the company and can provide Domestics in anti View full profile
Jake Brown Jake Brown
Property Consultant (Lettings)
54 reviews

About Jake As Sales and Lettings Consultant, my role within the company is to conduct viewings, man the office and deal with all general enquiries with regards to both our sales and lettings properties. I am ver View full profile
Megan Gilmour Megan Gilmour
Property Consultant (Lettings)
34 reviews

About Megan My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in View full profile
Daniel Moore Daniel Moore
Property Consultant (Sales)
4 reviews

About Daniel My name is Daniel and I joined Cross Keys Estates after 3 years in retail. I knew it wasn’t a career I wanted to pursue and I was looking for something I could be proud of. I moved to Plymouth f View full profile

Job vacancies

Please see a list of jobs available

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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