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    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Jon
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    Craig
  • Staff picture
    Rob
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    Carol
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    Daniel Moore
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    Megan Gilmour
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    Danielle
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    Jo
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    Stefan
No description for branch.
Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099
May 31,2014
Minithumbup
By: 'Shayna'
May 31,2014
0 people found
this helpful
Crosskeys always answered the phone. Their fees were less than most other estate agents and transparent. They followed our instructions regarding security of our property. They understood our property's market. They kept us well informed with emails, texts and calls throughout the whole process. Overall ...
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By: Rob
Jul 30, 2014
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Hi Shayna, We are delighted with your comments, I know a times this was a stressful sale for yourself, but we are thrilled with the successful outcome. Many Thanks ...
May 30,2014
Minithumbup
Jon
Jack Merriott MNAEA
By: 'KW'
May 30,2014
0 people found
this helpful
Thanks to Jon and Jack, selling our property was very easy. they even got asking price in a tough market. the most pleasing for us was they communication, they called us weekly and gave us updates from the first day we put our house on ...
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By: Jon
May 31, 2014
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Many thanks for your kind words, it was an absolute pleasure to assist you in the sale of your home and I am so pleased that you are happy with the result! ...
May 29,2014
Minithumbup
By: 'Kymberley Blower'
May 29,2014
0 people found
this helpful
I received an excellent service from crosskeys. We are first time buyers and Bev was so helpful and supportive through the whole process. The team are all friendly, professional and have a high standard of customer service. I would certainly use crosskeys in the future ...
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By: Bev
Jun 02, 2014
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Thank you, Kymberley it has been a pleasure helping you through the process. It was nice to finally meet you when you collected the keys to your new home. I wish you both every happiness. ...
May 05,2014
Minithumbup
Jack Merriott MNAEA
By: 'Samantha'
May 05,2014
0 people found
this helpful
Fantastic! From beginning to end. On first meeting Jack I was confident that Cross Keys would be the best people to sell my home. The whole team were extremely helpful, I would like to say a special thankyou to Bev who was always there when ...
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By: Bev
May 13, 2014
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Thank you Samantha it is always good to deal with nice people and to be able to help where possible. ...
Apr 14,2014
Minithumbup
Jack Merriott MNAEA
Jon
By: 'Adam and Jade'
Apr 14,2014
0 people found
this helpful
Cross Keys Estates came recommended to us so expectations were high and from the very beginning they didn\'t disappoint. Jack conducted the initial appraisal and was everything we had been told he was, honest and fair. He advised us on how to make our ...
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By: Jon Curtis
Jul 30, 2014
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Thank you so much for your very kind words of praise for both myself and Jack. All of us here at Cross Keys wish you all the very best in your new home and new life! ...
Apr 10,2014
Minithumbup
Jack Merriott MNAEA
By: 'Mike Thackeray'
Apr 10,2014
0 people found
this helpful
I have recently used Cross Keys Estates to sell my property, due to unforseen circumstances we had to put the house on the market immediately for a quick sale. I was recommended to Cross Keys by a close friend. Jack and his team were welcoming ...
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By: Aimee
Apr 23, 2014
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Thank you for your kind words, such a pleasure. ...
Mar 28,2014
Minithumbup
By: 'Bev'
Mar 28,2014
1 people found
this helpful
Everyone was very helpful and friendly to deal with. Always answered questions promptly. I met various staff members and all were honest and realistic....
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By: Bev
Jul 31, 2014
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Thank you for your kind words, we all enjoy our job and it makes it easy when dealing with nice people like yourself! ...
Mar 28,2014
Minithumbup
Rob
By: 'Lynn'
Mar 28,2014
0 people found
this helpful
The whole team at Cross Keys were excellent. The main people that deserve a mention are Rob Down who was in charge of the viewings of the property and Bev Green for the help,advice and support whilst the house was being sold. The reason ...
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By: Rob
Apr 15, 2014
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Hi Lynn, Many Thanks for the comments. It is always a pleasure to deal with people who have a great sense of humour and a lovely home! I am sure the buyer will ultimately be very happy with his purchase. Thanks again Rob ...
Mar 27,2014
Minithumbup
Jack Merriott MNAEA
By: 'Petula Mills'
Mar 27,2014
0 people found
this helpful
Our family had used Jack before , and were impressed with his knowledge and enthusiasm which led to a successful sale . I had no hesitation in recommending him to a friend of mine who had moved into a residential home . They kept me updated throughout , so ...
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By: Jack
Apr 02, 2014
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It was a pleasure to act for you again. We will look forward to the next time. ...
Mar 26,2014
Minithumbup
By: 'HG90'
Mar 26,2014
0 people found
this helpful
Amazing service from start to finish, couldn\'t ask for more. All the members of staff I have met have been very professional yet friendly, and I feel they know who I am without having to look for my file on a computer each time ...
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Mar 14,2014
Minithumbup
Rob
By: 'Lewis Walker'
Mar 14,2014
0 people found
this helpful
I bought my property 2 years ago through Cross Keys and found them very helpful and therefore chose to use them again when it came to selling. Overall I feel they have provided me with a first class service, I found that being an independent agent, ...
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By: Rob
Apr 15, 2014
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Hi Lewis, Very pleased that we have managed to achieve a sale for you in such a short space of time, having seen what it was like when you bought it and how it is now I can understand why you sold within a few weeks. It is a remarkable turnaround and ultimately a lovely flat. Best of luck in the future and let us hope the sale runs smoothly. Many Thanks Rob ...
Mar 07,2014
Minithumbup
Rob
Jack Merriott MNAEA
By: 'James Francis-Hayes'
Mar 07,2014
0 people found
this helpful
Greetings everyone, I have just sold my mother\'s house in the UK as she has emigrated to Australia to live with us. We had to engage our agent from overseas and made a huge mistake first time around by choosing an agent who did ...
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By: Rob
Apr 15, 2014
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Many Thanks for the kind words James, we can appreciate this was a big move and it was unfortunate that you had negative experiences elsewhere. We hope that we have managed the property and the sale above expectations. We are all so pleased that such a successful outcome was achieved for you. All the best. Rob ...
Mar 04,2014
Minithumbup
Jack Merriott MNAEA
By: 'Nick Burrows'
Mar 04,2014
0 people found
this helpful
Having previously used Jack and the team on another property I did not hesitate to use again they were attentive and helpful at all times and were very forthcoming with advice on how to present the property which I followed as a result the property ...
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By: Jack
Apr 02, 2014
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Many thanks Nick for you kind comments. It was a pleasure dealing with you and we look forward to your next property venture. ...
Mar 03,2014
Minithumbup
Jack Merriott MNAEA
By: 'Ollie'
Mar 03,2014
0 people found
this helpful
I was selling a house to move abroad. Cross Keys were recommended to me via close friends who have used Cross keys severals times before. Their rates were very good, even cheaper than any other estate agents I looked at. The overall approach by jack ...
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By: Aimee
Apr 23, 2014
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Was a pleasure working for you Ollie, thank you for your kind words. ...
Feb 27,2014
Minithumbup
Rob
By: 'Nancy Whitmarsh'
Feb 27,2014
0 people found
this helpful
We\'re in our final stages of buying a house through Cross Keys and our experience of being first time buyers has been a positive one! Rob was extremely helpful and went beyond his duty to fit house viewings in for me. Aimee has also ...
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By: Aimee
Apr 23, 2014
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Thank you for the kind words Nancy, was a pleasure meeting you both and I wish you lots of luck for the future. ...
Feb 24,2014
Minithumbup
Jack Merriott MNAEA
By: 'Lori'
Feb 24,2014
0 people found
this helpful
Walked in to give details of future home needs, walked out being completely wowed by the passion of jack in seeking out my dreams and aspirations. His natural talent for selling is infinite as is the time he shared, I hadn\'t even arranged any ...
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Feb 24,2014
Minithumbup
Steve
By: 'Anne Styles'
Feb 24,2014
0 people found
this helpful
Steve was very helpful to us with supporting potential buyers and the viewing of the property. The open, friendly manner he demonstrated was very reassurring and much appreciated. Aimee has provided goog, clear effective communications which has been helpful and supportive in keeping us updated. ...
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By: Aimee
Apr 23, 2014
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Thank you very much Anne, It has been a pleasure. ...
Feb 21,2014
Minithumbup
By: 'R Lynn'
Feb 21,2014
0 people found
this helpful
They agents were most helpfull as we arranged numerous viewings which gave us confidence in choosing the right property. They kept us updateded thruoughout and were always willing to phone around to find out the latest from the solicitors etc....
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Feb 14,2014
Minithumbup
Jack Merriott MNAEA
By: 'Richard Evans'
Feb 14,2014
2 people found
this helpful
During a very positive first meeting with Jack we agreed to carry out some minor improvements to the property, all of which made big improvements to the appearance. Although the property was on the market for a number of months I was given weekly updates ...
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By: Jack
Apr 02, 2014
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Many thanks for your great review. Glad everything went to plan. ...
Feb 10,2014
Minithumbup
Jon
By: 'T. G. Horne'
Feb 10,2014
0 people found
this helpful
Cross Keys Estates was recommended by my solicitor, who arrange for the agent to contact me. A meeting at the property was arranged and I met Jon Curtis at the property at the agreed time. Mr Curtis had a pleasant and professional manner and after ...
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By: Bev
Apr 16, 2014
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Thank you Mr Horne, It was a pleasure dealing with you and I appreciate your comments. ...
Jan 29,2014
Minithumbup
Rob
By: 'Sophie'
Jan 29,2014
0 people found
this helpful
All of the staff at Cross Keys have been excellent during the buying process right the way from viewing to completion. The staff are very honest and do not try to gloss over work that is required - we bought one that needed completely updating! ...
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By: Rob
Apr 15, 2014
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This was a fantastic property in need of modernisation, I am thrilled with how smooth the buying process was for yourselves. I really do appreciate the kind words and we always endeavour to help in any way we can, whether that be with the sale or any local businesses that may be of use after completion has taken place. We hope the service and aftercare would inspire you to use us again in the future (If ever you did decide to buy and sell again!) Would love to come back to see the finished resul ...
Jan 27,2014
Minithumbup
By: 'Terry Mills'
Jan 27,2014
0 people found
this helpful
Cross Keys took over my business from another agent and delivered where the others failed. The main difference was that I felt more confident with the potential buyers they came up with, rather than just producing a list of \'hopefuls\'. Also found all the ...
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By: Jack
Feb 04, 2014
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It has been our pleasure, the house needed a fresh approach and one that not corporate. I am glad that we delivered the desired service that all sellers are looking for. If we can be of service to you again in the future please do not hesitate to give us a call. ...
Jan 21,2014
Minithumbup
By: 'Gary Thompson'
Jan 21,2014
1 people found
this helpful
I have used cross keys twice now, once for buying and once for selling. Each time they have been extremely helpful and have made the whole experience stress free and enjoyable. They go the extra mile for their customers and will advise on the best ...
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By: Jack
Jan 22, 2014
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As always it has been a pleasure to achieve the desired result for you. Your comments have been passed to all the staff and I thank you on their behalf. ...
Jan 15,2014
Minithumbup
Jack Merriott MNAEA
By: 'Ross Plym'
Jan 15,2014
0 people found
this helpful
Jack and his team helped us through every stage of our property sale but importantly Jack seemed to genuinely care about getting our property sold. unlike others who we had initially contacted. Cross Keys were like having another member of our team, regular updates, regular ...
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By: Jack
Jan 22, 2014
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Thank you for your comments, I have passed your thanks on to all the staff and we in turn thank you for your custom. We hope your future is bright and prosperous. ...
Jan 13,2014
Minithumbup
Rob
By: 'Amanda Tucker'
Jan 13,2014
0 people found
this helpful
I have been scouting in the Plymouth area for a property for my parents. CrossKeys Estate Agents and in particular Rob Down couldn\'t be more helpful. Rob went above and beyond in my view to help me with any query no matter how trivial. ...
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By: Rob
Apr 15, 2014
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Thank you for your kind words Amanda, I hope all is well and that your parents have settled in well! Many Thanks once again Rob ...
Jan 11,2014
Minithumbup
Rob
By: 'phil rump'
Jan 11,2014
0 people found
this helpful
this the third quick sale of converted apartments the agent found a suitable client even before we finished the build top class support all the way positive input from start to finish...
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By: Craig Duncan
Jan 22, 2014
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Phil, it has been an absolute pleasure dealing with you and all of your properties over the last year or so. In our humble opinion, it will be difficult to find a finish as good as your in any refurbished property. We look forward to seeing more of your finished work! ...
Jan 10,2014
Minithumbup
Jack Merriott MNAEA
By: 'Mr & Mrs Earnshaw'
Jan 10,2014
0 people found
this helpful
We would just like to say what a brilliant job all the team did at Cross Keys for us in selling our house. Couldn\'t have asked for anything better. The photos that Jack took of the house were amazing. Had trouble believing it was ...
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By: jack
Jan 22, 2014
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Many thanks for your lovely comments. The Borders even wagged their tail lol. We are all so pleased that you are happy with our services. We do try to go above and beyond for clients so that we deliver upon our promises. I said three weeks and saw the look of disbelief in your eyes, so to do exactly as we said is a great result. Hope if you ever need us again we can do exactly the same if not better. ...
Jan 10,2014
Minithumbup
Jon
By: 'Judy'
Jan 10,2014
0 people found
this helpful
I have been searching for quite a while for a property in the stoke area and i must say the whole team were fantastic. I was greeted initially by Jon who was friendly, knowledgeable and professional, I was very impressed by the level of knowledge ...
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By: Aimee
Apr 16, 2014
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Thank you very much for your kind words and it was lovely to meet you. ...
Dec 27,2013
Minithumbup
By: 'Gilbs'
Dec 27,2013
0 people found
this helpful
Excellent service from Bev Green. Anytime we had a query she answered it promptly and efficiently. Cannot praise the staff at Cross Keys enough. We would recommend them to any of our friends or family who were thinking of buying or selling....
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By: Craig Duncan
Jan 22, 2014
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Thanks very much for your kind words, it was an absolute pleasure to have worked for you! ...
Dec 13,2013
Minithumbup
By: 'nugget'
Dec 13,2013
0 people found
this helpful
this agent is very pleasant to deal with. they use a sales chasing person which is very useful as she keeps you up to speed with progress which saves you keep ringing them....
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By: Craig Duncan
Jan 22, 2014
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Your feedback is hugely appreciated. Thank you ...
Areas covered
  • P1
  • P2
  • P3
  • P4
  • P5
  • P6
  • P7
  • P8
  • P9
  • P10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£14,500
  • Max: Β£425,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 219 1 120 2 19 1
Staff picture Jack Merriott MNAEA
(137)

Staff picture Steve
(26)

Staff picture Jon
(150)

Staff picture Craig
(23)

Staff picture Rob
(178)

Staff picture Carol
(31)

Staff picture Daniel Moore
(27)

Staff picture Megan Gilmour
(60)

Staff picture Danielle
(38)

Staff picture Jo
(5)

Staff picture Stefan
(1)

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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