• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Jon
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
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    Daniel Moore
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    Megan Gilmour
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    Danielle
  • Staff picture
    Jo
  • Staff picture
    Stefan
No description for branch.
Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099
Aug 11,2014
Minithumbup
Jack Merriott MNAEA
By: 'Rosemary Marshall'
Aug 11,2014
0 people found
this helpful
I have moved several times and always have more than one agent to give me a quote. But as soon as Jack came out to view my property I knew he was the agent for me .Very positive and genuine ,very good rates ,and soon ...
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Comment on agent fees
Very Good Rates .
Was this helpful? Yes
By: bev
Aug 11, 2014
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Thank you Rosemary, It was lovely dealing with you and I bet you have made your new home as beautiful as the one you sold. I wish you well. ...
Aug 07,2014
Minithumbup
By: 'Mrs Renshaw'
Aug 07,2014
0 people found
this helpful
Myself and my husband have found all the staff at Cross keys in plymouth extremely helpful,friendly and professional. We initially viewed a number of property's with them and found the 'family' friendly relaxed approach a refreshing change- there was absolutely no pressure! I have ...
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By: Rob
Aug 13, 2014
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Many Thanks for your kind words from all of us in the Stoke office. ...
Aug 07,2014
Minithumbup
By: 'Laura Thompson'
Aug 07,2014
0 people found
this helpful
Cross keys were excellent when selling my property. They have good advice and selling tips and they were very efficient with the whole process. The photos that were taken to advertise my property showed the house in the best possible way and they managed to ...
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Comment on agent fees
The fees were very good and competitive as not many agents around can arch the fees I was given and for the excellent service was worth every penny.
Was this helpful? Yes
By: Rob
Aug 13, 2014
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Many Thanks for your comments Laura, we always appreciate feedback. ...
Aug 05,2014
Minithumbup
Jack Merriott MNAEA
Craig
By: 'Yvonne'
Aug 05,2014
0 people found
this helpful
The service that I recieved was nothing but first class and highly professional, especially that of Jack Merriott and Craig McMillan-Duncan. The staff are always very friendly, knowledgable and extremely helpful and polite. It has been an absolute pleasure dealing with Cross Keys Estates, who ...
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By: Jack
Aug 05, 2014
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It's been a pleasure having you as a client. I am glad you appreciated our service. ...
Aug 05,2014
Minithumbup
Craig
By: 'SteveA'
Aug 05,2014
0 people found
this helpful
Desperatley looking to purchase somewhere to live, after trying every agent I could think of in Plymouth I remembered an office in Stoke Village. On entering the office I was met by Craig who took all my anticipated requirements, then came up with a list ...
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Was this helpful? Yes
By: Bev
Aug 05, 2014
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Hi Steve, Thank you for your kind words. Who would of guessed that your walking into the office would resulted in a long lasting friendship with yourself and Justin. ...
Aug 05,2014
Minithumbup
Jack Merriott MNAEA
Craig
By: 'Thea Reade'
Aug 05,2014
0 people found
this helpful
Jack and Craig were excellent in helping me sell my house within 2 days of putting on the market... They helped me by suggesting how best to give my house the wow factor to viewers - they are the best estate agents in the area and ...
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Comment on agent fees
The fee was reasonably priced
Was this helpful? Yes
By: Jack
Aug 06, 2014
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Thank you so much for your kind words. I am so happy that we helped you with your move and that we have stayed in contact ever since. Again a big big heart felt thank you. ...
Aug 04,2014
Minithumbup
Jack Merriott MNAEA
By: 'Paul Sturrock'
Aug 04,2014
0 people found
this helpful
Crosskeys found me a buyer very quickly for a house that was becoming stale sat on the market with another estate agent. Jack is excellent at preparing a house for market , displaying the property to high standards. Plenty of good photos of every room and ...
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By: Jack
Aug 05, 2014
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A big thank you from me and the whole team for your kind words. ...
Aug 04,2014
Minithumbup
Jack Merriott MNAEA
By: 'Walter Combstock'
Aug 04,2014
0 people found
this helpful
My Sale was not an easy sale, due to it being an ex council flat but Jack kept me informed every step of the way was always friendly, polite and professional. He kept all promises with updates and i would hihly recemmend Cross Keys estates ...
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By: Jack
Aug 05, 2014
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It was an absolute pleasure Wally. We are here any time you need us. ...
Aug 04,2014
Minithumbup
Jack Merriott MNAEA
By: 'Nicoleflooks'
Aug 04,2014
0 people found
this helpful
Jack has provided us with a first class service over the 10 years in which we have dealt with crosskeys. His team provide a professional and welcoming atmosphere at all times. I would always use Crosskeys to sell property in the Plymouth area....
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By: Jack
Aug 05, 2014
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What can I say but a big hearted thank you. x ...
Aug 04,2014
Minithumbup
Jack Merriott MNAEA
By: 'Maureen Stockdale'
Aug 04,2014
0 people found
this helpful
We needed to buy a property for our disabled son, we had very specific needs and a set budget. Cross Keys were not only intuitive and sympathetic they treated our son with utmost respect. Listened to his wishes and expectations and worked very hard to ...
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By: Jack
Aug 05, 2014
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Thank you for your kind words, you have been fantastic x ...
Aug 04,2014
Minithumbup
Jack Merriott MNAEA
By: 'L Smith'
Aug 04,2014
0 people found
this helpful
I purchased my house through this agent some time ago. It was a very difficult and time consuming transaction and I cannot praise Jack and his team highly enough for all they did to ensure ultimate completion. More recently Jack has advised me and provided ...
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By: ack
Aug 05, 2014
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Thank you for your kind words, it has been a real pleasure. ...
Aug 03,2014
Minithumbup
Jack Merriott MNAEA
By: 'Barry Holmes'
Aug 03,2014
0 people found
this helpful
It has been a very surprisng and rewarding experience using Cross Keys as my low expectations of estate agents in general has been seriously challenged. Firstly, in meeting Jack who was right on time, smart, warm and to the point. I resonated with him straight ...
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Comment on agent fees
Very good value
Was this helpful? Yes
By: Jack
Aug 05, 2014
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What can I say apart from thank you for trusting me to refurbish the house. Your faith in my abilities was very motivating and I'm so glad it all went according to plan. Again THANK YOU. ...
Aug 03,2014
Minithumbup
By: 'Mark'
Aug 03,2014
0 people found
this helpful
Excellent service and polite staff, i am not so good with paperwork, so they took me though it all and helped as much as they could. I liked the fact that they sent me texts on progress, that was comforting that it was all going ...
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By: Jack
Aug 05, 2014
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A big big thank you for your review. IT was our pleasure. ...
Aug 02,2014
Minithumbup
Jack Merriott MNAEA
By: 'Tony Phipps'
Aug 02,2014
0 people found
this helpful
After researching estate agents in Plymouth I chose Cross Keys, they were highly recommended and I was aware of their excellent reputation. The service that Cross Keys provided me was above and beyond what I expected from an estate agent. The information that I was ...
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By: Jack
Aug 05, 2014
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Thank you, thank you and thrice more thank you lol. It has been my pleasure. ...
Aug 01,2014
Minithumbup
Rob
By: 'Tina Chester'
Aug 01,2014
0 people found
this helpful
From my initial meeting with Bev Green she demonstrated the professional, friendly and enthusiastic manner portrayed by all the staff at Cross Keys Estate. I would definitely recommend the first service I have received to anyone consider selling their property. The advice given on how ...
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Was this helpful? Yes
By: Bev
Aug 01, 2014
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Hi Tina, Thank you for your kind words, very much appreciated. Good luck with your new venture. ...
Aug 01,2014
Minithumbup
Rob
By: 'Donna'
Aug 01,2014
0 people found
this helpful
Quick pleasant service .house was sold within 1 week on being on the market . Bev Rob and the team went out of their way to be helpful. Are property was on the market quickly both internet and local advertised.They are always friendly and approachable and ...
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Was this helpful? Yes
By: bev
Aug 02, 2014
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Hi Donna, Thank you for your kind comments always nice to help, especially people like your self who have been a pleasure to deal with. ...
Aug 01,2014
Minithumbup
Jack Merriott MNAEA
By: 'Kyla'
Aug 01,2014
0 people found
this helpful
The whole process of buying our current home was made painless by the professionalism of Jack and his team at Cross Keys. From the initial viewing through to negotiating our offer with the vendor nothing was too much trouble, and we were constantly kept informed ...
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Was this helpful? Yes
By: Jack
Aug 05, 2014
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I am so thrilled that you were so happy with our service, it's always nice to deal with nice people...x ...
Aug 01,2014
Minithumbup
Jack Merriott MNAEA
By: 'SR'
Aug 01,2014
0 people found
this helpful
My Father through a series of events had to go into a care home, whereupon we had to sell his property to fund his care. I contacted Jack Merriott ( who was recommended by a close friend), with his guidance and support the property was modernised ...
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By: Jack
Aug 05, 2014
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A massive thank you for your kind words, I and my team are thrilled that completely fulfilled our remit. Again a big big thank you. ...
Jul 29,2014
Minithumbup
Rob
By: 'Mark'
Jul 29,2014
0 people found
this helpful
We met Rob with no idea of what sort of property we were looking for. He was patient and set up numerous viewings. We initially lost the property however when it came back on the market Rob called us as he knew we were extremely ...
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Was this helpful? Yes
By: Rob
Jul 29, 2014
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Hi Mark, Many Thanks for your kind words, we look forward to continuing with the management of the property! ...
Jul 22,2014
Minithumbup
Jon
By: 'Paul Thompson'
Jul 22,2014
0 people found
this helpful
Thank you for being so positive and attentive. When we were feeling low you would always be up-beat and reassure us. Your communication was great. We are now enjoying our dream cottage, thank you for making our dreams come true. Paul and Lisa...
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Comment on agent fees
Fair
Was this helpful? Yes
By: Jon Curtis
Jul 24, 2014
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It was a pleasure to have been involved with your move Paul, I wish you all the best in your new home! ...
Jul 21,2014
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Michael Berrill OBE'
Jul 21,2014
0 people found
this helpful
I bought my current property in 2006 from Cross Keys, they were first rate then and so when it came to selling the property now there was one place my wife and I decided to go to first. When we called upon Jack Merriott to discuss ...
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Comment on agent fees
Extremely fair and good value for money since you can always rely on Jack and his team to react promptly to any matter and they are always approachable and willing and able to spend time with you.
Was this helpful? Yes
By: Rob
Jul 24, 2014
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Hi Michael, Many Thanks for your kind words it is always appreciated. I know you have a very keen buyer so fingers crossed that everything runs smoothly for you and best of luck with the onward purchase. Many Thanks again ...
Jul 15,2014
Minithumbup
By: 'bluehaze12'
Jul 15,2014
0 people found
this helpful
Since placing my property in the hands of Cross Keys I have nothing but the highest praise for the company They are very professional very particular and nice people as well The photos are superb and the description of my house is 1st class My ...
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By: Rob
Jul 30, 2014
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Hi John, Many Thanks for your kind words. It is always a pleasure to deal with such lovely people and we will continue to push the property as much as we can. All The Best Rob ...
Jul 12,2014
Minithumbup
Rob
By: 'Garry Plastow'
Jul 12,2014
0 people found
this helpful
I have only praise for this estate agency who have acted in an exemplary way in all regards throughout the transaction. It was important to me that I dealt predominantly with just one negotiator who had a good knowledge of the property. Rob Down was ...
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Was this helpful? Yes
By: Rob
Jul 14, 2014
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Hi Gary, Many Thanks for your comments, always very much appreciated hearing the perspective of the buyer. Especially on a building like this. Do not forget to invite me down once the renovations are completed! All the Best ...
Jul 10,2014
Minithumbup
By: 'david'
Jul 10,2014
0 people found
this helpful
First class service. Advice on everything to do with the letting process, from how to get the best return, decoration, and walkin through the mountain of paperwork. Highly recommended. ,...
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Was this helpful? Yes
By: Jon Curtis
Jul 30, 2014
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Many thanks for your kind feedback on our service, we are delighted that you found the letting process to be positive in your experience, please do not hesitate to come back to us if you ever need an agent again. ...
Jul 07,2014
Minithumbup
Jon
By: 'Emma Mayson'
Jul 07,2014
0 people found
this helpful
From the moment Jon stepped into my property to value it he showed such professionalism and at the same time put me at ease as I had never sold a property before. He was very enthusiastic about the property and listened to me the reasons ...
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Was this helpful? Yes
By: Jon Curtis
Jul 07, 2014
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Thank you so much Emma and I am delighted you are happy with how everything has gone so far! I'll keep working hard and make sure that the sale goes through smoothly! ...
Jul 02,2014
Minithumbup
Jack Merriott MNAEA
By: 'David Lobb'
Jul 02,2014
0 people found
this helpful
Jack was very helpful setting up the management of 2 properties that I own. He valued and advised on the best marketing strategy including the decor that would attack the best returns. His personally service was second to none and I would highly recommend him for ...
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By: Rob
Jul 11, 2014
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Hi David, On behalf of Jack I would like to say many thanks for your kind words and we wish you all the best with your plans for the future. Many Thanks ...
Jun 22,2014
Minithumbup
By: 'Tim'
Jun 22,2014
0 people found
this helpful
Aimee was very helpful all the way through the process of buying a house. She was always in contact with necessary information and always the first to let us know what was going on. If we did have any questions she was always more than ...
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Was this helpful? Yes
By: Jon Curtis
Jun 24, 2014
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It was a pleasure to show you around your new home in the first instance, and I am pleased that you found the service from Cross Keys good! A big well done to my colleague Aimee! ...
Jun 17,2014
Minithumbup
Jon
By: 'D J Bookless-Browne'
Jun 17,2014
0 people found
this helpful
We found the service at Cross Keys to be prompt and professional. Jon Curtis attention to detail was great and our property was let very quickly indeed. We had regular text updates and a thorough tenant check ensured we got the best possible tenant. We ...
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By: Jon Curtis
Jun 24, 2014
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I am very pleased that you we happy with my service, thank you for your kind words! ...
Jun 13,2014
Minithumbup
By: 'Chris&Pam'
Jun 13,2014
0 people found
this helpful
We sold 2 properties with Cross Keys within 6 months, a flat and a 3 bed house. Very happy with the way everything went from Cross Keys with both sales. Very good sale brochures, plenty of details and lots of photos. Good communications and feedback from viewings. Every ...
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Was this helpful? Yes
By: Jon Curtis
Jun 17, 2014
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Thank you for your extremely positive words towards both of our offices. I am sure I can speak on behalf of all of my colleagues to say that it was an absolute pleasure to be involved with the sale of both of your properties, and would be delighted to assist you again in the future if the need arises for you to move again! ...
Jun 09,2014
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Mrs Perfect'
Jun 09,2014
0 people found
this helpful
I chose Cross Keys because they were the first agents who told it as it is rather than paying us lip service, i actually felt i could trust them, which isn't something you can say about all estate agents! The result is we've accepted an ...
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Was this helpful? Yes
By: Rob Down
Jun 25, 2014
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Hi Kirsty, Apologies for the late reply but wanted to say thank you for the kind words. We are disappointed that the buyers did change their minds with respect to the purchase however it is a fantastic family home and it will sell again soon. All the best ...
Areas covered
  • P1
  • P2
  • P3
  • P4
  • P5
  • P6
  • P7
  • P8
  • P9
  • P10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£14,500
  • Max: Β£425,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 219 1 120 2 19 1
Staff picture Jack Merriott MNAEA
(137)

Staff picture Steve
(26)

Staff picture Jon
(150)

Staff picture Craig
(23)

Staff picture Rob
(178)

Staff picture Carol
(31)

Staff picture Daniel Moore
(27)

Staff picture Megan Gilmour
(60)

Staff picture Danielle
(38)

Staff picture Jo
(5)

Staff picture Stefan
(1)

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Branch - Stoke Plymouth, Plymouth, PL3

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