• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Carol Huxham
    Carol Huxham
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
  • Danielle Gibbons
    Danielle Gibbons
  • Nicky Herbert
    Nicky Herbert
No description for branch.
Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099
Apr 10,2014
Minithumbup
Jack Merriott MNAEA
By: 'Mike Thackeray'
Apr 10,2014
0 people found
this helpful
I have recently used Cross Keys Estates to sell my property, due to unforseen circumstances we had to put the house on the market immediately for a quick sale. I was recommended to Cross Keys by a close friend. Jack and his team were welcoming and very helpful, we managed to get the house on the market promptly, with some fantastic photos taken by Ian. We were very impressed with the communications from the whole team, and the house had two viewings on the first day on the market which led t...
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By: Aimee
Apr 23, 2014
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Thank you for your kind words, such a pleasure. ...
Mar 28,2014
Minithumbup
By: 'Bev'
Mar 28,2014
1 people found
this helpful
Everyone was very helpful and friendly to deal with. Always answered questions promptly. I met various staff members and all were honest and realistic....
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By: Bev
Jul 31, 2014
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Thank you for your kind words, we all enjoy our job and it makes it easy when dealing with nice people like yourself! ...
Mar 28,2014
Minithumbup
Rob Down MNAEA
By: 'Lynn'
Mar 28,2014
0 people found
this helpful
The whole team at Cross Keys were excellent. The main people that deserve a mention are Rob Down who was in charge of the viewings of the property and Bev Green for the help,advice and support whilst the house was being sold. The reason why I went to them in the first place was their down to earth approach and professional attitude towards me. First class estate agents, I would highly recommend using this agent....
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By: Rob
Apr 15, 2014
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Hi Lynn, Many Thanks for the comments. It is always a pleasure to deal with people who have a great sense of humour and a lovely home! I am sure the buyer will ultimately be very happy with his purchase. Thanks again Rob ...
Mar 27,2014
Minithumbup
Jack Merriott MNAEA
By: 'Petula Mills'
Mar 27,2014
0 people found
this helpful
Our family had used Jack before , and were impressed with his knowledge and enthusiasm which led to a successful sale . I had no hesitation in recommending him to a friend of mine who had moved into a residential home . They kept me updated throughout , so I could relay back to the seller. House was sold in a few weeks same as the previous one . Would definitely recommend Cross Keys ....
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By: Jack
Apr 02, 2014
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It was a pleasure to act for you again. We will look forward to the next time. ...
Mar 26,2014
Minithumbup
By: 'HG90'
Mar 26,2014
0 people found
this helpful
Amazing service from start to finish, couldn\'t ask for more. All the members of staff I have met have been very professional yet friendly, and I feel they know who I am without having to look for my file on a computer each time I call. Any queries I had were answered much quicker than I expected every time and I had plenty of updates as to how my purchase was going along the way. I am with out doubt going to use their services again in the future....
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Mar 14,2014
Minithumbup
Rob Down MNAEA
By: 'Lewis Walker'
Mar 14,2014
0 people found
this helpful
I bought my property 2 years ago through Cross Keys and found them very helpful and therefore chose to use them again when it came to selling. Overall I feel they have provided me with a first class service, I found that being an independent agent, my feelings were that things were much more personal and professional. The advert and photography was to a very high standard and also very efficient as it was online within a few hours and as a result my property was sold within a few weeks. Many t...
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By: Rob
Apr 15, 2014
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Hi Lewis, Very pleased that we have managed to achieve a sale for you in such a short space of time, having seen what it was like when you bought it and how it is now I can understand why you sold within a few weeks. It is a remarkable turnaround and ultimately a lovely flat. Best of luck in the future and let us hope the sale runs smoothly. Many Thanks Rob ...
Mar 07,2014
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By: 'James Francis-Hayes'
Mar 07,2014
0 people found
this helpful
Greetings everyone, I have just sold my mother\'s house in the UK as she has emigrated to Australia to live with us. We had to engage our agent from overseas and made a huge mistake first time around by choosing an agent who did not deliver on any promises. We then employed Cross Keys and struck gold. Jack and his team (especially Rob Down) were excellent in all aspects of their service from communication to buyer interaction. We have now sold the home and would be more than happy to recommend t...
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By: Rob
Apr 15, 2014
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Many Thanks for the kind words James, we can appreciate this was a big move and it was unfortunate that you had negative experiences elsewhere. We hope that we have managed the property and the sale above expectations. We are all so pleased that such a successful outcome was achieved for you. All the best. Rob ...
Mar 04,2014
Minithumbup
Jack Merriott MNAEA
By: 'Nick Burrows'
Mar 04,2014
0 people found
this helpful
Having previously used Jack and the team on another property I did not hesitate to use again they were attentive and helpful at all times and were very forthcoming with advice on how to present the property which I followed as a result the property sold within days of being on the market Top class service and all you could ask for from an agent...
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By: Jack
Apr 02, 2014
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Many thanks Nick for you kind comments. It was a pleasure dealing with you and we look forward to your next property venture. ...
Mar 03,2014
Minithumbup
Jack Merriott MNAEA
By: 'Ollie'
Mar 03,2014
0 people found
this helpful
I was selling a house to move abroad. Cross Keys were recommended to me via close friends who have used Cross keys severals times before. Their rates were very good, even cheaper than any other estate agents I looked at. The overall approach by jack and his team was just more personal and more professional than the rest. They are a great team who not just get the job done but ensure that the greatest potential is achieved. All the other estate agents came into my house and just told me what...
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By: Aimee
Apr 23, 2014
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Was a pleasure working for you Ollie, thank you for your kind words. ...
Feb 27,2014
Minithumbup
Rob Down MNAEA
By: 'Nancy Whitmarsh'
Feb 27,2014
0 people found
this helpful
We\'re in our final stages of buying a house through Cross Keys and our experience of being first time buyers has been a positive one! Rob was extremely helpful and went beyond his duty to fit house viewings in for me. Aimee has also been great and always available to answer any questions we may have had! We\'re completing on the property today so this will be our last contact but I would definitely recommend Cross Keys to future house buyers/sellers. Many thanks and kind regards, N...
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By: Aimee
Apr 23, 2014
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Thank you for the kind words Nancy, was a pleasure meeting you both and I wish you lots of luck for the future. ...
Feb 24,2014
Minithumbup
Jack Merriott MNAEA
By: 'Lori'
Feb 24,2014
0 people found
this helpful
Walked in to give details of future home needs, walked out being completely wowed by the passion of jack in seeking out my dreams and aspirations. His natural talent for selling is infinite as is the time he shared, I hadn\'t even arranged any viewings but he went out of his way to support me in my search of future happiness. Thank you Jack.x I would definitely recommend cross keys to others seeking a quality individual service....
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Feb 24,2014
Minithumbup
Steve Jones FNAEA MARLA
By: 'Anne Styles'
Feb 24,2014
0 people found
this helpful
Steve was very helpful to us with supporting potential buyers and the viewing of the property. The open, friendly manner he demonstrated was very reassurring and much appreciated. Aimee has provided goog, clear effective communications which has been helpful and supportive in keeping us updated. Thank you. A great team....
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By: Aimee
Apr 23, 2014
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Thank you very much Anne, It has been a pleasure. ...
Feb 21,2014
Minithumbup
By: 'R Lynn'
Feb 21,2014
0 people found
this helpful
They agents were most helpfull as we arranged numerous viewings which gave us confidence in choosing the right property. They kept us updateded thruoughout and were always willing to phone around to find out the latest from the solicitors etc....
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Feb 14,2014
Minithumbup
Jack Merriott MNAEA
By: 'Richard Evans'
Feb 14,2014
2 people found
this helpful
During a very positive first meeting with Jack we agreed to carry out some minor improvements to the property, all of which made big improvements to the appearance. Although the property was on the market for a number of months I was given weekly updates and Cross Keys always contacted me with feedback from viewings. Once a buyer had been found the sale was dealt with quickly and efficiently. Cross Keys is a friendly estate agent and I can recommend their services....
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By: Jack
Apr 02, 2014
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Many thanks for your great review. Glad everything went to plan. ...
Feb 10,2014
Minithumbup
Jon Curtis MNAEA
By: 'T. G. Horne'
Feb 10,2014
0 people found
this helpful
Cross Keys Estates was recommended by my solicitor, who arrange for the agent to contact me. A meeting at the property was arranged and I met Jon Curtis at the property at the agreed time. Mr Curtis had a pleasant and professional manner and after introductions were completed, he proceeded to assess the property, taking measurements and photographs as required. After this, he expressed his confidence in being able to sell the property promptly provided the house was marketed at a sensible pric...
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By: Bev
Apr 16, 2014
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Thank you Mr Horne, It was a pleasure dealing with you and I appreciate your comments. ...
Jan 29,2014
Minithumbup
Rob Down MNAEA
By: 'Sophie'
Jan 29,2014
0 people found
this helpful
All of the staff at Cross Keys have been excellent during the buying process right the way from viewing to completion. The staff are very honest and do not try to gloss over work that is required - we bought one that needed completely updating! Rob even sent through details of companies i nthe local area that may be of use during the required update. The staff always made sure that the keys were avialable when we had quite a few visits with builders etc. When the time came for completion Bev...
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By: Rob
Apr 15, 2014
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This was a fantastic property in need of modernisation, I am thrilled with how smooth the buying process was for yourselves. I really do appreciate the kind words and we always endeavour to help in any way we can, whether that be with the sale or any local businesses that may be of use after completion has taken place. We hope the service and aftercare would inspire you to use us again in the future (If ever you did decide to buy and sell again!) Would love to come back to see the finished resul ...
Jan 27,2014
Minithumbup
By: 'Terry Mills'
Jan 27,2014
0 people found
this helpful
Cross Keys took over my business from another agent and delivered where the others failed. The main difference was that I felt more confident with the potential buyers they came up with, rather than just producing a list of \'hopefuls\'. Also found all the team to be very responsive to any questions, always willing to help whilst maintaining a sound sense of reality....
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By: Jack
Feb 04, 2014
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It has been our pleasure, the house needed a fresh approach and one that not corporate. I am glad that we delivered the desired service that all sellers are looking for. If we can be of service to you again in the future please do not hesitate to give us a call. ...
Jan 21,2014
Minithumbup
By: 'Gary Thompson'
Jan 21,2014
1 people found
this helpful
I have used cross keys twice now, once for buying and once for selling. Each time they have been extremely helpful and have made the whole experience stress free and enjoyable. They go the extra mile for their customers and will advise on the best way to present your home for a quick sale. Their team managed to sell my house in under a week whiich was fantastic....
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By: Jack
Jan 22, 2014
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As always it has been a pleasure to achieve the desired result for you. Your comments have been passed to all the staff and I thank you on their behalf. ...
Jan 15,2014
Minithumbup
Jack Merriott MNAEA
By: 'Ross Plym'
Jan 15,2014
0 people found
this helpful
Jack and his team helped us through every stage of our property sale but importantly Jack seemed to genuinely care about getting our property sold. unlike others who we had initially contacted. Cross Keys were like having another member of our team, regular updates, regular face to face meetings and they actively went out and sought out buyers for our property as oppose to some who just seem to wait for someone to contact them, no request went un dealt with and honesty was there top policy of wh...
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By: Jack
Jan 22, 2014
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Thank you for your comments, I have passed your thanks on to all the staff and we in turn thank you for your custom. We hope your future is bright and prosperous. ...
Jan 13,2014
Minithumbup
Rob Down MNAEA
By: 'Amanda Tucker'
Jan 13,2014
0 people found
this helpful
I have been scouting in the Plymouth area for a property for my parents. CrossKeys Estate Agents and in particular Rob Down couldn\'t be more helpful. Rob went above and beyond in my view to help me with any query no matter how trivial. By email, text and phone, nothing seemed to rattle him, always patient and polite. He saw the process from start to finish. The process can and is a stressful time and dealing with one person, who you get to know well, can make the whole experience a little l...
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By: Rob
Apr 15, 2014
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Thank you for your kind words Amanda, I hope all is well and that your parents have settled in well! Many Thanks once again Rob ...
Jan 11,2014
Minithumbup
Rob Down MNAEA
By: 'phil rump'
Jan 11,2014
0 people found
this helpful
this the third quick sale of converted apartments the agent found a suitable client even before we finished the build top class support all the way positive input from start to finish...
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By: Craig Duncan
Jan 22, 2014
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Phil, it has been an absolute pleasure dealing with you and all of your properties over the last year or so. In our humble opinion, it will be difficult to find a finish as good as your in any refurbished property. We look forward to seeing more of your finished work! ...
Jan 10,2014
Minithumbup
Jack Merriott MNAEA
By: 'Mr & Mrs Earnshaw'
Jan 10,2014
0 people found
this helpful
We would just like to say what a brilliant job all the team did at Cross Keys for us in selling our house. Couldn\'t have asked for anything better. The photos that Jack took of the house were amazing. Had trouble believing it was even our own house. Any query we had was sorted out instantly. Jack told us his aim was to sell houses in 3 weeks. Have to admit was a little bit sceptical about that but Cross Keys came up trumps because in 3 weeks & 1 day the house was sold. Would like to say a h...
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Was this helpful? Yes
By: jack
Jan 22, 2014
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Many thanks for your lovely comments. The Borders even wagged their tail lol. We are all so pleased that you are happy with our services. We do try to go above and beyond for clients so that we deliver upon our promises. I said three weeks and saw the look of disbelief in your eyes, so to do exactly as we said is a great result. Hope if you ever need us again we can do exactly the same if not better. ...
Jan 10,2014
Minithumbup
Jon Curtis MNAEA
By: 'Judy'
Jan 10,2014
0 people found
this helpful
I have been searching for quite a while for a property in the stoke area and i must say the whole team were fantastic. I was greeted initially by Jon who was friendly, knowledgeable and professional, I was very impressed by the level of knowledge he had about every property he showed me. Aimee then showed me around a property which I loved, but for certain reasons, wasn\'t for me. She again was friendly, polite and knowledgeable and made me feel really comfortable, as i haven\'t bought and sold ...
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By: Aimee
Apr 16, 2014
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Thank you very much for your kind words and it was lovely to meet you. ...
Dec 27,2013
Minithumbup
By: 'Gilbs'
Dec 27,2013
0 people found
this helpful
Excellent service from Bev Green. Anytime we had a query she answered it promptly and efficiently. Cannot praise the staff at Cross Keys enough. We would recommend them to any of our friends or family who were thinking of buying or selling....
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By: Craig Duncan
Jan 22, 2014
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Thanks very much for your kind words, it was an absolute pleasure to have worked for you! ...
Dec 13,2013
Minithumbup
By: 'nugget'
Dec 13,2013
0 people found
this helpful
this agent is very pleasant to deal with. they use a sales chasing person which is very useful as she keeps you up to speed with progress which saves you keep ringing them....
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By: Craig Duncan
Jan 22, 2014
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Your feedback is hugely appreciated. Thank you ...
Dec 09,2013
Minithumbup
Rob Down MNAEA
By: 'Mr and Mrs Archer'
Dec 09,2013
0 people found
this helpful
We would like to thank Cross Keys for being a helpful, professional and personal estate agents. Our house was on the market no less than 3 weeks before selling. Rob was in constant contact informing us of potential viewings and reviews. Bev was always happy to talk to us and never made our queries feel silly or unnecessary. We would and have highly recommended Cross Keys and would certainly use them again....
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By: Craig Duncan
Jan 22, 2014
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Thank you very much for the kind feedback and may i apologise for taking so much time to respond! ...
Dec 04,2013
Minithumbup
Jon Curtis MNAEA
By: 'Brian'
Dec 04,2013
0 people found
this helpful
For the initial viewing of the property Jon was punctual, polite and very helpful. Following this he was extremely prompt in dealing with the process and communication whereby our offer was negotiated with the vendor. There were some issues that caused concern leading up to contract concerning timing and also factual information about arrangements to gain vacant possession, Bev was particularly helpful in sorting out these issues in a very straightforward and honest way, always keeping us info...
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By: Seller
Dec 07, 2013
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It is good to hear that Bev kept you well informed and reassured Brian. In our experience as sellers we were not afforded such courtesy of being kept well informed by our preferred contact method of email only to my wife and calls only to me, our emails were not acknowledged yet ignored and had been totally unaware of any concerns of our buyer until the day of completion of which any problems at the last minute were totally and utterly solved by ourselves with no thanks or appreciation whatsover ...
Nov 22,2013
Minithumbup
Jack Merriott MNAEA
By: 'Rob Thompson'
Nov 22,2013
0 people found
this helpful
I decided to sell my property and was looking for a good estate agent. I had heard a lot of good reviews about them, so decided to give them the opportunity. Initially Jack Merriott came and valued the house and discussed the selling aspect and within 1 week it was sold and at the price I wanted. No hard sell to get my property on the books, just honest advice and realistic valuation, then the staff at the office did the rest and I am one happy customer. Well done Cross Keys....
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By: Craig Duncan
Nov 26, 2013
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Thank you for your kind comments Mr Thompson! ...
Nov 22,2013
Minithumbup
Jack Merriott MNAEA
Jon Curtis MNAEA
By: 'Carlye Applin'
Nov 22,2013
0 people found
this helpful
I would like to start by saying a massive thank you to crosskeys estate agents, not only did they sell our house in 1 week (amazing) when our buyer pulled out after 5 weeks they then sold it again in 3 days (amazing) they kept us in the loop at all times. Jack walked into our house and out of all the other big estate agents was the most honest in saying what we needed to do to our house in order for it to sell, he rearranged furniture and made it sellable-thank you! I would highly recommend cro...
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By: Craig Duncan
Dec 03, 2013
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Thank you very much for such a glowing report on our service. Its lovely when we know people have left us so happy. A big happy christmas to you from us all at CK! ...
Nov 11,2013
Minithumbdown
By: 'ER'
Nov 11,2013
1 people found
this helpful
On our second viewing of the property which we purchased we were shown around by, Jack Merriott. We found that he was uninterested and felt like he just wanted to the viewing over with. He was unhelpful, when we asked standard questions regarding the property he repeatedly said he did not know the answer. This was not a property new to their portfolio so you would expect the agent to be able answer. Despite a disappointing and off putting second viewing we decided that it was the property fo...
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What agent could do to change your mind?
The agent could have been interested in showing us the property. It felt as if the agent did not view us as potential purchasers.
Attached Files
Was this helpful? Yes
By: Craig Duncan
Nov 16, 2013
View all comments (1)
Very sorry to hear of your bad experience with us, we do strive to give the best customer service each and every time but on this occasion we seem to have not come up to standard! Dont worry, though, we will ensure we dust ourselves off and work hard to do better next time ...
Areas covered
  • P1
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£14,500
  • Max: Β£425,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 197 1 108 2 18 1
Jack Merriott MNAEA Jack Merriott MNAEA
Director
122 reviews

About Jack Jack is one of the co-founders of Cross Keys Estates and has been instrumental in making Cross Keys what it is today, a successful Independent company with old fashion View full profile
Jon Curtis MNAEA Jon Curtis MNAEA
Senior Property Consultant (Sales)
116 reviews

About Jon I have been in estate agency since 2010, when I joined a local, independent Company at the young age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, pu View full profile
Tom Duncan DipDEA Tom Duncan DipDEA
Property Consultant (Sales)
65 reviews

About Tom I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very p View full profile
Steve Jones FNAEA MARLA Steve Jones FNAEA MARLA
Director
18 reviews

About Steve I am a Director of the Company and a vastly experienced Estate Agent, having worked within the industry since 1978 throughout Devon and Cornwall, but predominantly within Plymouth City. My enthusia View full profile
Rob Down MNAEA Rob Down MNAEA
Senior Property Consultant (Sales)
152 reviews

About Rob I have been working at Cross Keys for a few years now, what inspired me to get started in the industry was a passion for architecture, Internal design and building renovations. Being based in the S View full profile
Carol Huxham Carol Huxham
Lettings Manager
18 reviews

About Carol I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge View full profile
Craig McMillan Duncan MNAEA DipDEA Craig McMillan Duncan MNAEA DipDEA
Director
23 reviews

About Craig Craig, has been with the company since 2003 and is a local lad who went to school and was brought up in the Stoke area. He is also the Energy Assessor for the company and can provide Domestics in anti View full profile
Megan Gilmour Megan Gilmour
Property Consultant (Lettings)
41 reviews

About Megan My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in View full profile
Daniel Moore Daniel Moore
Property Consultant (Sales)
13 reviews

About Daniel My name is Daniel and I joined Cross Keys Estates after 3 years in retail. I knew it wasn’t a career I wanted to pursue and I was looking for something I could be proud of. I moved to Plymouth f View full profile
Danielle Gibbons Danielle Gibbons
Property Consultant (Sales)
2 reviews

About Danielle I have worked in the property industry in Plymouth since 2012 and absolutely love it. My role within Cross Keys Estates is that of a Property Consultant for Sales and I am based in the Mannamead offi View full profile
Nicky Herbert Nicky Herbert
Property Consultant (Sales)
0 reviews

About Nicky My name is Nicky and in recent years I finished studying at Plymouth University where I obtained a degree in Education. I took the decision to remain in Plymouth and absolutely love living in the Cit View full profile

Job vacancies

Please see a list of jobs available

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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