• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Carol Huxham
    Carol Huxham
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
No description for branch.
Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099
Mar 03,2014
Minithumbup
Jack Merriott MNAEA
By: 'Ollie'
Mar 03,2014
0 people found
this helpful
I was selling a house to move abroad. Cross Keys were recommended to me via close friends who have used Cross keys severals times before. Their rates were very good, even cheaper than any other estate agents I looked at. The overall approach by jack and his team was just more personal and more professional than the rest. They are a great team who not just get the job done but ensure that the greatest potential is achieved. All the other estate agents came into my house and just told me what...
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By: Aimee
Apr 23, 2014
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Was a pleasure working for you Ollie, thank you for your kind words. ...
Feb 27,2014
Minithumbup
Rob Down MNAEA
By: 'Nancy Whitmarsh'
Feb 27,2014
0 people found
this helpful
We\'re in our final stages of buying a house through Cross Keys and our experience of being first time buyers has been a positive one! Rob was extremely helpful and went beyond his duty to fit house viewings in for me. Aimee has also been great and always available to answer any questions we may have had! We\'re completing on the property today so this will be our last contact but I would definitely recommend Cross Keys to future house buyers/sellers. Many thanks and kind regards, N...
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By: Aimee
Apr 23, 2014
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Thank you for the kind words Nancy, was a pleasure meeting you both and I wish you lots of luck for the future. ...
Feb 24,2014
Minithumbup
Jack Merriott MNAEA
By: 'Lori'
Feb 24,2014
0 people found
this helpful
Walked in to give details of future home needs, walked out being completely wowed by the passion of jack in seeking out my dreams and aspirations. His natural talent for selling is infinite as is the time he shared, I hadn\'t even arranged any viewings but he went out of his way to support me in my search of future happiness. Thank you Jack.x I would definitely recommend cross keys to others seeking a quality individual service....
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Feb 24,2014
Minithumbup
Steve Jones FNAEA MARLA
By: 'Anne Styles'
Feb 24,2014
0 people found
this helpful
Steve was very helpful to us with supporting potential buyers and the viewing of the property. The open, friendly manner he demonstrated was very reassurring and much appreciated. Aimee has provided goog, clear effective communications which has been helpful and supportive in keeping us updated. Thank you. A great team....
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By: Aimee
Apr 23, 2014
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Thank you very much Anne, It has been a pleasure. ...
Feb 21,2014
Minithumbup
By: 'R Lynn'
Feb 21,2014
0 people found
this helpful
They agents were most helpfull as we arranged numerous viewings which gave us confidence in choosing the right property. They kept us updateded thruoughout and were always willing to phone around to find out the latest from the solicitors etc....
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Feb 14,2014
Minithumbup
Jack Merriott MNAEA
By: 'Richard Evans'
Feb 14,2014
2 people found
this helpful
During a very positive first meeting with Jack we agreed to carry out some minor improvements to the property, all of which made big improvements to the appearance. Although the property was on the market for a number of months I was given weekly updates and Cross Keys always contacted me with feedback from viewings. Once a buyer had been found the sale was dealt with quickly and efficiently. Cross Keys is a friendly estate agent and I can recommend their services....
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By: Jack
Apr 02, 2014
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Many thanks for your great review. Glad everything went to plan. ...
Feb 10,2014
Minithumbup
Jon Curtis MNAEA
By: 'T. G. Horne'
Feb 10,2014
0 people found
this helpful
Cross Keys Estates was recommended by my solicitor, who arrange for the agent to contact me. A meeting at the property was arranged and I met Jon Curtis at the property at the agreed time. Mr Curtis had a pleasant and professional manner and after introductions were completed, he proceeded to assess the property, taking measurements and photographs as required. After this, he expressed his confidence in being able to sell the property promptly provided the house was marketed at a sensible pric...
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By: Bev
Apr 16, 2014
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Thank you Mr Horne, It was a pleasure dealing with you and I appreciate your comments. ...
Jan 29,2014
Minithumbup
Rob Down MNAEA
By: 'Sophie'
Jan 29,2014
0 people found
this helpful
All of the staff at Cross Keys have been excellent during the buying process right the way from viewing to completion. The staff are very honest and do not try to gloss over work that is required - we bought one that needed completely updating! Rob even sent through details of companies i nthe local area that may be of use during the required update. The staff always made sure that the keys were avialable when we had quite a few visits with builders etc. When the time came for completion Bev...
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By: Rob
Apr 15, 2014
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This was a fantastic property in need of modernisation, I am thrilled with how smooth the buying process was for yourselves. I really do appreciate the kind words and we always endeavour to help in any way we can, whether that be with the sale or any local businesses that may be of use after completion has taken place. We hope the service and aftercare would inspire you to use us again in the future (If ever you did decide to buy and sell again!) Would love to come back to see the finished resul ...
Jan 27,2014
Minithumbup
By: 'Terry Mills'
Jan 27,2014
0 people found
this helpful
Cross Keys took over my business from another agent and delivered where the others failed. The main difference was that I felt more confident with the potential buyers they came up with, rather than just producing a list of \'hopefuls\'. Also found all the team to be very responsive to any questions, always willing to help whilst maintaining a sound sense of reality....
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By: Jack
Feb 04, 2014
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It has been our pleasure, the house needed a fresh approach and one that not corporate. I am glad that we delivered the desired service that all sellers are looking for. If we can be of service to you again in the future please do not hesitate to give us a call. ...
Jan 21,2014
Minithumbup
By: 'Gary Thompson'
Jan 21,2014
1 people found
this helpful
I have used cross keys twice now, once for buying and once for selling. Each time they have been extremely helpful and have made the whole experience stress free and enjoyable. They go the extra mile for their customers and will advise on the best way to present your home for a quick sale. Their team managed to sell my house in under a week whiich was fantastic....
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By: Jack
Jan 22, 2014
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As always it has been a pleasure to achieve the desired result for you. Your comments have been passed to all the staff and I thank you on their behalf. ...
Jan 15,2014
Minithumbup
Jack Merriott MNAEA
By: 'Ross Plym'
Jan 15,2014
0 people found
this helpful
Jack and his team helped us through every stage of our property sale but importantly Jack seemed to genuinely care about getting our property sold. unlike others who we had initially contacted. Cross Keys were like having another member of our team, regular updates, regular face to face meetings and they actively went out and sought out buyers for our property as oppose to some who just seem to wait for someone to contact them, no request went un dealt with and honesty was there top policy of wh...
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By: Jack
Jan 22, 2014
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Thank you for your comments, I have passed your thanks on to all the staff and we in turn thank you for your custom. We hope your future is bright and prosperous. ...
Jan 13,2014
Minithumbup
Rob Down MNAEA
By: 'Amanda Tucker'
Jan 13,2014
0 people found
this helpful
I have been scouting in the Plymouth area for a property for my parents. CrossKeys Estate Agents and in particular Rob Down couldn\'t be more helpful. Rob went above and beyond in my view to help me with any query no matter how trivial. By email, text and phone, nothing seemed to rattle him, always patient and polite. He saw the process from start to finish. The process can and is a stressful time and dealing with one person, who you get to know well, can make the whole experience a little l...
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By: Rob
Apr 15, 2014
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Thank you for your kind words Amanda, I hope all is well and that your parents have settled in well! Many Thanks once again Rob ...
Jan 11,2014
Minithumbup
Rob Down MNAEA
By: 'phil rump'
Jan 11,2014
0 people found
this helpful
this the third quick sale of converted apartments the agent found a suitable client even before we finished the build top class support all the way positive input from start to finish...
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By: Craig Duncan
Jan 22, 2014
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Phil, it has been an absolute pleasure dealing with you and all of your properties over the last year or so. In our humble opinion, it will be difficult to find a finish as good as your in any refurbished property. We look forward to seeing more of your finished work! ...
Jan 10,2014
Minithumbup
Jack Merriott MNAEA
By: 'Mr & Mrs Earnshaw'
Jan 10,2014
0 people found
this helpful
We would just like to say what a brilliant job all the team did at Cross Keys for us in selling our house. Couldn\'t have asked for anything better. The photos that Jack took of the house were amazing. Had trouble believing it was even our own house. Any query we had was sorted out instantly. Jack told us his aim was to sell houses in 3 weeks. Have to admit was a little bit sceptical about that but Cross Keys came up trumps because in 3 weeks & 1 day the house was sold. Would like to say a h...
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By: jack
Jan 22, 2014
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Many thanks for your lovely comments. The Borders even wagged their tail lol. We are all so pleased that you are happy with our services. We do try to go above and beyond for clients so that we deliver upon our promises. I said three weeks and saw the look of disbelief in your eyes, so to do exactly as we said is a great result. Hope if you ever need us again we can do exactly the same if not better. ...
Jan 10,2014
Minithumbup
Jon Curtis MNAEA
By: 'Judy'
Jan 10,2014
0 people found
this helpful
I have been searching for quite a while for a property in the stoke area and i must say the whole team were fantastic. I was greeted initially by Jon who was friendly, knowledgeable and professional, I was very impressed by the level of knowledge he had about every property he showed me. Aimee then showed me around a property which I loved, but for certain reasons, wasn\'t for me. She again was friendly, polite and knowledgeable and made me feel really comfortable, as i haven\'t bought and sold ...
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By: Aimee
Apr 16, 2014
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Thank you very much for your kind words and it was lovely to meet you. ...
Dec 27,2013
Minithumbup
By: 'Gilbs'
Dec 27,2013
0 people found
this helpful
Excellent service from Bev Green. Anytime we had a query she answered it promptly and efficiently. Cannot praise the staff at Cross Keys enough. We would recommend them to any of our friends or family who were thinking of buying or selling....
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By: Craig Duncan
Jan 22, 2014
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Thanks very much for your kind words, it was an absolute pleasure to have worked for you! ...
Dec 13,2013
Minithumbup
By: 'nugget'
Dec 13,2013
0 people found
this helpful
this agent is very pleasant to deal with. they use a sales chasing person which is very useful as she keeps you up to speed with progress which saves you keep ringing them....
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By: Craig Duncan
Jan 22, 2014
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Your feedback is hugely appreciated. Thank you ...
Dec 09,2013
Minithumbup
Rob Down MNAEA
By: 'Mr and Mrs Archer'
Dec 09,2013
0 people found
this helpful
We would like to thank Cross Keys for being a helpful, professional and personal estate agents. Our house was on the market no less than 3 weeks before selling. Rob was in constant contact informing us of potential viewings and reviews. Bev was always happy to talk to us and never made our queries feel silly or unnecessary. We would and have highly recommended Cross Keys and would certainly use them again....
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By: Craig Duncan
Jan 22, 2014
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Thank you very much for the kind feedback and may i apologise for taking so much time to respond! ...
Dec 04,2013
Minithumbup
Jon Curtis MNAEA
By: 'Brian'
Dec 04,2013
0 people found
this helpful
For the initial viewing of the property Jon was punctual, polite and very helpful. Following this he was extremely prompt in dealing with the process and communication whereby our offer was negotiated with the vendor. There were some issues that caused concern leading up to contract concerning timing and also factual information about arrangements to gain vacant possession, Bev was particularly helpful in sorting out these issues in a very straightforward and honest way, always keeping us info...
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Was this helpful? Yes
By: Seller
Dec 07, 2013
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It is good to hear that Bev kept you well informed and reassured Brian. In our experience as sellers we were not afforded such courtesy of being kept well informed by our preferred contact method of email only to my wife and calls only to me, our emails were not acknowledged yet ignored and had been totally unaware of any concerns of our buyer until the day of completion of which any problems at the last minute were totally and utterly solved by ourselves with no thanks or appreciation whatsover ...
Nov 22,2013
Minithumbup
Jack Merriott MNAEA
By: 'Rob Thompson'
Nov 22,2013
0 people found
this helpful
I decided to sell my property and was looking for a good estate agent. I had heard a lot of good reviews about them, so decided to give them the opportunity. Initially Jack Merriott came and valued the house and discussed the selling aspect and within 1 week it was sold and at the price I wanted. No hard sell to get my property on the books, just honest advice and realistic valuation, then the staff at the office did the rest and I am one happy customer. Well done Cross Keys....
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By: Craig Duncan
Nov 26, 2013
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Thank you for your kind comments Mr Thompson! ...
Nov 22,2013
Minithumbup
Jack Merriott MNAEA
Jon Curtis MNAEA
By: 'Carlye Applin'
Nov 22,2013
0 people found
this helpful
I would like to start by saying a massive thank you to crosskeys estate agents, not only did they sell our house in 1 week (amazing) when our buyer pulled out after 5 weeks they then sold it again in 3 days (amazing) they kept us in the loop at all times. Jack walked into our house and out of all the other big estate agents was the most honest in saying what we needed to do to our house in order for it to sell, he rearranged furniture and made it sellable-thank you! I would highly recommend cro...
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By: Craig Duncan
Dec 03, 2013
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Thank you very much for such a glowing report on our service. Its lovely when we know people have left us so happy. A big happy christmas to you from us all at CK! ...
Nov 11,2013
Minithumbdown
By: 'ER'
Nov 11,2013
1 people found
this helpful
On our second viewing of the property which we purchased we were shown around by, Jack Merriott. We found that he was uninterested and felt like he just wanted to the viewing over with. He was unhelpful, when we asked standard questions regarding the property he repeatedly said he did not know the answer. This was not a property new to their portfolio so you would expect the agent to be able answer. Despite a disappointing and off putting second viewing we decided that it was the property fo...
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What agent could do to change your mind?
The agent could have been interested in showing us the property. It felt as if the agent did not view us as potential purchasers.
Attached Files
Was this helpful? Yes
By: Craig Duncan
Nov 16, 2013
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Very sorry to hear of your bad experience with us, we do strive to give the best customer service each and every time but on this occasion we seem to have not come up to standard! Dont worry, though, we will ensure we dust ourselves off and work hard to do better next time ...
Oct 28,2013
Minithumbup
Rob Down MNAEA
By: 'Mr & Mrs Fletcher'
Oct 28,2013
0 people found
this helpful
Rob worked exceptionally hard to ensure that our purchase went through as smoothly as possible. We have been through the buying process many times in the past and it was refreshing to deal with an estate agent who was honest and up front and who thereby won our trust. Rob is an excellent employee for Crosskeys and we would certainly trust them to market any future sales of our properties....
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By: Craig Duncan
Nov 16, 2013
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Thank you very much for the positive feedback. It is heartwarming to hear such kind words. Rob is esctatic! Thank you once more ...
Oct 24,2013
Minithumbup
Jack Merriott MNAEA
By: 'harris'
Oct 24,2013
0 people found
this helpful
We found a property we wanted to view at short notice and despite being very busy Bev managed to arrange a viewing with Rob. Rob was very keen, helpful and professional offering advice and solutions to the couple of queries we had, he even offered to go out of his way and work late should we have wanted another early evening appointment, he\'s definitely an asset to the team. Bev helped us with the negiotiations when we put in an offer, her calm and down to earth manner certainly helped during...
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Oct 24,2013
Minithumbup
Rob Down MNAEA
By: 'Sean & Paula McGinnis'
Oct 24,2013
0 people found
this helpful
Rob was extremely patient with our search for a new property which started out as a search for a two bed flat and we bought a 3 bed terraced house. He was always keen to help punctual and went that extra mile to reassure us when we encountered any problems. Bev was excellent in keeping us informed and empathetic with our situation when things did not always run smoothly. She is a real asset to any firm on that note I suggest Jack gives both Bev and Rob a pay rise immediately as money can\'t...
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By: Craig Duncan
Nov 16, 2013
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Thank you Sean and Paula! Every time Rob and Bev sell a house they get a pay rise lol. Very kinds words and they are hugely appreciated ...
Oct 20,2013
Minithumbup
By: 'Mr & Mrs Blake'
Oct 20,2013
0 people found
this helpful
Kerry has showed us around 2 properties and on each viewing she was very informative. She was very friendly and made you feel relaxed. When we decided to put an offer on the right property we called into the office where we met Jack. He was very helpful and had a great sense of humour making us feel at ease. We would highly recommend Cross Keys as a very professional agent. We look forward to moving into our new house before chiristmas!...
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Oct 08,2013
Minithumbup
Jack Merriott MNAEA
By: 'Nicola and Paul'
Oct 08,2013
0 people found
this helpful
The help that Jack gave us to stage our home ready for selling was second to none: room-by-room advice as to the best way to position the furniture and decorate, including pictures and mirrors, and how to lay out the soft furnishings; advice as to where to get reasonably priced items for dressing the house; even personally coming to a DIY store to give practical ideas on wallpapers. Jack and Rob came over to our house to do the final staging and were most helpful as keyholders considering we wer...
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By: Craig Duncan
Oct 09, 2013
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A big thank you Nicola and Paul! Very kind comments! May we all take the opportunity of wishing you all the very best in the future from the CK team! ...
Oct 04,2013
Minithumbup
By: 'Mark robinson'
Oct 04,2013
0 people found
this helpful
I found Beverly and rob extremely efficient and sold my mum and dad\'s house who have both passed away ! They took extreme care in whAt was a very sad time for me and my sister ! Many thanks mark Robinson...
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By: Craig Duncan
Oct 09, 2013
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Cheers Rocker!!!! ...
Sep 23,2013
Minithumbup
Jack Merriott MNAEA
Jon Curtis MNAEA
By: 'Neil Franklin'
Sep 23,2013
1 people found
this helpful
Selling my property with cross keys has been exceptional. The whole team made you feel so positive by the professional, caring approach to the way things are handled and dealt with. The communication is excellent, in-which made the whole selling experience feel effortless. A huge thank you to Jack Merriott and Jon Curtis for taking some excellent photos of my property and offering sound advice from day one. Jon Curtis was excellent in keeping me up to date with everything and that to me is ...
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By: Craig Duncan
Sep 27, 2013
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Thank you Neil! Your comments have been passed on to all the staff. Very kind of you! ...
Sep 18,2013
Minithumbup
By: 'Steph Tanner'
Sep 18,2013
0 people found
this helpful
The agents have great communication systems and back all conversation or appointments with text or email. They responding quickly to all my queries and were always happy to help or answer any of my questions. Excellent customer service from friendly happy people. Thank you for making my purchase stress free... :D...
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By: Craig Duncan
Sep 20, 2013
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Hi Steph, your feedback is greatly appreciated by everyone at Cross Keys and may we take this opportunity of wishing you many happy years in your new home! Thanks again. ...
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£14,500
  • Max: Β£425,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 194 1 103 2 18 1
Jack Merriott MNAEA Jack Merriott MNAEA
Director
115 reviews

About Jack Jack is one of the co-founders of Cross Keys Estates and has been instrumental in making Cross Keys what it is today, a successful Independent company with old fashion View full profile
Jon Curtis MNAEA Jon Curtis MNAEA
Senior Property Consultant (Sales)
92 reviews

About Jon I have been in estate agency since 2010, when I joined a local, independent Company at the tender age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, p View full profile
Tom Duncan DipDEA Tom Duncan DipDEA
Property Consultant (Sales)
63 reviews

About Tom I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very p View full profile
Steve Jones FNAEA MARLA Steve Jones FNAEA MARLA
Director
15 reviews

About Steve I am a Director of the Company and a vastly experienced Estate Agent, having worked within the industry since 1978 throughout Devon and Cornwall, but predominantly within Plymouth City. My enthusia View full profile
Rob Down MNAEA Rob Down MNAEA
Senior Property Consultant (Sales)
147 reviews

About Rob I have been working at Cross Keys for a few years now, what inspired me to get started in the industry was a passion for architecture, Internal design and building renovations. Being based in the S View full profile
Carol Huxham Carol Huxham
Lettings Manager
15 reviews

About Carol I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge View full profile
Craig McMillan Duncan MNAEA DipDEA Craig McMillan Duncan MNAEA DipDEA
Director
18 reviews

About Craig Craig, has been with the company since 2003 and is a local lad who went to school and was brought up in the Stoke area. He is also the Energy Assessor for the company and can provide Domestics in anti View full profile
Jake Brown Jake Brown
Property Consultant (Lettings)
54 reviews

About Jake As Sales and Lettings Consultant, my role within the company is to conduct viewings, man the office and deal with all general enquiries with regards to both our sales and lettings properties. I am ver View full profile
Megan Gilmour Megan Gilmour
Property Consultant (Lettings)
34 reviews

About Megan My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in View full profile
Daniel Moore Daniel Moore
Property Consultant (Sales)
4 reviews

About Daniel My name is Daniel and I joined Cross Keys Estates after 3 years in retail. I knew it wasn’t a career I wanted to pursue and I was looking for something I could be proud of. I moved to Plymouth f View full profile

Job vacancies

Please see a list of jobs available

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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