• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Carol Huxham
    Carol Huxham
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
No description for branch.
Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099
Aug 02,2014
Minithumbup
Jack Merriott MNAEA
By: 'Tony Phipps'
Aug 02,2014
0 people found
this helpful
After researching estate agents in Plymouth I chose Cross Keys, they were highly recommended and I was aware of their excellent reputation. The service that Cross Keys provided me was above and beyond what I expected from an estate agent. The information that I was given on the the housing market was accurate and non bias. I was guided through a process that I had little knowledge of with out feeling pressured or miss led, a very professional service. Jack Merriott was also able to assist my...
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By: Jack
Aug 05, 2014
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Thank you, thank you and thrice more thank you lol. It has been my pleasure. ...
Aug 01,2014
Minithumbup
Rob Down MNAEA
By: 'Tina Chester'
Aug 01,2014
0 people found
this helpful
From my initial meeting with Bev Green she demonstrated the professional, friendly and enthusiastic manner portrayed by all the staff at Cross Keys Estate. I would definitely recommend the first service I have received to anyone consider selling their property. The advice given on how to present our property was evaluable, as within 3 days of our property being on the Market it was sold, at the full asking price. Rob Down mediated between the buyer and myself, answering any queries quickly an...
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By: Bev
Aug 01, 2014
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Hi Tina, Thank you for your kind words, very much appreciated. Good luck with your new venture. ...
Aug 01,2014
Minithumbup
Rob Down MNAEA
By: 'Donna'
Aug 01,2014
0 people found
this helpful
Quick pleasant service .house was sold within 1 week on being on the market . Bev Rob and the team went out of their way to be helpful. Are property was on the market quickly both internet and local advertised.They are always friendly and approachable and kept us fully in touch with what was happening . In my opinion they are the best estate agent in plymouth and I would recommend them and I would certainly use them again....
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By: bev
Aug 02, 2014
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Hi Donna, Thank you for your kind comments always nice to help, especially people like your self who have been a pleasure to deal with. ...
Aug 01,2014
Minithumbup
Jack Merriott MNAEA
By: 'Kyla'
Aug 01,2014
0 people found
this helpful
The whole process of buying our current home was made painless by the professionalism of Jack and his team at Cross Keys. From the initial viewing through to negotiating our offer with the vendor nothing was too much trouble, and we were constantly kept informed of the progress. It's good to see an independent company like this growing from strength to strength and expanding across the city. I would highly recommend using this agent....
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By: Jack
Aug 05, 2014
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I am so thrilled that you were so happy with our service, it's always nice to deal with nice people...x ...
Aug 01,2014
Minithumbup
Jack Merriott MNAEA
By: 'SR'
Aug 01,2014
0 people found
this helpful
My Father through a series of events had to go into a care home, whereupon we had to sell his property to fund his care. I contacted Jack Merriott ( who was recommended by a close friend), with his guidance and support the property was modernised and made ready for sale. Within a week the property was sold an d the funds in place for my Dads care. The whole experience was made painless and we helped all along the way. I would wholeheartedly recommend Crosskeys for the Professionalism and Carer...
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By: Jack
Aug 05, 2014
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A massive thank you for your kind words, I and my team are thrilled that completely fulfilled our remit. Again a big big thank you. ...
Jul 29,2014
Minithumbup
Rob Down MNAEA
By: 'Mark'
Jul 29,2014
0 people found
this helpful
We met Rob with no idea of what sort of property we were looking for. He was patient and set up numerous viewings. We initially lost the property however when it came back on the market Rob called us as he knew we were extremely interested and fixed for us to see it firts thing the next day. - we now own the property. We would recommend Rob's professional attitude and knowledge of the area and thank him for his patience and his customer service, going outside the normal hours of his work to ensu...
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By: Rob
Jul 29, 2014
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Hi Mark, Many Thanks for your kind words, we look forward to continuing with the management of the property! ...
Jul 22,2014
Minithumbup
Jon Curtis MNAEA
By: 'Paul Thompson'
Jul 22,2014
0 people found
this helpful
Thank you for being so positive and attentive. When we were feeling low you would always be up-beat and reassure us. Your communication was great. We are now enjoying our dream cottage, thank you for making our dreams come true. Paul and Lisa...
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Comment on agent fees
Fair
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By: Jon Curtis
Jul 24, 2014
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It was a pleasure to have been involved with your move Paul, I wish you all the best in your new home! ...
Jul 21,2014
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Michael Berrill OBE'
Jul 21,2014
0 people found
this helpful
I bought my current property in 2006 from Cross Keys, they were first rate then and so when it came to selling the property now there was one place my wife and I decided to go to first. When we called upon Jack Merriott to discuss the matter it was as if we had invited an old friend back into the house not just an estate agent. Jack Merriott is exceptionally polite and straight to the point I have heard many estate agents in the past but Jack is the one I listen too with great interest. We ha...
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Comment on agent fees
Extremely fair and good value for money since you can always rely on Jack and his team to react promptly to any matter and they are always approachable and willing and able to spend time with you.
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By: Rob
Jul 24, 2014
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Hi Michael, Many Thanks for your kind words it is always appreciated. I know you have a very keen buyer so fingers crossed that everything runs smoothly for you and best of luck with the onward purchase. Many Thanks again ...
Jul 15,2014
Minithumbup
By: 'bluehaze12'
Jul 15,2014
0 people found
this helpful
Since placing my property in the hands of Cross Keys I have nothing but the highest praise for the company They are very professional very particular and nice people as well The photos are superb and the description of my house is 1st class My house is as yet unsold but I felt I had to write a review as I had received such good service...
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By: Rob
Jul 30, 2014
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Hi John, Many Thanks for your kind words. It is always a pleasure to deal with such lovely people and we will continue to push the property as much as we can. All The Best Rob ...
Jul 12,2014
Minithumbup
Rob Down MNAEA
By: 'Garry Plastow'
Jul 12,2014
0 people found
this helpful
I have only praise for this estate agency who have acted in an exemplary way in all regards throughout the transaction. It was important to me that I dealt predominantly with just one negotiator who had a good knowledge of the property. Rob Down was my sole contact, outside of the office, willingly making all visits to the property including opening up so that I could have additional meetings with planning and building control officers. Rob was an invaluable source of local background kno...
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By: Rob
Jul 14, 2014
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Hi Gary, Many Thanks for your comments, always very much appreciated hearing the perspective of the buyer. Especially on a building like this. Do not forget to invite me down once the renovations are completed! All the Best ...
Jul 10,2014
Minithumbup
By: 'david'
Jul 10,2014
0 people found
this helpful
First class service. Advice on everything to do with the letting process, from how to get the best return, decoration, and walkin through the mountain of paperwork. Highly recommended. ,...
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By: Jon Curtis
Jul 30, 2014
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Many thanks for your kind feedback on our service, we are delighted that you found the letting process to be positive in your experience, please do not hesitate to come back to us if you ever need an agent again. ...
Jul 07,2014
Minithumbup
Jon Curtis MNAEA
By: 'Emma Mayson'
Jul 07,2014
0 people found
this helpful
From the moment Jon stepped into my property to value it he showed such professionalism and at the same time put me at ease as I had never sold a property before. He was very enthusiastic about the property and listened to me the reasons why I needed to sell at a particular price. He was organised and brought his fancy camera to take some amazing pictures. Overall he is a asset to Cross Keys Estates and I would have no hesitation in recommending him to all my family and friends....
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By: Jon Curtis
Jul 07, 2014
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Thank you so much Emma and I am delighted you are happy with how everything has gone so far! I'll keep working hard and make sure that the sale goes through smoothly! ...
Jul 02,2014
Minithumbup
Jack Merriott MNAEA
By: 'David Lobb'
Jul 02,2014
0 people found
this helpful
Jack was very helpful setting up the management of 2 properties that I own. He valued and advised on the best marketing strategy including the decor that would attack the best returns. His personally service was second to none and I would highly recommend him for anything to do with ....
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By: Rob
Jul 11, 2014
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Hi David, On behalf of Jack I would like to say many thanks for your kind words and we wish you all the best with your plans for the future. Many Thanks ...
Jun 22,2014
Minithumbup
By: 'Tim'
Jun 22,2014
0 people found
this helpful
Aimee was very helpful all the way through the process of buying a house. She was always in contact with necessary information and always the first to let us know what was going on. If we did have any questions she was always more than happy to help. I didn't have much contact with others from Cross Keys except for Jon who showed us around the house initially. He was able to answer most of our questions and didn't push the house on us. When we went back for a second viewing however, we were show...
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By: Jon Curtis
Jun 24, 2014
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It was a pleasure to show you around your new home in the first instance, and I am pleased that you found the service from Cross Keys good! A big well done to my colleague Aimee! ...
Jun 17,2014
Minithumbup
Jon Curtis MNAEA
By: 'D J Bookless-Browne'
Jun 17,2014
0 people found
this helpful
We found the service at Cross Keys to be prompt and professional. Jon Curtis attention to detail was great and our property was let very quickly indeed. We had regular text updates and a thorough tenant check ensured we got the best possible tenant. We would recommend Cross Keys to anyone as their service is exemplary , particularly Jon Curtis who could not have done more....
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By: Jon Curtis
Jun 24, 2014
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I am very pleased that you we happy with my service, thank you for your kind words! ...
Jun 13,2014
Minithumbup
By: 'Chris&Pam'
Jun 13,2014
0 people found
this helpful
We sold 2 properties with Cross Keys within 6 months, a flat and a 3 bed house. Very happy with the way everything went from Cross Keys with both sales. Very good sale brochures, plenty of details and lots of photos. Good communications and feedback from viewings. Every member of staff we dealt with throughout the sales were friendly and professional. Will definitely recommend to friends...
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By: Jon Curtis
Jun 17, 2014
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Thank you for your extremely positive words towards both of our offices. I am sure I can speak on behalf of all of my colleagues to say that it was an absolute pleasure to be involved with the sale of both of your properties, and would be delighted to assist you again in the future if the need arises for you to move again! ...
Jun 09,2014
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Mrs Perfect'
Jun 09,2014
0 people found
this helpful
I chose Cross Keys because they were the first agents who told it as it is rather than paying us lip service, i actually felt i could trust them, which isn't something you can say about all estate agents! The result is we've accepted an asking price offer the first weekend it was on the market and they went above and beyond to make sure the viewing took place. Their service is brilliant and they make you feel that you're their first priority. I would highly recommend....
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By: Rob Down
Jun 25, 2014
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Hi Kirsty, Apologies for the late reply but wanted to say thank you for the kind words. We are disappointed that the buyers did change their minds with respect to the purchase however it is a fantastic family home and it will sell again soon. All the best ...
May 31,2014
Minithumbup
By: 'Shayna'
May 31,2014
0 people found
this helpful
Crosskeys always answered the phone. Their fees were less than most other estate agents and transparent. They followed our instructions regarding security of our property. They understood our property's market. They kept us well informed with emails, texts and calls throughout the whole process. Overall the service Crosskeys provided exceeded that of big national names in all aspects. Very pleased with the team and would definitely use them again should the situation arise....
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By: Rob
Jul 30, 2014
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Hi Shayna, We are delighted with your comments, I know a times this was a stressful sale for yourself, but we are thrilled with the successful outcome. Many Thanks ...
May 30,2014
Minithumbup
Jon Curtis MNAEA
Jack Merriott MNAEA
By: 'KW'
May 30,2014
0 people found
this helpful
Thanks to Jon and Jack, selling our property was very easy. they even got asking price in a tough market. the most pleasing for us was they communication, they called us weekly and gave us updates from the first day we put our house on the market. I will be using Cross keys again and would not hesitate to recommend them. Thanks Guys....
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By: Jon
May 31, 2014
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Many thanks for your kind words, it was an absolute pleasure to assist you in the sale of your home and I am so pleased that you are happy with the result! ...
May 29,2014
Minithumbup
By: 'Kymberley Blower'
May 29,2014
0 people found
this helpful
I received an excellent service from crosskeys. We are first time buyers and Bev was so helpful and supportive through the whole process. The team are all friendly, professional and have a high standard of customer service. I would certainly use crosskeys in the future and would highly recommend them to anyone °Å¸ËœÅ  thank you to the whole team....
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By: Bev
Jun 02, 2014
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Thank you, Kymberley it has been a pleasure helping you through the process. It was nice to finally meet you when you collected the keys to your new home. I wish you both every happiness. ...
May 05,2014
Minithumbup
Jack Merriott MNAEA
By: 'Samantha'
May 05,2014
0 people found
this helpful
Fantastic! From beginning to end. On first meeting Jack I was confident that Cross Keys would be the best people to sell my home. The whole team were extremely helpful, I would like to say a special thankyou to Bev who was always there when I needed advice and to Rob. Thankyou again Cross Keys...
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By: Bev
May 13, 2014
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Thank you Samantha it is always good to deal with nice people and to be able to help where possible. ...
Apr 14,2014
Minithumbup
Jack Merriott MNAEA
Jon Curtis MNAEA
By: 'Adam and Jade'
Apr 14,2014
0 people found
this helpful
Cross Keys Estates came recommended to us so expectations were high and from the very beginning they didn\'t disappoint. Jack conducted the initial appraisal and was everything we had been told he was, honest and fair. He advised us on how to make our home appealing to others and gave us an honest value straight away. Jon produced some stunning photos for us and was very professional and approachable. The whole process has been stress free and we had 10 viewings booked within the first week! W...
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By: Jon Curtis
Jul 30, 2014
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Thank you so much for your very kind words of praise for both myself and Jack. All of us here at Cross Keys wish you all the very best in your new home and new life! ...
Apr 10,2014
Minithumbup
Jack Merriott MNAEA
By: 'Mike Thackeray'
Apr 10,2014
0 people found
this helpful
I have recently used Cross Keys Estates to sell my property, due to unforseen circumstances we had to put the house on the market immediately for a quick sale. I was recommended to Cross Keys by a close friend. Jack and his team were welcoming and very helpful, we managed to get the house on the market promptly, with some fantastic photos taken by Ian. We were very impressed with the communications from the whole team, and the house had two viewings on the first day on the market which led t...
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By: Aimee
Apr 23, 2014
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Thank you for your kind words, such a pleasure. ...
Mar 28,2014
Minithumbup
By: 'Bev'
Mar 28,2014
1 people found
this helpful
Everyone was very helpful and friendly to deal with. Always answered questions promptly. I met various staff members and all were honest and realistic....
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By: Bev
Jul 31, 2014
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Thank you for your kind words, we all enjoy our job and it makes it easy when dealing with nice people like yourself! ...
Mar 28,2014
Minithumbup
Rob Down MNAEA
By: 'Lynn'
Mar 28,2014
0 people found
this helpful
The whole team at Cross Keys were excellent. The main people that deserve a mention are Rob Down who was in charge of the viewings of the property and Bev Green for the help,advice and support whilst the house was being sold. The reason why I went to them in the first place was their down to earth approach and professional attitude towards me. First class estate agents, I would highly recommend using this agent....
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By: Rob
Apr 15, 2014
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Hi Lynn, Many Thanks for the comments. It is always a pleasure to deal with people who have a great sense of humour and a lovely home! I am sure the buyer will ultimately be very happy with his purchase. Thanks again Rob ...
Mar 27,2014
Minithumbup
Jack Merriott MNAEA
By: 'Petula Mills'
Mar 27,2014
0 people found
this helpful
Our family had used Jack before , and were impressed with his knowledge and enthusiasm which led to a successful sale . I had no hesitation in recommending him to a friend of mine who had moved into a residential home . They kept me updated throughout , so I could relay back to the seller. House was sold in a few weeks same as the previous one . Would definitely recommend Cross Keys ....
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By: Jack
Apr 02, 2014
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It was a pleasure to act for you again. We will look forward to the next time. ...
Mar 26,2014
Minithumbup
By: 'HG90'
Mar 26,2014
0 people found
this helpful
Amazing service from start to finish, couldn\'t ask for more. All the members of staff I have met have been very professional yet friendly, and I feel they know who I am without having to look for my file on a computer each time I call. Any queries I had were answered much quicker than I expected every time and I had plenty of updates as to how my purchase was going along the way. I am with out doubt going to use their services again in the future....
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Mar 14,2014
Minithumbup
Rob Down MNAEA
By: 'Lewis Walker'
Mar 14,2014
0 people found
this helpful
I bought my property 2 years ago through Cross Keys and found them very helpful and therefore chose to use them again when it came to selling. Overall I feel they have provided me with a first class service, I found that being an independent agent, my feelings were that things were much more personal and professional. The advert and photography was to a very high standard and also very efficient as it was online within a few hours and as a result my property was sold within a few weeks. Many t...
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By: Rob
Apr 15, 2014
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Hi Lewis, Very pleased that we have managed to achieve a sale for you in such a short space of time, having seen what it was like when you bought it and how it is now I can understand why you sold within a few weeks. It is a remarkable turnaround and ultimately a lovely flat. Best of luck in the future and let us hope the sale runs smoothly. Many Thanks Rob ...
Mar 07,2014
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By: 'James Francis-Hayes'
Mar 07,2014
0 people found
this helpful
Greetings everyone, I have just sold my mother\'s house in the UK as she has emigrated to Australia to live with us. We had to engage our agent from overseas and made a huge mistake first time around by choosing an agent who did not deliver on any promises. We then employed Cross Keys and struck gold. Jack and his team (especially Rob Down) were excellent in all aspects of their service from communication to buyer interaction. We have now sold the home and would be more than happy to recommend t...
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By: Rob
Apr 15, 2014
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Many Thanks for the kind words James, we can appreciate this was a big move and it was unfortunate that you had negative experiences elsewhere. We hope that we have managed the property and the sale above expectations. We are all so pleased that such a successful outcome was achieved for you. All the best. Rob ...
Mar 04,2014
Minithumbup
Jack Merriott MNAEA
By: 'Nick Burrows'
Mar 04,2014
0 people found
this helpful
Having previously used Jack and the team on another property I did not hesitate to use again they were attentive and helpful at all times and were very forthcoming with advice on how to present the property which I followed as a result the property sold within days of being on the market Top class service and all you could ask for from an agent...
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By: Jack
Apr 02, 2014
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Many thanks Nick for you kind comments. It was a pleasure dealing with you and we look forward to your next property venture. ...
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£14,500
  • Max: Β£425,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 194 1 103 2 18 1
Jack Merriott MNAEA Jack Merriott MNAEA
Director
115 reviews

About Jack Jack is one of the co-founders of Cross Keys Estates and has been instrumental in making Cross Keys what it is today, a successful Independent company with old fashion View full profile
Jon Curtis MNAEA Jon Curtis MNAEA
Senior Property Consultant (Sales)
93 reviews

About Jon I have been in estate agency since 2010, when I joined a local, independent Company at the tender age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, p View full profile
Tom Duncan DipDEA Tom Duncan DipDEA
Property Consultant (Sales)
63 reviews

About Tom I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very p View full profile
Steve Jones FNAEA MARLA Steve Jones FNAEA MARLA
Director
15 reviews

About Steve I am a Director of the Company and a vastly experienced Estate Agent, having worked within the industry since 1978 throughout Devon and Cornwall, but predominantly within Plymouth City. My enthusia View full profile
Rob Down MNAEA Rob Down MNAEA
Senior Property Consultant (Sales)
147 reviews

About Rob I have been working at Cross Keys for a few years now, what inspired me to get started in the industry was a passion for architecture, Internal design and building renovations. Being based in the S View full profile
Carol Huxham Carol Huxham
Lettings Manager
15 reviews

About Carol I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge View full profile
Craig McMillan Duncan MNAEA DipDEA Craig McMillan Duncan MNAEA DipDEA
Director
18 reviews

About Craig Craig, has been with the company since 2003 and is a local lad who went to school and was brought up in the Stoke area. He is also the Energy Assessor for the company and can provide Domestics in anti View full profile
Jake Brown Jake Brown
Property Consultant (Lettings)
54 reviews

About Jake As Sales and Lettings Consultant, my role within the company is to conduct viewings, man the office and deal with all general enquiries with regards to both our sales and lettings properties. I am ver View full profile
Megan Gilmour Megan Gilmour
Property Consultant (Lettings)
34 reviews

About Megan My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in View full profile
Daniel Moore Daniel Moore
Property Consultant (Sales)
5 reviews

About Daniel My name is Daniel and I joined Cross Keys Estates after 3 years in retail. I knew it wasn’t a career I wanted to pursue and I was looking for something I could be proud of. I moved to Plymouth f View full profile

Job vacancies

Please see a list of jobs available

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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