• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Jon
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
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    Daniel Moore
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    Megan Gilmour
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    Danielle
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    Jo
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    Stefan
No description for branch.
Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099
Feb 13,2015
Minithumbup
Rob
By: 'Miranda & Gill'
Feb 13,2015
0 people found
this helpful
We highly recommend using cross keys, the service was so professional right from the very beginning. We used cross keys to sell our home and they were marketing our new soon to be home too.Tom Duncan was the first team member we saw as ...
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Comment on agent fees
An agreed fixed price was the done deal for us and a saving of β€š£800 for other quotes.
Was this helpful? Yes
By: Rob
Feb 13, 2015
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Hi Miranda + Gill, Thank you so much for such fantastic feedback! We are all genuinely passionate about what we do and it is always lovely to be invited in and instructed on properties as beautifully presented as yours. You have one very lucky buyer! Looking forward to see your new purchase once you have put your mark on it! Look forward to the house warming! All the best ...
Feb 13,2015
Minithumbup
By: 'Matt Horrill'
Feb 13,2015
0 people found
this helpful
Very helpful, even though I was not a client of theirs and therefore not paying them any money, Cross Keys went above and beyond their duty of care to help everything go as smoothly as possible for me. Will definitely use this estate agent in ...
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By: Tom
Feb 13, 2015
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Hi Matt, thank you for those kind words, they are really appreciated and I'm glad you were happy with our service. Always working on providing great customer service! ...
Feb 13,2015
Minithumbup
Jack Merriott MNAEA
By: 'Kim'
Feb 13,2015
0 people found
this helpful
Jack advised us on how to present our property and placed an honest value on the propery. They were not pushy in any way when valuing our property but we found them very competitive. Above all we liked the polite manner in which they worked ...
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Comment on agent fees
Could not have got a better deal anywhere else!
Was this helpful? Yes
By: Jack
Feb 26, 2015
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It was an absolute pleasure, anytime you need us, you know where we are. ...
Feb 12,2015
Minithumbup
Rob
By: 'Nikki'
Feb 12,2015
0 people found
this helpful
Tom and Rob were very helpful and kept us informed throughout the whole process...
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By: Tom
Feb 12, 2015
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Hi Nikki, many thanks for your kind feedback. it is always appreciated ...
Feb 06,2015
Minithumbup
Rob
By: 'Andy H'
Feb 06,2015
0 people found
this helpful
I chose Cross Keys on reputation and I was not disappointed. A very quick sale followed my decision to sell and Rob is certainly well aware of the local market. I was kept informed of progress and received quick responses to any queries I had ...
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Was this helpful? Yes
By: Rob
Feb 06, 2015
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Hi Andy, Thankyou for your kind comments and we look forward to selling your other property in the near future! ...
Feb 02,2015
Minithumbup
Rob
By: 'Anne'
Feb 02,2015
0 people found
this helpful
The selling of this property was very difficult for me personally as it had been the family home so there was lots of emotional attachment. Right from the valuation until the sale Rob has been very involved and I always felt that all through the ...
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Was this helpful? Yes
By: Rob
Feb 02, 2015
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Hi Anne, Thank you so much for such lovely feedback, as mentioned the property has had a huge amount of sentimental value to yourself and I am so pleased that the process (With it's problems along the way) have been made easier by Cross Keys where possible. I wish you all the best in your future endeavors and if should should ever need to buy or sell in the Plymouth area again we would be more than happy to help! All the best ...
Feb 01,2015
Minithumbup
Rob
By: 'Anon'
Feb 01,2015
0 people found
this helpful
We would like to offer a big thank you to all at Cross Keys, particularly Rob and Tom for all the professional efforts and personal service that they have given us during a particularly protracted and complex property purchase. Without Rob's excellent interpersonal and negiotiating ...
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Was this helpful? Yes
By: Rob
Feb 02, 2015
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Thank you for your kind words! We all really appreciate the feedback and will always work on providing great customer service! ...
Jan 26,2015
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Gareth'
Jan 26,2015
0 people found
this helpful
Myself and my partner bought a property in 2014 to refurbish and sell on. Before we started the renovation Jack was kind enough to come and see the property to offer his advice and tips on property renovation which was extremely useful. 2 weeks before the property ...
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Was this helpful? Yes
By: Rob
Jan 26, 2015
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Hi Gareth, The property is proving very popular and it is only a matter of time before it has a confirmed sale, look forward to working with you on other projects in the future! ...
Jan 22,2015
Minithumbup
Rob
By: 'Geoffrey T Bersey'
Jan 22,2015
0 people found
this helpful
Cross Keys in particular Rob Down helpted me sell a particularly difficult property. I first approached them over a year ago but was not satisfied with their proposed selling price. I engaged another agent offering a higher valuation but eventually sold the property for the ...
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Comment on agent fees
Fair and as agreed
Was this helpful? Yes
By: Rob
Jan 22, 2015
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Hi Geoff, Many Thanks for your kind words, myself and Jack are delighted to receive another review, we both appreciate the difficult nature of your property however always relish the opportunity for new challenges. We were very keen to hear your thoughts on our service as you have said in the review the complexity of the current sale and the planning aspects of your latest development. All the best for future endeavors and we are grateful to have forged a strong working relationship. M ...
Jan 22,2015
Minithumbup
Rob
By: 'xanwes'
Jan 22,2015
0 people found
this helpful
Rob was very informative as he lead me around the house. He was able to provide lots of information on the history of the house, what the current owners were like any recent renovation work and a few flaws the house had. If looking again ...
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By: Rob
Jan 22, 2015
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Hi Gavin, Thankyou very much for your kind words, I always appreciate constructive feedback. ...
Jan 13,2015
Minithumbup
Rob
By: 'Mr Akerman'
Jan 13,2015
0 people found
this helpful
Should have used Cross keys in the first place ! Rob Down has been the most helpful Agent I have ever come across. They did what 2 other agents couldn't do !! The pictures on the web looked amazing. Thank you so much for the professional service and ...
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Comment on agent fees
excellent value
Was this helpful? Yes
By: Rob
Jan 13, 2015
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Hi Mark, Many Thanks for the review! I am so pleased that things so far are progressing smoothly, always easy to sell houses that are renovated to such a fantastic standard! All the best for your future endeavors and I am sure we will cross paths again ...
Jan 12,2015
Minithumbup
Rob
By: 'Emma'
Jan 12,2015
0 people found
this helpful
This was my first time selling a property and from the very moment Rob came for the evaluation I felt like I was in a safe pair of hands and hence our decision to use Cross Keys. Rob doesnt come across as your typical estate ...
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By: Rob
Jan 16, 2015
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Hi Emma, Thank you for your kind words, Very much appreciated. ...
Dec 16,2014
Minithumbup
Rob
By: 'Kate'
Dec 16,2014
0 people found
this helpful
Rob is nothing less than excellent. He made the whole process easy and stress free. He has shown me a few properties and has been brilliant each time I met him. Very helpful and would definitely recommend him! What a mature young lad!...
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By: Rob
Dec 17, 2014
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Hi Kate, Many Thanks for the review, always appreciated to read nice comments. ...
Dec 13,2014
Minithumbup
Rob
By: 'SteveC'
Dec 13,2014
0 people found
this helpful
As a fist time buyer Rob has provided me with excellent advice saving me potentially thousands of pounds. He is always polite and readily advises me on things which I am not aware of. He has advised me on strategies to save me money. I ...
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Was this helpful? Yes
By: Rob
Dec 17, 2014
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Hi Steve, Many Thanks for the kind review and the beer! Always much appreciated and hope yourself and the girls are well. Best of luck with the purchase ...
Dec 04,2014
Minithumbup
Rob
By: 'Jodie moore'
Dec 04,2014
0 people found
this helpful
Crosskeys team were very helpful and kept us up to date with any details that we required. Nothing was too much trouble....
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By: Rob
Dec 17, 2014
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Many Thanks for the kind words Jodie, Hope all is well and you have settled in nicely! ...
Oct 24,2014
Minithumbup
By: 'PICKARD'
Oct 24,2014
1 people found
this helpful
Seriously amazing customer service, they willl go above and beyond, friendly professional manner i had the priviledge of talking to everyone in the stoke office and all of them 10/10 - will be back when i sell my house - cant praise them enough. Thank you ...
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Was this helpful? Yes
Oct 17,2014
Minithumbup
Rob
By: 'lucy wadge'
Oct 17,2014
0 people found
this helpful
Having bought this property from yourselves to begin with , again with excellent service from Rob especially we had the market on sadly with another agent , much to Robs despair he contacted me and after no sales and not much happening with the other agents , we ...
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Was this helpful? Yes
By: Rob
Oct 18, 2014
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Hi Lucy, Many Thanks for the wonderful comments once again, your position was understandable so of course we would never hold it against you trying a cheaper alternative elsewhere! We're just glad you were able to come back to us and ultimately sell through us once again! All the best in the future and if ever you do decide to move, you know where to come! Many Thanks ...
Oct 15,2014
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Mrs Miriam Charlton'
Oct 15,2014
0 people found
this helpful
My first encounter was with Rob Down who came to value my property, Rob was very efficient and polite and carried out his role in a highly professional and friendly manner. The speed at which the house sale was advertised was unbelievable, I chose to ...
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Comment on agent fees
Not yet completed so unable to comment
Was this helpful? Yes
By: Rob
Oct 15, 2014
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Miriam Thankyou so much for the comments, I am genuinely so pleased with how well things have gone so far, fingers crossed for a straight forward transaction with solicitors and all the best in the future. ...
Oct 07,2014
Minithumbup
Jack Merriott MNAEA
By: 'Joe Z'
Oct 07,2014
0 people found
this helpful
Cross Keys Estates did exactly what was said on the tin. They sold my flat for very nearly the asking price to a Gentleman who is willing to allow me to rent it from him for a little while. They always kept me informed and ...
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Comment on agent fees
Happy
Was this helpful? Yes
Sep 30,2014
Minithumbup
By: 'Mrs H'
Sep 30,2014
0 people found
this helpful
Bev went out of her way to assist us, firstly with arranging the viewing of the property at short notice and taking into account the distance we would have to travel to view the property. In all my dealings with Bev she has been polite ...
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By: Bev
Sep 30, 2014
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Thank you for such a kind review, it has been our pleasure helping you find your new home and we wish you all the very best for the future. Kind regards Bev ...
Sep 03,2014
Minithumbup
By: 'C. Anderson'
Sep 03,2014
0 people found
this helpful
We had been treated pretty badly by other agents so, when we came to Cross Keys, we were feeling more than a little disenchanted. But as soon as you walk in, you know you're not dealing with your average agent. The office is friendly (child-friendly ...
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Was this helpful? Yes
By: Rob
Sep 03, 2014
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Hi Celia, Many Thanks for your kind words, it is a beautiful home and I am glad you liked our office. We do try and stand out! ...
Sep 03,2014
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Amanda'
Sep 03,2014
0 people found
this helpful
Cross Keys have been brilliant from start to finish! Most importantly, I felt all the staff offered totally honest & transparent advice, making me safe in the knowledge that I could trust them implicitly. We have successfully sold our property through Cross Keys in a ...
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Was this helpful? Yes
By: Rob
Sep 03, 2014
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Hi Amanda, Thankyou so much for such a speedy review, we love to hear the feedback from our vendors and it spurs us on to keep improving. Glad you have been happy so far and long may it continue! ...
Aug 29,2014
Minithumbup
By: 'David'
Aug 29,2014
1 people found
this helpful
Beverly has been great with regular telephone calls and feedback. We have had several issues with our buyer and have found Cross Keys to be efficient friendly and informative, offering realistic and good advice, acting in our best interests at all times. We have not ...
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Was this helpful? Yes
By: Rob
Sep 03, 2014
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Hi David, Thankyou for your words, I appreciate this has been a long process for you but I am so pleased to hear that despite the issues that have arisen in the sale that you are pleased with our customer service! Nearly there now! ...
Aug 27,2014
Minithumbup
Craig
By: 'IAN CALVERT'
Aug 27,2014
0 people found
this helpful
Cross Keys Estate Agents were totally professional and brilliant at selling our property. They are upfront, always in contact and did exactly what it says on the can. I can not praise them enough and as a big fan of local independent businesses I have ...
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Was this helpful? Yes
By: Craig
Aug 28, 2014
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Thank you for your kinds words Ian! It was a pleasure to deal with you ...
Aug 23,2014
Minithumbup
Jack Merriott MNAEA
By: 'Roger in Winchester'
Aug 23,2014
0 people found
this helpful
We chose Cross Keys because they had shown success in selling similar properties. Jack Merriott started by clearly explaining his approach to the business and gave reasons for their success. While the property sale is still STC all members of staff have been very friendly ...
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Was this helpful? Yes
By: Rob
Sep 03, 2014
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Hi Roger, Many Thanks for your kind words and fingers crossed for a smooth transaction, the buyer is lovely so I am sure all will go well! ...
Aug 20,2014
Minithumbup
By: 'Teresa nation'
Aug 20,2014
0 people found
this helpful
Second seamless transaction with Crosskeys, have now bought and sold through them. Great family feel to the firm, made to always feel you are valued not just another customer....
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Comment on agent fees
Great co petite fee\'s
Was this helpful? Yes
By: Rob
Sep 03, 2014
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Hi Teresa, Many Thanks for your kind words! It is always appreciated! ...
Aug 18,2014
Minithumbup
By: 'VIVIENNE'
Aug 18,2014
0 people found
this helpful
We have just completed on the sale of our flat. Crosskeys were very helpful all the way through, and as the flat was not near to where we lived, Bev Green went out of her way to help us. Several times she checked the flat ...
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Was this helpful? Yes
By: bev
Aug 18, 2014
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Thank you for your kind words, I am so glad we have now completed on the property and you can move forward with what you want to do. It has been a pleasure dealing with you and I wish you all the best. Bev ...
Aug 18,2014
Minithumbup
Jack Merriott MNAEA
Craig
By: 'simon ashwin'
Aug 18,2014
0 people found
this helpful
The above property is not the only property to have been bought and sold with this company. When dealing with all my buying/selling issues the company as a whole were extremely professional and prompt with any information required. Without a doubt i would have ...
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Comment on agent fees
Very impressed and very competetive. one of if not the best rates on the market i could find.
Was this helpful? Yes
By: Rob
Sep 03, 2014
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On Behalf of all of us at Cross Keys may I say many thanks for your kind words and feedback Simon. ...
Aug 18,2014
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Caryl'
Aug 18,2014
0 people found
this helpful
Crosskeys provided me with such a stress free and caring experience of both the sale of my old home and the buying of my lovely retirement flat. Jack knew exactly what my house would go for and predicted that it would be sold very quickly ...
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Was this helpful? Yes
By: Rob
Sep 03, 2014
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Hi Caryl, Many Thanks for the kind words and the flowers and celebrations, I really hope you happy with your new purchase and wish you all the best in the future. Many Thanks once again! ...
Aug 18,2014
Minithumbup
Jack Merriott MNAEA
By: 'David Jeffery'
Aug 18,2014
0 people found
this helpful
Well what can I say, I have recently Sold a property using Crosskey Estates, My first dealings were with Jack, I was renovating my property to Sell on, I asked Jack what tips he could give me to maximise the saleability of my property, he ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: bev
Aug 28, 2014
View all comments (1)
Hi David, Thank you for your kind words. It was our pleasure seeing your sale through to completion. I wish you all the very best. Bev ...
Areas covered
  • P1
  • P2
  • P3
  • P4
  • P5
  • P6
  • P7
  • P8
  • P9
  • P10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£14,500
  • Max: Β£425,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 219 1 120 2 19 1
Staff picture Jack Merriott MNAEA
(137)

Staff picture Steve
(26)

Staff picture Jon
(150)

Staff picture Craig
(23)

Staff picture Rob
(178)

Staff picture Carol
(31)

Staff picture Daniel Moore
(27)

Staff picture Megan Gilmour
(61)

Staff picture Danielle
(38)

Staff picture Jo
(7)

Staff picture Stefan
(1)

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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