• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Carol Huxham
    Carol Huxham
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
No description for branch.
Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099
Dec 13,2014
Minithumbup
Rob Down MNAEA
By: 'SteveC'
Dec 13,2014
0 people found
this helpful
As a fist time buyer Rob has provided me with excellent advice saving me potentially thousands of pounds. He is always polite and readily advises me on things which I am not aware of. He has advised me on strategies to save me money. I am extremely grateful to Rob and he is a credit to Cross Keys Estates and I will certainly be recommending him and his organisation to any friends or colleagues who may enter the property market....
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Was this helpful? Yes
By: Rob
Dec 17, 2014
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Hi Steve, Many Thanks for the kind review and the beer! Always much appreciated and hope yourself and the girls are well. Best of luck with the purchase ...
Dec 04,2014
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Jodie moore'
Dec 04,2014
0 people found
this helpful
Crosskeys team were very helpful and kept us up to date with any details that we required. Nothing was too much trouble....
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By: Rob
Dec 17, 2014
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Many Thanks for the kind words Jodie, Hope all is well and you have settled in nicely! ...
Oct 24,2014
Minithumbup
By: 'PICKARD'
Oct 24,2014
1 people found
this helpful
Seriously amazing customer service, they willl go above and beyond, friendly professional manner i had the priviledge of talking to everyone in the stoke office and all of them 10/10 - will be back when i sell my house - cant praise them enough. Thank you to all of you for making my 1st house purchase stress free -...
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Was this helpful? Yes
Oct 17,2014
Minithumbup
Rob Down MNAEA
By: 'lucy wadge'
Oct 17,2014
0 people found
this helpful
Having bought this property from yourselves to begin with , again with excellent service from Rob especially we had the market on sadly with another agent , much to Robs despair he contacted me and after no sales and not much happening with the other agents , we had the fantastic Rob back who id like to add pretty much sold it the day it went on and with the first viewing .I never doubted Rob for a second and did explain the only reason we went with the other agent was money , to which Robs repl...
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Was this helpful? Yes
By: Rob
Oct 18, 2014
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Hi Lucy, Many Thanks for the wonderful comments once again, your position was understandable so of course we would never hold it against you trying a cheaper alternative elsewhere! We're just glad you were able to come back to us and ultimately sell through us once again! All the best in the future and if ever you do decide to move, you know where to come! Many Thanks ...
Oct 15,2014
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By: 'Mrs Miriam Charlton'
Oct 15,2014
0 people found
this helpful
My first encounter was with Rob Down who came to value my property, Rob was very efficient and polite and carried out his role in a highly professional and friendly manner. The speed at which the house sale was advertised was unbelievable, I chose to submit my own pictures and received no negative comments from Cross Keys, quite the contrary. Rob is a credit to the company! I had my first viewing after only 5 days of advertising and was fortunate to secure a sale almost within 24 hours of the...
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Comment on agent fees
Not yet completed so unable to comment
Was this helpful? Yes
By: Rob
Oct 15, 2014
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Miriam Thankyou so much for the comments, I am genuinely so pleased with how well things have gone so far, fingers crossed for a straight forward transaction with solicitors and all the best in the future. ...
Oct 07,2014
Minithumbup
Jack Merriott MNAEA
By: 'Joe Z'
Oct 07,2014
0 people found
this helpful
Cross Keys Estates did exactly what was said on the tin. They sold my flat for very nearly the asking price to a Gentleman who is willing to allow me to rent it from him for a little while. They always kept me informed and asked me if my circumstances had changed and if I was still happy with the way things were going. The professionalism and enthusiasm shown by Jack Merriott and Bev Green during the whole process of selling my flat was first class....
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Comment on agent fees
Happy
Was this helpful? Yes
Sep 30,2014
Minithumbup
By: 'Mrs H'
Sep 30,2014
0 people found
this helpful
Bev went out of her way to assist us, firstly with arranging the viewing of the property at short notice and taking into account the distance we would have to travel to view the property. In all my dealings with Bev she has been polite and professional, even through the more stressful times!! We also had help in Bev's absence from Tom or Jack, again, all very helpful friendly and professional. Thank you all so much for making things happen!...
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By: Bev
Sep 30, 2014
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Thank you for such a kind review, it has been our pleasure helping you find your new home and we wish you all the very best for the future. Kind regards Bev ...
Sep 03,2014
Minithumbup
By: 'C. Anderson'
Sep 03,2014
0 people found
this helpful
We had been treated pretty badly by other agents so, when we came to Cross Keys, we were feeling more than a little disenchanted. But as soon as you walk in, you know you're not dealing with your average agent. The office is friendly (child-friendly in particular which helps when you're hauling round your tired, bored sprats, as we were) and relaxed, the staff seem happy to be there and, above all, you get the feeling you can trust what you're being told which is no mean feat in this market....
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By: Rob
Sep 03, 2014
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Hi Celia, Many Thanks for your kind words, it is a beautiful home and I am glad you liked our office. We do try and stand out! ...
Sep 03,2014
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By: 'Amanda'
Sep 03,2014
0 people found
this helpful
Cross Keys have been brilliant from start to finish! Most importantly, I felt all the staff offered totally honest & transparent advice, making me safe in the knowledge that I could trust them implicitly. We have successfully sold our property through Cross Keys in a short period of time - testament to their fabulous marketing and professionalism. Specifically Rob, Jack & Bev (although I'm sure all the team are equally well trained!) - we thank you for a brilliant job! Hopefully we wo...
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Was this helpful? Yes
By: Rob
Sep 03, 2014
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Hi Amanda, Thankyou so much for such a speedy review, we love to hear the feedback from our vendors and it spurs us on to keep improving. Glad you have been happy so far and long may it continue! ...
Aug 29,2014
Minithumbup
By: 'David'
Aug 29,2014
1 people found
this helpful
Beverly has been great with regular telephone calls and feedback. We have had several issues with our buyer and have found Cross Keys to be efficient friendly and informative, offering realistic and good advice, acting in our best interests at all times. We have not had a lot of experience in the property market but were recommended Cross Keys and are very pleased with all aspects of the service we have received. We have no hesitation in recommending them to anyone, including friends and fami...
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Was this helpful? Yes
By: Rob
Sep 03, 2014
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Hi David, Thankyou for your words, I appreciate this has been a long process for you but I am so pleased to hear that despite the issues that have arisen in the sale that you are pleased with our customer service! Nearly there now! ...
Aug 27,2014
Minithumbup
Craig McMillan Duncan MNAEA DipDEA
By: 'IAN CALVERT'
Aug 27,2014
0 people found
this helpful
Cross Keys Estate Agents were totally professional and brilliant at selling our property. They are upfront, always in contact and did exactly what it says on the can. I can not praise them enough and as a big fan of local independent businesses I have told all my friends about them. I LIKE A COMPANY WHO ARE HUMAN, NO FALSE PROMISES AND DELIVER. They truly did....
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By: Craig
Aug 28, 2014
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Thank you for your kinds words Ian! It was a pleasure to deal with you ...
Aug 23,2014
Minithumbup
Jack Merriott MNAEA
By: 'Roger in Winchester'
Aug 23,2014
0 people found
this helpful
We chose Cross Keys because they had shown success in selling similar properties. Jack Merriott started by clearly explaining his approach to the business and gave reasons for their success. While the property sale is still STC all members of staff have been very friendly but most importantly very swift and relevant in their communication - by telephone, email and text. At a time of stress they have been a pleasure to have as an agent....
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By: Rob
Sep 03, 2014
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Hi Roger, Many Thanks for your kind words and fingers crossed for a smooth transaction, the buyer is lovely so I am sure all will go well! ...
Aug 20,2014
Minithumbup
By: 'Teresa nation'
Aug 20,2014
0 people found
this helpful
Second seamless transaction with Crosskeys, have now bought and sold through them. Great family feel to the firm, made to always feel you are valued not just another customer....
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Comment on agent fees
Great co petite fee\'s
Was this helpful? Yes
By: Rob
Sep 03, 2014
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Hi Teresa, Many Thanks for your kind words! It is always appreciated! ...
Aug 18,2014
Minithumbup
By: 'VIVIENNE'
Aug 18,2014
0 people found
this helpful
We have just completed on the sale of our flat. Crosskeys were very helpful all the way through, and as the flat was not near to where we lived, Bev Green went out of her way to help us. Several times she checked the flat and collected any post and forwarded it on to us. We are very grateful to her for this as it was more than she needed to do. She also kept us very well informed about prospective viewings, feedback, offers and then the progression of the sale leading finally to completion....
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Was this helpful? Yes
By: bev
Aug 18, 2014
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Thank you for your kind words, I am so glad we have now completed on the property and you can move forward with what you want to do. It has been a pleasure dealing with you and I wish you all the best. Bev ...
Aug 18,2014
Minithumbup
Jack Merriott MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'simon ashwin'
Aug 18,2014
0 people found
this helpful
The above property is not the only property to have been bought and sold with this company. When dealing with all my buying/selling issues the company as a whole were extremely professional and prompt with any information required. Without a doubt i would have no issues in buying and selling with them again in the future. Very high standards. On a one to one basis my main point of contact was Jack Merriott and in his absence was Craig Duncan, Both who i found very easy to discuss matters with...
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Comment on agent fees
Very impressed and very competetive. one of if not the best rates on the market i could find.
Was this helpful? Yes
By: Rob
Sep 03, 2014
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On Behalf of all of us at Cross Keys may I say many thanks for your kind words and feedback Simon. ...
Aug 18,2014
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Caryl'
Aug 18,2014
0 people found
this helpful
Crosskeys provided me with such a stress free and caring experience of both the sale of my old home and the buying of my lovely retirement flat. Jack knew exactly what my house would go for and predicted that it would be sold very quickly and indeed a buyer was found within a week which was amazing! Rob took great pictures of my home and showed people around and has a good professional but friendly manner and was very patient with my queries when I had them. My initial contact with Crosskey...
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By: Rob
Sep 03, 2014
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Hi Caryl, Many Thanks for the kind words and the flowers and celebrations, I really hope you happy with your new purchase and wish you all the best in the future. Many Thanks once again! ...
Aug 18,2014
Minithumbup
Jack Merriott MNAEA
By: 'David Jeffery'
Aug 18,2014
0 people found
this helpful
Well what can I say, I have recently Sold a property using Crosskey Estates, My first dealings were with Jack, I was renovating my property to Sell on, I asked Jack what tips he could give me to maximise the saleability of my property, he said " Dave I will come around and have a look for you " which I was suprised at as I would have expected him to tell me over the phone, I thought this was a very personal touch. Jack gave me some great tips of what the market expects today,I followe...
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Comment on agent fees
N/A
Was this helpful? Yes
By: bev
Aug 28, 2014
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Hi David, Thank you for your kind words. It was our pleasure seeing your sale through to completion. I wish you all the very best. Bev ...
Aug 11,2014
Minithumbup
Jack Merriott MNAEA
By: 'Rosemary Marshall'
Aug 11,2014
0 people found
this helpful
I have moved several times and always have more than one agent to give me a quote. But as soon as Jack came out to view my property I knew he was the agent for me .Very positive and genuine ,very good rates ,and soon got the ball rolling.Craig accompanied him to get the photos, details and measuring done. Beverly,who has a very warm and friendly manner did the TWO viewings,and sold our property on the second viewing in less than a week . I was delighted. That was not the end of it as I was buy...
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Comment on agent fees
Very Good Rates .
Was this helpful? Yes
By: bev
Aug 11, 2014
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Thank you Rosemary, It was lovely dealing with you and I bet you have made your new home as beautiful as the one you sold. I wish you well. ...
Aug 07,2014
Minithumbup
By: 'Mrs Renshaw'
Aug 07,2014
0 people found
this helpful
Myself and my husband have found all the staff at Cross keys in plymouth extremely helpful,friendly and professional. We initially viewed a number of property's with them and found the 'family' friendly relaxed approach a refreshing change- there was absolutely no pressure! I have already recommended them to others for use and will not hesitate in the future to use them again. The clear communication and professional, supportive approach has been top class all the way and I can not fault the ser...
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By: Rob
Aug 13, 2014
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Many Thanks for your kind words from all of us in the Stoke office. ...
Aug 07,2014
Minithumbup
By: 'Laura Thompson'
Aug 07,2014
0 people found
this helpful
Cross keys were excellent when selling my property. They have good advice and selling tips and they were very efficient with the whole process. The photos that were taken to advertise my property showed the house in the best possible way and they managed to get viewings in the first few days and it sold straight away. They kept us well informed throughout the process and made sure everything went smoothly. I have also brought properties with cross keys and again they worked very efficiently ...
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Comment on agent fees
The fees were very good and competitive as not many agents around can arch the fees I was given and for the excellent service was worth every penny.
Was this helpful? Yes
By: Rob
Aug 13, 2014
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Many Thanks for your comments Laura, we always appreciate feedback. ...
Aug 05,2014
Minithumbup
Jack Merriott MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'Yvonne'
Aug 05,2014
0 people found
this helpful
The service that I recieved was nothing but first class and highly professional, especially that of Jack Merriott and Craig McMillan-Duncan. The staff are always very friendly, knowledgable and extremely helpful and polite. It has been an absolute pleasure dealing with Cross Keys Estates, who I would highly recommend....
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By: Jack
Aug 05, 2014
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It's been a pleasure having you as a client. I am glad you appreciated our service. ...
Aug 05,2014
Minithumbup
Craig McMillan Duncan MNAEA DipDEA
By: 'SteveA'
Aug 05,2014
0 people found
this helpful
Desperatley looking to purchase somewhere to live, after trying every agent I could think of in Plymouth I remembered an office in Stoke Village. On entering the office I was met by Craig who took all my anticipated requirements, then came up with a list of suitable properties of which I was able to view imediatlely. On returning to the office Bev then suggested a property that she thought would be perfect and it was! I have bought and sold many times and this was by far the smoothist transac...
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Was this helpful? Yes
By: Bev
Aug 05, 2014
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Hi Steve, Thank you for your kind words. Who would of guessed that your walking into the office would resulted in a long lasting friendship with yourself and Justin. ...
Aug 05,2014
Minithumbup
Jack Merriott MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'Thea Reade'
Aug 05,2014
0 people found
this helpful
Jack and Craig were excellent in helping me sell my house within 2 days of putting on the market... They helped me by suggesting how best to give my house the wow factor to viewers - they are the best estate agents in the area and would definitely not hesitate to use them again and recommend Cross Keys very highly for sales, purchase and letting... I have used them in each capacity....
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Comment on agent fees
The fee was reasonably priced
Was this helpful? Yes
By: Jack
Aug 06, 2014
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Thank you so much for your kind words. I am so happy that we helped you with your move and that we have stayed in contact ever since. Again a big big heart felt thank you. ...
Aug 04,2014
Minithumbup
Jack Merriott MNAEA
By: 'Paul Sturrock'
Aug 04,2014
0 people found
this helpful
Crosskeys found me a buyer very quickly for a house that was becoming stale sat on the market with another estate agent. Jack is excellent at preparing a house for market , displaying the property to high standards. Plenty of good photos of every room and very detailed description. The service they provide is top class with nothing being too much trouble, communication is excellent and constant updates on progress in an open & honest manner. Crosskeys will do the very best for buyer & se...
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By: Jack
Aug 05, 2014
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A big thank you from me and the whole team for your kind words. ...
Aug 04,2014
Minithumbup
Jack Merriott MNAEA
By: 'Walter Combstock'
Aug 04,2014
0 people found
this helpful
My Sale was not an easy sale, due to it being an ex council flat but Jack kept me informed every step of the way was always friendly, polite and professional. He kept all promises with updates and i would hihly recemmend Cross Keys estates and Jack. this is the third time in 10 years i have used them with excellent service each time....
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By: Jack
Aug 05, 2014
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It was an absolute pleasure Wally. We are here any time you need us. ...
Aug 04,2014
Minithumbup
Jack Merriott MNAEA
By: 'Nicoleflooks'
Aug 04,2014
0 people found
this helpful
Jack has provided us with a first class service over the 10 years in which we have dealt with crosskeys. His team provide a professional and welcoming atmosphere at all times. I would always use Crosskeys to sell property in the Plymouth area....
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By: Jack
Aug 05, 2014
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What can I say but a big hearted thank you. x ...
Aug 04,2014
Minithumbup
Jack Merriott MNAEA
By: 'Maureen Stockdale'
Aug 04,2014
0 people found
this helpful
We needed to buy a property for our disabled son, we had very specific needs and a set budget. Cross Keys were not only intuitive and sympathetic they treated our son with utmost respect. Listened to his wishes and expectations and worked very hard to find a suitable property. We have been very impressed with how professional they are and their efficient approach. They have succeeded in making his dreams of owning his own property come true. Thank you all at Cross Keys especially Jack for gettin...
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By: Jack
Aug 05, 2014
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Thank you for your kind words, you have been fantastic x ...
Aug 04,2014
Minithumbup
Jack Merriott MNAEA
By: 'L Smith'
Aug 04,2014
0 people found
this helpful
I purchased my house through this agent some time ago. It was a very difficult and time consuming transaction and I cannot praise Jack and his team highly enough for all they did to ensure ultimate completion. More recently Jack has advised me and provided a valuation with regard to selling two of my properties and when the time is right I will certainly be using Cross Keys to sell later this year. Jack has also put me in touch with the financial advisor at his Mannamead branch, who was very ...
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By: ack
Aug 05, 2014
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Thank you for your kind words, it has been a real pleasure. ...
Aug 03,2014
Minithumbup
Jack Merriott MNAEA
By: 'Barry Holmes'
Aug 03,2014
0 people found
this helpful
It has been a very surprisng and rewarding experience using Cross Keys as my low expectations of estate agents in general has been seriously challenged. Firstly, in meeting Jack who was right on time, smart, warm and to the point. I resonated with him straight away and in a very short period of we got right to where I wanted to be without timewasting. He then set about geting his whole team mobilised to maximise the look and value of my Mum's house delighting her in the process. Within a week w...
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Comment on agent fees
Very good value
Was this helpful? Yes
By: Jack
Aug 05, 2014
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What can I say apart from thank you for trusting me to refurbish the house. Your faith in my abilities was very motivating and I'm so glad it all went according to plan. Again THANK YOU. ...
Aug 03,2014
Minithumbup
By: 'Mark'
Aug 03,2014
0 people found
this helpful
Excellent service and polite staff, i am not so good with paperwork, so they took me though it all and helped as much as they could. I liked the fact that they sent me texts on progress, that was comforting that it was all going ahead....
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By: Jack
Aug 05, 2014
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A big big thank you for your review. IT was our pleasure. ...
Areas covered
  • P1
  • P2
  • P3
  • P4
  • P5
  • P6
  • P7
  • P8
  • P9
  • P10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£14,500
  • Max: Β£425,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 194 1 103 2 18 1
Jack Merriott MNAEA Jack Merriott MNAEA
Director
115 reviews

About Jack Jack is one of the co-founders of Cross Keys Estates and has been instrumental in making Cross Keys what it is today, a successful Independent company with old fashion View full profile
Jon Curtis MNAEA Jon Curtis MNAEA
Senior Property Consultant (Sales)
93 reviews

About Jon I have been in estate agency since 2010, when I joined a local, independent Company at the tender age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, p View full profile
Tom Duncan DipDEA Tom Duncan DipDEA
Property Consultant (Sales)
63 reviews

About Tom I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very p View full profile
Steve Jones FNAEA MARLA Steve Jones FNAEA MARLA
Director
15 reviews

About Steve I am a Director of the Company and a vastly experienced Estate Agent, having worked within the industry since 1978 throughout Devon and Cornwall, but predominantly within Plymouth City. My enthusia View full profile
Rob Down MNAEA Rob Down MNAEA
Senior Property Consultant (Sales)
147 reviews

About Rob I have been working at Cross Keys for a few years now, what inspired me to get started in the industry was a passion for architecture, Internal design and building renovations. Being based in the S View full profile
Carol Huxham Carol Huxham
Lettings Manager
15 reviews

About Carol I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge View full profile
Craig McMillan Duncan MNAEA DipDEA Craig McMillan Duncan MNAEA DipDEA
Director
18 reviews

About Craig Craig, has been with the company since 2003 and is a local lad who went to school and was brought up in the Stoke area. He is also the Energy Assessor for the company and can provide Domestics in anti View full profile
Jake Brown Jake Brown
Property Consultant (Lettings)
54 reviews

About Jake As Sales and Lettings Consultant, my role within the company is to conduct viewings, man the office and deal with all general enquiries with regards to both our sales and lettings properties. I am ver View full profile
Megan Gilmour Megan Gilmour
Property Consultant (Lettings)
34 reviews

About Megan My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in View full profile
Daniel Moore Daniel Moore
Property Consultant (Sales)
5 reviews

About Daniel My name is Daniel and I joined Cross Keys Estates after 3 years in retail. I knew it wasn’t a career I wanted to pursue and I was looking for something I could be proud of. I moved to Plymouth f View full profile

Job vacancies

Please see a list of jobs available

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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