• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Jon
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
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    Megan Gilmour
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    Danielle
  • Staff picture
    Jo
  • Staff picture
    Stefan
No description for branch.
Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099
Aug 30,2015
Minithumbup
Rob
By: 'Nicky'
Aug 30,2015
0 people found
this helpful
I recently dealt with rob to get a valuation on my mothers flat. He was on time and very helpful. I was only in Plymouth for a week as I live in Wales. He dealt with every thing very quickly for me. I would recommend ...
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By: Rob
Oct 03, 2015
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Hi Nicky, Hope the sale is progressing nicely, all the best! ...
Aug 18,2015
Minithumbup
Rob
By: 'Becky martyn'
Aug 18,2015
0 people found
this helpful
I was so impressed with the attention to detail rob gave whilst selling our property. The information we received before deciding to go with cross keys was not bias or too persuasive, just honest and gave us time to consider our options. The photographs looked ...
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Was this helpful? Yes
By: Rob
Oct 03, 2015
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Hi Becky, Hope you are settling in well, all the best. ...
Aug 12,2015
Minithumbup
Rob
By: 'Hayes & Burnard'
Aug 12,2015
0 people found
this helpful
As first time buyers we literally had no clue with the process of buying a house. The service we received was exceptional and extremely efficient. We both felt very comfortable and the advice given to us has been outstanding. Rob goes above and beyond, and ...
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Comment on agent fees
n/a
Was this helpful? Yes
By: Rob
Oct 03, 2015
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Thankyou for your comments, will be interested to see how the project is coming along! Be sure to invite us back once you are finished! ...
Jul 29,2015
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Vicki'
Jul 29,2015
0 people found
this helpful
I cannot praise Cross Keys enough. From an initial consultation and fair valuation, to the time and care taken on the photos and description where they dressed the rooms to show them off to their very best. The team's communication throughout the whole process has ...
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Comment on agent fees
Middle of the road fees; some are cheaper, many are more expensive
Was this helpful? Yes
By: Rob
Jul 29, 2015
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Hi Vicki, Thank you so much for your kind words, it means a great deal to us to get such fantastic feedback. All the best with your move and we hope you settle well into your new home. ...
Jul 09,2015
Minithumbup
Rob
By: 'Bellavista'
Jul 09,2015
0 people found
this helpful
From day one Rob provided us with a gracious and accommodating service, always quick to respond to our queries, communicating professionally and with knowledge and solving problems/requests as they arose. Many thanks to him and the team at Crosskeys....
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Was this helpful? Yes
By: Tom
Jul 30, 2015
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Thank you very much for the review! all feedback given is appreciated, best of luck in your new home! ...
Jul 08,2015
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Mr & Mrs Avery'
Jul 08,2015
0 people found
this helpful
Recently sold with Cross Keys and was happy with the service from start to finish. Jack was very enthusiastic and Rob was very professional with his photography. We felt reassured in experienced hands. We would be happy to use them again and to recommend them. ...
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Comment on agent fees
Reasonable in comparison to the big national agents.
Was this helpful? Yes
By: Tom
Jul 30, 2015
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Thank you so much for your kind words! all the best with your new home, any way we can help in the future please don't hesitate to get in touch! ...
Jul 02,2015
Minithumbup
Rob
By: 'S'
Jul 02,2015
0 people found
this helpful
Cross Keys were the agent who I bought my house through and from start to finish I found both Tom and Rob to be incredibly efficient and knowledgable when it came to my purchase. They were friendly and courteous and always made themselves available to ...
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Was this helpful? Yes
By: Tom
Jul 30, 2015
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Hi Sophie, thank you very much for the feedback! it was our pleasure, if there is anything we can do for you again please feel free to get in touch, you know where we are! ...
Jun 21,2015
Minithumbup
By: 'Lisa White'
Jun 21,2015
0 people found
this helpful
Jake Brown,is amazing estate agent,he is professional,friendly,approachable young man,who listens to what you need and require.He has work tirelessly to secure a sale for my late mums house,I would highly recommend Jake for you needs,as he will ...
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Was this helpful? Yes
By: jake brown
Jun 23, 2015
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wow what a great re-view. im happy to have been a good help & im glad everything has gone swimmingly. ...
Jun 16,2015
Minithumbup
Rob
By: 'P. Taylor'
Jun 16,2015
0 people found
this helpful
I sold my house through Cross Keys because they where highly recommend and I must say they did not disappoint they where reliable, friendly and professional all the way through making it a smooth and stress free transaction, special praise to Rob and Tom who ...
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Was this helpful? Yes
By: Tom
Jul 30, 2015
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Hi Paul, Thank you so much for your kind words, it means a great deal to us to get such fantastic feedback. All the best with your move and we hope you settle well into your new home. ...
Jun 15,2015
Minithumbup
Rob
By: 'Anna Czarnocinska'
Jun 15,2015
0 people found
this helpful
I choose Cross Keys long before I decided to sell my house ,was always interested in a property market and by monitoring all other agents they seemed to be very truthful in their valuations and most importantly even though it's a very competitive market with ...
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By: Rob
Jun 15, 2015
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Hi Anna, Thank you so much for your comments, It was a beautiful house and was always going to be popular, fingers crossed for a smooth transaction! ...
Jun 15,2015
Minithumbup
Rob
By: 'Lisa Buckley'
Jun 15,2015
0 people found
this helpful
This is the second time we have used crosskeys to sell our property and I would never use any other estate agent. They are all very professional and their service is second to none. The photo's they took of our property were excellent and showed ...
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Was this helpful? Yes
By: Rob
Jun 15, 2015
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Thank you Lisa for your kind words, it is very much appreciated! We look forward to seeing you again if ever you need to buy or sell in the future! ...
Jun 13,2015
Minithumbup
Rob
By: 'stuart sinclair'
Jun 13,2015
0 people found
this helpful
Rob was a great agent,he arranged a viewing at short notice was very professional on the viewing,knowing allot about the properties history..he worked well with my self and the vendor to complete the sale in under one month,excelent.....would highly recomend ...
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By: Rob
Jun 15, 2015
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Hi Stuart, Many Thanks for your kind words and we are really looking forward to seeing the property again once you have fully renovated it! All the best ...
Jun 09,2015
Minithumbup
Rob
By: 'D smith'
Jun 09,2015
0 people found
this helpful
The service provided by cross keys was very helpful which , was great with helping me buy my new home. Thanks rob....
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May 25,2015
Minithumbup
Rob
By: 'Alec'
May 25,2015
0 people found
this helpful
I cannot fault the service provided. I was a nervous first time buyer and the Stoke team helped me all the way through. Great team!...
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By: Rob
May 26, 2015
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Hi Alec, Many Thanks for your kind words, it is always appreciated! ...
May 11,2015
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Dr Wendy Meddelton'
May 11,2015
0 people found
this helpful
After being on the market for 4 months with a leading estate agent. X keys sold my property within days! There details were professional and there service excellent highly recommend...
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Was this helpful? Yes
By: Rob
May 11, 2015
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Hi Wendy, Many Thanks for your kind words, it just goes to show being a local agent sometimes reaps massive benefits, we look forward to a smooth sale! ...
Apr 29,2015
Minithumbup
Jack Merriott MNAEA
Rob
By: 'stanley'
Apr 29,2015
1 people found
this helpful
This was a very difficult sale but with the help of Rob,Tom and Jack they were able to guide us through to a satisfactory end.Keeping us informed from the outset which became very complicated due to the amount of people involved.We would ...
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Was this helpful? Yes
By: Rob
Apr 29, 2015
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Hi Ted & Yonas Thank you for your kind words, glad we all got the outcome we were waiting for, it was a long time coming! ...
Apr 28,2015
Minithumbup
Rob
By: 'Leanne'
Apr 28,2015
0 people found
this helpful
Rob was very polite accommodating and very friendly , he squeezed an appointment in out of working hours , as I was unable to attend other times provided ,which was very kind and accommodating ,On meeting rob he made my partner and I feel very at ease ...
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Was this helpful? Yes
By: Rob
Apr 28, 2015
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Hi Leanne, No problem, always happy to put in the effort! Best of luck with your search! ...
Apr 26,2015
Minithumbup
Rob
By: 'Chris Healey'
Apr 26,2015
0 people found
this helpful
I cannot fault the whole team at Cross Keys who dealt with my purchase in an exemplary manner. The seller consistently procrastinated, but they were in contact with both their solicitor, the agent selling them a property and my solicitor to try and move things ...
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Was this helpful? Yes
By: Tom
Jan 06, 2016
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Hi Chris, thank you very much for your kind words, as an independent agent we thrive off of customer feedback and it is brilliant to see that you were happy with our service. best of luck with the refurbishment! ...
Apr 21,2015
Minithumbup
By: 'Kat'
Apr 21,2015
0 people found
this helpful
I found Tom very helpful in showing me around the property and willing to take away any questions that I had. Tom allowed privacy to view the property even though there were multiple back to back viewings which was much appreciated. Tom was willing to ...
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By: Tom
Apr 21, 2015
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Thanks for those kind words Kat, I really appreciate it. Glad I could be of help, if there is anything else we can do for you just let us know! ...
Apr 14,2015
Minithumbup
Rob
By: 'Stephen'
Apr 14,2015
0 people found
this helpful
I thought Rob Down did an excellent survey of my property. He gave good customer service. I would recommend him....
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By: Rob
Apr 14, 2015
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Hi Stephen, Thank you for taking the time to leave some comments on my valuations on your properties, as promised it will always be honest and constructive. All the best with the marketing decisions! ...
Apr 02,2015
Minithumbup
Rob
By: 'Ian Chapman'
Apr 02,2015
0 people found
this helpful
I placed the property on the market with Cross Keys and they had arranged 5 viewings within a week resulting in three offers one of which was accepted. The staff kept me informed of all developments and visits to the house in a prompt and efficient ...
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By: Rob
Apr 02, 2015
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Hi Ian, Delighted with the comments, really pleased with how things have progressed and I hope you are too! All the best with any future endeavors and we hope to see you again should you ever need to sell a property! ...
Apr 02,2015
Minithumbup
Rob
By: 'Ian loze'
Apr 02,2015
0 people found
this helpful
Tom and Rob were absolutely brilliant in actively facilitating the sale of my property. Their communication was excellent and especially important to me as I live away from the location of my property in the week. Thank you Tom, Rob and the Cross Keys team!...
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Was this helpful? Yes
By: Rob
Apr 02, 2015
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Hi Ian, Thank you so much for your kind words, we really appreciate the time taken to leave feedback. Fingers crossed for a smooth transaction I know your buyers are super keen and delighted to be acquiring such a fantastic start to their journey on the property ladder! ...
Mar 27,2015
Minithumbup
Rob
By: 'lucy'
Mar 27,2015
0 people found
this helpful
I have excepted an offer for my property. I have found Cross keys very down to earth and honest staff. I had only been on the market for a week....
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By: Rob
Mar 27, 2015
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Hi Lucy, Thank you so much for your kind words, As you know I absolutely loved your house and it seems the viewing public did also! All the best ...
Mar 27,2015
Minithumbup
By: 'K'
Mar 27,2015
0 people found
this helpful
We would like to thank Tom and the team for making the process run very smoothly. Tom was able to answer all of our questions and returned our calls quickly if we called with a question out of hours. Very approachable and friendly. I found ...
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Was this helpful? Yes
By: Tom
Mar 27, 2015
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Thanks for those kind words Kim, we're happy to have been of service! Hope all is going well in your new home :) ...
Mar 26,2015
Minithumbup
Jack Merriott MNAEA
Craig
By: 'Lee Ashcroft'
Mar 26,2015
0 people found
this helpful
The overall service was comprehensive and effective from initial meeting, to uploading photos, and finally providing feedback on potential tenant visits; due diligence of the whole process was first class in execution. I view the effectiveness of the service from 'cradle to grave' in the ...
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By: Rob
Mar 26, 2015
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Hi Lee, On behalf of everyone at Cross Keys, delighted you have found the process so easy. The photo's did look fantastic and I am sure combined with the quality of workmanship put into the house itself and the details produced was what got it rented so quickly! All the best ...
Mar 26,2015
Minithumbup
Rob
By: 'John & Sue Griffiths'
Mar 26,2015
0 people found
this helpful
Following a pleasant and informative meeting with Jack we decided to choose Cross Keys for their local knowledge and realistic valuation of our property. This was our first house sale and being both in our 60's we were nervous. We need not have worried as ...
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By: Tom
Mar 28, 2015
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Thank you for our kind words! Glad it was as stress-less as it was for you, it was our pleasure! ...
Mar 16,2015
Minithumbup
By: 'Angie'
Mar 16,2015
0 people found
this helpful
Cross keys arranged a tenant find for my property. It was the first time I had rented a property therefore a bit apprentice about the whole process. Photos of the property were taken and advertised on the Internet the same day. Within hours of my ...
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Comment on agent fees
Excellent agreed fees.
Was this helpful? Yes
By: Rob
Mar 26, 2015
View all comments (1)
On behalf of Cross Keys I would like to just say thank you for your kind words, the rental market is always full of potential tenants and the best houses usually do rent immediately! ...
Mar 05,2015
Minithumbup
Rob
By: 'Kevin archer'
Mar 05,2015
0 people found
this helpful
Have just sold our home in 48 hours after jack, rob,Tom put it on the market ! Jack ( the boss )went above and beyond to help us in setting the house up for sale , Rob did a great job of photos and finding our buyers ( called ...
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By: Rob
Mar 05, 2015
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Hi Kevin, Always nice to see when clients come back to use our services time and again, glad to see how popular the property has been and fingers crossed for a smooth transaction! ...
Mar 05,2015
Minithumbup
Rob
By: 'Mr Martin'
Mar 05,2015
0 people found
this helpful
We have recently purchased a property using Cross Keys, on the initial viewings Rob was very helpful providing useful information and knowledge about the property itself, its history and the area, we dealt with Rob and Tom in the sale and again it has been ...
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By: Tom
Mar 06, 2015
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Thank you very much for your kind words, any feedback is greatly appreciated! ...
Mar 02,2015
Minithumbup
Jack Merriott MNAEA
By: 'Colin'
Mar 02,2015
0 people found
this helpful
The Cross Keys team were extremely efficient and helpful in our search for a property. Their knowledge of the local area and of the property itself was detailed and invaluable when it came to choosing our home. Thank you Jack and the team....
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By: Jack
Mar 11, 2015
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It was a pleasure dealing with you, I hope you will both be very happy in your new home. ...
Areas covered
  • P1
  • P2
  • P3
  • P4
  • P5
  • P6
  • P7
  • P8
  • P9
  • P10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£14,500
  • Max: Β£425,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 220 1 121 2 19 1
Staff picture Jack Merriott MNAEA
(139)

Staff picture Jon
(150)

Staff picture Steve
(26)

Staff picture Craig
(23)

Staff picture Rob
(179)

Staff picture Carol
(31)

Staff picture Daniel Moore
(28)

Staff picture Megan Gilmour
(61)

Staff picture Danielle
(39)

Staff picture Jo
(7)

Staff picture Stefan
(2)

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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