• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Megan Gilmour
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Stefan
No description for branch.
Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099
Jun 15,2016
Minithumbup
Jack Merriott MNAEA
By: 'Aimee & Leon'
Jun 15,2016
0 people found
this helpful
We finally did it! I cannot thank you enough - if I could've named all staff members I would have! From our initial viewing to finally completing today it has been a rocky road but not at any stage have you guys made it tricky ...
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Comment on agent fees
N/a
Was this helpful? Yes
By: Nathan Cooper
Jun 16, 2016
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Thank you Aimee! So glad you can finally move in and enjoy Plymouth over the summer! ...
May 11,2016
Minithumbup
By: 'Claire white'
May 11,2016
0 people found
this helpful
I felt as ease with the guys from cross keys. Friendly professional service. Nothing was to much trouble - highly recommended Thanks very much...
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Comment on agent fees
Great
Was this helpful? Yes
By: Tom
Jul 12, 2016
View all comments (1)
Thanks Claire! We are always here for when the comes to sell again. All the best for the meantime! ...
May 09,2016
Minithumbup
Rob
By: 'Murphy'
May 09,2016
0 people found
this helpful
First rate service, my house was marketed with a larger, far more expensive agent for nine weeks with no joy. Crosskeys had it sold within two weeks. A completely painless experience....
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Was this helpful? Yes
May 06,2016
Minithumbup
Rob
By: 'Dan Johnson'
May 06,2016
0 people found
this helpful
The guys at Cross Keys have been excellent. They gave me honest feedback and pretty much delivered as they explained they would in the outset. I would most certainly recommend them in the future....
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Comment on agent fees
The fees were the best of the 4 agents I looked into.
Was this helpful? Yes
By: Tom
May 06, 2016
View all comments (1)
Thank you very much Dan for taking the time to leave a comment. I am pleased to see you are happy, and i wish you the best of luck in the future! Take care ...
Apr 26,2016
Minithumbup
Rob
By: 'Mrs A Wassall'
Apr 26,2016
0 people found
this helpful
Having just exchanged on the sale of my house I can honestly say that the team at the Stoke office have been brilliant and supported me throughout. Rob Down, provided the first point of contact and was realistic and honest about the property, and Nathancooper ...
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Comment on agent fees
A very respectable fee and worth it for the guidance and help they have offered.
Was this helpful? Yes
By: Nathan Cooper
Apr 28, 2016
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Thank you Anita! We rely on word of mouth and good reviews so it is nice to see that the hard works pays off. You know where we are if you ever need us again! ...
Apr 22,2016
Minithumbup
Rob
By: 'Duncan and Alix Rhodes'
Apr 22,2016
0 people found
this helpful
Rob has been the perfect estate agent. He has stayed in touch regularly and frequently throughout year selling process. At all stages he has been extremely friendly, supportive, considerate, professional and generous with his time. Their were several times when he stayed late beyond office ...
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Comment on agent fees
Very reasonable and competitive fees.
Was this helpful? Yes
By: Rob
Apr 28, 2016
View all comments (1)
Hi Duncan & Alix, Thank you so much for your kind comments, I know the sale was a tough one at times but I am so pleased that you felt the service received was still of a high standard. If you should ever find yourselves in the area again, do not hesitate to make contact. ...
Apr 20,2016
Minithumbup
Rob
By: 'Taz Locke'
Apr 20,2016
0 people found
this helpful
A very friendly, honest and professional service. Rob, Nathan and Tom were extremely helpful throughout the very brief transaction selling my house. Rob in particular was extremely pro active, I never had to chase for information or updates infact he was so efficient it was ...
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Comment on agent fees
The fee's are excellent value, far more competitive than other agents added with a very knowledgable and personal service a very satisfied customer.
Was this helpful? Yes
By: Rob
Apr 28, 2016
View all comments (2)
Hi Taz, Many Thanks for your comments, it's always appreciated to read such a lovely review, hope all goes smooth with the completion! Many Thanks ...
Mar 10,2016
Minithumbup
Rob
By: 'Becky'
Mar 10,2016
0 people found
this helpful
Professional and knowledgeable throughout and communication was particularly good. Always managed to speak to someone quickly and call backs made promptly. Thanks for all your help....
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Was this helpful? Yes
By: Rob
Mar 17, 2016
View all comments (1)
Hi Becky, Many Thanks for your kind words, best of luck in your new home. ...
Mar 08,2016
Minithumbup
Rob
By: 'Julieb'
Mar 08,2016
0 people found
this helpful
Very professional from the start, once sold it went very smoothly and the staff responded to any communication promptly. Rob was very helpful and I would recommend him to anyone selling their property....
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Comment on agent fees
Good
Was this helpful? Yes
By: Thomas Duncan
Mar 17, 2016
View all comments (1)
Thank you so much for your kind words, all customer feedback is all very much appreciated! We are delighted to see another happy customer ...
Mar 04,2016
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Mark Lowry'
Mar 04,2016
0 people found
this helpful
Just sold my house though Cross Keys Estates Agents, they worked hard to get me the right buyer at the right price. I was very pleased with the way they kept me informed about viewings and feedback from each viewing. Also i liked the way ...
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Comment on agent fees
Fee's are very reasonable
Was this helpful? Yes
By: Rob
Mar 17, 2016
View all comments (1)
Hi Mark, Many Thanks for your comments, feedback is always greatly appreciated. ...
Feb 17,2016
Minithumbup
By: 'Gill'
Feb 17,2016
0 people found
this helpful
All the people i have met and dealt with first at a viewing and then as a seller were exceptionally kind efficient and always give of their best...thank you. I was recommended by another seller to ask this office to help and i would ...
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Comment on agent fees
Very good for the ser ice given.
Was this helpful? Yes
By: Nathan Cooper
Feb 17, 2016
View all comments (2)
Thank You Gill! It means a lot to us that our efforts are greatly appreciated and we hope to hear from you soon. ...
Feb 10,2016
Minithumbup
Rob
By: 'RRichardson'
Feb 10,2016
0 people found
this helpful
Everybody at Cross Keys was extremely helpful in getting my sale through as quickly and easily as possible. They put up with my frequent calls for updates without complaint, and made sure all my questions were answered promptly. I wouldn't hesitate to use them again....
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Comment on agent fees
The fees were very reasonable for the services offered - 1% plus VAT.
Was this helpful? Yes
By: Rob
Feb 24, 2016
View all comments (1)
Hi Rachel, Many Thanks for your kind words, feedback is always much appreciated. ...
Feb 08,2016
Minithumbup
Jack Merriott MNAEA
By: 'Mr and Mrs Reynolds'
Feb 08,2016
0 people found
this helpful
We were very happy with the way we were treated at Cross keys Estate agents.from the day we had the flat valued and up to the time we signed for the house they were always there to help.The staff at the stoke village ...
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Comment on agent fees
Fees were very good
Was this helpful? Yes
By: Tom
Feb 08, 2016
View all comments (1)
Thank you for your kind words, we are glad to have seen your sale & purchase go through smoothly and within the timescale set. If you are to need any further help or advice you are more than welcome to get in touch. Take care! ...
Jan 29,2016
Minithumbup
Rob
By: 'Kinga Njuguna'
Jan 29,2016
0 people found
this helpful
Thank you to the staff at Cross Keys- epecially Rob Down for the excellent service. Everything went quick & smoothly. I would recommend without any hesitation. :)...
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Was this helpful? Yes
By: Rob
Feb 24, 2016
View all comments (1)
Many Thanks for your comments Kinga, it is always appreciated to have 5* feedback! ...
Jan 22,2016
Minithumbup
Rob
By: 'Top agent'
Jan 22,2016
0 people found
this helpful
Top service from a top estate agent.got full asking price for my property. Couldn't ask for more,very helpful and friendly staff. Rob put in a lot of time helping Me Purchase a property as well. Many thanks to you all at cross Keys....
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Comment on agent fees
Good
Was this helpful? Yes
By: Rob
Feb 24, 2016
View all comments (1)
Many Thanks Gareth, looking forward to taking on the next project for you! ...
Jan 21,2016
Minithumbdown
By: 'Mike'
Jan 21,2016
0 people found
this helpful
5 star service. Property took little longer to go through than expected but no fault of estate agents, viewings and offers were abundant. Very happy with staff professionalism, effectiveness and communication. Tom was very good! And have to mention a personal compliment to him. A happy ...
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Comment on agent fees
Very competitive
Was this helpful? Yes
By: Tom
Jan 21, 2016
View all comments (1)
Thank you so much Mike for your lovely review! wishing you all the best in your new home! if you are ever in need of advice or help, please do not hesitate to get in touch. ...
Jan 08,2016
Minithumbup
Rob
By: 'Laura H'
Jan 08,2016
0 people found
this helpful
Ive used Cross Keys to sell my properties twice now, and can not fault their service. They provide excellent initial advice without the usual sales pitch, they quite clearly know their market. Customer service was excellent, keeping me informed along the way. From going on ...
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Comment on agent fees
Excellent fee basis, very competitive. Well worth the money.
Was this helpful? Yes
By: Tom
Jan 08, 2016
View all comments (1)
HI Laura, thank you so much for taking the time to leave us a review, it was very nice to see your property go under offer very soon as well as a smooth sale. if you are ever in need of our service again please do not hesitate to get in touch, we would be delighted to help where we can. ...
Jan 07,2016
Minithumbup
By: 'D Milner'
Jan 07,2016
0 people found
this helpful
Thoroughly professional service with a personal touch. I would recommend to any potential sellers and buyers! Amie's was excellent throughout!...
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Comment on agent fees
Excellent value for money.
Was this helpful? Yes
By: Aimee
Jan 25, 2016
View all comments (1)
Thank you so much for the lovely review, good luck in your new home! ...
Jan 04,2016
Minithumbup
Rob
Jack Merriott MNAEA
By: 'D'
Jan 04,2016
1 people found
this helpful
We used to Cross Keys as they were local. Throughout our sale they were professional, courteous and very supportive in what was a very stressful time for us. I would not hesitate to recommend this firm and would use them if we ever decide to ...
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Comment on agent fees
Value for money
Was this helpful? Yes
By: Jack
Jan 04, 2016
View all comments (1)
It was our pleasure. This is one of the reasons we love being a local agent. Hope you have settled in to your new home and wishing you a happy new year from all the team at Cross Keys. ...
Dec 15,2015
Minithumbup
By: 'Lee'
Dec 15,2015
0 people found
this helpful
Tom has been involved with the purchase of this property from the first viewing and has been an absolute professional throughout the entire process. Having dealt with many other estate agents in Plymouth, I can say that Cross Keys Estates was a breath of fresh ...
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Was this helpful? Yes
By: Nathan Cooper
Jan 06, 2016
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Thanks Lee! We look forward to trying to find you another home. ...
Dec 01,2015
Minithumbdown
By: 'DD'
Dec 01,2015
0 people found
this helpful
Poor service, got me no viewings, no updates. I had to call them for updates and never asked me what I was looking for. To top it off they LOST my keys which included aa key to the main entrance to a block of 6 flats. ...
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Was this helpful? Yes
Nov 17,2015
Minithumbup
Rob
By: 'Pam'
Nov 17,2015
0 people found
this helpful
Tom was very helpful in my property purchase - He kept me informed and was prompt in responding to my queries...
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Was this helpful? Yes
By: Tom
Jan 06, 2016
View all comments (1)
Hi Pam, thank you and i wish you the best of luck with your new home! ...
Nov 13,2015
Minithumbup
Rob
By: 'Rosie'
Nov 13,2015
0 people found
this helpful
Cross Keys have been helpful, friendly and professional throughout the whole sale process. They visited the property and gave advice a year previous to it actually going on the market, and have been very efficient through all the other stages. It was a pleasure to ...
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Was this helpful? Yes
By: Rob
Dec 01, 2015
View all comments (1)
Hi Rosie, Many Thanks for your kind words, I am glad that you felt informed the process. All the best for future endeavors. ...
Nov 06,2015
Minithumbup
By: 'yvonne antrobus'
Nov 06,2015
0 people found
this helpful
Service was friendly, and efficient. Very professional. Kept us informed at each step of the sale. excellent photos of our property. A pleasure to deal with all the staff....
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Comment on agent fees
Acceptable
Was this helpful? Yes
By: Rob
Nov 09, 2015
View all comments (1)
Many Thanks for the review, we always appreciate feedback :) ...
Nov 03,2015
Minithumbup
Jack Merriott MNAEA
By: 'Nat & Sam'
Nov 03,2015
0 people found
this helpful
As a first time buyer it can be quite a scary journey buying your first home. However the team at cross keys have done nothing but make both me and my husband feel at ease. We picked a few houses to view, when looking around ...
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Was this helpful? Yes
By: Tom
Nov 03, 2015
View all comments (1)
Hi Natalie, thank you so much it has been lovely dealing with both yourself & Sam. we are very pleased to see you have found the perfect home for you guys. Now it is all agreed and progressing we shall do our best endeavors to push it through nice and smoothly. we really do appreciate those comments, and if you need any assistance along the way please feel free to get in touch. ...
Nov 02,2015
Minithumbup
Rob
By: 'Jennie'
Nov 02,2015
0 people found
this helpful
after an unsuccessful attempt at selling our flat last year with a few useless estate agents. This time we decided to stay local and use cross keys. I'm so happy we did, They sold our flat in 2 weeks! Rob was brilliant and kept us informed ...
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Comment on agent fees
The 1% fee worked well for us being at the lower end of the market
Was this helpful? Yes
By: Rob
Nov 09, 2015
View all comments (1)
Hi Jennie, Thank you so much for your kind words! Much appreciated ...
Nov 02,2015
Minithumbup
Rob
By: 'Helen Hawkes'
Nov 02,2015
0 people found
this helpful
From the very outset of meeting Rob he was my favourite sales agent from the many we had valuations from - professional, helpful and reliable. He was also honest which was a major factor in picking cross keys to sell our property. Rob and Tom ...
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Comment on agent fees
Very competitive fees.
Was this helpful? Yes
By: Rob
Nov 09, 2015
View all comments (1)
Hi Helen, It's been an absolute pleasure, thank you so much for everything and hope to see you again in future. Many Thanks ...
Nov 01,2015
Minithumbup
By: 'morgan'
Nov 01,2015
0 people found
this helpful
very helpful and knowledgeable of their area and pricing,great pictures and marketing...
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Was this helpful? Yes
By: Rob
Nov 09, 2015
View all comments (1)
Hi David, Hope you have settled well, all the best and thank you for your comments. ...
Oct 30,2015
Minithumbup
Rob
By: 'Keith Jenkins'
Oct 30,2015
0 people found
this helpful
Tom Duncan met us on time to view the property, he was smart in appearance and very pleasant to talk too. He showed us around the property and was extremely helpful in answering all of our many questions, not only about the property but also ...
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Was this helpful? Yes
By: Rob
Oct 30, 2015
View all comments (1)
Hi Keith, Many Thanks for your kind words, as an independent agent we thrive off client feedback and it is always lovely to read such a positive review. All the best. ...
Oct 30,2015
Minithumbup
Rob
By: 'Lindsey Leary'
Oct 30,2015
0 people found
this helpful
We viewed our new house twice, as well as many others, with Rob Down and then with Tom Duncan. They were always prompt (even when we were running late!) and they were always refreshingly honest about the pros and cons of each property. They have ...
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Was this helpful? Yes
By: Rob
Oct 30, 2015
View all comments (1)
Hi Lindsey, Many Thanks for taking the time to leave us a review, I can honestly say it has been an absolute pleasure assisting you in your purchase and I really hope you settle in well to your new home. Thanks again. ...
Areas covered
  • P1
  • P2
  • P3
  • P4
  • P5
  • P6
  • P7
  • P8
  • P9
  • P10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £14,500
  • Max: £425,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 0 2 0 224 1 125 2 19 1
Staff picture Jack Merriott MNAEA
(146)

Staff picture Steve
(26)

Staff picture Craig
(24)

Staff picture Rob
(184)

Staff picture Carol
(35)

Staff picture Daniel Moore
(31)

Staff picture Megan Gilmour
(67)

Staff picture Danielle
(45)

Staff picture Jo
(11)

Staff picture Stefan
(5)

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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