• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Carol Huxham
    Carol Huxham
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
No description for branch.
Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099
Apr 29,2015
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'stanley'
Apr 29,2015
1 people found
this helpful
This was a very difficult sale but with the help of Rob,Tom and Jack they were able to guide us through to a satisfactory end.Keeping us informed from the outset which became very complicated due to the amount of people involved.We would definitely have no worries about using cross keys again.Thanks Rob,Tom and Jack....
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Was this helpful? Yes
By: Rob
Apr 29, 2015
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Hi Ted & Yonas Thank you for your kind words, glad we all got the outcome we were waiting for, it was a long time coming! ...
Apr 28,2015
Minithumbup
Rob Down MNAEA
By: 'Leanne'
Apr 28,2015
0 people found
this helpful
Rob was very polite accommodating and very friendly , he squeezed an appointment in out of working hours , as I was unable to attend other times provided ,which was very kind and accommodating ,On meeting rob he made my partner and I feel very at ease and frlt no pressure for a quick look around ( being out of working hours) a credit to cross keys thankyou...
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Was this helpful? Yes
By: Rob
Apr 28, 2015
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Hi Leanne, No problem, always happy to put in the effort! Best of luck with your search! ...
Apr 26,2015
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'Chris Healey'
Apr 26,2015
0 people found
this helpful
I cannot fault the whole team at Cross Keys who dealt with my purchase in an exemplary manner. The seller consistently procrastinated, but they were in contact with both their solicitor, the agent selling them a property and my solicitor to try and move things forward. Their communication was excellent, and they left both voice and text messages when I was tied up with work. I would definitely use them in any future sale or purchase....
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Was this helpful? Yes
By: Tom
Jan 06, 2016
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Hi Chris, thank you very much for your kind words, as an independent agent we thrive off of customer feedback and it is brilliant to see that you were happy with our service. best of luck with the refurbishment! ...
Apr 21,2015
Minithumbup
Tom Duncan DipDEA
By: 'Kat'
Apr 21,2015
0 people found
this helpful
I found Tom very helpful in showing me around the property and willing to take away any questions that I had. Tom allowed privacy to view the property even though there were multiple back to back viewings which was much appreciated. Tom was willing to take an offer on the property back to the office but suggested that I speak with Jack directly. On entering the office, I found Jack to be friendly and approachable. I appreciated Jack's time and the information he could provide as the property had...
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Was this helpful? Yes
By: Tom
Apr 21, 2015
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Thanks for those kind words Kat, I really appreciate it. Glad I could be of help, if there is anything else we can do for you just let us know! ...
Apr 14,2015
Minithumbup
Rob Down MNAEA
By: 'Stephen'
Apr 14,2015
0 people found
this helpful
I thought Rob Down did an excellent survey of my property. He gave good customer service. I would recommend him....
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Was this helpful? Yes
By: Rob
Apr 14, 2015
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Hi Stephen, Thank you for taking the time to leave some comments on my valuations on your properties, as promised it will always be honest and constructive. All the best with the marketing decisions! ...
Apr 02,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Ian Chapman'
Apr 02,2015
0 people found
this helpful
I placed the property on the market with Cross Keys and they had arranged 5 viewings within a week resulting in three offers one of which was accepted. The staff kept me informed of all developments and visits to the house in a prompt and efficient manner. I would thoroughly recommend the agency to anyone who is selling their property....
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By: Rob
Apr 02, 2015
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Hi Ian, Delighted with the comments, really pleased with how things have progressed and I hope you are too! All the best with any future endeavors and we hope to see you again should you ever need to sell a property! ...
Apr 02,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Ian loze'
Apr 02,2015
0 people found
this helpful
Tom and Rob were absolutely brilliant in actively facilitating the sale of my property. Their communication was excellent and especially important to me as I live away from the location of my property in the week. Thank you Tom, Rob and the Cross Keys team!...
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Was this helpful? Yes
By: Rob
Apr 02, 2015
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Hi Ian, Thank you so much for your kind words, we really appreciate the time taken to leave feedback. Fingers crossed for a smooth transaction I know your buyers are super keen and delighted to be acquiring such a fantastic start to their journey on the property ladder! ...
Mar 27,2015
Minithumbup
Rob Down MNAEA
By: 'lucy'
Mar 27,2015
0 people found
this helpful
I have excepted an offer for my property. I have found Cross keys very down to earth and honest staff. I had only been on the market for a week....
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By: Rob
Mar 27, 2015
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Hi Lucy, Thank you so much for your kind words, As you know I absolutely loved your house and it seems the viewing public did also! All the best ...
Mar 27,2015
Minithumbup
Tom Duncan DipDEA
By: 'K'
Mar 27,2015
0 people found
this helpful
We would like to thank Tom and the team for making the process run very smoothly. Tom was able to answer all of our questions and returned our calls quickly if we called with a question out of hours. Very approachable and friendly. I found the Stock office very friendly and felt comfortable 'popping in' to browse properties. Tom is very polite and always had a smile. Thank you for all your help. K...
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By: Tom
Mar 27, 2015
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Thanks for those kind words Kim, we're happy to have been of service! Hope all is going well in your new home :) ...
Mar 26,2015
Minithumbup
Jack Merriott MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'Lee Ashcroft'
Mar 26,2015
0 people found
this helpful
The overall service was comprehensive and effective from initial meeting, to uploading photos, and finally providing feedback on potential tenant visits; due diligence of the whole process was first class in execution. I view the effectiveness of the service from 'cradle to grave' in the relationship that Cross Keys has with the customer. And that is based around three factors: delivering a tenant to the property in the quickest time, with the highest possible rent, and marketed to the highest p...
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Was this helpful? Yes
By: Rob
Mar 26, 2015
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Hi Lee, On behalf of everyone at Cross Keys, delighted you have found the process so easy. The photo's did look fantastic and I am sure combined with the quality of workmanship put into the house itself and the details produced was what got it rented so quickly! All the best ...
Mar 26,2015
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'John & Sue Griffiths'
Mar 26,2015
0 people found
this helpful
Following a pleasant and informative meeting with Jack we decided to choose Cross Keys for their local knowledge and realistic valuation of our property. This was our first house sale and being both in our 60's we were nervous. We need not have worried as Rob took inspiring photos which made our house look superb. Within a couple of days Tom showed around two viewings, who both made offers, and within a week we had sold. Simples....
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By: Tom
Mar 28, 2015
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Thank you for our kind words! Glad it was as stress-less as it was for you, it was our pleasure! ...
Mar 16,2015
Minithumbup
By: 'Angie'
Mar 16,2015
0 people found
this helpful
Cross keys arranged a tenant find for my property. It was the first time I had rented a property therefore a bit apprentice about the whole process. Photos of the property were taken and advertised on the Internet the same day. Within hours of my property being advertised I had three viewings for the next day. I had a prospective tenant by the end of that day. Excellent turnaround due to their excellent service....
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Comment on agent fees
Excellent agreed fees.
Was this helpful? Yes
By: Rob
Mar 26, 2015
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On behalf of Cross Keys I would like to just say thank you for your kind words, the rental market is always full of potential tenants and the best houses usually do rent immediately! ...
Mar 05,2015
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'Kevin archer'
Mar 05,2015
0 people found
this helpful
Have just sold our home in 48 hours after jack, rob,Tom put it on the market ! Jack ( the boss )went above and beyond to help us in setting the house up for sale , Rob did a great job of photos and finding our buyers ( called me after hours to give me updates) thanks rob. Also thanks to Tom for showing the buyers around our house . Would highly recommend this estate agent team to any one thinking of selling their home or looking for a new one .well done to the team ....
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By: Rob
Mar 05, 2015
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Hi Kevin, Always nice to see when clients come back to use our services time and again, glad to see how popular the property has been and fingers crossed for a smooth transaction! ...
Mar 05,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Mr Martin'
Mar 05,2015
0 people found
this helpful
We have recently purchased a property using Cross Keys, on the initial viewings Rob was very helpful providing useful information and knowledge about the property itself, its history and the area, we dealt with Rob and Tom in the sale and again it has been very smooth. No hiccups and honesty throughout even when things cropped up along the way....
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By: Tom
Mar 06, 2015
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Thank you very much for your kind words, any feedback is greatly appreciated! ...
Mar 02,2015
Minithumbup
Jack Merriott MNAEA
By: 'Colin'
Mar 02,2015
0 people found
this helpful
The Cross Keys team were extremely efficient and helpful in our search for a property. Their knowledge of the local area and of the property itself was detailed and invaluable when it came to choosing our home. Thank you Jack and the team....
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By: Jack
Mar 11, 2015
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It was a pleasure dealing with you, I hope you will both be very happy in your new home. ...
Feb 24,2015
Minithumbup
Rob Down MNAEA
By: 'Jemma'
Feb 24,2015
0 people found
this helpful
Rob was a credit to the team at Croos a Keys, he very recently valued my property, and was extremely helpful and informative. No question was too much trouble!...
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By: Rob
Feb 24, 2015
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Hi Jemma, Many Thanks for your kind words it is always appreciated! Hopefully the information was of some us in your decision whether or not to market the property! ...
Feb 20,2015
Minithumbup
Rob Down MNAEA
By: 'JamesB'
Feb 20,2015
0 people found
this helpful
I had my property on the market with Cross Keys for approximately 5 months. Dealing primarily with Rob I found them to be very honest, hard working and professional. Unfortunately the property didn't sell with them and I am currently in the process of moving to another agent, however this should not be marked against Cross Keys as they I left primarily to put a fresh face and approach on the sale. They where very honest in their disappointment of the loss of the contract, however wished me all...
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Was this helpful? Yes
By: Rob
Feb 21, 2015
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Hi James, Sorry we could not do more to help you with the sale of your property, I would like to thank you personally for your kind words and for giving us a fair chance to market the property. Disappointed the sale we had on the property fell through but some times a change can be what it takes in order to achieve that sale I know you are searching for. All the best with your property and should you not get the same level of service you will always be welcomed back. Many Thanks aga ...
Feb 13,2015
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'Miranda & Gill'
Feb 13,2015
0 people found
this helpful
We highly recommend using cross keys, the service was so professional right from the very beginning. We used cross keys to sell our home and they were marketing our new soon to be home too.Tom Duncan was the first team member we saw as he shown us around a few homes. Tom had a lot of knowledge about the property and we felt so relaxed with him and able to be honest with the viewings. The main team member who really deserves our praise and a huge thank you is Rob Down. Rob phoned us regarding th...
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Comment on agent fees
An agreed fixed price was the done deal for us and a saving of β€š£800 for other quotes.
Was this helpful? Yes
By: Rob
Feb 13, 2015
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Hi Miranda + Gill, Thank you so much for such fantastic feedback! We are all genuinely passionate about what we do and it is always lovely to be invited in and instructed on properties as beautifully presented as yours. You have one very lucky buyer! Looking forward to see your new purchase once you have put your mark on it! Look forward to the house warming! All the best ...
Feb 13,2015
Minithumbup
By: 'Matt Horrill'
Feb 13,2015
0 people found
this helpful
Very helpful, even though I was not a client of theirs and therefore not paying them any money, Cross Keys went above and beyond their duty of care to help everything go as smoothly as possible for me. Will definitely use this estate agent in the future....
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By: Tom
Feb 13, 2015
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Hi Matt, thank you for those kind words, they are really appreciated and I'm glad you were happy with our service. Always working on providing great customer service! ...
Feb 13,2015
Minithumbup
Jack Merriott MNAEA
By: 'Kim'
Feb 13,2015
0 people found
this helpful
Jack advised us on how to present our property and placed an honest value on the propery. They were not pushy in any way when valuing our property but we found them very competitive. Above all we liked the polite manner in which they worked with us Very pleased with all the photos they took and the advice they gave us when taking them. They kept us informed all along the way with texts, phone calls and emails, with honest instant feedback from viewings. We found all the staff very helpful. ...
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Comment on agent fees
Could not have got a better deal anywhere else!
Was this helpful? Yes
By: Jack
Feb 26, 2015
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It was an absolute pleasure, anytime you need us, you know where we are. ...
Feb 12,2015
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'Nikki'
Feb 12,2015
0 people found
this helpful
Tom and Rob were very helpful and kept us informed throughout the whole process...
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Was this helpful? Yes
By: Tom
Feb 12, 2015
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Hi Nikki, many thanks for your kind feedback. it is always appreciated ...
Feb 06,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Andy H'
Feb 06,2015
0 people found
this helpful
I chose Cross Keys on reputation and I was not disappointed. A very quick sale followed my decision to sell and Rob is certainly well aware of the local market. I was kept informed of progress and received quick responses to any queries I had during the selling process. I have another property in the area and without doubt I will instruct Cross Keys to act on my behalf when it's time to sell. Thank you Guys!...
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Was this helpful? Yes
By: Rob
Feb 06, 2015
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Hi Andy, Thankyou for your kind comments and we look forward to selling your other property in the near future! ...
Feb 02,2015
Minithumbup
Rob Down MNAEA
By: 'Anne'
Feb 02,2015
0 people found
this helpful
The selling of this property was very difficult for me personally as it had been the family home so there was lots of emotional attachment. Right from the valuation until the sale Rob has been very involved and I always felt that all through the process (with some hiccups along the way) that my role as a seller was always top priority. It has been an emotional roller coaster for me but was made easier by the professionalism and being kept up to date on things has made this more bearable for me ...
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Was this helpful? Yes
By: Rob
Feb 02, 2015
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Hi Anne, Thank you so much for such lovely feedback, as mentioned the property has had a huge amount of sentimental value to yourself and I am so pleased that the process (With it's problems along the way) have been made easier by Cross Keys where possible. I wish you all the best in your future endeavors and if should should ever need to buy or sell in the Plymouth area again we would be more than happy to help! All the best ...
Feb 01,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Anon'
Feb 01,2015
0 people found
this helpful
We would like to offer a big thank you to all at Cross Keys, particularly Rob and Tom for all the professional efforts and personal service that they have given us during a particularly protracted and complex property purchase. Without Rob's excellent interpersonal and negiotiating skills between all those directly and indirectly involved in the transaction, the sale would almost certainly have fallen through. This would have been a great disappointment to us and we are most grateful for all h...
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Was this helpful? Yes
By: Rob
Feb 02, 2015
View all comments (1)
Thank you for your kind words! We all really appreciate the feedback and will always work on providing great customer service! ...
Jan 26,2015
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Gareth'
Jan 26,2015
0 people found
this helpful
Myself and my partner bought a property in 2014 to refurbish and sell on. Before we started the renovation Jack was kind enough to come and see the property to offer his advice and tips on property renovation which was extremely useful. 2 weeks before the property was finished Rob came to the property as we wanted to know if there was anything we could do to make the property more attractive to potential buyers. Again his advice was very helpful and we took on board his comments, added a bit of ...
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Was this helpful? Yes
By: Rob
Jan 26, 2015
View all comments (1)
Hi Gareth, The property is proving very popular and it is only a matter of time before it has a confirmed sale, look forward to working with you on other projects in the future! ...
Jan 22,2015
Minithumbup
Rob Down MNAEA
By: 'Geoffrey T Bersey'
Jan 22,2015
0 people found
this helpful
Cross Keys in particular Rob Down helpted me sell a particularly difficult property. I first approached them over a year ago but was not satisfied with their proposed selling price. I engaged another agent offering a higher valuation but eventually sold the property for the value first quoted by Cross keys. This sale subsequently fell through and after wasting a year I returned to CrossKeys who I am pleased to say have now sold my property for their originally quoted figure. I now appreciate th...
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Comment on agent fees
Fair and as agreed
Was this helpful? Yes
By: Rob
Jan 22, 2015
View all comments (1)
Hi Geoff, Many Thanks for your kind words, myself and Jack are delighted to receive another review, we both appreciate the difficult nature of your property however always relish the opportunity for new challenges. We were very keen to hear your thoughts on our service as you have said in the review the complexity of the current sale and the planning aspects of your latest development. All the best for future endeavors and we are grateful to have forged a strong working relationship. M ...
Jan 22,2015
Minithumbup
Rob Down MNAEA
By: 'xanwes'
Jan 22,2015
0 people found
this helpful
Rob was very informative as he lead me around the house. He was able to provide lots of information on the history of the house, what the current owners were like any recent renovation work and a few flaws the house had. If looking again would definitely use Rob again....
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Was this helpful? Yes
By: Rob
Jan 22, 2015
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Hi Gavin, Thankyou very much for your kind words, I always appreciate constructive feedback. ...
Jan 13,2015
Minithumbup
Rob Down MNAEA
By: 'Mr Akerman'
Jan 13,2015
0 people found
this helpful
Should have used Cross keys in the first place ! Rob Down has been the most helpful Agent I have ever come across. They did what 2 other agents couldn't do !! The pictures on the web looked amazing. Thank you so much for the professional service and a great price !...
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Comment on agent fees
excellent value
Was this helpful? Yes
By: Rob
Jan 13, 2015
View all comments (1)
Hi Mark, Many Thanks for the review! I am so pleased that things so far are progressing smoothly, always easy to sell houses that are renovated to such a fantastic standard! All the best for your future endeavors and I am sure we will cross paths again ...
Jan 12,2015
Minithumbup
Rob Down MNAEA
By: 'Emma'
Jan 12,2015
0 people found
this helpful
This was my first time selling a property and from the very moment Rob came for the evaluation I felt like I was in a safe pair of hands and hence our decision to use Cross Keys. Rob doesnt come across as your typical estate agent who is pushy and just out of a sale. He demonstrates integrity, honesty and guides you through your selling experience ensuring that you have all relevant information and in the appropriate context. He is always happy to help, sourcing the required information as requi...
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Was this helpful? Yes
By: Rob
Jan 16, 2015
View all comments (1)
Hi Emma, Thank you for your kind words, Very much appreciated. ...
Dec 16,2014
Minithumbup
Rob Down MNAEA
By: 'Kate'
Dec 16,2014
0 people found
this helpful
Rob is nothing less than excellent. He made the whole process easy and stress free. He has shown me a few properties and has been brilliant each time I met him. Very helpful and would definitely recommend him! What a mature young lad!...
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Was this helpful? Yes
By: Rob
Dec 17, 2014
View all comments (1)
Hi Kate, Many Thanks for the review, always appreciated to read nice comments. ...
Areas covered
  • P1
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£14,500
  • Max: Β£425,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 194 1 103 2 18 1
Jack Merriott MNAEA Jack Merriott MNAEA
Director
115 reviews

About Jack Jack is one of the co-founders of Cross Keys Estates and has been instrumental in making Cross Keys what it is today, a successful Independent company with old fashion View full profile
Jon Curtis MNAEA Jon Curtis MNAEA
Senior Property Consultant (Sales)
94 reviews

About Jon I have been in estate agency since 2010, when I joined a local, independent Company at the tender age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, p View full profile
Tom Duncan DipDEA Tom Duncan DipDEA
Property Consultant (Sales)
63 reviews

About Tom I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very p View full profile
Steve Jones FNAEA MARLA Steve Jones FNAEA MARLA
Director
15 reviews

About Steve I am a Director of the Company and a vastly experienced Estate Agent, having worked within the industry since 1978 throughout Devon and Cornwall, but predominantly within Plymouth City. My enthusia View full profile
Rob Down MNAEA Rob Down MNAEA
Senior Property Consultant (Sales)
147 reviews

About Rob I have been working at Cross Keys for a few years now, what inspired me to get started in the industry was a passion for architecture, Internal design and building renovations. Being based in the S View full profile
Carol Huxham Carol Huxham
Lettings Manager
15 reviews

About Carol I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge View full profile
Craig McMillan Duncan MNAEA DipDEA Craig McMillan Duncan MNAEA DipDEA
Director
18 reviews

About Craig Craig, has been with the company since 2003 and is a local lad who went to school and was brought up in the Stoke area. He is also the Energy Assessor for the company and can provide Domestics in anti View full profile
Jake Brown Jake Brown
Property Consultant (Lettings)
54 reviews

About Jake As Sales and Lettings Consultant, my role within the company is to conduct viewings, man the office and deal with all general enquiries with regards to both our sales and lettings properties. I am ver View full profile
Megan Gilmour Megan Gilmour
Property Consultant (Lettings)
34 reviews

About Megan My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in View full profile
Daniel Moore Daniel Moore
Property Consultant (Sales)
5 reviews

About Daniel My name is Daniel and I joined Cross Keys Estates after 3 years in retail. I knew it wasn’t a career I wanted to pursue and I was looking for something I could be proud of. I moved to Plymouth f View full profile

Job vacancies

Please see a list of jobs available

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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