• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Jon
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Megan Gilmour
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Stefan
No description for branch.
Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099
Nov 23,2016
Minithumbup
Rob
By: 'Helen and Dave'
Nov 23,2016
0 people found
this helpful
From first contact to the finish, Cross Keys (Stoke Branch) we really efficient/helpful/approachable and friendly. They kept us up to date and in the loop at all times, nothing was to much trouble. I would definitely recommend them. Everyone I spoke with in ...
read full review
Comment on agent fees
I think the fee quoted was what I expected, so good for all the work and time they put in to selling our house.
Was this helpful? Yes
By: Rob Down
Nov 23, 2016
View all comments (1)
Hi Dave & Helen, Thank you for your kind words, it has been a pleasure and fingers crossed for a smooth exchange and completion! All the best ...
Nov 10,2016
Minithumbup
By: 'Gina'
Nov 10,2016
0 people found
this helpful
Tom was polite, pleasant and nothing was to much trouble for him. We called him out to the property several times and he was always happy to be be there! Thank you Tom!...
read full review
Was this helpful? Yes
By: Tom
Nov 16, 2016
View all comments (1)
Thank you Gina!! I'm always happy to help & delighted that you found the perfect property for you. Best of luck for the future! ...
Oct 23,2016
Minithumbup
Jack Merriott MNAEA
By: 'Peta Harper'
Oct 23,2016
0 people found
this helpful
What a great Estate Agents a real find. The office is great and funky and two dogs as well! Jack was really helpful and so was the other guy- sorry don't know your name. I went there to rent my house in St Budeaux and ...
read full review
Comment on agent fees
Fab
Was this helpful? Yes
By: Jack
Nov 16, 2016
View all comments (1)
Your review is too kind. We only did what we knew we deliver on. It has been our pleasure. ...
Oct 21,2016
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Abby & Ashey'
Oct 21,2016
0 people found
this helpful
This was our first time buying so did not really know what to expect, but Crosskeys were fantastic. They kept us well informed and seemed happy to help chase up solicitors etc throughout. A few times we got a little bit anxious and were not ...
read full review
Was this helpful? Yes
By: Jack Merriott
Oct 21, 2016
View all comments (1)
I am so happy that you finally get to move in. I hope you will be very happy there. If there is anything else that we can do for you in the future, please do not hesitate to give us a call. ...
Oct 03,2016
Minithumbup
Craig
By: 'Amy'
Oct 03,2016
0 people found
this helpful
Great service from cross keys when buying our first home. Tom and Craig were lovely and kept us informed with everything that was happening and Tom accommodated our multiple viewings of the house happily!...
read full review
Comment on agent fees
Buying so did not pay fees
Was this helpful? Yes
Oct 03,2016
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Mr and Mrs J'
Oct 03,2016
0 people found
this helpful
Cross Keys sold our house immediately, achieving the full asking price. They did exactly as they said they would, throughout every step of the process. We chose to sell our home with Cross Keys based on the initial visit with Jack. It was apparent that ...
read full review
Comment on agent fees
The fees were as I expected, competitive rates and no hidden costs. More than happy to pay, particularly knowing that the fees are going to a local business and not to feed the profits of the giant corporations.
Was this helpful? Yes
By: Jack Merriott
Oct 03, 2016
View all comments (1)
It couldn't have been any better. We hope your move to newer pasture goes smoothly. If there is anything else we can do for you then please just give us a call. ...
Sep 29,2016
Minithumbup
Jack Merriott MNAEA
Rob
By: 'DARREN DAVIS'
Sep 29,2016
0 people found
this helpful
From the word go we have had nothing but great help. Since walking in to the offices in Mutley plain and being referred to the Stoke office we have felt so looked after. We were looking for a property whilst trying to sort out renting ...
read full review
Comment on agent fees
WORTH EVERY PENNY. VERY REASONABLE.VERY GOOD
Was this helpful? Yes
By: Jack Merriott
Sep 29, 2016
View all comments (1)
You are too kind Darren. I am so glad that you and your family have now found the home that you guys will make a perfect family home. I am looking forward to seeing what you do with it. ...
Sep 29,2016
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Kev and Justine'
Sep 29,2016
0 people found
this helpful
My wife and I found Cross Keys estates to be the most honest and helpful agents that we have come across. They spent lots of time with us in the house and they also gave us plenty of time and space to look around when ...
read full review
Was this helpful? Yes
By: Jack Merriott
Sep 29, 2016
View all comments (1)
It has been an absolute pleasure and I hope that you will be very happy in your new home. I can't wait to see what you do with the property. ...
Aug 29,2016
Minithumbup
Rob
By: 'Lucas'
Aug 29,2016
0 people found
this helpful
We were extremely pleased with the service from a courteous and very professional team. Jack had done his homework on our house and the valuation was the correct level to entice viewers in. The photos were excellent and well presented. No problem was too big ...
read full review
Comment on agent fees
Agents fee was similar to others in the area and fair for the work and marketing undertaken
Was this helpful? Yes
Aug 18,2016
Minithumbup
Rob
By: 'MR & MRS WARD'
Aug 18,2016
0 people found
this helpful
Had a positive and stress-free experience when dealing with the Cross Keys team. They were always on the end of the phone/email when we needed them - this was particularly important as we were purchasing a property whilst working overseas...
read full review
Comment on agent fees
n/a
Was this helpful? Yes
Aug 16,2016
Minithumbup
Rob
By: 'Professor Steve Fung'
Aug 16,2016
0 people found
this helpful
This is the 4th agent I have used in Plymouth for buying 4 properties, the latest for my sister. The staffs are courteous, efficient and most importantly helpful and informative. This is my best agent experience to-date. The whole purchase process only took 5 weeks -- most ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Jul 28,2016
Minithumbup
Rob
By: 'John'
Jul 28,2016
0 people found
this helpful
Very fair and honest sale price suggested. Approach to sale was realistic and optimistic which resulted in timely offers. Very easy to communicate with and there was always someone in the office. Rob was great at marketing our property, our pictures were fantastic. Only negative ...
read full review
Comment on agent fees
Very good value for money. Thought it would be more!
Was this helpful? Yes
Jul 24,2016
Minithumbup
Jack Merriott MNAEA
By: 'Andy'
Jul 24,2016
0 people found
this helpful
Extremely happy with the friendly and proffesional service provided by the staff at Cross Keys. They managed to gain a sale on my property within 3 days of the property being advertised! Good communications and always chased up any questions I had and came back with ...
read full review
Comment on agent fees
The fees negotiated were very fair.
Was this helpful? Yes
Jul 22,2016
Minithumbup
Rob
By: 'Dave Shurmer'
Jul 22,2016
0 people found
this helpful
Excellent customer service from the first minute. Exceptional quality photos and property details put together extremely quickly and efficiently. Advertised our property on the Tuesday, had it sold by Friday the same week, Very proactive in arranging viewings and keeping us informed throughout. Many thanks!...
read full review
Comment on agent fees
Fees comparable with other estate agents and offered value for money in terms of the speed, communication and quality of property details put together.
Was this helpful? Yes
Jul 11,2016
Minithumbup
By: 'John S'
Jul 11,2016
0 people found
this helpful
I found Cross Keys very efficient, professional and easy to deal with. When the first buyer fell through they immediately had a replacement . Thank you...
read full review
Comment on agent fees
Extremely fair.
Was this helpful? Yes
By: Tom
Jul 12, 2016
View all comments (1)
Thank you John, it was our pleasure! We are pleased we were of assistance. If you need any help or advice in the future, please do not hesitate to get in touch! ...
Jun 28,2016
Minithumbup
By: 'JS'
Jun 28,2016
0 people found
this helpful
The sale of my flat was greatly encumbered by an incompetent online conveyancing co the buyer was recommended to use by his financial advisors. This resulted in unneccessary stress for all parties. At all times the staff at Crosskeys remained polite, calm and supportive until ...
read full review
Was this helpful? Yes
By: Tom
Jul 12, 2016
View all comments (1)
Hi Jackie, thank you very much for your comments. We did get there in the end! Best of luck with the future. ...
Jun 23,2016
Minithumbup
Rob
By: 'mike'
Jun 23,2016
0 people found
this helpful
Rob and tom make the sale very stress free always kept me up to date. Will definitely recommend. Asset to the company thanks gus...
read full review
Comment on agent fees
Worth every penny great service
Was this helpful? Yes
By: Tom
Jul 12, 2016
View all comments (1)
Thanks Mike, it was our pleasure! Pleased to see it was a very straight forward. Best of luck on your next project! ...
Jun 16,2016
Minithumbup
By: 'Paul'
Jun 16,2016
0 people found
this helpful
Very happy with the service from first contact to completion. The whole team were excellent and I would not hesitate to recommend Cross Keys Estates....
read full review
Comment on agent fees
As expected!
Was this helpful? Yes
By: Tom
Jul 12, 2016
View all comments (1)
Hi Paul, thank you very much and we are pleased to see you had a pleasant experience with ourselves. If you are to ever need any help or advice in the future, please do not hesitate to get in touch! ...
Jun 15,2016
Minithumbup
Jack Merriott MNAEA
By: 'Aimee & Leon'
Jun 15,2016
0 people found
this helpful
We finally did it! I cannot thank you enough - if I could've named all staff members I would have! From our initial viewing to finally completing today it has been a rocky road but not at any stage have you guys made it tricky ...
read full review
Comment on agent fees
N/a
Was this helpful? Yes
By: Nathan Cooper
Jun 16, 2016
View all comments (1)
Thank you Aimee! So glad you can finally move in and enjoy Plymouth over the summer! ...
May 11,2016
Minithumbup
By: 'Claire white'
May 11,2016
0 people found
this helpful
I felt as ease with the guys from cross keys. Friendly professional service. Nothing was to much trouble - highly recommended Thanks very much...
read full review
Comment on agent fees
Great
Was this helpful? Yes
By: Tom
Jul 12, 2016
View all comments (1)
Thanks Claire! We are always here for when the comes to sell again. All the best for the meantime! ...
May 09,2016
Minithumbup
Rob
By: 'Murphy'
May 09,2016
0 people found
this helpful
First rate service, my house was marketed with a larger, far more expensive agent for nine weeks with no joy. Crosskeys had it sold within two weeks. A completely painless experience....
read full review
Was this helpful? Yes
May 06,2016
Minithumbup
Rob
By: 'Dan Johnson'
May 06,2016
0 people found
this helpful
The guys at Cross Keys have been excellent. They gave me honest feedback and pretty much delivered as they explained they would in the outset. I would most certainly recommend them in the future....
read full review
Comment on agent fees
The fees were the best of the 4 agents I looked into.
Was this helpful? Yes
By: Tom
May 06, 2016
View all comments (1)
Thank you very much Dan for taking the time to leave a comment. I am pleased to see you are happy, and i wish you the best of luck in the future! Take care ...
Apr 26,2016
Minithumbup
Rob
By: 'Mrs A Wassall'
Apr 26,2016
0 people found
this helpful
Having just exchanged on the sale of my house I can honestly say that the team at the Stoke office have been brilliant and supported me throughout. Rob Down, provided the first point of contact and was realistic and honest about the property, and Nathancooper ...
read full review
Comment on agent fees
A very respectable fee and worth it for the guidance and help they have offered.
Was this helpful? Yes
By: Nathan Cooper
Apr 28, 2016
View all comments (2)
Thank you Anita! We rely on word of mouth and good reviews so it is nice to see that the hard works pays off. You know where we are if you ever need us again! ...
Apr 22,2016
Minithumbup
Rob
By: 'Duncan and Alix Rhodes'
Apr 22,2016
0 people found
this helpful
Rob has been the perfect estate agent. He has stayed in touch regularly and frequently throughout year selling process. At all stages he has been extremely friendly, supportive, considerate, professional and generous with his time. Their were several times when he stayed late beyond office ...
read full review
Comment on agent fees
Very reasonable and competitive fees.
Was this helpful? Yes
By: Rob
Apr 28, 2016
View all comments (1)
Hi Duncan & Alix, Thank you so much for your kind comments, I know the sale was a tough one at times but I am so pleased that you felt the service received was still of a high standard. If you should ever find yourselves in the area again, do not hesitate to make contact. ...
Apr 20,2016
Minithumbup
Rob
By: 'Taz Locke'
Apr 20,2016
0 people found
this helpful
A very friendly, honest and professional service. Rob, Nathan and Tom were extremely helpful throughout the very brief transaction selling my house. Rob in particular was extremely pro active, I never had to chase for information or updates infact he was so efficient it was ...
read full review
Comment on agent fees
The fee's are excellent value, far more competitive than other agents added with a very knowledgable and personal service a very satisfied customer.
Was this helpful? Yes
By: Rob
Apr 28, 2016
View all comments (2)
Hi Taz, Many Thanks for your comments, it's always appreciated to read such a lovely review, hope all goes smooth with the completion! Many Thanks ...
Mar 10,2016
Minithumbup
Rob
By: 'Becky'
Mar 10,2016
0 people found
this helpful
Professional and knowledgeable throughout and communication was particularly good. Always managed to speak to someone quickly and call backs made promptly. Thanks for all your help....
read full review
Was this helpful? Yes
By: Rob
Mar 17, 2016
View all comments (1)
Hi Becky, Many Thanks for your kind words, best of luck in your new home. ...
Mar 08,2016
Minithumbup
Rob
By: 'Julieb'
Mar 08,2016
0 people found
this helpful
Very professional from the start, once sold it went very smoothly and the staff responded to any communication promptly. Rob was very helpful and I would recommend him to anyone selling their property....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Thomas Duncan
Mar 17, 2016
View all comments (1)
Thank you so much for your kind words, all customer feedback is all very much appreciated! We are delighted to see another happy customer ...
Mar 04,2016
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Mark Lowry'
Mar 04,2016
0 people found
this helpful
Just sold my house though Cross Keys Estates Agents, they worked hard to get me the right buyer at the right price. I was very pleased with the way they kept me informed about viewings and feedback from each viewing. Also i liked the way ...
read full review
Comment on agent fees
Fee's are very reasonable
Was this helpful? Yes
By: Rob
Mar 17, 2016
View all comments (1)
Hi Mark, Many Thanks for your comments, feedback is always greatly appreciated. ...
Feb 17,2016
Minithumbup
By: 'Gill'
Feb 17,2016
0 people found
this helpful
All the people i have met and dealt with first at a viewing and then as a seller were exceptionally kind efficient and always give of their best...thank you. I was recommended by another seller to ask this office to help and i would ...
read full review
Comment on agent fees
Very good for the ser ice given.
Was this helpful? Yes
By: Nathan Cooper
Feb 17, 2016
View all comments (2)
Thank You Gill! It means a lot to us that our efforts are greatly appreciated and we hope to hear from you soon. ...
Feb 10,2016
Minithumbup
Rob
By: 'RRichardson'
Feb 10,2016
0 people found
this helpful
Everybody at Cross Keys was extremely helpful in getting my sale through as quickly and easily as possible. They put up with my frequent calls for updates without complaint, and made sure all my questions were answered promptly. I wouldn't hesitate to use them again....
read full review
Comment on agent fees
The fees were very reasonable for the services offered - 1% plus VAT.
Was this helpful? Yes
By: Rob
Feb 24, 2016
View all comments (1)
Hi Rachel, Many Thanks for your kind words, feedback is always much appreciated. ...
Areas covered
  • P1
  • P2
  • P3
  • P4
  • P5
  • P6
  • P7
  • P8
  • P9
  • P10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£14,500
  • Max: Β£425,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 219 1 120 2 19 1
Staff picture Jack Merriott MNAEA
(137)

Staff picture Steve
(26)

Staff picture Jon
(150)

Staff picture Craig
(23)

Staff picture Rob
(178)

Staff picture Carol
(31)

Staff picture Daniel Moore
(27)

Staff picture Megan Gilmour
(61)

Staff picture Danielle
(38)

Staff picture Jo
(7)

Staff picture Stefan
(1)

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



Book FREE Valuation

Branch - Stoke Plymouth, Plymouth, PL3

Branch logo