• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Carol Huxham
    Carol Huxham
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
No description for branch.
Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099
Nov 02,2015
Minithumbup
Rob Down MNAEA
By: 'Jennie'
Nov 02,2015
0 people found
this helpful
after an unsuccessful attempt at selling our flat last year with a few useless estate agents. This time we decided to stay local and use cross keys. I'm so happy we did, They sold our flat in 2 weeks! Rob was brilliant and kept us informed throughout. We can't thank them enough....
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Comment on agent fees
The 1% fee worked well for us being at the lower end of the market
Was this helpful? Yes
By: Rob
Nov 09, 2015
View all comments (1)
Hi Jennie, Thank you so much for your kind words! Much appreciated ...
Nov 02,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Helen Hawkes'
Nov 02,2015
0 people found
this helpful
From the very outset of meeting Rob he was my favourite sales agent from the many we had valuations from - professional, helpful and reliable. He was also honest which was a major factor in picking cross keys to sell our property. Rob and Tom worked really well together with viewings and providing me with feedback most of the time within an hour of the viewing! Needless to say they went on to sell our property for a good price within a good time frame - exactly what we wanted from an agent. Rob...
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Comment on agent fees
Very competitive fees.
Was this helpful? Yes
By: Rob
Nov 09, 2015
View all comments (1)
Hi Helen, It's been an absolute pleasure, thank you so much for everything and hope to see you again in future. Many Thanks ...
Nov 01,2015
Minithumbup
By: 'morgan'
Nov 01,2015
0 people found
this helpful
very helpful and knowledgeable of their area and pricing,great pictures and marketing...
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Was this helpful? Yes
By: Rob
Nov 09, 2015
View all comments (1)
Hi David, Hope you have settled well, all the best and thank you for your comments. ...
Oct 30,2015
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'Keith Jenkins'
Oct 30,2015
0 people found
this helpful
Tom Duncan met us on time to view the property, he was smart in appearance and very pleasant to talk too. He showed us around the property and was extremely helpful in answering all of our many questions, not only about the property but also about the surrounding area. We also spoke several times to Rob and Nathan in the office, We gained the impression of a very well organised team, we cannot speak highly enough of them. The purchase of the property went through very quickly, and we are ex...
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Was this helpful? Yes
By: Rob
Oct 30, 2015
View all comments (1)
Hi Keith, Many Thanks for your kind words, as an independent agent we thrive off client feedback and it is always lovely to read such a positive review. All the best. ...
Oct 30,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Lindsey Leary'
Oct 30,2015
0 people found
this helpful
We viewed our new house twice, as well as many others, with Rob Down and then with Tom Duncan. They were always prompt (even when we were running late!) and they were always refreshingly honest about the pros and cons of each property. They have supported us so well through the buying process, contacting us regularly with updates and ensuring that all was on track. I can't recommend them highly enough. We dealt with other agents while initially trying to find a house and I can honestly say that ...
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Was this helpful? Yes
By: Rob
Oct 30, 2015
View all comments (1)
Hi Lindsey, Many Thanks for taking the time to leave us a review, I can honestly say it has been an absolute pleasure assisting you in your purchase and I really hope you settle in well to your new home. Thanks again. ...
Oct 28,2015
Minithumbup
By: 'Teresa'
Oct 28,2015
0 people found
this helpful
Professional, realistic valuation and achieved what they said in a short time. What more do you want do you expect from your Estate Agent !!...
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Comment on agent fees
Cheaper than most of its competitors, and well worth the money.
Was this helpful? Yes
Oct 24,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'A Henderson'
Oct 24,2015
0 people found
this helpful
I found the staff to be very helpful and knowledgable in fact everything I would expect from a good estate agents. Thank you . Keep up the good work....
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Was this helpful? Yes
By: Rob
Oct 28, 2015
View all comments (1)
Many Thanks for your kind words, feedback is always appreciated. ...
Oct 19,2015
Minithumbup
Tom Duncan DipDEA
By: 'Konrad'
Oct 19,2015
0 people found
this helpful
Tom was brilliant from the start to finish. He is young professional who will do anything for you. Highly recommend. Pressure to do business with him....
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Was this helpful? Yes
By: Tom
Oct 19, 2015
View all comments (1)
Thank you Konrad, pleased to have done business with you! If we can help again in the future, you know where we are! Best of luck with your new property ...
Oct 12,2015
Minithumbup
Tom Duncan DipDEA
By: 'Happy buyer'
Oct 12,2015
0 people found
this helpful
Highly recommend Tom and Crosskeys. Tom has been so helpful and easy to deal with - nothing has been too much trouble. He is so polite, courteous and affable and always smiling. Thanks Tom....
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Was this helpful? Yes
By: Tom
Oct 12, 2015
View all comments (1)
Thank you so much for your kind words, customer feedback is always very much appreciated! I hope you enjoy your new home. ...
Oct 02,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Dan'
Oct 02,2015
0 people found
this helpful
Cross keys were very helpful to us and good at keeping us informed during our sale process. They sold our house quickly for a fair price. Their photos are of a high quality and we believe this helped to get several people interested in viewing the property. We would recommend them to friends and would use them again in the future....
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Was this helpful? Yes
By: Rob
Oct 03, 2015
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Hi Dan, Many Thanks for your kind words, if circumstances change in the future and you need to sell again we would be more than happy to assist again! ...
Sep 30,2015
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Spencer Tall'
Sep 30,2015
0 people found
this helpful
I sold my property and bought another using Cross Keys and they were excellent throughout. I dealt with Jack in the first instance and then Rob, both whom were very helpful to my needs. They ensured a smooth transition from seeling my property to buying the other. Upon completion date I had an issue with the removals firm, who managed to smash the front door of my old house. During the dispute jack was very supportive and helpful in getting things sorted out for me....
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Comment on agent fees
I thought the fees changed in comparison to other estate agents was more than reasonable
Was this helpful? Yes
By: Jack
Sep 30, 2015
View all comments (1)
It was our pleasure Spencer. We hope that you and your family will be very happy in your new home. ...
Sep 26,2015
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By: 'Sue'
Sep 26,2015
0 people found
this helpful
Most of my dealings when buying this flat were with Rob. I found him to be very easy to talk to. He kept me well informed throughout the process both by email and telephone. Jack handed over the keys upon completion very efficiently and advised me not to hesitate in contacting him should I have any further queries. The advertising of the flat was very good with plenty of photos to encourage me to have a viewing. All in all a good experience....
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Was this helpful? Yes
By: Jack
Sep 30, 2015
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Many thanks for your kind words. We are always pleased when our customers leave us nice comments and we hope that if you ever need us again in the future you do not hesitate to give us a call. ...
Sep 17,2015
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'Carol from Crownhill'
Sep 17,2015
0 people found
this helpful
I experienced both sides of buying with cross keys & then selling the same property unexpectedly after a year or so. I found the on-line photos were fabulous & they listened to how I would like things done. I also have a pet & felt confident they would be careful & not let her run into the road. I always received texts when viewings were arranged, followed by regular feedback emails too. I certainly love sending emails and ALWAYS got a reply. Thoroughly recommend the Stoke...
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Comment on agent fees
Fair fee & explained properly
Was this helpful? Yes
By: Tom
Sep 24, 2015
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Thank you so much for your kind words Carol, we wish you all the best of luck in your new home! ...
Sep 06,2015
Minithumbdown
Rob Down MNAEA
Jack Merriott MNAEA
By: 'Kerry Clancey'
Sep 06,2015
0 people found
this helpful
We feel very disappointed in Cross Keys despite having heard good reviews. We used them for both the selling of our property & the possible purchase of another. The selling of our property didn't work through no fault of their's. We found Rob very helpful, honest & communication was fantastic at that time. Unfortunately on the purchasing of a property things didn't go to well. we were recommended to view a property by Cross Keys. On viewing we loved it & put in an offer, negotiation...
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Was this helpful? Yes
By: Kerry Clancey
Sep 07, 2015
View all comments (4)
Sorry just to add as I hadn't made it clear. We obviously were informed of the higher offer. This was the next day when you had already accepted, therefore did not have the opportunity to increase our offer. ...
Sep 03,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Karen sayell'
Sep 03,2015
0 people found
this helpful
From start to finish, all the guys were fantastic, I was kept informed regularly of the progression, They were true to their word and my house went quickly as the predicted, They gave me some solicitors numbers of which I used, as were just as good. All in all it was a great transaction from start to finish. Well done all members of cross Keys Stoke...
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Comment on agent fees
Good
Was this helpful? Yes
By: Rob
Oct 03, 2015
View all comments (1)
Hi Karen, Thankyou for your comments, all the best with the move. ...
Aug 30,2015
Minithumbup
Rob Down MNAEA
By: 'Nicky'
Aug 30,2015
0 people found
this helpful
I recently dealt with rob to get a valuation on my mothers flat. He was on time and very helpful. I was only in Plymouth for a week as I live in Wales. He dealt with every thing very quickly for me. I would recommend Cross Keys to any one selling a property....
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Was this helpful? Yes
By: Rob
Oct 03, 2015
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Hi Nicky, Hope the sale is progressing nicely, all the best! ...
Aug 18,2015
Minithumbup
Rob Down MNAEA
By: 'Becky martyn'
Aug 18,2015
0 people found
this helpful
I was so impressed with the attention to detail rob gave whilst selling our property. The information we received before deciding to go with cross keys was not bias or too persuasive, just honest and gave us time to consider our options. The photographs looked fantastic and we sold within 24 hours! We cannot fault the care and attention we were given during and after our sale. Highly recommended....
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Was this helpful? Yes
By: Rob
Oct 03, 2015
View all comments (1)
Hi Becky, Hope you are settling in well, all the best. ...
Aug 12,2015
Minithumbup
Rob Down MNAEA
By: 'Hayes & Burnard'
Aug 12,2015
0 people found
this helpful
As first time buyers we literally had no clue with the process of buying a house. The service we received was exceptional and extremely efficient. We both felt very comfortable and the advice given to us has been outstanding. Rob goes above and beyond, and was always at the end of a phone or an e-mail away. We can't recommend the agents enough, and staff like Rob are a credit to them....
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Comment on agent fees
n/a
Was this helpful? Yes
By: Rob
Oct 03, 2015
View all comments (1)
Thankyou for your comments, will be interested to see how the project is coming along! Be sure to invite us back once you are finished! ...
Jul 29,2015
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By: 'Vicki'
Jul 29,2015
0 people found
this helpful
I cannot praise Cross Keys enough. From an initial consultation and fair valuation, to the time and care taken on the photos and description where they dressed the rooms to show them off to their very best. The team's communication throughout the whole process has been second to none - even if 'my' agent was unavailable, the rest of the team were suitably informed to know what answer to give to my questions. I sold to my second viewers at 99% of the full asking price, proving that this local ag...
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Comment on agent fees
Middle of the road fees; some are cheaper, many are more expensive
Was this helpful? Yes
By: Rob
Jul 29, 2015
View all comments (1)
Hi Vicki, Thank you so much for your kind words, it means a great deal to us to get such fantastic feedback. All the best with your move and we hope you settle well into your new home. ...
Jul 09,2015
Minithumbup
Rob Down MNAEA
By: 'Bellavista'
Jul 09,2015
0 people found
this helpful
From day one Rob provided us with a gracious and accommodating service, always quick to respond to our queries, communicating professionally and with knowledge and solving problems/requests as they arose. Many thanks to him and the team at Crosskeys....
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Was this helpful? Yes
By: Tom
Jul 30, 2015
View all comments (1)
Thank you very much for the review! all feedback given is appreciated, best of luck in your new home! ...
Jul 08,2015
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Mr & Mrs Avery'
Jul 08,2015
0 people found
this helpful
Recently sold with Cross Keys and was happy with the service from start to finish. Jack was very enthusiastic and Rob was very professional with his photography. We felt reassured in experienced hands. We would be happy to use them again and to recommend them. Thanks to Jack Rob & Tom for all their efforts...
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Comment on agent fees
Reasonable in comparison to the big national agents.
Was this helpful? Yes
By: Tom
Jul 30, 2015
View all comments (1)
Thank you so much for your kind words! all the best with your new home, any way we can help in the future please don't hesitate to get in touch! ...
Jul 02,2015
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'S'
Jul 02,2015
0 people found
this helpful
Cross Keys were the agent who I bought my house through and from start to finish I found both Tom and Rob to be incredibly efficient and knowledgable when it came to my purchase. They were friendly and courteous and always made themselves available to me and my prospective house, often at short notice. Even after completion, they are still make than happy to help. I would definately recommend them to anyone thinking of buying through them....
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Was this helpful? Yes
By: Tom
Jul 30, 2015
View all comments (1)
Hi Sophie, thank you very much for the feedback! it was our pleasure, if there is anything we can do for you again please feel free to get in touch, you know where we are! ...
Jun 21,2015
Minithumbup
Jake Brown
By: 'Lisa White'
Jun 21,2015
0 people found
this helpful
Jake Brown,is amazing estate agent,he is professional,friendly,approachable young man,who listens to what you need and require.He has work tirelessly to secure a sale for my late mums house,I would highly recommend Jake for you needs,as he will keep you informed all the way on what is happening,with your situation.Cross keys is excellent estate agents to use,and Jack,Rob and Tom and Jake all put me at easy in a difficult situation,with my late mums house.Thankyou....
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Was this helpful? Yes
By: jake brown
Jun 23, 2015
View all comments (1)
wow what a great re-view. im happy to have been a good help & im glad everything has gone swimmingly. ...
Jun 16,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'P. Taylor'
Jun 16,2015
0 people found
this helpful
I sold my house through Cross Keys because they where highly recommend and I must say they did not disappoint they where reliable, friendly and professional all the way through making it a smooth and stress free transaction, special praise to Rob and Tom who where always there if I had any questions and would always keep me updated on any devolpments, their communication was second to none, so just as I was I would also 100% recommend Cross Keys....
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Was this helpful? Yes
By: Tom
Jul 30, 2015
View all comments (1)
Hi Paul, Thank you so much for your kind words, it means a great deal to us to get such fantastic feedback. All the best with your move and we hope you settle well into your new home. ...
Jun 15,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Anna Czarnocinska'
Jun 15,2015
0 people found
this helpful
I choose Cross Keys long before I decided to sell my house ,was always interested in a property market and by monitoring all other agents they seemed to be very truthful in their valuations and most importantly even though it's a very competitive market with all the agents around fighting for their customers they did not insisted to choose them .I was very impressed by that.Rob was very confident and professional ,following his advice and knowledge the house was sold within a week !!! Well ...
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Was this helpful? Yes
By: Rob
Jun 15, 2015
View all comments (1)
Hi Anna, Thank you so much for your comments, It was a beautiful house and was always going to be popular, fingers crossed for a smooth transaction! ...
Jun 15,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Lisa Buckley'
Jun 15,2015
0 people found
this helpful
This is the second time we have used crosskeys to sell our property and I would never use any other estate agent. They are all very professional and their service is second to none. The photo's they took of our property were excellent and showed the house off beautifully. On each viewing we had, we received confirmation of the viewing and also received feedback after each one. I would highly recommend anyone wanting an estate agent to use Crosskeys. Thank you for all your hard work and for ...
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Was this helpful? Yes
By: Rob
Jun 15, 2015
View all comments (1)
Thank you Lisa for your kind words, it is very much appreciated! We look forward to seeing you again if ever you need to buy or sell in the future! ...
Jun 13,2015
Minithumbup
Rob Down MNAEA
By: 'stuart sinclair'
Jun 13,2015
0 people found
this helpful
Rob was a great agent,he arranged a viewing at short notice was very professional on the viewing,knowing allot about the properties history..he worked well with my self and the vendor to complete the sale in under one month,excelent.....would highly recomend cross keys,many thanks...
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Was this helpful? Yes
By: Rob
Jun 15, 2015
View all comments (1)
Hi Stuart, Many Thanks for your kind words and we are really looking forward to seeing the property again once you have fully renovated it! All the best ...
Jun 09,2015
Minithumbup
Rob Down MNAEA
By: 'D smith'
Jun 09,2015
0 people found
this helpful
The service provided by cross keys was very helpful which , was great with helping me buy my new home. Thanks rob....
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Was this helpful? Yes
May 25,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Alec'
May 25,2015
0 people found
this helpful
I cannot fault the service provided. I was a nervous first time buyer and the Stoke team helped me all the way through. Great team!...
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Was this helpful? Yes
By: Rob
May 26, 2015
View all comments (1)
Hi Alec, Many Thanks for your kind words, it is always appreciated! ...
May 11,2015
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Dr Wendy Meddelton'
May 11,2015
0 people found
this helpful
After being on the market for 4 months with a leading estate agent. X keys sold my property within days! There details were professional and there service excellent highly recommend...
read full review
Was this helpful? Yes
By: Rob
May 11, 2015
View all comments (1)
Hi Wendy, Many Thanks for your kind words, it just goes to show being a local agent sometimes reaps massive benefits, we look forward to a smooth sale! ...
Areas covered
  • P1
  • P2
  • P3
  • P4
  • P5
  • P6
  • P7
  • P8
  • P9
  • P10
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£14,500
  • Max: Β£425,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 194 1 103 2 18 1
Jack Merriott MNAEA Jack Merriott MNAEA
Director
115 reviews

About Jack Jack is one of the co-founders of Cross Keys Estates and has been instrumental in making Cross Keys what it is today, a successful Independent company with old fashion View full profile
Jon Curtis MNAEA Jon Curtis MNAEA
Senior Property Consultant (Sales)
93 reviews

About Jon I have been in estate agency since 2010, when I joined a local, independent Company at the tender age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, p View full profile
Tom Duncan DipDEA Tom Duncan DipDEA
Property Consultant (Sales)
63 reviews

About Tom I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very p View full profile
Steve Jones FNAEA MARLA Steve Jones FNAEA MARLA
Director
15 reviews

About Steve I am a Director of the Company and a vastly experienced Estate Agent, having worked within the industry since 1978 throughout Devon and Cornwall, but predominantly within Plymouth City. My enthusia View full profile
Rob Down MNAEA Rob Down MNAEA
Senior Property Consultant (Sales)
147 reviews

About Rob I have been working at Cross Keys for a few years now, what inspired me to get started in the industry was a passion for architecture, Internal design and building renovations. Being based in the S View full profile
Carol Huxham Carol Huxham
Lettings Manager
15 reviews

About Carol I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge View full profile
Craig McMillan Duncan MNAEA DipDEA Craig McMillan Duncan MNAEA DipDEA
Director
18 reviews

About Craig Craig, has been with the company since 2003 and is a local lad who went to school and was brought up in the Stoke area. He is also the Energy Assessor for the company and can provide Domestics in anti View full profile
Jake Brown Jake Brown
Property Consultant (Lettings)
54 reviews

About Jake As Sales and Lettings Consultant, my role within the company is to conduct viewings, man the office and deal with all general enquiries with regards to both our sales and lettings properties. I am ver View full profile
Megan Gilmour Megan Gilmour
Property Consultant (Lettings)
34 reviews

About Megan My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in View full profile
Daniel Moore Daniel Moore
Property Consultant (Sales)
5 reviews

About Daniel My name is Daniel and I joined Cross Keys Estates after 3 years in retail. I knew it wasn’t a career I wanted to pursue and I was looking for something I could be proud of. I moved to Plymouth f View full profile

Job vacancies

Please see a list of jobs available

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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