• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Carol Huxham
    Carol Huxham
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
  • Danielle Gibbons
    Danielle Gibbons
No description for branch.
Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099
Jul 24,2016
Minithumbup
Tom Duncan DipDEA
Jack Merriott MNAEA
By: 'Andy'
Jul 24,2016
0 people found
this helpful
Extremely happy with the friendly and proffesional service provided by the staff at Cross Keys. They managed to gain a sale on my property within 3 days of the property being advertised! Good communications and always chased up any questions I had and came back with an answer either the same day or at their earliest opportunity. Would like personally thank Jack for his honest and fair approach to the negotiations prior to agreeing fees and signing contracts. Also would like to thank Tom for his ...
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Comment on agent fees
The fees negotiated were very fair.
Was this helpful? Yes
Jul 22,2016
Minithumbup
Rob Down MNAEA
By: 'Dave Shurmer'
Jul 22,2016
0 people found
this helpful
Excellent customer service from the first minute. Exceptional quality photos and property details put together extremely quickly and efficiently. Advertised our property on the Tuesday, had it sold by Friday the same week, Very proactive in arranging viewings and keeping us informed throughout. Many thanks!...
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Comment on agent fees
Fees comparable with other estate agents and offered value for money in terms of the speed, communication and quality of property details put together.
Was this helpful? Yes
Jul 11,2016
Minithumbup
By: 'John S'
Jul 11,2016
0 people found
this helpful
I found Cross Keys very efficient, professional and easy to deal with. When the first buyer fell through they immediately had a replacement . Thank you...
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Comment on agent fees
Extremely fair.
Was this helpful? Yes
By: Tom
Jul 12, 2016
View all comments (1)
Thank you John, it was our pleasure! We are pleased we were of assistance. If you need any help or advice in the future, please do not hesitate to get in touch! ...
Jun 28,2016
Minithumbup
By: 'JS'
Jun 28,2016
0 people found
this helpful
The sale of my flat was greatly encumbered by an incompetent online conveyancing co the buyer was recommended to use by his financial advisors. This resulted in unneccessary stress for all parties. At all times the staff at Crosskeys remained polite, calm and supportive until eventually I simultaneously exchanged and legally completed. A great team at Crosskeys....
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Was this helpful? Yes
By: Tom
Jul 12, 2016
View all comments (1)
Hi Jackie, thank you very much for your comments. We did get there in the end! Best of luck with the future. ...
Jun 23,2016
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'mike'
Jun 23,2016
0 people found
this helpful
Rob and tom make the sale very stress free always kept me up to date. Will definitely recommend. Asset to the company thanks gus...
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Comment on agent fees
Worth every penny great service
Was this helpful? Yes
By: Tom
Jul 12, 2016
View all comments (1)
Thanks Mike, it was our pleasure! Pleased to see it was a very straight forward. Best of luck on your next project! ...
Jun 16,2016
Minithumbup
By: 'Paul'
Jun 16,2016
0 people found
this helpful
Very happy with the service from first contact to completion. The whole team were excellent and I would not hesitate to recommend Cross Keys Estates....
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Comment on agent fees
As expected!
Was this helpful? Yes
By: Tom
Jul 12, 2016
View all comments (1)
Hi Paul, thank you very much and we are pleased to see you had a pleasant experience with ourselves. If you are to ever need any help or advice in the future, please do not hesitate to get in touch! ...
Jun 15,2016
Minithumbup
Jack Merriott MNAEA
By: 'Aimee & Leon'
Jun 15,2016
0 people found
this helpful
We finally did it! I cannot thank you enough - if I could've named all staff members I would have! From our initial viewing to finally completing today it has been a rocky road but not at any stage have you guys made it tricky and have been supportive throughout the whole process. We cannot thank you enough - and would thoroughly recommend you to anyone who is on their property search! :-)...
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Comment on agent fees
N/a
Was this helpful? Yes
By: Nathan Cooper
Jun 16, 2016
View all comments (1)
Thank you Aimee! So glad you can finally move in and enjoy Plymouth over the summer! ...
May 11,2016
Minithumbup
By: 'Claire white'
May 11,2016
0 people found
this helpful
I felt as ease with the guys from cross keys. Friendly professional service. Nothing was to much trouble - highly recommended Thanks very much...
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Comment on agent fees
Great
Was this helpful? Yes
By: Tom
Jul 12, 2016
View all comments (1)
Thanks Claire! We are always here for when the comes to sell again. All the best for the meantime! ...
May 09,2016
Minithumbup
Rob Down MNAEA
By: 'Murphy'
May 09,2016
0 people found
this helpful
First rate service, my house was marketed with a larger, far more expensive agent for nine weeks with no joy. Crosskeys had it sold within two weeks. A completely painless experience....
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Was this helpful? Yes
May 06,2016
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Dan Johnson'
May 06,2016
0 people found
this helpful
The guys at Cross Keys have been excellent. They gave me honest feedback and pretty much delivered as they explained they would in the outset. I would most certainly recommend them in the future....
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Comment on agent fees
The fees were the best of the 4 agents I looked into.
Was this helpful? Yes
By: Tom
May 06, 2016
View all comments (1)
Thank you very much Dan for taking the time to leave a comment. I am pleased to see you are happy, and i wish you the best of luck in the future! Take care ...
Apr 26,2016
Minithumbup
Rob Down MNAEA
By: 'Mrs A Wassall'
Apr 26,2016
0 people found
this helpful
Having just exchanged on the sale of my house I can honestly say that the team at the Stoke office have been brilliant and supported me throughout. Rob Down, provided the first point of contact and was realistic and honest about the property, and Nathancooper always seems to be on hand manning the phones and providing reliable callbacks and updates. They have all helped to make this a positive process and i would (and have) recommend them....
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Comment on agent fees
A very respectable fee and worth it for the guidance and help they have offered.
Was this helpful? Yes
By: Nathan Cooper
Apr 28, 2016
View all comments (2)
Thank you Anita! We rely on word of mouth and good reviews so it is nice to see that the hard works pays off. You know where we are if you ever need us again! ...
Apr 22,2016
Minithumbup
Rob Down MNAEA
By: 'Duncan and Alix Rhodes'
Apr 22,2016
0 people found
this helpful
Rob has been the perfect estate agent. He has stayed in touch regularly and frequently throughout year selling process. At all stages he has been extremely friendly, supportive, considerate, professional and generous with his time. Their were several times when he stayed late beyond office hours to assist us with our negotiations and to ease the sale along. We have been very impressed and would recommend Rob and Cross Keys unreservedly,...
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Comment on agent fees
Very reasonable and competitive fees.
Was this helpful? Yes
By: Rob
Apr 28, 2016
View all comments (1)
Hi Duncan & Alix, Thank you so much for your kind comments, I know the sale was a tough one at times but I am so pleased that you felt the service received was still of a high standard. If you should ever find yourselves in the area again, do not hesitate to make contact. ...
Apr 20,2016
Minithumbup
Rob Down MNAEA
By: 'Taz Locke'
Apr 20,2016
0 people found
this helpful
A very friendly, honest and professional service. Rob, Nathan and Tom were extremely helpful throughout the very brief transaction selling my house. Rob in particular was extremely pro active, I never had to chase for information or updates infact he was so efficient it was him chasing me. Excellent Thank you....
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Comment on agent fees
The fee's are excellent value, far more competitive than other agents added with a very knowledgable and personal service a very satisfied customer.
Was this helpful? Yes
By: Rob
Apr 28, 2016
View all comments (2)
Hi Taz, Many Thanks for your comments, it's always appreciated to read such a lovely review, hope all goes smooth with the completion! Many Thanks ...
Mar 10,2016
Minithumbup
Rob Down MNAEA
By: 'Becky'
Mar 10,2016
0 people found
this helpful
Professional and knowledgeable throughout and communication was particularly good. Always managed to speak to someone quickly and call backs made promptly. Thanks for all your help....
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Was this helpful? Yes
By: Rob
Mar 17, 2016
View all comments (1)
Hi Becky, Many Thanks for your kind words, best of luck in your new home. ...
Mar 08,2016
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'Julieb'
Mar 08,2016
0 people found
this helpful
Very professional from the start, once sold it went very smoothly and the staff responded to any communication promptly. Rob was very helpful and I would recommend him to anyone selling their property....
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Comment on agent fees
Good
Was this helpful? Yes
By: Thomas Duncan
Mar 17, 2016
View all comments (1)
Thank you so much for your kind words, all customer feedback is all very much appreciated! We are delighted to see another happy customer ...
Mar 04,2016
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Mark Lowry'
Mar 04,2016
0 people found
this helpful
Just sold my house though Cross Keys Estates Agents, they worked hard to get me the right buyer at the right price. I was very pleased with the way they kept me informed about viewings and feedback from each viewing. Also i liked the way they seem to work with solicitors to keep things moving along....
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Comment on agent fees
Fee's are very reasonable
Was this helpful? Yes
By: Rob
Mar 17, 2016
View all comments (1)
Hi Mark, Many Thanks for your comments, feedback is always greatly appreciated. ...
Feb 17,2016
Minithumbup
Tom Duncan DipDEA
By: 'Gill'
Feb 17,2016
0 people found
this helpful
All the people i have met and dealt with first at a viewing and then as a seller were exceptionally kind efficient and always give of their best...thank you. I was recommended by another seller to ask this office to help and i would highly recommend them to anyone, and use them again in the future....
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Comment on agent fees
Very good for the ser ice given.
Was this helpful? Yes
By: Nathan Cooper
Feb 17, 2016
View all comments (2)
Thank You Gill! It means a lot to us that our efforts are greatly appreciated and we hope to hear from you soon. ...
Feb 10,2016
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'RRichardson'
Feb 10,2016
0 people found
this helpful
Everybody at Cross Keys was extremely helpful in getting my sale through as quickly and easily as possible. They put up with my frequent calls for updates without complaint, and made sure all my questions were answered promptly. I wouldn't hesitate to use them again....
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Comment on agent fees
The fees were very reasonable for the services offered - 1% plus VAT.
Was this helpful? Yes
By: Rob
Feb 24, 2016
View all comments (1)
Hi Rachel, Many Thanks for your kind words, feedback is always much appreciated. ...
Feb 08,2016
Minithumbup
Jack Merriott MNAEA
Tom Duncan DipDEA
By: 'Mr and Mrs Reynolds'
Feb 08,2016
0 people found
this helpful
We were very happy with the way we were treated at Cross keys Estate agents.from the day we had the flat valued and up to the time we signed for the house they were always there to help.The staff at the stoke village office are very friendly and will always keep you updated with all information. Their knowledge of the area is extensive and the valuations reflect this....
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Comment on agent fees
Fees were very good
Was this helpful? Yes
By: Tom
Feb 08, 2016
View all comments (1)
Thank you for your kind words, we are glad to have seen your sale & purchase go through smoothly and within the timescale set. If you are to need any further help or advice you are more than welcome to get in touch. Take care! ...
Jan 29,2016
Minithumbup
Rob Down MNAEA
By: 'Kinga Njuguna'
Jan 29,2016
0 people found
this helpful
Thank you to the staff at Cross Keys- epecially Rob Down for the excellent service. Everything went quick & smoothly. I would recommend without any hesitation. :)...
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Was this helpful? Yes
By: Rob
Feb 24, 2016
View all comments (1)
Many Thanks for your comments Kinga, it is always appreciated to have 5* feedback! ...
Jan 22,2016
Minithumbup
Rob Down MNAEA
By: 'Top agent'
Jan 22,2016
0 people found
this helpful
Top service from a top estate agent.got full asking price for my property. Couldn't ask for more,very helpful and friendly staff. Rob put in a lot of time helping Me Purchase a property as well. Many thanks to you all at cross Keys....
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Comment on agent fees
Good
Was this helpful? Yes
By: Rob
Feb 24, 2016
View all comments (1)
Many Thanks Gareth, looking forward to taking on the next project for you! ...
Jan 21,2016
Minithumbdown
Tom Duncan DipDEA
By: 'Mike'
Jan 21,2016
0 people found
this helpful
5 star service. Property took little longer to go through than expected but no fault of estate agents, viewings and offers were abundant. Very happy with staff professionalism, effectiveness and communication. Tom was very good! And have to mention a personal compliment to him. A happy customer and would easily recommend...
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Comment on agent fees
Very competitive
Was this helpful? Yes
By: Tom
Jan 21, 2016
View all comments (1)
Thank you so much Mike for your lovely review! wishing you all the best in your new home! if you are ever in need of advice or help, please do not hesitate to get in touch. ...
Jan 08,2016
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Laura H'
Jan 08,2016
0 people found
this helpful
Ive used Cross Keys to sell my properties twice now, and can not fault their service. They provide excellent initial advice without the usual sales pitch, they quite clearly know their market. Customer service was excellent, keeping me informed along the way. From going on the market to completion was only 10 weeks- great work Cross Keys- Thank you....
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Comment on agent fees
Excellent fee basis, very competitive. Well worth the money.
Was this helpful? Yes
By: Tom
Jan 08, 2016
View all comments (1)
HI Laura, thank you so much for taking the time to leave us a review, it was very nice to see your property go under offer very soon as well as a smooth sale. if you are ever in need of our service again please do not hesitate to get in touch, we would be delighted to help where we can. ...
Jan 07,2016
Minithumbup
By: 'D Milner'
Jan 07,2016
0 people found
this helpful
Thoroughly professional service with a personal touch. I would recommend to any potential sellers and buyers! Amie's was excellent throughout!...
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Comment on agent fees
Excellent value for money.
Was this helpful? Yes
By: Aimee
Jan 25, 2016
View all comments (1)
Thank you so much for the lovely review, good luck in your new home! ...
Jan 04,2016
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By: 'D'
Jan 04,2016
1 people found
this helpful
We used to Cross Keys as they were local. Throughout our sale they were professional, courteous and very supportive in what was a very stressful time for us. I would not hesitate to recommend this firm and would use them if we ever decide to sell our home again!...
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Comment on agent fees
Value for money
Was this helpful? Yes
By: Jack
Jan 04, 2016
View all comments (1)
It was our pleasure. This is one of the reasons we love being a local agent. Hope you have settled in to your new home and wishing you a happy new year from all the team at Cross Keys. ...
Dec 15,2015
Minithumbup
Tom Duncan DipDEA
By: 'Lee'
Dec 15,2015
0 people found
this helpful
Tom has been involved with the purchase of this property from the first viewing and has been an absolute professional throughout the entire process. Having dealt with many other estate agents in Plymouth, I can say that Cross Keys Estates was a breath of fresh air. They are not 'pushy', will not bombard you with properties suggestions that dont meet your criteria and are always helpful and polite. I will definately be dealing with Tom and the rest of the team when I decide to move on from my ...
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Was this helpful? Yes
By: Nathan Cooper
Jan 06, 2016
View all comments (2)
Thanks Lee! We look forward to trying to find you another home. ...
Dec 01,2015
Minithumbdown
By: 'DD'
Dec 01,2015
0 people found
this helpful
Poor service, got me no viewings, no updates. I had to call them for updates and never asked me what I was looking for. To top it off they LOST my keys which included aa key to the main entrance to a block of 6 flats. Told me they tried bunches of keys to see if any if them were mine which is quite alarming.Only when prompted did they offer a locksmith. Extremely disappointed....
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Was this helpful? Yes
Nov 17,2015
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'Pam'
Nov 17,2015
0 people found
this helpful
Tom was very helpful in my property purchase - He kept me informed and was prompt in responding to my queries...
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Was this helpful? Yes
By: Tom
Jan 06, 2016
View all comments (1)
Hi Pam, thank you and i wish you the best of luck with your new home! ...
Nov 13,2015
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Rosie'
Nov 13,2015
0 people found
this helpful
Cross Keys have been helpful, friendly and professional throughout the whole sale process. They visited the property and gave advice a year previous to it actually going on the market, and have been very efficient through all the other stages. It was a pleasure to do business with them....
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Was this helpful? Yes
By: Rob
Dec 01, 2015
View all comments (1)
Hi Rosie, Many Thanks for your kind words, I am glad that you felt informed the process. All the best for future endeavors. ...
Nov 06,2015
Minithumbup
By: 'yvonne antrobus'
Nov 06,2015
0 people found
this helpful
Service was friendly, and efficient. Very professional. Kept us informed at each step of the sale. excellent photos of our property. A pleasure to deal with all the staff....
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Comment on agent fees
Acceptable
Was this helpful? Yes
By: Rob
Nov 09, 2015
View all comments (1)
Many Thanks for the review, we always appreciate feedback :) ...
Areas covered
  • P1
  • P2
  • P3
  • P4
  • P5
  • P6
  • P7
  • P8
  • P9
  • P10
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£14,500
  • Max: Β£425,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 192 1 106 2 18 1
Jack Merriott MNAEA Jack Merriott MNAEA
Director
119 reviews

About Jack Jack is one of the co-founders of Cross Keys Estates and has been instrumental in making Cross Keys what it is today, a successful Independent company with old fashion View full profile
Jon Curtis MNAEA Jon Curtis MNAEA
Senior Property Consultant (Sales)
103 reviews

About Jon I have been in estate agency since 2010, when I joined a local, independent Company at the tender age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, p View full profile
Tom Duncan DipDEA Tom Duncan DipDEA
Property Consultant (Sales)
63 reviews

About Tom I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very p View full profile
Steve Jones FNAEA MARLA Steve Jones FNAEA MARLA
Director
16 reviews

About Steve I am a Director of the Company and a vastly experienced Estate Agent, having worked within the industry since 1978 throughout Devon and Cornwall, but predominantly within Plymouth City. My enthusia View full profile
Rob Down MNAEA Rob Down MNAEA
Senior Property Consultant (Sales)
148 reviews

About Rob I have been working at Cross Keys for a few years now, what inspired me to get started in the industry was a passion for architecture, Internal design and building renovations. Being based in the S View full profile
Carol Huxham Carol Huxham
Lettings Manager
15 reviews

About Carol I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge View full profile
Craig McMillan Duncan MNAEA DipDEA Craig McMillan Duncan MNAEA DipDEA
Director
21 reviews

About Craig Craig, has been with the company since 2003 and is a local lad who went to school and was brought up in the Stoke area. He is also the Energy Assessor for the company and can provide Domestics in anti View full profile
Jake Brown Jake Brown
Property Consultant (Lettings)
54 reviews

About Jake As Sales and Lettings Consultant, my role within the company is to conduct viewings, man the office and deal with all general enquiries with regards to both our sales and lettings properties. I am ver View full profile
Megan Gilmour Megan Gilmour
Property Consultant (Lettings)
37 reviews

About Megan My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in View full profile
Daniel Moore Daniel Moore
Property Consultant (Sales)
8 reviews

About Daniel My name is Daniel and I joined Cross Keys Estates after 3 years in retail. I knew it wasn’t a career I wanted to pursue and I was looking for something I could be proud of. I moved to Plymouth f View full profile
Danielle Gibbons Danielle Gibbons
Property Consultant (Sales)
0 reviews

About Danielle I have worked in the property industry in Plymouth since 2012 and absolutely love it. My role within Cross Keys Estates is that of a Property Consultant for Sales and I am based in the Mannamead offi View full profile

Job vacancies

Please see a list of jobs available

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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