• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Tom
  • Staff picture
    Jon
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Jade
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Megan Gilmour
  • Staff picture
    Danielle
  • Staff picture
    Jo
No description for branch.
Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099
May 22,2017
Minithumbup
By: 'Claire'
May 22,2017
0 people found
this helpful
Just a note to say how lovely all the staff were at Cross Keys, they were all super helpful, and made buying my first a house a breeze. Thanks so much for all your help....
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Comment on agent fees
N/A
Was this helpful? Yes
May 17,2017
Minithumbup
By: 'Michael Tye-Walker'
May 17,2017
0 people found
this helpful
Having placed my property on the market through the Stoke branch of Cross Keys, I have to admit to being very pleasantly surprised with their professional and efficient attitude and system. As an ex Estate Agent of many years, I have little regard for the ...
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Comment on agent fees
Totally fair and they made it worthwhile by the service given.
Was this helpful? Yes
May 16,2017
Minithumbup
Tom
Jack Merriott MNAEA
By: 'foxy'
May 16,2017
0 people found
this helpful
outstanding agent to sell or buy with. all the staff will do there best for you at all times. tom,jack and rob thank you very much....
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Comment on agent fees
good
Was this helpful? Yes
Apr 14,2017
Minithumbup
Tom
By: 'Jonathan stone'
Apr 14,2017
0 people found
this helpful
I found Debbie to be very helpfull and professional from the start to finish as she kept me informed of how my purchase was coming along and was always there to answer any questions I may have had. It made the whole process very easy ...
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Comment on agent fees
good
Was this helpful? Yes
By: Rob
May 02, 2017
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Thanks for your kind words, feedback is greatly appreciated. ...
Apr 12,2017
Minithumbup
Rob
By: 'John Bragg'
Apr 12,2017
0 people found
this helpful
Top marks for Cross Keys an excellent service with my house sale. Jack gave a realistic valuation and very efficient with the marketing. Thank you Rob Debbie and Tom Keeping me well informed with viewings and feedback. I would recommend them to anyone Thinking of ...
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Comment on agent fees
Very competitive fees good value
Was this helpful? Yes
By: rob
May 02, 2017
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Hi John, Thanks so much for taking the time to leave a review! ...
Apr 01,2017
Minithumbup
Tom
Rob
By: 'Dave'
Apr 01,2017
0 people found
this helpful
All the members of cross keys were very helpful throughout our purchase. We were first time buyers so needed some help and they were excellent!...
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Was this helpful? Yes
By: Rob
Apr 03, 2017
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Hi Dave, Thanks for your kind words, hope all went well on the move day and that you are settling in well to your new home! ...
Mar 18,2017
Minithumbup
Rob
By: 'Joanne and Keven Symons'
Mar 18,2017
0 people found
this helpful
Really excellent service. Really work for you as a seller. Rob especially is the best agent we have ever met. All staff are pleasant and really helpful....
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Comment on agent fees
Good
Was this helpful? Yes
By: Rob
Apr 03, 2017
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Hi Kev & Jo, Thanks again for the continued praise, we are delighted that we have been able to help you now both with two sales and a purchase! All the best going forward ...
Mar 10,2017
Minithumbup
Rob
By: 'Mrs J'
Mar 10,2017
0 people found
this helpful
After using two other competitors, it was refreshing to use this independent company. The experience and support, with pro active advice was very helpful. I would have no hesitation in recommending Cross Keys....
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Comment on agent fees
Agents fees were very competitive.
Was this helpful? Yes
By: Rob
Apr 03, 2017
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Thank you for your kind review! ...
Mar 08,2017
Minithumbup
Rob
By: 'Furio'
Mar 08,2017
0 people found
this helpful
Rob viewed a property I was renovating to sell. He spent over an hour scrutinising the property, giving helpful tips and advice and, realistic expectations. Once completed he lined up several viewings on the first day. Debbie was always prompt with updates and feedback throughout ...
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Comment on agent fees
Transparent and fair
Was this helpful? Yes
By: Rob
Apr 03, 2017
View all comments (1)
Hi Atos, Thanks for your review, look forward to doing business again in future! ...
Mar 03,2017
Minithumbup
Tom
Rob
By: 'TomH'
Mar 03,2017
0 people found
this helpful
As a buyer for a property in the Stoke area, and coming down from Bristol, my adult daughter did the initial viewing and arranged a viewing for me. On both occasions, Tom Duncan presented the property and was able not only to answer all questions, ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Rob
Apr 03, 2017
View all comments (1)
Hi Tom, Thanks for your kind words, I hope you are settling in well! ...
Mar 02,2017
Minithumbup
Jon
By: 'Alexandra Tait'
Mar 02,2017
0 people found
this helpful
I cannot recommend Jon Curtis highly enough. He is professional, approachable and completely put me at ease. Nothing is too much trouble and the stressful process of putting my property on the market was made very easy. Jon in fact got me full asking price ...
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Comment on agent fees
Very reasonable fee.
Was this helpful? Yes
By: Jon
Mar 06, 2017
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Thank you Alex for such a lovely review, I am so pleased to hear your positive thoughts about our services! ...
Feb 24,2017
Minithumbup
Carol
Megan Gilmour
By: 'A&S McN'
Feb 24,2017
0 people found
this helpful
Cross Keys staff have been a delight to work with. Following a previous differing experience with another agency, we have had nothing but positive, professional and friendly communications with all the Cross Keys staff. All the staff we have dealt with, including Carol, Jake and ...
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Was this helpful? Yes
Feb 09,2017
Minithumbup
Rob
Tom
By: 'Jody Rofe'
Feb 09,2017
0 people found
this helpful
Having just bought our first house with Cross Keys we can't thank them enough. Rob showed us round the property in the first place and was open and honest with us about the sellers expectations. We finally had an offer accepted and proceeded to purchase ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Rob
Feb 24, 2017
View all comments (1)
Hi Jody, Thanks for your comments, hope you have settled well into your new home! ...
Feb 08,2017
Minithumbup
Jack Merriott MNAEA
Tom
By: 'Great service from the Cross Keys team'
Feb 08,2017
0 people found
this helpful
I have both bought and sold using Cross Keys and Jack and his team are great! They are friendly, knowledgable and have great communications. I would whole heartedly recommend their services to anyone doing business in Plymouth...
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Comment on agent fees
A good rate was offered by the agency
Was this helpful? Yes
By: Rob
Feb 24, 2017
View all comments (1)
Thankyou for your kind words, we all really appreciate the feedback! ...
Feb 07,2017
Minithumbup
Rob
By: 'Craig'
Feb 07,2017
1 people found
this helpful
I have been hugely impressed by the service Cross Keys Estates were able to offer. They were thorough in the assistance provided for both the sale of my property and purchase of my new home. Advice and information has been provided at all points during ...
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Was this helpful? Yes
By: Rob
Feb 24, 2017
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Thanks Craig! Hope all went well with the move and you are settled! You will have to invite us all back to see it once you have finished the redecorating! ...
Feb 01,2017
Minithumbup
By: 'Lyn Barrett'
Feb 01,2017
0 people found
this helpful
i have dealt with quite a few estate agencies over the years and hand on heart this is the quite the best one. Debbie has kept in touch during the process of my purchase of the property and this is something I have not experienced ...
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Comment on agent fees
Don't know I'm doing the buying
Was this helpful? Yes
By: Rob
Feb 24, 2017
View all comments (1)
On behalf of Debbie I know she would love to say thank you, she is away from the office for a few weeks at the moment, but she very much enjoyed dealing with you for the purchase! ...
Jan 31,2017
Minithumbup
Megan Gilmour
By: 'Connor Cooper'
Jan 31,2017
0 people found
this helpful
Excellent service from this pair. The great communication from these two is what made our move so smooth and quick. They worked around our plans to suit us which was extremely handy. Everything was explained in full detail to us and there wasn't a question ...
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Comment on agent fees
Good
Was this helpful? Yes
Jan 23,2017
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Hevallaa'
Jan 23,2017
0 people found
this helpful
I don't usually leave online reviews but I feel Cross Keys need to be recognised for their fantastic customer service and the business that they run. I have sold a property with them and also viewed properties with them in my search for my perfect ...
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Comment on agent fees
Good value for money. The service is the best we have ever received from our dealings with all other estate agents. Having viewed many properties in our search, we were able to compare and Cross Keys are so professional and good at what they do.
Was this helpful? Yes
By: Rob Down
Jan 27, 2017
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Hi Heather, Thank you so much for your kind words, it's always nice to get praise especially as lovely at this. Thanks again ...
Jan 16,2017
Minithumbup
By: 'Eleanor'
Jan 16,2017
0 people found
this helpful
All staff were very professional, helpful, and friendly from the first viewing to the completion of our purchase. As first time buyers the team helped us through the process, and we were kept updated throughout. A very positive experience....
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Was this helpful? Yes
By: Rob
Jan 30, 2017
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Hi Eleanor, Thank you for your comments, good feedback and kind words are always well received. Hope you have settled in well to your new home! ...
Jan 09,2017
Minithumbup
Tom
Rob
By: 'Paul'
Jan 09,2017
0 people found
this helpful
After viewing many flats with different agents I met Tom who Was on time very smart had all the information on the property and knew his job. Even though I Was buying at the lower end of the market I felt important and a valued ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Rob Down
Jan 27, 2017
View all comments (1)
Hi Paul, Thank you so much for your comments, best of luck with the rental! ...
Dec 15,2016
Minithumbup
Tom
By: 'Shona'
Dec 15,2016
0 people found
this helpful
We recently purchased a property through Cross Keys after a number of months of dealing with a large number of Estate Agents within the area. Of all the Agents that we had contact with (including another where we were purchasing a property that fell through ...
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Was this helpful? Yes
Dec 09,2016
Minithumbup
Rob
By: 'Better than the high street agents'
Dec 09,2016
0 people found
this helpful
Today is our moving day. Cross keys found us a buyer within a week of being on the market. Altogether from start to finish the whole process has taken 9 weeks. They have the perfect combination of skills and expertise within the team to help guide ...
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Comment on agent fees
Very reasonable and well worth every penny.
Was this helpful? Yes
By: Rob
Jan 30, 2017
View all comments (1)
Thank you for your comments! Nice to see you felt we were competitive on fee's whilst still reaching high standards! ...
Nov 30,2016
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Nikki'
Nov 30,2016
0 people found
this helpful
I think crosskeys are great,the best estate agents in plymouth.i wouldn't use anyone else ,from start to finish they were so helpful and friendly and they got us offers on the table at the end of the first day of viewings thank you ...
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Comment on agent fees
Very good
Was this helpful? Yes
By: Jack
Nov 30, 2016
View all comments (1)
You are too kind. It was our pleasure to look after your sale.I must admit that having 22 viewings in 2 days was a new record for us as was getting 9 over asking price offers !!! You know where we are if you need us again xx ...
Nov 26,2016
Minithumbup
By: 'Amy'
Nov 26,2016
0 people found
this helpful
Very pleased with the service we received, a fair valuation, a very good listing, plenty of viewings and my questions were answered when I needed them to be. Thanks all!...
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Was this helpful? Yes
Nov 26,2016
Minithumbup
Jack Merriott MNAEA
Tom
By: 'Mrs Tracy Norfolk-Shaw'
Nov 26,2016
0 people found
this helpful
Jack and his team found a buyer before we even put the house on the market. We knew what was happening every step of the way and responded to all calls from us. As this was our late mums house I cannot fault the caring ...
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Comment on agent fees
The fees are very competitive!
Was this helpful? Yes
By: Jack
Nov 26, 2016
View all comments (1)
A heartfelt thank you to you and your sisters for trusting us to sell your mum's house. I know how emotional this was for your entire family and I am so glad that it has gone to another family who will make as many new memories in it as you have of it. ...
Nov 25,2016
Minithumbup
Jack Merriott MNAEA
Rob
By: 'philmo'
Nov 25,2016
0 people found
this helpful
Hi, everybody ,just had confirmation of my house being sold. thanks to all its been an easy ride due to the professional way we have been treated, especially from rob and tom and of course jacks advice.I would not hessitate to reccomend cross keys ...
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Comment on agent fees
good
Was this helpful? Yes
Nov 23,2016
Minithumbup
Tom
Rob
By: 'Gavin and Pat Walker'
Nov 23,2016
0 people found
this helpful
From start too finish our sale was handled exceptionally well. Good quality viewings as well as clear and precise feedback. Dealt with Jack initially, then mostly Tom( viewings and great feedback), with Rob negotiating the offers . Would definitely recommend in the future. Once again thank ...
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Comment on agent fees
Fees were negotiated and got value for money.
Was this helpful? Yes
By: Rob Down
Nov 23, 2016
View all comments (1)
Hi Gavin & Pat, Many Thanks for taking the time to leave us a review, it is always nice to come in of a morning to such fantastic feedback. Fingers crossed for a smooth transaction and best of luck with all future endeavors. ...
Nov 23,2016
Minithumbup
Tom
Rob
By: 'Helen and Dave'
Nov 23,2016
0 people found
this helpful
From first contact to the finish, Cross Keys (Stoke Branch) we really efficient/helpful/approachable and friendly. They kept us up to date and in the loop at all times, nothing was to much trouble. I would definitely recommend them. Everyone I spoke with in ...
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Comment on agent fees
I think the fee quoted was what I expected, so good for all the work and time they put in to selling our house.
Was this helpful? Yes
By: Rob Down
Nov 23, 2016
View all comments (1)
Hi Dave & Helen, Thank you for your kind words, it has been a pleasure and fingers crossed for a smooth exchange and completion! All the best ...
Nov 10,2016
Minithumbup
Tom
By: 'Gina'
Nov 10,2016
0 people found
this helpful
Tom was polite, pleasant and nothing was to much trouble for him. We called him out to the property several times and he was always happy to be be there! Thank you Tom!...
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Was this helpful? Yes
By: Tom
Nov 16, 2016
View all comments (1)
Thank you Gina!! I'm always happy to help & delighted that you found the perfect property for you. Best of luck for the future! ...
Oct 23,2016
Minithumbup
Jack Merriott MNAEA
By: 'Peta Harper'
Oct 23,2016
0 people found
this helpful
What a great Estate Agents a real find. The office is great and funky and two dogs as well! Jack was really helpful and so was the other guy- sorry don't know your name. I went there to rent my house in St Budeaux and ...
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Comment on agent fees
Fab
Was this helpful? Yes
By: Jack
Nov 16, 2016
View all comments (1)
Your review is too kind. We only did what we knew we deliver on. It has been our pleasure. ...
Areas covered
  • P1
  • P2
  • P3
  • P4
  • P5
  • P6
  • P7
  • P8
  • P9
  • P10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£14,500
  • Max: Β£425,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 217 1 119 2 19 1
Staff picture Jack Merriott MNAEA

Staff picture Steve

Staff picture Tom

Staff picture Jon

Staff picture Craig

Staff picture Rob

Staff picture Jade

Staff picture Carol

Staff picture Daniel Moore

Staff picture Megan Gilmour

Staff picture Danielle

Staff picture Jo

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Branch - Stoke Plymouth, Plymouth, PL3