• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Megan Gilmour
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Stefan
No description for branch.
Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099
Oct 04,2013
Minithumbup
By: 'Mark robinson'
Oct 04,2013
0 people found
this helpful
I found Beverly and rob extremely efficient and sold my mum and dad\'s house who have both passed away ! They took extreme care in whAt was a very sad time for me and my sister ! Many thanks mark Robinson...
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By: Craig Duncan
Oct 09, 2013
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Cheers Rocker!!!! ...
Sep 23,2013
Minithumbup
Jack Merriott MNAEA
By: 'Neil Franklin'
Sep 23,2013
1 people found
this helpful
Selling my property with cross keys has been exceptional. The whole team made you feel so positive by the professional, caring approach to the way things are handled and dealt with. The communication is excellent, in-which made the whole selling experience feel effortless. A huge ...
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By: Craig Duncan
Sep 27, 2013
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Thank you Neil! Your comments have been passed on to all the staff. Very kind of you! ...
Sep 18,2013
Minithumbup
By: 'Steph Tanner'
Sep 18,2013
0 people found
this helpful
The agents have great communication systems and back all conversation or appointments with text or email. They responding quickly to all my queries and were always happy to help or answer any of my questions. Excellent customer service from friendly happy people. Thank you for ...
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By: Craig Duncan
Sep 20, 2013
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Hi Steph, your feedback is greatly appreciated by everyone at Cross Keys and may we take this opportunity of wishing you many happy years in your new home! Thanks again. ...
Sep 13,2013
Minithumbup
By: 'Carolyn'
Sep 13,2013
0 people found
this helpful
From the first contact with Cross Keys, they helped in every way possible. They valued and marketed the house immediately, organised viewings to numerous prospective buyers kept me informed by phone, text & e mail every step of the way. They helped secure the best ...
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By: Craig Duncan
Oct 09, 2013
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Hi Carolyn, sorry for taking some time to get back to you. Thank you very much for your positive feedback, we appreciate it very much indeed! ...
Sep 12,2013
Minithumbup
Jack Merriott MNAEA
By: 'Rob Middleton'
Sep 12,2013
0 people found
this helpful
My house was on the market for mover a year with another estate agent, who over priced it and I feel treated me badly. I decided to try another agent and went with Cross Keys, from the first meeting, Jack Merriot made me feel at ...
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By: Craig Duncan
Sep 13, 2013
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Thanks v much for the review Mr Middleton! We all wish you the very best in the future! ...
Sep 10,2013
Minithumbup
Rob
By: 'Crocker'
Sep 10,2013
0 people found
this helpful
Cross Keys Estates made the whole selling experience easy - the communication and service we received from Bev, Rob, Craig and Jack was superb and I would have no doubts about recommending them to anyone thinking of selling their property. The \'house doctor\' tips ...
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By: Craig Duncan
Sep 10, 2013
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A lovely reveiw, thank you ever so much! Rob is chuffed to bits and when Bev gets back from holiday she will be shown it! ...
Aug 29,2013
Minithumbup
Rob
By: 'Mr. R.Burch'
Aug 29,2013
0 people found
this helpful
Very positive photographs showing my property, far better than I had previously from another agent. Care and two way conversation was exceptional understanding my requirements. The valuation was true and not under priced or over priced just to get my attention. Advertising was prompt and ...
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By: Craig Duncan
Aug 31, 2013
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Very many thanks for such glowing feedback Mr Burch! Rob is over the moon, as we all are ...
Aug 29,2013
Minithumbup
By: 'Ian Allwright'
Aug 29,2013
0 people found
this helpful
Selling a house in Plymouth made simple, Beverley went the extra mile with dealing with the buyers of my property, I am based in Essex, and have only been dealing with the sale on the phone. Beverley was is contact daily and without her proactive ...
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By: Craig Duncan
Aug 29, 2013
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Thank you for your positive feedback about our service and especially your glowing words about Rob, it is much appreciated! ...
Aug 19,2013
Minithumbup
By: 'Christina'
Aug 19,2013
0 people found
this helpful
I was extremely impressed with the professionalism from both staff members I dealt with. Most importantly I felt that they were not at all pushy. They were also very well informed about the property....
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By: Craig Duncan
Aug 21, 2013
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You are very kind for taking the time to write a review about us. Thank you Christina! ...
Aug 15,2013
Minithumbup
Rob
By: 'Lucy Wooldridge'
Aug 15,2013
1 people found
this helpful
Having never bought a house before, and being new to the area, I didn\'t really know what to expect from the agents I was to do deal with. Rob was one of the first, and I think I thought that all estate agents would ...
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By: Craig Duncan
Aug 19, 2013
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Wow, what an unbelievable review Lucy! Thank you so much. As soon as Rob gets back from his holiday we will show him it. We are so glad that you had a good experience with CK and especially Rob. Thank you again! ...
Aug 13,2013
Minithumbup
By: 'Ben'
Aug 13,2013
0 people found
this helpful
I found Cross Keys Estates to be thoroughly helpful throughout the entire process. They were extremely personable and kept me up todate at every stage. I would highly & whole hartedly reccommend them. Thank you all very much....
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By: Craig Duncan
Aug 21, 2013
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Thank you Ben. Its so nice when people are happy with our service and take the time to write about it. Once again, THANK YOU! ...
Aug 12,2013
Minithumbup
Rob
By: 'John.'
Aug 12,2013
0 people found
this helpful
Well done and many thanks to Rob Down and Bev Green. Jack Marriott and his two assistants Rob and Bev worked tirelessly to sell my Fathers home. After many weeks and attempts they found a buyer who was prepared to give a fair price for ...
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By: Craig Duncan
Aug 21, 2013
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Your words mean an awful lot to us John, thank you ever so much! ...
Aug 06,2013
Minithumbup
Jack Merriott MNAEA
By: 'Steve Haddock'
Aug 06,2013
0 people found
this helpful
We found the whole team really friendly and professional at every stage in the process of selling our house. We chose Cross Keys to sell our house, as we remembered how helpful they had been when we bought our house through them 8 years ago. We ...
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By: Craig Duncan
Aug 09, 2013
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Thank you Steve, we appreciate the feedback enormously! ...
Aug 01,2013
Minithumbup
By: 'Carla'
Aug 01,2013
0 people found
this helpful
There were a number of hurdles to overcome in completing the purchase of the property and throughout Bev has been on hand to help sort out an issue or just offer her general support. Cross Keys made what was a very stressful and at time ...
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By: Craig Duncan
Aug 01, 2013
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Thanks for the lovely feedback Carla! ...
Jul 12,2013
Minithumbup
Jack Merriott MNAEA
By: 'Nation2013'
Jul 12,2013
0 people found
this helpful
I have just purchased a property from Crosskeys and wanted to write a review of the whole experience, I don\'t normally leave reviews but felt compelled to do so. From start to finish the process has been smooth and hassle free, by far the ...
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By: Craig Duncan
Aug 21, 2013
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Thanks ever so much for your kind words Teresa!! ...
Jul 12,2013
Minithumbup
Craig
Jack Merriott MNAEA
By: 'Grace'
Jul 12,2013
0 people found
this helpful
Firstly the house was sold so quickly, we couldn\'t believe it as it had been on the market with another agent for almost a year. Jack\'s advice to "dress" the house clearly worked! Outstanding customer service, hope to buy/sell with ...
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By: Craig Duncan
Jul 22, 2013
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Thank you so much for taking the time to comment Grace! Very kind words! ...
Jul 06,2013
Minithumbup
By: 'sam bigmore'
Jul 06,2013
0 people found
this helpful
We were first time buyers and viewed a variety of properties with various estate agents and cross estate agents were by far the best. They weren\'t pushy and were very knowledgeable about every property we viewed with them. They made buying our first property ...
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By: Craig Duncan
Jul 22, 2013
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Sorry for the slow response to your comments Sam. A big thank you from us all, it means a lot to hear good feedback about our service. Thank you! ...
Jul 04,2013
Minithumbup
By: 'sue tasker'
Jul 04,2013
0 people found
this helpful
The service I received from from Bev and Rob was at all times professional, courteous, friendly and helpful. Bev accompanied me on 3 viewings of the property, she was always punctual and I never felt rushed. My many questions were always answered quickly and she could ...
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By: Craig Duncan
Jul 22, 2013
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Thanks very much for the comments Sue. The very best of luck in your new home! ...
Jul 04,2013
Minithumbup
By: 'Bev green'
Jul 04,2013
0 people found
this helpful
Bev has been excellent in her assistance in the smooth running of the purchase of the 6 Healy Place. Excellent communicator. Simply excellent....
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By: Craig Duncan
Jul 22, 2013
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Bev is over the moon with your comments, thank you so much! ...
Jul 04,2013
Minithumbup
By: 'Kelly'
Jul 04,2013
0 people found
this helpful
The service i received from Cross Keys while trying to sell my apartment was excellent. The staff were always very friendly & professional & i can\'t thank them enough for the work they put in to sell my apartment....
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By: Craig Duncan
Jul 22, 2013
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Thank you, thank you, thank you Kelly! The very best of luck in the future ...
Jul 01,2013
Minithumbup
By: 'Shread'
Jul 01,2013
0 people found
this helpful
Cross Keys had a very professional feel to it from start to finish! The staff were very friendly and could not do enough to help with extra viewings. All in all we were very happy with them and would recommend them to anybody buying or ...
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By: Craig Duncan
Jul 01, 2013
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Thank you so much for your kinds words! I have passed them onto the staff. Once again, thank you! ...
Jun 14,2013
Minithumbup
Jack Merriott MNAEA
By: 'Lou Ray'
Jun 14,2013
0 people found
this helpful
I contacted Cross Keys about a property I had seen on Rightmove - I spoke to Jack Merriott who took all my details and recommended a number of properties that he thought would suit my criteria, he was the only agent of around 6 local firms ...
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By: Craig Duncan
Jun 17, 2013
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Thank you for taking the time to write a review about our service, we really appreciate it! Lets hope your purchase goes through smoothly! It is a pleasure dealing with nice people like yourself ...
Jun 13,2013
Minithumbup
Jack Merriott MNAEA
Rob
By: 'chris beggs'
Jun 13,2013
0 people found
this helpful
I first met Jack the day I put the offer in .He dealt with everything in a swift and proffesional manner. His colleague Rob showed my round on severell occasions and nothing was to much trouble. on the whole i was very pleased....
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By: Craig Duncan
Jun 13, 2013
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Very kind words, thank you Chris! ...
Jun 12,2013
Minithumbup
Rob
By: 'James'
Jun 12,2013
0 people found
this helpful
Rob Down at Cross Keys was really helpful with suggestions to find a property after my recent divorce, the selection of flats were just as I had requested, in fact more than I expected, I was very impressed. Rob was very informative and came back ...
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By: Craig Duncan
Jun 13, 2013
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We hugely appreciate your kinds words James. Rob is getting a large pat on the back! Thank you once more ...
Jun 04,2013
Minithumbup
Rob
By: 'Irfan'
Jun 04,2013
0 people found
this helpful
I bought my house from Crosskeys in 2009 so when i had to sell they were the best choice to sell my property. Their expertise and commitment was fantstic. I was struggling to get a sale so took advantage of their staging service. The staging worked ...
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Jun 02,2013
Minithumbup
Jack Merriott MNAEA
By: 'Amanda Lennox'
Jun 02,2013
0 people found
this helpful
Cross keys are a superb estate agents, friendly, helpful and attentive. The marketing of my property was outstanding and the customer relations I could not fault. Jack did everything he could to help myself and my family and it was very much appreciated, I would ...
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By: Craig Duncan
Jun 03, 2013
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Thank you Amanda for the great review, its lovely to think we have lived up to your expectations! Thank you once more ...
May 28,2013
Minithumbup
Jack Merriott MNAEA
By: 'Julie Chaney'
May 28,2013
0 people found
this helpful
My first point of contact at Cross Keys was Jack Merriott, a man who definitely knows his business. He was so informative and helpful about marketing the house and his keen eye with a camera ensured that it looked the best it could be online. ...
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By: Craig Duncan
May 30, 2013
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Thank you Julie, it was a pleasure dealing with you! Jack is beaming like a cheshire cat!! ...
May 24,2013
Minithumbup
Jack Merriott MNAEA
By: 'Trevor Jones'
May 24,2013
0 people found
this helpful
From the moment Jack came to our home to value it to the moment that the sale was complete we were more than satisfied with every member of Crosskeys that we had to deal with. Jack\'s attention to detail and quality of photographs is ...
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By: Craig Duncan
May 25, 2013
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Trevor, thank you for commenting in such a positive vein about our service, it means an awful lot to us. Rest assured the staff will be reading it! Good luck with your property search! ...
May 15,2013
Minithumbup
By: 'Kevin Archer'
May 15,2013
0 people found
this helpful
All the staff at this local firm give you their full attention at all times , are very polite and have you best interest at heart , they have sold my house after only 1 day and got me the best price I could have hoped for , can ...
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By: Craig Duncan
May 16, 2013
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Thank you ever so much for your positive feedback Kevin, it has been communicated to all of our staff. They are delighted! ...
Apr 30,2013
Minithumbup
Jack Merriott MNAEA
By: 'Jemma Waugh'
Apr 30,2013
0 people found
this helpful
Having tried and failed to sell our house with another agent we made the very wise decision to try Cross Keys based on a recommendation from a friend. Jack came to see us initially with some brilliant ideas and suggestions of how to present the ...
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By: Craig Duncan
May 08, 2013
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Lovely to hear such nice things about us Jemma. Thank you so much for you kind words!! from all at the Cross Key team ...
Areas covered
  • P1
  • P2
  • P3
  • P4
  • P5
  • P6
  • P7
  • P8
  • P9
  • P10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £14,500
  • Max: £425,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 0 2 0 230 1 127 2 19 1
Staff picture Jack Merriott MNAEA
(152)

Staff picture Steve
(26)

Staff picture Craig
(25)

Staff picture Rob
(189)

Staff picture Carol
(40)

Staff picture Daniel Moore
(34)

Staff picture Megan Gilmour
(75)

Staff picture Danielle
(54)

Staff picture Jo
(16)

Staff picture Stefan
(7)

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 05/01/2016, 12:10 PM by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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