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    Jack Merriott MNAEA
  • Staff picture
    Steve
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    Tom
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    Jon
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    Craig
  • Staff picture
    Rob
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    Jade
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    Carol
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    Daniel Moore
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    Megan Gilmour
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    Danielle
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    Jo
No description for branch.
Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099
Jun 12,2013
Minithumbup
Rob
By: 'James'
Jun 12,2013
0 people found
this helpful
Rob Down at Cross Keys was really helpful with suggestions to find a property after my recent divorce, the selection of flats were just as I had requested, in fact more than I expected, I was very impressed. Rob was very informative and came back ...
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By: Craig Duncan
Jun 13, 2013
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We hugely appreciate your kinds words James. Rob is getting a large pat on the back! Thank you once more ...
Jun 04,2013
Minithumbup
Rob
By: 'Irfan'
Jun 04,2013
0 people found
this helpful
I bought my house from Crosskeys in 2009 so when i had to sell they were the best choice to sell my property. Their expertise and commitment was fantstic. I was struggling to get a sale so took advantage of their staging service. The staging worked ...
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Jun 02,2013
Minithumbup
Jack Merriott MNAEA
By: 'Amanda Lennox'
Jun 02,2013
0 people found
this helpful
Cross keys are a superb estate agents, friendly, helpful and attentive. The marketing of my property was outstanding and the customer relations I could not fault. Jack did everything he could to help myself and my family and it was very much appreciated, I would ...
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By: Craig Duncan
Jun 03, 2013
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Thank you Amanda for the great review, its lovely to think we have lived up to your expectations! Thank you once more ...
May 28,2013
Minithumbup
Jack Merriott MNAEA
By: 'Julie Chaney'
May 28,2013
0 people found
this helpful
My first point of contact at Cross Keys was Jack Merriott, a man who definitely knows his business. He was so informative and helpful about marketing the house and his keen eye with a camera ensured that it looked the best it could be online. ...
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By: Craig Duncan
May 30, 2013
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Thank you Julie, it was a pleasure dealing with you! Jack is beaming like a cheshire cat!! ...
May 24,2013
Minithumbup
Jack Merriott MNAEA
By: 'Trevor Jones'
May 24,2013
0 people found
this helpful
From the moment Jack came to our home to value it to the moment that the sale was complete we were more than satisfied with every member of Crosskeys that we had to deal with. Jack\'s attention to detail and quality of photographs is ...
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By: Craig Duncan
May 25, 2013
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Trevor, thank you for commenting in such a positive vein about our service, it means an awful lot to us. Rest assured the staff will be reading it! Good luck with your property search! ...
May 15,2013
Minithumbup
By: 'Kevin Archer'
May 15,2013
0 people found
this helpful
All the staff at this local firm give you their full attention at all times , are very polite and have you best interest at heart , they have sold my house after only 1 day and got me the best price I could have hoped for , can ...
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By: Craig Duncan
May 16, 2013
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Thank you ever so much for your positive feedback Kevin, it has been communicated to all of our staff. They are delighted! ...
Apr 30,2013
Minithumbup
Jack Merriott MNAEA
By: 'Jemma Waugh'
Apr 30,2013
0 people found
this helpful
Having tried and failed to sell our house with another agent we made the very wise decision to try Cross Keys based on a recommendation from a friend. Jack came to see us initially with some brilliant ideas and suggestions of how to present the ...
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By: Craig Duncan
May 08, 2013
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Lovely to hear such nice things about us Jemma. Thank you so much for you kind words!! from all at the Cross Key team ...
Apr 25,2013
Minithumbup
By: 'Jon'
Apr 25,2013
0 people found
this helpful
Despite a rather distressing start to the sale, mainly due to the initial buyer, once up for sale the second time Cross Keys did everything in their capacity to \'get it out there\'. The success of this resulted in the cottage being sold in ...
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Was this helpful? Yes
By: Craig Duncan
May 08, 2013
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Thank you for your positive feedback Jon, much appreciated by all of us! ...
Apr 23,2013
Minithumbup
Rob
By: 'Paul Rees'
Apr 23,2013
0 people found
this helpful
Crosskeys (and especially Rob) have been excellent with our searching for properties. They have always turned up on time, been very courteous and reliable. I would have no problem recommending them to my family and friends and in the future they would be my first ...
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By: Craig Duncan
Apr 23, 2013
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Thank you Paul, thats very kind of you to take the time to rate our customer services. We are very happy that you were pleased with Rob, I will ensure it fed back to him. ...
Apr 22,2013
Minithumbup
By: 'Natalie'
Apr 22,2013
0 people found
this helpful
Right from the start the staff at Cross Keys filled us with confidence that they knew their market, and would sell our house. This proved to be the case with an acceptable offer received within a month of signing the contract. While the sale process ...
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By: Craig Duncan
Apr 22, 2013
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Thank you very much for your kinds words Natalie. May we take this opportunity of wishing you all the best in the future and thank you for your business, we appreciate it hugely! ...
Apr 18,2013
Minithumbup
Rob
By: 'Nikki'
Apr 18,2013
0 people found
this helpful
I would just like to say thank you to all the staff at Crosskeys for the excellent service I received whilst selling my house. This was the 3rd time they have sold a property for me over the last 8 years,and I will use them ...
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By: Craig Duncan
Apr 19, 2013
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Thanks Nikki! Good luck with the refurbishment, Im sure it will look as great as the rest you have done ...
Apr 10,2013
Minithumbup
By: 'Annette Choak'
Apr 10,2013
0 people found
this helpful
We were very pleased with the service they provided we were kept up to date with feed back from perspective buyers we would strongly recommend them which we have been doing...
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By: Craig Duncan
Apr 16, 2013
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Thanks very much for your positive feedback about us Annette! We are so glad it went through (eventually!!) ...
Apr 04,2013
Minithumbup
By: 'Simon'
Apr 04,2013
0 people found
this helpful
Over the course of the purchase of the property I dealt with each member of the Crosskeys team. At all times I found them extremely professional acting in the interests of the seller and myself the buyer in trying to make the process run as ...
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By: Craig Duncan
Apr 09, 2013
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Thank you so much for your comprehensive feedback, it is greatly appreicated! ...
Apr 02,2013
Minithumbup
By: 'S Gould'
Apr 02,2013
0 people found
this helpful
The team at cross keys were extremely helpful towards myself when purchasing my new house. They took the stress out of moving and made it a fluent process from start to finish. Bev was always her bubbly self, and Rob was there to let me ...
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By: Craig Duncan
Apr 15, 2013
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Thank you for your kinds words! May we take this opportunity of wishing you all the best with your new purchase! From the CK team ...
Mar 31,2013
Minithumbup
Rob
By: 'Anthony'
Mar 31,2013
0 people found
this helpful
One viewing and the house sold in a week for the asking price - Very helpful right from the start, with Bev and Rob in the office, taking details and organising the advertisement. Jack takes very good pictures and the presentation of the house was ...
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By: Craig Duncan
Apr 05, 2013
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We are so pleased that you were happy with our service Anthony. May we take this opportunity of wishing you all the very best in the future! ...
Mar 28,2013
Minithumbup
By: 'Jill Tyler'
Mar 28,2013
0 people found
this helpful
Cross Keys staff are very helpful and provide a very friendly and helpful service! Great for properties in the Stoke/Devonport/Morice Town areas. I looked at ALOT of propertiies, but they kept their patience! Thanks for all your help, best wishes...
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By: Craig Duncan
Apr 05, 2013
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Thank you very much for the positive feedback Jill, it is hugely appreciated! ...
Mar 25,2013
Minithumbup
Rob
By: 'NAT'
Mar 25,2013
0 people found
this helpful
We have purchased our first property through Cross Keys Estates.Rob down and his team were helpful throughout this very stressful process and made it less stressful for us.Rob down was always just a phone call away to answer my phone calls and he ...
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Was this helpful? Yes
By: Craig Duncan
Mar 27, 2013
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Nat, thank you very much for your comments. Its great to know how performed and we are truly grateful for your kinds words. Rob has seen the review and is delighted! ...
Mar 24,2013
Minithumbup
Rob
By: 'Rob. W'
Mar 24,2013
0 people found
this helpful
I have purchased my first property through Cross Keys Estates. Rob Down and Bev Green were more than helpful from the first viewing through to completion but it did not stop there, it was nice to know that the team would still be on hand ...
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By: Craig Duncan
Mar 27, 2013
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Hi Rob, fantastic feedback received so thank you so much for that. I am glad that we provided a good service to you as this is very important to us. All the very best in the future and maybe we will see you again! ...
Mar 20,2013
Minithumbup
By: 'Emma'
Mar 20,2013
0 people found
this helpful
I have recently purchased a property through Cross Keys estates, and i found them to be very helpful and approachable, and they dealt with any queries fast and efficiently. I would definitely consider using Cross Keys if i need to sell a property....
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By: Craig Duncan
Mar 21, 2013
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Thank you Emma! Kinds words - may we all wish you the very best of luck with the property! ...
Mar 19,2013
Minithumbup
Jack Merriott MNAEA
By: 'Mel'
Mar 19,2013
0 people found
this helpful
Having just sold our house with the help of Cross Keys Estates I felt it necessary to leave an outstanding review here due to the fantastic service which we received from start to finish. The market appraisal was very helpful with brilliant advice from Jack ...
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By: Craig Duncan
Mar 20, 2013
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Thank you so much for your review! It has been a pleasure!! ...
Mar 18,2013
Minithumbup
By: 'Kevin and Carol Notman'
Mar 18,2013
0 people found
this helpful
From start to finish and hiccups inbetween- above staff mentioned but All the staff were amazing- notified us every week of status and advised through difficult time in selling property. Cannot thank you all enough Crosskeys- if you\'re thinking of buying -these are your 1...
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By: Craig Duncan
Mar 18, 2013
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Hi Kevin and Carol, thank you so much for the review. It was a difficult sale and extremely frustrating at times but we got there! ...
Mar 12,2013
Minithumbup
Rob
By: 'Dave Jeffery'
Mar 12,2013
0 people found
this helpful
Well what can I say, I delt mainly with Bev Green and Rob Down,but at times I have had help from all the staff! From start to finish Bev and Rob have kept me informed every step of the way and if I needed ...
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Was this helpful? Yes
By: Craig Duncan
Mar 12, 2013
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Thank you for the comment Dave! Rob is thrilled and when Bev gets back into the office Ill tell her to have a look. Thanks again ...
Feb 26,2013
Minithumbup
Rob
By: 'A Body'
Feb 26,2013
0 people found
this helpful
I recently purchased a property from Cross Keys and was assisted by Rob Down. I found the whole experience from my first viewing to the completion of the sale very straight forward. Rob was more thank accommodating and was very flexible in fitting in with ...
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By: Craig Duncan
Mar 07, 2013
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Thank you for your comments! I notice that you didnt let the grass grow under your feet by cracking straight on with it. It looks SO much better already with the new windows in ...
Feb 26,2013
Minithumbup
Jack Merriott MNAEA
By: 'Happy-house-mover'
Feb 26,2013
0 people found
this helpful
We had Cross Keys over for a market appraisal and were very impressed with Jack, we could tell how passionate he is about his job and he gave us some brilliant tips on how to best present our home for sale etc. However we decided ...
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Was this helpful? Yes
By: Craig Duncan
Feb 26, 2013
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Thank you for putting so much time and effort into your review of our services! We are touched that you have spoken so highly of us all. Good luck in your new home! ...
Feb 25,2013
Minithumbup
Rob
By: 'JaredP'
Feb 25,2013
0 people found
this helpful
I first spoke with Bev in early January 13, with a view to looking at a flat I\'d seen on Rightmove. From the moment we first spoke on the phone, I could feel superb customer service. I met Rob at my viewings, He was so ...
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Was this helpful? Yes
By: Craig Duncan
Feb 26, 2013
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Jared, praise indeed! Thank you so much for putting your feedback on our services on this site. Both Rob and Bev are delighted (and so am i!) ...
Feb 25,2013
Minithumbup
Rob
By: 'Vickery'
Feb 25,2013
0 people found
this helpful
Rob has bent over backwards to be helpful and available for us at our convenience, he has let us view repeatedly, been endlessly patient and gone out of his way to help us find a property that suits our needs. We are very grateful to ...
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Was this helpful? Yes
By: Craig Duncan
Feb 25, 2013
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Thank you so much for such positive feedback about James and Rob! They have both read your review and are delighted (as we are, his boss') ...
Feb 21,2013
Minithumbup
Jack Merriott MNAEA
By: 'Donna'
Feb 21,2013
0 people found
this helpful
We had our house on the market last year for 8 months with another agent. Lots of viewings but no offers. A friend recommended Cross Keys - Jack the Managing Director came along in January, spent a lot of time with us and took loads of ...
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Was this helpful? Yes
By: Craig Duncan
Feb 21, 2013
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Thank you very much for the kinds words Donna! It is very much appreciated ...
Feb 12,2013
Minithumbup
By: 'Vicki29'
Feb 12,2013
0 people found
this helpful
We bought a house on the market with Cross Keys Estate Agents and dealt with Bev Green, who took us under her wing and completely looked after us. Our own house was sold privately so we didn\'t have an agent of our own, however, ...
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By: Craig Duncan
Feb 12, 2013
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Fantastic review, thank you very much. Bev is thrilled! ...
Feb 03,2013
Minithumbup
Jack Merriott MNAEA
By: 'JoJo'
Feb 03,2013
0 people found
this helpful
Would like to recommend Jack from Cross Keys. He gave impartial advice re letting and buying and was knowledgable on both counts. He even advised on prospective tenants with a great deal of enthusiasm. Excellent...
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Was this helpful? Yes
By: Craig Duncan
Feb 25, 2013
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Thank you for your kinds, much appreciated! Good luck with your property search ...
Feb 02,2013
Minithumbup
Jack Merriott MNAEA
Craig
By: 'Mr and Mrs G'
Feb 02,2013
0 people found
this helpful
In a difficult market Jack and Craig worked hard on our behalf to achieve the sale of our property and also dealt efficiently with the purchase of our current property, which was also being marketed by Cross Keys. We would have no hesitation in recommending ...
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Was this helpful? Yes
By: Craig Duncan
Feb 02, 2013
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Thank you very much for your comment! It helps us enormously getting feedback from clients ...
Areas covered
  • P1
  • P2
  • P3
  • P4
  • P5
  • P6
  • P7
  • P8
  • P9
  • P10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£14,500
  • Max: Β£425,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 217 1 119 2 19 1
Staff picture Jack Merriott MNAEA

Staff picture Steve

Staff picture Tom

Staff picture Jon

Staff picture Craig

Staff picture Rob

Staff picture Jade

Staff picture Carol

Staff picture Daniel Moore

Staff picture Megan Gilmour

Staff picture Danielle

Staff picture Jo

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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