• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Carol Huxham
    Carol Huxham
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
  • Danielle Gibbons
    Danielle Gibbons
No description for branch.
Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099
Dec 06,2012
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'k Agostini'
Dec 06,2012
0 people found
this helpful
Nothing was too much trouble, always called back or emailed an answer to any questions we had. Also a mention for Bev in the office, always on hand to help....
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Was this helpful? Yes
By: Craig Duncan
Dec 07, 2012
View all comments (1)
Thank you for your kinds words! All of the feedback will be given to Jack Rob and Bev. Have a great christmas! ...
Dec 03,2012
Minithumbup
Rob Down MNAEA
By: 'weavo'
Dec 03,2012
0 people found
this helpful
Would just like to thank everyone at the branch for the excellent service I received, whilst selling my property. From the first time I spoke to Jack and then met him to the exchanging of contracts, the feedback I received from Bev and Rob after each viewing and all the corrospondence keeping me up to date was first class. Thanks again and will definatly use you again and recommend you to friends and family :-)...
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Was this helpful? Yes
By: Craig Duncan
Dec 05, 2012
View all comments (1)
Thanks very much for commenting so positively about our service. It is much appreciated by us all in the office!! ...
Nov 28,2012
Minithumbup
Jack Merriott MNAEA
By: 'happycustomer'
Nov 28,2012
0 people found
this helpful
Having tried to sell using one of the large corporate agencies without success i felt the need to change and this is when crosskeys rekindled my faith in estate agents. Having had the initial meeting with jack he soon came to the property and started taking pictures and giving excellent advice with regards to \'staging\' the property for sale and achieving a price that was what i wanted and realistic. The property sold on the first viewing and the team at crosskeys helped myself and the buyer...
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Was this helpful? Yes
By: Craig Duncan
Dec 03, 2012
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Thank you very much for your comments. It is lovely to get such feedback, especially to know an entire family holds us in high esteem! ...
Nov 26,2012
Minithumbup
Jack Merriott MNAEA
By: 'Carole Ely'
Nov 26,2012
0 people found
this helpful
Jack was very helpful in preparing the flat for sale, including accompanying me to The Range and selecting suitable pictures, mirrors and accessories. The flat quickly had several viewings and was soon sold at a good price....
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By: Craig Duncan
Nov 28, 2012
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Thank you very much for your review Carole!! Jack is chuffed to bits with your words x ...
Nov 21,2012
Minithumbup
Rob Down MNAEA
By: 'Jean & Tony Fleet'
Nov 21,2012
0 people found
this helpful
We cant thank Rob, Bev, Jack & Craig enough for their consistant proffessionalism, their attention to detail,their friendly and suportive approach throughout the whole of their dealings with us. A pleasure to do business with them and thankyou again....
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By: Craig Duncan
Nov 21, 2012
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What a lovely reveiw, thank you Mr and Mrs Fleet! It was a struggle but we got there in the end. Thanks again. ...
Nov 21,2012
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Philippa'
Nov 21,2012
1 people found
this helpful
When I decided to sell my rental property I had no hesitation but to go to Jack and his fantastic team. I bought a house through Jack 6 years ago and from that experience knew Cross Keys were the people to go to. Jack knows Stoke like the back of his hand. His straight talking and advice how best to stage the property meant I had viewings within days of the house going on the market which has now sold. Rob has been on the ball throughout liaising between the purchaser and myself. The door is al...
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By: Craig Duncan
Nov 21, 2012
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Philippa, a pleasure dealing with you again! Thank you so much for your kinds words ...
Nov 13,2012
Minithumbup
Jack Merriott MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'Paul C'
Nov 13,2012
1 people found
this helpful
I can\'t thank all at Cross Keys enough. Jack, Craig and Bev have all been so very helpful in the sale of my 88 year old grandmothers property. I live 350 miles away and I thought the whole process of moving my nan was going to be a nightmare. Cross Keys made it so much less stressful than I thought. They were efficient, professional, knowledgeable and approachable and we had an offer accepted in less than a week. If you are looking to buy or sell a property in the Plymouth area then I highly ...
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By: Craig Duncan
Nov 13, 2012
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Thank you very much indeed for your review Paul. I am so glad that you are happy with our service. Please send our best wishes to your Gran! ...
Nov 12,2012
Minithumbup
By: 'Teresa'
Nov 12,2012
1 people found
this helpful
Cross Keys were the most helpful, friendly and professional company. I registered with a number of agents and Cross Keys were miles above the rest. Beverley was the agent I had the most contact with and was very professional and very knowledgable during the viewing. I had been on previous viewing with other estate agents that in a few cases had not even visited the property to be viewed. I would gladly recommend Cross Keys to any of my friends or family....
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By: Craig Duncan
Nov 13, 2012
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Your comments are hugely appreciated Teresa, thank you so much. Bev enjoyed her follow up visit too! ...
Nov 07,2012
Minithumbup
Jack Merriott MNAEA
By: 'Helen Webber'
Nov 07,2012
0 people found
this helpful
This is now the third time I have used Cross Keys, first time in 2006 as a buyer, and in 2008 and 2012 as a seller, this sentence alone should speak for itself. Jack and the team are excellent , enthusiastic, and really know their jobs. My last property had an offer, which I accepted in about 6 weeks. Jack took time taking the photos for the brochure which were excellent and the floor plan in 3D was stunning, making it easier for prospective purchasers to understand the strange layout of my fla...
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By: Craig Duncan
Nov 08, 2012
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Hi Helen, thank you ever so much for your review. We are very keen for you to move every 6 months but I guess that wouldnt be fair on you! haha. May we take this opportunity of wishing you all he best for the future in new home! ...
Oct 19,2012
Minithumbup
Jack Merriott MNAEA
By: 'Pat'
Oct 19,2012
0 people found
this helpful
After using another agent who was unsuccessful in selling my property after three months I engaged Cross Keys. As I had never sold a property before I was quite nervous about the whole process. I first had an appointment with Bev at the office, she took the time to go through everything with me and really put me at ease, she was patient, very friendly and customer focused, nothing was too much trouble to explain. She made an appointment for Jack to visit me at home to take the pictures; he gave...
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By: Craig
Oct 19, 2012
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Pat, thank you so much for your very kind words. It was a real pleasure dealing with you and big thanks for the wine and choccies!! Best of luck in the future x x ...
Oct 15,2012
Minithumbup
Rob Down MNAEA
By: 'Caroline Bellamy'
Oct 15,2012
0 people found
this helpful
The service we received from Rob in particular, and Cross Keys as a whole, while looking for a property was fantastic. He took the trouble to listen to what we were looking for and didn\'t waste out time showing us properties that weren\'t suitable. Every house he showed us was a good match to what we wanted. They don\'t go for the hard sell, but listened to what we said and made constructive comments to help us in our search. Cross Keys had a wide range of properties available on their books...
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By: Craig Duncan
Oct 18, 2012
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Thank you for your feedback Caroline! ...
Oct 01,2012
Minithumbup
Jack Merriott MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'Tony and Monika'
Oct 01,2012
0 people found
this helpful
Jack helped us to organise rooms for the pictures to show the house at it\'s best, he had a friendly manner and nothing was too much trouble for him. He answered every question honestly and if he didn\'t know the answer he found out and always got back to us and kept us informed. Craig treated us exactly the same answering any questions and only too happy to help. We have sold 2 homes with Cross keys and they have been sold very quickly and dealt with very professionally. When Craig or Jack wa...
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By: Craig Duncan
Oct 03, 2012
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Thanks very much for the positive feedback Tony and Monika. We all wish you well in your new property and good luck with the refurbishment! ...
Sep 26,2012
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By: 'lucky-taurus'
Sep 26,2012
0 people found
this helpful
We are first time buyers and instantly we had fantastic communication with Rob when we called to visit the property initially. He was welcoming and descriptive while showing us the property, happy to answer all questions and allowed us to take our time while looking around. The next day I rang for a hopeful last minute viewing of the property with a family member and they were accomodating and not at all troublesome or annoyed that we had just rang and interrupted their workload. Jack showed us ...
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Was this helpful? Yes
By: Craig Duncan
Sep 26, 2012
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Fantastic feedback from you Lucky-Taurus, thank you so much. We are having a debate as to your identity and I think Rob got it straight away. Our collective humble thanks go to you for your review of CK ...
Sep 25,2012
Minithumbup
Jack Merriott MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'Mark Smith'
Sep 25,2012
1 people found
this helpful
I would like to say just how professional the service we recived from Cross Keys was on our purchase of a new family home in central Plymouth. From the first viewing of the property with Jack, to the placing an offer with Craig. Every step of the way we were kept informed, and they handled a difficult purchase very well (probate). I cannot recommend these two gents highly enough. They even received a tin of Quality Street to show our true gratitude. Mr & Mrs M Smith....
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By: Craig Duncan
Sep 25, 2012
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Thanks very much for the comments Mark! I have a confession to make, Jack ate all of the chocolates! haha ...
Sep 24,2012
Minithumbup
By: 'BeckandLoz'
Sep 24,2012
0 people found
this helpful
I have recently sold two properties with Crosskeys. They have been honest, efficient and a pleasure to deal with. I would highly recommend them....
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By: Craig Duncan
Sep 25, 2012
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Lovely to hear your feedback Beck & Loz, thank you! ...
Sep 24,2012
Minithumbup
Jack Merriott MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'Mrs Gears'
Sep 24,2012
1 people found
this helpful
My husband and I contacted Cross Keys to put our house on the market, we had previously had other agents round to value the property but none compare to the visit we had from Jack. He conducted a thorough tour of the house asking relevant questions and offering invaluable advice as to how to market our property so as to achieve the best possible price. Once we agreed to use them as our agents Jack and Craig promptly returned to photograph the property and within 24 hours our property was on Righ...
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By: Craig Duncan
Sep 24, 2012
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Thank you very much for the positive feedback and absolutely lovely words, we all appreciate them enormously! ...
Aug 27,2012
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Gwenn Yvinec'
Aug 27,2012
0 people found
this helpful
When I decided to sell my property, I asked several agents to come around to give me a valuation. I have to say that I was genuinely disappointed by some of them who hardly looked around the place and whose manners were far from what I expected as a potential vendor. On the other hand right from our 1st meeting Jack Merriott was able to make me feel a valued client. He spent time looking around the flat and commented on its selling points as well as on what he considered should be done to sec...
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By: Craig Duncan
Aug 28, 2012
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Thanks ever so much for your comprehensive and positive feedback. It shows that things seem to be working and that an indenpendent agency cares much more than any corporate ever could! Thanks again, from The Cross Keys Crew ...
Aug 24,2012
Minithumbup
Jack Merriott MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'Bob & Jill Bellerby'
Aug 24,2012
1 people found
this helpful
I would never have thought that selling a house could be so hard,also very stressful. After trying to sell the house through various other Estate Agents, I asked Cross Keys if they would be interested in giving us a honest valuation ( no sales pitch) the very next day, Jack came around to our adress and within ten minutes told us that the house was in the right price bracket,and that he was confident that Cross Keys could successfully market our property. From that moment on Jack. Craig....
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By: Craig Duncan
Aug 28, 2012
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The sale of your property was long and protracted and stressful for all parties involved (but mostly you!) We are so glad that it finally went through to completion and you are now where you want to be! Thank you so much for your kinds words! ...
Aug 20,2012
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Mr NJ Carpenter'
Aug 20,2012
0 people found
this helpful
Through recommendation I contacted Cross Keys. I expected a good service, but was blown away by the expertise and customer care shown from the management through to the office staff. Jack helped me greatly with his knowledge of the local property market and attention to detail.. The way the property was presented to market was fabulous. The feedback from the sales agents was second to none . Confirmation of viewings, feedback on viewings, weekly statistics and general progress reports made...
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By: Craig Duncan
Aug 21, 2012
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Great to hear you have had a positive experience. Thank you for your kinds comments Mr C! ...
Aug 16,2012
Minithumbup
By: 'Nicki'
Aug 16,2012
0 people found
this helpful
I will always recommend Cross Keys. I had used another agent for over 6 months and when I put it in the hands of Cross Keys the property was sold within 2 months. Excellent service. Each member of staff knows their job and excels in executing it. They all work brilliantly as a team and the communication was constant - between themselves and me. They offered good honest advice from promoting it for sale to the final negotiations. If I sold a property every day - I\'d use them!...
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By: Craig the director
Aug 17, 2012
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Humble thanks from all at Cross Keys Nicki x ...
Aug 15,2012
Minithumbup
Jack Merriott MNAEA
By: 'Mrs C M Warner'
Aug 15,2012
1 people found
this helpful
I found Jack, Bev, and Craig to be very helpful in the sale of my property which was not easy and took a while to achieve. They were always polite and patient and Jack in particular was constructive in his views on my property and what I needed to do to achieve a successful sale....
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By: Craig Duncan
Aug 16, 2012
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Thank you very much for leaving your feedback about our service. Jack, Bev, Rob and myself would like to wish you well in your new house! ...
Aug 15,2012
Minithumbup
By: 'Kim Stapleton'
Aug 15,2012
1 people found
this helpful
Totally professional in every way. Always went the extra mile to make sure I was completely happy. Came back on a number of occasions to get the right photos for the web site. Not many corporates would have bothered to do this. I know from experience. Bev always followed up with feed back after every viewing. Sold the property very quickly even in this market. Sale went through very smoothly because of the after sales care. Would not look to use any other agent except CROSS KEYS...
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By: Craig Duncan
Aug 16, 2012
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A big thank you for your kinds words! ...
Aug 14,2012
Minithumbup
By: 'Brian'
Aug 14,2012
0 people found
this helpful
Very good service Bev kept us informed as best she could about any problems before they became major....
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Aug 14,2012
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Mr & Mrs D Ackland'
Aug 14,2012
1 people found
this helpful
Jack Merriott from Cross Keys Estate, Stoke,Plymouth visited my home, he took excellent photos of my property.I was given an honest and reliable service. The service was very prompt and professional. Within days I had several viewings and within the third week several offers. The team, Jack Merriott, Rob Down and Beverley Green are so passionate about their work. They are dedicated to selling your property, and that they did. I would recommend anyone to use them If they want a personal, prompt...
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By: Craig Duncan
Aug 14, 2012
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Mr and Mrs Ackland we are absolutely blown away with your feedback. Thank you so much! ...
Aug 11,2012
Minithumbup
Jack Merriott MNAEA
By: 'Dan and Nic'
Aug 11,2012
0 people found
this helpful
Cross Keys sold our 2 bedroom flat and we wre very pleased with the service they offered, which we believe represented great value for money. The photos were excellent and Jack provided us with some great tips to add that extra sparkle to the property. The team were friendly and very helpful and we wouldn\'t hesitate to use them again....
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By: craig the director
Aug 13, 2012
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Hi Dan and Nic, thank you so much for your kinds words! It is always nice to get feedback from clients that is positive. Thank you again! ...
Aug 11,2012
Minithumbup
Jack Merriott MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'Mr Paul W Sturrock'
Aug 11,2012
0 people found
this helpful
Jack&Craig did an excellent job marketing my property for me. They prepared the house for sale to a high standard and carried out work way above and beyond that of a normal estate agency would undertake. As i live in Southend and the property being in Plymouth they took care of everything under very difficult circumstances. Unfortunately the sale did not complete for reasons beyond their control . I will always use Crosskeys for any future property sales ....
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By: Craig Duncan
Aug 13, 2012
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Thank you for the comments Paul! ...
Aug 11,2012
Minithumbup
By: 'Dennis Harris'
Aug 11,2012
0 people found
this helpful
At the time of trying to sell my property I had seperated from my wife making it rather difficult to communicate at the time , but the staff at cross keys were very understanding and helpfull with this delicate situation . I was constantly informed of viewings that had been booked and what feed back there had been . Overall I thought that cross keys gave a very proffesinal service and at the same time because of my situation I felt the staff at cross keys had gone above and beyond the call of d...
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By: Craig Duncan
Aug 11, 2012
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Good Morning Dennis, thank you so much for your kind comments about us and especially Bev. Best wishes to you in the future and feel free to pop in anytime for a catch up. (by the way, you rated us 1 star, was that an error?) ...
Aug 10,2012
Minithumbup
Jack Merriott MNAEA
By: 'Jan and mark Humphris'
Aug 10,2012
0 people found
this helpful
Jack and Bev gave us an excellent service in the selling of our property. We received the full selling price and sold within three days of jack and Bev putting our house on the web. Jack\'s photograph of our house was out standing and we believe this was important to us having quite a few viewings and selling so quickly...
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By: Craig the Director
Aug 11, 2012
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Hi Jan and Mark, I am so pleased that you were happy with our service and thank you so much for your kind comments. I will certainly pass them onto both Jack and Bev. Your gift of wine and beer was hugely appreciated by us all. Thank you once more ...
Areas covered
  • P1
  • P2
  • P3
  • P4
  • P5
  • P6
  • P7
  • P8
  • P9
  • P10
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 92% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£14,500
  • Max: Β£425,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 192 1 106 2 18 1
Jack Merriott MNAEA Jack Merriott MNAEA
Director
119 reviews

About Jack Jack is one of the co-founders of Cross Keys Estates and has been instrumental in making Cross Keys what it is today, a successful Independent company with old fashion View full profile
Jon Curtis MNAEA Jon Curtis MNAEA
Senior Property Consultant (Sales)
103 reviews

About Jon I have been in estate agency since 2010, when I joined a local, independent Company at the tender age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, p View full profile
Tom Duncan DipDEA Tom Duncan DipDEA
Property Consultant (Sales)
63 reviews

About Tom I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very p View full profile
Steve Jones FNAEA MARLA Steve Jones FNAEA MARLA
Director
16 reviews

About Steve I am a Director of the Company and a vastly experienced Estate Agent, having worked within the industry since 1978 throughout Devon and Cornwall, but predominantly within Plymouth City. My enthusia View full profile
Rob Down MNAEA Rob Down MNAEA
Senior Property Consultant (Sales)
148 reviews

About Rob I have been working at Cross Keys for a few years now, what inspired me to get started in the industry was a passion for architecture, Internal design and building renovations. Being based in the S View full profile
Carol Huxham Carol Huxham
Lettings Manager
15 reviews

About Carol I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge View full profile
Craig McMillan Duncan MNAEA DipDEA Craig McMillan Duncan MNAEA DipDEA
Director
21 reviews

About Craig Craig, has been with the company since 2003 and is a local lad who went to school and was brought up in the Stoke area. He is also the Energy Assessor for the company and can provide Domestics in anti View full profile
Jake Brown Jake Brown
Property Consultant (Lettings)
54 reviews

About Jake As Sales and Lettings Consultant, my role within the company is to conduct viewings, man the office and deal with all general enquiries with regards to both our sales and lettings properties. I am ver View full profile
Megan Gilmour Megan Gilmour
Property Consultant (Lettings)
37 reviews

About Megan My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in View full profile
Daniel Moore Daniel Moore
Property Consultant (Sales)
8 reviews

About Daniel My name is Daniel and I joined Cross Keys Estates after 3 years in retail. I knew it wasn’t a career I wanted to pursue and I was looking for something I could be proud of. I moved to Plymouth f View full profile
Danielle Gibbons Danielle Gibbons
Property Consultant (Sales)
0 reviews

About Danielle I have worked in the property industry in Plymouth since 2012 and absolutely love it. My role within Cross Keys Estates is that of a Property Consultant for Sales and I am based in the Mannamead offi View full profile

Job vacancies

Please see a list of jobs available

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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