• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Jon
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Megan Gilmour
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Stefan
No description for branch.
Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099
Dec 13,2013
Minithumbup
By: 'nugget'
Dec 13,2013
0 people found
this helpful
this agent is very pleasant to deal with. they use a sales chasing person which is very useful as she keeps you up to speed with progress which saves you keep ringing them....
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By: Craig Duncan
Jan 22, 2014
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Your feedback is hugely appreciated. Thank you ...
Dec 09,2013
Minithumbup
Rob
By: 'Mr and Mrs Archer'
Dec 09,2013
0 people found
this helpful
We would like to thank Cross Keys for being a helpful, professional and personal estate agents. Our house was on the market no less than 3 weeks before selling. Rob was in constant contact informing us of potential viewings and reviews. Bev was always happy to ...
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By: Craig Duncan
Jan 22, 2014
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Thank you very much for the kind feedback and may i apologise for taking so much time to respond! ...
Dec 04,2013
Minithumbup
Jon
By: 'Brian'
Dec 04,2013
0 people found
this helpful
For the initial viewing of the property Jon was punctual, polite and very helpful. Following this he was extremely prompt in dealing with the process and communication whereby our offer was negotiated with the vendor. There were some issues that caused concern leading up to ...
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Was this helpful? Yes
By: Seller
Dec 07, 2013
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It is good to hear that Bev kept you well informed and reassured Brian. In our experience as sellers we were not afforded such courtesy of being kept well informed by our preferred contact method of email only to my wife and calls only to me, our emails were not acknowledged yet ignored and had been totally unaware of any concerns of our buyer until the day of completion of which any problems at the last minute were totally and utterly solved by ourselves with no thanks or appreciation whatsover ...
Nov 22,2013
Minithumbup
Jack Merriott MNAEA
By: 'Rob Thompson'
Nov 22,2013
0 people found
this helpful
I decided to sell my property and was looking for a good estate agent. I had heard a lot of good reviews about them, so decided to give them the opportunity. Initially Jack Merriott came and valued the house and discussed the selling aspect and ...
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Was this helpful? Yes
By: Craig Duncan
Nov 26, 2013
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Thank you for your kind comments Mr Thompson! ...
Nov 22,2013
Minithumbup
Jack Merriott MNAEA
Jon
By: 'Carlye Applin'
Nov 22,2013
0 people found
this helpful
I would like to start by saying a massive thank you to crosskeys estate agents, not only did they sell our house in 1 week (amazing) when our buyer pulled out after 5 weeks they then sold it again in 3 days (amazing) they kept us in the ...
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By: Craig Duncan
Dec 03, 2013
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Thank you very much for such a glowing report on our service. Its lovely when we know people have left us so happy. A big happy christmas to you from us all at CK! ...
Nov 11,2013
Minithumbdown
By: 'ER'
Nov 11,2013
1 people found
this helpful
On our second viewing of the property which we purchased we were shown around by, Jack Merriott. We found that he was uninterested and felt like he just wanted to the viewing over with. He was unhelpful, when we asked standard questions regarding the property ...
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What agent could do to change your mind?
The agent could have been interested in showing us the property. It felt as if the agent did not view us as potential purchasers.
Attached Files
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By: Craig Duncan
Nov 16, 2013
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Very sorry to hear of your bad experience with us, we do strive to give the best customer service each and every time but on this occasion we seem to have not come up to standard! Dont worry, though, we will ensure we dust ourselves off and work hard to do better next time ...
Oct 28,2013
Minithumbup
Rob
By: 'Mr & Mrs Fletcher'
Oct 28,2013
0 people found
this helpful
Rob worked exceptionally hard to ensure that our purchase went through as smoothly as possible. We have been through the buying process many times in the past and it was refreshing to deal with an estate agent who was honest and up front and who ...
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By: Craig Duncan
Nov 16, 2013
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Thank you very much for the positive feedback. It is heartwarming to hear such kind words. Rob is esctatic! Thank you once more ...
Oct 24,2013
Minithumbup
Jack Merriott MNAEA
By: 'harris'
Oct 24,2013
0 people found
this helpful
We found a property we wanted to view at short notice and despite being very busy Bev managed to arrange a viewing with Rob. Rob was very keen, helpful and professional offering advice and solutions to the couple of queries we had, he even offered ...
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Oct 24,2013
Minithumbup
Rob
By: 'Sean & Paula McGinnis'
Oct 24,2013
0 people found
this helpful
Rob was extremely patient with our search for a new property which started out as a search for a two bed flat and we bought a 3 bed terraced house. He was always keen to help punctual and went that extra mile to reassure us when ...
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By: Craig Duncan
Nov 16, 2013
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Thank you Sean and Paula! Every time Rob and Bev sell a house they get a pay rise lol. Very kinds words and they are hugely appreciated ...
Oct 20,2013
Minithumbup
By: 'Mr & Mrs Blake'
Oct 20,2013
0 people found
this helpful
Kerry has showed us around 2 properties and on each viewing she was very informative. She was very friendly and made you feel relaxed. When we decided to put an offer on the right property we called into the office where we met Jack. He was ...
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Oct 08,2013
Minithumbup
Jack Merriott MNAEA
By: 'Nicola and Paul'
Oct 08,2013
0 people found
this helpful
The help that Jack gave us to stage our home ready for selling was second to none: room-by-room advice as to the best way to position the furniture and decorate, including pictures and mirrors, and how to lay out the soft furnishings; advice as to ...
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By: Craig Duncan
Oct 09, 2013
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A big thank you Nicola and Paul! Very kind comments! May we all take the opportunity of wishing you all the very best in the future from the CK team! ...
Oct 04,2013
Minithumbup
By: 'Mark robinson'
Oct 04,2013
0 people found
this helpful
I found Beverly and rob extremely efficient and sold my mum and dad\'s house who have both passed away ! They took extreme care in whAt was a very sad time for me and my sister ! Many thanks mark Robinson...
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By: Craig Duncan
Oct 09, 2013
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Cheers Rocker!!!! ...
Sep 23,2013
Minithumbup
Jack Merriott MNAEA
Jon
By: 'Neil Franklin'
Sep 23,2013
1 people found
this helpful
Selling my property with cross keys has been exceptional. The whole team made you feel so positive by the professional, caring approach to the way things are handled and dealt with. The communication is excellent, in-which made the whole selling experience feel effortless. A huge ...
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By: Craig Duncan
Sep 27, 2013
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Thank you Neil! Your comments have been passed on to all the staff. Very kind of you! ...
Sep 18,2013
Minithumbup
By: 'Steph Tanner'
Sep 18,2013
0 people found
this helpful
The agents have great communication systems and back all conversation or appointments with text or email. They responding quickly to all my queries and were always happy to help or answer any of my questions. Excellent customer service from friendly happy people. Thank you for ...
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By: Craig Duncan
Sep 20, 2013
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Hi Steph, your feedback is greatly appreciated by everyone at Cross Keys and may we take this opportunity of wishing you many happy years in your new home! Thanks again. ...
Sep 13,2013
Minithumbup
By: 'Carolyn'
Sep 13,2013
0 people found
this helpful
From the first contact with Cross Keys, they helped in every way possible. They valued and marketed the house immediately, organised viewings to numerous prospective buyers kept me informed by phone, text & e mail every step of the way. They helped secure the best ...
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Was this helpful? Yes
By: Craig Duncan
Oct 09, 2013
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Hi Carolyn, sorry for taking some time to get back to you. Thank you very much for your positive feedback, we appreciate it very much indeed! ...
Sep 12,2013
Minithumbup
Jack Merriott MNAEA
By: 'Rob Middleton'
Sep 12,2013
0 people found
this helpful
My house was on the market for mover a year with another estate agent, who over priced it and I feel treated me badly. I decided to try another agent and went with Cross Keys, from the first meeting, Jack Merriot made me feel at ...
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By: Craig Duncan
Sep 13, 2013
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Thanks v much for the review Mr Middleton! We all wish you the very best in the future! ...
Sep 10,2013
Minithumbup
Rob
By: 'Crocker'
Sep 10,2013
0 people found
this helpful
Cross Keys Estates made the whole selling experience easy - the communication and service we received from Bev, Rob, Craig and Jack was superb and I would have no doubts about recommending them to anyone thinking of selling their property. The \'house doctor\' tips ...
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By: Craig Duncan
Sep 10, 2013
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A lovely reveiw, thank you ever so much! Rob is chuffed to bits and when Bev gets back from holiday she will be shown it! ...
Aug 29,2013
Minithumbup
Rob
By: 'Mr. R.Burch'
Aug 29,2013
0 people found
this helpful
Very positive photographs showing my property, far better than I had previously from another agent. Care and two way conversation was exceptional understanding my requirements. The valuation was true and not under priced or over priced just to get my attention. Advertising was prompt and ...
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By: Craig Duncan
Aug 31, 2013
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Very many thanks for such glowing feedback Mr Burch! Rob is over the moon, as we all are ...
Aug 29,2013
Minithumbup
By: 'Ian Allwright'
Aug 29,2013
0 people found
this helpful
Selling a house in Plymouth made simple, Beverley went the extra mile with dealing with the buyers of my property, I am based in Essex, and have only been dealing with the sale on the phone. Beverley was is contact daily and without her proactive ...
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By: Craig Duncan
Aug 29, 2013
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Thank you for your positive feedback about our service and especially your glowing words about Rob, it is much appreciated! ...
Aug 19,2013
Minithumbup
By: 'Christina'
Aug 19,2013
0 people found
this helpful
I was extremely impressed with the professionalism from both staff members I dealt with. Most importantly I felt that they were not at all pushy. They were also very well informed about the property....
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By: Craig Duncan
Aug 21, 2013
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You are very kind for taking the time to write a review about us. Thank you Christina! ...
Aug 15,2013
Minithumbup
Rob
By: 'Lucy Wooldridge'
Aug 15,2013
1 people found
this helpful
Having never bought a house before, and being new to the area, I didn\'t really know what to expect from the agents I was to do deal with. Rob was one of the first, and I think I thought that all estate agents would ...
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Was this helpful? Yes
By: Craig Duncan
Aug 19, 2013
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Wow, what an unbelievable review Lucy! Thank you so much. As soon as Rob gets back from his holiday we will show him it. We are so glad that you had a good experience with CK and especially Rob. Thank you again! ...
Aug 13,2013
Minithumbup
By: 'Ben'
Aug 13,2013
0 people found
this helpful
I found Cross Keys Estates to be thoroughly helpful throughout the entire process. They were extremely personable and kept me up todate at every stage. I would highly & whole hartedly reccommend them. Thank you all very much....
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By: Craig Duncan
Aug 21, 2013
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Thank you Ben. Its so nice when people are happy with our service and take the time to write about it. Once again, THANK YOU! ...
Aug 12,2013
Minithumbup
Rob
By: 'John.'
Aug 12,2013
0 people found
this helpful
Well done and many thanks to Rob Down and Bev Green. Jack Marriott and his two assistants Rob and Bev worked tirelessly to sell my Fathers home. After many weeks and attempts they found a buyer who was prepared to give a fair price for ...
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By: Craig Duncan
Aug 21, 2013
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Your words mean an awful lot to us John, thank you ever so much! ...
Aug 06,2013
Minithumbup
Jack Merriott MNAEA
By: 'Steve Haddock'
Aug 06,2013
0 people found
this helpful
We found the whole team really friendly and professional at every stage in the process of selling our house. We chose Cross Keys to sell our house, as we remembered how helpful they had been when we bought our house through them 8 years ago. We ...
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By: Craig Duncan
Aug 09, 2013
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Thank you Steve, we appreciate the feedback enormously! ...
Aug 01,2013
Minithumbup
By: 'Carla'
Aug 01,2013
0 people found
this helpful
There were a number of hurdles to overcome in completing the purchase of the property and throughout Bev has been on hand to help sort out an issue or just offer her general support. Cross Keys made what was a very stressful and at time ...
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By: Craig Duncan
Aug 01, 2013
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Thanks for the lovely feedback Carla! ...
Jul 12,2013
Minithumbup
Jack Merriott MNAEA
By: 'Nation2013'
Jul 12,2013
0 people found
this helpful
I have just purchased a property from Crosskeys and wanted to write a review of the whole experience, I don\'t normally leave reviews but felt compelled to do so. From start to finish the process has been smooth and hassle free, by far the ...
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By: Craig Duncan
Aug 21, 2013
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Thanks ever so much for your kind words Teresa!! ...
Jul 12,2013
Minithumbup
Craig
Jack Merriott MNAEA
By: 'Grace'
Jul 12,2013
0 people found
this helpful
Firstly the house was sold so quickly, we couldn\'t believe it as it had been on the market with another agent for almost a year. Jack\'s advice to "dress" the house clearly worked! Outstanding customer service, hope to buy/sell with ...
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By: Craig Duncan
Jul 22, 2013
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Thank you so much for taking the time to comment Grace! Very kind words! ...
Jul 06,2013
Minithumbup
By: 'sam bigmore'
Jul 06,2013
0 people found
this helpful
We were first time buyers and viewed a variety of properties with various estate agents and cross estate agents were by far the best. They weren\'t pushy and were very knowledgeable about every property we viewed with them. They made buying our first property ...
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By: Craig Duncan
Jul 22, 2013
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Sorry for the slow response to your comments Sam. A big thank you from us all, it means a lot to hear good feedback about our service. Thank you! ...
Jul 04,2013
Minithumbup
By: 'sue tasker'
Jul 04,2013
0 people found
this helpful
The service I received from from Bev and Rob was at all times professional, courteous, friendly and helpful. Bev accompanied me on 3 viewings of the property, she was always punctual and I never felt rushed. My many questions were always answered quickly and she could ...
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By: Craig Duncan
Jul 22, 2013
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Thanks very much for the comments Sue. The very best of luck in your new home! ...
Jul 04,2013
Minithumbup
By: 'Bev green'
Jul 04,2013
0 people found
this helpful
Bev has been excellent in her assistance in the smooth running of the purchase of the 6 Healy Place. Excellent communicator. Simply excellent....
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By: Craig Duncan
Jul 22, 2013
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Bev is over the moon with your comments, thank you so much! ...
Areas covered
  • P1
  • P2
  • P3
  • P4
  • P5
  • P6
  • P7
  • P8
  • P9
  • P10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£14,500
  • Max: Β£425,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 219 1 121 2 19 1
Staff picture Jack Merriott MNAEA
(138)

Staff picture Jon
(150)

Staff picture Steve
(26)

Staff picture Craig
(23)

Staff picture Rob
(178)

Staff picture Carol
(31)

Staff picture Daniel Moore
(28)

Staff picture Megan Gilmour
(61)

Staff picture Danielle
(39)

Staff picture Jo
(7)

Staff picture Stefan
(2)

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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