• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Carol Huxham
    Carol Huxham
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
  • Danielle Gibbons
    Danielle Gibbons
  • Nicky Herbert
    Nicky Herbert
No description for branch.
Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099
Jun 02,2013
Minithumbup
Jack Merriott MNAEA
By: 'Amanda Lennox'
Jun 02,2013
0 people found
this helpful
Cross keys are a superb estate agents, friendly, helpful and attentive. The marketing of my property was outstanding and the customer relations I could not fault. Jack did everything he could to help myself and my family and it was very much appreciated, I would never use another estate agent knowing cross keys would do such a great job....
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By: Craig Duncan
Jun 03, 2013
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Thank you Amanda for the great review, its lovely to think we have lived up to your expectations! Thank you once more ...
May 28,2013
Minithumbup
Jack Merriott MNAEA
By: 'Julie Chaney'
May 28,2013
0 people found
this helpful
My first point of contact at Cross Keys was Jack Merriott, a man who definitely knows his business. He was so informative and helpful about marketing the house and his keen eye with a camera ensured that it looked the best it could be online. Then throughout the selling process my main contact was Rob Down who I can\'t praise enough for his attention and care at all times right through to completion. On occasion I dealt with other staff too who were likewise always helpful and friendly. The sa...
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By: Craig Duncan
May 30, 2013
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Thank you Julie, it was a pleasure dealing with you! Jack is beaming like a cheshire cat!! ...
May 24,2013
Minithumbup
Jack Merriott MNAEA
By: 'Trevor Jones'
May 24,2013
0 people found
this helpful
From the moment Jack came to our home to value it to the moment that the sale was complete we were more than satisfied with every member of Crosskeys that we had to deal with. Jack\'s attention to detail and quality of photographs is unsurpassed by any other agent\'s details that we have viewed while our own search for a property continues. We were regularly kept informed at every stage of the transaction and everything that they said they would do they did promptly and efficiently. We would hav...
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By: Craig Duncan
May 25, 2013
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Trevor, thank you for commenting in such a positive vein about our service, it means an awful lot to us. Rest assured the staff will be reading it! Good luck with your property search! ...
May 15,2013
Minithumbup
By: 'Kevin Archer'
May 15,2013
0 people found
this helpful
All the staff at this local firm give you their full attention at all times , are very polite and have you best interest at heart , they have sold my house after only 1 day and got me the best price I could have hoped for , can not recommend them enough ! Thanks to all the staff ....
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By: Craig Duncan
May 16, 2013
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Thank you ever so much for your positive feedback Kevin, it has been communicated to all of our staff. They are delighted! ...
Apr 30,2013
Minithumbup
Jack Merriott MNAEA
By: 'Jemma Waugh'
Apr 30,2013
0 people found
this helpful
Having tried and failed to sell our house with another agent we made the very wise decision to try Cross Keys based on a recommendation from a friend. Jack came to see us initially with some brilliant ideas and suggestions of how to present the house in the best possible way. The property details produced were of a very high standard. All the way through the subsequent sale the whole team were great. Bev and Rob in particular worked tirelessly to get us the best price and to ensure the sale ...
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By: Craig Duncan
May 08, 2013
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Lovely to hear such nice things about us Jemma. Thank you so much for you kind words!! from all at the Cross Key team ...
Apr 25,2013
Minithumbup
By: 'Jon'
Apr 25,2013
0 people found
this helpful
Despite a rather distressing start to the sale, mainly due to the initial buyer, once up for sale the second time Cross Keys did everything in their capacity to \'get it out there\'. The success of this resulted in the cottage being sold in a week. Very happy with both their tenacirt and customer service....
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By: Craig Duncan
May 08, 2013
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Thank you for your positive feedback Jon, much appreciated by all of us! ...
Apr 23,2013
Minithumbup
Rob Down MNAEA
By: 'Paul Rees'
Apr 23,2013
0 people found
this helpful
Crosskeys (and especially Rob) have been excellent with our searching for properties. They have always turned up on time, been very courteous and reliable. I would have no problem recommending them to my family and friends and in the future they would be my first port of call when looking for property...
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By: Craig Duncan
Apr 23, 2013
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Thank you Paul, thats very kind of you to take the time to rate our customer services. We are very happy that you were pleased with Rob, I will ensure it fed back to him. ...
Apr 22,2013
Minithumbup
By: 'Natalie'
Apr 22,2013
0 people found
this helpful
Right from the start the staff at Cross Keys filled us with confidence that they knew their market, and would sell our house. This proved to be the case with an acceptable offer received within a month of signing the contract. While the sale process proved to be quite complex Bev provided information and reassurance when needed. Despite one or two miscommunications towards the end, the sale completed successfully. I am convinced this would not have happened without the dedication of the tea...
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By: Craig Duncan
Apr 22, 2013
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Thank you very much for your kinds words Natalie. May we take this opportunity of wishing you all the best in the future and thank you for your business, we appreciate it hugely! ...
Apr 18,2013
Minithumbup
Rob Down MNAEA
By: 'Nikki'
Apr 18,2013
0 people found
this helpful
I would just like to say thank you to all the staff at Crosskeys for the excellent service I received whilst selling my house. This was the 3rd time they have sold a property for me over the last 8 years,and I will use them again in the future . And a big thank you to bev for all your help ....
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By: Craig Duncan
Apr 19, 2013
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Thanks Nikki! Good luck with the refurbishment, Im sure it will look as great as the rest you have done ...
Apr 10,2013
Minithumbup
By: 'Annette Choak'
Apr 10,2013
0 people found
this helpful
We were very pleased with the service they provided we were kept up to date with feed back from perspective buyers we would strongly recommend them which we have been doing...
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By: Craig Duncan
Apr 16, 2013
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Thanks very much for your positive feedback about us Annette! We are so glad it went through (eventually!!) ...
Apr 04,2013
Minithumbup
By: 'Simon'
Apr 04,2013
0 people found
this helpful
Over the course of the purchase of the property I dealt with each member of the Crosskeys team. At all times I found them extremely professional acting in the interests of the seller and myself the buyer in trying to make the process run as smoothly as possible. When asked for information they did their utmost to answer my queries as quickly as possible despite having to deal with what turned out to be a challenging seller. When there was progress they kept me updated and informed without me ...
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By: Craig Duncan
Apr 09, 2013
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Thank you so much for your comprehensive feedback, it is greatly appreicated! ...
Apr 02,2013
Minithumbup
By: 'S Gould'
Apr 02,2013
0 people found
this helpful
The team at cross keys were extremely helpful towards myself when purchasing my new house. They took the stress out of moving and made it a fluent process from start to finish. Bev was always her bubbly self, and Rob was there to let me in to the property to take measurements right up to the final exchange. The office is a pleasure to visit in Stoke Village, Plymouth. It has a unique personal feel, not like a \'housing supermarket\' as are other high street agents. When I\'m ready to enter the...
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By: Craig Duncan
Apr 15, 2013
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Thank you for your kinds words! May we take this opportunity of wishing you all the best with your new purchase! From the CK team ...
Mar 31,2013
Minithumbup
Rob Down MNAEA
By: 'Anthony'
Mar 31,2013
0 people found
this helpful
One viewing and the house sold in a week for the asking price - Very helpful right from the start, with Bev and Rob in the office, taking details and organising the advertisement. Jack takes very good pictures and the presentation of the house was very well done. Craig was thorough in measuring and checking the property. Bev and Rob kept good contact with both solicitors and passed on information very quickly. Pleasant, friendly staff who know how to do a good job....
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By: Craig Duncan
Apr 05, 2013
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We are so pleased that you were happy with our service Anthony. May we take this opportunity of wishing you all the very best in the future! ...
Mar 28,2013
Minithumbup
By: 'Jill Tyler'
Mar 28,2013
0 people found
this helpful
Cross Keys staff are very helpful and provide a very friendly and helpful service! Great for properties in the Stoke/Devonport/Morice Town areas. I looked at ALOT of propertiies, but they kept their patience! Thanks for all your help, best wishes...
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By: Craig Duncan
Apr 05, 2013
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Thank you very much for the positive feedback Jill, it is hugely appreciated! ...
Mar 25,2013
Minithumbup
Rob Down MNAEA
By: 'NAT'
Mar 25,2013
0 people found
this helpful
We have purchased our first property through Cross Keys Estates.Rob down and his team were helpful throughout this very stressful process and made it less stressful for us.Rob down was always just a phone call away to answer my phone calls and he always got back to me promptly.There was no badgering phone calls from the estate agent,when we needed to know something they rang us and vice versa.Cross keys made buying our first home stress free and would highly recommend them....
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By: Craig Duncan
Mar 27, 2013
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Nat, thank you very much for your comments. Its great to know how performed and we are truly grateful for your kinds words. Rob has seen the review and is delighted! ...
Mar 24,2013
Minithumbup
Rob Down MNAEA
By: 'Rob. W'
Mar 24,2013
0 people found
this helpful
I have purchased my first property through Cross Keys Estates. Rob Down and Bev Green were more than helpful from the first viewing through to completion but it did not stop there, it was nice to know that the team would still be on hand for help and advice even after picking up the keys. Thank you Jack, thank you Craig. I will definitely use Cross Keys Estates in the future as well as recommend to friends and family....
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By: Craig Duncan
Mar 27, 2013
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Hi Rob, fantastic feedback received so thank you so much for that. I am glad that we provided a good service to you as this is very important to us. All the very best in the future and maybe we will see you again! ...
Mar 20,2013
Minithumbup
By: 'Emma'
Mar 20,2013
0 people found
this helpful
I have recently purchased a property through Cross Keys estates, and i found them to be very helpful and approachable, and they dealt with any queries fast and efficiently. I would definitely consider using Cross Keys if i need to sell a property....
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By: Craig Duncan
Mar 21, 2013
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Thank you Emma! Kinds words - may we all wish you the very best of luck with the property! ...
Mar 19,2013
Minithumbup
Jack Merriott MNAEA
By: 'Mel'
Mar 19,2013
0 people found
this helpful
Having just sold our house with the help of Cross Keys Estates I felt it necessary to leave an outstanding review here due to the fantastic service which we received from start to finish. The market appraisal was very helpful with brilliant advice from Jack on how we should present our home and helpful suggestions of small improvements we could make. Then we were left to make our decision on whether to market with them with no pressure and no annoying phone calls like you get with all the othe...
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By: Craig Duncan
Mar 20, 2013
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Thank you so much for your review! It has been a pleasure!! ...
Mar 18,2013
Minithumbup
By: 'Kevin and Carol Notman'
Mar 18,2013
0 people found
this helpful
From start to finish and hiccups inbetween- above staff mentioned but All the staff were amazing- notified us every week of status and advised through difficult time in selling property. Cannot thank you all enough Crosskeys- if you\'re thinking of buying -these are your 1st and only Estate Agents to use....
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By: Craig Duncan
Mar 18, 2013
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Hi Kevin and Carol, thank you so much for the review. It was a difficult sale and extremely frustrating at times but we got there! ...
Mar 12,2013
Minithumbup
Rob Down MNAEA
By: 'Dave Jeffery'
Mar 12,2013
0 people found
this helpful
Well what can I say, I delt mainly with Bev Green and Rob Down,but at times I have had help from all the staff! From start to finish Bev and Rob have kept me informed every step of the way and if I needed any questions answered they were promptly delt with! All I can say is that the Cross Keys team are very friendly, welcoming and give you that personal touch, I would HIGHLY recommend them!...
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By: Craig Duncan
Mar 12, 2013
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Thank you for the comment Dave! Rob is thrilled and when Bev gets back into the office Ill tell her to have a look. Thanks again ...
Feb 26,2013
Minithumbup
Rob Down MNAEA
By: 'A Body'
Feb 26,2013
0 people found
this helpful
I recently purchased a property from Cross Keys and was assisted by Rob Down. I found the whole experience from my first viewing to the completion of the sale very straight forward. Rob was more thank accommodating and was very flexible in fitting in with tight schedules and communicating with the person that I was buying from. I found Rob to be very professional, efficient and mannerly and I would certainly use this company to sell my property purely on his expertise and knowledge. Thank yo...
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By: Craig Duncan
Mar 07, 2013
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Thank you for your comments! I notice that you didnt let the grass grow under your feet by cracking straight on with it. It looks SO much better already with the new windows in ...
Feb 26,2013
Minithumbup
Jack Merriott MNAEA
By: 'Happy-house-mover'
Feb 26,2013
0 people found
this helpful
We had Cross Keys over for a market appraisal and were very impressed with Jack, we could tell how passionate he is about his job and he gave us some brilliant tips on how to best present our home for sale etc. However we decided to go on the market with a different agent to begin with purely because money was tight and we went for the cheapest fee, this was proven not to be the best decision we have ever made! After a couple months of bad communication issues with our previous agent we viewed a...
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By: Craig Duncan
Feb 26, 2013
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Thank you for putting so much time and effort into your review of our services! We are touched that you have spoken so highly of us all. Good luck in your new home! ...
Feb 25,2013
Minithumbup
Rob Down MNAEA
By: 'JaredP'
Feb 25,2013
0 people found
this helpful
I first spoke with Bev in early January 13, with a view to looking at a flat I\'d seen on Rightmove. From the moment we first spoke on the phone, I could feel superb customer service. I met Rob at my viewings, He was so patient & friendly. Being a first time buyer, both Bev, Rob & myself were in constant contact, and they were quick to answer any questions that I thought of. Bev & Rob have made my buying experience superb & I would 100% reccomend them to my friends. You know ...
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By: Craig Duncan
Feb 26, 2013
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Jared, praise indeed! Thank you so much for putting your feedback on our services on this site. Both Rob and Bev are delighted (and so am i!) ...
Feb 25,2013
Minithumbup
Rob Down MNAEA
By: 'Vickery'
Feb 25,2013
0 people found
this helpful
Rob has bent over backwards to be helpful and available for us at our convenience, he has let us view repeatedly, been endlessly patient and gone out of his way to help us find a property that suits our needs. We are very grateful to both him and James for his incredibly useful local knowledge and genuine, good natured approach to the experience....
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By: Craig Duncan
Feb 25, 2013
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Thank you so much for such positive feedback about James and Rob! They have both read your review and are delighted (as we are, his boss') ...
Feb 21,2013
Minithumbup
Jack Merriott MNAEA
By: 'Donna'
Feb 21,2013
0 people found
this helpful
We had our house on the market last year for 8 months with another agent. Lots of viewings but no offers. A friend recommended Cross Keys - Jack the Managing Director came along in January, spent a lot of time with us and took loads of high quality photos. He also gave advice on what we could do which would help sell the property. The commission was very competitive. All the staff are down to earth & friendly - you are updated by phone & emails on viewings & feedback. We ...
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By: Craig Duncan
Feb 21, 2013
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Thank you very much for the kinds words Donna! It is very much appreciated ...
Feb 12,2013
Minithumbup
By: 'Vicki29'
Feb 12,2013
0 people found
this helpful
We bought a house on the market with Cross Keys Estate Agents and dealt with Bev Green, who took us under her wing and completely looked after us. Our own house was sold privately so we didn\'t have an agent of our own, however, if we did need to sell again then we would not hesitate to use Cross Keys. All the guys in the office were extremely friendly and helpful and Bev in particular made sure that we were always kept in the loop with both our seller and their onward seller. I couldn\'t rec...
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By: Craig Duncan
Feb 12, 2013
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Fantastic review, thank you very much. Bev is thrilled! ...
Feb 03,2013
Minithumbup
Jack Merriott MNAEA
By: 'JoJo'
Feb 03,2013
0 people found
this helpful
Would like to recommend Jack from Cross Keys. He gave impartial advice re letting and buying and was knowledgable on both counts. He even advised on prospective tenants with a great deal of enthusiasm. Excellent...
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By: Craig Duncan
Feb 25, 2013
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Thank you for your kinds, much appreciated! Good luck with your property search ...
Feb 02,2013
Minithumbup
Jack Merriott MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'Mr and Mrs G'
Feb 02,2013
0 people found
this helpful
In a difficult market Jack and Craig worked hard on our behalf to achieve the sale of our property and also dealt efficiently with the purchase of our current property, which was also being marketed by Cross Keys. We would have no hesitation in recommending them....
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By: Craig Duncan
Feb 02, 2013
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Thank you very much for your comment! It helps us enormously getting feedback from clients ...
Jan 28,2013
Minithumbup
Rob Down MNAEA
By: 'Ben'
Jan 28,2013
0 people found
this helpful
Cross Keys Estate Agents has been a breath of fresh air as estate agents go. This is down to a unique approach that Jack, Rob, Bev and the team have applied to the advertisement and management of feedback data for my property that I have sold through them. The advertisement had photos that was taken with a wide angle lens and also with the correct light conditions in order to bring my property out of the darkness (this is a miserable time of year weatherwise and Jack did well there). The accompa...
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By: Craig Duncan
Jan 31, 2013
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Thank you so much for your kinds words Ben. We are so glad that you are happy the way things went and we truly are appreciative of your feedback! ...
Jan 19,2013
Minithumbup
Jack Merriott MNAEA
By: 'Amy&Kev'
Jan 19,2013
1 people found
this helpful
Cross Keys estate agents are with out a doubt the best agents in Plymouth. Jack went above and beyond his duties to help my new husband and I find our perfect home. Jack showed us some lovely properties explaining every house in detail so we knew what we were going into with bills, amenities and bus routes as that was inportant to me. Jack wasn\'t at all pushy and was very much like a friend the way he treated us. Making my husband and I feel comfortable and not pressured. Unlike other esta...
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By: Craig Duncan
Jan 21, 2013
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Thank you very much for your comments, they are hugely appreciated x ...
Areas covered
  • P1
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  • P3
  • P4
  • P5
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  • P7
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£14,500
  • Max: Β£425,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 197 1 108 2 18 1
Jack Merriott MNAEA Jack Merriott MNAEA
Director
122 reviews

About Jack Jack is one of the co-founders of Cross Keys Estates and has been instrumental in making Cross Keys what it is today, a successful Independent company with old fashion View full profile
Jon Curtis MNAEA Jon Curtis MNAEA
Senior Property Consultant (Sales)
116 reviews

About Jon I have been in estate agency since 2010, when I joined a local, independent Company at the young age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, pu View full profile
Tom Duncan DipDEA Tom Duncan DipDEA
Property Consultant (Sales)
65 reviews

About Tom I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very p View full profile
Steve Jones FNAEA MARLA Steve Jones FNAEA MARLA
Director
18 reviews

About Steve I am a Director of the Company and a vastly experienced Estate Agent, having worked within the industry since 1978 throughout Devon and Cornwall, but predominantly within Plymouth City. My enthusia View full profile
Rob Down MNAEA Rob Down MNAEA
Senior Property Consultant (Sales)
152 reviews

About Rob I have been working at Cross Keys for a few years now, what inspired me to get started in the industry was a passion for architecture, Internal design and building renovations. Being based in the S View full profile
Carol Huxham Carol Huxham
Lettings Manager
18 reviews

About Carol I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge View full profile
Craig McMillan Duncan MNAEA DipDEA Craig McMillan Duncan MNAEA DipDEA
Director
23 reviews

About Craig Craig, has been with the company since 2003 and is a local lad who went to school and was brought up in the Stoke area. He is also the Energy Assessor for the company and can provide Domestics in anti View full profile
Megan Gilmour Megan Gilmour
Property Consultant (Lettings)
41 reviews

About Megan My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in View full profile
Daniel Moore Daniel Moore
Property Consultant (Sales)
13 reviews

About Daniel My name is Daniel and I joined Cross Keys Estates after 3 years in retail. I knew it wasn’t a career I wanted to pursue and I was looking for something I could be proud of. I moved to Plymouth f View full profile
Danielle Gibbons Danielle Gibbons
Property Consultant (Sales)
2 reviews

About Danielle I have worked in the property industry in Plymouth since 2012 and absolutely love it. My role within Cross Keys Estates is that of a Property Consultant for Sales and I am based in the Mannamead offi View full profile
Nicky Herbert Nicky Herbert
Property Consultant (Sales)
0 reviews

About Nicky My name is Nicky and in recent years I finished studying at Plymouth University where I obtained a degree in Education. I took the decision to remain in Plymouth and absolutely love living in the Cit View full profile

Job vacancies

Please see a list of jobs available

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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