• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Carol Huxham
    Carol Huxham
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Megan Gilmour
    Megan Gilmour
  • claim your profile
    Robert Down
  • Daniel Moore
    Daniel Moore
  • Danielle Gibbons
    Danielle Gibbons
  • Nicky Herbert
    Nicky Herbert
No description for branch.
Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099
Jan 19,2018
Minithumbup
Robert Down
By: 'Sandie and Bill'
Jan 19,2018
0 people found
this helpful
Very pleased with how things have gone house sold within 10 days .Could not be happier with the service thanks Cross Keys....
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Comment on agent fees
Not bad there were cheaper but not sure whether we would of got the service.
Was this helpful? Yes
Jan 18,2018
Minithumbup
Nicky Herbert
By: 'Lyn Barrett'
Jan 18,2018
0 people found
this helpful
I bought my flat from Cross Keys and was very happy with the service I was given then. This is the first agency that has kept me up to date with customer reviews via email so it is easy to address any issues refer back to the comments. Everyone I have dealt with has been very helpful and I recommend this agency to anyone. Well done Nicky for your first sale and i'm pleased it's me....
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Comment on agent fees
good
Was this helpful? Yes
Jan 17,2018
Minithumbup
Jack Merriott MNAEA
Tom Duncan DipDEA
By: 'tarek hussein'
Jan 17,2018
0 people found
this helpful
very friendly team ,very helpful&reliable agents sold our flat very quickly always on time polite and helpful,estate agent you can trust many thanks to Jack merriott ,tom Duncan and other team at stoke office for the excellent service...
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Comment on agent fees
good
Was this helpful? Yes
By: Jack
Jan 17, 2018
View all comments (1)
Thank you so much for your kind words. We hope you settle in to your new place quickly and wish you well for the future. ...
Jan 17,2018
Minithumbup
By: 'Mrs L H'
Jan 17,2018
0 people found
this helpful
Absolutely fist rate service from start to finish. After sending me my property particulars to check, property was immediately listed for sale at a price I never expected to receive, however I did, so their expertise and knowledge of that area of the market is nothing short of outstanding. Furthermore they must really know their potential clients, as fourth client to view the property purchased it. Can not overstate how impressed I was from the start to the finish. Should I ever need to put ...
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Comment on agent fees
Excellent and certainly better than other quotes I had received
Was this helpful? Yes
Jan 05,2018
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Jan B'
Jan 05,2018
0 people found
this helpful
Jack and Rob were the first port of call when we went into the branch to ask Cross Keys to sell our house. We went to them from a recommendation by a Friend. We were not dissapointed. All the staff are completley professional at all times. The photographs of our house were fantastic.....we nearly bought it !!! Jack said he would get a good price and he did, it went for the high end of the valuation. There were fifteen viewings in six days and three offers. What more could one ask. If we ever nee...
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Comment on agent fees
Very fair
Was this helpful? Yes
Jan 03,2018
Minithumbup
Craig McMillan Duncan MNAEA DipDEA
By: 'Sam'
Jan 03,2018
0 people found
this helpful
Very helpful through a purchase made difficult by solicitors. Plenty of advice and assurance all the way through the process. Very helpful and friendly team always willing to help....
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Comment on agent fees
Only used for purchase
Was this helpful? Yes
By: Craig Duncan
Jan 03, 2018
View all comments (1)
Thanks for the kinds words Sam. Thankfully the transaction finally came to an end before Christmas. Best wishes to you and may you have many happy years in the apartment ...
Dec 23,2017
Minithumbup
Rob Down MNAEA
Daniel Moore
By: 'Caroline'
Dec 23,2017
0 people found
this helpful
Throughout the entire purchasing process, staff were informative, clear and very supportive; accommodating numerous visits to the property. Their expertise of the Plymouth housing markets and potential was exceptional. Thoroughly and wholeheartedly recommend to others....
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Comment on agent fees
N/A as purchaser
Was this helpful? Yes
By: Rob
Dec 28, 2017
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Hi Caroline, Thanks for your kind words and best of luck with the refurbishment, look forward to seeing it when it's finished!!! ...
Dec 20,2017
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Mike'
Dec 20,2017
0 people found
this helpful
Rob's enduring optimism and enthusiasm about a quick sale was borne out by completion in a matter of weeks. Rob showed respect to the tired house as a longstanding family home with excellent development potential, emphasising its size and period features. One of the first viewings produced the buyer. Tom expedited the EPC and was always au fait with the file at any point of contact....
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Comment on agent fees
Reasonable and competitive.
Was this helpful? Yes
By: Tom Duncan
Dec 21, 2017
View all comments (1)
Thank you for your comments Mike, we're pleased it was a smooth transaction for you. All the best for the future! ...
Dec 18,2017
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Wendy M'
Dec 18,2017
0 people found
this helpful
We have used Cross Keys on a number of occasions for buying and selling of buy-to-let property. We have always found Jack and Rob to be knowledgeable, friendly, efficient and pleasant to deal with. The quality of the sales literature, photos and web site is excellent and comprehensive. Nothing has ever been too much trouble or a problem. Would highly recommend...
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Comment on agent fees
Always fair and reasonable.
Was this helpful? Yes
By: Rob
Dec 28, 2017
View all comments (1)
Hi Wendy, Thanks for your comments always very much appreciated and look forward to doing more business together in the future. ...
Dec 06,2017
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Mr KF Richards'
Dec 06,2017
0 people found
this helpful
Jack Merriot knowledge of the industry ensured I refurbished my former family home to the acceptable high standard taking his advice on room layouts, decorative finish and lighting. His ongoing support included conveyancing advice and provided me with contact details of industry standard professionals required to oversee the sale. I would also like to add all fees were exceptionally competitive. Outside of his estate agent responsibilities he maintained contact through my work schedule of...
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Comment on agent fees
Better than good excellent value for money
Was this helpful? Yes
By: Rob
Dec 28, 2017
View all comments (1)
Thanks so much for such lovely words Sam, all the best and fingers crossed for a continued smooth sale! ...
Nov 29,2017
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Deb'
Nov 29,2017
0 people found
this helpful
absolutely Brilliant estate agents - informative passionate and absolutely know their stuff. highly recommended, kept me updated throughout the process of buying my property...
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Comment on agent fees
n/a as I bought a property not sold one
Was this helpful? Yes
By: Jack Merriott
Nov 30, 2017
View all comments (1)
Thank you Debbie, It was a pleasure. I hope you will be very happy in your new home. ...
Nov 03,2017
Minithumbup
Tom Duncan DipDEA
By: 'Anthony ex londoner'
Nov 03,2017
0 people found
this helpful
Without these guys help my dream move would be dead went above and beyond to get my family to Devon top quality estate agents please use them and jack is top guy with a warm approach many thanks to Craig also who kept us in touch all the way Thanks a million....
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Comment on agent fees
Excellent reduced them for my move
Was this helpful? Yes
Nov 01,2017
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By: 'Rosie'
Nov 01,2017
0 people found
this helpful
AMAZING! The staff at cross Keys are so helpful and supportive and make sure the whole process is as smooth as possible. Plus, they have 2 lovely border terriers that greet you when you walk through the front door. What more could you want? Best estate agents ever...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jack Merriott
Nov 02, 2017
View all comments (1)
Thank you so much for your kind review. I am so glad that we were able to help your family start a new life down here in Plymouth. We hope the moving in goes smoothly. ...
Oct 30,2017
Minithumbup
Jack Merriott MNAEA
Tom Duncan DipDEA
By: 'C. Ashton'
Oct 30,2017
0 people found
this helpful
Jack and Tom both provided me with very helpful advice and local knowledge when I initially approached them to buy a house. They were honest and did not push options that would not be interested in and I was thoroughly impressed with the overall service and attention I received during the whole process. Would highly recommend their professionalism and services!...
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Was this helpful? Yes
By: Jack Merriott
Oct 30, 2017
View all comments (1)
Thank you so much for your kind words, we do aim to be as helpful as possible and would strongly agree, being a local agent does mean we can offer the best advice and knowledge. I hope everything goes well with your purchase. ...
Oct 16,2017
Minithumbup
By: 'B. Baxter'
Oct 16,2017
0 people found
this helpful
During my property search, Cross Keys were the only estate agents who did not bombard me with irrelevant listings and who found me three properties exactly matching my search criteria to view. They were knowledgeable and helpful about the local area and the individual properties that I was viewing. I would not hesitate to use them again in the future,...
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Was this helpful? Yes
Oct 01,2017
Minithumbup
By: 'Pete Murphy'
Oct 01,2017
0 people found
this helpful
From viewing to completion the team at Cross Keys were very professional and excelled in all aspects of the sale. I first met with Jack and several other agents from various companies and I was very impressed with Jack's local knowledge and honest approach. Rob took some very impressive pictures of the property, which when added to their report presented the property to the right sort of buyer. All the members of the team including Tom and Debbie kept me well informed with regular contact a...
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Comment on agent fees
Very competitive fees
Was this helpful? Yes
Sep 29,2017
Minithumbup
Jack Merriott MNAEA
By: 'Mr Darren Stockton'
Sep 29,2017
0 people found
this helpful
Cross keys estate agents made the selling of our house the most stress free experience it could be. We met with Jack for our initial meeting and he made us feel so at ease with the whole process. He outlined all the difficult terminology and put this in to plain English which made it so easy to understand. His personal approach made us feel like we were the only clients he was dealing with and throughout the whole process we felt they delivered a very personal service. The whole team at Cross Ke...
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Comment on agent fees
Cross Keys estates agents fees were the most competitive in the city with no hidden extras. This was really appreciated as the whole process of house selling is very expensive. This low fee really helped us to put more money towards other costs.
Was this helpful? Yes
By: Jack Merriott
Sep 29, 2017
View all comments (1)
It was a real pleasure, it seemed natural for us to help you with the sale as you bought it from us a your very first home. It was lovely to know that you started off the property ladder with us and we helped you on to the next step if it. We hope you will be happy in your new home. If you ever need us again in the future, you know where we are. Thank you for your kind words, they are truly appreciated by the whole team. ...
Sep 06,2017
Minithumbup
Tom Duncan DipDEA
By: 'Mark Riddell'
Sep 06,2017
0 people found
this helpful
Tom at Cross Keys has been very helpful indeed helping me to sell my house. Even when I had a problem with Solicitors, he helped to sort the problem out. Actually during the whole process of selling my house Tom of Cross Keys has been so helpful. I will always use Cross keys for my future house sales....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 21,2017
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Sophie'
Aug 21,2017
0 people found
this helpful
The people we bought our property off was cross keys and I'm really outstanded by the effort of Tom & Rob and the quality of service that has been provided. Rob stayed behind extra one evening to show us the property and Tom has shown myself and family around twice after! Both answered all queries and really appreciate the effort of them both!...
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Was this helpful? Yes
Aug 09,2017
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'christie'
Aug 09,2017
0 people found
this helpful
Rob and Tom were both really good throughout the entire process. Tom sent emails over with all the key information and Rob was available for any general enquiries. Rob always returned calls if he wasn't available and always called back when promised. Jack was also very friendly and welcoming when we picked up the keys....
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Was this helpful? Yes
Aug 04,2017
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By: 'Marcus'
Aug 04,2017
0 people found
this helpful
I could not be happier with the service and approach received from Rob, Jack and the rest of the Cross Keys team. The photos they took of my home were exceptional, they were proactive from appointment to completion and they provided a friendly and professional service throughout. Thank you!...
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Comment on agent fees
good
Was this helpful? Yes
By: Jack
Aug 04, 2017
View all comments (1)
We are so pleased that this sale went quickly and with hitches at all. Enjoy your new home and life together. Best wishes from Jack and all the team at Cross Keys Estates. ...
Jul 31,2017
Minithumbup
Jack Merriott MNAEA
By: 'Mr and Mrs Prowse'
Jul 31,2017
0 people found
this helpful
We have recently purchased our second home through cross keys and have found them very helpful and professional, nothing seemed to be too much trouble. They were always on the phone when needed and we would highly recommend using them!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jack Merriott
Jul 31, 2017
View all comments (1)
It was our pleasure. That's 2 good homes that you have now bought from us. It just goes to show that when it comes to having the best houses in Plymouth, Cross Keys have them. Hope you settle in soon. ...
Jul 28,2017
Minithumbup
By: 'H.Taylor'
Jul 28,2017
0 people found
this helpful
My husband and I really appreciated the work the staff at Cross Keys Estates did to keep a very challenging chain on track and guide us to the desired outcome. I have learnt from this experience that the true value of an experienced estate agent cannot be appreciated until things start to go wrong!...
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Comment on agent fees
Not applicable as we were the buyers.
Was this helpful? Yes
Jul 13,2017
Minithumbup
Tom Duncan DipDEA
By: 'Tracy ashton'
Jul 13,2017
0 people found
this helpful
Couldn't have asked for more from the team my sale ran smoothly and accurately constant contact and update given would 100% recommend this team the personal touch was amazing thankyou so much any queries I had was answered and dealt with instantly really please with every aspect of sale thankyou...
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Comment on agent fees
Agents fees were fair and they truly go that one step further to make sure things run smoothly
Was this helpful? Yes
Jul 05,2017
Minithumbup
Rob Down MNAEA
By: 'Charmaine'
Jul 05,2017
0 people found
this helpful
The whole team were fantastic and really helpful. When things fell through with the first sale of our property they rallied and found us a new buyer within days. They kept us up to date with how things were going even though we weren't local we felt involved throughout the whole process. Debbie was lovely and easy to talk to and Rob was also really helpful and gave plenty of useful advice. Both provided me with support and assistance to ensure that the sale proceeded with minimal delay....
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Was this helpful? Yes
By: Debbie
Jul 05, 2017
View all comments (1)
Thank you for your feedback which is always appreciated. We were very happy to help you through your sale and wish you well in your new home. ...
Jun 30,2017
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'rug'
Jun 30,2017
0 people found
this helpful
I recently bought my first home through Cross Keys, the process was very smooth and no problems during the purchase, we did have a few issues after having moved in to the property but they went the extra mile to try and assist us, all around a really good experience....
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Comment on agent fees
n/a
Was this helpful? Yes
Jun 30,2017
Minithumbup
By: 'James P'
Jun 30,2017
0 people found
this helpful
Really happy with the service provided by Cross Keys for the sale of my property. The staff were friendly and helpful and I'd highly recommend using them....
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Comment on agent fees
Fees were very competitive
Was this helpful? Yes
Jun 28,2017
Minithumbup
Tom Duncan DipDEA
By: 'PST'
Jun 28,2017
0 people found
this helpful
Debbie was always very helpfull throughout the transaction and professional from start to finish as she kept me informed of how my sale was coming along as well as picking up loose ends from solicitors to speed up the process. The details from Rob were fantastic & Tom sold my flat within 10 days of marketing. Overall a very pleasant experience and definitely will be recommending them....
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Comment on agent fees
Very good value for money
Was this helpful? Yes
Jun 27,2017
Minithumbup
By: 'Phoebe & Pete'
Jun 27,2017
0 people found
this helpful
We would like to say a big thank you to the team at Cross Keys Estates. Excellent service from viewing to completion with help going forward too. As first time buyers we viewed several properties through different estate agents but the knowledge and advice given was second to none. I would definitely recommend these guys and hopefully we will be using them again in the future!...
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Was this helpful? Yes
May 22,2017
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By: 'Mrs Harwood'
May 22,2017
0 people found
this helpful
I generally don't leave reviews but felt compelled to inform you of the outstanding service I have received from Cross Keys as a whole but especially Rob Down. Dedicated is not a strong enough word. Nothing is too much trouble. He works above and beyond any estate agent I have ever known and I have worked in the industry. I can't praise him enough. You have found a treasure Jack....
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Comment on agent fees
Fair, as service is exceptional.
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£14,500
  • Max: Β£425,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 198 1 108 2 19 1
Jack Merriott MNAEA Jack Merriott MNAEA
Director
122 reviews

About Jack Jack is one of the co-founders of Cross Keys Estates and has been instrumental in making Cross Keys what it is today, a successful Independent company with old fashion View full profile
Jon Curtis MNAEA Jon Curtis MNAEA
Senior Property Consultant (Sales)
116 reviews

About Jon I have been in estate agency since 2010, when I joined a local, independent Company at the young age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, pu View full profile
Tom Duncan DipDEA Tom Duncan DipDEA
Property Consultant (Sales)
65 reviews

About Tom I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very p View full profile
Steve Jones FNAEA MARLA Steve Jones FNAEA MARLA
Director
19 reviews

About Steve I am a Director of the Company and a vastly experienced Estate Agent, having worked within the industry since 1978 throughout Devon and Cornwall, but predominantly within Plymouth City. My enthusia View full profile
Rob Down MNAEA Rob Down MNAEA
Senior Property Consultant (Sales)
152 reviews

About Rob I have been working at Cross Keys for a few years now, what inspired me to get started in the industry was a passion for architecture, Internal design and building renovations. Being based in the S View full profile
Carol Huxham Carol Huxham
Lettings Manager
18 reviews

About Carol I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge View full profile
Craig McMillan Duncan MNAEA DipDEA Craig McMillan Duncan MNAEA DipDEA
Director
23 reviews

About Craig Craig, has been with the company since 2003 and is a local lad who went to school and was brought up in the Stoke area. He is also the Energy Assessor for the company and can provide Domestics in anti View full profile
Megan Gilmour Megan Gilmour
Property Consultant (Lettings)
41 reviews

About Megan My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in View full profile
Robert Down - upload your photo Robert Down
1 reviews

About Robert No description set View full profile
Daniel Moore Daniel Moore
Property Consultant (Sales)
13 reviews

About Daniel My name is Daniel and I joined Cross Keys Estates after 3 years in retail. I knew it wasn’t a career I wanted to pursue and I was looking for something I could be proud of. I moved to Plymouth f View full profile
Danielle Gibbons Danielle Gibbons
Property Consultant (Sales)
2 reviews

About Danielle I have worked in the property industry in Plymouth since 2012 and absolutely love it. My role within Cross Keys Estates is that of a Property Consultant for Sales and I am based in the Mannamead offi View full profile
Nicky Herbert Nicky Herbert
Property Consultant (Sales)
1 reviews

About Nicky My name is Nicky and in recent years I finished studying at Plymouth University where I obtained a degree in Education. I took the decision to remain in Plymouth and absolutely love living in the Cit View full profile

Job vacancies

Please see a list of jobs available

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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