• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Megan Gilmour
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Stefan
  • Staff picture
    Katherine
No description for branch.
Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099

“property sale...”

Nov 10,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Chris and Dave'
Nov 10,2018
0 people found
this helpful
We had several Estate Agents value our property and chose Crosskeys to market it due to a professional, accurate and honest opinion given to us by Jack who won us over with his personality. Wise decision ! Excellent communication throughout, always informed of all viewing's ...
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Comment on agent fees
Fees were very competitive
Was this helpful? Yes

“Thanks to the team...”

Nov 08,2018
Minithumbup
Rob
Katherine
By: 'Nicola and Kevin'
Nov 08,2018
0 people found
this helpful
Patience is a virtue apparently, but it is not one of mine!!! Having to wait and wait for a mortgage offer is frustrating at the best of times, however, the team at Cross Keys took this in their stride, they also offered the services of ...
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Comment on agent fees
In our case, the fees were not applicable as we were the buyers.
Was this helpful? Yes

“thank you...”

Nov 06,2018
Minithumbup
Stefan
Jack Merriott MNAEA
By: 'Mrs Trewin'
Nov 06,2018
0 people found
this helpful
i would like to thank cross keys for all the help they have given me in the sale of my property. i would especially like to mention Stefan for his kindness and consideration during a particularly challenging time of my life. he is a credit ...
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Comment on agent fees
good
Was this helpful? Yes
By: Stefan
Nov 09, 2018
View all comments (1)
Thanks for your review Mrs Trewin. Much appreciated! Happy to have helped you move on :) ...

“helpful advice...”

Oct 30,2018
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Marcus'
Oct 30,2018
0 people found
this helpful
myself and my girlfriend bought our first home together this year and we were very unsure on the process. we had seen a property that we liked with another agent but wanted independent advice and we had a good relationship with Rob and Jack at ...
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Comment on agent fees
n/a
Was this helpful? Yes
By: Jack Merriott
Nov 01, 2018
View all comments (1)
Thank you so much for your review. It was our pleasure. ...

“Excellent customer service...”

Oct 21,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Millbridge builders'
Oct 21,2018
0 people found
this helpful
Our thanks to Rob and Jack for dealing with the sale of our property. The photos were excellent and they kept us informed throughout. Would highly recommend cross keys in stoke village...
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Comment on agent fees
Agents fees were fair
Was this helpful? Yes
By: Rob
Nov 01, 2018
View all comments (1)
Thanks guys! ...

“Sale and purchase of new home...”

Oct 19,2018
Minithumbup
Stefan
Jack Merriott MNAEA
By: 'Bill & Wendy'
Oct 19,2018
0 people found
this helpful
It is ubelievable that the level of service that the staff across CrossKeys carry out. All members of staff are like a big family. All are able to help with any issues arising. Honest and up frount business. Jack is really brilliant. Use this business ...
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Comment on agent fees
I used a discount offer but even their standard fees are excellent value.
Was this helpful? Yes
By: Stefan
Oct 19, 2018
View all comments (1)
Thank you for your kind words Bruce! We are glad to have been able to help you with the sale of your home! ...

“Friendly , Polite , Courteous ,...”

Oct 19,2018
Minithumbup
Katherine
Rob
By: 'Hammond Coupe'
Oct 19,2018
1 people found
this helpful
Katherine showed us around a property to which we've since bought (stc)…..I believe it was only her first or second day with Cross keys ….We asked plenty of questions to which any she couldn't answer , she still endeavoured to find out and ...
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Was this helpful? Yes
By: Craig Duncan Director
Oct 19, 2018
View all comments (1)
What a lovely review, thank you so much Hammond. We clearly made the right decision by employing Kat and you have endorsed that. Once again, thank you ...

“Welcoming & helpful...”

Oct 19,2018
Minithumbup
Katherine
Stefan
By: 'Kath'
Oct 19,2018
0 people found
this helpful
Stefan & Katherine have been great to deal with; I found them both very professional and welcoming whilst looking for my home. I'd like to thank them both very much for their help....
read full review
Was this helpful? Yes
By: Rob
Nov 01, 2018
View all comments (1)
Thanks Kath for your kind words ...

“Delightful to deal with...”

Oct 18,2018
Minithumbup
Jack Merriott MNAEA
Craig
By: 'The Dog Lady'
Oct 18,2018
0 people found
this helpful
Fantastic service from Jack - a complete pleasure to deal with and he demonstrated that he really does know his stuff. I would give 10 out of 5 if I could. Thank you so much....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Jack Merriott
Oct 18, 2018
View all comments (1)
Many thanks for your kind words. ...

“Very happy with service of locals experts...”

Sep 21,2018
Minithumbup
Jack Merriott MNAEA
Stefan
By: 'rh'
Sep 21,2018
0 people found
this helpful
Our property was reviewed by the owner Jack, with local market and price ranges discussed. Impressed with local knowledge, being a local business rooted in the community, not a national chain. We advanced with the sole listing. Within weeks having the impression the agents were ...
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Comment on agent fees
Fees were fixed following a summer special deal, and very fair given attention and efforts fro their side.
Was this helpful? Yes
By: Jack Merriott
Sep 21, 2018
View all comments (1)
Thank you for your lovely review. It was our pleasure to help you move on and hope things are going well for you. ...

“Very efficient and great with communication. Especially Jade who keeps you updated at all times....”

Sep 18,2018
Minithumbup
Jack Merriott MNAEA
Craig
By: 'Kenny'
Sep 18,2018
0 people found
this helpful
Very happy with service, quick and efficient. Communication was good and true and honest feedback was given. Would definitely recommend...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Jack Merriott
Oct 26, 2018
View all comments (1)
Thank you for your kind review. ...

“Cannot thanks Rob enough!...”

Sep 06,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Mr & Mrs C'
Sep 06,2018
1 people found
this helpful
Having had an awful experience with another agent and a house purchase fall through we were anxious to say the least. This purchase was not without problems. Not sure it is possible to buy a house these days without them to be honest. There were ...
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Comment on agent fees
N/A Purchasing
Was this helpful? Yes
By: Rob
Nov 01, 2018
View all comments (1)
Glad I could help, hope you are happy in your new home ...

“sale of 34 albert road...”

Sep 06,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Steve'
Sep 06,2018
0 people found
this helpful
Jack and Rob have worked very hard over the last few months to get our house sold and I am pleased to report we were able to complete the sale last week. This is not the first time we have used Cross Keys having used ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Quick sale...”

Sep 06,2018
Minithumbup
Rob
By: 'Ian'
Sep 06,2018
0 people found
this helpful
We received good advice to enable us to set a realistic guide price. This resulted in a very quick sale in two days at a price we were happy with. All the sale material was produced rapidly to a high standard. The whole process was ...
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Comment on agent fees
The fee was very good as we took advantage of a special offer
Was this helpful? Yes
By: Rob
Nov 01, 2018
View all comments (1)
Thanks Ian ...

“If I could give 6 stars I would.........”

Sep 05,2018
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Simon'
Sep 05,2018
0 people found
this helpful
I cannot thank the Crosskeys team at the Stoke office highly enough, not only for the service they provide but also the people they are...... From the minute you walk through the door in the office you immediately get the impression everything is more personable, ...
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Was this helpful? Yes
By: Rob
Sep 05, 2018
View all comments (1)
Thank you so much for your comments Simon, it means a great deal that you have come back to us from the previous purchase and we always endeavor to exceed expectations, all the best and fingers crossed for a smooth sales process. ...

“Super quick buyer found and easy sale...”

Aug 29,2018
Minithumbup
Rob
Stefan
By: 'Happy seller'
Aug 29,2018
0 people found
this helpful
From valuation to sale in super quick time. After dithering for a few months over whether to sell or not, Rob's knowledge of the area and the market and Cross Key's local presence made the choice to go ahead and sell an easy ...
read full review
Comment on agent fees
Happy with the fees we agreed for the sale
Was this helpful? Yes

“Excellent Value Tennant finding service...”

Aug 16,2018
Minithumbup
Carol
Jo
By: 'Landlord'
Aug 16,2018
0 people found
this helpful
The team at cross keys were very efficient finding us two great tenants for our buy to let properties. Their fees are low and we feel we got a great value for money with their service....
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Was this helpful? Yes
By: Joanne Rees
Aug 21, 2018
View all comments (1)
Many thanks for your lovely comments. Regards Jo & Carol ...

“Great service...”

Aug 15,2018
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Debbie'
Aug 15,2018
0 people found
this helpful
A big thank you to Rob & the team at the Stoke office.They kept me informed throughout the sale of my mum's house with texts and emails.They made a stressful time less so with their professionalism....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Rob
Aug 15, 2018
View all comments (1)
Thanks Debbie, It was a pleasure to act as your chosen agent, we wish you all the best and should you need us again you know where to find us! ...

“Fun and friendly...”

Aug 12,2018
Minithumbup
Jack Merriott MNAEA
Craig
By: 'Nicynoop'
Aug 12,2018
0 people found
this helpful
When we met Jack, we were already being nosey around the Fort. Some agents might have been a bit snooty about it, but he was very relaxed about it. We'd already made ourselves at home. Jack clearly loved the property too and had clearly ...
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Comment on agent fees
No comment we are purchasers
Was this helpful? Yes
By: Jack
Aug 12, 2018
View all comments (1)
Thank you so much for you fantastic review. I hope you will be very happy with your new pad by the sea ...

“Tenant Finds...”

Aug 10,2018
Minithumbup
Megan Gilmour
Carol
By: 'Tenant Finds'
Aug 10,2018
0 people found
this helpful
At A2Z Property Management we have used Cross Keys for tenant finds this year and Megan, Carol and all the staff have been wonderfully attentive and thoroughly professional. The information gathered and supplied by them is second to none and the tenants they have ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Megan Gilmour
Aug 13, 2018
View all comments (1)
Hi Ian, Thank you very much for your kinds comments, look forward to working with you again in the future! Kind regards Megan and Carol ...

“succesful sale...”

Aug 10,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Picklecombe'
Aug 10,2018
0 people found
this helpful
excellent service in a difficult market. The staff took the brief very accurately, and throughout the process, Crosskeys communicated promptly and frequently with advice on viewings, asking price.Very efficient and friendly staff, and full marks for enthusiasm....
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Comment on agent fees
acceptable and very fair
Was this helpful? Yes
By: Rob
Aug 13, 2018
View all comments (1)
Thank you so much for entrusting us with the sale of your beautiful apartment, it was a pleasure to sell it for you! ...

“Quick and efficient sale...”

Aug 04,2018
Minithumbup
Stefan
Rob
By: 'Vanessa'
Aug 04,2018
0 people found
this helpful
Just a few words to say how efficiently and quickly my house has been sold for full asking price and in a speedy timescale of only 6 days. The transaction was dealt with very professionally by all the staff at Cross Keys Stoke, from the initial ...
read full review
Comment on agent fees
Seem reasonable and upfront with no hidden fees
Was this helpful? Yes
By: Stefan
Aug 04, 2018
View all comments (1)
Thank you for your kind words Vanessa! They are greatly appreciated. We wish you all the best and if you need us again in the future, we'll still be here to help :) ...

“Polite, reliable and informed...”

Aug 01,2018
Minithumbup
Stefan
Jack Merriott MNAEA
By: 'Nick'
Aug 01,2018
0 people found
this helpful
Stephan met us at the property as agreed, we conducted the viewing very well. He listened to our needs carefully and any questions he didn't know the answer to he found the correct information....
read full review
Comment on agent fees
We are a buyer, so no fees involved
Was this helpful? Yes
By: Jack Merriott
Aug 01, 2018
View all comments (1)
Thank you for your kind words. ...

“Intuitive professional and friendly.First class service....”

Jul 31,2018
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Curry Experts'
Jul 31,2018
0 people found
this helpful
From the second Jack Merriot answered my call I felt confident that Cross Keys agents understood exactly our position and what we wanted to buy...we had been let down on a previous purchase.He is certainly a switched on, professional guy with much experience ...
read full review
Was this helpful? Yes
By: Rob Down
Jul 31, 2018
View all comments (1)
Thank you so much for your kind words, hope everything on the purchase goes smoothly and look forward to seeing you all again soon! ...

“A smooth and successful process!...”

Jul 31,2018
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Carys and Adam'
Jul 31,2018
0 people found
this helpful
Having lived at my previous home for 21 years, I had forgotten how daunting it can be to sell and buy a house, however the process was almost flawless thanks to the professionalism, warmth and great advice provided by Rob at Cross Keys. Rob is very ...
read full review
Comment on agent fees
The fees seemed reasonable, although we didn’t compare them with other agencies.
Was this helpful? Yes
By: Rob Down
Jul 31, 2018
View all comments (1)
Hi Both! Thank you so much for your kind words, I genuinely hope you are happy with the purchase and I really cannot wait to see what you have done with it once you are finished! All the best ...
Areas covered
  • P1
  • P2
  • P3
  • P4
  • P5
  • P6
  • P7
  • P8
  • P9
  • P10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £14,500
  • Max: £1,480,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 0 2 0 234 1 133 2 22 1
Staff picture Jack Merriott MNAEA
(162)

Staff picture Steve
(27)

Staff picture Craig
(26)

Staff picture Rob
(195)

Staff picture Carol
(40)

Staff picture Daniel Moore
(38)

Staff picture Megan Gilmour
(80)

Staff picture Danielle
(67)

Staff picture Jo
(20)

Staff picture Stefan
(12)

Staff picture Katherine
(3)

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 05/01/2016, 12:10 PM by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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