• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Stefan
  • Staff picture
    Katherine
  • Staff picture
    Lynne Duncan
No description for branch.
Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099

“Very helpful and friendly...”

Jan 15,2019
Minithumbup
Stefan
Katherine
By: 'Plymouth buyer'
Jan 15,2019
0 people found
this helpful
Buying my first house and wasn't really aware of the process, they were very helpful and there was no pressure viewing the house. When it came to buying they were extremely helpful in chasing solicitors and the seller to get them to sign things and ...
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Was this helpful? Yes
By: Stefan
Jan 15, 2019
View all comments (1)
Thank you for your kind words. We wish you all the best and hope you consider us again in the future! ...

“Excellent and easy....”

Jan 14,2019
Minithumbup
Stefan
Katherine
By: 'Mike Hall'
Jan 14,2019
0 people found
this helpful
Our experience with Cross Keys couldn't have been better, they made every step easy from day one. The knowledge and persona of Stefan we seen on several viewings made us choose Cross Keys to sell our home and the photos Rob took were worthy of ...
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Comment on agent fees
We had a special halloween deal offered to us by Stefan which were very good.
Was this helpful? Yes
By: Katherine Lane
Jan 15, 2019
View all comments (1)
Thank you for your kind words Mike! It was a pleasure selling your lovely home. We wish you all the best in the future! ...

“Friendly, approachable and professional....”

Jan 08,2019
Minithumbup
Katherine
Jack Merriott MNAEA
By: 'Anita'
Jan 08,2019
0 people found
this helpful
Katherine, Jack, Stefan and Rob were very down to earth but at the same time supportive and professional. There is no such thing as a stupid question with this team of people. Made to feel at ease and welcome in the office. Very knowledgeable and ...
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Was this helpful? Yes
By: Katherine Lane
Jan 09, 2019
View all comments (1)
Thank you for your lovely comment Anita! It was a pleasure to meet you :-) ...

“Very helpful...”

Jan 06,2019
Minithumbup
Jack Merriott MNAEA
Katherine
By: 'Barbara'
Jan 06,2019
0 people found
this helpful
Made an enquiry about a rental Jack went above and beyond to give me all the info I needed. Very friendly nothing too much trouble for him....
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Comment on agent fees
Competitive fees
Was this helpful? Yes
By: Katherine Lane
Jan 07, 2019
View all comments (1)
Thank you for your lovely comment Barbara, we are happy Jack was able to provide you with all the information you needed. ...

“Top team...”

Dec 21,2018
Minithumbup
Stefan
Rob
By: 'J Foord'
Dec 21,2018
0 people found
this helpful
very helpful when things were getting tough near the end with the other end of the chain, they can't do enough to help. thanks!...
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Comment on agent fees
good
Was this helpful? Yes

“Above and beyond...”

Dec 15,2018
Minithumbup
Jack Merriott MNAEA
Katherine
By: 'Simon Venton'
Dec 15,2018
0 people found
this helpful
Jack from Cross Keys was recommended as the agent to sell our house. Right from the start he was helpful and honest about things that needed doing before listing and what we could realistically expect to achieve and no pressure from him. Within days Cross ...
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Comment on agent fees
Good
Was this helpful? Yes

“Overseas Vendors...”

Dec 11,2018
Minithumbup
Rob
Stefan
By: 'Gail'
Dec 11,2018
0 people found
this helpful
We were wanting some to handle the sale of our deceased uncle's estate in Plymouth. As we live in Australia we required quite a bit of assistance and local knowledge. Danielle was very easy to communicate with, quick and efficient. She made the process a ...
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Comment on agent fees
Fees were reasonable
Was this helpful? Yes

“Excellent agents...”

Dec 11,2018
Minithumbup
Katherine
Stefan
By: 'Gemma'
Dec 11,2018
0 people found
this helpful
Cross Keys have been excellent throughout the sale of my property. All the staff have been very professional, but also very friendly and approachable. Obviously the true test of a good agents is how they handle things when issues arise and they have been brilliant ...
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Comment on agent fees
Fees very reasonable
Was this helpful? Yes

“Quick sale...”

Dec 06,2018
Minithumbup
Rob
Katherine
By: 'AliR'
Dec 06,2018
0 people found
this helpful
I selected this agent because of their knowledge of the Stoke Area, Plymouth and I wasn't disappointed. The valuation was explained clearly and in the current market what I could expect to achieve. They had done homework on my property originally which also helped. I ...
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Comment on agent fees
I had a figure for commission in mind and the agents met this right away which makes my life easier.
Was this helpful? Yes

“Fantastic service...”

Dec 05,2018
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Leon'
Dec 05,2018
0 people found
this helpful
My wife and I had been after a property in the Stoke area of Plymouth for while, we knew crosskeys seemed to have a lot of Stoke properties on their books. I contacted crosskeys and spoke to Rob about what sort of house we were ...
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Was this helpful? Yes

“2 Maker View, viewing...”

Dec 04,2018
Minithumbup
Stefan
Katherine
By: 'Mike Maddicks'
Dec 04,2018
0 people found
this helpful
My partner and I viewed 2 Maker View on 27/11/18. We were punctual for the viewing and Stefan was already at the property, poised to show us around. We were greeted by a warm and friendly welcome. During the property viewing Stefan was engaging and enthusiastic and ...
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Comment on agent fees
We are purchasing not selling so the fees are irrelevant at this point in time.
Was this helpful? Yes
By: Stefan
Dec 04, 2018
View all comments (1)
Thank you for your kind words Mike! Glad to have assisted you in your property purchase! ...

“Great Service...”

Dec 04,2018
Minithumbup
Rob
Katherine
By: 'Cheryl Harding'
Dec 04,2018
0 people found
this helpful
We have recently sold our house with Cross Keys and as first time sellers and they couldn't have made the process any easier. From the first time that we met Rob we knew that we wanted to sell with them and throughout the whole process ...
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Comment on agent fees
The fees were very reasonable in comparison with other agents in Plymouth.
Was this helpful? Yes

“Informative. Listened to client. Speedy...”

Dec 04,2018
Minithumbup
Katherine
Jack Merriott MNAEA
By: 'BUZZ'
Dec 04,2018
0 people found
this helpful
The valuation was prompt, informative and the clients views were taken into account. There may have been a bit of luck involved but the agents managed to match a buyer very quickly....within a week in fact. Very impressed....
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Comment on agent fees
Fair by comparison with other agents
Was this helpful? Yes

“Friendly local estate agents...”

Nov 29,2018
Minithumbup
Stefan
Katherine
By: 'Marc T'
Nov 29,2018
0 people found
this helpful
The guys at Cross Keys Stoke always made us feel welcome every time we visited. Always had a smile on their faces & nothing was too much trouble. Kept us up to date every step of the way. We are now very happy in our new ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Stefan
Nov 29, 2018
View all comments (2)
Appreciate the kind review Marc! All the best in your new home! If you need us in the future, we're only around the corner! ...

“Professional and friendly experience....”

Nov 23,2018
Minithumbup
Stefan
Jack Merriott MNAEA
By: 'Yassen'
Nov 23,2018
0 people found
this helpful
Stefan was very professional, informative and friendly when he took us around for viewings. He's always ready and quick to help with all inquiries....
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Was this helpful? Yes
By: Stefan
Nov 24, 2018
View all comments (1)
I'm glad to have been of assistance in the search for your new home Yassen! Always here to help if you need me! ...

“Very professional...”

Nov 22,2018
Minithumbup
Stefan
Katherine
By: 'Samantha Gage'
Nov 22,2018
0 people found
this helpful
Stefan was very welcoming and professional. One of the nicest agents we have met over the months. Easy to talk to and he was very helpful....
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Was this helpful? Yes
By: Stefan
Nov 22, 2018
View all comments (1)
Thank you for your kind words Samantha! I am glad your experience was a pleasant one and I will be here to assist your every need! ...

“1st time buyers...”

Nov 22,2018
Minithumbup
Stefan
Rob
By: 'Demelza and Gary'
Nov 22,2018
0 people found
this helpful
The service we have received by Stefan and the cross keys team have been excellent, we were shown around quite a few properties and each time was greeted with a handshake as if it was the first time we had met, lucky for us we ...
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Was this helpful? Yes
By: Stefan
Nov 23, 2018
View all comments (1)
Thank you for your kind review Demelza & Gary. It was my pleasure to assist you in finding your first home! Congrats! ...

“property sale...”

Nov 10,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Chris and Dave'
Nov 10,2018
0 people found
this helpful
We had several Estate Agents value our property and chose Crosskeys to market it due to a professional, accurate and honest opinion given to us by Jack who won us over with his personality. Wise decision ! Excellent communication throughout, always informed of all viewing's and ...
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Comment on agent fees
Fees were very competitive
Was this helpful? Yes

“Thanks to the team...”

Nov 08,2018
Minithumbup
Rob
Katherine
By: 'Nicola and Kevin'
Nov 08,2018
0 people found
this helpful
Patience is a virtue apparently, but it is not one of mine!!! Having to wait and wait for a mortgage offer is frustrating at the best of times, however, the team at Cross Keys took this in their stride, they also offered the services of ...
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Comment on agent fees
In our case, the fees were not applicable as we were the buyers.
Was this helpful? Yes

“thank you...”

Nov 06,2018
Minithumbup
Stefan
Jack Merriott MNAEA
By: 'Mrs Trewin'
Nov 06,2018
0 people found
this helpful
i would like to thank cross keys for all the help they have given me in the sale of my property. i would especially like to mention Stefan for his kindness and consideration during a particularly challenging time of my life. he is a credit ...
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Comment on agent fees
good
Was this helpful? Yes
By: Stefan
Nov 09, 2018
View all comments (1)
Thanks for your review Mrs Trewin. Much appreciated! Happy to have helped you move on :) ...

“Experience...”

Nov 05,2018
Minithumbup
Stefan
Rob
By: 'Andrew Duff'
Nov 05,2018
0 people found
this helpful
All in all my experience was excellent from start to finish, great communication throughout, staff I found to be very pleasant and also patient as this was a new experience for me thanks ....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Stefan
Nov 05, 2018
View all comments (1)
Glad we could help you with the purchase of your new home Andrew! All the best! ...

“Outstanding Customer Service...”

Nov 03,2018
Minithumbup
Jack Merriott MNAEA
By: 'Amber'
Nov 03,2018
0 people found
this helpful
I had the pleasure of meeting Jack yesterday to collect my keys for my new home. Although I did not use Cross Keys as my estate agents, I received nothing but the best customer service I've ever had! The solicitors had messed up with the ...
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Was this helpful? Yes

“helpful advice...”

Oct 30,2018
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Marcus'
Oct 30,2018
0 people found
this helpful
myself and my girlfriend bought our first home together this year and we were very unsure on the process. we had seen a property that we liked with another agent but wanted independent advice and we had a good relationship with Rob and Jack at ...
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Comment on agent fees
n/a
Was this helpful? Yes
By: Jack Merriott
Nov 01, 2018
View all comments (1)
Thank you so much for your review. It was our pleasure. ...

“Excellent customer service...”

Oct 21,2018
Minithumbup
Jack Merriott MNAEA
Rob
By: 'Millbridge builders'
Oct 21,2018
0 people found
this helpful
Our thanks to Rob and Jack for dealing with the sale of our property. The photos were excellent and they kept us informed throughout. Would highly recommend cross keys in stoke village...
read full review
Comment on agent fees
Agents fees were fair
Was this helpful? Yes
By: Rob
Nov 01, 2018
View all comments (1)
Thanks guys! ...

“Sale and purchase of new home...”

Oct 19,2018
Minithumbup
Stefan
Jack Merriott MNAEA
By: 'Bill & Wendy'
Oct 19,2018
0 people found
this helpful
It is ubelievable that the level of service that the staff across CrossKeys carry out. All members of staff are like a big family. All are able to help with any issues arising. Honest and up frount business. Jack is really brilliant. Use this business ...
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Comment on agent fees
I used a discount offer but even their standard fees are excellent value.
Was this helpful? Yes
By: Stefan
Oct 19, 2018
View all comments (1)
Thank you for your kind words Bruce! We are glad to have been able to help you with the sale of your home! ...

“Friendly , Polite , Courteous ,...”

Oct 19,2018
Minithumbup
Katherine
Rob
By: 'Hammond Coupe'
Oct 19,2018
1 people found
this helpful
Katherine showed us around a property to which we've since bought (stc)…..I believe it was only her first or second day with Cross keys ….We asked plenty of questions to which any she couldn't answer , she still endeavoured to find out and emailed me ...
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Was this helpful? Yes
By: Craig Duncan Director
Oct 19, 2018
View all comments (1)
What a lovely review, thank you so much Hammond. We clearly made the right decision by employing Kat and you have endorsed that. Once again, thank you ...

“Welcoming & helpful...”

Oct 19,2018
Minithumbup
Katherine
Stefan
By: 'Kath'
Oct 19,2018
0 people found
this helpful
Stefan & Katherine have been great to deal with; I found them both very professional and welcoming whilst looking for my home. I'd like to thank them both very much for their help....
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Was this helpful? Yes
By: Rob
Nov 01, 2018
View all comments (1)
Thanks Kath for your kind words ...

“Delightful to deal with...”

Oct 18,2018
Minithumbup
Jack Merriott MNAEA
Craig
By: 'The Dog Lady'
Oct 18,2018
0 people found
this helpful
Fantastic service from Jack - a complete pleasure to deal with and he demonstrated that he really does know his stuff. I would give 10 out of 5 if I could. Thank you so much....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jack Merriott
Oct 18, 2018
View all comments (1)
Many thanks for your kind words. ...

“Brilliant service!...”

Oct 04,2018
Minithumbup
Jack Merriott MNAEA
By: 'Cat & James'
Oct 04,2018
0 people found
this helpful
As first time buyers myself and my fianc© were fairly new to the property and purchasing industry. Jack carried out our viewing on the property we have purchased and he was very enthusiastic throughout and patient when explaining the processes and he also gave us ...
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Was this helpful? Yes
By: Jack Merriott
Oct 05, 2018
View all comments (2)
Thank you so much for you very kind review. It is our job to help people buy and sell houses so its alway great to help first time buyers. ...

“Quickest Purchase Ever!...”

Sep 26,2018
Minithumbup
Stefan
Jack Merriott MNAEA
By: 'Lisa Brammer'
Sep 26,2018
0 people found
this helpful
I found Stefan to be professional and pleasant to deal with. My purchase took just 4 weeks from start to completion so I'm very pleased with the service from the team at Cross Keys....
read full review
Comment on agent fees
Fair
Was this helpful? Yes
By: Stefan
Sep 26, 2018
View all comments (2)
Thank you for your kind words Lisa. We hope you enjoy your new home! ...
Areas covered
  • P1
  • P2
  • P3
  • P4
  • P5
  • P6
  • P7
  • P8
  • P9
  • P10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £14,500
  • Max: £1,480,000

Letting
  • Min: £0
  • Max: £0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 0 4 0 242 1 140 2 22 1
Staff picture Jack Merriott MNAEA
(169)

Staff picture Steve
(27)

Staff picture Craig
(27)

Staff picture Rob
(201)

Staff picture Carol
(43)

Staff picture Daniel Moore
(43)

Staff picture Danielle
(79)

Staff picture Jo
(25)

Staff picture Stefan
(22)

Staff picture Katherine
(15)

Staff picture Lynne Duncan
(2)

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is £1000.00 plus VAT
Last updated at 05/01/2016, 12:10 PM by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Branch - Stoke Plymouth, Plymouth, PL3

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