• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Aimee Mitchell
    Aimee Mitchell
  • Carol Huxham
    Carol Huxham
  • Debbie Prentice
    Debbie Prentice
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Molly Mucha-Cable
    Molly Mucha-Cable
No description for branch.
Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099

Nov 30,2016
Minithumbup
By:
Nov 30,2016
Featured Review
0 people found
this helpful
I think crosskeys are great,the best estate agents in plymouth.i wouldn't use anyone else ,from start to finish they were so helpful and friendly and they got us offers on the table at the end of the first day of viewings thank you so much jack,Craig,rob and tom...
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Comment on agent fees
Very good
Was this helpful? Yes
By: Jack
Nov 30, 2016
View all comments (1)
You are too kind. It was our pleasure to look after your sale.I must admit that having 22 viewings in 2 days was a new record for us as was getting 9 over asking price offers !!! You know where we are if you need us again xx....
Nov 28,2016
Minithumbup
By:
Nov 28,2016
Featured Review
0 people found
this helpful
Jack and his team found a buyer before we even put the house on the market. We knew what was happening every step of the way and responded to all calls from us. As this was our late mums house I cannot fault the caring way in which we were treated. If it wasn't for the positive action by Crosskeys I feel things would have been delayed as they buyers solicitors needed pushing on a few occasions. I can't rate them highly enough. The Best Estate Agents in Plymouth....
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Comment on agent fees
The fees are very competitive!
Was this helpful? Yes
Nov 26,2016
Minithumbup
By:
Nov 26,2016
Featured Review
0 people found
this helpful
Very pleased with the service we received, a fair valuation, a very good listing, plenty of viewings and my questions were answered when I needed them to be. Thanks all!...
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Nov 26,2016
Minithumbup
By:
Nov 26,2016
Featured Review
0 people found
this helpful
Jack and his team found a buyer before we even put the house on the market. We knew what was happening every step of the way and responded to all calls from us. As this was our late mums house I cannot fault the caring way in which we were treated. If it wasn't for the positive action by Crosskeys I feel things would have been delayed as they buyers solicitors needed pushing on a few occasions. I can't rate them highly enough. The Best Estate Agents in Plymouth....
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Comment on agent fees
The fees are very competitive!
Was this helpful? Yes
By: Jack
Nov 26, 2016
View all comments (1)
A heartfelt thank you to you and your sisters for trusting us to sell your mum's house. I know how emotional this was for your entire family and I am so glad that it has gone to another family who will make as many new memories in it as you have of it.....
Nov 25,2016
Minithumbup
By:
Nov 25,2016
Featured Review
0 people found
this helpful
Hi, everybody ,just had confirmation of my house being sold. thanks to all its been an easy ride due to the professional way we have been treated, especially from rob and tom and of course jacks advice.I would not hessitate to reccomend cross keys to allwho read these reviews....
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Comment on agent fees
good
Was this helpful? Yes
Nov 23,2016
Minithumbup
By:
Nov 23,2016
0 people found
this helpful
From start too finish our sale was handled exceptionally well. Good quality viewings as well as clear and precise feedback. Dealt with Jack initially, then mostly Tom( viewings and great feedback), with Rob negotiating the offers . Would definitely recommend in the future. Once again thank you lads for all the hard work....
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Comment on agent fees
Fees were negotiated and got value for money.
Was this helpful? Yes
By: Rob Down
Nov 23, 2016
View all comments (1)
Hi Gavin & Pat, Many Thanks for taking the time to leave us a review, it is always nice to come in of a morning to such fantastic feedback. Fingers crossed for a smooth transaction and best of luck with all future endeavors.....
Nov 23,2016
Minithumbup
By:
Nov 23,2016
0 people found
this helpful
From first contact to the finish, Cross Keys (Stoke Branch) we really efficient/helpful/approachable and friendly. They kept us up to date and in the loop at all times, nothing was to much trouble. I would definitely recommend them. Everyone I spoke with in the branch were lovely thank you, with special thanks to Rob....
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Comment on agent fees
I think the fee quoted was what I expected, so good for all the work and time they put in to selling our house.
Was this helpful? Yes
By: Rob Down
Nov 23, 2016
View all comments (1)
Hi Dave & Helen, Thank you for your kind words, it has been a pleasure and fingers crossed for a smooth exchange and completion! All the best....
Nov 10,2016
Minithumbup
By:
Nov 10,2016
0 people found
this helpful
Tom was polite, pleasant and nothing was to much trouble for him. We called him out to the property several times and he was always happy to be be there! Thank you Tom!...
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By: Tom
Nov 16, 2016
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Thank you Gina!! I'm always happy to help & delighted that you found the perfect property for you. Best of luck for the future!....
Oct 23,2016
Minithumbup
By:
Oct 23,2016
0 people found
this helpful
What a great Estate Agents a real find. The office is great and funky and two dogs as well! Jack was really helpful and so was the other guy- sorry don't know your name. I went there to rent my house in St Budeaux and Jack could not have been more helpful. I popped in today re my new renovation property and got loads of great advice about renovating it. My last experience was Fox and Sons- a really bad experience! Cross Keys are fab and their customer service is second to none...
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Comment on agent fees
Fab
Was this helpful? Yes
By: Jack
Nov 16, 2016
View all comments (1)
Your review is too kind. We only did what we knew we deliver on. It has been our pleasure.....
Oct 21,2016
Minithumbup
By:
Oct 21,2016
0 people found
this helpful
This was our first time buying so did not really know what to expect, but Crosskeys were fantastic. They kept us well informed and seemed happy to help chase up solicitors etc throughout. A few times we got a little bit anxious and were not getting much info from the solicitors, and as soon as I contacted Crosskeys they were straight onto finding out where we were and put our mind at ease. Would definitely use them in the future and would recommend to others. Thank you :)...
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By: Jack Merriott
Oct 21, 2016
View all comments (1)
I am so happy that you finally get to move in. I hope you will be very happy there. If there is anything else that we can do for you in the future, please do not hesitate to give us a call.....
Oct 03,2016
Minithumbup
By:
Oct 03,2016
0 people found
this helpful
Great service from cross keys when buying our first home. Tom and Craig were lovely and kept us informed with everything that was happening and Tom accommodated our multiple viewings of the house happily!...
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Comment on agent fees
Buying so did not pay fees
Was this helpful? Yes
Oct 03,2016
Minithumbup
By:
Oct 03,2016
0 people found
this helpful
Cross Keys sold our house immediately, achieving the full asking price. They did exactly as they said they would, throughout every step of the process. We chose to sell our home with Cross Keys based on the initial visit with Jack. It was apparent that his extensive local knowledge, professionalism and personable character was representative of the company and exactly the right mix of qualities that would sell our home. Robs visit to take photos and details for the brochure was as impressive an...
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Comment on agent fees
The fees were as I expected, competitive rates and no hidden costs. More than happy to pay, particularly knowing that the fees are going to a local business and not to feed the profits of the giant corporations.
Was this helpful? Yes
By: Jack Merriott
Oct 03, 2016
View all comments (1)
It couldn't have been any better. We hope your move to newer pasture goes smoothly. If there is anything else we can do for you then please just give us a call.....
Sep 29,2016
Minithumbup
By:
Sep 29,2016
0 people found
this helpful
From the word go we have had nothing but great help. Since walking in to the offices in Mutley plain and being referred to the Stoke office we have felt so looked after. We were looking for a property whilst trying to sort out renting out our own property. All the estate agents we had dealings with previous were either to pushy or seamed to eager to tell you what you wanted to hear. When we were visited by Jack he basically told us with out having all the bells and whistles what our property wou...
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Comment on agent fees
WORTH EVERY PENNY. VERY REASONABLE.VERY GOOD
Was this helpful? Yes
By: Jack Merriott
Sep 29, 2016
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You are too kind Darren. I am so glad that you and your family have now found the home that you guys will make a perfect family home. I am looking forward to seeing what you do with it.....
Sep 29,2016
Minithumbup
By:
Sep 29,2016
0 people found
this helpful
My wife and I found Cross Keys estates to be the most honest and helpful agents that we have come across. They spent lots of time with us in the house and they also gave us plenty of time and space to look around when we brought our family for a second viewing. We never felt as if we were a bother to them and always felt they could never do enough for us. We would definitely recommend Cross Keys to Friends and family....
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By: Jack Merriott
Sep 29, 2016
View all comments (1)
It has been an absolute pleasure and I hope that you will be very happy in your new home. I can't wait to see what you do with the property.....
Aug 29,2016
Minithumbup
By:
Aug 29,2016
0 people found
this helpful
We were extremely pleased with the service from a courteous and very professional team. Jack had done his homework on our house and the valuation was the correct level to entice viewers in. The photos were excellent and well presented. No problem was too big or too small for the team to handle and they responded quickly to our queries, in particular Tom and Rob were extremely helpful when dealing with our buyers solicitor. Would definitely recommend to anyone who may be thinking of moving....
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Comment on agent fees
Agents fee was similar to others in the area and fair for the work and marketing undertaken
Was this helpful? Yes
Aug 18,2016
Minithumbup
By:
Aug 18,2016
0 people found
this helpful
Had a positive and stress-free experience when dealing with the Cross Keys team. They were always on the end of the phone/email when we needed them - this was particularly important as we were purchasing a property whilst working overseas...
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Comment on agent fees
n/a
Was this helpful? Yes
Aug 16,2016
Minithumbup
By:
Aug 16,2016
0 people found
this helpful
This is the 4th agent I have used in Plymouth for buying 4 properties, the latest for my sister. The staffs are courteous, efficient and most importantly helpful and informative. This is my best agent experience to-date. The whole purchase process only took 5 weeks -- most amazing....
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Comment on agent fees
N/A
Was this helpful? Yes
Jul 28,2016
Minithumbup
By:
Jul 28,2016
0 people found
this helpful
Very fair and honest sale price suggested. Approach to sale was realistic and optimistic which resulted in timely offers. Very easy to communicate with and there was always someone in the office. Rob was great at marketing our property, our pictures were fantastic. Only negative was that they acted in favour of our buyer with regards to a minor dispute. Would still use them again as it was a minor issue....
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Comment on agent fees
Very good value for money. Thought it would be more!
Was this helpful? Yes
Jul 24,2016
Minithumbup
By:
Jul 24,2016
0 people found
this helpful
Extremely happy with the friendly and proffesional service provided by the staff at Cross Keys. They managed to gain a sale on my property within 3 days of the property being advertised! Good communications and always chased up any questions I had and came back with an answer either the same day or at their earliest opportunity. Would like personally thank Jack for his honest and fair approach to the negotiations prior to agreeing fees and signing contracts. Also would like to thank Tom for his ...
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Comment on agent fees
The fees negotiated were very fair.
Was this helpful? Yes
Jul 22,2016
Minithumbup
By:
Jul 22,2016
0 people found
this helpful
Excellent customer service from the first minute. Exceptional quality photos and property details put together extremely quickly and efficiently. Advertised our property on the Tuesday, had it sold by Friday the same week, Very proactive in arranging viewings and keeping us informed throughout. Many thanks!...
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Comment on agent fees
Fees comparable with other estate agents and offered value for money in terms of the speed, communication and quality of property details put together.
Was this helpful? Yes
Jul 11,2016
Minithumbup
By:
Jul 11,2016
0 people found
this helpful
I found Cross Keys very efficient, professional and easy to deal with. When the first buyer fell through they immediately had a replacement . Thank you...
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Comment on agent fees
Extremely fair.
Was this helpful? Yes
By: Tom
Jul 12, 2016
View all comments (1)
Thank you John, it was our pleasure! We are pleased we were of assistance. If you need any help or advice in the future, please do not hesitate to get in touch!....
Jun 28,2016
Minithumbup
By:
Jun 28,2016
0 people found
this helpful
The sale of my flat was greatly encumbered by an incompetent online conveyancing co the buyer was recommended to use by his financial advisors. This resulted in unneccessary stress for all parties. At all times the staff at Crosskeys remained polite, calm and supportive until eventually I simultaneously exchanged and legally completed. A great team at Crosskeys....
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Was this helpful? Yes
By: Tom
Jul 12, 2016
View all comments (1)
Hi Jackie, thank you very much for your comments. We did get there in the end! Best of luck with the future.....
Jun 23,2016
Minithumbup
By:
Jun 23,2016
0 people found
this helpful
Rob and tom make the sale very stress free always kept me up to date. Will definitely recommend. Asset to the company thanks gus...
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Comment on agent fees
Worth every penny great service
Was this helpful? Yes
By: Tom
Jul 12, 2016
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Thanks Mike, it was our pleasure! Pleased to see it was a very straight forward. Best of luck on your next project!....
Jun 16,2016
Minithumbup
By:
Jun 16,2016
0 people found
this helpful
Very happy with the service from first contact to completion. The whole team were excellent and I would not hesitate to recommend Cross Keys Estates....
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Comment on agent fees
As expected!
Was this helpful? Yes
By: Tom
Jul 12, 2016
View all comments (1)
Hi Paul, thank you very much and we are pleased to see you had a pleasant experience with ourselves. If you are to ever need any help or advice in the future, please do not hesitate to get in touch!....
Jun 15,2016
Minithumbup
By:
Jun 15,2016
0 people found
this helpful
We finally did it! I cannot thank you enough - if I could've named all staff members I would have! From our initial viewing to finally completing today it has been a rocky road but not at any stage have you guys made it tricky and have been supportive throughout the whole process. We cannot thank you enough - and would thoroughly recommend you to anyone who is on their property search! :-)...
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Comment on agent fees
N/a
Was this helpful? Yes
By: Nathan Cooper
Jun 16, 2016
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Thank you Aimee! So glad you can finally move in and enjoy Plymouth over the summer!....
May 11,2016
Minithumbup
By:
May 11,2016
0 people found
this helpful
I felt as ease with the guys from cross keys. Friendly professional service. Nothing was to much trouble - highly recommended Thanks very much...
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Comment on agent fees
Great
Was this helpful? Yes
By: Tom
Jul 12, 2016
View all comments (1)
Thanks Claire! We are always here for when the comes to sell again. All the best for the meantime!....
May 09,2016
Minithumbup
By:
May 09,2016
0 people found
this helpful
First rate service, my house was marketed with a larger, far more expensive agent for nine weeks with no joy. Crosskeys had it sold within two weeks. A completely painless experience....
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Was this helpful? Yes
May 06,2016
Minithumbup
By:
May 06,2016
0 people found
this helpful
The guys at Cross Keys have been excellent. They gave me honest feedback and pretty much delivered as they explained they would in the outset. I would most certainly recommend them in the future....
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Comment on agent fees
The fees were the best of the 4 agents I looked into.
Was this helpful? Yes
By: Tom
May 06, 2016
View all comments (1)
Thank you very much Dan for taking the time to leave a comment. I am pleased to see you are happy, and i wish you the best of luck in the future! Take care....
Apr 26,2016
Minithumbup
By:
Apr 26,2016
0 people found
this helpful
Having just exchanged on the sale of my house I can honestly say that the team at the Stoke office have been brilliant and supported me throughout. Rob Down, provided the first point of contact and was realistic and honest about the property, and Nathancooper always seems to be on hand manning the phones and providing reliable callbacks and updates. They have all helped to make this a positive process and i would (and have) recommend them....
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Comment on agent fees
A very respectable fee and worth it for the guidance and help they have offered.
Was this helpful? Yes
By: Nathan Cooper
Apr 28, 2016
View all comments (2)
Thank you Anita! We rely on word of mouth and good reviews so it is nice to see that the hard works pays off. You know where we are if you ever need us again!....
Apr 22,2016
Minithumbup
By:
Apr 22,2016
0 people found
this helpful
Rob has been the perfect estate agent. He has stayed in touch regularly and frequently throughout year selling process. At all stages he has been extremely friendly, supportive, considerate, professional and generous with his time. Their were several times when he stayed late beyond office hours to assist us with our negotiations and to ease the sale along. We have been very impressed and would recommend Rob and Cross Keys unreservedly,...
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Comment on agent fees
Very reasonable and competitive fees.
Was this helpful? Yes
By: Rob
Apr 28, 2016
View all comments (1)
Hi Duncan & Alix, Thank you so much for your kind comments, I know the sale was a tough one at times but I am so pleased that you felt the service received was still of a high standard. If you should ever find yourselves in the area again, do not hesitate to make contact.....
Apr 20,2016
Minithumbup
By:
Apr 20,2016
0 people found
this helpful
A very friendly, honest and professional service. Rob, Nathan and Tom were extremely helpful throughout the very brief transaction selling my house. Rob in particular was extremely pro active, I never had to chase for information or updates infact he was so efficient it was him chasing me. Excellent Thank you....
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Comment on agent fees
The fee's are excellent value, far more competitive than other agents added with a very knowledgable and personal service a very satisfied customer.
Was this helpful? Yes
By: Rob
Apr 28, 2016
View all comments (2)
Hi Taz, Many Thanks for your comments, it's always appreciated to read such a lovely review, hope all goes smooth with the completion! Many Thanks....
Mar 10,2016
Minithumbup
By:
Mar 10,2016
0 people found
this helpful
Professional and knowledgeable throughout and communication was particularly good. Always managed to speak to someone quickly and call backs made promptly. Thanks for all your help....
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Was this helpful? Yes
By: Rob
Mar 17, 2016
View all comments (1)
Hi Becky, Many Thanks for your kind words, best of luck in your new home.....
Mar 08,2016
Minithumbup
By:
Mar 08,2016
0 people found
this helpful
Very professional from the start, once sold it went very smoothly and the staff responded to any communication promptly. Rob was very helpful and I would recommend him to anyone selling their property....
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Comment on agent fees
Good
Was this helpful? Yes
By: Thomas Duncan
Mar 17, 2016
View all comments (1)
Thank you so much for your kind words, all customer feedback is all very much appreciated! We are delighted to see another happy customer....
Mar 04,2016
Minithumbup
By:
Mar 04,2016
0 people found
this helpful
Just sold my house though Cross Keys Estates Agents, they worked hard to get me the right buyer at the right price. I was very pleased with the way they kept me informed about viewings and feedback from each viewing. Also i liked the way they seem to work with solicitors to keep things moving along....
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Comment on agent fees
Fee's are very reasonable
Was this helpful? Yes
By: Rob
Mar 17, 2016
View all comments (1)
Hi Mark, Many Thanks for your comments, feedback is always greatly appreciated.....
Feb 17,2016
Minithumbup
By:
Feb 17,2016
0 people found
this helpful
All the people i have met and dealt with first at a viewing and then as a seller were exceptionally kind efficient and always give of their best...thank you. I was recommended by another seller to ask this office to help and i would highly recommend them to anyone, and use them again in the future....
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Comment on agent fees
Very good for the ser ice given.
Was this helpful? Yes
By: Nathan Cooper
Feb 17, 2016
View all comments (2)
Thank You Gill! It means a lot to us that our efforts are greatly appreciated and we hope to hear from you soon.....
Areas covered
  • P1
  • P2
  • P3
  • P4
  • P5
  • P6
  • P7
  • P8
  • P9
  • P10
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 95% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£14,500
  • Max: Β£425,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 0 1 0 174 1 85 2 18 1
Jack Merriott MNAEA Jack Merriott MNAEA
Director
105 reviews

About Jack Jack is one of the co-founders of Cross Keys Estates and has been instrumental in making Cross Keys what it is today, a successful Independent company with old fashion View full profile
Jon Curtis MNAEA Jon Curtis MNAEA
Senior Property Consultant (Sales)
68 reviews

About Jon I have been in estate agency since 2010, when I joined a local, independent Company at the tender age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, p View full profile
Tom Duncan DipDEA Tom Duncan DipDEA
Property Consultant
48 reviews

About Tom I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very p View full profile
Steve Jones FNAEA MARLA Steve Jones FNAEA MARLA
Director
12 reviews

About Steve No description set View full profile
Rob Down MNAEA Rob Down MNAEA
Senior Property Consultant (Sales)
128 reviews

About Rob I have been working at Cross Keys for a few years now, what inspired me to get started in the industry was a passion for architecture, Internal design and building renovations. Being based in the S View full profile
Aimee Mitchell Aimee Mitchell
Property Consultant
59 reviews

About Aimee Hello my name is Aimee, I have been working at Cross Keys since September 2013. I thoroughly enjoy my job, love meeting new people every day and helping both vendors and purchasers through their trans View full profile
Carol Huxham Carol Huxham
Lettings Manager
11 reviews

About Carol I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge View full profile
Debbie Prentice Debbie Prentice
Property Consultant (Sales)
4 reviews

About Debbie I moved from Edinburgh to the South West to join my daughter and family in Plymouth four years ago . I started my career in property as a Legal Secretary progressing to a Paralegal in property law. View full profile
Craig McMillan Duncan MNAEA DipDEA Craig McMillan Duncan MNAEA DipDEA
Director
17 reviews

About Craig Craig, has been with the company since 2003 and is a local lad who went to school and was brought up in the Stoke area. He is also the Energy Assessor for the company View full profile
Jake Brown Jake Brown
Property Consultant
30 reviews

About Jake As Sales and Lettings Consultant, my role within the company is to conduct viewings, man the office and deal with all general enquiries with regards to both our sales and lettings properties. I am ver View full profile
Megan Gilmour Megan Gilmour
Lettings Negotiator
10 reviews

About Megan My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in View full profile
Molly Mucha-Cable Molly Mucha-Cable
Apprentice Property Consultant (Sales)
0 reviews

About Molly Hello my name is Molly, and I joined Cross Keys Estates' sales team in Autumn 2016 where I now work in our Mannamead branch. As an apprentice property consultant, I find myself learning new things eve View full profile

Job vacancies

Please see a list of jobs available

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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