Stoke Plymouth, Plymouth, PL3
4.9/5, 452 reviews
99% recommended
99% sales valuation accuracy
98% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
No description for branch.

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Opening Hours
Address

Cross Keys Estates
Cross Keys House, 51-53 Devonport Road
Stoke,Plymouth
Devon
PL3 4DL
01752 500099

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 99% 98% £14,500 £1,480,000
Lettings 100% 99% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 0 4 0 261 2 150 2 23 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales
Latest Properties
Images & Videos

“Can't fault the service from all at the Stoke......”

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Aug 12,2019
Minithumbup
Katherine Lane
Jack Merriott MNAEA MARLA
By: 'Sam Simpson'
Aug 12,2019
0 people found
this helpful
Can't fault the service from all at the Stoke office. Katherine looked after us well and really cared about us buying our first home. Nothing was too much trouble. Cheers for making it special....
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By: Katherine Lane
Aug 12, 2019
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Thank you so much Sam! I hope you are both settling into your new home well :-) ...

“Had a very good service throughout from this ......”

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Aug 04,2019
Minithumbup
Danielle Gibbons
Phillip Piper
By: 'Louise Howe'
Aug 04,2019
0 people found
this helpful
Had a very good service throughout from this agency. My main contact Phil,, in the beginning was very knowledgeable about the local area and spent lots of time going through my options, even if it was the right time to sell my particular property, and ...
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“High Praise for a High Class Customer Experience....”

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Aug 02,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Ian Putt'
Aug 02,2019
0 people found
this helpful
I have nothing but praise for the team at Cross Keys who sold my property within 3 weeks of listing. Jack gave sound advice as I decided what Estate Agent to list with and Rob and Katherine were superb throughout the many viewings that they lined ...
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“Thank you for your hard work, thank you for y......”

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Jul 31,2019
Minithumbup
Katherine Lane
Jack Merriott MNAEA MARLA
By: 'Aaron baker'
Jul 31,2019
0 people found
this helpful
Thank you for your hard work, thank you for your patients with me and thank you for helping me but my first house! Honestly so happy with the service I've had since day one (that's a long time ago lol) and would like to thank ...
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By: Katherine Lane
Jul 31, 2019
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You're more than welcome Aaron, we are all so pleased it's worked out well. Thank you so much for your lovely comment! ...

“An excellent team....”

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Jul 30,2019
Minithumbup
Katherine Lane
Daniel Moore
By: 'Mr Buyer'
Jul 30,2019
0 people found
this helpful
An excellent team. They helped me a lot during my property search. They answered my questions quickly and were very knowledgeable....
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By: Katherine Lane
Jul 30, 2019
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Thank you for your kind words :-) ...

“Rob came to value my house to put on the mark......”

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Jul 29,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'Vikki'
Jul 29,2019
0 people found
this helpful
Rob came to value my house to put on the market. My house wasn't a basic sell as came with complications/restrictions to who I could see it to, so I was concerned it may have trouble selling. Rob managed to find me a buyer ...
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By: Rob
Jul 30, 2019
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Thanks Vikki ...

“Rob was amazing, produced beautiful photograp......”

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Jul 23,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'Helen Soliman'
Jul 23,2019
0 people found
this helpful
Rob was amazing, produced beautiful photographs to highlight each room and completed the whole process in a short time. Every viewing was booked for a convenient time to suit me and I received text prior to each viewing, together with follow up. Kathie was so ...
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By: Katherine Lane
Jul 23, 2019
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Thank you Helen, it was a pleasure to be able to sell your beautiful home & thank you for looking after me in the awful weather! :-) ...

“If like us you have a house to sell in Stoke ......”

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Jul 03,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'Susan Wallace'
Jul 03,2019
0 people found
this helpful
If like us you have a house to sell in Stoke or the surrounding area, then you won't do better than to use Cross Keys as your agent. An independent firm, their market knowledge and customer database proved invaluable. Their focused marketing and attention to ...
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Was this helpful? Yes
By: Rob
Jul 31, 2019
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Thanks Susan, so pleased everything went so well and thanks again for your comments ...

“As first time buyers with little experience o......”

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Jun 29,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Lauren Flower'
Jun 29,2019
0 people found
this helpful
As first time buyers with little experience or knowledge, Katherine immediately put us at ease with a friendly and professional house viewing. Nothing has been too much trouble for Katherine and Rob throughout the whole process, answering any questions we had! Communication has been great ...
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By: Katherine Lane
Jul 01, 2019
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Thank you for your lovely comment Lauren! It's been a pleasure helping you find your dream home :-) ! ...

“Rob from Cross Keys is without a doubt, the b......”

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Jun 27,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'STEVE VICKERS'
Jun 27,2019
0 people found
this helpful
Rob from Cross Keys is without a doubt, the best estate agent we have used. We regularly buy properties but have found him, and all of the other staff at Cross Keys to be the most knowledgeable and helpful out of all of the estate ...
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“Highly recommend....”

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Jun 01,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Charlie s'
Jun 01,2019
0 people found
this helpful
We have just purchased a property through Cross Keys Estates, highly recommend, professional and friendly, nothing is a problem, no matter how many silly questions i asked! Our sale went through very smoothly....
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By: Katherine Lane
Jun 11, 2019
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Thank you for your lovely review Charlotte. Hope you're settling in well! X ...

“Solid results...”

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May 19,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'Mr Harvey'
May 19,2019
0 people found
this helpful
We have used Cross Keys in the past in all of our house moves. The reason for this is simple, they get the job done. Efficient, good communicators, they know the house selling industry inside out. You get a personal service, a feeling that they ...
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Comment on agent fees
Value for money
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By: Katherine Lane
Jun 11, 2019
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Thank you for your kind words :-) ...

“Dedicated staff...”

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May 05,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Maddymad'
May 05,2019
0 people found
this helpful
I was so well supported throughout my sale . Advice was given every step of the way . Both Rob who took fabulous photos and Katherine who kept me updated after every viewing . Service was outstanding. Jack and Craig have built a good and experienced staff at ...
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Comment on agent fees
Very fair considering the outstanding service received
Was this helpful? Yes
By: Katherine Lane
Jun 11, 2019
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Thank you Maddy! Hope you're nearly ready for the big move :-) ...

“Excellent Service...”

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Apr 09,2019
Minithumbup
Katherine Lane
Jack Merriott MNAEA MARLA
By: 'Tony Phipps'
Apr 09,2019
0 people found
this helpful
Cross Keys were absolutely fantastic from the very beginning. They understood the market and got us over and above what we were looking for in regard to the sale price. Katherine and Rob sent regular updates about the process and the forthcoming stages. They was ...
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Comment on agent fees
Excellent
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“Great service...”

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Apr 09,2019
Minithumbup
Katherine Lane
Fiona Hardie
By: 'Liz'
Apr 09,2019
0 people found
this helpful
Rob and Kat helped us through what was at times a difficult move, which involved a relocation from Plymouth to Bristol. They were good at keeping us updated and pushing our chain along. When our buyer dropped out unexpectedly, Rob had a successful viewing (our ...
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Comment on agent fees
Very good.
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“Highly recommend...”

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Apr 03,2019
Minithumbup
Katherine Lane
Fiona Hardie
By: 'Dave and Lisa Goldsmith'
Apr 03,2019
0 people found
this helpful
We would highly recommend Cross Keys whom we recently sold our property with they marketed and sold our house within 18 days . We were given feedback from every viewing and kept informed along the way. All staff we dealt with were friendly. We were very happy ...
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Comment on agent fees
Fees were fair for the service
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“A really good organisation...”

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Apr 01,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Robert Embleton'
Apr 01,2019
0 people found
this helpful
Jack Merriott gave us realistic advice on value and the strategy he employs to get buyers interested. Rob Down created a most attractive selling brochure and Katherine Lane worked most efficiently to implemen Jack's outline plan, consulting us as it quickly succeded. Some 12 viewings were ...
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Comment on agent fees
Very fair and good value in terms of the result.
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“Fantastic Service...”

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Mar 27,2019
Minithumbup
Rob Down MNAEA
Fiona Hardie
By: 'Julia'
Mar 27,2019
0 people found
this helpful
Thank you to the team at Cross Keys, Rob, Katherine, Fiona and Jack. Service was brilliant from the start, communication was great, photos and property details were impressive and as a result, property was sold (STC) within a week. Amazing! Would definitely recommend them....
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Comment on agent fees
Agents fees were very competitive.
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“Professional & Friendly...”

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Mar 21,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'Kirsten'
Mar 21,2019
0 people found
this helpful
Rob & Katherine have been fantastic they are professional & friendly. From all aspects from Rob taking great photographs of my house & the for sale sign was up within a day . Katherine on the very first viewing sold my house. I would highly recommend Cross Keys estate ...
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“Brilliant!!...”

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Mar 19,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Helen'
Mar 19,2019
1 people found
this helpful
Katherine and Rob have been brilliant, always at the end of the phone or an email, nothing is too much trouble! They've really helped keep the stresses of buying and selling to a minimum and gone way above and beyond! If we ever move again ...
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Comment on agent fees
Reasonable fees
Was this helpful? Yes

“Very helpful and friendly...”

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Mar 14,2019
Minithumbup
Fiona Hardie
Jack Merriott MNAEA MARLA
By: 'Rebecca'
Mar 14,2019
0 people found
this helpful
I found Fiona to be very helpful and friendly. Buying my first house is a daunting process but Fiona was able to answer all necessary questions and communicated professionally....
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“Cross Keys Estate Agents...”

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Mar 14,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Julie and Nick'
Mar 14,2019
0 people found
this helpful
Katherine is an absolute gem and her professionalism and dedication to the buyers and the sellers is amazing. She is friendly and courteous and extremely proficient in her work, which I noticed form Day 1. It was a pleasure to meet her!...
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Comment on agent fees
The fees were very reasonable compared to other Estate Agents
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By: Katherine Lane
Mar 14, 2019
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Thank you for your lovely words Julie & Nick! It was a pleasure to work with you both in selling your lovely house :-) ...

“1st Class...”

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Feb 22,2019
Minithumbup
Rob Down MNAEA
Katherine Lane
By: 'Charlotte'
Feb 22,2019
1 people found
this helpful
A positive experience from start to finish. Thank you Jack,Craig, Rob, Katherine & Stefan for your handling of the sale of our flat. We couldn't have done it without you....
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Comment on agent fees
Very fair for the work involved.
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By: Rob
Feb 27, 2019
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Thank you for your kind words, it's been our pleasure! ...

“It doesn't get any better than this!!...”

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Feb 19,2019
Minithumbup
Katherine Lane
Rob Down MNAEA
By: 'Two happy buyers'
Feb 19,2019
0 people found
this helpful
As a former estate agency manager I have ridiculously high expectations when dealing with any other agents personally. They ALWAYS disappoint, until now!! What an operation Cross Keys is. We have bought a property through them recently. The first thing they did right is that ...
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Comment on agent fees
Didn’t sell through them but we know they are competitive.
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By: Rob
Feb 27, 2019
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Thank you so much for such a positive review! Always lovely to read such fantastic comments! ...

“So friendly always there to help nothing was too much trouble...”

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Feb 01,2019
Minithumbup
Jack Merriott MNAEA MARLA
By: 'Powell-thomas'
Feb 01,2019
0 people found
this helpful
Excellent service throughout Nothing was too much trouble Highly recommended Very prompt and friendly Always returned phone calls and emails...
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Comment on agent fees
Good
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By: Rob
Mar 04, 2019
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Thanks for your review. ...
Staff picture Jack Merriott MNAEA MARLA
(187)
Staff picture Rob Down MNAEA
(224)
Staff picture Craig McMillan Duncan MNAEA MARLA
(28)
Staff picture Carol Huxham
(44)
Staff picture Daniel Moore
(49)
Staff picture Danielle Gibbons
(120)
Staff picture Katherine Lane
(37)
Staff picture Jo Rees
(36)
Staff picture Lynne Duncan
(22)
Staff picture Fiona Hardie
(18)
Staff picture Yvette Beer
(3)
Staff picture Lynn Daw
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Cross Keys Estates

Branch - Stoke Plymouth, Plymouth, PL3