• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Carol Huxham
    Carol Huxham
  • Debbie Prentice
    Debbie Prentice
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
  • Phoebe Williams
    Phoebe Williams
No description for branch.
Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099
May 22,2017
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By:
May 22,2017
0 people found
this helpful
I generally don't leave reviews but felt compelled to inform you of the outstanding service I have received from Cross Keys as a whole but especially Rob Down. Dedicated is not a strong enough word. Nothing is too much trouble. He works above and beyond any estate agent I have ever known and I have worked in the industry. I can't praise him enough. You have found a treasure Jack....
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Comment on agent fees
Fair, as service is exceptional.
Was this helpful? Yes
May 22,2017
Minithumbup
By:
May 22,2017
0 people found
this helpful
Just a note to say how lovely all the staff were at Cross Keys, they were all super helpful, and made buying my first a house a breeze. Thanks so much for all your help....
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Comment on agent fees
N/A
Was this helpful? Yes
May 17,2017
Minithumbup
By:
May 17,2017
0 people found
this helpful
Having placed my property on the market through the Stoke branch of Cross Keys, I have to admit to being very pleasantly surprised with their professional and efficient attitude and system. As an ex Estate Agent of many years, I have little regard for the industry in general (over priced valuations / lack of service / lack of feed back etc ) but Cross Keys really surpassed my expectations. A realistic valuation, accompanied viewings, immediate feedback, and a willingness to go the extra mile in ...
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Comment on agent fees
Totally fair and they made it worthwhile by the service given.
Was this helpful? Yes
May 16,2017
Minithumbup
Tom Duncan DipDEA
Jack Merriott MNAEA
By:
May 16,2017
0 people found
this helpful
outstanding agent to sell or buy with. all the staff will do there best for you at all times. tom,jack and rob thank you very much....
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Comment on agent fees
good
Was this helpful? Yes
Apr 14,2017
Minithumbup
Debbie Prentice
Tom Duncan DipDEA
By:
Apr 14,2017
0 people found
this helpful
I found Debbie to be very helpfull and professional from the start to finish as she kept me informed of how my purchase was coming along and was always there to answer any questions I may have had. It made the whole process very easy and relaxed. I will be recommending Cross Keys Estates to my friends and family In the future.....
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Comment on agent fees
good
Was this helpful? Yes
By: Rob
May 02, 2017
View all comments (1)
Thanks for your kind words, feedback is greatly appreciated. ...
Apr 12,2017
Minithumbup
Rob Down MNAEA
Debbie Prentice
By:
Apr 12,2017
0 people found
this helpful
Top marks for Cross Keys an excellent service with my house sale. Jack gave a realistic valuation and very efficient with the marketing. Thank you Rob Debbie and Tom Keeping me well informed with viewings and feedback. I would recommend them to anyone Thinking of buying or selling their property....
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Comment on agent fees
Very competitive fees good value
Was this helpful? Yes
By: rob
May 02, 2017
View all comments (1)
Hi John, Thanks so much for taking the time to leave a review! ...
Apr 01,2017
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By:
Apr 01,2017
0 people found
this helpful
All the members of cross keys were very helpful throughout our purchase. We were first time buyers so needed some help and they were excellent!...
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Was this helpful? Yes
By: Rob
Apr 03, 2017
View all comments (1)
Hi Dave, Thanks for your kind words, hope all went well on the move day and that you are settling in well to your new home! ...
Mar 18,2017
Minithumbup
Rob Down MNAEA
Debbie Prentice
By:
Mar 18,2017
0 people found
this helpful
Really excellent service. Really work for you as a seller. Rob especially is the best agent we have ever met. All staff are pleasant and really helpful....
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Comment on agent fees
Good
Was this helpful? Yes
By: Rob
Apr 03, 2017
View all comments (1)
Hi Kev & Jo, Thanks again for the continued praise, we are delighted that we have been able to help you now both with two sales and a purchase! All the best going forward ...
Mar 10,2017
Minithumbup
Rob Down MNAEA
Debbie Prentice
By:
Mar 10,2017
0 people found
this helpful
After using two other competitors, it was refreshing to use this independent company. The experience and support, with pro active advice was very helpful. I would have no hesitation in recommending Cross Keys....
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Comment on agent fees
Agents fees were very competitive.
Was this helpful? Yes
By: Rob
Apr 03, 2017
View all comments (1)
Thank you for your kind review! ...
Mar 08,2017
Minithumbup
Rob Down MNAEA
Debbie Prentice
By:
Mar 08,2017
0 people found
this helpful
Rob viewed a property I was renovating to sell. He spent over an hour scrutinising the property, giving helpful tips and advice and, realistic expectations. Once completed he lined up several viewings on the first day. Debbie was always prompt with updates and feedback throughout the selling process....
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Comment on agent fees
Transparent and fair
Was this helpful? Yes
By: Rob
Apr 03, 2017
View all comments (1)
Hi Atos, Thanks for your review, look forward to doing business again in future! ...
Mar 03,2017
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By:
Mar 03,2017
0 people found
this helpful
As a buyer for a property in the Stoke area, and coming down from Bristol, my adult daughter did the initial viewing and arranged a viewing for me. On both occasions, Tom Duncan presented the property and was able not only to answer all questions, but also to negotiate extras in the package on my behalf. Both he and Rob Down reacted positively to delays caused by difficulties in getting my buyers to complete their arrangements, and, in addition to keeping the sellers onboard, they ensured a sm...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Rob
Apr 03, 2017
View all comments (1)
Hi Tom, Thanks for your kind words, I hope you are settling in well! ...
Mar 02,2017
Minithumbup
Jon Curtis MNAEA
By:
Mar 02,2017
0 people found
this helpful
I cannot recommend Jon Curtis highly enough. He is professional, approachable and completely put me at ease. Nothing is too much trouble and the stressful process of putting my property on the market was made very easy. Jon in fact got me full asking price on my property within 48 hours!...
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Comment on agent fees
Very reasonable fee.
Was this helpful? Yes
By: Jon
Mar 06, 2017
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Thank you Alex for such a lovely review, I am so pleased to hear your positive thoughts about our services! ...
Feb 24,2017
Minithumbup
Carol Huxham
Megan Gilmour
By:
Feb 24,2017
0 people found
this helpful
Cross Keys staff have been a delight to work with. Following a previous differing experience with another agency, we have had nothing but positive, professional and friendly communications with all the Cross Keys staff. All the staff we have dealt with, including Carol, Jake and Megan have been a pleasure to work with and could not do enough to help. We are delighted that our flat has now been successfully let. Many thanks to all the staff involved....
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Was this helpful? Yes
Feb 09,2017
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By:
Feb 09,2017
0 people found
this helpful
Having just bought our first house with Cross Keys we can't thank them enough. Rob showed us round the property in the first place and was open and honest with us about the sellers expectations. We finally had an offer accepted and proceeded to purchase the property. In the meantime we liaised with Tom as well with regards to additional viewings and updates to the property. To say they were great is an understatement. They were in regular contact with us ensuring all our needs were met and I wou...
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Comment on agent fees
Good
Was this helpful? Yes
By: Rob
Feb 24, 2017
View all comments (1)
Hi Jody, Thanks for your comments, hope you have settled well into your new home! ...
Feb 08,2017
Minithumbup
Jack Merriott MNAEA
Tom Duncan DipDEA
By:
Feb 08,2017
0 people found
this helpful
I have both bought and sold using Cross Keys and Jack and his team are great! They are friendly, knowledgable and have great communications. I would whole heartedly recommend their services to anyone doing business in Plymouth...
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Comment on agent fees
A good rate was offered by the agency
Was this helpful? Yes
By: Rob
Feb 24, 2017
View all comments (1)
Thankyou for your kind words, we all really appreciate the feedback! ...
Feb 07,2017
Minithumbup
Rob Down MNAEA
Debbie Prentice
By:
Feb 07,2017
1 people found
this helpful
I have been hugely impressed by the service Cross Keys Estates were able to offer. They were thorough in the assistance provided for both the sale of my property and purchase of my new home. Advice and information has been provided at all points during the process, the excellent level of communication was much needed reassurance during this most stressful time. Cross Keys Estates are not like other estate agents, and they manage to dispel the usual stigma attached to this industry. They will no...
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Was this helpful? Yes
By: Rob
Feb 24, 2017
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Thanks Craig! Hope all went well with the move and you are settled! You will have to invite us all back to see it once you have finished the redecorating! ...
Feb 01,2017
Minithumbup
Debbie Prentice
By:
Feb 01,2017
0 people found
this helpful
i have dealt with quite a few estate agencies over the years and hand on heart this is the quite the best one. Debbie has kept in touch during the process of my purchase of the property and this is something I have not experienced ever. It is nice not to be kept in limbo wondering if the sale is ever going to go through. Full marks Debbie!...
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Comment on agent fees
Don't know I'm doing the buying
Was this helpful? Yes
By: Rob
Feb 24, 2017
View all comments (1)
On behalf of Debbie I know she would love to say thank you, she is away from the office for a few weeks at the moment, but she very much enjoyed dealing with you for the purchase! ...
Jan 31,2017
Minithumbup
Jake Brown
Megan Gilmour
By:
Jan 31,2017
0 people found
this helpful
Excellent service from this pair. The great communication from these two is what made our move so smooth and quick. They worked around our plans to suit us which was extremely handy. Everything was explained in full detail to us and there wasn't a question that they couldn't answer....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 23,2017
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By:
Jan 23,2017
0 people found
this helpful
I don't usually leave online reviews but I feel Cross Keys need to be recognised for their fantastic customer service and the business that they run. I have sold a property with them and also viewed properties with them in my search for my perfect home. In particular I have been looked after by Rob, Jack and Tom. You get to compare the different estate agents when you are looking for properties. Cross keys never made me feel rushed when viewing a property. I also wasn't bombarded with emails an...
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Comment on agent fees
Good value for money. The service is the best we have ever received from our dealings with all other estate agents. Having viewed many properties in our search, we were able to compare and Cross Keys are so professional and good at what they do.
Was this helpful? Yes
By: Rob Down
Jan 27, 2017
View all comments (1)
Hi Heather, Thank you so much for your kind words, it's always nice to get praise especially as lovely at this. Thanks again ...
Jan 16,2017
Minithumbup
By:
Jan 16,2017
0 people found
this helpful
All staff were very professional, helpful, and friendly from the first viewing to the completion of our purchase. As first time buyers the team helped us through the process, and we were kept updated throughout. A very positive experience....
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Was this helpful? Yes
By: Rob
Jan 30, 2017
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Hi Eleanor, Thank you for your comments, good feedback and kind words are always well received. Hope you have settled in well to your new home! ...
Jan 09,2017
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By:
Jan 09,2017
0 people found
this helpful
After viewing many flats with different agents I met Tom who Was on time very smart had all the information on the property and knew his job. Even though I Was buying at the lower end of the market I felt important and a valued customer. I also dealt with rob while Tom was on holiday the whole buying process was stress free . I also liked their quirky offices with antique furniture Whether buying or selling you can't go wrong with cross keys estate agents....
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Comment on agent fees
Good
Was this helpful? Yes
By: Rob Down
Jan 27, 2017
View all comments (1)
Hi Paul, Thank you so much for your comments, best of luck with the rental! ...
Dec 15,2016
Minithumbup
Tom Duncan DipDEA
Debbie Prentice
By:
Dec 15,2016
0 people found
this helpful
We recently purchased a property through Cross Keys after a number of months of dealing with a large number of Estate Agents within the area. Of all the Agents that we had contact with (including another where we were purchasing a property that fell through last minute) the staff at Cross Keys were far and above the most professional,, diligent, helpful and friendly. They set expectations appropriately, dealt with us, as stressed-out buyers in a courteous and timely manner and were always willin...
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Was this helpful? Yes
Dec 09,2016
Minithumbup
Debbie Prentice
Rob Down MNAEA
By:
Dec 09,2016
0 people found
this helpful
Today is our moving day. Cross keys found us a buyer within a week of being on the market. Altogether from start to finish the whole process has taken 9 weeks. They have the perfect combination of skills and expertise within the team to help guide you through your move. The high quality service was consistant from start to finish. Thank you so much to everyone at Cross Keys....
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Comment on agent fees
Very reasonable and well worth every penny.
Was this helpful? Yes
By: Rob
Jan 30, 2017
View all comments (1)
Thank you for your comments! Nice to see you felt we were competitive on fee's whilst still reaching high standards! ...
Nov 30,2016
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By:
Nov 30,2016
0 people found
this helpful
I think crosskeys are great,the best estate agents in plymouth.i wouldn't use anyone else ,from start to finish they were so helpful and friendly and they got us offers on the table at the end of the first day of viewings thank you so much jack,Craig,rob and tom...
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Comment on agent fees
Very good
Was this helpful? Yes
By: Jack
Nov 30, 2016
View all comments (1)
You are too kind. It was our pleasure to look after your sale.I must admit that having 22 viewings in 2 days was a new record for us as was getting 9 over asking price offers !!! You know where we are if you need us again xx ...
Nov 28,2016
Minithumbup
Jack Merriott MNAEA
Tom Duncan DipDEA
By:
Nov 28,2016
0 people found
this helpful
Jack and his team found a buyer before we even put the house on the market. We knew what was happening every step of the way and responded to all calls from us. As this was our late mums house I cannot fault the caring way in which we were treated. If it wasn't for the positive action by Crosskeys I feel things would have been delayed as they buyers solicitors needed pushing on a few occasions. I can't rate them highly enough. The Best Estate Agents in Plymouth....
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Comment on agent fees
The fees are very competitive!
Was this helpful? Yes
Nov 26,2016
Minithumbup
By:
Nov 26,2016
0 people found
this helpful
Very pleased with the service we received, a fair valuation, a very good listing, plenty of viewings and my questions were answered when I needed them to be. Thanks all!...
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Was this helpful? Yes
Nov 26,2016
Minithumbup
Jack Merriott MNAEA
Tom Duncan DipDEA
By:
Nov 26,2016
0 people found
this helpful
Jack and his team found a buyer before we even put the house on the market. We knew what was happening every step of the way and responded to all calls from us. As this was our late mums house I cannot fault the caring way in which we were treated. If it wasn't for the positive action by Crosskeys I feel things would have been delayed as they buyers solicitors needed pushing on a few occasions. I can't rate them highly enough. The Best Estate Agents in Plymouth....
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Comment on agent fees
The fees are very competitive!
Was this helpful? Yes
By: Jack
Nov 26, 2016
View all comments (1)
A heartfelt thank you to you and your sisters for trusting us to sell your mum's house. I know how emotional this was for your entire family and I am so glad that it has gone to another family who will make as many new memories in it as you have of it. ...
Nov 25,2016
Minithumbup
Jack Merriott MNAEA
Rob Down MNAEA
By:
Nov 25,2016
0 people found
this helpful
Hi, everybody ,just had confirmation of my house being sold. thanks to all its been an easy ride due to the professional way we have been treated, especially from rob and tom and of course jacks advice.I would not hessitate to reccomend cross keys to allwho read these reviews....
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Comment on agent fees
good
Was this helpful? Yes
Nov 23,2016
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By:
Nov 23,2016
0 people found
this helpful
From start too finish our sale was handled exceptionally well. Good quality viewings as well as clear and precise feedback. Dealt with Jack initially, then mostly Tom( viewings and great feedback), with Rob negotiating the offers . Would definitely recommend in the future. Once again thank you lads for all the hard work....
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Comment on agent fees
Fees were negotiated and got value for money.
Was this helpful? Yes
By: Rob Down
Nov 23, 2016
View all comments (1)
Hi Gavin & Pat, Many Thanks for taking the time to leave us a review, it is always nice to come in of a morning to such fantastic feedback. Fingers crossed for a smooth transaction and best of luck with all future endeavors. ...
Nov 23,2016
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By:
Nov 23,2016
0 people found
this helpful
From first contact to the finish, Cross Keys (Stoke Branch) we really efficient/helpful/approachable and friendly. They kept us up to date and in the loop at all times, nothing was to much trouble. I would definitely recommend them. Everyone I spoke with in the branch were lovely thank you, with special thanks to Rob....
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Comment on agent fees
I think the fee quoted was what I expected, so good for all the work and time they put in to selling our house.
Was this helpful? Yes
By: Rob Down
Nov 23, 2016
View all comments (1)
Hi Dave & Helen, Thank you for your kind words, it has been a pleasure and fingers crossed for a smooth exchange and completion! All the best ...
Areas covered
  • P1
  • P2
  • P3
  • P4
  • P5
  • P6
  • P7
  • P8
  • P9
  • P10
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£14,500
  • Max: Β£425,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
5 0 2 0 185 1 95 2 18 1
Jack Merriott MNAEA Jack Merriott MNAEA
Director
111 reviews

About Jack Jack is one of the co-founders of Cross Keys Estates and has been instrumental in making Cross Keys what it is today, a successful Independent company with old fashion View full profile
Jon Curtis MNAEA Jon Curtis MNAEA
Property Consultant (Sales)
82 reviews

About Jon I have been in estate agency since 2010, when I joined a local, independent Company at the tender age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, p View full profile
Tom Duncan DipDEA Tom Duncan DipDEA
Property Consultant
56 reviews

About Tom I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very p View full profile
Steve Jones FNAEA MARLA Steve Jones FNAEA MARLA
Director
15 reviews

About Steve No description set View full profile
Rob Down MNAEA Rob Down MNAEA
Senior Property Consultant (Sales)
140 reviews

About Rob I have been working at Cross Keys for a few years now, what inspired me to get started in the industry was a passion for architecture, Internal design and building renovations. Being based in the S View full profile
Carol Huxham Carol Huxham
Lettings Manager
13 reviews

About Carol I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge View full profile
Debbie Prentice Debbie Prentice
Property Consultant (Sales)
13 reviews

About Debbie I moved from Edinburgh to the South West to join my daughter and family in Plymouth four years ago . I started my career in property as a Legal Secretary progressing to a Paralegal in property law. View full profile
Craig McMillan Duncan MNAEA DipDEA Craig McMillan Duncan MNAEA DipDEA
Director
17 reviews

About Craig Craig, has been with the company since 2003 and is a local lad who went to school and was brought up in the Stoke area. He is also the Energy Assessor for the company and can provide Domestics in anti View full profile
Jake Brown Jake Brown
Property Consultant
51 reviews

About Jake As Sales and Lettings Consultant, my role within the company is to conduct viewings, man the office and deal with all general enquiries with regards to both our sales and lettings properties. I am ver View full profile
Megan Gilmour Megan Gilmour
Lettings Negotiator
30 reviews

About Megan My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in View full profile
Daniel Moore Daniel Moore
Property Consultant (Sales)
0 reviews

About Daniel My name is Daniel and I joined Cross Keys Estates after 3 years in retail. I knew it wasn’t a career I wanted to pursue and I was looking for something I could be proud of. I moved to Plymouth f View full profile
Phoebe Williams Phoebe Williams
Property Consultant (Sales)
0 reviews

About Phoebe I moved to Plymouth at the age of 9 when I relocated from a small village South of Cornwall with my family, continuing my education and starting a life here, I now refer to Plymouth as home. Before jo View full profile

Job vacancies

Please see a list of jobs available

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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