• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Carol Huxham
    Carol Huxham
  • Debbie Prentice
    Debbie Prentice
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
  • Phoebe Williams
    Phoebe Williams
No description for branch.
Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099
Sep 06,2017
Minithumbup
Tom Duncan DipDEA
By: 'Mark Riddell'
Sep 06,2017
0 people found
this helpful
Tom at Cross Keys has been very helpful indeed helping me to sell my house. Even when I had a problem with Solicitors, he helped to sort the problem out. Actually during the whole process of selling my house Tom of Cross Keys has been so helpful. I will always use Cross keys for my future house sales....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Aug 21,2017
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Sophie'
Aug 21,2017
0 people found
this helpful
The people we bought our property off was cross keys and I'm really outstanded by the effort of Tom & Rob and the quality of service that has been provided. Rob stayed behind extra one evening to show us the property and Tom has shown myself and family around twice after! Both answered all queries and really appreciate the effort of them both!...
read full review
Was this helpful? Yes
Aug 09,2017
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'christie'
Aug 09,2017
0 people found
this helpful
Rob and Tom were both really good throughout the entire process. Tom sent emails over with all the key information and Rob was available for any general enquiries. Rob always returned calls if he wasn't available and always called back when promised. Jack was also very friendly and welcoming when we picked up the keys....
read full review
Was this helpful? Yes
Aug 04,2017
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By: 'Marcus'
Aug 04,2017
0 people found
this helpful
I could not be happier with the service and approach received from Rob, Jack and the rest of the Cross Keys team. The photos they took of my home were exceptional, they were proactive from appointment to completion and they provided a friendly and professional service throughout. Thank you!...
read full review
Comment on agent fees
good
Was this helpful? Yes
By: Jack
Aug 04, 2017
View all comments (1)
We are so pleased that this sale went quickly and with hitches at all. Enjoy your new home and life together. Best wishes from Jack and all the team at Cross Keys Estates. ...
Jul 31,2017
Minithumbup
Jack Merriott MNAEA
Debbie Prentice
By: 'Mr and Mrs Prowse'
Jul 31,2017
0 people found
this helpful
We have recently purchased our second home through cross keys and have found them very helpful and professional, nothing seemed to be too much trouble. They were always on the phone when needed and we would highly recommend using them!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Jack Merriott
Jul 31, 2017
View all comments (1)
It was our pleasure. That's 2 good homes that you have now bought from us. It just goes to show that when it comes to having the best houses in Plymouth, Cross Keys have them. Hope you settle in soon. ...
Jul 28,2017
Minithumbup
By: 'H.Taylor'
Jul 28,2017
0 people found
this helpful
My husband and I really appreciated the work the staff at Cross Keys Estates did to keep a very challenging chain on track and guide us to the desired outcome. I have learnt from this experience that the true value of an experienced estate agent cannot be appreciated until things start to go wrong!...
read full review
Comment on agent fees
Not applicable as we were the buyers.
Was this helpful? Yes
Jul 13,2017
Minithumbup
Tom Duncan DipDEA
Debbie Prentice
By: 'Tracy ashton'
Jul 13,2017
0 people found
this helpful
Couldn't have asked for more from the team my sale ran smoothly and accurately constant contact and update given would 100% recommend this team the personal touch was amazing thankyou so much any queries I had was answered and dealt with instantly really please with every aspect of sale thankyou...
read full review
Comment on agent fees
Agents fees were fair and they truly go that one step further to make sure things run smoothly
Was this helpful? Yes
Jul 05,2017
Minithumbup
Debbie Prentice
Rob Down MNAEA
By: 'Charmaine'
Jul 05,2017
0 people found
this helpful
The whole team were fantastic and really helpful. When things fell through with the first sale of our property they rallied and found us a new buyer within days. They kept us up to date with how things were going even though we weren't local we felt involved throughout the whole process. Debbie was lovely and easy to talk to and Rob was also really helpful and gave plenty of useful advice. Both provided me with support and assistance to ensure that the sale proceeded with minimal delay....
read full review
Was this helpful? Yes
By: Debbie
Jul 05, 2017
View all comments (1)
Thank you for your feedback which is always appreciated. We were very happy to help you through your sale and wish you well in your new home. ...
Jul 03,2017
Minithumbup
Debbie Prentice
By: 'Jade Ivy'
Jul 03,2017
0 people found
this helpful
I didn't actually buy but I wanted to review as my experience with cross keys was second to none. Debbie's professionalism and rapport was outstanding. She was very honest and helpful and I really felt like she valued my potential custom. So nice to have an agent who actually seem to care. I will definatly recommend....
read full review
Was this helpful? Yes
Jul 03,2017
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'Nic & Lew'
Jul 03,2017
0 people found
this helpful
All the members of cross keys were very helpful throughout our purchase. We initially met Tom on the viewing who was incredibly helpful and could answer all of our questions on the appointment. Although being out of the country during the purchase Cross Keys kept a very high level of communication to keep us updated. We will definitely be recommending them and wouldn't hesitate to use them again....
read full review
Was this helpful? Yes
Jun 30,2017
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'rug'
Jun 30,2017
0 people found
this helpful
I recently bought my first home through Cross Keys, the process was very smooth and no problems during the purchase, we did have a few issues after having moved in to the property but they went the extra mile to try and assist us, all around a really good experience....
read full review
Comment on agent fees
n/a
Was this helpful? Yes
Jun 30,2017
Minithumbup
By: 'James P'
Jun 30,2017
0 people found
this helpful
Really happy with the service provided by Cross Keys for the sale of my property. The staff were friendly and helpful and I'd highly recommend using them....
read full review
Comment on agent fees
Fees were very competitive
Was this helpful? Yes
Jun 28,2017
Minithumbup
Tom Duncan DipDEA
Debbie Prentice
By: 'PST'
Jun 28,2017
0 people found
this helpful
Debbie was always very helpfull throughout the transaction and professional from start to finish as she kept me informed of how my sale was coming along as well as picking up loose ends from solicitors to speed up the process. The details from Rob were fantastic & Tom sold my flat within 10 days of marketing. Overall a very pleasant experience and definitely will be recommending them....
read full review
Comment on agent fees
Very good value for money
Was this helpful? Yes
Jun 27,2017
Minithumbup
By: 'Phoebe & Pete'
Jun 27,2017
0 people found
this helpful
We would like to say a big thank you to the team at Cross Keys Estates. Excellent service from viewing to completion with help going forward too. As first time buyers we viewed several properties through different estate agents but the knowledge and advice given was second to none. I would definitely recommend these guys and hopefully we will be using them again in the future!...
read full review
Was this helpful? Yes
May 22,2017
Minithumbup
Rob Down MNAEA
Jack Merriott MNAEA
By: 'Mrs Harwood'
May 22,2017
0 people found
this helpful
I generally don't leave reviews but felt compelled to inform you of the outstanding service I have received from Cross Keys as a whole but especially Rob Down. Dedicated is not a strong enough word. Nothing is too much trouble. He works above and beyond any estate agent I have ever known and I have worked in the industry. I can't praise him enough. You have found a treasure Jack....
read full review
Comment on agent fees
Fair, as service is exceptional.
Was this helpful? Yes
May 22,2017
Minithumbup
By: 'Claire'
May 22,2017
0 people found
this helpful
Just a note to say how lovely all the staff were at Cross Keys, they were all super helpful, and made buying my first a house a breeze. Thanks so much for all your help....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
May 17,2017
Minithumbup
By: 'Michael Tye-Walker'
May 17,2017
0 people found
this helpful
Having placed my property on the market through the Stoke branch of Cross Keys, I have to admit to being very pleasantly surprised with their professional and efficient attitude and system. As an ex Estate Agent of many years, I have little regard for the industry in general (over priced valuations / lack of service / lack of feed back etc ) but Cross Keys really surpassed my expectations. A realistic valuation, accompanied viewings, immediate feedback, and a willingness to go the extra mile in ...
read full review
Comment on agent fees
Totally fair and they made it worthwhile by the service given.
Was this helpful? Yes
May 16,2017
Minithumbup
Tom Duncan DipDEA
Jack Merriott MNAEA
By: 'foxy'
May 16,2017
0 people found
this helpful
outstanding agent to sell or buy with. all the staff will do there best for you at all times. tom,jack and rob thank you very much....
read full review
Comment on agent fees
good
Was this helpful? Yes
Apr 14,2017
Minithumbup
Debbie Prentice
Tom Duncan DipDEA
By: 'Jonathan stone'
Apr 14,2017
0 people found
this helpful
I found Debbie to be very helpfull and professional from the start to finish as she kept me informed of how my purchase was coming along and was always there to answer any questions I may have had. It made the whole process very easy and relaxed. I will be recommending Cross Keys Estates to my friends and family In the future.....
read full review
Comment on agent fees
good
Was this helpful? Yes
By: Rob
May 02, 2017
View all comments (1)
Thanks for your kind words, feedback is greatly appreciated. ...
Apr 12,2017
Minithumbup
Rob Down MNAEA
Debbie Prentice
By: 'John Bragg'
Apr 12,2017
0 people found
this helpful
Top marks for Cross Keys an excellent service with my house sale. Jack gave a realistic valuation and very efficient with the marketing. Thank you Rob Debbie and Tom Keeping me well informed with viewings and feedback. I would recommend them to anyone Thinking of buying or selling their property....
read full review
Comment on agent fees
Very competitive fees good value
Was this helpful? Yes
By: rob
May 02, 2017
View all comments (1)
Hi John, Thanks so much for taking the time to leave a review! ...
Apr 01,2017
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'Dave'
Apr 01,2017
0 people found
this helpful
All the members of cross keys were very helpful throughout our purchase. We were first time buyers so needed some help and they were excellent!...
read full review
Was this helpful? Yes
By: Rob
Apr 03, 2017
View all comments (1)
Hi Dave, Thanks for your kind words, hope all went well on the move day and that you are settling in well to your new home! ...
Mar 18,2017
Minithumbup
Rob Down MNAEA
Debbie Prentice
By: 'Joanne and Keven Symons'
Mar 18,2017
0 people found
this helpful
Really excellent service. Really work for you as a seller. Rob especially is the best agent we have ever met. All staff are pleasant and really helpful....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Rob
Apr 03, 2017
View all comments (1)
Hi Kev & Jo, Thanks again for the continued praise, we are delighted that we have been able to help you now both with two sales and a purchase! All the best going forward ...
Mar 10,2017
Minithumbup
Rob Down MNAEA
Debbie Prentice
By: 'Mrs J'
Mar 10,2017
0 people found
this helpful
After using two other competitors, it was refreshing to use this independent company. The experience and support, with pro active advice was very helpful. I would have no hesitation in recommending Cross Keys....
read full review
Comment on agent fees
Agents fees were very competitive.
Was this helpful? Yes
By: Rob
Apr 03, 2017
View all comments (1)
Thank you for your kind review! ...
Mar 08,2017
Minithumbup
Rob Down MNAEA
Debbie Prentice
By: 'Furio'
Mar 08,2017
0 people found
this helpful
Rob viewed a property I was renovating to sell. He spent over an hour scrutinising the property, giving helpful tips and advice and, realistic expectations. Once completed he lined up several viewings on the first day. Debbie was always prompt with updates and feedback throughout the selling process....
read full review
Comment on agent fees
Transparent and fair
Was this helpful? Yes
By: Rob
Apr 03, 2017
View all comments (1)
Hi Atos, Thanks for your review, look forward to doing business again in future! ...
Mar 03,2017
Minithumbup
Tom Duncan DipDEA
Rob Down MNAEA
By: 'TomH'
Mar 03,2017
0 people found
this helpful
As a buyer for a property in the Stoke area, and coming down from Bristol, my adult daughter did the initial viewing and arranged a viewing for me. On both occasions, Tom Duncan presented the property and was able not only to answer all questions, but also to negotiate extras in the package on my behalf. Both he and Rob Down reacted positively to delays caused by difficulties in getting my buyers to complete their arrangements, and, in addition to keeping the sellers onboard, they ensured a sm...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Rob
Apr 03, 2017
View all comments (1)
Hi Tom, Thanks for your kind words, I hope you are settling in well! ...
Mar 02,2017
Minithumbup
Jon Curtis MNAEA
By: 'Alexandra Tait'
Mar 02,2017
0 people found
this helpful
I cannot recommend Jon Curtis highly enough. He is professional, approachable and completely put me at ease. Nothing is too much trouble and the stressful process of putting my property on the market was made very easy. Jon in fact got me full asking price on my property within 48 hours!...
read full review
Comment on agent fees
Very reasonable fee.
Was this helpful? Yes
By: Jon
Mar 06, 2017
View all comments (1)
Thank you Alex for such a lovely review, I am so pleased to hear your positive thoughts about our services! ...
Feb 24,2017
Minithumbup
Carol Huxham
Megan Gilmour
By: 'A&S McN'
Feb 24,2017
0 people found
this helpful
Cross Keys staff have been a delight to work with. Following a previous differing experience with another agency, we have had nothing but positive, professional and friendly communications with all the Cross Keys staff. All the staff we have dealt with, including Carol, Jake and Megan have been a pleasure to work with and could not do enough to help. We are delighted that our flat has now been successfully let. Many thanks to all the staff involved....
read full review
Was this helpful? Yes
Feb 09,2017
Minithumbup
Rob Down MNAEA
Tom Duncan DipDEA
By: 'Jody Rofe'
Feb 09,2017
0 people found
this helpful
Having just bought our first house with Cross Keys we can't thank them enough. Rob showed us round the property in the first place and was open and honest with us about the sellers expectations. We finally had an offer accepted and proceeded to purchase the property. In the meantime we liaised with Tom as well with regards to additional viewings and updates to the property. To say they were great is an understatement. They were in regular contact with us ensuring all our needs were met and I wou...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Rob
Feb 24, 2017
View all comments (1)
Hi Jody, Thanks for your comments, hope you have settled well into your new home! ...
Feb 08,2017
Minithumbup
Jack Merriott MNAEA
Tom Duncan DipDEA
By: 'Great service from the Cross Keys team'
Feb 08,2017
0 people found
this helpful
I have both bought and sold using Cross Keys and Jack and his team are great! They are friendly, knowledgable and have great communications. I would whole heartedly recommend their services to anyone doing business in Plymouth...
read full review
Comment on agent fees
A good rate was offered by the agency
Was this helpful? Yes
By: Rob
Feb 24, 2017
View all comments (1)
Thankyou for your kind words, we all really appreciate the feedback! ...
Feb 07,2017
Minithumbup
Rob Down MNAEA
Debbie Prentice
By: 'Craig'
Feb 07,2017
1 people found
this helpful
I have been hugely impressed by the service Cross Keys Estates were able to offer. They were thorough in the assistance provided for both the sale of my property and purchase of my new home. Advice and information has been provided at all points during the process, the excellent level of communication was much needed reassurance during this most stressful time. Cross Keys Estates are not like other estate agents, and they manage to dispel the usual stigma attached to this industry. They will no...
read full review
Was this helpful? Yes
By: Rob
Feb 24, 2017
View all comments (1)
Thanks Craig! Hope all went well with the move and you are settled! You will have to invite us all back to see it once you have finished the redecorating! ...
Areas covered
  • P1
  • P2
  • P3
  • P4
  • P5
  • P6
  • P7
  • P8
  • P9
  • P10
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£14,500
  • Max: Β£425,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 191 1 102 2 18 1
Jack Merriott MNAEA Jack Merriott MNAEA
Director
114 reviews

About Jack Jack is one of the co-founders of Cross Keys Estates and has been instrumental in making Cross Keys what it is today, a successful Independent company with old fashion View full profile
Jon Curtis MNAEA Jon Curtis MNAEA
Property Consultant (Sales)
89 reviews

About Jon I have been in estate agency since 2010, when I joined a local, independent Company at the tender age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, p View full profile
Tom Duncan DipDEA Tom Duncan DipDEA
Property Consultant (Sales)
63 reviews

About Tom I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very p View full profile
Steve Jones FNAEA MARLA Steve Jones FNAEA MARLA
Director
15 reviews

About Steve I am a Director of the Company and a vastly experienced Estate Agent, having worked within the industry since 1978 throughout Devon and Cornwall, but predominantly within Plymouth City. My enthusia View full profile
Rob Down MNAEA Rob Down MNAEA
Senior Property Consultant (Sales)
146 reviews

About Rob I have been working at Cross Keys for a few years now, what inspired me to get started in the industry was a passion for architecture, Internal design and building renovations. Being based in the S View full profile
Carol Huxham Carol Huxham
Lettings Manager
15 reviews

About Carol I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge View full profile
Debbie Prentice Debbie Prentice
Property Consultant (Sales)
18 reviews

About Debbie I moved from Edinburgh to the South West to join my daughter and family in Plymouth four years ago . I started my career in property as a Legal Secretary progressing to a Paralegal in property law. View full profile
Craig McMillan Duncan MNAEA DipDEA Craig McMillan Duncan MNAEA DipDEA
Director
18 reviews

About Craig Craig, has been with the company since 2003 and is a local lad who went to school and was brought up in the Stoke area. He is also the Energy Assessor for the company and can provide Domestics in anti View full profile
Jake Brown Jake Brown
Property Consultant (Lettings)
53 reviews

About Jake As Sales and Lettings Consultant, my role within the company is to conduct viewings, man the office and deal with all general enquiries with regards to both our sales and lettings properties. I am ver View full profile
Megan Gilmour Megan Gilmour
Property Consultant (Lettings & Sales)
33 reviews

About Megan My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in View full profile
Daniel Moore Daniel Moore
Property Consultant (Sales)
3 reviews

About Daniel My name is Daniel and I joined Cross Keys Estates after 3 years in retail. I knew it wasn’t a career I wanted to pursue and I was looking for something I could be proud of. I moved to Plymouth f View full profile
Phoebe Williams Phoebe Williams
Property Consultant (Sales)
4 reviews

About Phoebe I moved to Plymouth at the age of 9 when I relocated from a small village South of Cornwall with my family, continuing my education and starting a life here, I now refer to Plymouth as home. Before jo View full profile

Job vacancies

Please see a list of jobs available

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



Make an Enquiry