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Cross Keys Estates

Cross Keys House, 51-53 Devonport Road Stoke, Plymouth
Devon
PL3 4DL

01752 500099

“ Excellent Service... ”

May 23,2018
Minithumbup
By: 'Luke Gash'
May 23,2018
0 people found
this helpful
Jade was fantastic throughout the process of purchasing our property. When we first arrived at the house she welcomed us with open arms and showed us around, she talked through the issues with the house and the reason for it being sold. We put an ...
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“ Very Positive experience - honest and really helpful... ”

May 08,2018
Minithumbup
By: 'Charlotte'
May 08,2018
0 people found
this helpful
Both Jade and Rob have been brilliant. I rang Jade initially about another property which had been taken off the market since. She said another one had just come in that we might like and arranged a viewing, literally next day. Rob who showed us ...
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“ excellent service... ”

May 05,2018
Minithumbup
By: 'shaun'
May 05,2018
0 people found
this helpful
I was given sensible advice and a realistic evaluation, which helped to sell the house quickly. Viewer feedback was always provided and I felt included in the process at all times....
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Comment on agent fees
Very reasonable
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“ Excellent... ”

May 04,2018
Minithumbup
By: 'Emma'
May 04,2018
0 people found
this helpful
My experience with Cross keys was excellent from start to finish. I met with Rob who was very througher, honest and professional. My property was sold on its first viewing and was completed quickly and smoothly. Thank you once again!...
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“ Excellent service... ”

May 04,2018
Minithumbup
By: 'Ines and Peter'
May 04,2018
0 people found
this helpful
After visiting several estate agents in Plymouth we have found Cross Keys by far the best in our property search. Staff are extremely enthusiastic, helpful and knowledgeable. We would recommend this estate agent to everyone....
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By: Jade
May 08, 2018
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Thank you for your review Ines and Peter. Glad we've helped you find your new home. ...

“ Reliable and experienced, excellent customer service!... ”

May 03,2018
Minithumbup
By: 'Tim and Lisa'
May 03,2018
0 people found
this helpful
We recently sold our house with cross keys, it was not a straight forward sale and we ended up having to exchange and complete on the same day which was beyond stressful. However Rob was very helpful, reliable and very proactive in doing everything he ...
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Comment on agent fees
Fees were very competitive, worth every penny!
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By: rob
May 04, 2018
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Hi Tim & Lisa, Thank you both so much for leaving such a positive review, I do appreciate your experience was a very stressful one but hopefully the property you have been able to proceed onto has made it all worth it. If you do ever decide to move again we'd be delighted to have you back! With any luck would be a lot more straight forward. The buyers passed on their thanks also for how clean the property was and for the bottle of Champagne! All the best. ...

“ Excellent service... ”

Apr 25,2018
Minithumbup
By: 'John'
Apr 25,2018
0 people found
this helpful
Excellent communication with texts and emails of viewings and offers. Very pleasant to deal with over the phone. We had several viewings and offers until the property was sold. Kept well informed after each viewing. I would definitely use them again....
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Comment on agent fees
Very good
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By: Rob
May 03, 2018
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thanks for your kind words ...

“ Best around! Absolutely brilliant!... ”

Apr 20,2018
Minithumbup
By: 'The Robinsons'
Apr 20,2018
0 people found
this helpful
Everyone at Cross Keys is incredibly friendly and helpful. They're so easy to chat to as well as really efficient and knowledgeable about the whole process of house buying/selling. They made the whole experience a pleasure!! Our house went on the market and ...
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Comment on agent fees
After Jack came round we were so sure we wanted Cross Keys to sell our house for us that we didn’t actually bother getting other quotes (even though we had booked 3 more agents to come round!) We cancelled all the others as we thought the fee was fine.
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“ Great communication... ”

Apr 13,2018
Minithumbup
By: 'PaulaM'
Apr 13,2018
0 people found
this helpful
Really helpful and friendly staff, very accommodating with viewing times, kept us updated whilst they were waiting to hear back from the vendors, great service...
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By: Jade
Apr 13, 2018
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Thank you Paula! ...

“ A couple of the guys were also really helpful on the occasions when I just popped in. Moving from out of area so the local advice was really useful.... ”

Apr 12,2018
Minithumbup
By: 'Wendy'
Apr 12,2018
0 people found
this helpful
Have been trying to view this property for several weeks through distance and snow. Finally saw it yesterday and put in an offer. All very prompt and got a nice early call today confirming everything so wasn't kept on tenterhooks. Delighted with both the ...
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By: Jade
Apr 12, 2018
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Thank you for your review Wendy! happy that you've found your new home. ...

“ Excellent service, highly recommended... ”

Apr 09,2018
Minithumbup
By: 'Timi1978'
Apr 09,2018
0 people found
this helpful
As first time buyer, I wasn't sure what to expect but I have to say Jade was very welcoming and attentive during our home visits. She was friendly, was ready to answer questions and if she was unsure, she got back to us with ...
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N/A
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By: Jade Shapcott
Apr 10, 2018
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Thank you so much for your review! Here anytime to help. ...

“ Excellent service, can not fault!... ”

Apr 09,2018
Minithumbup
By: 'Zoe Martin'
Apr 09,2018
0 people found
this helpful
Very professional service from start to finish. The agents keep you informed of what's happening every step of the way. I particularly liked the reminder texts and emails of booked viewings. Rob was particularly helpful with advice on the current market and value of ...
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Comment on agent fees
Very reasonably priced and well deserving of the fee.
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By: Jade Shapcott
Apr 10, 2018
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Thank you for your feedback Zoe! I hope all goes well with your sale. ...

“ Hassle free property purchase... ”

Apr 03,2018
Minithumbup
By: 'Gerry M'
Apr 03,2018
0 people found
this helpful
Nicky at Crosskeys Estates was a friendly and efficient contact from first to last. Even after completion she was there to help with last minute queries. Thank you, I love the flat....
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N/A
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By: Nicky
Apr 12, 2018
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Thank you Gerry! I am glad you that you are happy with the flat! ...

“ My flat sale... ”

Apr 01,2018
Minithumbup
By: 'Stoker'
Apr 01,2018
0 people found
this helpful
Couldn't fault Cross Keys. I would definitely use them again. Rob & Tom were really professional & helpful. Always on hand if I needed anything. My property was sold in less than 3 weeks....
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Comment on agent fees
Very reasonable.
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By: Jack
Apr 02, 2018
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Many thanks, it was a pleasure to deal with your sale and I'm so happy that it went through so smoothly. ...

“ Great customer service throughout a smooth sale... ”

Apr 01,2018
Minithumbup
By: 'Mr and Mills'
Apr 01,2018
0 people found
this helpful
This was the first time we sold a property so we had little knowledge of the process. Throughout the process Rob and Jack kept us informed. Whenever we had a question they made time to answer it and made sure we understood. Rob was away ...
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Comment on agent fees
Our home was sold very quickly in 1 day. We had a lot of contact at the beginning ie marketing and viewings bar that we had little contact just a couple of calls towards the end. The fee seemed ok.
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By: Jack
Apr 02, 2018
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Many thanks for your kind review. It was our pleasure to deal with your sale. ...
Mar 09,2018
Minithumbup
By: 'Lee Pare'
Mar 09,2018
0 people found
this helpful
Nicky found me a wonderful property and helped me achieve my goal of purchasing it. Thank you for all your help and can not wait to get moved in....
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Feb 28,2018
Minithumbup
By: 'Doug & Ruth'
Feb 28,2018
0 people found
this helpful
The sale of our property was not straightforward due to it being shared ownership, but Rob, Tom and Nicky have kept us informed every step of the way, and as we live over 200 miles away have been most helpful and great at showing people around ...
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By: rob
Feb 28, 2018
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Thank you both for your kind words, best of luck with the sale! ...
Feb 28,2018
Minithumbup
By: 'Amanda & Ian'
Feb 28,2018
0 people found
this helpful
We have used Cross Keys on a couple of occasions now. The team, Jack, Rob, Tom, Nicky and Jade never fail to get the job done. Seriously professional and proactive, they are always one step ahead, resolving issues and pushing the process forward to completion. ...
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Comment on agent fees
Very reasonable agent fees.
Was this helpful? Yes
By: rob
Feb 28, 2018
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Thank you both for your kind words glad we got there in the end! ...
Feb 07,2018
Minithumbup
By: 'Tristan'
Feb 07,2018
0 people found
this helpful
Great experience with everyone I dealt with at Cross Keys Stoke. This was a difficult transaction for many reasons but the staff did everything they could to keep things running smoothly. I'd like to thank Rob, Tom, Jack and Nicola for all their hard ...
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By: rob
Feb 28, 2018
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Thanks Tristan, it's been a pleasure dealing with you, best of luck in your new home! ...
Feb 03,2018
Minithumbup
By: 'Highly recommended! Happy customer!'
Feb 03,2018
0 people found
this helpful
All of the staff at Cross Keys office in Stoke were excellent throughout the sale of my property. They were easy to communicate with; they kept me informed throughout the process, right up to the successful sale; the quality of the photos that were taken ...
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Comment on agent fees
The estate agent provided excellent value for money.
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By: rob
Feb 28, 2018
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Thanks for your kind words! ...
Feb 03,2018
Minithumbup
By: 'Paul'
Feb 03,2018
0 people found
this helpful
I had four viewings with Nicky today and found her honest and open to deal with. I understand that she is new to the estate agent business but her attitude bodes very well for the future! Thanks Nicky....
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By: Nicky
Feb 08, 2018
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Hi Paul, Thank you for your kind words, I hope that everything goes smoothly with your purchase. ...
Jan 29,2018
Minithumbup
By: 'Mark S'
Jan 29,2018
0 people found
this helpful
A great service from start to finish. Rob and Tom have done an excellent job during my sale. I don't live in the UK so couldn't be on hand but they made me feel totally relaxed about every stage of the process from ...
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Comment on agent fees
Very reasonable fees. Very upfront with no hidden extras.
Was this helpful? Yes
By: Tom
Jan 30, 2018
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Thank you very much Mark. We appreciate your comments wish you the best of luck in the future. ...
Jan 24,2018
Minithumbup
By: 'K & C - Keyham'
Jan 24,2018
0 people found
this helpful
Currently selling our house through Cross Keys and can only leave totally positive comments. We really are so impressed with the friendliness and professionalism of all at Cross Keys especially Rob and Tom who we dealt from valuation stage. Nothing is too much trouble and ...
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Comment on agent fees
Very reasonable fees
Was this helpful? Yes
By: Tom
Jan 30, 2018
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Thank you very much for your kind comments, it was our pleasure. All of us at Cross Keys wish you the best. ...
Jan 23,2018
Minithumbup
By: 'Tom'
Jan 23,2018
0 people found
this helpful
I would strongly recommend Cross Keys as they have been very straightforward to deal with and provided quick responses to all enquiries throughout the purchase of my property. I have mainly dealt with Rob Down and he has been really helpful through each stage of ...
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Comment on agent fees
Good
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By: Rob
Feb 01, 2018
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Hi Tom, Thanks for your kind words and hope you settle in well to your new home. ...
Jan 23,2018
Minithumbup
By: 'Northeske street'
Jan 23,2018
0 people found
this helpful
Great support, help and information, especially as we were 200 miles away. The whole team were very prossional and friendly....
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Comment on agent fees
Standard
Was this helpful? Yes
By: Tom
Jan 30, 2018
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Thank you for your comments, we're pleased the whole transaction went smoothly for you. If we can ever be of service again please do not hesitate to get in touch! ...
Jan 19,2018
Minithumbup
By: 'Sandie and Bill'
Jan 19,2018
0 people found
this helpful
Very pleased with how things have gone house sold within 10 days .Could not be happier with the service thanks Cross Keys....
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Comment on agent fees
Not bad there were cheaper but not sure whether we would of got the service.
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By: Rob
Feb 01, 2018
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Hi both, Thanks for the kind words and hope all went well with the move and that you enjoy your new place! ...
Jan 18,2018
Minithumbup
By: 'Lyn Barrett'
Jan 18,2018
0 people found
this helpful
I bought my flat from Cross Keys and was very happy with the service I was given then. This is the first agency that has kept me up to date with customer reviews via email so it is easy to address any issues refer back ...
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Comment on agent fees
good
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By: Nicky
Jan 30, 2018
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Hi Lyn, thank you for your kind review, hope all goes well with your move! ...
Jan 17,2018
Minithumbup
By: 'tarek hussein'
Jan 17,2018
0 people found
this helpful
very friendly team ,very helpful&reliable agents sold our flat very quickly always on time polite and helpful,estate agent you can trust many thanks to Jack merriott ,tom Duncan and other team at stoke office for the excellent service...
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Comment on agent fees
good
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By: Jack
Jan 17, 2018
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Thank you so much for your kind words. We hope you settle in to your new place quickly and wish you well for the future. ...
Jan 17,2018
Minithumbup
By: 'Mrs L H'
Jan 17,2018
0 people found
this helpful
Absolutely fist rate service from start to finish. After sending me my property particulars to check, property was immediately listed for sale at a price I never expected to receive, however I did, so their expertise and knowledge of that area of the market is ...
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Comment on agent fees
Excellent and certainly better than other quotes I had received
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By: Rob
Feb 01, 2018
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Hi Linda, Thanks for your kind words! ...
Jan 05,2018
Minithumbup
By: 'Jan B'
Jan 05,2018
0 people found
this helpful
Jack and Rob were the first port of call when we went into the branch to ask Cross Keys to sell our house. We went to them from a recommendation by a Friend. We were not dissapointed. All the staff are completley professional at all ...
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Comment on agent fees
Very fair
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By: Rob
Feb 01, 2018
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Hi Jan, Thanks for your kind words, its much appreciated. Glad you were happy with our service. ...
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 93% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£14,500
  • Max: Β£425,000

Letting
  • Min: Β£0
  • Max: Β£0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 2 0 213 1 118 2 19 1

Fees

Our standard fee is 1.25% plus VAT but we do have special deals that we advertise during certain periods of the year. Our MINIMUM fee is Β£1000.00 plus VAT
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Branch - Stoke Plymouth, Plymouth, PL3