• Staff picture
    Jack Merriott MNAEA
  • Staff picture
    Steve
  • Staff picture
    Jon
  • Staff picture
    Craig
  • Staff picture
    Rob
  • Staff picture
    Carol
  • Staff picture
    Daniel Moore
  • Staff picture
    Megan Gilmour
  • Staff picture
    Danielle
  • Staff picture
    Jo
  • Staff picture
    Phillip
No description for branch.
Cross Keys Estates

Cherry Tree House, 34 Mannamead Road Mannamead, Plymouth
Devon
PL4 7AF

01752 500018

“ Could find no fault... ”

Jul 11,2018
Minithumbup
Rob
Jack Merriott MNAEA
By: 'Simon'
Jul 11,2018
0 people found
this helpful
I can find no fault with Cross Keys after buying a property from them. Rob was always a pleasure to talk to, always had time for questions and was easy to deal with. Thanks Rob....
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Was this helpful? Yes

“ 1st Class Service... ”

Jul 09,2018
Minithumbup
Megan Gilmour
Jo
By: 'Nick Burrows'
Jul 09,2018
0 people found
this helpful
I have used Crosskeys several time on this property I had very strict desires for a tenant and yet again Crosskeys went the extra mile and came up trumps ( As they always do)...
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
By: Caroline chu
Jul 11, 2018
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Me and my boyfriend have just recieved the keys to our new place. The agents were very helpful and quick and they made all the paperwork and all the information needed for the flat very clear. Would highly recomed cross keys estate agents. ...

“ Professionals... ”

Jul 04,2018
Minithumbup
Danielle
Daniel Moore
By: 'Cherry B'
Jul 04,2018
0 people found
this helpful
First Class service from this lovely young Lady. All staff very polite and so helpful. Very Classy Establishment too, felt special as soon as I walked in the door. Such a pity I didn't go to Cosskeys for my sale & Purchase when venturing ...
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Was this helpful? Yes
By: Daniel
Jul 09, 2018
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Thank you Cherry for your kind words. We are so glad we were able to help you with you purchase. ...

“ Excellent Service... ”

Jul 02,2018
Minithumbup
Danielle
Daniel Moore
By: 'Sue'
Jul 02,2018
0 people found
this helpful
Excellent service from Cross Keys. Danielle was very professional and gave good customer service. Nothing was too much trouble. If I needed any information requiring the purchase of my new property Danielle or her colleague Daniel would find out for me promptly, returning my calls. ...
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Was this helpful? Yes
By: Danielle Gibbons
Jul 03, 2018
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Thank you so much for your lovely comments Sue. I hope that you are very happy in your new home! :) ...

“ Excellent... ”

Jul 01,2018
Minithumbup
Daniel Moore
Danielle
By: 'John'
Jul 01,2018
0 people found
this helpful
Huge thanks to Dan, Danielle and John for their help and support throughout the process of our sale, you were all wonderful!...
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Comment on agent fees
Fair
Was this helpful? Yes
By: Danielle Gibbons
Jul 03, 2018
View all comments (1)
Thank you so much for your kind review! ...

“ 136 Cunningham Road... ”

Jun 27,2018
Minithumbup
Megan Gilmour
Steve
By: 'Jim Cullen'
Jun 27,2018
0 people found
this helpful
I cannot recommend Cross Keys Lettings enough for there professional helpful service with a difficult situation keeping me informed and sorting things out when I was away on holiday Many thanks Megan and the Cross Keys Team...
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Comment on agent fees
Good
Was this helpful? Yes
By: Megan Gilmour
Jun 28, 2018
View all comments (1)
Hi Jim, thank you very much for your lovely comments, glad we could help! Kind regards Megan ...

“ Very straight forward transactions... ”

Jun 26,2018
Minithumbup
Danielle
Jon
By: 'Jun'
Jun 26,2018
0 people found
this helpful
Only Crosskeys was able to help us buy and became the proud owner of a 3 bedroom end terrace house....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon Curtis
Jul 03, 2018
View all comments (2)
Thank you for your lovely review! all the best for the future! ...

“ I've bought and sold about 10 properties over the years and Cross Keys have been by far the best agents I have dealt with.... ”

Jun 20,2018
Minithumbup
Danielle
Jon
By: 'Paul J'
Jun 20,2018
0 people found
this helpful
Fees were very competitive, everything was done with a minimum of fuss, marketing was really impressive and updates were provided regularly and without me having to chase....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Jun 20, 2018
View all comments (1)
Thank you Paul for your lovely comments, I am really pleased to hear that you have found our service to be top notch! Wishing you all the best for the future! ...

“ Good service... ”

Jun 12,2018
Minithumbup
Danielle
Daniel Moore
By: 'Anon'
Jun 12,2018
0 people found
this helpful
Danielle was very professional in dealing with all matters concerning the sale of my property. She regularly kept me informed of what was happening and when....
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By: Danielle Gibbons
Jun 20, 2018
View all comments (1)
Thank you so much for your kind review! ...

“ Trustworthy and efficient... ”

Jun 11,2018
Minithumbup
Danielle
Daniel Moore
By: 'ShannonR'
Jun 11,2018
0 people found
this helpful
Absolutely brilliant experience from start to finish. Great communication every step of the way. After a poor experience with connells previously i cannot recommend these guys enough. Danielle was a little gem. Would defo use crosskeys when it comes to selling my property in future ...
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Was this helpful? Yes
By: Danielle Gibbons
Jun 20, 2018
View all comments (1)
Hi Shannon, thank you so much for your kind review! I hope that you are very happy in your lovely new home. ...

“ Moving in... ”

Jun 08,2018
Minithumbup
Megan Gilmour
Carol
By: 'Kevin rowe'
Jun 08,2018
0 people found
this helpful
Excellent service nothing was of to much trouble , Megan and carol were of great help and a true credit to the company....
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Comment on agent fees
Good
Was this helpful? Yes
By: Megan Gilmour
Jun 08, 2018
View all comments (1)
Hi Kevin, Thank you very much for your lovely comments, all the best in your new home! kind regards Megan and Carol. ...

“ Apartment Rented very quickly... ”

Jun 07,2018
Minithumbup
Steve
By: 'John Renwick'
Jun 07,2018
0 people found
this helpful
Steve provided an excellent service. Flat was rented very quickly and at market value. I would most definately recommend Cross Keys....
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Comment on agent fees
Fair and readonable
Was this helpful? Yes

“ Excellent Service... ”

Jun 01,2018
Minithumbup
Megan Gilmour
Jo
By: 'Jamie Y'
Jun 01,2018
1 people found
this helpful
I placed my flat for rent with Cross Keys and they were getting people in quickly to view the property. And then soon found someone who wanted to rent the flat. The service I have received right from first contact with Steve and then the ...
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Comment on agent fees
The fees charged are competitive in relation to competitors.
Was this helpful? Yes
By: Megan Gilmour
Jun 04, 2018
View all comments (1)
Hi Jamie, Thank you very much for your kind comments, kind regards Jo, Carol and Megan. ...

“ Everything explained clearly... ”

May 31,2018
Minithumbup
Danielle
By: 'ANM'
May 31,2018
0 people found
this helpful
I found Peter's advice informative and very helpful. All of the staff were friendly and welcoming. Appointments were made quickly at convenient times...
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Comment on agent fees
Good
Was this helpful? Yes
By: Danielle Gibbons
Jun 06, 2018
View all comments (1)
Thank you very much for your kind review! ...

“ Fantastic service... ”

May 31,2018
Minithumbup
Jon
Danielle
By: 'Sam C'
May 31,2018
0 people found
this helpful
Recently bought a house from Crosskeys in Plymouth - extremely happy with the service provided by all involved. Jon, Danielle and Daniel in particular were great and kept in regular contact with me and were always happy to help - whether that be arranging a ...
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Was this helpful? Yes
By: Jon Curtis
Jul 03, 2018
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Thanks Sam for your lovely review! ...

“ Excellent service from a friendly team... ”

May 31,2018
Minithumbup
Steve
Daniel Moore
By: 'EM'
May 31,2018
0 people found
this helpful
Nothing was too much trouble, everyone was extremely helpful and genuinely friendly. The service was thorough and very efficient and we were very pleased with the end result....
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Comment on agent fees
Excellent
Was this helpful? Yes
By: Daniel
May 31, 2018
View all comments (1)
Thank you for the kind comments. We are delighted that you were happy with our service. ...

“ 5 star service... ”

May 24,2018
Minithumbup
Steve
Megan Gilmour
By: 'Ross'
May 24,2018
0 people found
this helpful
As someone who within the customer service industry I could not fault these guys. They are friendly, efficient, precise and do what they say they will do. I would recommend to anyone thinking of renting their property to pick Cross Keys....
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Comment on agent fees
Good
Was this helpful? Yes
By: Megan Gilmour
May 24, 2018
View all comments (1)
Hi Ross, Thank you very much for your lovely comments! kind regards Megan ...

“ Extremely helpful... ”

May 24,2018
Minithumbup
Danielle
Daniel Moore
By: 'Seona Sinclair'
May 24,2018
0 people found
this helpful
My Mum and I were taken on a viewing by Danielle, not having done our research on the property, we had lots of questions! Danielle was very helpful and was able to answer all of the questions we had immediately. We were also presented with ...
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By: Danielle Gibbons
May 25, 2018
View all comments (1)
Thank you so much for your lovely review Seona! ...

“ Professional service... ”

May 18,2018
Minithumbup
Danielle
Steve
By: 'Roy and Nigel'
May 18,2018
0 people found
this helpful
After losing our mum my brother and I had to clear her house before putting it on the market. This took 2 months it was very tiring and stressful but after contacting crosskeys Steve and Jon took the pressure off of us by taking the photos ...
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Comment on agent fees
Fair and competitive.
Was this helpful? Yes
By: Elaine James
May 25, 2018
View all comments (2)
As I'd used cross keys previously and was pleased with the service, when we lost our father I had no hesitation in suggesting to my brother we use them for the sale of my fathers bungalow. This was a difficult time for the family but I felt all the staff we met or spoke with, from the first valuation appointment to the sale negotiation and keeping us up to date with the sale progression made it as pain free as possible. Many thanks from Elaine and Andy ...

“ Outstanding service... ”

May 16,2018
Minithumbup
Carol
Megan Gilmour
By: 'Sheila Davies'
May 16,2018
0 people found
this helpful
I have dealt with other estate agents in the past for my letting property. Switching to Cross Keys was the best decision . Understanding, professional, .all queries, concerns dealt with right away. Nothing is too much trouble. Thank you very much....
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Comment on agent fees
Fee in line with type of property being rented
Was this helpful? Yes
By: Megan Gilmour
May 16, 2018
View all comments (1)
Hi Sheila, thank you very much for your kind comments! Kind regards Megan and Carol ...

“ Excellent Throughout... ”

May 11,2018
Minithumbup
Jo
Danielle
By: 'James'
May 11,2018
0 people found
this helpful
I needed to find a place to rent fairly quickly and the team were able to complete my application in a matter of days (including a day for me to complete the paperwork and return it) .They then accommodated my request to bring the move ...
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Comment on agent fees
I haven't got a lot to compare with however I did see higher and lower fees whilst looking but I was made aware of the fees from the start and was happy to go with them
Was this helpful? Yes
By: Jo Rees
May 14, 2018
View all comments (1)
Thank you for your lovely comments, we hope you are settling into your new home. Jo & Megan ...

“ Amazing... ”

May 07,2018
Minithumbup
Jo
Carol
By: 'Jo'
May 07,2018
0 people found
this helpful
A massive thank you to cross keys for arranging my rental property, they were fantastic, friendly and very helpful and made me feel at easy when talking to them on the phone or seeing them in person. Amazing branch!...
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Comment on agent fees
Yes very reasonable
Was this helpful? Yes
By: Joanne Rees
May 08, 2018
View all comments (1)
Thank you so much for your lovely comments, we wish you lots of luck in your new home. Jo & Carol ...

“ Helpfull... ”

Apr 28,2018
Minithumbup
Daniel Moore
Jon
By: 'Fay Foxwell'
Apr 28,2018
0 people found
this helpful
Daniel Moore was always very helpful. Responded quickly and went above and beyond the call of duty! We are very greatful to him for making our experience a positive one. Thank you Daniel...
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Comment on agent fees
N/a
Was this helpful? Yes
By: Jon Curtis
Jul 03, 2018
View all comments (2)
Thank you Faye for your kind review! ...

“ Third time seller!... ”

Apr 24,2018
Minithumbup
Jon
Jack Merriott MNAEA
By: 'L Smith'
Apr 24,2018
0 people found
this helpful
This is the third time I have successfully sold a property through Cross Keys. Once through the Stoke branch and more recently twice through the Mannamead office. The property I sold last winter was SSTC within the first 2 days of marketing. They have now sold ...
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Comment on agent fees
Low commission rate for such an impeccable service.
Was this helpful? Yes
By: Jon
Apr 25, 2018
View all comments (2)
Thanks Louise for your lovely comments! :) ...

“ Outstanding... ”

Apr 24,2018
Minithumbdown
Jon
Danielle
By: 'Kerrie Moore'
Apr 24,2018
0 people found
this helpful
From the moment we put our house on the market to completion, the staff at Crosskeys we're amazing! Special mention to Jon - he took our pics and put it on market ASAP for us - he sold our house on 2nd viewing- great ...
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Was this helpful? Yes
By: Jon
Apr 25, 2018
View all comments (3)
Thank you Kerrie for your lovely comments! I hope you and Darren love your new home! xx ...

“ House Sale... ”

Apr 23,2018
Minithumbup
Jon
Danielle
By: 'Mark'
Apr 23,2018
0 people found
this helpful
The sale of the house was conducted in a professional manner and the team at crosskeys work very hard to sell the property. Unfortunately the first sale fell through but with 24 hours they had secured another buyer for the house. They worked efficiently yet professionally ...
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Comment on agent fees
very reasonable
Was this helpful? Yes
By: Jon
Apr 25, 2018
View all comments (1)
Thank you so much Mark for your kind review, wishing you all the best for the future! ...

“ A positive and enjoyable house move... ”

Apr 22,2018
Minithumbup
Jo
Megan Gilmour
By: 'Louise'
Apr 22,2018
0 people found
this helpful
My partner and I have just began renting a property with cross keys. Our experience has been nothing but positive. Every staff member we have dealt with has been friendly and helpful....
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Comment on agent fees
Good.
Was this helpful? Yes
By: Jo Rees
Apr 23, 2018
View all comments (1)
Hi Louise, Thank you so much for your lovely comments. We wish you lots of luck in your new home. ...

“ Excellent... ”

Apr 18,2018
Minithumbup
Megan Gilmour
Carol
By: 'Darren'
Apr 18,2018
0 people found
this helpful
A pleasant experience in dealing with this team, extremely friendly and easy to talk with, they made the process of getting into our rented property very quick and seamless especially on a very tight timeline, excellent work Thank you...
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Was this helpful? Yes
By: Megan Gilmour
Apr 19, 2018
View all comments (1)
Hi Darren, thank you and all the best in your new home! Megan and Carol. ...

“ Top notch letting Agents... ”

Apr 16,2018
Minithumbup
Carol
Megan Gilmour
By: 'Jonathan‘s review'
Apr 16,2018
0 people found
this helpful
Just like to compliment all the Lettings team at Cross Keys Estate agents especially Carol Huxham & Megan Gilmour!! In the short time I have been dealing with them as a landlord they have kept me fully informed what is happening with my property & ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Megan Gilmour
Apr 17, 2018
View all comments (1)
Hi Jonathan, thank you very much for your lovely comments! Megan and Carol ...

“ Buying a house... ”

Apr 11,2018
Minithumbup
Danielle
By: 'Elaine'
Apr 11,2018
0 people found
this helpful
Danielle was brilliant right from the beginning when I put an offer in for the purchase of the house. She kept me informed during the whole process , which was very reassuring. It all went very smoothly and efficiently....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Danielle
Apr 11, 2018
View all comments (1)
Thank you so much Elaine for your kind review, I hope you will be really happy in your new home! ...
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
98% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£17,000
  • Max: Β£342,500

Letting
  • Min: Β£0
  • Max: Β£150,000

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
45 0 52 1 104 3 60 0 5 0
Staff picture Jack Merriott MNAEA
(137)

Staff picture Steve
(26)

Staff picture Jon
(150)

Staff picture Craig
(23)

Staff picture Rob
(178)

Staff picture Carol
(31)

Staff picture Daniel Moore
(27)

Staff picture Megan Gilmour
(60)

Staff picture Danielle
(38)

Staff picture Jo
(5)

Staff picture Phillip
(0)

Fees

No fees set.
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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Branch - Mannamead, Plymouth, PL4

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