• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Carol Huxham
    Carol Huxham
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
  • Danielle Gibbons
    Danielle Gibbons
No description for branch.
Cross Keys Estates

Cherry Tree House, 34 Mannamead Road Mannamead, Plymouth
Devon
PL4 7AF

01752 500018
Dec 16,2017
Minithumbup
Jon Curtis MNAEA
Steve Jones FNAEA MARLA
By: 'Maureen & Roy Bennett'
Dec 16,2017
0 people found
this helpful
This is the most brilliant estate agents ever! Jon managed to keep our spirits high even when things seemed impossible because of a really long difficult chain. Always easy to contact and ready to sort out any problems. When he went on holiday Steve took over seamlessly to ensure the sale still went smoothly. Behind the scenes, Craig did an excellent job. Overall the best estate agents we've ever used. Hopefully we will not move again but if we do we will be using them again....
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Comment on agent fees
Fees were reasonable for the work they did.
Was this helpful? Yes
Dec 06,2017
Minithumbup
Daniel Moore
By: 'Gareth'
Dec 06,2017
0 people found
this helpful
Dan was very professional throughout the process and was very friendly and polite. Dan was happy to answer questions and gathered further information from the seller when he didn't have this to hand....
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Was this helpful? Yes
Nov 29,2017
Minithumbup
Jon Curtis MNAEA
By: 'Charlotte&Perry'
Nov 29,2017
0 people found
this helpful
John has helped us tremendously after an unpleasant experience with a previous estate agent. Very friendly and on time always, answered all of our questions and kept us informed all the way through the process. We will use crosskeys again....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Nov 30, 2017
View all comments (1)
Thank you Charlotte & Perry for your lovely review, I hope you will be very happy in your lovely new home and I look forward to giving you the keys on Monday! ...
Nov 28,2017
Minithumbup
Jon Curtis MNAEA
Daniel Moore
By: 'Simon Cross'
Nov 28,2017
0 people found
this helpful
Great service from the initial valuation until completion happened last week. Lots of communication from Jon and his team and most importantly no "hard sell" like I had from the 2 corporate agents that I invited out to value the property. I also took their recommendation for a solicitor and I have to say I was so pleased I did as they were very good (and local!)...
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Comment on agent fees
Very competetive
Was this helpful? Yes
By: Jon
Nov 30, 2017
View all comments (1)
Thank you so much for your kind review, I'm pleased to hear such positive words about myself and our team! ...
Nov 14,2017
Minithumbup
Jon Curtis MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'Jon'
Nov 14,2017
0 people found
this helpful
Fantastic service,from the beginning What should have been a simple transaction,no chain,did not prove simple! jon and Craig were wonderful,kept me in touch,and were just SO helpful I do not live in Plymouth,Jon did the viewings and kept me informed after each one...
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Was this helpful? Yes
By: Jon
Nov 15, 2017
View all comments (1)
Thank you so much for such a lovely review, I am so pleased that you have found our service to be fantastic and I would like to wish you all the best for the future! ...
Nov 13,2017
Minithumbup
Jon Curtis MNAEA
Jack Merriott MNAEA
By: 'Sean M'
Nov 13,2017
0 people found
this helpful
From my very first enquiry the service I received was First Class. Every single interaction with the staff of Cross Keys was a pleasurable experience. The attention to detail was of particular note, I even received a phone call from the office to tell me their agent (Jon) was going to be five minutes late due to traffic. At our first meeting I was fully appraised of the current market situation and it was obvious that Cross Keys had excellent market knowledge. Following the house going on the...
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Comment on agent fees
Very competitive and excellent value and service for money.
Was this helpful? Yes
By: Jon
Nov 13, 2017
View all comments (1)
Thank you so much Sean for your lovely review, I'm delighted to hear that you are so happy with our service! ...
Nov 13,2017
Minithumbup
Megan Gilmour
By: 'Angela'
Nov 13,2017
0 people found
this helpful
We have been using Crosskeys for over 3 years and the service we have received from the Mannamead team and in particular Carol and Jake has been consistently excellent. Earlier this year our tenants moved out and Megan took over as our liaison with Crosskeys and I'm delighted to say that her approach and service has been excellent too and we are looking forward to our new tenants moving in shortly....
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Comment on agent fees
Value for money and the peace of mind they bring us
Was this helpful? Yes
By: Megan Gilmour
Nov 14, 2017
View all comments (1)
Hi Angela! thank you from the whole team, we really appreciate your kind comments and hope your new tenants will be happy in their new home. ...
Nov 11,2017
Minithumbup
Jon Curtis MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'Happy Client'
Nov 11,2017
0 people found
this helpful
Professional and knowedgable of area and property type I was looking to sell. Enthusiastic without the unnecessary flannel. Polite and courteous. Emails and telephone calls dealt with in a tinely manner. Office staff friendly, helpful and equally up to speed with the day to day happenings eith regard to my property sale. Pheobe Williams in particular. My property sold on the first viewing , negotiations were skillfully dealt with to achieve asking price. From that point to completion was a smoot...
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Comment on agent fees
Fair and competitive.
Was this helpful? Yes
By: Jon
Nov 11, 2017
View all comments (1)
Thank you so much for your kind review, I'm delighted to hear such good things about our service! You had a lovely property which was a pleasure to help sell... wishing you all the very best for the future! ...
Nov 08,2017
Minithumbup
Jon Curtis MNAEA
By: 'Deb Hinchcliffe'
Nov 08,2017
0 people found
this helpful
Thank you so much to you and your team for the professional help, advice and support during the recent sale of Hinton Court. I knew it would never be easy but thankfully due to Crosskeys dogged determination we eventually achieved a sale albeit after a long protracted legal wrangle all due to the lease. Your updates were particularly helpful and it was reassuring to know that you were in my corner. Thanks once again. I would have no hesitation in recommending Crosskeys to friends or relati...
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Comment on agent fees
The fee was fair as a vendor and the agent earnt every penny.
Was this helpful? Yes
By: Jon
Nov 08, 2017
View all comments (1)
Thank you so much Debs for your lovely review, it really does mean a lot to myself and the rest of the team here in the Mannamead Office. Wishing you all the best for the future and you know where we are if you ever need us! ...
Nov 08,2017
Minithumbup
Steve Jones FNAEA MARLA
Megan Gilmour
By: 'Daniel'
Nov 08,2017
0 people found
this helpful
I bought my house over four years ago from Cross Keys Estates and had a great service, and when deciding to rent the property out, to faciltate a relocation for work, I knew that I would be in safe hands the second time around. Cross Keys were able to work around me and were able to respond quickly and professionally at all times. From coming over the same day to value the property and to talk me through the options; to coming at short notice to sign agreements and take photographs; and now to k...
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Comment on agent fees
Cross Keys Estates charge fair fees - Fees were at/below what I expected, and were reasonable to both landlord and tenant.
Was this helpful? Yes
By: Megan Gilmour
Nov 09, 2017
View all comments (1)
Thank you very much for your lovely comments! on behalf of myself, Steve, Carol and Jake we thank you for using Cross Keys Estates and look forward to continuing our ongoing relationship with you. ...
Nov 07,2017
Minithumbup
Jon Curtis MNAEA
By: 'Jane Lloyd'
Nov 07,2017
0 people found
this helpful
Excellent service from cross Keys. John was particularly helpful and always returned my calls and dealt with any issues or questions I had along the way. My stress level was kept low as everyone at this branch was very helpful and easy to talk to. I can't thank them enough for all the assistance I had and would most definitely use them again. Many thanks to Cross Keys and especially John....
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Comment on agent fees
Good.
Was this helpful? Yes
By: Jon
Nov 08, 2017
View all comments (1)
Thank you so much Jane for your kind review, I hope you will be very happy in your new home! ...
Nov 06,2017
Minithumbup
Daniel Moore
Jon Curtis MNAEA
By: 'Carol Ager'
Nov 06,2017
0 people found
this helpful
We have nothing but good things to say about Crosskeys at Mannamead. They have made selling our property so easy,we've not had to worry about anything they have done it all. Their fees are more than fair too....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Nov 07, 2017
View all comments (1)
Thank you so much Carole for taking the time to write us a review, I am delighted to hear such good things about our team! Wishing you all the best for the future! ...
Nov 03,2017
Minithumbup
Megan Gilmour
By: 'Darren'
Nov 03,2017
0 people found
this helpful
This was my first time renting a property and both Jake and Megan have made the process really smooth and easy to understand. They have been extremely helpful and responded in a very timely manner to any questions or queries that I had. Would recommend to anyone...
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Was this helpful? Yes
By: Megan Gilmour
Nov 06, 2017
View all comments (1)
Thank you very much for your kind comments, all the best in your new home. ...
Oct 24,2017
Minithumbup
Jon Curtis MNAEA
By: 'LAS'
Oct 24,2017
0 people found
this helpful
First used them to purchase a property earlier in the year and recently sold through them too - less than 6 weeks from offer to completion! Had viewings within hours of signing up. Love Jon's friendly and outgoing personality; couldn't recommend him enough. Thank you Cross Keys....
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Comment on agent fees
On par with other Agents.
Was this helpful? Yes
By: Jon
Oct 24, 2017
View all comments (1)
Thank you so much Lynette for your kind review, I'm so pleased that the process has gone very smoothly and that you are happy with our service! Wishing you and your family all the very best for the future! ...
Oct 19,2017
Minithumbup
Jon Curtis MNAEA
Daniel Moore
By: 'Jake'
Oct 19,2017
1 people found
this helpful
I initially advertised my property wth another agent in Plymouth and had the property on with them for quite a while but nothing came of it. Fortunately I recevied an email from Jon who had noticed my property on the market. I originally bought the house when it was sold with Cross Keys and thought they were great so I gave them a go at selling the house. They managed to get full asking price on the house (minus a couple of items of furniture) so I was very happy with that. They were also ve...
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Comment on agent fees
Good - Competitive
Was this helpful? Yes
By: Jon
Oct 20, 2017
View all comments (1)
Thank you Jake for your kind review, I am pleased that you have found our service to be good the second time around as well! We always endeavor to have the best communication so your comments will be noted and we will be sure to get back to the perfect standard you received last time! ...
Oct 01,2017
Minithumbup
Jon Curtis MNAEA
By: 'Carolyn'
Oct 01,2017
0 people found
this helpful
Jon has been a dream to work with from start to finish. Pushing and pushing and pushing for viewings, updating us (or asking a colleague to do so) after every one, replying to phone calls/E-mails within minutes. I cannot thank him enough. I have never known Estate Agency service like it. We have another house to sell soon and we will be straight back....
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Comment on agent fees
We were able to negotiate to the fee we were prepared to pay. Having said that, I have noticed that fees are dropping even lower in other EAs, so there might well be room for further negotiation next time!
Was this helpful? Yes
By: Jon
Oct 16, 2017
View all comments (1)
Thank you Carolyn for taking the time to write a lovely review... I am delighted to have had the opportunity to sell the property for you and I look forward to the next one! ...
Sep 25,2017
Minithumbup
Jon Curtis MNAEA
Daniel Moore
By: 'Mr S Watt's'
Sep 25,2017
0 people found
this helpful
The service we received from Cross Keys was excellent. All the staff were very professional, genuine and actually seemed to care about getting a good deal for us. They handled the whole process without any of the usual fuss and drama we've experienced with other agents in the past. We followed their sound advice throughout and are extremely happy with the outcome....
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Comment on agent fees
In-line with the market
Was this helpful? Yes
By: Jon
Oct 16, 2017
View all comments (1)
Thank you Steve & Lydia for your kind words of praise for our team, we are delighted that you have found our services to be top quality and I hope you will be very happy in your beautiful new home! ...
Sep 25,2017
Minithumbup
Jon Curtis MNAEA
By: 'Robyn'
Sep 25,2017
0 people found
this helpful
Brilliant estate agents for both sale and purchase. Jon and Phoebe were really helpful throughout both our transactions, quick to respond to emails and phone calls making the process really smooth for us. They acted throughout with our best interests first. Thank you!!...
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Comment on agent fees
Fees for our sale were really reasonable, a lot lower than we were quoted by other local estate agents and they were worth every penny!!
Was this helpful? Yes
By: Jon
Oct 16, 2017
View all comments (1)
Thank you Robyn for such a lovely review, we hope that you and Jed enjoy your lovely new home! ...
Aug 30,2017
Minithumbup
Jon Curtis MNAEA
By: 'Chantell'
Aug 30,2017
1 people found
this helpful
Very efficient. Kept us informed constantly with progress and relevent updates. Very polite and well mannered. Very accommodating when arranging viewings....
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Was this helpful? Yes
By: Jon
Aug 31, 2017
View all comments (1)
Thank you for taking the time to write us a review, I hope you are enjoying your new home! ...
Aug 25,2017
Minithumbup
Jon Curtis MNAEA
By: 'Kieran'
Aug 25,2017
1 people found
this helpful
Thank you to the team at Cross Keys for your help selling our flat, Phoebe particularly for chasing the solicitors and keeping us updated at all times!...
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Was this helpful? Yes
By: Jon
Aug 31, 2017
View all comments (1)
Thank you for taking the time to write us a review, we are glad you have found the experience of selling your property to be a good one! ...
Aug 25,2017
Minithumbup
Jon Curtis MNAEA
Daniel Moore
By: 'Paul'
Aug 25,2017
0 people found
this helpful
The team were friendly and welcoming. They kept me involved in the process with good communication throughout. It was a pleasure to deal with them. Thank you....
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Comment on agent fees
Unknown as I was purchasing
Was this helpful? Yes
By: Jon
Aug 31, 2017
View all comments (1)
Thank you Paul for writing us a good review, it is greatly appreciated! I hope that Ben is enjoying his new home! ...
Aug 22,2017
Minithumbup
Megan Gilmour
Daniel Moore
By: 'Maggie and Jack'
Aug 22,2017
0 people found
this helpful
Brilliant service from Cross Keys Estates. This was our first time renting and was extremely helpful throughout the process to finally moving in. We are really happy with the property and have received help during our move in. The staff were really friendly, and thank you to Daniel for welcoming us into the office. Thank you Megan for helping us move into our new home to which will help us to continue our studies at university. Thank you for also understanding our situation and going through eve...
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Comment on agent fees
Good. Reservation fee was a bit expensive.
Was this helpful? Yes
Aug 15,2017
Minithumbup
Jon Curtis MNAEA
By: 'James and Fiona'
Aug 15,2017
1 people found
this helpful
Firstly we would like to thank Jon for your fantastic service. Jon has an infectious enthusiasm and warmth. Cross Keys took over our property from another agent and We received two offers on the first day, one of which we accepted. Unfortunately the buyer pulled out and we thought we would lose the ongoing purchase. But Jon came back from his well deserved holiday,lined up a load of viewings and sold it again! We honestly can not thank you enough! We would also like to thank Phoebe for keeping u...
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon
Aug 16, 2017
View all comments (1)
Thank you so much for taking the time to write such a nice review, I'm glad that you are pleased with our service and I hope all goes well when you move into your new home on Friday! ...
Jul 31,2017
Minithumbdown
Carol Huxham
Jake Brown
By: 'Jade and robbie'
Jul 31,2017
0 people found
this helpful
Very friendly and helpful, glad to be renting our first flat with them, they always make sure you are satisfied with what they are offering and always there to help....
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Comment on agent fees
Fee's are a reasonable price, cheapest we have seen in the plymouth area
Was this helpful? Yes
Jul 24,2017
Minithumbup
Jon Curtis MNAEA
Craig McMillan Duncan MNAEA DipDEA
By: 'Izzie'
Jul 24,2017
0 people found
this helpful
have never had such a positive experience selling a property. The team in Mannamead, in particular Craig, Jon and Phoebe have been extremely proactive. I had the property on with another agent previously and the house did not sell. Jack (from Cross Keys Stoke office) gave me some invaluable advice on a couple of changes when he came out to see it in the first instance and it sold quickly and I got more than I had thought I would. The flexibility around how you are contacted was so beneficia...
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Comment on agent fees
The fees were competitive with the other agents I had out.
Was this helpful? Yes
By: Jon
Jul 25, 2017
View all comments (1)
Thank you so much Izzie for taking the time to write such a lovely review. Wishing you all the very best for the future! ...
Jul 24,2017
Minithumbup
Jack Merriott MNAEA
Daniel Moore
By: 'Sue and Jill'
Jul 24,2017
0 people found
this helpful
Hi my sister and I met Jack in the Stoke Branch which is decorated so fabulously! He was lovely to talk to. very kind and empathetic when dealing with the sale of our late brother's properties. We were kept up to date with all the progress and viewings and listened to what we wanted particularly with the home our brother and mum shared before they both passed away, A brilliant company with great, polite staff. we would highly recommend....
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Comment on agent fees
We've never sold a property before and as our brother originally let one of his properties through Cross keys we decided to sell through them. I think the cost was reasonable for the service we received
Was this helpful? Yes
Jul 23,2017
Minithumbup
Jon Curtis MNAEA
By: 'Matt and stacey scott'
Jul 23,2017
0 people found
this helpful
Jon is professional and genuine. Jon is always willing to answer any questions or worries you may have whilst making you feel at ease. He has a great understanding of his job and gets to know the clients he is serving to help sell your house. Very happy with Jon...
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Comment on agent fees
Fees are good
Was this helpful? Yes
By: Jon
Jul 24, 2017
View all comments (1)
Thank you Matt & Stacey for your kind review, I'm so pleased that you are finally into your lovely new home and wish you many happy years there! ...
Jul 17,2017
Minithumbup
Jake Brown
Megan Gilmour
By: 'LJG'
Jul 17,2017
0 people found
this helpful
Excellent agents, very efficient, polite and helpful. Excellent progression with application and all questions answered. Would easily recommend to anyone....
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Comment on agent fees
Very affordable fees.
Was this helpful? Yes
Jul 03,2017
Minithumbup
Jon Curtis MNAEA
By: 'Lola S'
Jul 03,2017
0 people found
this helpful
Jon did a fantastic job organising an early and convenient booking for us of the property we ended up purchasing. The viewing was relaxed, friendly, informative without being pushy or unengaged. Communication throughout was timely and I was always able to speak to someone when I needed to. Great work....
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Was this helpful? Yes
Jun 21,2017
Minithumbup
Jake Brown
Megan Gilmour
By: 'Suzanne B'
Jun 21,2017
0 people found
this helpful
Excellent service provided by both agents. Helpful, polite and incredibly efficient service. Wonderful agents would happily recommend to any friends or family....
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Comment on agent fees
Good
Was this helpful? Yes
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£17,000
  • Max: Β£342,500

Letting
  • Min: Β£0
  • Max: Β£150,000

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
29 0 39 1 72 1 38 0 1 0
Jack Merriott MNAEA Jack Merriott MNAEA
Director
119 reviews

About Jack Jack is one of the co-founders of Cross Keys Estates and has been instrumental in making Cross Keys what it is today, a successful Independent company with old fashion View full profile
Jon Curtis MNAEA Jon Curtis MNAEA
Senior Property Consultant (Sales)
104 reviews

About Jon I have been in estate agency since 2010, when I joined a local, independent Company at the tender age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, p View full profile
Tom Duncan DipDEA Tom Duncan DipDEA
Property Consultant (Sales)
63 reviews

About Tom I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very p View full profile
Steve Jones FNAEA MARLA Steve Jones FNAEA MARLA
Director
17 reviews

About Steve I am a Director of the Company and a vastly experienced Estate Agent, having worked within the industry since 1978 throughout Devon and Cornwall, but predominantly within Plymouth City. My enthusia View full profile
Rob Down MNAEA Rob Down MNAEA
Senior Property Consultant (Sales)
148 reviews

About Rob I have been working at Cross Keys for a few years now, what inspired me to get started in the industry was a passion for architecture, Internal design and building renovations. Being based in the S View full profile
Carol Huxham Carol Huxham
Lettings Manager
15 reviews

About Carol I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge View full profile
Craig McMillan Duncan MNAEA DipDEA Craig McMillan Duncan MNAEA DipDEA
Director
21 reviews

About Craig Craig, has been with the company since 2003 and is a local lad who went to school and was brought up in the Stoke area. He is also the Energy Assessor for the company and can provide Domestics in anti View full profile
Jake Brown Jake Brown
Property Consultant (Lettings)
54 reviews

About Jake As Sales and Lettings Consultant, my role within the company is to conduct viewings, man the office and deal with all general enquiries with regards to both our sales and lettings properties. I am ver View full profile
Megan Gilmour Megan Gilmour
Property Consultant (Lettings)
37 reviews

About Megan My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in View full profile
Daniel Moore Daniel Moore
Property Consultant (Sales)
8 reviews

About Daniel My name is Daniel and I joined Cross Keys Estates after 3 years in retail. I knew it wasn’t a career I wanted to pursue and I was looking for something I could be proud of. I moved to Plymouth f View full profile
Danielle Gibbons Danielle Gibbons
Property Consultant (Sales)
0 reviews

About Danielle I have worked in the property industry in Plymouth since 2012 and absolutely love it. My role within Cross Keys Estates is that of a Property Consultant for Sales and I am based in the Mannamead offi View full profile

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Fees

No fees set.
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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