• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Jade Shapcott
    Jade Shapcott
  • Carol Huxham
    Carol Huxham
  • Daniel Moore
    Daniel Moore
  • Megan Gilmour
    Megan Gilmour
  • Danielle Gibbons
    Danielle Gibbons
  • Nicky Herbert
    Nicky Herbert
  • Jo Rees
    Jo Rees
  • claim your profile
    Jonathan
No description for branch.
Cross Keys Estates

Cherry Tree House, 34 Mannamead Road Mannamead, Plymouth
Devon
PL4 7AF

01752 500018
Oct 12,2016
Minithumbup
By: 'Leigh-Anne Boyne'
Oct 12,2016
0 people found
this helpful
Our experience with Cross Keys was great. First time buyers with no clue at all! Aimee was always available and helped every step of the way and answered all our questions no matter what they were....
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Was this helpful? Yes
By: Aimee
Oct 12, 2016
View all comments (1)
Hi Leigh-Anne, thanks so much for your lovely review, hope you've settled in nicely to your new home :) ...
Sep 28,2016
Minithumbup
Jon Curtis MNAEA
By: 'Chloe'
Sep 28,2016
0 people found
this helpful
I have recently been searching for a house in the Plymstock area and although I didn't end up buying through Cross Keys they were extremely helpful whilst I was looking. Jon and Aimee were very helpful and i would highly recommend them! Thank youux...
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Comment on agent fees
Fair
Was this helpful? Yes
By: Aimee
Sep 28, 2016
View all comments (1)
Hi Chloe, thanks so much for your lovely review, hope your purchase goes well! ...
Sep 26,2016
Minithumbup
Steve Jones FNAEA MARLA
By: 'Nicola & Chris'
Sep 26,2016
0 people found
this helpful
Cross Keys is the best estate agent we have ever had dealings with. They were always available whether we popped in or on the end of the phone. The staff were very friendly and helpful and the office decor was stunning and very welcoming. The ...
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Comment on agent fees
We received a first class service and were very happy with the fees.
Was this helpful? Yes
Sep 22,2016
Minithumbup
Megan Gilmour
By: 'Toby and Lucy'
Sep 22,2016
0 people found
this helpful
Jake is very personable, honest and helpful. Even though he didn't know if the flat is haunted (which we're pretty sure it isn't), he was very knowledgeable about the rest of the flat, and made the whole process very easy and enjoyable!...
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Comment on agent fees
Good.
Was this helpful? Yes
Sep 13,2016
Minithumbup
Jon Curtis MNAEA
Jack Merriott MNAEA
By: 'Janey H'
Sep 13,2016
0 people found
this helpful
We had a rather complicated purchase of a big old house with lots of problems. Jon demonstrated endless patience with us and good humour in challenging circumstances. He was professional, honest and reliable. As a consequence of his, and latterly Jacks, hard work we sold ...
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Comment on agent fees
Good fees, no tie in, as we bought and sold through them we had a discount.
Was this helpful? Yes
By: Jon Curtis
Sep 13, 2016
View all comments (1)
Thank you Jane for your lovely review! It was certainly a strenuous process which all came together in the end... hope you have all settled into your new home! ...
Aug 30,2016
Minithumbup
Jon Curtis MNAEA
By: 'Liz'
Aug 30,2016
0 people found
this helpful
Excellent, professional service from initial valuation from Steve Jones through to completion. Steve knew the market well and got the price right, Jon found the buyer quickly and kept watch on the property while it was vacant, Aimee did an excellent job of keeping me ...
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Comment on agent fees
Clear fee structure based on a percentage of the sales price. Therefore an incentive to get a better price
Was this helpful? Yes
By: Jon Curtis
Aug 30, 2016
View all comments (2)
Thank you Liz for your kind review, I am delighted that you are pleased with our services and wish you and your family all the best for the future! ...
Aug 18,2016
Minithumbup
Carol Huxham
By: 'Russ Wiliams'
Aug 18,2016
0 people found
this helpful
I have used Cross Keys in the past to sell a property, based on there excellent advice the property sold for the asking price in one day of being marketed. I now use them to let a property and once again have received excellent service, ...
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Comment on agent fees
very fair
Was this helpful? Yes
By: carol huxham
Aug 18, 2016
View all comments (1)
Thanks for the lovely comments ...
Aug 15,2016
Minithumbup
Jon Curtis MNAEA
By: 'Mervyn'
Aug 15,2016
0 people found
this helpful
I was so impressed with the professionalism of Aimee & jon on a house viewing that I called them and asked them to help with the sale with our house. This was the best decision we made as the house sold for the top end ...
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Comment on agent fees
The fees was fair and the lowest out of the three quotes we had.
Was this helpful? Yes
By: Jon Curtis
Aug 15, 2016
View all comments (2)
Thank you Mervyn for your kind review! I hope you are enjoying life in your new home! ...
Aug 12,2016
Minithumbup
By: 'Phillip and Wendy Ellis'
Aug 12,2016
0 people found
this helpful
Aimee was a very profession, courteous and helpful member of staff and continually updated us to ensure a successful completion on our recent property sale. We can do no more than highly recommend Aimee Mitchell and Crosskeys...
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Comment on agent fees
Good
Was this helpful? Yes
By: Aimee
Aug 12, 2016
View all comments (1)
Thank you so much for your lovely comments, It was a pleasure dealing with you both! ...
Aug 01,2016
Minithumbup
Megan Gilmour
By: 'Gibbers'
Aug 01,2016
0 people found
this helpful
Our dealings with Cross Keys Estate Agents were a pleasure from beginning to end. Megan showed us the property and was delightful, informative and enthusiastic. When we visited her in the office to submit our application she was all of the aforementioned and great with ...
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Comment on agent fees
The fees are better than many other Estate Agents
Was this helpful? Yes
Jul 19,2016
Minithumbup
Jon Curtis MNAEA
By: 'Nicola from Plymouth'
Jul 19,2016
1 people found
this helpful
From our first meeting Jon Curtis had probably won the job of selling my home although I had five different companies in to value it. I am well use to salesmen and patter as my father was a commercial traveller in clothes and all types ...
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Comment on agent fees
The fees were probably the lowest I would have been able to find
Was this helpful? Yes
By: Jon Curtis
Jul 19, 2016
View all comments (1)
Thank you Nicola for such a lovely review, we will continue to work hard and make sure that the sale goes through to completion! ...
Jul 15,2016
Minithumbup
Megan Gilmour
By: 'Dan'
Jul 15,2016
0 people found
this helpful
I recently rented a property with Cross Keys and have been given a highly professional service alongside and genuine human warmth that is becoming rare in the modern day. Megan specifically has been the epitome of this through her genuine kindness and displaying a high ...
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Comment on agent fees
good
Was this helpful? Yes
Jul 11,2016
Minithumbup
Jon Curtis MNAEA
By: 'Caroline'
Jul 11,2016
0 people found
this helpful
Cross Keys were very efficient and prompt in responding to all of my queries. Aimee in particular was a great help in chasing up solicitors and keeping the sale on track....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Jon Curtis
Jul 11, 2016
View all comments (1)
Thank you Caroline for your kind review. Wishing you all the best in your new home! ...
Jun 29,2016
Minithumbup
Jon Curtis MNAEA
By: 'Sally'
Jun 29,2016
0 people found
this helpful
I met representatives from 3 estate agents. Jon was the most knowledgeable, very personable, and someone I connected with. Cross Keys was undoubtedly the best choice as my flat was sold quickly without complication. I do not live in Plymouth, and found both Jon Aimee and ...
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Was this helpful? Yes
By: Chris Butler
Jul 06, 2016
View all comments (3)
Thank you for swift service in getting our property sorted. I'd been around several properties before and the agents were selling me some right toilets, basically insulting my intelligence. Thanks to the team for not doing this. ...
Jun 27,2016
Minithumbup
Jon Curtis MNAEA
By: 'Lynn Harland'
Jun 27,2016
0 people found
this helpful
In my 72 years of house moving, I can honestly say that Cross Keys, and in particular, Jon and Aimee are the best estate agents I have ever used. I can not speak too highly of them. Defiantly recommend....
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Was this helpful? Yes
By: Aimee
Jun 29, 2016
View all comments (2)
Thank you so much for your lovely comments Lynn, it's really appreciated. ...
Jun 02,2016
Minithumbup
Jon Curtis MNAEA
By: 'Aimee'
Jun 02,2016
0 people found
this helpful
Cross key's have been an absolute pleasure to work with. As a first time tenant this was all new to me and they could not have been more helpful. Very prompt with all correspondence, punctual and polite. Can't thank you enough....
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Comment on agent fees
Good
Was this helpful? Yes
By: Jon Curtis
Jun 02, 2016
View all comments (1)
Thank you Aimee for your kind review, I'm delighted that you have found your first letting experience to be a pleasant process with Cross Keys. Wishing you all the very best for the future in your new home! ...
Jun 01,2016
Minithumbup
Jon Curtis MNAEA
By: 'Jake Roberts'
Jun 01,2016
0 people found
this helpful
Overall experience with Cross Key Estates was great. Major irritant of dealing with almost any business is the length of time it can take people to reply to emails. No problem there with Aimee. She would reply most often within the hour which made moving ...
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Comment on agent fees
I was a buyer not a seller.
Was this helpful? Yes
By: Aimee
Jun 01, 2016
View all comments (2)
Hi Jake, thank you very much for your lovely comments, I hope you and Kaya are all settled into your new home! ...
May 10,2016
Minithumbup
Jon Curtis MNAEA
By: 'Jude and Michelle'
May 10,2016
0 people found
this helpful
We are in the final stages of selling our home through Cross Keys and can not speak highly enough of both Jon and Aimee. We invited three different agencies to meet with us and value our property. However, from the moment we met Jon we ...
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Comment on agent fees
Fantastic value for money for a really personal and first class service.
Was this helpful? Yes
By: Jon Curtis
May 17, 2016
View all comments (2)
Thank you Jude for your lovely review! Wishing you all the best for the future and we hope to work with you again to! ...
May 10,2016
Minithumbup
Steve Jones FNAEA MARLA
By: 'Excellence'
May 10,2016
0 people found
this helpful
Steve, Jake, Carol and Megan I wish to thank you all for your hard work in finding me the perfect tenant and putting up with my special requests! you provided a professional but personal service at all times making me feel a valued client and ...
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Comment on agent fees
Normal
Was this helpful? Yes
May 09,2016
Minithumbup
Jon Curtis MNAEA
By: 'Steve'
May 09,2016
0 people found
this helpful
Cross Keys did a brilliant job in selling 3 of my student houses, all sold within a few weeks and all managed to complete smoothly and swiftly! Aimee did a brilliant job keeping me informed and handled all 3 sales brilliantly. Would highly recommend....
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Comment on agent fees
good
Was this helpful? Yes
Apr 30,2016
Minithumbup
Megan Gilmour
By: 'Curtis & Matt'
Apr 30,2016
0 people found
this helpful
Jake Brown is hands down one of the friendliest and helpful people we have ever had the pleasure to meet! He has gone the extra mile for the both of us since day 1 and has even now we are still shocked on just how much ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Megan
May 03, 2016
View all comments (1)
Thank you very much for your kind words, I hope you are both settling in well. ...
Apr 30,2016
Minithumbup
Carol Huxham
By: 'Josh & Louise Brown'
Apr 30,2016
0 people found
this helpful
The agents at Cross Keys Estates were extremely helpful and made it stress free by keeping us updated. They were extremely approachable and professional highly recommend this company....
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Comment on agent fees
Brilliant!
Was this helpful? Yes
By: Jake Brown & Carol
May 03, 2016
View all comments (1)
thank you very much for your lovely comments ...
Apr 27,2016
Minithumbup
By: 'Devonpropsearch'
Apr 27,2016
0 people found
this helpful
As a Buy to Let Investor I have purchased 2 properties from Cross Keys in the past 3 months, one from their Stoke Office the other from Mannamead. They are a very professional business and have lovely offices! Tom Duncan dealt with our first purchase and Craig ...
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Was this helpful? Yes
By: Tom
Apr 28, 2016
View all comments (3)
Thank you for your comments, and i hope you enjoy your new properties! ...
Apr 27,2016
Minithumbup
Carol Huxham
By: 'mrs d partridge'
Apr 27,2016
0 people found
this helpful
Second time using crosskeys tennant find only service. Would highly reccommend them to anyone They deliver a fast first class service from start to end, all the staff are friendly and very afficient. Tried other companys but nothing compares to crosskeys. We will certainly be ...
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Was this helpful? Yes
Apr 26,2016
Minithumbup
Jon Curtis MNAEA
Jack Merriott MNAEA
By: 'Nicky and Simon'
Apr 26,2016
0 people found
this helpful
NEVER EASY!!!!! House vacant,tidy,competitive price,great location, how complicated can it be?????? VERY!!!!!! Luckily for us,the team did the job, sorting through a barrage of offers from a variety of potential buyers and fingers crossed we will get to completion!!!! Many thanks ...
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Comment on agent fees
Very competitve!!!!!
Was this helpful? Yes
By: Jon Curtis
Apr 26, 2016
View all comments (1)
Many thanks for your lovely review, after a busy and stressful few days it's now full steam ahead to completion! ...
Apr 19,2016
Minithumbup
Carol Huxham
Megan Gilmour
By: 'Carole-Anne'
Apr 19,2016
0 people found
this helpful
100% professional and yet personable too. All staff involved were extremely helpful and understanding to our personal situation. By far the best service around Plymouth....
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Comment on agent fees
Fees were fair and inclusive of extras for guarantor ETC.
Was this helpful? Yes
By: carol
Apr 19, 2016
View all comments (1)
Thank you for the lovely comments. ...
Apr 08,2016
Minithumbup
Jon Curtis MNAEA
By: 'Kim S'
Apr 08,2016
0 people found
this helpful
Aimee was first class in handling a difficult sale which should have been easy but was complicated by the buyers buyers who kept falling by the wayside She kept us fully informed every step of the way and chased the other side non stop without ...
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Comment on agent fees
Fees good
Was this helpful? Yes
By: Aimee
Apr 11, 2016
View all comments (2)
Thank you so much for your lovely comments Kim, happy we got there in the end! ...
Apr 04,2016
Minithumbup
Jon Curtis MNAEA
By: 'Tracey'
Apr 04,2016
0 people found
this helpful
We found the service from both Jon and Aimee to be both professional, courteous, responsive as well as proactive. We have been most thankful for their assistance in our house purchase....
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Was this helpful? Yes
By: Jon Curtis
Apr 11, 2016
View all comments (1)
Thank you Tracey for that lovely review. Wishing you and Tom all the best in your lovely new home! ...
Mar 30,2016
Minithumbup
Jon Curtis MNAEA
By: 'Aimee C'
Mar 30,2016
0 people found
this helpful
Great service, regular updates and very professional. Cannot fault the service highly recommended. Thank you for all of your help :)...
read full review
Was this helpful? Yes
By: Jon Curtis
Apr 11, 2016
View all comments (2)
Thanks Aimee for your kind review, wishing you all the best for the future. ...
Mar 18,2016
Minithumbup
Jon Curtis MNAEA
By: 'Andy White'
Mar 18,2016
0 people found
this helpful
Really very pleased with the service from day one until completion. Extremely helpful, courteous and portrayed great professionalism throughout the process....
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Comment on agent fees
Very competitive
Was this helpful? Yes
By: Aimee
Mar 18, 2016
View all comments (1)
Thank you very much for your kind words Andy! ...
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£17,000
  • Max: Β£342,500

Letting
  • Min: Β£0
  • Max: Β£150,000

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
39 0 48 1 98 2 53 0 2 0
Jack Merriott MNAEA Jack Merriott MNAEA
Director
126 reviews

About Jack Jack is one of the co-founders of Cross Keys Estates and has been instrumental in making Cross Keys what it is today, a successful Independent company with old fashion View full profile
Steve Jones FNAEA MARLA Steve Jones FNAEA MARLA
Director
21 reviews

About Steve I am a Director of the Company and a vastly experienced Estate Agent, having worked within the industry since 1978 throughout Devon and Cornwall, but predominantly within Plymouth City. My enthusia View full profile
Tom Duncan DipDEA Tom Duncan DipDEA
Property Consultant (Sales)
70 reviews

About Tom I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very p View full profile
Jon Curtis MNAEA Jon Curtis MNAEA
Senior Property Consultant (Sales)
141 reviews

About Jon I have been in estate agency since 2010, when I joined a local, independent Company at the young age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, pu View full profile
Craig McMillan Duncan MNAEA DipDEA Craig McMillan Duncan MNAEA DipDEA
Director
23 reviews

About Craig Craig, has been with the company since 2003 and is a local lad who went to school and was brought up in the Stoke area. He is also the Energy Assessor for the company and can provide Domestics in anti View full profile
Rob Down MNAEA Rob Down MNAEA
Senior Property Consultant (Sales)
163 reviews

About Rob I have been working at Cross Keys for a few years now, what inspired me to get started in the industry was a passion for architecture, Internal design and building renovations. Being based in the S View full profile
Jade Shapcott Jade Shapcott
Property Consultant (Sales)
4 reviews

About Jade I'm Jade and I am based in the Stoke office I started off my career as an estate agent in a corporate estate agents in Plymouth where I learned all about the industry. After 4 years with them I took a View full profile
Carol Huxham Carol Huxham
Lettings Manager
27 reviews

About Carol I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge View full profile
Daniel Moore Daniel Moore
Property Consultant (Sales)
17 reviews

About Daniel My name is Daniel and I joined Cross Keys Estates after 3 years in retail. I knew it wasn’t a career I wanted to pursue and I was looking for something I could be proud of. I moved to Plymouth f View full profile
Megan Gilmour Megan Gilmour
Property Consultant (Lettings)
52 reviews

About Megan My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in View full profile
Danielle Gibbons Danielle Gibbons
Property Consultant (Sales)
22 reviews

About Danielle I have worked in the property industry in Plymouth since 2012 and absolutely love it. My role within Cross Keys Estates is that of a Property Consultant for Sales and I am based in the Mannamead offi View full profile
Nicky Herbert Nicky Herbert
Property Consultant (Sales)
6 reviews

About Nicky My name is Nicky and in recent years I finished studying at Plymouth University where I obtained a degree in Education. I took the decision to remain in Plymouth and absolutely love living in the Cit View full profile
Jo Rees Jo Rees
Property Consultant (Lettings)
0 reviews

About Jo My role within Cross Keys Estates is Residential Lettings Negotiator, which is a wide and varied roll involving visiting tenants for Inspections, conducting inventories and check-outs. I am fortunat View full profile
Jonathan  - upload your photo Jonathan
1 reviews

About Jonathan No description set View full profile

Fees

No fees set.
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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