• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Carol Huxham
    Carol Huxham
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
No description for branch.
Cross Keys Estates

Cherry Tree House, 34 Mannamead Road Mannamead, Plymouth
Devon
PL4 7AF

01752 500018
Mar 26,2015
Minithumbup
Jon Curtis MNAEA
By: 'Ian'
Mar 26,2015
0 people found
this helpful
Both members of staff were very helpful, helping me through the purchase first time buyer. The kept me fully informed of the progress and the next steps. The agent was on time for the viewing and, after showing me around, left me to go around again by myself allowing me some quiet time to contemplate the property. After the offer was made the office ensured that I was fully aware of the process and what was happening. This was very helpful as a first time buyer. Overall I found the experience no...
read full review
Was this helpful? Yes
By: Aimee
May 06, 2015
View all comments (2)
Thank you for your kind words, I really hope you are very happy in your new home. ...
Feb 04,2015
Minithumbup
Jon Curtis MNAEA
By: 'Emma'
Feb 04,2015
0 people found
this helpful
We found the staff at Cross Keys to be exceptional, and realistic, and a breath of fresh air unlike some estate agents you can find. The team were always quick to respond to messages and kept us up to date the whole way through the sale of our property. Nothing ever seemed too much for the team to take on which resulted in a quicker than expected sale, and we cannot thank them enough. We would highly recommend using Cross Keys, and if we ever find ourselves needing the same service, will not hes...
read full review
Comment on agent fees
We found that Cross Keys had by far the lowest fees, which then came as a surprise to find there were no hidden charges or fees in addition to the fee quoted.
Was this helpful? Yes
By: Aimee
Feb 09, 2015
View all comments (2)
Thank you so much for your kind words, I hope you are very happy in your new home. ...
Feb 01,2015
Minithumbup
By: 'Miss Braddon'
Feb 01,2015
0 people found
this helpful
Very helpful and informative with prospects of purchasing, she also arranged valuations and financial advice for us quickly and efficiently . Friendly and approachable. Would definitely recommend. a...
read full review
Was this helpful? Yes
By: Aimee
Feb 09, 2015
View all comments (1)
Thank you so much for your lovely comments. ...
Jan 29,2015
Minithumbup
By: 'Steve and Julie'
Jan 29,2015
0 people found
this helpful
We have recently rented out three of our properties through Cross Keys. Overall we have been very impressed with the service we have received from all members of staff who have always been more than helpful, friendly and efficient, especially Aimee. We highly recommend Cross Keys....
read full review
Was this helpful? Yes
By: Aimee
Feb 09, 2015
View all comments (1)
Thank you very much for your kind words! ...
Jan 08,2015
Minithumbup
By: 'Dean and Katie'
Jan 08,2015
0 people found
this helpful
Aimee made the whole experience of buying our new home very easy and enjoyable. She was very accommodating and friendly when we first met at our viewing and has since stayed in touch to make sure we have settled in. Every time I called her or emailed, she was quick to answer any questions we had. I would definitely recommend Cross Keys and especially Aimee. If I decide to move again then Aimee will be my first call. I wish her all the best for the future and I am sure she will be very successful...
read full review
Was this helpful? Yes
By: Aimee
Jan 08, 2015
View all comments (1)
Thank you so much for your kind words, I wish you all the best in your new home! ...
Dec 08,2014
Minithumbup
Steve Jones FNAEA MARLA
By: 'L Pitsakis'
Dec 08,2014
0 people found
this helpful
From start to finish the service I received was exceptional. Steve Jones visited my property for a valuation and within 24 hours my property was on the web! 2 days later viewings were booked and Jon Curtis regularly updated me by phone and email. Within 7 days I had an offer on the house, unfortunately due to the buyer the sale fell through. Aimee Mitchell & Jon were fantastic throughout the whole process and really understood how stressful the situation was due to me needing a quick sale. T...
read full review
Was this helpful? Yes
Nov 28,2014
Minithumbup
Jon Curtis MNAEA
By: 'Mr & Mrs Bookless-Browne'
Nov 28,2014
0 people found
this helpful
Thank you Cross Keys for a first class service in helping us to buy this property. We found your service to be very fast and efficient. We received regular communication at every stage and all the support we could have hoped for. It needed to go through quickly and that was what happened. Jon Curtis and Aimee Mitchell were utterly professional and nothing was too much trouble. We also use this company for lettings and would whole-heartedly recommend them to anyone....
read full review
Comment on agent fees
Very Fair indeed
Was this helpful? Yes
Nov 27,2014
Minithumbup
Steve Jones FNAEA MARLA
Jon Curtis MNAEA
By: 'D scott'
Nov 27,2014
0 people found
this helpful
Just wanted to say how pleased I was with the service from cross keys, right from the start, Steve Jones came to give his appraisal, he was so full of enthusiasm and so positive that I felt he was going to be the best one to handle the sale, although I had also had a recommend from someone else who had been very impressed. The photos were lovely, thanks Jon, and the brochure they produced was very good. Aimee was our point of contact and she really was amazing, held our hands all the way throu...
read full review
Comment on agent fees
Very good value
Was this helpful? Yes
Nov 16,2014
Minithumbup
Rob Down MNAEA
By: 'L Harwood'
Nov 16,2014
0 people found
this helpful
My experience with Cross Keys has been nothing but exceptional from day one. Rob took my call, on Friday, and I explained that we needed to sell the property within seven weeks. The market appraisal took place first thing Monday morning. I would like to say a BIG thank you to Jack who came out to appraise the property even though he should have been tucked up at home with the flu. Rob ensured he had all the necessary info and pictures to have the property on their website by the end of the day....
read full review
Comment on agent fees
They say you get what you pay for. We\'ll not at Cross Keys. You get a hell of a lot more. I was happy to pay the 1% fee.
Was this helpful? Yes
By: Aimee
Nov 17, 2014
View all comments (1)
Thank you so much for your kind words, it was a pleasure to meet you and a pleasure to have you as a client! I wish you the best of luck with everything and I hope to speak with you soon! Aimee ...
Nov 13,2014
Minithumbup
Jon Curtis MNAEA
By: 'Tim'
Nov 13,2014
0 people found
this helpful
Crosskeys kept us fully informed throughout what became an extended process when the first buyer had to withdraw, having lost their own buyer. The initial sale went well through comprehensive on-line details and photos (you can never have enough !), a well handled open day and bidding process; subsequently they kept a stream of buyers coming until a good second offer was received. Living out of the area their support and guidance was invaluable. Many thanks....
read full review
Was this helpful? Yes
Oct 14,2014
Minithumbup
By: 'Gary Sweet'
Oct 14,2014
0 people found
this helpful
Amiee Mitchell Wwas a true professional in everyway. It was great to feel that someone was actually coordinating the sale/purchase of the property I was buying. Would i recommend dealing with Amiee to anyone? Absolutely YES. It was lovely to see someone so young to have as much drive and passion as she got....
read full review
Was this helpful? Yes
By: Aimee
Oct 14, 2014
View all comments (1)
Thank you so much for your kind words Gary, it was a pleasure to deal with you as a buyer and I wish you all the best in your new home! ...
Sep 16,2014
Minithumbup
By: 'Munro'
Sep 16,2014
0 people found
this helpful
We have now sold two houses through crosskeys and would recommend them to family and friends too use in the future. Aimee was the agent that we had most dealings with, she was amazing, always friendly, understanding, fair and professional. One most admirable thing for me was the fact she wasn't fazed by showing people around when I was at work and while my dog was in the house. What I thought was going to be a major issue was made completely relaxed. Thanks Aimee for all your support and listeni...
read full review
Was this helpful? Yes
By: Aimee
Sep 17, 2014
View all comments (1)
Thank you so much for your lovely review! I hope you are settling into your new home, and I wish you all the best for the future! ...
Aug 19,2014
Minithumbup
By: 'Anne Styles'
Aug 19,2014
0 people found
this helpful
Aimee was involved throughout the whole process during which she maintained excellent communication and updating in a professional and timely manner. The process was delivered ina supportive and friendly way concluding in a successful transaction for all involved. Aimee was instrumental in this positive experience and we also recognise and appreciate the support of the whole team at Cross Keys who together provide a brilliant Estate Agency service. Highly recommended. Thank you....
read full review
Was this helpful? Yes
By: Aimee
Aug 21, 2014
View all comments (2)
Thank you so much for your kind words Anne, I'm so happy you have both settled into your new home and will most definitely stay in touch! Regards. ...
Aug 14,2014
Minithumbup
Jon Curtis MNAEA
By: 'Marion keane'
Aug 14,2014
0 people found
this helpful
Very pleased with the level of service I received, John was very helpful and kept me updated on all aspects of my purchase, would highly recommend Cross Keys to anybody wishing to buy or sell a property. Thank you for making a stressful time more bearable....
read full review
Was this helpful? Yes
By: Jon Curtis
Aug 21, 2014
View all comments (1)
Thank you again Marion, it was a pleasure dealing with you! ...
Aug 08,2014
Minithumbup
Jon Curtis MNAEA
By: 'Marion keane'
Aug 08,2014
0 people found
this helpful
I am very pleased with.the level of service i recieved from Jon, he was always very helpful and kept me informed of how my purchase was going at all times. I would highly recommend Jon and the Cross Keys team to anybody who is buying or selling. A stressful time made a bit more bearable, Thank You....
read full review
Was this helpful? Yes
By: Jon Curtis
Aug 12, 2014
View all comments (1)
Thank you so much for your words of praise Marion! After a long and stressful transaction i am so glad that you are now happily moved in to your home! We wish you all the best in the future! ...
Aug 02,2014
Minithumbup
Steve Jones FNAEA MARLA
By: 'Louise'
Aug 02,2014
0 people found
this helpful
We recently rented out our property with the lettings branch of Cross Keys, who were quite possibly the most helpful, organised and easy to deal with agents I have ever used. My husband and myself have rented out properties for many years, both here and over seas and have never had such prompt, friendly, efficient staff. The whole process was made absolutely stress free for us and that is a first. I would recommend Cross Keys to all landlords....
read full review
Comment on agent fees
The fees were half of what other agents had previously charged me.
Was this helpful? Yes
By: Steve
Aug 04, 2014
View all comments (1)
Dear Louise, Many thanks for your kind words regarding our Cross Keys 'Tenant Find' service, I'm delighted that we lived up to your expectations and particularly pleased that we helped make the whole process "stress & hassle free" that's what we're here for! It was a pleasure to do business with you and Stuart. ...
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£17,000
  • Max: Β£342,500

Letting
  • Min: Β£0
  • Max: Β£150,000

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
27 0 38 1 63 1 35 0 1 0
Jack Merriott MNAEA Jack Merriott MNAEA
Director
115 reviews

About Jack Jack is one of the co-founders of Cross Keys Estates and has been instrumental in making Cross Keys what it is today, a successful Independent company with old fashion View full profile
Jon Curtis MNAEA Jon Curtis MNAEA
Senior Property Consultant (Sales)
93 reviews

About Jon I have been in estate agency since 2010, when I joined a local, independent Company at the tender age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, p View full profile
Tom Duncan DipDEA Tom Duncan DipDEA
Property Consultant (Sales)
63 reviews

About Tom I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very p View full profile
Steve Jones FNAEA MARLA Steve Jones FNAEA MARLA
Director
15 reviews

About Steve I am a Director of the Company and a vastly experienced Estate Agent, having worked within the industry since 1978 throughout Devon and Cornwall, but predominantly within Plymouth City. My enthusia View full profile
Rob Down MNAEA Rob Down MNAEA
Senior Property Consultant (Sales)
147 reviews

About Rob I have been working at Cross Keys for a few years now, what inspired me to get started in the industry was a passion for architecture, Internal design and building renovations. Being based in the S View full profile
Carol Huxham Carol Huxham
Lettings Manager
15 reviews

About Carol I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge View full profile
Craig McMillan Duncan MNAEA DipDEA Craig McMillan Duncan MNAEA DipDEA
Director
18 reviews

About Craig Craig, has been with the company since 2003 and is a local lad who went to school and was brought up in the Stoke area. He is also the Energy Assessor for the company and can provide Domestics in anti View full profile
Jake Brown Jake Brown
Property Consultant (Lettings)
54 reviews

About Jake As Sales and Lettings Consultant, my role within the company is to conduct viewings, man the office and deal with all general enquiries with regards to both our sales and lettings properties. I am ver View full profile
Megan Gilmour Megan Gilmour
Property Consultant (Lettings)
34 reviews

About Megan My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in View full profile
Daniel Moore Daniel Moore
Property Consultant (Sales)
5 reviews

About Daniel My name is Daniel and I joined Cross Keys Estates after 3 years in retail. I knew it wasn’t a career I wanted to pursue and I was looking for something I could be proud of. I moved to Plymouth f View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours



Make an Enquiry