• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Carol Huxham
    Carol Huxham
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
No description for branch.
Cross Keys Estates

Cherry Tree House, 34 Mannamead Road Mannamead, Plymouth
Devon
PL4 7AF

01752 500018
Oct 30,2015
Minithumbup
Jon Curtis MNAEA
By: 'Josh'
Oct 30,2015
0 people found
this helpful
Would like to thank Jon for his excellent communication, professionalism and ensuring that all paperwork and admin was dealt with as fast as possible so we were able to move in the following week. Couldn't have been easier....
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Was this helpful? Yes
By: Jon Curtis
Oct 30, 2015
View all comments (1)
Thank you Josh, I'm glad you're happy with our service! Hope you are enjoying your new home! ...
Oct 28,2015
Minithumbup
Jon Curtis MNAEA
By: 'paul'
Oct 28,2015
0 people found
this helpful
This was a difficult sale for a number of reasons. The sellers were moving for the first time in 30 years. The buyers were inexperienced and heavily influenced by a young inexperienced and very opinionated trainee estate agent. Jon, Aimee and Craig proved very capable and very helpful. Strongly recommended...
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Was this helpful? Yes
By: Jon Curtis
Oct 29, 2015
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Thank you so much Paul for your kind review! We wish you all the best in your move up to Gloucester! ...
Oct 24,2015
Minithumbup
Jon Curtis MNAEA
By: 'Mr and Mrs L'
Oct 24,2015
0 people found
this helpful
We contacted 3 separate agents to get a valuation for our property. Jon was cross keys representative. the first thing that struck us was his enthusiasm for what he did and his positive manner in which he spoke about our property and taking it to the market. Once we instructed cross keys to put our property on the market Jon visited us to take the details and to photograph the property. His attention to detail in the photographs presented our property in the best possible light. The advert was ...
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Was this helpful? Yes
By: Aimee
Oct 28, 2015
View all comments (2)
Thank you so much for your lovely comments, we wish you the best of luck in your new home! ...
Oct 22,2015
Minithumbup
Jon Curtis MNAEA
By: 'Margaret Mitchell'
Oct 22,2015
0 people found
this helpful
Thank you so much to Aimee and the team at Cross Keys Mannamead for selling our dads bungalow a sad time for us all but taken care of professionally by Aimee it went very smoothly with her keeping us up to date with everything throughout the sell . We would not hesitate to use Cross Keys again they have given us 5 star service .A big thank you from us all ....
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Was this helpful? Yes
By: Aimee
Oct 28, 2015
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Thank you so much for your lovely comments! ...
Oct 02,2015
Minithumbup
By: 'Connie & Tom'
Oct 02,2015
0 people found
this helpful
Aimee was fantastic through the process of purchasing our first home. Great with communication via telephone and email., keeping us well informed. She was very friendly and approachable if we had any queries. When we come to sell in the future I would definitely be contacting cross keys as their advert for the house was very informative and had lots of pictures to grab our interest. Thank you very much for all your help!...
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By: Aimee
Oct 03, 2015
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Thank you so much for your lovely comments, I wish you the best of luck in your new home, and look forward to hearing from you in the future! ...
Sep 24,2015
Minithumbup
Jake Brown
By: 'Carmen'
Sep 24,2015
0 people found
this helpful
Jake was very professional and patience while showing the property that I have just rent. He is been very helpful providing information about the property and he dealt with all paperwork extremely fast....
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By: jake brown
Sep 30, 2015
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Thankyou so much for your comments. Wish you all the best in your new home. ...
Sep 22,2015
Minithumbup
Jake Brown
By: 'lianne'
Sep 22,2015
0 people found
this helpful
Our letting agent went above and beyond to get me a suitable property for my needs, he was very professioall and answered any queries that i had...
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Comment on agent fees
Very affordable no hidden costs
Was this helpful? Yes
By: Jake Brown
Sep 30, 2015
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Means a lot. Thank you!! ...
Sep 18,2015
Minithumbup
Jon Curtis MNAEA
By: 'Frances Forrest'
Sep 18,2015
0 people found
this helpful
This was a challenging sale. I was selling a flat for my elderly mother and I live120 miles away. I chose Cross Keys because they came recommended . They gave a sensible quote, and although not the highest valuation I chose them because they did what I asked. They weren't pushy but listened. Jon went over and above the brief to help , knowing I lived far away. He helped sort out a number of things over and above the normal brief of an estate agent. The sale took longer than expected due to...
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Comment on agent fees
In line with other agents. They earned their fee.
Was this helpful? Yes
By: Jon Curtis
Sep 18, 2015
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Thank you ever so much for your kind comments Frances, after a long process I'm delighted that mum is now settled into her new home! ...
Sep 10,2015
Minithumbup
Jake Brown
Carol Huxham
By: 'Tom banks'
Sep 10,2015
0 people found
this helpful
Good fast service, marketed and rented the property within a week. Fast and reliable responses to email. Friendly service. Would recomend....
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By: jake brown
Sep 11, 2015
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Thank you so much Tom ...
Aug 21,2015
Minithumbup
Jon Curtis MNAEA
By: 'Andrew F'
Aug 21,2015
0 people found
this helpful
All of the team at Cross Keys (Manamead) provided us with an excellent service. At all time they were professional and polite. They worked incredibly hard throughout the time it took to sell our property, which did have its complications. I would without hesitation recommend them to friends or family....
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Comment on agent fees
Very reasonable for the brilliant job that the team at Cross Keys provided.
Was this helpful? Yes
By: Aimee
Aug 21, 2015
View all comments (1)
Thank you ever so much for your kind words and we wish you all the best of luck in your new home! ...
Aug 10,2015
Minithumbup
Jon Curtis MNAEA
By: 'T Botha'
Aug 10,2015
0 people found
this helpful
The service was exceptional from start to finish. Jon and Aimee were excellent communicators and always kept us in the loop and up to date with views/buyers interested in our flat. I wouldn't hesitate to use Crosskeys in the future....
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By: Jon Curtis
Aug 10, 2015
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Hi Tarryn, Many thanks for your review, it is wonderful to hear that you are so pleased with our service! ...
Jul 31,2015
Minithumbup
Jake Brown
By: 'S. Ford'
Jul 31,2015
0 people found
this helpful
First of all, Jake was there really early for my viewing of the flat which I was bitterly surprised by. He welcomed both me and my friend with a friendly smile and asked a lot of prompting questions to see what I really wanted from a potential flat. Ideally, I already knew that I really wanted the flat but Jake was very positive about the viewing and was very honest about the positive and negatives of the property. There was a few concerns on my part but he was very honest and trustworthy in his...
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Jul 27,2015
Minithumbup
Jake Brown
By: 'Lisa Arries'
Jul 27,2015
0 people found
this helpful
We meet with Jake at washbourne, he showed us around the property and answered all questions we had, which is excellent and very rare. Deciding that we loved the property we met Jake at the beautiful office which we arranged the moving in date etc. Jake was very friendly and professional. Couldn't rate him any higher. With our current problems we have had many problems, as well as issues sorting these problems with the agency. However I have confidence cross keys will offer a top servic...
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Comment on agent fees
Very cheap in comparison to other agencies. Will be recommended friends and family.
Was this helpful? Yes
Jul 24,2015
Minithumbup
Jake Brown
Carol Huxham
By: 'Lawrence'
Jul 24,2015
0 people found
this helpful
Excellent service. Very helpful. Would recommend....
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By: jake & carol
Jul 24, 2015
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Thankyou so much for them kind word lawrence. ...
Jul 23,2015
Minithumbup
Steve Jones FNAEA MARLA
Jon Curtis MNAEA
By: 'Juliet White'
Jul 23,2015
0 people found
this helpful
I recently purchased a bungalow through Cross Keys. I found the knowledge and help from both Jon Curtis and Steve Jones invaluable. It was obvious that they not only know the area and the market well but they were happy to discuss all aspects of the building with me. We needed quite a bot of work done on the property and they made it simple for trades to get the access they needed to get quotes and estimates prior to exchanging contracts....
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By: Jon & Steve
Jul 23, 2015
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Thank you so much for taking the time to write such a lovely review for us. We are delighted you are pleased with our service, and look forward to seeing the new and improved 'Morley'! ...
Jul 22,2015
Minithumbup
Steve Jones FNAEA MARLA
Jon Curtis MNAEA
By: 'Mike White'
Jul 22,2015
0 people found
this helpful
I have used Cross Keys as a letting agent for several flats, since the end of last year. Their knowledge of the prices within Plymouth has been exceptional and their service has been exemplary. I have always been amazed at how quickly they have let each flat. Steve Jones has always given me very honest appraisals of the market and his team have always worked hard to market the properties. This really impressed me with the first property, which has been replicated with each vacant flat since. If...
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By: Jon & Steve
Jul 23, 2015
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Mike, many thanks for your kind review, it is greatly appreciated from all of us and we will continue working hard into the future! ...
Jul 19,2015
Minithumbup
Steve Jones FNAEA MARLA
By: 'Gloria Lane'
Jul 19,2015
0 people found
this helpful
Steve's extensive knowledge of the area and the enthusiasm with which he approached the job of selling my house left me in no doubt that Cross Keys was the firm to go with. Photographs of the property taken at our initial meeting were speedily media-displayed and the delightful Aimee, together with colleagues Jon, Jake and Karen, has kept me well informed of interest shown and viewers' stated impressions of the property throughout the whole process. The low percentage charge based on the final s...
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Comment on agent fees
No sign of greed displayed in a charge of 1% of final selling price.
Was this helpful? Yes
By: Aimee & Steve.
Jul 20, 2015
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Thank you so much for the lovely review Gloria, from Aimee and Steve. ...
Jul 18,2015
Minithumbup
Jon Curtis MNAEA
By: 'Ryder'
Jul 18,2015
0 people found
this helpful
We have sold a 2 bed top floor flat. Jon came round and took some great photos then it wasn't long before we were on the market. We have previously been on the market with other agents (larger companies) and found we were not getting the viewings and had no offers. This was not the case with Cross Keys. We had viewings every week and had an offer which we accepted. I feel these agents are more proactive in my experience, easy to get hold of and friendly easy to speak to people. I would recomme...
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Comment on agent fees
Reasonable fees. Have been on the market with agents who have cheaper fees but I believe you get what you pay for
Was this helpful? Yes
By: Aimee
Jul 20, 2015
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Thank you for your kind words Zoe, I am very happy that we have secured you a buyer! ...
Jul 17,2015
Minithumbup
Jon Curtis MNAEA
By: 'E. Gainsborough'
Jul 17,2015
0 people found
this helpful
I was very impressed with the professionalism of Cross Keys from my first enquiry to completion of sale. Jon's photo's were excellent. My property sold within 24 hrs and completed to my timescale....
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By: Jon Curtis
Jul 17, 2015
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Thank you Emma for your kind review, I am delighted that you are pleased with the service Cross Keys provided for you, and I would like to wish you and your daughter all the best in your new life up the line! ...
Jul 10,2015
Minithumbup
Jake Brown
Carol Huxham
By: 'Ian COTTERILL'
Jul 10,2015
0 people found
this helpful
I have been using Cross Keys in Mutley Plain for over a year as a management company for my rental property, and although I am new to the rental market I have been pleasantly impressed by their local knowledge ,experience, and professionalism, I have been unfortunate enough to have a problematic tenant, the team lead by Steve Jones were extremely efficient and dealt with the issue in hand and within a very short period the issue was rectified to the delight of all concerned, the tenant was allow...
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By: Steve Jones
Jul 13, 2015
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Dear Reggie, many thanks for your allagents review and the kind and considered comments contained therein. I am so pleased that you feel your decision to entrust my organisation with the management of your property was the correct one to have made and assure you of our continued best attention at all times. Steve. ...
Jul 03,2015
Minithumbup
Jake Brown
By: 'Martine'
Jul 03,2015
1 people found
this helpful
I found jke to be very professional and helpful. The communication during the 'to let' period was full and I was given feedback on all viewings. Jake let several properties for me over an extremely short period of time and I am very happy with the results. I would absolutely use Cross Keys again as a Tenant Find and would recommend this company highly...
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Comment on agent fees
Excellent value for money
Was this helpful? Yes
By: jake brown
Jul 03, 2015
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Thank you very much Martine it was a pleasure. ...
Jun 30,2015
Minithumbup
Jake Brown
By: 'Em molloy'
Jun 30,2015
0 people found
this helpful
This was my first time using cross keys and Jake made me feel completely at ease, explaining everything I needed to know about the property and being upfront and honest with fees which some estate agents fail to do. He was punctual, friendly and very efficient. My overall experience with cross keys has been pleasant and I would highly recommend them to friends in the future....
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By: jake brown
Jul 03, 2015
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im glad we could help you and make you feel completely at ease. Emma as i have told you the door is always open if there is anything you need. ...
Jun 16,2015
Minithumbup
Jake Brown
By: 'tom848'
Jun 16,2015
0 people found
this helpful
Jake was prompt, informative and helpful throughout the entire letting process. He was honest and upfront with fees which is something I have not received from all estate agents I have used. Along with this Jake has stuck to deadlines set by himself and notified me of any updates during the rental process. Would certainly recommend....
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By: Jake Brown
Jun 16, 2015
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Thank you Tom means a lot. Im glad you have had a good experience with us and we will keep up the good work. ...
Jun 13,2015
Minithumbup
Jake Brown
Carol Huxham
By: 'Asim Taallat'
Jun 13,2015
0 people found
this helpful
This is the first time i am with cross key.I visit the property with Jake,i like it and straight went to office to pay the fee over their i was suggested some more properties which is in my range and more good than the previous one thats the best part they didnt only let properties they also know which one will suit you.I was very happy to visit the second property and straight way decide to take it. On my request Jake manage to give me a little discount also.He is not only a professional Estat...
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Comment on agent fees
Their fee is very reasonable as comparied to other property agents i was haapy to pay that.
Was this helpful? Yes
By: Jake Brown
Jun 15, 2015
View all comments (1)
Dear Asim Many thanks for your kind words regarding our Cross Keys and are staff. I hope everything goes smoothly through the 6 month you are with us. I am happy to hear that you are happy and i assure you we will keep up the good work. ...
Apr 27,2015
Minithumbup
Jon Curtis MNAEA
By: 'Leanne'
Apr 27,2015
0 people found
this helpful
We weren't planning on selling so soon..but viewed a property with crosskeys which we loved! Within a day of viewing the other house.. our home was on the market, with three viewings scheduled for the following day. We had 5 viewings in 24 hours and had 3 full asking price offers. We dealt with Jon on the sale of our property and the purchase of our new home and cannot recommend him enough; he is professional, efficient, honest and friendly (takes good photos as well..!) because of this, the bu...
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Was this helpful? Yes
By: Jon Curtis
May 01, 2015
View all comments (1)
I am so pleased everything went so perfectly for you! I wish you and drew all the best in your beautiful new home! Thank you so much for your kind words. ...
Apr 24,2015
Minithumbup
Jon Curtis MNAEA
By: 'Chris Attewell'
Apr 24,2015
0 people found
this helpful
A first class service could not do enough to ensure that viewings where conducted in a very professional manner. Where kept informed of viewings and feedback at all stages. Jon was friendly enthusiastic and has a real passion in his work. He is a valuable asset to your company and because of his service I would recommend Crosskeys to anyone who is thinking of putting their property on the market. °Å¸ËœÂ...
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By: Jon Curtis
Apr 25, 2015
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Thank you so much for your extremely kind words Chris, it has been a pleasure to be involved in your moving process! I wish you all the very best in your lovely new home! ...
Apr 06,2015
Minithumbup
Steve Jones FNAEA MARLA
By: 'Simon and Sharon'
Apr 06,2015
0 people found
this helpful
My wife and I were discussing converting a small out house which is attached to the front of the property into a study, as many of our neighbours have. We weighed up the cost and other ongoing improvements to the property and realised we would not get much of a return on our investment when we had planned to sell the house in a few years, when our fixed rate mortgage ended and we wouldn't get hit buy an indemnity clause. However, after a little bit of financial investigation, it looked worth it...
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Comment on agent fees
The best rate I had found
Was this helpful? Yes
By: Aimee
May 06, 2015
View all comments (1)
Wow, what an amazing review! Thank you so much for your kind words. We are delighted that you chose us to market your property, and are very happy that the sale has progressed accordingly. I wish you and your family all the best for the future and please do not hesitate to contact us should you need to in the future. ...
Apr 03,2015
Minithumbup
Jon Curtis MNAEA
By: 'Keith'
Apr 03,2015
0 people found
this helpful
Before selecting an agent to sell our mothers property we read the testimonials of other sellers, taking also particular note of what the buyers thought of the company. It became quite obvious that Cross Keys has a good reputation and is well respected for being user friendly. Our granddaughter having herself recently purchased through another agent commented on the 'take it or leave it' attitude of some other agents. A comment which focused our decision making. Having chosen Cross Keys, Jon met...
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By: Aimee
May 06, 2015
View all comments (2)
Thank you very much for your lovely comments. All the best. ...
Mar 30,2015
Minithumbup
Jon Curtis MNAEA
By: 'Sally Read'
Mar 30,2015
0 people found
this helpful
Jon listened to what I was looking for and knew exactly which was the right property for me. He arranged a viewing there and then and he was spot on with his recommendation. I was impressed with his attention to detail and professionalism. He is polite, confident, and this in turn convinced me I was in capable hands. He has dealt with all my questions patiently, accurately and with humour. Nothing is too much trouble. All phone calls have been answered promptly, and if I need to leave a message...
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By: Jon Curtis
Mar 31, 2015
View all comments (1)
Thank you so much Sally, i am delighted i've managed to find you a lovely new home! ...
Mar 26,2015
Minithumbup
Jon Curtis MNAEA
By: 'Emma & Thomas'
Mar 26,2015
0 people found
this helpful
We can't thank Jon enough for all his help and fantastic customer service. Any questions we had Jon was able to answer them and point us in the right direction. Compared to other company's we had been in contact with Jon and Cross Keys Estates outshone them all. Thank you for making the selling process so painless. Emma & Thomas...
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Was this helpful? Yes
By: Jon Curtis
Mar 28, 2015
View all comments (1)
Thank you both for your extremely kind words, it has been an absolute pleasure securing a buyer for your lovely home! ...
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£17,000
  • Max: Β£342,500

Letting
  • Min: Β£0
  • Max: Β£150,000

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
27 0 38 1 63 1 35 0 1 0
Jack Merriott MNAEA Jack Merriott MNAEA
Director
115 reviews

About Jack Jack is one of the co-founders of Cross Keys Estates and has been instrumental in making Cross Keys what it is today, a successful Independent company with old fashion View full profile
Jon Curtis MNAEA Jon Curtis MNAEA
Senior Property Consultant (Sales)
93 reviews

About Jon I have been in estate agency since 2010, when I joined a local, independent Company at the tender age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, p View full profile
Tom Duncan DipDEA Tom Duncan DipDEA
Property Consultant (Sales)
63 reviews

About Tom I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very p View full profile
Steve Jones FNAEA MARLA Steve Jones FNAEA MARLA
Director
15 reviews

About Steve I am a Director of the Company and a vastly experienced Estate Agent, having worked within the industry since 1978 throughout Devon and Cornwall, but predominantly within Plymouth City. My enthusia View full profile
Rob Down MNAEA Rob Down MNAEA
Senior Property Consultant (Sales)
147 reviews

About Rob I have been working at Cross Keys for a few years now, what inspired me to get started in the industry was a passion for architecture, Internal design and building renovations. Being based in the S View full profile
Carol Huxham Carol Huxham
Lettings Manager
15 reviews

About Carol I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge View full profile
Craig McMillan Duncan MNAEA DipDEA Craig McMillan Duncan MNAEA DipDEA
Director
18 reviews

About Craig Craig, has been with the company since 2003 and is a local lad who went to school and was brought up in the Stoke area. He is also the Energy Assessor for the company and can provide Domestics in anti View full profile
Jake Brown Jake Brown
Property Consultant (Lettings)
54 reviews

About Jake As Sales and Lettings Consultant, my role within the company is to conduct viewings, man the office and deal with all general enquiries with regards to both our sales and lettings properties. I am ver View full profile
Megan Gilmour Megan Gilmour
Property Consultant (Lettings)
34 reviews

About Megan My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in View full profile
Daniel Moore Daniel Moore
Property Consultant (Sales)
5 reviews

About Daniel My name is Daniel and I joined Cross Keys Estates after 3 years in retail. I knew it wasn’t a career I wanted to pursue and I was looking for something I could be proud of. I moved to Plymouth f View full profile

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Fees

No fees set.
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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