• Jack Merriott MNAEA
    Jack Merriott MNAEA
  • Jon Curtis MNAEA
    Jon Curtis MNAEA
  • Tom Duncan DipDEA
    Tom Duncan DipDEA
  • Steve Jones FNAEA MARLA
    Steve Jones FNAEA MARLA
  • Rob Down MNAEA
    Rob Down MNAEA
  • Carol Huxham
    Carol Huxham
  • Craig McMillan Duncan MNAEA DipDEA
    Craig McMillan Duncan MNAEA DipDEA
  • Jake Brown
    Jake Brown
  • Megan Gilmour
    Megan Gilmour
  • Daniel Moore
    Daniel Moore
  • Danielle Gibbons
    Danielle Gibbons
No description for branch.
Cross Keys Estates

Cherry Tree House, 34 Mannamead Road Mannamead, Plymouth
Devon
PL4 7AF

01752 500018
Mar 07,2016
Minithumbup
Jake Brown
Carol Huxham
By: 'Mark'
Mar 07,2016
0 people found
this helpful
The best letting agent i have ever been with! Jake and Carol have never caused me any problems! They always do that extra thing to make everyone happy. i suggest if anyone is looking to rent/put there property on the market for rental speak to these first!...
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Comment on agent fees
very reasonable
Was this helpful? Yes
By: Carol
Mar 07, 2016
View all comments (1)
Thank you for your lovely comments. ...
Feb 29,2016
Minithumbup
By: 'Gail Nash'
Feb 29,2016
0 people found
this helpful
Was very impressed with Service given by Jake Brown he arrived half an hour early on first viewing so he could get feel of the house - very smartly dressed, Polite, always on time kept me up with all communication regarding viewings & feedback. Very easy to talk to & very comfortable & confident in his ability to give me 100% service.I would recommend Crosskeys as Estate agent to everyone....
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Comment on agent fees
Very Good & Reasonable
Was this helpful? Yes
By: jake brown
Mar 01, 2016
View all comments (1)
Hi Gail, Thank you so much for these lovely words. ...
Feb 02,2016
Minithumbup
Jake Brown
Jon Curtis MNAEA
By: 'Steve Ansell'
Feb 02,2016
0 people found
this helpful
I can highly recommend Cross Keys,very proffesional they have always kept me up to date with the progress of my property providing me with tenant feedback and they have been extremely proactive in marketing, comprehensive tenant agreement and photographic record of my property have been provided on completion....
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Comment on agent fees
fees charged were very reasonable and acceptable for the work they have completed.
Was this helpful? Yes
By: Jon Curtis
Feb 04, 2016
View all comments (1)
Thank you Steve for your kind review! We a pleased to have provided you with a good lettings service. ...
Jan 25,2016
Minithumbup
Jon Curtis MNAEA
By: 'Adam B'
Jan 25,2016
0 people found
this helpful
Very friendly and knowledgeable agents who keep you in the loop every step of the way while your property is on the market. When it came to looking at purchasing a property once mine had been sold, they took all my considerations into account to produce a suitable short-list of properties to look at. Would definitely recommend them to anyone looking to sell...
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Comment on agent fees
Very competitive fee at a flat rate so I knew exactly how much it was going to cost me to sell my property.
Was this helpful? Yes
By: Aimee
Jan 25, 2016
View all comments (2)
Thank you for the review Adam, delighted we sold your property so quickly and happy you've now found a property for yourself! ...
Jan 25,2016
Minithumbup
Jake Brown
Carol Huxham
By: 'Kathryn'
Jan 25,2016
0 people found
this helpful
Jake & Carol was very helpful during the process of finding our flat. He was willing to answer any questions we had and was flexible with viewing times. All paperwork was dealt with very quickly to move in the day we wanted....
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Comment on agent fees
VERY GOOD
Was this helpful? Yes
By: jake brown
Feb 23, 2016
View all comments (1)
Thankyou so much Kathryn! ...
Jan 22,2016
Minithumbup
Jon Curtis MNAEA
By: 'jon'
Jan 22,2016
0 people found
this helpful
Crosskeys have been outstanding for me go the extra mile very happy with there service would highly recommend if your looking to sell or buy or rent...
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Comment on agent fees
Very good
Was this helpful? Yes
By: Aimee
Jan 25, 2016
View all comments (2)
Really appreciate the great review, thank you for your comments! ...
Dec 30,2015
Minithumbup
Jon Curtis MNAEA
By: 'Helen'
Dec 30,2015
1 people found
this helpful
Crosskeys were recommended to us by friends who had recently used them to sell their house. We were very happy with every aspect of the service they provided. Jon's pictures were great, one of the things that attracted us to using Crosskeys. Jon is very professional and easy to get on with. He conducted all our viewings so we knew potential buyers would be met by someone who knew about our property. Our house sold within a couple of days for over the asking price. What more could we ask for! Fo...
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Was this helpful? Yes
By: Aimee
Jan 04, 2016
View all comments (2)
Thank you so much for your lovely comments Helen and a Happy New Year to you and the family. ...
Dec 21,2015
Minithumbup
Jon Curtis MNAEA
By: 'Chris'
Dec 21,2015
1 people found
this helpful
Cross Keys were recommended to us by a friend and we definitely made the right choice. Jon Curtis came around to discuss the sale and explained how it all worked in a friendly and professional manner. He then went on to take an excellent bunch of pictures which were on the internet that day. He was always quick to deal with our many queries as the process progressed, often outside of office hours. I couldn't praise him highly enough. He was ably assisted by Aimee Mitchell who was always helpful...
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Was this helpful? Yes
By: Jon Curtis
Dec 22, 2015
View all comments (2)
Thank you Chris for your kind review! Wishing you and Louise all the best in Scotland! ...
Dec 21,2015
Minithumbup
Jon Curtis MNAEA
By: 'Great Estate Agents'
Dec 21,2015
0 people found
this helpful
My partner and I have just purchased our first property through Cross Keys! We dealt with both Jon and Aimee and they were incredible. As first time buyers they made us aware of everything we needed to know and were always at hand to answer any questions we had. The process at first was quite daunting but they helped us every step of the way and were always very honest with what was going on with a bit of an awkward exchange. We are extremely happy in our new home and can't thank you two enou...
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Was this helpful? Yes
By: Jon Curtis
Dec 22, 2015
View all comments (2)
Many thanks for such a lovely review, I'm delighted that you are pleased with our services! Wishing you a very Merry Christmas in your new home! ...
Dec 17,2015
Minithumbup
Jon Curtis MNAEA
By: 'Martin'
Dec 17,2015
0 people found
this helpful
I bought this flat and the initial viewing was conducted by Jon, he had a straightforward pragmatic approach with regard to the property and I was impressed with the honesty. I made an offer which was accepted almost immediately. The whole purchase was easy with no hassles. I would actively seek them out on any future purchase. A great agent and their stylish offices with their eclectic decor has to be seen....
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Was this helpful? Yes
By: Jon Curtis
Dec 17, 2015
View all comments (1)
Thank you so much Martin, I am delighted you are happy with the way Cross Keys do things! If you ever need anything, please do not hesitate to give me a call! ...
Dec 16,2015
Minithumbup
Jon Curtis MNAEA
By: 'Dean'
Dec 16,2015
0 people found
this helpful
Jon Curtis & Aimee Mitchell were exceptional during the time from my offer being accepted through to completion day,which was a very long 12months. There were many problems & both of them gladly kept me up to date with the situation,even informing of no news. I wish my solicitor was as thorough as them. It was very much appreciated . They replied swiftly with any questions that I had & that was quite a few over the year. I can't thank you both enough. Excellent work....
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Was this helpful? Yes
By: Jon Curtis
Dec 17, 2015
View all comments (2)
Thank you Dean for your kind comments, I pleased you are finally settled into your new home... even if it did take a year! ...
Dec 14,2015
Minithumbup
Jon Curtis MNAEA
By: 'BLIGHS'
Dec 14,2015
0 people found
this helpful
Jon knew the property potential, and not only gave us some great ideas regarding the potential future layout but also gave us a lot of time and patience in showing us around, he was informative, always gave a quick response and I would definitely recommend him to anyone. He is knowledgable and professional. Thank you Jon....
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Was this helpful? Yes
By: Jon Curtis
Dec 14, 2015
View all comments (1)
Thank you for your lovely comments, I'm delighted that everything has gone to plan and you are now enjoying your new home! ...
Dec 04,2015
Minithumbup
Jake Brown
Carol Huxham
By: 'S Benson'
Dec 04,2015
0 people found
this helpful
We found the service from Cross Keys Estates to be exemplary! A great tenant was sourced in excellent time and as a result we had a minimal void period. I would not hesitate in recommending you to others....
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Comment on agent fees
Very competitive, well worth the fee!
Was this helpful? Yes
Nov 09,2015
Minithumbup
Jake Brown
Jon Curtis MNAEA
By: 'Louise'
Nov 09,2015
0 people found
this helpful
Fantastic , found me excellent tenants and dealt with all the matters with professionalism and no hassle for me. Highly recommended....
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Was this helpful? Yes
By: Jon Curtis
Nov 18, 2015
View all comments (1)
Thank you Louise for your kind comments! ...
Nov 04,2015
Minithumbup
Jon Curtis MNAEA
By: 'Wayne'
Nov 04,2015
0 people found
this helpful
I found all at Cross Keys to be helpful and professional about the sale of my property. From the moment Jon visited my home until the final sale of the house the team were extremely enthusiastic. I was constantly kept in the 'loop' with the progress of the sale and when contacting or visiting I was made to feel welcome....
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Was this helpful? Yes
By: Jon Curtis
Nov 04, 2015
View all comments (2)
Thank you Wayne for your kind comments, and i would like to wish you and your family all the very best in 'Oz'! ...
Oct 30,2015
Minithumbup
Jon Curtis MNAEA
By: 'Josh'
Oct 30,2015
0 people found
this helpful
Would like to thank Jon for his excellent communication, professionalism and ensuring that all paperwork and admin was dealt with as fast as possible so we were able to move in the following week. Couldn't have been easier....
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Was this helpful? Yes
By: Jon Curtis
Oct 30, 2015
View all comments (1)
Thank you Josh, I'm glad you're happy with our service! Hope you are enjoying your new home! ...
Oct 28,2015
Minithumbup
Jon Curtis MNAEA
By: 'paul'
Oct 28,2015
0 people found
this helpful
This was a difficult sale for a number of reasons. The sellers were moving for the first time in 30 years. The buyers were inexperienced and heavily influenced by a young inexperienced and very opinionated trainee estate agent. Jon, Aimee and Craig proved very capable and very helpful. Strongly recommended...
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Was this helpful? Yes
By: Jon Curtis
Oct 29, 2015
View all comments (2)
Thank you so much Paul for your kind review! We wish you all the best in your move up to Gloucester! ...
Oct 24,2015
Minithumbup
Jon Curtis MNAEA
By: 'Mr and Mrs L'
Oct 24,2015
0 people found
this helpful
We contacted 3 separate agents to get a valuation for our property. Jon was cross keys representative. the first thing that struck us was his enthusiasm for what he did and his positive manner in which he spoke about our property and taking it to the market. Once we instructed cross keys to put our property on the market Jon visited us to take the details and to photograph the property. His attention to detail in the photographs presented our property in the best possible light. The advert was ...
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Was this helpful? Yes
By: Aimee
Oct 28, 2015
View all comments (2)
Thank you so much for your lovely comments, we wish you the best of luck in your new home! ...
Oct 22,2015
Minithumbup
Jon Curtis MNAEA
By: 'Margaret Mitchell'
Oct 22,2015
0 people found
this helpful
Thank you so much to Aimee and the team at Cross Keys Mannamead for selling our dads bungalow a sad time for us all but taken care of professionally by Aimee it went very smoothly with her keeping us up to date with everything throughout the sell . We would not hesitate to use Cross Keys again they have given us 5 star service .A big thank you from us all ....
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Was this helpful? Yes
By: Aimee
Oct 28, 2015
View all comments (1)
Thank you so much for your lovely comments! ...
Oct 02,2015
Minithumbup
By: 'Connie & Tom'
Oct 02,2015
0 people found
this helpful
Aimee was fantastic through the process of purchasing our first home. Great with communication via telephone and email., keeping us well informed. She was very friendly and approachable if we had any queries. When we come to sell in the future I would definitely be contacting cross keys as their advert for the house was very informative and had lots of pictures to grab our interest. Thank you very much for all your help!...
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Was this helpful? Yes
By: Aimee
Oct 03, 2015
View all comments (1)
Thank you so much for your lovely comments, I wish you the best of luck in your new home, and look forward to hearing from you in the future! ...
Sep 24,2015
Minithumbup
Jake Brown
By: 'Carmen'
Sep 24,2015
0 people found
this helpful
Jake was very professional and patience while showing the property that I have just rent. He is been very helpful providing information about the property and he dealt with all paperwork extremely fast....
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Was this helpful? Yes
By: jake brown
Sep 30, 2015
View all comments (1)
Thankyou so much for your comments. Wish you all the best in your new home. ...
Sep 22,2015
Minithumbup
Jake Brown
By: 'lianne'
Sep 22,2015
0 people found
this helpful
Our letting agent went above and beyond to get me a suitable property for my needs, he was very professioall and answered any queries that i had...
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Comment on agent fees
Very affordable no hidden costs
Was this helpful? Yes
By: Jake Brown
Sep 30, 2015
View all comments (1)
Means a lot. Thank you!! ...
Sep 18,2015
Minithumbup
Jon Curtis MNAEA
By: 'Frances Forrest'
Sep 18,2015
0 people found
this helpful
This was a challenging sale. I was selling a flat for my elderly mother and I live120 miles away. I chose Cross Keys because they came recommended . They gave a sensible quote, and although not the highest valuation I chose them because they did what I asked. They weren't pushy but listened. Jon went over and above the brief to help , knowing I lived far away. He helped sort out a number of things over and above the normal brief of an estate agent. The sale took longer than expected due to...
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Comment on agent fees
In line with other agents. They earned their fee.
Was this helpful? Yes
By: Jon Curtis
Sep 18, 2015
View all comments (1)
Thank you ever so much for your kind comments Frances, after a long process I'm delighted that mum is now settled into her new home! ...
Sep 10,2015
Minithumbup
Jake Brown
Carol Huxham
By: 'Tom banks'
Sep 10,2015
0 people found
this helpful
Good fast service, marketed and rented the property within a week. Fast and reliable responses to email. Friendly service. Would recomend....
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Was this helpful? Yes
By: jake brown
Sep 11, 2015
View all comments (1)
Thank you so much Tom ...
Aug 21,2015
Minithumbup
Jon Curtis MNAEA
By: 'Andrew F'
Aug 21,2015
0 people found
this helpful
All of the team at Cross Keys (Manamead) provided us with an excellent service. At all time they were professional and polite. They worked incredibly hard throughout the time it took to sell our property, which did have its complications. I would without hesitation recommend them to friends or family....
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Comment on agent fees
Very reasonable for the brilliant job that the team at Cross Keys provided.
Was this helpful? Yes
By: Aimee
Aug 21, 2015
View all comments (1)
Thank you ever so much for your kind words and we wish you all the best of luck in your new home! ...
Aug 10,2015
Minithumbup
Jon Curtis MNAEA
By: 'T Botha'
Aug 10,2015
0 people found
this helpful
The service was exceptional from start to finish. Jon and Aimee were excellent communicators and always kept us in the loop and up to date with views/buyers interested in our flat. I wouldn't hesitate to use Crosskeys in the future....
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Was this helpful? Yes
By: Jon Curtis
Aug 10, 2015
View all comments (1)
Hi Tarryn, Many thanks for your review, it is wonderful to hear that you are so pleased with our service! ...
Jul 31,2015
Minithumbup
Jake Brown
By: 'S. Ford'
Jul 31,2015
0 people found
this helpful
First of all, Jake was there really early for my viewing of the flat which I was bitterly surprised by. He welcomed both me and my friend with a friendly smile and asked a lot of prompting questions to see what I really wanted from a potential flat. Ideally, I already knew that I really wanted the flat but Jake was very positive about the viewing and was very honest about the positive and negatives of the property. There was a few concerns on my part but he was very honest and trustworthy in his...
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Was this helpful? Yes
Jul 27,2015
Minithumbup
Jake Brown
By: 'Lisa Arries'
Jul 27,2015
0 people found
this helpful
We meet with Jake at washbourne, he showed us around the property and answered all questions we had, which is excellent and very rare. Deciding that we loved the property we met Jake at the beautiful office which we arranged the moving in date etc. Jake was very friendly and professional. Couldn't rate him any higher. With our current problems we have had many problems, as well as issues sorting these problems with the agency. However I have confidence cross keys will offer a top servic...
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Comment on agent fees
Very cheap in comparison to other agencies. Will be recommended friends and family.
Was this helpful? Yes
Jul 24,2015
Minithumbup
Jake Brown
Carol Huxham
By: 'Lawrence'
Jul 24,2015
0 people found
this helpful
Excellent service. Very helpful. Would recommend....
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Was this helpful? Yes
By: jake & carol
Jul 24, 2015
View all comments (1)
Thankyou so much for them kind word lawrence. ...
Jul 23,2015
Minithumbup
Steve Jones FNAEA MARLA
Jon Curtis MNAEA
By: 'Juliet White'
Jul 23,2015
0 people found
this helpful
I recently purchased a bungalow through Cross Keys. I found the knowledge and help from both Jon Curtis and Steve Jones invaluable. It was obvious that they not only know the area and the market well but they were happy to discuss all aspects of the building with me. We needed quite a bot of work done on the property and they made it simple for trades to get the access they needed to get quotes and estimates prior to exchanging contracts....
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Was this helpful? Yes
By: Jon & Steve
Jul 23, 2015
View all comments (1)
Thank you so much for taking the time to write such a lovely review for us. We are delighted you are pleased with our service, and look forward to seeing the new and improved 'Morley'! ...
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
97% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£17,000
  • Max: Β£342,500

Letting
  • Min: Β£0
  • Max: Β£150,000

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
29 0 39 1 72 1 38 0 1 0
Jack Merriott MNAEA Jack Merriott MNAEA
Director
119 reviews

About Jack Jack is one of the co-founders of Cross Keys Estates and has been instrumental in making Cross Keys what it is today, a successful Independent company with old fashion View full profile
Jon Curtis MNAEA Jon Curtis MNAEA
Senior Property Consultant (Sales)
104 reviews

About Jon I have been in estate agency since 2010, when I joined a local, independent Company at the tender age of 16. By the time I was 18 I was managing an outer city office and dealing with all appraisals, p View full profile
Tom Duncan DipDEA Tom Duncan DipDEA
Property Consultant (Sales)
63 reviews

About Tom I started with Cross Keys in 2013 as a part time member of the team, working every Saturday conducting viewings. Since then I have been given a full time position within the company, which I am very p View full profile
Steve Jones FNAEA MARLA Steve Jones FNAEA MARLA
Director
17 reviews

About Steve I am a Director of the Company and a vastly experienced Estate Agent, having worked within the industry since 1978 throughout Devon and Cornwall, but predominantly within Plymouth City. My enthusia View full profile
Rob Down MNAEA Rob Down MNAEA
Senior Property Consultant (Sales)
148 reviews

About Rob I have been working at Cross Keys for a few years now, what inspired me to get started in the industry was a passion for architecture, Internal design and building renovations. Being based in the S View full profile
Carol Huxham Carol Huxham
Lettings Manager
15 reviews

About Carol I have joined the Cross Keys Team predominately to develop the Residential Lettings part of the business and having been involved with Lettings since 2005 have a wide range of experience and knowledge View full profile
Craig McMillan Duncan MNAEA DipDEA Craig McMillan Duncan MNAEA DipDEA
Director
21 reviews

About Craig Craig, has been with the company since 2003 and is a local lad who went to school and was brought up in the Stoke area. He is also the Energy Assessor for the company and can provide Domestics in anti View full profile
Jake Brown Jake Brown
Property Consultant (Lettings)
54 reviews

About Jake As Sales and Lettings Consultant, my role within the company is to conduct viewings, man the office and deal with all general enquiries with regards to both our sales and lettings properties. I am ver View full profile
Megan Gilmour Megan Gilmour
Property Consultant (Lettings)
37 reviews

About Megan My name is Megan and I joined Cross Keys Estates in early 2016 as an Apprentice Lettings Negotiator. I really enjoy working here and find each day to be varied and interesting. I work predominantly in View full profile
Daniel Moore Daniel Moore
Property Consultant (Sales)
8 reviews

About Daniel My name is Daniel and I joined Cross Keys Estates after 3 years in retail. I knew it wasn’t a career I wanted to pursue and I was looking for something I could be proud of. I moved to Plymouth f View full profile
Danielle Gibbons Danielle Gibbons
Property Consultant (Sales)
0 reviews

About Danielle I have worked in the property industry in Plymouth since 2012 and absolutely love it. My role within Cross Keys Estates is that of a Property Consultant for Sales and I am based in the Mannamead offi View full profile

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No fees set.
Last updated at 12:10 PM 05/01/2016 by allAgents

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent LimitedҀ™s in-house complaints procedure is as follows:

Ҁ’ A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
Ҁ’ A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
Ҁ’If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agentsҀ™ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (Γ’Β€ΒœThe Property Ombudsman SchemeҀ) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the ClientҀ™s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the ClientҀ™s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 12:10 PM 05/01/2016 by allAgents

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